Ajay Kumar
Sales And Marketing Coordinator
Phone: 8423855368
Email: ajay.honest094@gmail.com
Address: Vpo jandiala jalandhar
Date of Birth: 1994-01-20
A multi-faceted professional with expertise in understanding operational & frontline nature of credit & collections job and
prioritizing various tasks & deliverables required by customers & management, targeting assignments in Branch & Banking
Operations with an organization of repute
SKILLS
Management | Sales | Microsoft Word | Collaboration | Microsoft Excel | Relationship Management | Leadership |
Operations | Microsoft Windows | Microsoft Office | Streamlining | Customer Service | Operating Systems | Business
Development | Investments | Customer Relationship Management | Communication | Marketing | Cost Management
| General Insurance | Insurance Products | Banking | Regulatory Compliance | Supervision | Turnaround Time |
Collections
EMPLOYMENT HISTORY
Sales Supervisor | 7HEVEN RETAIL PVT LTD, Noida Apr 2024 - Present
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies
accordingly.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Increased customer satisfaction by addressing and resolving client concerns efficiently.
general insurance , term plan,life insurance
Sales and Marketing Manager | Rising Private LTD, JAPAN Dec 2019 - Jan 2024
Analyzed sales and marketing data for improved strategies.
Conducted market research to identify new business opportunities and stay ahead of industry trends.
Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
Improved brand visibility with well-executed promotional campaigns and engaging social media content.
Sales Manager | indusind bank, Noormahal Jul 2019 - Nov 2019
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Built long-lasting client relationships through excellent customer service and consistent followups.
Branch Relationship Officer | ICICI bank, noormahal Apr 2017 - Jul 2019
Managing the entire gamut of banking & branch operations entailing Savings & Currents Accounts and various
products of bank & third party of the banks coupled with Life Insurance, General Insurance, FD, RD, Jewel Loan &
KYC formalities
Identifying opportunities by cementing relationships with existing clients to cross-sell Third Party Products (TPP)
Offering advisory services to corporate & high net-worth customers on funds management while maintaining
relationship with key accounts
Administering various areas like Marketing, Business Channel Development, Cost Management & Revenue
Generation
Assessing branch sales targets, executing competent strategies in collaboration with the Branch & Sales Team with a
view to penetrate new accounts and expand existing ones for a wide range of financial products & services
Generating referrals from the internal database; acquiring clients through interacting with walk-in customers
Stimulating different products & processes as per the requirements of the clients and compliance
Gathering & fulfilling customer’s requirements in domains like Taxations, Investments & their Portfolio Managements
Monitoring portfolio performance of clients & banking related queries for wealth customers; ensuring compliance
with statutory requirements laid by acts governing banking regulations
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Working on bank applications such as CRM (Customer Relationship Management)
Resolved queries/ requests and issues of walk-in customers as per Service Level Agreements (SLAs); and achieved a
Turnaround Time (TAT) within 1-2 days as against the set benchmark of 10-12 days
Deepened Current Account Savings Account (CASA) by 8 - 10 Accounts/ per month through initiatives such as
offering home visits to clients on weekends, sharing instructions through calls & prioritizing client concerns
Steered efforts in establishing 150 client base single-handedly
Adhered to Regulatory Compliance such as RBI, FEMA, SEBI, FIMMDA, ECM, FEDAI, ROC, IRDA & so on for ensuring
smooth banking operations
Ramped up the client satisfaction score by 90% through regularly interacting with clients and ensuring that queries
and escalations were addressed on-time
EDUCATION
Master of Business Administration( in Banking Management & Jan 2018
Information Technology | MIBM, Noida
Bachelor of Computer Application | CICST College, Makhan Lal Jan 2016
Chaturvedi University, Bhopal
XII (Vocational) | Krishak Inter College Bhaunri School, Chitrakoot (UP Jan 2013
Allahabad)
X | Krishak Inter College Bhaunri School, Chitrakoot Jan 2012
COURSES
Programming Language C C VB NE
LANGUAGES
Japanese | Punjabi | English | Hindi
EXTRA SKILL
TECHNICAL SKILLS
Core Competencies Soft Skills Timeline Banking Operations Revenue Expansion Know Your Customer (KYC) Norms Sales &
Business Development Branch Operations Current Account Savings Account (CASA) Client Relationship Management
Liaison & Coordination Reporting & Documentation Communicator Collaborator Intuitive Innovator Motivator Analytical
2013 2016 Since Apr'17
TECHNICAL SKILLS
IT Skills Operating Systems:- Windows 95/ 98/ XP/ 7/8 Databases:- MS Access & DBMS Package:- Microsoft Office
(MS Word, MS Excel & MS Power Point) Programming Language:- C/C++&VB.NE
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