Amol Kokane | Product Manager | Mumbai
amol.kokane98@gmail.com +918788908061 | https://www.linkedin.com/in/amol-kokane-aa49b854
SUMMARY
Solution-oriented PM with a strong foundation in web development, UI/UX, and project management. Led impactful initiatives in broking and
banking by identifying user needs, defining vision, and delivering innovative solutions that improve user experience, efficiency, and growth.
EDUCATION & SKILLS
Bachelor of Technology | Veermata Jijabai Technological Institute, Mumbai, IN 2016-2020
● Relevant Coursework: Computer Programming & Problem Solving, Product Development
● Data Visualization & Automation: SQL, Tableau, MixPanel, Google Analytics, CleverTap, Python, Jupyter,
● Design & Roadmapping Tools: Jira, Trello, Microsoft Office, Figma, Adobe XD, Gupshup
WORK EXPERIENCE
IDFC FIRST Bank, Mumbai, IN | Project Manager May 2024 - Present
● Leveraged WhatsApp and APNs to optimise field & on-call collections by implementing real-time payment drop-off journey for Field
Agents and Managers with savings of INR 22 crores annually for the bank.
● Implemented seamless & compliant templated customer communication via WhatsApp, eliminating human error and employed Contact
Hunt strategy across systems to improve collections from non-contactable customers by utilizing aggregator data from multiple sources.
● Migrated Call Centre, Field and Recovery agencies to cloud based dialler with 100% user adoption.
● Configured SSO using AD for the Learning Module by integrating with Salesforce and the field collection app, resulting in 17% increase
in adoption and automated reports & dashboards.
Kotak Securities, Mumbai, IN | Product Manager Jul 2020 - May 2024
AI Chatbot - Maya
● Led initiatives that reduced FRT by 67%, TAT by 75%, and boosted operational efficiency by 15%
● Increased client satisfaction by 25% and self-service deflection rate through streamlined workflows
● Implemented RegEx, automation, and NLP/LLM solutions to enhance user experience and processes
● Streamlined digital account opening and chat support, lowering chat volume by 30% and improving SLA adherence
IPO, SGB, NCD & Mutual Funds
● Led a comprehensive overhaul of the IPO, SGB, and NCD platform, prioritizing user experience
● Integrated APIs for real-time MF & IPO details, improving user information availability
● Developed Python scripts for automated and timely customer emailers
Global Investing Platform (U.S. Stocks & ETFs)
● Launched an onboarding hub with SSO and streamlined SWIFT payments, while implementing targeted omnichannel marketing
campaigns for user acquisition
● Conducted competitor analysis to optimize pricing for market competitiveness and leveraged data insights to identify high-value clients
for multi-channel conversion campaigns
Intern | Space Up Technologies LLP Dec 2017 - Feb 2018
● Contributed in an early stage startup building a revolutionary low-code cloud environment empowering app builders to deploy secure,
scalable and seamless solutions in under 7 hours.
Position of Responsibilities
CTO | Pratibimb, VJTI Mumbai Aug 2018 - Dec 2018
● Led a team of 40 students to manage all aspects of Pratibimb cultural festival, featuring diverse events like music, dance & comedy
● Secured high-profile artists from Sunburn, and ensured seamless stage operations, web visibility and hospitality for 3500+
attendees
Co-Lead - TEDx VJTI, Mumbai March 2018
● Managed a 30-person team and secured ₹7 lakh to successfully organize a TEDx event hosting 12 distinguished speakers, engaging
over 3,000 students from 20+ Mumbai colleges
Certifications
● New Product Development via edX, IIM Bangalore: Developed skills in identifying market opportunities, defining product strategy, and
managing the development process
● Financial Markets via Coursera, Yale University: Broadened the understanding of financial instruments and market dynamics
