Job Description – RSO
Position: Retail Sales Officer (RSO)
Location: A.B Road, Indore
Company: Tanishq
Employment Type: Full-time
Job Overview: As a Jewellery Salesperson at Tanishq, you will be the face of our brand,
responsible for creating a delightful shopping experience for our customers. You will guide
them through our extensive collection, helping them find the perfect piece of jewellery while
providing outstanding customer service.
Key Responsibilities:
Customer Engagement and Relationship: Greet customers warmly, understand
their needs, and offer tailored recommendations.
Product Knowledge: Demonstrate in-depth knowledge of Tanishq’s jewellery
collections, including diamonds, gold, platinum, and precious stones.
Sales Achievement: Drive sales to meet and exceed individual and store targets.
Customer Service: Address customer inquiries, concerns, and feedback promptly and
professionally.
Team Collaboration: Work closely with team members and management to achieve
store goals.
After-Sales Service: Assist customers with after-sales services such as returns,
exchanges, and repairs.
Qualifications:
Experience: Fresher and Experienced
Education: Graduate/ Post Graduate in any field
Skills:
Strong interpersonal and communication skills.
Ability to build and maintain customer relationships.
Proficiency in handling sales transactions and billing systems.
Attributes:
A passion for jewellery and luxury products.
Ability to work in a fast-paced environment and manage time effectively.
A customer-first attitude with a focus on delivering exceptional service.
What We Offer:
Attractive Salary: Rs.20,000 – Rs.30,000 Per Month
Handsome performance based incentive
Training and development opportunities.
A supportive and collaborative work environment
Job Description – Customer Relationship Executive
Position: Customer Relationship Executive
Location: A.B Road, Indore
Company: Tanishq
Employment Type: Full-time
Job Overview: As a Customer Relationship Executive at Tanishq, you will play a vital role in
enhancing the customer experience. You will be responsible for engaging with customers,
understanding their needs, and ensuring they receive the highest level of service.
Key Responsibilities:
Relationship Building: Develop and maintain strong relationships with customers by
providing personalized service and regular follow-ups.
Customer Feedback: Gather and act on customer feedback to improve service
quality and enhance the overall customer experience.
After-Sales Service: Assist customers with after-sales services, including repairs,
exchanges, and returns, ensuring their satisfaction and loyalty.
Product Knowledge: Maintain up-to-date knowledge of Tanishq’s product offerings,
promotions, and policies to effectively assist customers.
Customer Records: Maintain accurate and up-to-date customer records, including
contact details, preferences, and purchase history, to personalize future interactions.
Complaint Resolution: Address and resolve customer complaints in a professional
and timely manner, ensuring a positive outcome.
Qualifications:
Experience: Fresher and Experienced
Education: Graduate/ Post Graduate in any field
Skills:
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to build and maintain relationships
Personal Attributes:
Friendly and approachable.
High level of integrity and reliability.
Passion for delivering exceptional customer experiences.
What we Offer
Attractive Salary: Rs.20,000 – Rs.30,000 Per Month
Handsome performance based incentive.
Professional growth and development opportunities
Supportive and collaborative work environment
Job Description – Inventory Management
Position: Inventory Management
Location: A.B Road, Indore
Company: Tanishq
Employment Type: Full-time
Job Overview: The Inventory Management Specialist is responsible for overseeing the
efficient receipt, storage, and dispatch of a wide range of jewellery products. This role ensures
that stock levels are accurate and well-maintained, supporting the seamless operation of the
supply chain.
Key Responsibilities:
Inventory Control: Monitor and maintain accurate inventory levels across multiple
stores and warehouses. Update inventory records in the company’s system, ensuring
accuracy and timely data entry.
Supply Chain Coordination: Coordinate with suppliers and vendors to ensure timely
delivery of materials and products. Track shipments and resolve any issues related to
order delivery.
Data Analysis & Reporting: Analyse inventory data to identify trends, shortages, and
excess stock, providing actionable insights to the management team. Prepare and
present regular inventory reports, including turnover rates, stock levels, and order
fulfilment rates.
Process Improvement: Identify and implement process improvements to enhance
inventory accuracy and efficiency. Develop and maintain standard operating
procedures (SOPs) related to inventory management.
Qualifications:
Experience: Fresher and Experienced
Education: Graduate/ Post Graduate in any field
Skills:
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration
Proficiency in Microsoft Excel and analytical skills with the ability to interpret complex
data.
Certification in supply chain management
Personal Attributes:
Excellent organizational and time management skills.
Strong communication and interpersonal skills to work effectively.
Knowledge of lean manufacturing and supply chain optimization techniques.
What we Offer
Attractive Salary: Rs.20,000 – Rs.30,000 Per Month
Handsome performance based incentive.
Professional growth and development opportunities.
Supportive and collaborative work environment
Job Description – BOS
Position: Boutique Operations and Processes (BOS)
Location: A.B Road, Indore
Company: Tanishq
Employment Type: Full-time
Job Overview: As a Boutique Operations and Processes Manager, the candidate will be
responsible for overseeing daily operations, ensuring the smooth functioning of boutique
processes. This role demands a strong focus on operational excellence.
Key Responsibilities:
Operational Management: Oversee day-to-day operations of the boutique, ensuring
all processes are executed efficiently and effectively. Ensure adherence to Tanishq’s
operational standards and protocols.
Process Improvement: Analyse existing operational processes and identify areas for
improvement. Implement best practices to enhance operational efficiency and reduce
costs.
Sales Support: Collaborate with the sales team to ensure the boutique meets its sales
targets. Monitor sales performance and provide insights to optimize sales strategies.
Compliance and Reporting: Ensure compliance with all legal, safety, and security
standards. Maintain accurate records of all operational activities and generate regular
reports for management.
Facility Management: Oversee the maintenance and upkeep of the boutique’s
physical infrastructure. Coordinate with external vendors for repairs, maintenance, and
other facility-related services.
Qualifications:
Experience: Fresher and Experienced
Education: Graduate/ Post Graduate in any field
Skills:
Bachelor’s degree in Business Administration, Retail Management, or a related field.
Proficient in using retail management software and MS Office Suite.
Proven experience in managing boutique or store operations.
Personal Attributes:
Strong understanding of retail processes and customer service excellence.
Ability to work in a fast-paced, high-pressure environment.
Keen attention to detail with a focus on operational efficiency.
What we Offer
Attractive Salary: Rs.20,000 – Rs.30,000 Per Month
Handsome performance based incentive.
Professional growth and development opportunities
Supportive and collaborative work environment
