Haytham Marzouk
San Jose, CA (Will work onsite)
US Citizen
Summary:
I am skilled in setting up, operating, and troubleshooting audio-visual equipment for events, presentations, and
productions. Proficient in managing sound systems, projectors, lighting, and video equipment to ensure seamless
technical performance.
AV field engineer and lead Installer experienced with Microsoft Teams, Zoom, Webex Conferencing, Cisco routers and
switches and Audio-Visual installation, commissioning and configuration of AV equipment such as Crestron, Extron,
Biamp, Qsyc, Shure, Polycom, Jabra, Bose, DSPs, Displays, Projectors, touch panels, scheduling devices, Firmware,
Camera, Sound, Control, terminals and customer service is his profession.
Top Skills
Computer Network Operations
Team Building
Project Management
Education:
Alexandria University, Bachelor's degree, Law | 1998-2003
Alexandria Institute of Engineering & Technology Cisco Network Assistant (CCNA), LAN And WAN
Management · (2009)
Alexandria Institute of Engineering & Technology Associate Degree, Microsoft MCSE · (2008)
Alexandria Institute of Engineering & Technology Associate Degree., Adobe Photoshop · (2008)
Certifications
Certified Audio Video Distribution Technician (AVD)
Work Experience:
AVDG, Fremont, CA May 2023 - Present
Audio Visual Commercial Technician
Installation and Setup: Install, configure, and troubleshoot audio-visual (AV) systems for commercial
environments, including conference rooms, auditoriums, and event spaces. Ensure that all equipment (e.g.,
projectors, screens, speakers, microphones, and control systems) is correctly set up and calibrated.
System Testing and Maintenance: Perform regular testing and preventive maintenance on AV systems to ensure
peak performance and reliability. Identify and resolve technical issues promptly to minimize downtime.
On-Site Support: Provide on-site technical support during meetings, conferences, and live events. Quickly
respond to any AV-related issues to maintain a seamless experience.
Documentation and Reporting: Create and maintain detailed records of installations, maintenance activities, and
troubleshooting procedures. Document system configurations and provide clear instructions to users.
Customer Training: Train end-users on operating AV equipment effectively, ensuring that clients can comfortably
use the system for their needs.
Collaboration: Work closely with project managers, AV designers, and IT teams to ensure projects meet client
specifications and deadlines. Coordinate with vendors for equipment procurement and technical support.
Compliance and Safety: Follow safety protocols and industry standards in equipment installation and handling.
Ensure all installations comply with company policies and client-specific requirements.
Upgrades and Integration: Assist in integrating new technologies and upgrading existing AV systems to enhance
functionality and user experience.
Skills: AV system installation, troubleshooting, technical support, system configuration, user training, equipment
maintenance, safety compliance
Intel Corporation, San Francisco, CA July 2021 - May 2023
Led AV Technician
Setup of presentation and conferencing systems, technical coordination of events, system troubleshooting.
product installation include more than 128 conference rooms almost daily check out, system troubling shooting,
portable presentation equipment, facilitating equipment repair, and meeting set-up experienced in MS Teams,
Zoom, Webex, Extron, Crestron, polycom, shure, Bose and most audio and video conferencing, projection,4K
display systems and the only one who was responsible of Intel CEO conference room in Santa Clara campus.
Gap-(March 2021 to June 2021; looking for new opportunity)
Diversified, California, USA August 2019 - February 2021
AV Engineer
Crestron, Extron, Biamp, Qsc, Cisco switches and routers, TLZ, Shure microphones, cameras, Blueprints,
Commissioning, Configuring, Troubleshooting, testing, installing, managing, team work, sound masking, AV
equipment.
Gap-(September 2018 to July 2019; Took a break for tack care of his family)
CustomME, San Jose, CA October 2010 - August 2018
CEO, Designer, Customer Service Representative
Led startup and opening of Custom T-shirts and printing services business with $10,000 and in 5 years it ended
up with $3.5 Million Dollars Gross sales and 5 Locations across the Bay Area
Provided business development, creation of operational procedures and workflow planning
Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
Directed hiring and training of new department managers to drive organizational improvements
Set and administered the annual operating budget, consistently maintaining controls and preventing overage
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Oversaw daily operations of the business, including 15 employees across 5 locations
Established, enforced and updated policies to keep business agile and responsive to changing market conditions
Introduced complete onboarding and training programs, surpassing established team sale targets and employee
retention goals
Established departmental performance goals, set timeline targets for sales team and trained new employees
Managed the business, cultivating a positive and inviting atmosphere for employees and customers
Promoted business on social media platforms to maximize brand identity and generate revenue
Managed over 5000 customer inquiries per day by answering questions on available stock and product
performance
Participated in networking events to establish and cement community ties, B2B relationships, and industry
connections
