Concise Merchant T&C
P.O.Box 408, Dubai, United Arab Emirates
T: +971 565 474044 | E: Info@waslanow.com | IG @wasla.now
Delivery Policy – UAE
General Guidelines:
Enter correct Make sure your We do not accept Any verbal abuse Acceptable waiting
number of boxes items are labeled living, dangerous, to our delivery time for a single
and size dimensions properly with our fragile, alcohol nor associate is not pickup is 10 min.
to avoid failed reference # illegal items. acceptable.
pickups.
Acceptable waiting time Extra charges are applied Make sure to enter Your item is subject to return
for multiple pickups is 10 if items quantity and/ the correct address charges in case of failed delivery; we
min + 1 min for any extra or dimensions are not and pin location expect merchants are available to
box. congruent with delivery to avoid failed receive the returned item in case no
booking details. This is delivery. storage service is provided. (Refer to
subject to availability. Appendix.1 for prices breakdown)
Delivery Policy – UAE
Pickups:
• All UAE pickups have a window of 3 hours.
• Make sure that your item is ready in the pickup 3 hours window.
• For Next Day Delivery, order should be placed one day in advance with complete information
by maximum 10PM.
• If the address is incorrect and new delivery destination was out of area with more than 20 min
distance than the original address; the order will be returned. (Returned Charges will apply)
• If pickup is being delayed by the Merchant beyond acceptable time (10 minutes), the order will
be subject to cancelation and/or extra charges.
Delivery Policy – UAE
Drop off:
• All Same Emirate deliveries have a drop-off window of 3 hours and All across emirates
deliveries have a window of 6-8 hours from pickup as a minimum service level.
• Remote Area Delivery is subject to availability; extra charges could occur based on the
longevity distance.
• Your item is subject to return charges in case of failed delivery; we expect merchants are
available to receive the returned item in case no storage service is provided.
• Any late delivery from our side without advance notice and justification; delivery charges
would be waived.
Delivery Policy – UAE
Lost and Damages:
• All items have an insurance cap of AED 100, damages caused by our delivery associates will
undergo an investigation process maximum for 48 hours from the incident time.
• Our investigation process clarifies root cause of the damage item which includes checks on the
packaging, handling, driving method; items pictures can be taken for proofing purposes.
• Wasla may indicate at pickup, that the order is fragile/poorly packaged and it will be the
responsibility of the customer in case of any damage.
Delivery Policy – UAE
Cash On Delivery and Payment Terms:
• COD settlement period. Wasla will do it’s best to settle any COD amount with the Customer
within 7-day period if it has the confirmation and required information to process the payment.
• If you are a Merchant that already had bilateral contract with Wasla on special terms, then that
takes over the terms stated here.
• Wasla will invoice the Merchant on monthly basis; the payment shall be done with a maximum
7-day period from the invoice date.
• Merchants refuse payments, the management will freeze the account of the Merchant and no
orders will be accepted till payment completion.
• If such practice is repeated; this could cause the management to terminate the contract with
the Merchant.
