Operating Manual System

FUJITSU LIFEBOOK U938

Congratulations on your purchase of an innovative
product from Fujitsu.

The latest information about our products, tips, updates etc. can be found
on the Internet at: "http://www.fujitsu.com/fts/"
You can find driver updates at: "http://support.ts.fujitsu.com/download"
Should you have any technical questions, please contact:
• our Hotline/Service Desk ("http://support.ts.fujitsu.com/contact/servicedesk")
• Your sales partner
• Your sales office
We hope you enjoy working with your new Fujitsu system!
Published by / Contact address in the EU
Fujitsu Technology Solutions GmbH
Mies-van-der-Rohe-Straße 8
80807 Munich, Germany
"http://www.fujitsu.com/fts/"

Copyright
© Fujitsu Technology Solutions GmbH 2018. All rights reserved.
Publication Date
03/2018
Order No.: A26391-K477-Z320-1-7619, edition 1
 FUJITSU LIFEBOOK U938

Operating Manual

Innovative technology 7
Ports and controls 9
Important notes 12
First-time setup of your device 16
Working with the notebook 19
Security functions 43
Connecting external devices 50
Removing and installing components
during servicing 56
Settings in BIOS Setup Utility 57
Troubleshooting and tips 60
Technical data 68
Manufacturer’s notes 71
Index 72
Remarks
Information on the product description meets the design specifications of Fujitsu and
is provided for comparison purposes. Several factors may cause the actual results to
differ. Technical data is subject to change without prior notification. Fujitsu rejects any
responsibility with regard to technical or editorial mistakes or omissions.
Trademarks
Fujitsu, the Fujitsu logo and LIFEBOOK are registered trademarks of Fujitsu Limited
or its subsidiaries in the USA and other countries.
Microsoft and Windows are trademarks or registered trademarks of Microsoft
Corporation in the USA and/or other countries.
HDMI and High-Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing, LLC.s.
Bluetooth® and the Bluetooth logo are registered trademarks of Bluetooth SIG, Inc.
Adobe Reader is a trademark of Adobe Systems Incorporated.
USB Type-C™ and USB-C™ are trademarks of the USB Implementers Forum
in the USA and other countries.
All other trademarks specified here are the property of their respective owners.
Copyright
No part of this publication may be copied, reproduced or translated without
the prior written consent of Fujitsu.
No part of this publication may be saved or transferred by any electronic means
without the written approval of Fujitsu.
 Contents

Contents
Innovative technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Further information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Notational conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Ports and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Safety notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Additional safety notes for devices with radio components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Energy saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Energy saving under Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Travelling with your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Before you travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Notebook: transporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cleaning the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
First-time setup of your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Unpacking and checking the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mains adapter connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching on the device for the first time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Working with the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Switching on the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Notebook: switching off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Virtual numeric keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Function keys and key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Country and keyboard settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Touchpad and touchpad buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Moving the pointer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Selecting an item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Executing commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Dragging items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Touchscreen/LCD screen without touch function (device-dependent) . . . . . . . . . . . . . . . . . . . . . . . . 28
Using fingers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Rechargeable battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Charging, caring for and maintaining the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Switch the battery off and on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the power-management features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Memory cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Supported formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Inserting the memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removing the memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Loudspeakers and microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing a SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Wireless components LAN / Bluetooth / LTE (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Switching the wireless components on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Fujitsu 3
Contents

Setting up WLAN access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Access via LTE (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ethernet and LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Your USB Type-C Port Replicator (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ports on the Port Replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting up the port replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Connecting the mains adapter to the Port Replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Connect the notebook to the port replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Switching on the notebook via the port replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Switching off notebook via Port Replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Disconnecting the notebook from the Port Replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Security functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuring the fingerprint sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuring the palm vein sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using the Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Configuring password protection in BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Protecting BIOS Setup Utility (supervisor and user password) . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Password protection for booting of the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Password protection for the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Trusted Platform Module (TPM) (device-dependent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Enabling TPM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Disabling TPM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
SmartCard reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Inserting the SmartCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Connecting external devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
HDMI port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting an external monitor to the port replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Connecting USB devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
USB connection with charging function (USB Type-C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
USB port with charging function (Anytime USB charge) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
How to remove USB devices correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Headset port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Removing and installing components during servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Settings in BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Starting the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Operating BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Exiting BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Exit Saving Changes - save changes and exit BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 59
Exit Discarding Changes – Discard changes and exit BIOS Setup Utility . . . . . . . . . . . . . . . . . 59
Load Setup Defaults – Copy Standard Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Discard Changes – Discard changes without exiting the BIOS Setup Utility . . . . . . . . . . . . . . . 59
Save Changes - save changes without exiting the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . 59
Save Changes and Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Troubleshooting and tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Help if problems occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reset by switching off the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Restoring the hard disk contents under Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
The notebook’s date or time is incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
When certain characters are entered on the keyboard, only numerals are written . . . . . . . . . . . . . 62

4 Fujitsu
 Contents

The notebook’s LCD screen remains blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

The LCD screen is difficult to read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
The external monitor remains blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
The external monitor is blank or the image is unstable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
The notebook cannot be started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
The notebook stops working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
The wireless connection to a network does not work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
SmartCard reader is not recognised. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
SmartCard PIN forgotten . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
SmartCard lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Error messages on the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
LIFEBOOK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Rechargeable battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Mains adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
USB Type-C Port Replicator (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Mains adapter for use with the notebook and port replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Manufacturer’s notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Disposal and recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Certification markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Fujitsu 5
Contents

6 Fujitsu
 Innovative technology

Innovative technology
... and ergonomic design make your device a reliable and convenient companion.
The device boots very quickly, is ready for immediate use and offers a particularly
long operating time because of its high capacity battery.
With the user-friendly "BIOS Setup Utility" you can control your notebook’s hardware and better
protect your system against unauthorised access by using the powerful password properties.

Information on the connections and user components of your notebook

can be found in "Ports and controls", Page 9.

Further information
The Windows drivers for your device can be found on our Internet site.
The factory installation of your device does not support any other operating
system. Fujitsu Technology Solutions accepts no liability whatsoever
if any other operating system is used.
Software oriented components of these instructions refer to Microsoft products,
if they come within the scope of the delivery.
If you install other software products, pay attention to the operating
instructions of the manufacturer.

Fujitsu 7
Innovative technology

Notational conventions
Pay particular attention to text marked with this symbol. Failure to observe
these warnings could pose a risk to health, damage the device or lead
to loss of data. The warranty will be invalidated if the device becomes
defective through failure to observe these warnings.
Indicates important information for the proper use of the device.

► Indicates an activity that must be performed

Indicates a result

This font indicates data entered using the keyboard in a program dialogue or at
the command line, e.g. your password (Name123) or a command used to
start a program (start.exe)
This font indicates information that is displayed on the screen by a program, e.g.:
Installation is complete.
This font indicates
• terms and texts used in a software interface, e.g.: Click on Save
• names of programs or files, e.g. Windows or setup.exe.
"This font" indicates
• cross-references to another section, e.g. "Safety information"
• cross-references to an external source, e.g. a web address: For more
information, go to "http://www.fujitsu.com/fts/"
• Names of CDs, DVDs and titles or designations for other materials,
e.g.: "CD/DVD Drivers & Utilities" or "Safety/Regulations" manual
Key indicates a key on the keyboard, e.g: F10
This font indicates terms and texts that are emphasised or highlighted, e.g.: Do
not switch off the device

8 Fujitsu
 Ports and controls

Ports and controls

This chapter presents the individual hardware components of your device. It gives
an overview of the indicators and ports of the device. Please familiarise yourself with
these components before you start to work with the device.

Front

1 2
3
1

7 4
5

4 6

1 = Microphone 6 = Fingerprint recognition (optional) or palm

2 = Webcam vein recognition (optional)
3 = Webcam LED 7 = Touchpad
4 = Status indicators 8 = Touchpad buttons
5 = ON/OFF button

Fujitsu 9
Ports and controls

Left side

1 2 3 4 5 6

1 = DC input connector (DC IN) 4 = USB 3.1 Gen1 port with charging function
2 = HDMI port (USB Type-A, Anytime USB charge)
3 = USB 3.1 Gen1 port with system charging 5 = Headset jack
function (USB Type-C) 6 = SmartCard reader

Right side

1 2 3 4 5

1 = Slot for SIM cards (optional) 4 = LAN connector (removable)

2 = Slot for memory cards 5 = Security lock device
3 = USB 3.1 Gen1 port (USB Type-A)

10 Fujitsu
 Ports and controls

Bottom

1 1

1 = Loudspeaker 2 = On/off button for battery (recessed)

Fujitsu 11
Important notes

Important notes
Notes
Importantnotes

This chapter contains essential safety information which must be followed

when working with your notebook. Other notes also provide useful information
which will help you with your notebook.

Safety notes
Notes
Safetynotes

Please follow the safety notes provided in the "Safety/Regulations" manual

as well as the safety notes given below.
Please pay special attention to the sections in the manual marked
with the symbol on the left.
When connecting and disconnecting cables, observe the relevant
notes in this operating manual.
Read the information on the ambient conditions in the "Technical data",
Page 68 and "First-time setup of your device", Page 16 before preparing your
notebook for use and switching it on for the first time.
When cleaning the device, please observe the relevant notes in the
section "Cleaning the notebook", Page 15.
Pay attention to the additional safety notes for devices with wireless components
provided in the "Safety/Regulations" manual.
Please refer to the notes in the chapter "Removing and installing
components during servicing", Page 56.

This notebook complies with the relevant safety regulations for data processing
equipment. If you have questions about using your notebook in a particular area,
please contact your sales outlet or our Hotline/Service Desk.

Additional safety notes for devices with

radio components
Wireless LAN:
Radiocomponent:
Bluetooth,safetynotes

If a radio component (Wireless LAN, Bluetooth, LTE) is integrated in your notebook, you must
be sure to observe the following safety notes when using your notebook:
• Switch off the radio components when you are in an aircraft or driving in a car.
• Switch off the radio components when you are in a hospital, an operating room or near a medical
electronics system. The transmitted radio waves can impair the operation of medical devices.
• Switch off the radio components when you let the device get near flammable
gases or into hazardous environments (e.g. petrol station, paintshops), as the
transmitted radio waves can cause an explosion or a fire.

For information on how to switch radio components on and off, see chapter
"Switching the wireless components on and off", Page 37.

12 Fujitsu
 Important notes

Energy saving
Energysaving
Energy
Notes

Switch the notebook off when it is not in use. Switch off external, connected devices if you
are not using them. If you use the energy saving functions, the notebook uses less energy.
You will then be able to work for longer before having to recharge the battery.

Energy efficiency is increased and the environmental impact is reduced.

You save money while protecting the environment.

Energy saving under Windows

► Make use of the power management features (see ""Using the power-management features",
Page 32").

Fujitsu 13
Important notes

Travelling with your notebook

Mobile operation
Notebook
Transportation
Notes

Please observe the points listed below when travelling with your notebook.

Before you travel

► Back up important data stored on your hard disk.
Travel,notebook
Notebook

► Switch off the wireless component for data security reasons. With data traffic via a wireless
connection, it is also possible for unauthorised third parties to receive data.

Information on activating data encryption is provided in the documentation

for your wireless component.

► If you wish to use your notebook during a flight, first check with the flight
attendants if it is OK to do so.

When travelling in other countries

► If you are travelling abroad, check that the mains adapter can be operated with the
local mains voltage. If this is not the case, obtain the appropriate mains adapter for
your notebook. Do not use any other voltage converter!
► Check whether the local mains voltage and the power cable are compatible. If this is
not the case, buy a power cable that matches the local conditions.
► Contact the relevant authorities of the country you will be travelling in as to
whether you may operate the radio component integrated into your notebook
computer. Please observe the additional safety instructions for devices with radio
components, found in the handbook “Safety/formalities”.

Notebook: transporting
Protect the notebook from severe shocks and extreme temperatures
(e.g. direct sunlight in a car).

► Switch the notebook off.

► Unplug the mains adapter and all external devices from the power socket.
► Disconnect the mains adapter cable and the data cables for all external devices.
► Close the LCD screen.
► To protect against damaging jolts and bumps, use a notebook carrying
case to transport your notebook.

14 Fujitsu
 Important notes

Cleaning the notebook

Do not clean any interior parts yourself; leave this job to a service technician.
Only use cleaning products designed for computers. Normal household
cleaners and polishes can damage the markings on the keyboard and the
device, the paintwork or the notebook itself.
Ensure that no liquid enters the notebook.
The LCD screen very sensitive to scratches. Only clean the display
surface with a very soft, slightly damp cloth.

► Switch the notebook off.

CrystalViewdisplay
LCDscreen
Touchpad
Keyboard
Notebook
Notes
Cleaning

► To prevent accidental activation of the device, remove the power plug of

the mains adapter from the power socket.
 The surface may be cleaned with a dry cloth. If particularly dirty, use a damp cloth that has
been dipped in water mixed with mild domestic detergent and then carefully wrung out.
To clean the keyboard and the Touchpad, if available, you can use disinfectant wipes.
Ensure that no liquid enters the device.

Fujitsu 15
First-time setup of your device

First-time setup of your device

Gettingstarted
First-timesetup

Please read the chapter "Important notes", Page 12.

If your device is equipped with a Windows operating system, the necessary
hardware drivers and supplied software are already pre-installed.
Before you switch on the device for the first time, connect it to the mains voltage
using the mains adapter, see "Mains adapter connecting", Page 17. The mains
adapter must be connected during the entire installation process.
A system test is performed when your device is first switched on. Various messages
can appear. The display may remain dark for a short time or may flicker.
Please follow the instructions on the screen.
NEVER switch off your device during the first-time setup process.

The battery must be charged if you want to operate your device using the battery.
When used on the move, the built-in battery provides the device with the necessary power. You
can increase the operating time by using the available energy-saving functions.
For instructions on how to connect external devices (e.g. mouse, printer) to your
device, please refer to the operating manual for your device.

Unpacking and checking the device

Should you discover any damage that occurred during transportation,
notify your local sales outlet immediately!

► Unpack all the individual parts.

Transport
Packaging

► Check your device for any visible damage which may have occurred during transportation.

You may need the packaging in the future, if you need to transport your device.

16 Fujitsu
 First-time setup of your device

Selecting a location
Selectinga location
Mainsadapter
Device

Select a suitable location for the device before setting it up. Follow
the instructions below when doing so:
• Never place the device or the mains adapter on a heat-sensitive surface.
The surface could be damaged as a result.
• Never place the device on a soft surface (e.g. carpeting, upholstered furniture,
bed). This can block the air vents and cause overheating and damage.
• The underside of the device heats up during normal operation. Prolonged contact
with the skin may become unpleasant or even result in burns.
• Place the device on a stable, flat, non-slippery surface. Please note that the
rubber feet of the device may mark certain types of delicate surfaces.
• Keep other objects at least 100 mm / 3.94 inches away from the device
and its mains adapter to ensure adequate ventilation.
• Never cover the ventilation slots of the device.
• Do not expose the device to extreme environmental conditions. Protect
the device from dust, humidity, and heat.

Mains adapter connecting

Mainsadapter
Preparingforoperation

Observe the safety notes in the enclosed "Safety/Regulations" manual.

The supplied power cable conforms to the requirements of the country in
which you purchased your device. Make sure that the power cable is approved
for use in the country in which you intend to use it.

► Connect the power cable (1) to the

mains adapter.
► Plug the mains cable (2) into a mains outlet.
► Connect the mains adapter cable (3) to
the DC jack (DC IN) of the device.
3
2

Fujitsu 17
First-time setup of your device

Switching on the device for the first time

Switchingon for thefirsttime

When you switch on the device for the first time, the supplied software is
installed and configured. Because this procedure must not be interrupted,
you should set aside enough time for it to be fully completed and connect
the device to the mains using the mains adapter.
During the installation process, DO NOT restart the device unless
you are requested to do so!

To make it easier to use your device for the first time, the operating system
is pre-installed on the hard disk.
► Switch on your device.

► During installation, follow the instructions on screen.

If a Windows operating system is installed on your device, you will find more
information on the system and drivers, help programmes, updates, manuals etc. on
the device or on the Internet under "http://www.fujitsu.com/fts/support/".
You can find information and help on the Windows operating system functions
on the Internet at "http://windows.microsoft.com".

18 Fujitsu
 Working with the notebook

Working with the notebook

Notebook
Notebook,operation

This chapter describes the basics for operating your notebook. Please read the chapter
entitled "Connecting external devices", Page 50 for instructions on how to connect
devices such as a mouse and a printer to the notebook.

Please refer to the notes in "Important notes", Page 12.

Status indicators
Statusindicators

The status indicators provide information about the status of the power supply,
the hard disk and the keyboard functions.

Fujitsu 19
Working with the notebook

Indicator Description
Power-on indicator/Standby
Power-onindicator
Standbyindicator

• Indicator is illuminated: The notebook is switched on.

• Indicator flashes: The notebook is in standby mode.
• Indicator is off: The notebook is switched off.
Battery charging indicator/power connector
The state of charge of the battery is shown by the battery indicator.
• The indicator lights up white: The battery is charged or no battery is inserted.
• The indicator lights up orange: the mains adapter is connected and the battery
is being charged.
• Indicator flashes orange: the mains adapter is connected but the battery cannot
be charged as the battery is too hot or cold for charging. The charging process
is continued as soon as the battery reaches a permissible temperature again.
• Indicator flashes red: An error has occured.
•
Batteryindicator
Batterysymbol
Batterystatusindicator
The indicator is not illuminated: the mains adapter is not connected.
Battery indicator
• The indicator lights up white: The battery charge is between 51% and 100%
of its maximum.
• The indicator lights up orange: The battery charge is between 13% and 50%
of its maximum.
• The indicator lights up red: The battery is charged to between 0% and 12% of
its maximum capacity.
• Indicator flashes red: An error has occured.
Drive indicator
Indicator
Drive

The indicator lights up: The hard disk drive is being accessed.

Radio components indicator

• Indicator is illuminated: The wireless components are switched on.
• Indicator is off: The wireless components are switched off.
F Lock indicator
F
FLock
Indicator

The indicator lights up: The key combination Fn +

F
has been pressed.
Instead of the imprinted standard functions of the function keys, the Fn functions
can be executed by pressing the keys directly (see chapter "Function keys and
key combinations", Page 24).
Num Lock indicator
Num Lock
Indicator

Indicator is illuminated: The Num key has been pressed. The virtual numerical
keypad is activated. You can output the characters indicated on the upper right of
the keys.

20 Fujitsu
 Working with the notebook

Indicator Description
Caps Lock indicator
CapsLock
Indicator

Indicator is illuminated: The Caps Lock key has been pressed. All the characters
you type will appear in upper case. In the case of overlay keys, the character
printed on the upper left of the key will appear when that key is pressed.
Scroll Lock indicator
ScrollLock
Indicator

Indicator is illuminated: the key combination Fn + Scr has been pressed. The
effect that this key has varies between applications.

Switching on the notebook

► Open the LCD screen.
Switching on

► Press the ON/OFF button for about 1

second to switch the notebook on.

 The power-on indicator is lit.

Notebook: switching off

Back up your data and close all applications before you switch off your
device. Otherwise data might be lost.

► Shut down the operating system correctly.

Notebook

► If the notebook does not switch itself

off automatically, press the ON/OFF
button for about five seconds.
► Close the LCD screen.

Fujitsu 21
Working with the notebook

Keyboard
Keyboardkeypad
Numeric
Buttons

The keyboard of your notebook is subject to continuous wear through normal

use. The key markings are especially prone to wear. The key markings are
liable to wear away over the life of the notebook.

The keyboard has been designed to provide all the functions of an enhanced keyboard.
Some enhanced keyboard functions are mapped with key combinations.
The following description of keys refers to Windows. Additional functions supported by the keys
are described in the relevant manuals supplied with your application programs.
The figure below shows how to access the different characters on keys with overlaid functions.
The example applies when the Caps Lock key has not been activated.

The illustrations shown below may differ from your actual device.

Num =
0 }

+
=
0 }
=

0
= =
0 } } Alt Gr + 0 }

22 Fujitsu
 Working with the notebook

Key Description
Backspace key
The Backspace key deletes the character to the left of the cursor.
Backspace

Tab key
The Tab key moves the cursor to the next tab stop.
Tabkey

Enter key (return)

The Enter key terminates a command line. The command you have entered
is executed when you press this key.
Linefeed
Enter
Return
Enterkey

Caps Lock key

The Caps Lock key activates the Caps Lock mode, and the corresponding
icon is displayed in the Windows information area. In Caps Lock mode, all
of the characters you type appear in upper case. In the case of overlay
keys, the character printed on the upper left of the key will appear when
that key is pressed. To cancel the Caps Lock function, simply press the
Caps Lock key again.
CapsLock
Shiftkey

Shift key
The Shift key causes uppercase characters to appear. In the case of overlay
keys, the character printed on the upper left of the key appears when that
key is pressed.
Shift
Shiftkey

Fn key
The Fn key activates the Fn function of an overlay key (see chapter
"Function keys and key combinations", Page 24).
Fnkey

Cursor keys
The cursor keys move the cursor in the direction of the arrow, i.e. up, down,
left, or right.
Cursor control
keys

Windows key
The Windows key switches between the start screen and the last used
application.
Windowskey

Menu key
The Menu key opens the menu for the active application.

Fujitsu 23
Working with the notebook

Virtual numeric keypad

Numeric
Num
Virtualnumerickeypad
Lockkeypad

To provide the convenience of a numeric keypad, your keyboard is equipped with a virtual
numeric keypad. The special keys of the virtual numeric keypad are recognisable by the numbers
and symbols printed in the upper right corner of each key. If you have switched on the virtual
numeric keypad, you can output the characters shown on the upper right of the keys.

The keyboard layout shown below may differ from your actual device.

1 = Valid characters when the Num 2 = Valid characters when the Num
key is not activated key is activated
Further information about the status indicators can be found in chapter "Status indicators", Page 19.

Function keys and key combinations

Keycombinations

The following description of the function keys and key combinations applies to Windows
operating systems. Some of the functions described below may not work in other
operating systems and with some device drivers.
Other key combinations are described in the relevant manuals supplied
with your application programs.
Key combinations are entered as follows:
► Press the first key in the combination and keep it pressed.
► While holding the first key down, press the other key or keys in the combination.

If the key combination Fn +

F is pressed: Instead of the imprinted standard functions
of the function keys, the Fn functions can be executed by pressing the keys directly.

24 Fujitsu
 Working with the notebook

Function key Description

Switch microphone on/off
This function key switches the microphone off and on.
Disable
Enable
F1

Switching the loudspeakers on and off

Use this function key to switch your notebook’s loudspeakers off
and on.
Loudspeakers
F2

Decrease volume
This function key reduces the volume of the built-in loudspeakers.
Volume
F3

Increase volume
This function key increases the volume of the built-in loudspeakers.
Volume
F4

Switching the wireless components on / off

This function key switches the wireless components off or on.
Wirelesscomponents
F5

Switching the touchpad and touchpad buttons on/off

This function key switches the touchpad and the touchpad buttons
off or on.
Touchpadbuttons
Touchpad
F6

Decrease screen brightness

This function key decreases the brightness of the screen.
Screenbrightness
LCDscreen
F7

Increase screen brightness

This function key increases the brightness of the screen.
Screenbrightness
F8

Power management functions

Use this function key to activate the energy saving functions (see
chapter "Using the power-management features", Page 32).
Energysavingfunctions
F9

Toggle output screen

If an external monitor is connected, the screen on which the output
is to be displayed can be selected with this function key.
Screen output is possible:
• only on the notebook’s LCD screen
• on the LCD screen of the notebook and the external monitor
at the same time
• only on the external monitor
This setting is useful if you would like a high resolution and a
Toggleoutputscreen
F10
high refresh rate on an external monitor.
Prt Scrn
This function key takes a screenshot of the current screen display
and saves it to the clipboard.
Num Lock
This function key activates the virtual number block. The
characters found on the upper right of the keys are then output.

Fujitsu 25
Working with the notebook

Combination Description
Switch between open applications
Use this key combination to switch between several open
applications.
Alt+Tab

Windows security/Task-Manager
Ctrl + Alt + Del This key combination opens the Windows security/Task-Manager
window.
Ctrl+Alt+Del

Back tab
This key combination moves the cursor back to the previous tab
stop.
Backtab
Shift+Tab

Key combinations using the Windows keys are detailed in the manual
for your operating system.
In addition, the following non-labelled key combinations are supported:
• Fn + S = Pause
• Fn + B = Break
• Fn + R = SysRq

Country and keyboard settings

► Change the country and keyboard settings as described in the documentation for your operating
system.

26 Fujitsu
 Working with the notebook

Touchpad and touchpad buttons

Keep the touchpad clean. Protect it from dirt, liquids and grease.
Touchpad

Never use the touchpad if your fingers are dirty.

Do not rest heavy objects (e.g. books) on the touchpad or the touchpad buttons.

1 = Touchpad
1 2 = Touchpad buttons

You can move the cursor using the touchpad.

The touchpad buttons allow you to select and execute commands. They correspond
to the buttons on a conventional mouse.

You can also deactivate the touchpad with the F6 key, so that you cannot
unintentionally move the pointer on the screen (see chapter "Function
keys and key combinations", Page 24).

Moving the pointer

► Move your finger on the touchpad.
Touchpad

 The pointer will move.

Selecting an item
► Move the pointer to the item you wish to select.
Touchpad

► Tap the touchpad once or press the left button once.

 The item is selected.

Executing commands
► Move the pointer to the field you wish to select.
Touchpad

► Tap the touchpad twice or press the left button twice.

 The command is executed.

Fujitsu 27
Working with the notebook

Dragging items
► Select the desired item.
Touchpad

► Press and hold the left button and, with your finger on the touchpad, drag
the item to the desired position.
 The item will be moved.

Touchscreen/LCD screen without touch

function (device-dependent)
Notes
LCDscreen

High-quality LCD screens (TFT) are installed in Fujitsu notebooks. For technical reasons,
these screens are manufactured for a certain resolution. An optimum and sharp image can
only be ensured with the resolution intended for the particular screen. A screen resolution
which differs from the specification can result in an unclear picture.
The resolution of your notebook’s screen is optimally set at the factory.
With the present standards of production technology, absolutely flawless screen images
cannot be guaranteed. There may be a few constantly light or dark pixels (picture
elements) on the screen. The maximum permitted number of such faulty pixels is
specified in the international standard ISO 9241-307 (Class II).
Example:
A screen with an HD resolution of 1366 x 768 has 1366 x 768 = 1049088 pixels. Each pixel consists
of three subpixels (red, green and blue), making a total of about 3 million subpixels. According to ISO
9241-307 (class II), a maximum of 2 light and 2 dark pixels and in addition 5 light or 10 dark subpixels
or an equivalent mix (1 light subpixel counts as 2 dark subpixels) are allowed to be defective.
Pixel A pixel consists of 3 subpixels, normally red, green and
blue. A pixel is the smallest element that can be generated
by complete functionality of the display.
Subpixel A subpixel is a separately addressable internal structure
within a pixel that enhances the pixel function.
Cluster A cluster contains two or more defective pixels or
subpixels in a 5 x 5 pixel block.

Background lighting
LCD screens are operated with background lighting. The luminosity of the background
lighting can decrease during the period of use of the notebook. However, you
can set the brightness of your screen individually.

Synchronising the display on the LCD screen and an external monitor

For more information, please refer to the chapter "Function keys and key combinations",
Page 24 under "Display output, switch between".

28 Fujitsu
 Working with the notebook

Using fingers
You can use your finger on the touch screen of your device to execute
commands and start applications.
Action Description
Tapping ► Tap on a symbol, menu, button or folder to
select this option or to activate it.
Type, hold, release ► Type and hold a symbol and release it again.
The selected action is performed.
Dragging ► Tap and hold a symbol and drag it to another
place.
You can for instance drag apps or widgets onto
the home page in this way.
Double-tap ► To enlarge a view, quickly tap twice on a
web page, map or another screen.
When you double-tap on an image in a web
browser, it will be enlarged and another
double-tap will make it smaller again.
Zoom in/Zoom out ► With some apps, you can enlarge the
display size by moving two fingers apart on
the touchscreen, and reduce it by moving
your fingers together.
Input fields Data must be entered for some apps, for
instance an Internet page or your name and
password.
► Tap on the input field.
An on-screen keyboard opens, with which you
can enter your data.

Fujitsu 29
Working with the notebook

Webcam
Webcam

Depending on the device version, your device may have an integral

Webcam with microphone.

Depending on the software used, you can use your Webcam to take pictures,
record video clips or take part in web chats.
The WebCam has its own status indicator. The indicator lights up when the WebCam is switched on.
• The picture quality depends on the lighting conditions and the software being used.
• You can only operate the webcam with a particular application (e.g. an Internet telephony
program or a video conferencing program which supports a webcam).
• When using the webcam the notebook support must not wobble.
• The webcam automatically adjusts itself to the current light level. For this reason
the LCD screen may flicker while the light level is adjusted.

Further information on using the webcam and on the additional settings

which are possible for your webcam can be found in the help function
of the program which uses the webcam.

30 Fujitsu
 Working with the notebook

Rechargeable battery
Life,battery
Battery
Rechargeablebattery

When not plugged into a mains socket, the notebook runs on its built-in battery. You
can increase the life of the battery by caring for the battery properly. The average
battery life is around 500 charge/discharge cycles.
You can extend the battery life by taking advantage of the available energy saving functions.

Charging, caring for and maintaining the battery

Battery

The notebook’s rechargeable battery can only be charged when the ambient temperature
is between 5 °C / 41 °F and max. 35 °C / 95 °F.
You can charge the battery by connecting the notebook to the mains adapter
(see "Mains adapter connecting", Page 17).
Please note that the rechargeable battery will not be charged if its state of charge is between
90 % and 100 %. If the state of charge of the rechargeable battery is less than 90 % and
the mains adapter is connected, the battery will be charged to 100 %.
When the battery state of charge is low, a message from the operating system appears.
If you do not connect the mains adapter within about 5 minutes of the message
appearing, your notebook will automatically switch off.

monitoring the battery charging level

Batterystatusmeter
Battery

Windows also has a "Battery status meter" in the taskbar for monitoring the battery capacity. When
you place the mouse pointer on the battery symbol, the system displays the battery status.

Switch the battery off and on

Switch off the battery
You need the mains adapter to switch the battery on.

► Disconnect the device from the mains adapter and if applicable, from the Port Replicator as well.
► Use a pencil or a wire (e.g. a paperclip) to press firmly into the opening of the
on/off button for the battery, this will switch off the system.
 The device is currentless.

Switch on the battery

► Connect the device to the mains adapter of the notebook or to the Port Replicator.
► Switch the device on again.

Fujitsu 31
Working with the notebook

Using the power-management features

Battery
Power

The notebook uses less power when the available power-management features are used. You
will then be able to work longer when using the battery before having to recharge it.

Power efficiency is increased and environmental pollution reduced. By

choosing the best power options, you can make significant savings and
at the same time help protect the environment.

When you close the LCD screen, depending on the setting in Windows, the
notebook automatically enters a power saving mode.
► Select the power management functions in your Control Panel.

If you need further information about an option, you can get help about most settings
by pressing the key combination Fn + F1 to show the Microsoft help.

When the notebook is in power-saving mode, the following must be remembered:

During power saving mode, open files are held in the main memory
or in a swap file on the hard disk.
Never turn off your notebook while it is in a power saving mode. If the built-in battery is
nearly empty, close the open files and do not go into power saving mode.

If you do not intend to use your notebook for a long period of time:
► Exit power saving mode if necessary via the mouse or keyboard or by switching on the
notebook.
► Close all opened programs and completely shut down the notebook.

32 Fujitsu
 Working with the notebook

Memory cards
Slot

Your notebook is equipped with an integrated memory card reader.

Observe the manufacturer’s instructions when handling the memory cards.

Memory card

Supported formats
Your notebook supports the following format:
• Secure Digital (SDTM card)

Inserting the memory card

► Carefully push the memory card into the
slot until you feel it click into place. The
label should be facing upward. Do not apply
excessive force, as otherwise the delicate
contact surfaces could be damaged.
Memory card

 Depending on the particular type

used, the memory card may protrude
slightly from the slot.

Removing the memory card

Memorycard

In order to protect your data, always follow the correct procedure for removing
the card (see the documentation for your operating system).

► Press on the memory card (1).

Memory card

 The memory card is released and

can now be removed.
► Pull the memory card out of the slot (2).

Fujitsu 33
Working with the notebook

Loudspeakers and microphones

Bass loudspeaker (subwoofer)
Loudspeakers
Microphone
Volumecontrol

You will find information about the exact position of loudspeakers and microphones
in chapter "Ports and controls", Page 9.
Please refer to chapter "Function keys and key combinations", Page 24 for information on setting
the volume and also enabling/disabling the loudspeakers using key combinations.

When you connect headphones or external speakers, the built-in speakers are disabled.
Information on connecting headphones and a microphone can be found
in "Connecting external devices", Page 50.

34 Fujitsu
 Working with the notebook

SIM card
A SIM card (Subscriber Identity Module) is a chip card that is inserted into a
mobile phone or a notebook and, together with a built-in LTE module (Long-Term
Evolution), allows access to a mobile network.

Follow the instructions supplied by the provider of the SIM card.

Your notebook supports the following format: Micro SIM (15 mm × 12 mm)

Inserting the SIM card

► Switch off the battery so that the device is currentless (see "Switch the battery off and on", Page 31
► Open the cover of the SIM card slot (1)
and pull the SIM card holder out (2).

► Place the SIM card in the carrier and slide the

SIM card fully home into the slot as shown.
 The contacts point upwards. The SIM
2 card does not latch into place.
► Close the cover of the SIM card slot (2).
1

► Switch the battery on again (see "Switch the battery off and on", Page 31

Fujitsu 35
Working with the notebook

Removing a SIM card

► Switch off the battery so that the device is currentless (see chapter "Switch
the battery off and on", Page 31
► Open the cover of the SIM card slot (1).
► Pull the SIM card holder out of the
slot in the direction of the arrow and
1 remove the SIM card (2).

► Push the SIM card holder into the SIM

card slot (1) and close the cover of
the SIM card slot (2).
2

► Switch the battery on again (see chapter "Switch the battery off and on", Page 31

36 Fujitsu
 Working with the notebook

Wireless components LAN / Bluetooth / LTE (optional)

The installation of radio components not approved by Fujitsu will invalidate
the certifications issued for this device.

Switching the wireless components on and off

► Press the key with the radio symbol to switch the wireless components on and off (flight
mode).
Bluetooth
WirelessLAN

 The wireless component indicator will illuminate when one or more wireless
components are switched on.

If you switch off the radio components, the wireless LAN antenna and the
Bluetooth and LTE module will also be switched off.
Pay attention to the additional safety notes for devices with wireless components
provided in the "Safety/Regulations" manual.
You can obtain more information on LTE from your service provider.

Setting up WLAN access

• Requirement: A WLAN must be available and you must have the
corresponding access information.

Information on configuring the WLAN access can be found in the

documentation for your operating system.

Access via LTE (optional)

You can purchase the accessories for LTE reception from your retailer
or your Fujitsu Technology Solutions dealer.
If you have ordered an LTE module, your device will already be
prepared when you receive it.
You will find information on establishing the connection with the LTE network
in the documentation for the hardware you are using.

Your device can connect with the Internet via the LTE module. To do this,
use one of the following types of connection:
• USB dongle
a USB stick with your mobile phone provider’s SIM card
• a mobile end-device (e.g. mobile phone) with Bluetooth connection
• a mobile end-device (e.g. mobile phone) with data cable

Fujitsu 37
Working with the notebook

Ethernet and LAN

EthernetLAN

The internal network module of your notebook supports Ethernet LAN. You can use it to
establish a connection to a local network (LAN = Local Area Network).
► Pull the LAN adapter out of the LAN port on
the notebook in the direction of the arrow.

► Push the LAN adapter upwards in the

direction of the arrow (1).
1
► Connect the network cable to the
LAN adapter (2).
2 ► Connect the network cable to your
network port.

Your network administrator can help you to configure and use the LAN connections.
The network cable is not included in the delivery scope. This type of
cable can be obtained from a specialist dealer.
Use a shielded network cable (CAT 5e).

38 Fujitsu
 Working with the notebook

Your USB Type-C Port Replicator (optional)

Your Port Replicator is a device that helps you to quickly connect your notebook to
your peripheral devices, such as a monitor, printer, etc.
The features offered by the Port Replicator include standard ports for monitor, audio
and other USB devices, such as mouse and keyboard.
You need only connect the notebook to the Port Replicator in order to
work with your peripheral devices.

Ports on the Port Replicator

Ports
PortReplicator

8
7
2
6
5
4
1
2 3
8

9
10

1 = Combined headphones/microphone port 8 = ON/OFF switch with power-on indicator

2 = USB 3.1 Gen1 port (USB Type-A) 9 = DC input connector (DC IN)
3 = VGA monitor port 10 = USB 3.1 Gen1 port for data connection
4 = HDMI port and power supply for the notebook
(USB Type-C)
5 = DisplayPort
6 = LAN port
7 = USB 3.1 Gen1 port only for data
connection (USB Type-C)

Fujitsu 39
Working with the notebook

Setting up the port replicator

Select a suitable location for the Port Replicator before setting it up.
Follow the instructions below when doing so:

• Never place the port replicator on a soft surface (e.g. carpeting, upholstered furniture, bed).
This can block the air vents of the notebook and cause overheating and damage.
• Place the port replicator on a stable, flat and non-slip surface. Please note that the
port replicator’s rubber feet may mark certain types of surface.
• Never place the port replicator and the mains adapter on a heat-sensitive surface.
• Do not expose the port replicator to extreme environmental conditions.
Protect the port replicator from dust, humidity and heat.

Connecting the mains adapter to the Port Replicator

► Connect the power cable to the
mains adapter (1).
► Plug the power cable into the mains
socket (2).
► Connect the mains adapter cable to the DC
3 jack (DC IN) of the Port Replicator (3).
2

When the notebook is connected to a Port Replicator, the operating system creates
a hardware profile for the "Docked" mode. In this profile, for example, the setting is
saved as to which monitor was last used for output. This profile will be loaded, as
soon as the notebook is connected to a Port Replicator of the same type.

40 Fujitsu
 Working with the notebook

Connect the notebook to the port replicator

► Disconnect the mains adapter cable from the DC socket (DC IN) of the notebook.

► Connect one end of the USB cable (USB Type-C) to the USB 3.1 Gen1 port with
charging function (USB Type-C) on the notebook (1).
► Connect the other end of the USB cable (USB Type-C) to the USB 3.1 Gen1 port for data
connection and power supply (USB Type-C) on the Port Replicator (2).

Fujitsu 41
Working with the notebook

Switching on the notebook via the port replicator

► Press the ON/OFF button on the port replicator to switch the notebook on.

Switching off notebook via Port Replicator

► Close all applications and shut down your operating system (please refer
to the manual for the operating system).
► Press the ON/OFF button on the port replicator to switch the notebook off.

If the notebook cannot be shut down properly, press the ON/OFF button
of the notebook for about four seconds. The notebook will switch itself
off. Any unsaved data may however be lost.

Disconnecting the notebook from the Port Replicator

► Disconnect the supplied USB cable (USB Type-C) from the USB 3.1 Gen
1 port (USB Type-C) of the notebook.

42 Fujitsu
 Security functions

Security functions
Securityfunctions

Your notebook has several security features that you can use to secure your
system from unauthorised access.
This chapter explains how to use each function, and what the benefits are.

Please remember that in some cases, for example, forgetting your password,
you may be locked out and unable to access your data. Therefore,
please note the following information:
• Make regular backups to external data carriers such as external hard
drives, CDs, DVDs or Blu-ray Discs.
• Some security functions need you to choose passwords. Make a note
of the passwords and keep them in a safe place.
If you forget your passwords you will need to contact the our Service
Desk. Deletion or resetting of passwords is not covered by your warranty
and a charge will be made for assistance.

Configuring the fingerprint sensor

Fingerprintsensor

Whether or not your device has a fingerprint sensor depends on the

device configuration you have ordered.

The fingerprint sensor can record an image of a fingerprint. With additional fingerprint
software, this image can be processed and used instead of a password.
► You must install the fingerprint software
in order to be able to use the
fingerprint sensor (1).
1

The current Workplace Protect software for palm and fingerprint sensors can be found on
the Internet at
"http://www.fujitsu.com/fts/solutions/business-technology/security/secure/index.html".

Fujitsu 43
Security functions

Configuring the palm vein sensor

Palm veinsensor

Whether your device has a palm vein sensor depends on the device
configuration you have ordered.

The palm vein sensor can record the image of the pattern of the veins of the hand. This image
is evaluated by additional software and can be used instead of a password.
► To be able to use the palm vein sensor
1 (1), you must install the software.

The current Workplace Protect software for palm and fingerprint sensors can be found on
the Internet at
"http://www.fujitsu.com/fts/solutions/business-technology/security/secure/index.html".

Using the Security Lock

Your device comes with a Security Lock mechanism for the Kensington Lock Cable. You
can use the Kensington Lock Cable, a sturdy steel cable, to help protect your notebook
from theft. The Kensington Lock Cable is available as an accessory.

Fujitsu recommends the use of a combination lock.

► Fit the Kensington Lock Cable to the

mechanism on your notebook.
UsingtheKensingtonLock
Security
Anti-theftprotection
Mechanicalbackup
Lock Cable

44 Fujitsu
 Security functions

Configuring password protection in BIOS Setup Utility

Before using the various options for password protection in the BIOS Setup utility
to increase data security, please observe the following:
Make a note of the passwords and keep them in a safe place. If you forget your
supervisor password you will not be able to access your notebook. Deletion of the
password is not covered by your warranty and a charge will be made for assistance.
Password protection

Your password can be up to eight characters long and contain letters and numbers.
No distinction is made between uppercase and lowercase.

Protecting BIOS Setup Utility (supervisor and user password)

If you have opened these operating instructions on the screen, we
recommend that you print them out. You cannot call the instructions onto
the screen while you are setting up the password.

BIOS SetupUtility

The supervisor password and the user password both prevent unauthorised use of the BIOS Setup
Utility. With the aid of the supervisor password you can access all of the functions of the BIOS
Setup Utility, while the user password will only give you access to some of the functions. You
can only set up a user password if a supervisor password has already been assigned.

Please refer to section "Settings in BIOS Setup Utility", Page 57 for a description
of how to call up and operate the BIOS-Setup-Utility.

Assigning the supervisor and user passwords

► Start the BIOS Setup Utility and go to the Security menu.
► Select the Set Supervisor Password field and press the Enter key.
 With Enter new Password: you are asked to enter a password.
► Enter the password and press the Enter key.
 Confirm new Password requires you to confirm the password.
► Enter the password again and press the Enter key.
 Changes have been saved is a confirmation that the new password has been saved.
► To set the user password, select Set User Password and proceed exactly as
when configuring the supervisor password.
 If you do not want to change any other settings, you can exit BIOS Setup Utility.
► In the Exit menu, select the option Save Changes & Exit.
► Select Yes and press the Enter key.
Supervisor password
Password
Userpassword

 The notebook is then rebooted and the new password comes into effect. It will now be necessary
to first enter your supervisor or user password in order to open the BIOS Setup Utility. Please
note that the user password only provides access to a few of the BIOS settings.

Fujitsu 45
Security functions

Changing the supervisor or user password

You can only change the supervisor password when you have logged into the
BIOS Setup Utility with the supervisor password.
User password
Supervisorpassword
Password

► Call the BIOS Setup Utility and go to the Security menu.

► When changing the password, proceed exactly as for password assignment.

Removing passwords
To remove a password (without setting a new password) perform the following steps:
User password
Supervisorpassword
Password

► Start the BIOS Setup Utility and go to the Security menu.

► Highlight the Set Supervisor Password or Set User Password field and press the Enter key.
 You will be requested to enter the current password by the Enter Current Password prompt.
You will be requested to enter a new password by the Enter New Password prompt.
► Press the Enter key twice.
► In the Exit menu, select the option Save Changes & Exit.
► Select Yes and press the Enter key.
 The notebook will now reboot with the password removed.
Removing the supervisor password simultaneously deactivates the user password.

Password protection for booting of the operating system

With the supervisor password you have set in the BIOS Setup Utility (see
section "Assigning the supervisor and user passwords", Page 45), you can
also prevent starting of the operating system.
Operating system

Activating system protection

► Start the BIOS Setup Utility and go to the Security menu.
Operatingsystem

► Select the Password on Boot option and press the Enter key.
► Select the desired option (Disabled, First Boot or Every Boot) and press the Enter key
► Select the Save Changes & Exit option under Exit.
 The notebook reboots. You will be prompted to enter your password (the supervisor password).

Deactivating system protection

► Start the BIOS Setup Utility and go to the Security menu.
Operatingsystem

► Select the Password on Boot option and press the Enter key.
► Select the Disabled option and press the Enter key.
 If you do not want to change any other settings, you can exit BIOS Setup Utility.
► Select the Save Changes & Exit option under Exit.
 The notebook will reboot. The system is no longer password-protected.

46 Fujitsu
 Security functions

Password protection for the hard disk

If a supervisor password has been assigned, a password for the hard disk can
also be set in the Hard Disk Security menu.
The hard disk is protected by this password. Data on this hard disk can only be read
into another system if the correct password has been entered.

Fujitsu 47
Security functions

Trusted Platform Module (TPM) (device-dependent)

Trusted Platform Module
TPM

To use the TPM, you must activate the TPM in the BIOS Setup before the software
is installed. The condition for this is that you have assigned at least the supervisor
password (see "Security functions", Page 43).
Instructions for how to call up and use the BIOS Setup Utility can be found in
section "Settings in BIOS Setup Utility", Page 57.

Enabling TPM
• Requirement: You have set a supervisor password, see "Security functions", Page 43.
► Call up the BIOS Setup and select the Security menu.
► Mark the TPM (Security Chip) Setting field and press the Enter key
► Select the "Security Chip" "Enabled" entry to activate the TPM
 Once you have activated the TPM through a reboot, the Clear Security Chip menu option appears.
With Clear Security Chip, you can delete the owner in the TPM, if the TPM has already
been used. With Enabled, all secret keys generated by applications (e.g. SRK - Storage
Root Keys, AIK - Attestation Identity Keys, etc.) are deleted.
Please note that you will then no longer be able to access the data you have
encrypted with the keys based on that holder.
► Select the Exit Saving Changes option in the Exit menu.
► Press the Enter key and select Yes.
 The notebook will restart, and TPM will be enabled after the reboot.

Disabling TPM
• Requirement: You have set a supervisor password, see "Security functions", Page 43.
► Call up the BIOS Setup and select the Security menu.
► Mark the TPM (Security Chip) Setting field and press the Enter key.
► Select the "Security Chip" "Disabled" entry to deactivate the TPM
► From the Exit menu, choose the option Exit Saving Changes.
► Press the Enter key and select Yes.
 Your notebook will now restart and TPM will be disabled.

48 Fujitsu
 Security functions

SmartCard reader
Securityfunctions
Securityfunctions,

SmartCards are not supplied as standard equipment. You can use all SmartCards that comply with
the ISO standard 7816-1, -2 or -3. These SmartCards are available from various manufacturers.
With the appropriate software you can use your SmartCard as an alternative to password protection,
but also as a digital signature, for encrypting your e-mails or for home banking.
We recommend that you always use two SmartCards. Always keep one of the SmartCards
in a safe place if you are carrying the other SmartCard with you.
In order to be able to take advantage of all the security features of your notebook,
you will need a CardOS SmartCard from Fujitsu.

The SmartCard can only be used with a PIN, offering maximum protection even if
you lose the SmartCard. In order to maximise your security, the CardOS SmartCard
is disabled if three incorrect attempts are made to enter the PIN.
When you use the CardOS SmartCard for the first time, you will either need to enter the
preset PIN "12345678" or the PIN given to you by your systems administrator.

Inserting the SmartCard

Do not use force when inserting and removing the SmartCard.
Make sure that foreign objects do not fall into the SmartCard reader.

► Slide the SmartCard into the SmartCard

reader with the chip facing upwards (on
some variants it faces down) and to the front.

Fujitsu 49
Connecting external devices

Connecting external devices

Always refer to the safety information provided in "Important notes", Page 12 before
connecting or disconnecting any devices to or from your notebook.
Always read the documentation supplied with the device you wish to connect.
Never connect or disconnect cables during a thunderstorm.
Never pull at a cable when disconnecting it. Always grasp the plug.

With some devices such as USB devices, it is not necessary to switch off
the notebook and the device before connecting/disconnecting. For more
information about whether or not devices need to be switched off, please refer
to the documentation supplied with the external device.
Some of the external devices require special drivers (see the operating
system and external device documentation).

HDMI port
HDMIport

The HDMI port on your notebook or on the optional Port Replicator can be used to connect
an external amplifier, LCD TV or a plasma TV with an HDMI connection.
► Connect the data cable to the
external device.
► Connect the data cable to the HDMI
port on the notebook or on the
optional Port Replicator.

50 Fujitsu
 Connecting external devices

Connecting an external monitor to the port replicator

An analogue monitor is connected to the analogue VGA monitor port, a digital monitor to the
DisplayPort on the optional Port Replicator. Screen output is limited to a maximum of two screens at
any one time (see "Function keys and key combinations", Page 24, section "Toggle screen output").
VGAconnection socket
Monitor
Monitorport

Analogue VGA monitor port (on optional port Digital DisplayPort (on optional Port Replicator)
replicator)

► Switch off the notebook and the external monitor.

► Plug the data cable of the external monitor into the monitor port.
► First switch on the external monitor and then the notebook.

You can also switch between the external monitor and the LCD monitor of the
notebook, see chapter "Function keys and key combinations", Page 24.
You can display the same picture on the external monitor and the
notebook LCD monitor simultaneously.

Fujitsu 51
Connecting external devices

Connecting USB devices

USBports

On the USB ports, you can connect external devices that also have a USB port
(e.g. a DVD drive, a printer, a scanner or a modem).

USB devices are hot-pluggable. This means you can connect and disconnect
devices while your operating system is running.
USB 1.x has a maximum data transfer rate of 12 Mbit/s.
USB 2.0 has a data transfer rate of up to 480 Mbit/s.
USB 3.0 has a data transfer rate of up to 5 Gbit/s.
USB 3.1 (Gen1) has a data transfer rate of up to 5 Gbit/s.
USB 3.1 (Gen2) has a data transfer rate of up to 10 Gbit/s.
Additional information can be found in the documentation for the USB devices.

► Connect the data cable to the

external device.
► Connect the data cable to a USB
port of the notebook.

Device drivers
USB devices will be automatically recognised and installed by your operating system.

52 Fujitsu
 Connecting external devices

USB connection with charging function (USB Type-C)

USBconnection withchargingfunction(USBType-C)

You can operate and charge the notebook at this USB port via the docking station which is available
as an accessory (see "Connect the notebook to the port replicator", Page 41).
In addition, you can charge a connected USB device or operate devices
without additional power supply.
This is also possible with connected notebook computers by going to the BIOS Setup Utility
under the menu Advanced > Miscellaneous Configurations and activating the function USB Type-C
Power Delivery on System-Off. Instructions for how to call up and operate the BIOS Setup
Utility can be found in section "Settings in BIOS Setup Utility", Page 57.

USB devices are hot-pluggable. This means you can connect and disconnect
the cables of USB devices while the system is running.
Additional information can be found in the documentation for the USB devices.

► Connect the data cable to the

external device.
+ ► Connect the data cable to a USB port
(USB Type-C) of the notebook.

Fujitsu 53
Connecting external devices

USB port with charging function (Anytime USB charge)

You can use this USB port to charge or supply power to a connected USB device (e.g.
to charge a PDA or a mobile phone or to connect a USB lamp).
Charging is also possible when the notebook is switched off, if the Anytime USB Charge function
is activated in the Advanced menu of the BIOS Setup Utility. If the setting AC is selected,
the device will only be charged when the mains adapter is connected.
Please refer to section "Settings in BIOS Setup Utility", Page 57 for a description
of how to call up and operate the BIOS-Setup-Utility.
USBchargingfunction

It is recommended that the notebook be operated with the power supply connected
whenever the USB port with charging function is in use, as this function will drain
the battery more quickly if an external USB device is being charged.
The power supply unit must already be connected when the notebook is
switched off, as otherwise the USB charging function will be disabled and
the connected USB devices will not be charged.

Some USB devices (e.g. mobile telephones) require a driver in order to utilise the
USB charging function. In this case the USB charging function will not work when the
notebook is switched off, as no drivers are active when the notebook is switched off.

► Connect the data cable to the

external device.
► Connect the data cable to a USB port
(Anytime USB charge) of the notebook.

How to remove USB devices correctly

Always correctly remove the device according to the rules described below,
to ensure that none of your data is lost.

► Left click on the icon to safely remove hardware, located in the taskbar.
► Select the device which you want to shut down and remove.
► Press the Enter key.
 Wait for the dialogue box which tells you that it is now safe to remove the device.

54 Fujitsu
 Connecting external devices

Headset port
Connectingaudio devices
Connectingheadphones
Audioports

You can connect a headset, headphones or external loudspeakers to your

notebook via the headset port.
► Connect the audio cable to the
external device.
► Connect the audio cable to the headset
port of the notebook.
 The internal loudspeakers are disabled.

If you buy a cable from a retailer, please note the following information:
The headset port on your notebook is a "3.5 mm jack socket".
If you want to connect a headset, headphones or loudspeakers, you
will need a "3.5 mm jack plug".

Fujitsu 55
Removing and installing components during servicing

Removing and installing components

during servicing
Only qualified technicians should repair your notebook. Unauthorised
opening or incorrect repair may greatly endanger the user (electric shock,
fire risk) and will invalidate your warranty.
Servicing

Components

56 Fujitsu
 Settings in BIOS Setup Utility

Settings in BIOS Setup Utility

BIOS SetupUtility
System
Setup
Configuration,BIOSSetupUtility
Hardwareconfiguration
settings,BIOSSetupUtility
configuration

The BIOS Setup Utility allows you to set the system functions and the hardware
configuration for the notebook.
When it is delivered, the notebook is set to factory default settings. You can
change these settings in BIOS Setup Utility. Any changes you make take effect as
soon as you save and exit the BIOS Setup Utility.
The BIOS Setup Utility program contains the following menus:
Info Displays information relating to the BIOS, processor and notebook
System Set calendar and clock, configure SATA drive
Advanced Configuration of various hardware components, such as mouse, keyboard,
processor
Security Password settings and security functions
Boot Configuration of the start-up sequence
Exit Exits the BIOS Setup Utility

Starting the BIOS Setup Utility

► Reboot the device (switch off/on or reboot the operating system).
BIOSSetupUtility

 Depending on the Fast Boot setting in the BIOS Setup utility, the following
information may appear on the screen during start:
<F2> BIOS Setup <F12> Boot Menu
► Press the function key F2 .
► If a password has been assigned, enter the password and press the Enter key.

If you have forgotten the password, contact your system administrator

or contact our customer service centre.

The BIOS Setup Utility starts.

Fujitsu 57
Settings in BIOS Setup Utility

Operating BIOS Setup Utility

BIOS SetupUtility

Press the F1 key to display help on the operation of the BIOS Setup Utility. The description
of the individual settings is shown in the right-hand window of the BIOS Setup Utility.
With the F9 key you can load the default settings of the BIOS Setup Utility.

► Use the cursor keys ← or → to select the menu you wish to access to make changes.
 The menu is displayed on the screen.
► Select the option you want to change with the cursor keys ↑ or ↓ .
► Press the Enter key.
► Press the ESC key to exit the selected menu.
► For future reference, make a note of the changes you have made (for example, in this manual).

58 Fujitsu
 Settings in BIOS Setup Utility

Exiting BIOS Setup Utility

BIOS SetupUtility

You need to select the desired option in the Exit menu and activate it by pressing the Enter key:

Exit Saving Changes - save changes and exit BIOS Setup Utility
► To save the current menu settings and exit the BIOS Setup Utility, select Exit Saving Changes and Yes.
 The notebook is rebooted and the new settings come into effect.

Exit Discarding Changes – Discard changes and

exit BIOS Setup Utility
► To discard the changes, select Exit Discarding Changes and Yes.
 The settings in place when BIOS Setup Utility was called remain effective. BIOS
Setup Utility is terminated and the notebook is rebooted.

Load Setup Defaults – Copy Standard Entries

► To copy the standard entries for all menus of the BIOS Setup Utility,
choose Load Setup Defaults and Yes.

Discard Changes – Discard changes without exiting

the BIOS Setup Utility
► To discard the changes you have made, select Discard Changes and Yes.
 The settings in place when BIOS Setup Utility was called remain effective.
You can now make additional settings in the BIOS Setup Utility.
► If you want to exitBIOS Setup Utilitywith these settings, select Exit Saving Changes and Yes.

Save Changes - save changes without exiting

the BIOS Setup Utility
► To save the changes, select Save Changes and Yes.
 The changes are saved. You can now make additional settings in the BIOS Setup Utility.
► If you want to exit BIOS Setup Utility with these settings, choose Exit Saving Changes and Yes.

Save Changes and Power Off

► To save the changes and switch off your device, select Save Changes and Power Off and Yes.
 The changes are saved. Your device is shut down.

Fujitsu 59
Troubleshooting and tips

Troubleshooting and tips

Fault
Tips
Troubleshooting

Follow the safety notes in the "Safety/Regulations" manual when

connecting or disconnecting cables.

If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please contact the Hotline/Service Desk.

The telephone numbers can be found at: "http://support.ts.fujitsu.com/contact/servicedesk".

Have the following information ready when you call:
• The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
• Notes of any messages that appear on the screen and information on acoustic signals.
• Any changes you have made to the hardware or software since
receiving the notebook.
• Any changes you have made to the BIOS Setup settings since receiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contract.

Our notebooks have been designed primarily with mobile applications in mind. This
means that considerable effort has been made to optimise components and equipment
in terms of weight, space and energy requirements. Depending on the particular
configuration you have purchased, it is possible that functionality may be slightly reduced
compared to a desktop PC if you are running processor-intensive gaming software, e.g.
games with intensive 3D graphics. Updating your hardware with drivers which have not
been approved by Fujitsu Technology Solutions may result in performance losses, data
losses or malfunction of the equipment. A list of approved drivers and current BIOS
versions can be downloaded from: "http://support.ts.fujitsu.com/Download/Index.asp"

Help if problems occur

Should you encounter a problem with your computer that you cannot resolve yourself:
► Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► Contact the Service Desk responsible for your country for clarification of the problem:
"http://support.ts.fujitsu.com/contact/servicedesk". When you do this, please have
ready the ID number and serial number of your system.

60 Fujitsu
 Troubleshooting and tips

Reset by switching off the battery

If the device no longer responds and does not react to the ON/OFF switch, use the battery
on/off button to switch the device off, it is located on the bottom of the device.
► Switch the battery off, then switch it on again (see chapter "Switch the battery off and on", Page 31

Restoring the hard disk contents under Windows

Operatingsystem,restoring
Harddisk:

To perform the following steps, you must connect an external optical

drive (available as an option) to the device.

You can use the "Windows Recovery CD" (optionally available) and the "Drivers & Utilities
CD/DVD" to reinstall the operating system.
The instructions are provided on the case of the Recovery CD.

During the reinstall process your personal files and any installed programs
will be deleted. We advise you to backup your files to an external hard
drive, or CD / DVD disk before you start.

► Switch the notebook on.

 Depending on the Fast Boot setting in the BIOS Setup utility, the following
information may appear on the screen during start:
<ESC>Diagnostic screen <F12>Boot Menu <F2>BIOS Setup
► When this message appears, press the function key F12 .
► Insert the "Windows Recovery CD" into the optical drive.
► Select CD-ROM and press the Enter key.
► Follow the instructions on the screen.
After the installation you must install all the drivers again. Some installed hardware
components will not be correctly supported until this has been done.
► Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically.
► Click on the Desk Update button.
► Select Automatic driver installation (Express) and click on Start installation.
► Follow the instructions on the screen.
► Restart your notebook when the driver installation is completed.

Fujitsu 61
Troubleshooting and tips

The notebook’s date or time is incorrect

Dateisincorrect
Incorrectdate/time
Timenotcorrect

Cause Troubleshooting
Time and date are incorrect. ► With the BIOS-Setup-Utility, you can set the
date and time in the main menu.
If the time and date are still set incorrectly after ► Please contact your sales outlet or our
switching on the notebook. Hotline/Service Desk.

When certain characters are entered on the

keyboard, only numerals are written
Cause Troubleshooting
The virtual numeric keypad of your device is ► Press the Num key.
activated, see "Virtual numeric keypad", Page 24

The notebook’s LCD screen remains blank

LCDscreenistoodark
LCDscreen

Cause Troubleshooting
Monitor is switched off. ► Press a key or touch the touchpad.
External monitor or television set connected. ► Press the key to switch screen output, see
"Function keys and key combinations",
Page 24.

The LCD screen is difficult to read

LCDscreen

Cause Troubleshooting
Reflected glare ► Turn the notebook or alter the tilt of the LCD
screen.
► Increase the brightness of the screen.

62 Fujitsu
 Troubleshooting and tips

The external monitor remains blank

Monitor

Cause Troubleshooting
Monitor is switched off. ► Switch the external monitor on.
Power saving has been activated (monitor is ► Press any key to continue.
blank).
Brightness is set to dark. ► Adjust the brightness of the monitor.
Screen output is set to the notebook’s LCD ► Press the key to switch screen output, see
screen "Function keys and key combinations",
Page 24.
The external monitor’s power cable or data ► Switch off the external monitor and the
cable is not connected properly. notebook.
► Check whether the power cable is plugged
properly into the external monitor and into
the power socket.
► Check whether the data cable is properly
connected to the notebook and the external
monitor (if it is plugged in with a connector).
► Switch on the external monitor and the
notebook.

The external monitor is blank or the image is unstable

Monitor
Screen

Cause Troubleshooting
The wrong external monitor has been selected ► Stop the application program under
or the wrong screen resolution has been set for Windows by pressing Alt + F4 . If the
the application program. error persists after stopping the program,
use the key for switching screen output
(see "Function keys and key combinations",
Page 24) to switch to the LCD screen of the
notebook. Change the following setting:
► Set the screen resolution: Set the screen
resolution as described in the documentation
for your operating system.
► Select monitor: Select monitor 1 or 2 as
described in the documentation for your
operating system.

Fujitsu 63
Troubleshooting and tips

The notebook cannot be started

Notebook

Cause Troubleshooting
The battery is dead. ► Charge the battery.

or
► Connect the mains adapter to the
notebook.
The power adapter is not connected correctly. ► Check whether the mains adapter is
connected correctly to the notebook.
► Switch the notebook on.

The notebook stops working

Energysaving mode
Notebook

Cause Troubleshooting
Notebook is in energy saving mode. ► Leave energy saving mode.
An application programme has caused the ► Close the application program or restart
malfunction. the notebook (by restarting the operating
system or switching the device off and back
on again).
The battery is dead. ► Charge the battery.

or
► Connect the mains adapter to the
notebook.

The printer does not print

Printer doesnotprint

Cause Troubleshooting
The printer is not switched on. ► Make sure that the printer is switched
on and ready for operation (refer to the
documentation supplied with the printer).
The printer is not connected correctly. ► Check that the data cable connecting
the notebook to the printer is properly
connected.
The printer driver is faulty or not correctly ► Check that the data cable connecting
installed, or it is the wrong printer driver. the notebook to the printer is properly
connected.
► Check whether the correct printer driver is
loaded (refer to the printer documentation).

64 Fujitsu
 Troubleshooting and tips

The wireless connection to a network does not work

Thewireless connectiontoanetwork does notwork

Cause Troubleshooting
The wireless component is disabled. ► Switch the wireless component on (see
"Switching the wireless components on and
off", Page 37).
The wireless component is enabled. Despite ► Check whether the wireless connection is
this, the wireless connection to a network does switched on via the software.
not work. ► Further information on using the wireless
component can be found in the help files.

SmartCard reader is not recognised.

Cause Troubleshooting
Chip card inserted incorrectly. ► Make sure you have inserted your
SmartCard into the SmartCard reader
with the chip facing upwards/downwards
(device-dependent).
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.

SmartCard PIN forgotten

Cause Troubleshooting
PIN forgotten ► If you are working in a network, contact your
system administrator, who can unlock your
system with a Supervisor PIN.

SmartCard lost
Cause Troubleshooting
SmartCard lost ► If you are working in a network, contact your
system administrator, who can boot up your
notebook with a Supervisor SmartCard.

Fujitsu 65
Troubleshooting and tips

Error messages on the screen

Error messages
message: onthescreen

This section describes the error messages generated by the BIOS Setup. Error messages displayed
by the operating system or programmes are described in the relevant documentation.

If the error message appears repeatedly, despite troubleshooting measures, please

contact the place of purchase or our customer service centre.

Error message/cause Resolution

CMOS battery bad ► Contact your sales outlet or our customer
service centre.
If the error message occurs repeatedly, the
buffer battery in the notebook is flat.
System CMOS checksum bad - default configuration ► Switch the notebook off.
used ► Switch the notebook on.
The system configuration information is ► Press the function key F2 to access the
incorrect. BIOS Setup.
► In the BIOS Setup, select the Exit menu.
► Select the entry Load Setup Defaults.
► Select OK and press the Enter key.
Extended memory failed at offset: xxxx Failing Bits: ► Check whether the additional memory
zzzz zzzz module has been inserted correctly.
When testing the extended memory an error has
resulted at the address xxxx.
Failure Fixed Disk n ► Start the BIOS Setup (Primary Master
submenu) and select the correct settings.
The settings of the hard disk drive are incorrect.
Keyboard controller error ► Switch the notebook off using with the
ON/OFF button.
► Wait 3 - 5 seconds and switch on the
notebook again.
Keyboard error If you are using an external keyboard:
► Check the connection and reboot the
notebook.
nn Stuck key ► Make sure that no key is pressed.
Operating system not found ► Check in the BIOS Setup whether your hard
disk has been set correctly.
► Make sure that the operating system is
installed on the corresponding drive.
Press <F1> to resume, <F2> to SETUP ► Press the F1 function key to start the
operating system.
This error message appears if an error occurs
during the self-test before starting the operating ► Press the function key F2 to access the
system. BIOS Setup.

66 Fujitsu
 Troubleshooting and tips

Error message/cause Resolution

Previous boot incomplete - Default configuration ► Press the F1 function key when prompted
used Due to an error during the previous system to do so.
boot, default values were used for certain
settings. Check the settings in the BIOS Setup.
Real time clock error ► Contact your sales outlet or our customer
service centre.
nnnnK Shadow RAM failed at offset: xxxx Failing ► Contact your sales outlet or our customer
Bits: zzzz service centre.
System battery is dead - Replace and run SETUP ► Contact your sales outlet or our customer
service centre.
System cache error - Cache disabled ► Contact your sales outlet or our customer
service centre.
System timer error ► Contact your sales outlet or our customer
service centre.

Fujitsu 67
Technical data

Technical data
Technicaldata

LIFEBOOK
Technicaldata

Ambient conditions
Operating temperature 5 °C to 35 °C / 41 °F to 95 °F
Dimensions
Width x depth x height 309 mm x 212.5 mm x 15.5 mm (without rubber
feet) /
12.17 inches x 8.37 inches x 0.61 inches
(without rubber feet)
Weight about 0.92 kg with 50 Wh rechargeable battery /
about 2.03 lbs with 50 Wh rechargeable battery /
Main memory
Slots Maximum 20 GByte DDR4 SO-DIMM
1 fixed slot with 4 Gbyte (soldered)
1 slot 260 pin DDR4 2400 MHz SO-DIMM
4 GByte, 8 GByte or 16 GByte modules

The data sheet for the device provides further technical data. You can
find the data sheet on your device or you can download it from the
Internet at "http://www.fujitsu.com.fts/support/".

Rechargeable battery
You can find information on the batteries used in your device on the
Internet at "http://www.fujitsu.com.fts/support/".

4-cell battery 50 Wh
Rated voltage 14.4 V
Rated capacity 3490 mAh

2-cell rechargeable battery 25 Wh

Rated voltage 7.2 V
Rated capacity 3490 mAh

68 Fujitsu
 Technical data

Mains adapter
Technicaldata

Electrical data
Primary 65 W
Rated voltage 100 V – 240 V (automatic)
Rated frequency 50 Hz – 60 Hz (automatic)
Secondary
Rated power voltage 19 V
Max. rated current 3.42 A

An additional mains adapter or power cable can be ordered at any time.

USB Type-C Port Replicator (optional)

Electrical data
Safety regulations complied with CE
Protection class II
Ports
Monitor port (analogue) 15-pin
HDMI port 1x
DisplayPort 1x
Maximum resolution of an external monitor VGA: 1920 x 1200 pixels
HDMI or Display Port: 4096 x 2160 pixels
LAN port RJ45
USB (Universal Serial Bus) 3 x USB 3.1 Gen 1, 2 x USB Type-C
Microphone port / Line In / headphones port 3.5 mm stereo mini jack
/ Line Out

Fujitsu 69
Technical data

Mains adapter for use with the notebook

and port replicator
Connect only the 90 W mains adapter to the USB Type-C Port Replicator.

The following technical data applies to the mains adapter supplied with the notebook
and USB Type-C Port Replicator, which you can order separately.

Primary
Rated voltage 100 V to 240 V (automatic)
Rated frequency 50 Hz to 60 Hz (automatic)
Max. rated current 0.7 A to 1.2 A
Secondary
Nominal power 65 W / 90 W
Rated voltage 19 V
Max. rated current 3.42 A / 4.74 A

An additional mains adapter or power cable can be ordered at any time.

70 Fujitsu
 Manufacturer’s notes

Manufacturer’s notes
Disposal and recycling
Notes

You can find information on this subject on your notebook or on our website
("http://www.fujitsu.com/fts/about/fts/environment-care/").

Certification markings
Certification markings

Certification markings are listed as applicable in the "Manual Appendix -

Additional Certifications" supplement.
If such markings are available, you can find the supplement on the Internet at
"http://support.ts.fujitsu.com/Manuals/" with the Operating Manual for your device.

Fujitsu 71
Index

Index
A D
Alt + Tab 26 Date is incorrect 62
Anti-theft protection 44 Device
Audio ports 55 setting up 17
Disable
microphone 25
B
Drive
Back tab 26
indicator 20
Backspace 23
Bass loudspeaker (subwoofer) 34
Battery E
battery life 31 Enable
caring for and maintaining 31 microphone 25
charge level 31–32 Energy
charging 31 energy saving 13
Battery indicator 20 Energy saving 13
Battery status indicator Energy saving functions 25
see Battery indicator 20 Energy saving mode
Battery status meter 31 leaving 64
Battery symbol Enter 23
see Battery indicator 20 Enter key 23
BIOS Setup Utility Error message:
calling 57 on the screen 66
exiting 59 Error messages on the screen 66
operating 58 Ethernet LAN 38
protecting with password 45
settings 57
F
Bluetooth
F Lock
Switching the module off 37
Indicator 20
Switching the module on 37
F1 25
Bluetooth, safety notes 12
F10 25
Buttons 22
F2 25
F3 25
C F4 25
Caps Lock 23 F5 25
indicator 21 F6 25
Certification markings 71 F7 25
Cleaning 15 F8 25
Components F9 25
installing / removing 56 Fault
Configuration, BIOS Setup Utility 57 correction 60
Connecting audio devices 55 Fingerprint sensor 43
Connecting headphones 55 configure 43
Crystal View display First-time setup 16
cleaning 15 Fn key 23
Ctrl+Alt+Del 26
Cursor control 23
G
Cursor keys 23
Getting started 16

72 Fujitsu
 Index

H Monitor port
Hard disk: see VGA connection socket 51
restoring the contents 61
Hardware configuration 57
N
HDMI port 50
Notebook
before you travel 14
I cannot be started 64
Important notes 12 cleaning 15
Incorrect date/time 62 stops working 64
Indicator switching off 21
Caps Lock 21 transporting 14
drive 20 using 19
F Lock 20 Notebook, operation 19
Num Lock 20 Notes 12
Scroll Lock 21 cleaning 15
disposal / recycling 71
energy saving 13
K
LCD screen 28
Key combinations 24
Safety 12
Keyboard 22
transport 14
cleaning 15
Num Lock
indicator 20, 24
L Numeric keypad 22
LCD screen see Virtual numeric keypad 24
cleaning 15
decrease brightness 25
O
difficult to read 62
Operating system
notes 28
activating system protection 46
reflected glare 62
cancel system protection 46
remains blank 62
protecting with password 46
LCD screen is too dark 62
Operating system, restoring 61
Life, battery 31
Line feed 23
Loudspeakers 34 P
switch off 25 Packaging 16
switch on 25 Palm vein sensor 44
Configuring 44
Password
M
changing 46
Mains adapter
entering 45
connecting 17
removing 46
setting up 17
Password protection 45
Mechanical backup 44
Port Replicator
Memory card
Ports 39
handling 33
Ports
inserting 33
Port Replicator 39
removing 33
Power
Microphone 34
power consumption 32
Mobile operation 14
power-management features 32
Monitor
Power-on indicator 20
connecting 51
Preparing for operation 17
drifting display 63
Printer does not print 64
remains blank 63

Fujitsu 73
Index

R Toggle output screen 25

Radio component: Touchpad 25, 27
safety notes 12 buttons 27
Rechargeable battery 31 cleaning 15
see Battery 31 dragging items 28
Return 23 executing commands 27
moving the pointer 27
selecting an item 27
S
switch off 25
Safety notes 12
Touchpad buttons 25
Screen
TPM 48
no screen display 63
Transport
Screen brightness
Transport damage 16
decrease 25
Transportation 14
increase 25
Travel, notebook 14
Scroll Lock
Troubleshooting 60
indicator 21
Trusted Platform Module 48
Security functions 43
SystemLock 49
Security functions, U
SmartCard 49 USB charging function 54
Security Lock 44 USB connection with charging function
Selecting a location 17 (USB Type-C) 53
Servicing 56 USB ports 52
Setup User password
see BIOS Setup Utility 57 changing 46
Shift 23 entering 45
Shift + Tab 26 removing 46
Shift key 23 Using the Kensington Lock Cable 44
Slot
Memory cards 33
V
Standby indicator 20
VGA connection socket 51
Status indicators 19
Virtual numeric keypad 24
Supervisor password
Volume
changing 46
decrease 25
entering 45
increase 25
removing 46
Volume control 34
Switching on
the notebook 21
Switching on for the first time 18 W
System configuration 57 Webcam 30
System settings, BIOS Setup Utility 57 Windows key 23
Wireless components
switch off 25
T
switch on 25
Tab key 23
Wireless LAN
Technical data 68
Switching the module off 37
Mains adapter 69
Switching the module on 37
notebook 68
Wireless LAN:
The wireless connection to a network
safety notes 12
does not work 65
Time not correct 62
Tips 60

74 Fujitsu