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Exam : Salesforce-Associate
Title : Salesforce Certified
Associate
Vendor : Salesforce
Version : DEMO
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QUESTION NO: 1
A VP of sales is requesting an easy-to-understand visual representation of accounts and
opportunities that have been worked on by the sales agents in the current quarter in order to
identify trends, sort data, and measure the impact of their activities.
What is recommended to meet these requirements?
A. Create a list views.
B. Create a dashboard.
C. Create a custom tab.
Answer: B
Explanation:
Creating a dashboard is the recommended way to meet the requirements of displaying an
easy-to-understand visual representation of accounts and opportunities that have been
worked on by the sales agents in the current quarter. A dashboard is a collection of
components that display data from one or more reports in a graphical format, such as charts,
gauges, metrics, and tables. A dashboard allows the user to identify trends, sort data, and
measure the impact of their activities. For example, a dashboard could show the number of
accounts and opportunities by sales agent, the total amount of closed won opportunities by
month, and the average deal size by industry. Creating a list view would not work, because a
list view is a filtered set of records that display data in a tabular format, not a graphical
format. A list view does not allow the user to identify trends, sort data, or measure the impact
of their activities. Creating a custom tab would not work, because a custom tab is a user
interface element that allows the user to access a custom object, a web page, or a Lightning
page. A custom tab does not display data in a graphical format, but in a record detail or page
layout format.
QUESTION NO: 2
Salesforce is built on objects like Account, Contact, and Opportunity.
What is a representation of an object?
A. A spreadsheet where the records are rows and the fields are columns
B. Physical visualization of an Account, Contact, or Opportunity
C. A set of relationships that link an Account, Contact, or Opportunity
Answer: A
Explanation:
A spreadsheet is a representation of an object, where the records are rows and the fields are
columns. An object is a collection of records that have the same fields, such as account,
contact, or opportunity.
QUESTION NO: 3
Get Cloudy Consulting (GCC) will show its data on a dashboard where the data is visualized
within a range.
Which dashboard component type should GCC use?
A. Gauge
B. Metric
C. Chart
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Answer: A
Explanation:
A gauge is a dashboard component type that shows a single value within a range of custom
values. A gauge is useful for showing whether a metric, such as revenue or customer
satisfaction, is within a desired range. For example, a gauge could show the current revenue
as a needle pointing to a green, yellow, or red zone, indicating whether the revenue is above,
below, or on target. A metric is a dashboard component type that shows a single value, such
as the total number of accounts or the average deal size. A metric does not show a range of
values. A chart is a dashboard component type that shows data in a graphical format, such
as a pie chart, a bar chart, or a line chart. A chart is useful for showing the distribution or
trend of data, but not a single value within a range.
QUESTION NO: 4
What should be considered before changing the field type of a custom field?
A. The field is a required field that cannot be changed.
B. The field type can be changed for all custom field.
C. There is possible data loss when changing the field type.
Answer: C
Explanation:
Changing the field type of a custom field may result in data loss if the new field type is
incompatible with the existing data. For example, changing a text field to a number field may
cause the loss of alphanumeric values.
The field type can be changed for most custom fields, but not all. For example, changing a
master-detail field to a lookup field is not allowed. The field being a required field does not
affect the ability to change the field type.
QUESTION NO: 5
Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to
grow. GCC's needs include:
Communicating available products and services to its prospective customers Improving its
sales pipeline forecast and management quarterly revenue goals Offering support to
customers through its website, consider for implementation?
A. Service, Experience, and Marketing
B. Commerce, Service, and Marketing
C. Sales, Service, and Marketing
Answer: C
Explanation:
The Salesforce products that best suit GCC's needs are Sales Cloud, Service Cloud, and
Marketing Cloud. Sales Cloud helps GCC communicate its products and services to its
prospective customers, improve its sales pipeline forecast and management, and achieve its
quarterly revenue goals6. Service Cloud helps GCC offer support to customers through its
website, phone, email, chat, and social media channels7. Marketing Cloud helps GCC create
personalized customer journeys across email, mobile, social, web, and more
QUESTION NO: 6
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How should a Salesforce associate ensure a dashboard has the most current data?
A. By refreshing the browser
B. By clicking refresh
C. By opening the dashboard
Answer: B
Explanation:
To ensure a dashboard has the most current data, you need to click refresh on the
dashboard page. Refreshing the browser or opening the dashboard will not update the data
in the dashboard components3. You can also schedule a dashboard to refresh automatically
at regular intervals
QUESTION NO: 7
Which sharing type shares a single, common infrastructure and code base?
A. Metadata
B. Multitenant
C. Trust
Answer: B
Explanation:
Multitenant is the sharing type that shares a single, common infrastructure and code base.
Multitenant means that multiple customers (tenants) share the same hardware, software, and
infrastructure resources, but their data and configurations are isolated and secure. This
allows Salesforce to deliver high performance, scalability, and availability to its customers4
QUESTION NO: 8
Where can a Salesforce associate find information that provides a view of interactions with a
contact?
A. Activity Timeline
B. Details Tab
C. Contact History
Answer: A
Explanation:
The Activity Timeline in Salesforce provides a chronological view of all past and upcoming
interactions with a contact. This includes logged calls, emails, meetings, and tasks. It is a
central feature to track engagement and manage customer relationships effectively.
* B. Details Tab: Displays static information about the contact, such as name, email, and
address, but not interaction history.
* C. Contact History: Refers to changes made to a contact's field values over time, not
interaction logs.
References from Salesforce Documentation:
* Activity Timeline Overview
* Working with Contacts
QUESTION NO: 9
Get Cloudy Consulting gets 90°^b of its business from trade shows. Sales reps create many
lead records during these events, but they often forget to change the Lead Source field
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toTrade Show'.
What should help the sales reps when they create these lead records?
A. Make an assignment rule named Trade Show' to only assign leads to sales reps.
B. Format a validation rule requiring the Lead Source field to equal Trade Show'.
C. Change the default value of the Lead Source field from 'Web' to Trade Show'.
Answer: C
Explanation:
Changing the default value of the Lead Source field from 'Web' to 'Trade Show' is the best
way to help the sales reps when they create these lead records, as it will automatically
populate the field with the correct value, and save them time and effort.
QUESTION NO: 10
A Salesforce associate wants to learn more about an app to see if it would be a good fir for a
business need, but they are not a system administrator.
Where can they learn more about the app?
A. AppExchange
B. Trailhead
C. Global Search
Answer: B
Explanation:
The place where the associate can learn more about an app to see if it would be a good fit for
a business need is the AppExchange. The AppExchange is a marketplace where users can
find, install, and review apps, components, and solutions that are built on the Salesforce
platform and are available for various purposes and industries. The associate can browse the
AppExchange by category, rating, price, or keyword, and see the details, features,
screenshots, and reviews of each app. Trailhead is a learning platform where users can learn
new skills and earn badges and certifications, but it does not provide information about
specific apps. Global Search is a feature that allows users to find records and other items in
their Salesforce org, but it does not search for apps outside their org.
QUESTION NO: 11
A nonprofit organization wants to help ensure residents in their area receive health checkups.
The nonprofit also wants to ensure resident tracking history and all data are stored in a way
that complies with local privacy laws.
Which Salesforce cloud solution should help meet these needs?
A. Health Cloud
B. Service Cloud
C. Nonprofit Cloud
Answer: A
Explanation:
Health Cloud is the Salesforce cloud solution that should help meet the needs of a nonprofit
organization that wants to ensure residents receive health checkups and comply with local
privacy laws. Health Cloud is a cloud-based software solution that allows healthcare
providers to manage patient relationships, care coordination, and engagement
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QUESTION NO: 12
A Salesforce associate is creating new user accounts for a new project management team.
What will be the role of each new team member?
A. End User
B. Developer
C. Builder
Answer: A
Explanation:
The role of each new team member will be end user, which means they will use the
Salesforce application to perform their daily tasks, such as creating and updating records,
running reports, and collaborating with others.
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