Q: Companys operations and its strategic and tactical problems are only

employers area of concern. ?

A. True
B. False
C.
D.

Answer: Option A
Explanation:

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Q: ________ consists of the voice qualities and vocalizations that affect how
something is said rather than what is said.?
A. Physical characteristics
B. Touching behavior
C. Paralanguage
D. Proximity

Answer: Option C
Explanation:

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Q: ________ means that for a Company to survive, it must establish

markets not only in its own country but also in many foreign countries. Thus
employees must understand other cultures as well as their own country’s
ethnic diversity.?
A. Globalization
B. Competition
C. Privatization
D. Antagonism

Answer: Option A
Explanation:

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Q: Completeness is closely related to _______.?
A. Clarity
B. Consideration
C. Concreteness
D. Conciseness

Answer: Option A
Explanation:

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Q: Communication which is tactful and "reader-centered" demonstrates

________.?
A. conciseness
B. courtesy
C. cohesiveness
D. clarity

Answer: Option B
Explanation:

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Q: Visual aids are distractions in oral presentation.?

A. True
B. False
C.
D.

Answer: Option B
Explanation:

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Q: One of the basic purposes of a resume is to arise _______ of the

employer.?
A. the expectations
B. the interest
C. the questions
D. None of the given

Answer: Option B
Explanation:

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Q: A manager is meeting with the products department to discuss the

feedback received from customers at a product convention. Identify the flow
of communication.?
A. Upward
B. Downward
C. Horizontal
D. Diagonal

Answer: Option C
Explanation:

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Q: _______ represents the individual cultural variable.?

A. Manners
B. Economics
C. Education
D. Politics

Answer: Option A
Explanation:

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Q: Identify the statement as ‘True’ or ‘False’. An intercultural

communication model consists of national as well as individual cultural
variables.?
A. True
B. False
C.
D.

Answer: Option A
Explanation:

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Q: The way you ________ your message makes it clear whether your reader
will respond favorably or unfavorably to the message.?
A. begin
B. proofread
C. edit
D. conclude

Answer: Option A
Explanation:

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Q: When your message contains all the facts the reader or the listener
needs, it is:?
A. Complete
B. Considerate
C. Courteous
D. Clear

Answer: Option A
Explanation:

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Q: Which of the following is a Concise form of ‘under any other

circumstances than’? ?
A. Unless
B. About
C. Concerning
D. Because

Answer: Option A
Explanation:

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Q: The best way to make the reader respond positively is to show him
________. Using this technique, you can make even a negative message
acceptable for the reader.?
A. benefits
B. discounts
C. profits
D. gains

Answer: Option A
Explanation:

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Q: When a receiver receives a message, they must first ______ the

symbols. ?
A. Decode
B. Filter
C. Listen to
D. Understand

Answer: Option A
Explanation:

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Q: Select the correct option. The main advantage of ________ resume is;
without having to read through job descriptions, employers can see what
you can do for them.?
A. Functional
B. Combinational
C. Chronological
D. Social

Answer: Option A
Explanation:

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Q: Which of the following is an example of Trite Expression? ?

A. Break the ice
B. Absolutely free
C. Quite unique
D. As per our conversation

Answer: Option D
Explanation:

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Q: Which of the following is the most appropriate definition of ‘house

style’??
A. a companys preferred manner of presentation and layout of written
material
B. a company’s preferred manner of writing letters and memos

C. a company’s preferred manner of establishing trust with the

customers

D. a company’s preferred manner of maintaining good will with the staff

and the customers
Answer: Option D
Explanation:

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Q: If your message is specific, definite and vivid; you are applying which of
the following principle: ?
A. Conciseness
B. Concreteness
C. Completeness
D. Consideration

Answer: Option B
Explanation:

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Q: A common error in answering inquiries is failure to: ?

A. Accept the questions asked
B. Forward the questions asked
C. Answer the questions asked
D. None of the given

Answer: Option C
Explanation:

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Q: _______ is an example of a communication channel. ?
A. Context
B. Face-to-face conversation
C. Noise
D. Feedback

Answer: Option B
Explanation:

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Q: The ______ of sales letters has a choice of many different appeals.?

A. writer
B. receiver
C. sender
D. owner
Answer: Option B
Explanation:

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Q: The process of ________ has six components: sender/encoder, message,

medium, receiver/decoder, and feedbacks.?
A. Communication
B. Feedback
C. Message
D. Context

Answer: Option A
Explanation:

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Q: Write a claim letter as soon as possible after the problem has been
______.?
A. Identified
B. Explained
C. Written
D. Told

Answer: Option A
Explanation:

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Q: Which of the following is not a characteristic of completeness??

A. Provide all necessary information
B. Answer all questions asked
C. Give something extra when desirable
D. Using specific facts and figures

Answer: Option D
Explanation:
 View Answer

Q: Mark the following as True or False. Altruistic appeal is part of persuasive

requests.?
A. True
B. False
C.
D.

Answer: Option A
Explanation:

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Q: Mark the following statement as True or False. The people in Saudi

culture prefer paragraph headings and visual divisions.?
A. True
B. False
C.
D.

Answer: Option B
Explanation:

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Q: ________ is achieved in part through a balance between precise

language and familiar language?
A. Clarity
B. Correctness
C. Conciseness
D. Consideration

Answer: Option A
Explanation:
 View Answer

Q: To write a good resume, you need to show that you ________: ?

A. know how to get things done
B. are flexible and willing to try new things
C. possess strong communication skills
D. All of the given

Answer: Option D
Explanation:

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Q: Pre-employment tests attempt to provide _______, and quantitative

information about a candidate’s skills, attitudes, and habits.?
A. objective
B. subjective
C. biased
D. All of the given

Answer: Option D
Explanation:

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Q: Communication is an important part of our _______ today. ?
A. Universe
B. Earth
C. World
D. Community

Answer: Option C
Explanation:

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Q: Which of the following expressions would be acceptable in technical and
business writing? ?
A. A large number of money
B. A large number of dissatisfaction
C. A large amount of employees
D. A large amount of waste material

Answer: Option D
Explanation:

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Q: Which of the following is not a characteristic of a good resume??

A. Showing that you think in terms of result
B. Expressing your ability to get things done
C. Demonstrating your personal standards of excellence
D. Listing your hobbies in detail

Answer: Option A
Explanation:

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Q: When your message contains all the facts the reader or the listener
needs, it is: ?
A. Complete
B. Considerate
C. Courteous
D. Clear

Answer: Option A
Explanation:

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Q: An example of external communication is:?

A. A telephone call from area manager to branch manager
B. A meeting of employees in the purchasing department
C. A letter from supplier
D. A conversation between a manager and assistant

Answer: Option C
Explanation:

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Q: ________ begins with something that will interest the reader.?

A. Persuasive request letter
B. General request letter
C. Order letter
D. Appreciation letter

Answer: Option A
Explanation:

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Q: Which of these business details would not normally feature as part of a

letter head??
A. Website address
B. Company registration number
C. Date the business was established
D. Email Address

Answer: Option C
Explanation:

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Q: Choose the correct option. The heading, subject and date, and message
are the main parts of _______.?
A. memo
B. collection letter
C. report
D. circular letter

Answer: Option C
Explanation:

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Q: All of the following are barriers to effective communication except:?

A. One-way communication
B. Feedback
C. Mixed signal from sender
D. Different interpretation of words

Answer: Option B
Explanation:

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Q: When the seller is at fault’ refer to one _______ of adjustment

letter.?
A. type
B. group
C. class
D. set

Answer: Option B
Explanation:

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Q: Ethical communication is characterized by ________.?
A. biases
B. exaggeration
C. rights violation
D. honesty

Answer: Option D
Explanation:
 View Answer

Q: _______ is an informal channel of business communication. It stretches

throughout the organization in all directions irrespective of the authority
levels?
A. External communication
B. Diagonal communication
C. Internal communication
D. Grapevine

Answer: Option D
Explanation:

View Answer

Q: A ________ resume emphasizes a list of skills and accomplishments,

identifying employers and academic experience in subordinate sections. ?
A. Chronological
B. Functional
C. Hybrid
D. None of the given

Answer: Option B
Explanation:

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Q: ________ is commonly known as multiculturalism. It is the acceptance of

varied cultures in schools, neighborhoods, or cities.?
A. Culture
B. Ethnic diversity
C. Globalization
D. Socialism

Answer: Option B
Explanation:
 View Answer

Q: It requires no punctuation even after the salutation and the

complimentary close. This is _______ style of punctuation.?
A. Standard
B. Close
C. Open
D. General

Answer: Option C
Explanation:

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Q: "Establish some goals" means ________.?

A. to know about long & short term goals
B. picture yourself as a successful person
C. decide what you want to choose
D. Both a & b

Answer: Option D
Explanation:

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Q: ________ refers to the behavioral characteristic typical of a group.?

A. Ethnocentrism
B. Culture
C. Civilization
D. All of the given

Answer: Option B
Explanation:

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Q: Which of the following are examples of written communication??
A. Letters and voicemail
B. Reports and email
C. Circulars and voicemail
D. Presentations and email

Answer: Option B
Explanation:

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Q: Language is the most important tool of verbal communication and it is

the area where cultural differences play its role.?
A. True
B. False
C.
D.

Answer: Option B
Explanation:

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Q: The closing paragraph of the business messages should be ________ and

correct.?
A. curt
B. concise
C. informal
D. vague

Answer: Option B
Explanation:

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Q: Choose the correct option. At stage _______, too, stress on future sales,
rather than on payment.?
A. 2
B. 1
C. 3
D. 4

Answer: Option
Explanation:

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Q: In ________, decision time is held back as group consensus moves

toward a decision. : ?
A. America
B. Japan
C. China
D. Pakistan

Answer: Option B
Explanation:

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Q: The most important part in a business letter is the opening; the second
most important part is ________.?
A. body
B. closing
C. copy notation
D. attention line

Answer: Option B
Explanation:

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Q: One purpose of collection letters is ______. ?

A. To get the money
B. To build concern
C. To keep people happy
D. To remain happy

Answer: Option B
Explanation:

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Q: While writing a job application letter,the applicant should request an

interview at ______ convenience.?
A. the employers
B. his
C. employees
D. his familys

Answer: Option B
Explanation:

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Q: Mark the following statement as True or False. Thank you is the example
of completeness.?
A. True
B. False
C.
D.

Answer: Option A
Explanation:

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Q: Mark the following statement as True or False. The deductive approach

starts with the main idea.?
A. True
B. False
C.
D.

Answer: Option A
Explanation:

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Q: Narrative _______ are recorded in reported speech and instead of giving

direct speech we use indirect speech.?
A. minutes
B. reports
C. letters
D. memos

Answer: Option A
Explanation:

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Q: Which of the following messages aim to influence audiences who are

inclined to resist, so they depend heavily on strategic planning??
A. Considerate messages
B. Courteous messages
C. Informative messages
D. Persuasive messages

Answer: Option D
Explanation:

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Q: Which of the following is done differently on a Functional Résumé vs.

a Chronological Résumé??
A. Name and address section
B. Skills section
C. Education section
D. Objective statement

Answer: Option D
Explanation:

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Q: The buffer statement "we both know how hard it is to make a profit in
this industry" shows: ?
A. Appreciation
B. Good news
C. Agreement
D. Compliment

Answer: Option C
Explanation:

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Q: It is best to use a written channel when: ?

A. You need a permanent written record
B. You need immediate feedback
C. Your message is short and simple
D. None of the given

Answer: Option A
Explanation:

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Q: Fill in the blanks with suitable words. The ________ theory is helpful
because it introduces the ideas of senders and receivers and of possible
interference.?
A. social environment
B. electronic
C. rhetorical
D. All of the given.
Answer: Option B
Explanation:

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Q: ________ is an expression of courtesy to put your reader in a friendly

frame of mind.?
A. Salutation
B. Complimentary close
C. Copy Notation
D. None of the given

Answer: Option A
Explanation:

View Answer

Q: Keeping in mind the punctuation styles, fill in the following blank:

________ punctuation requires no punctuation even after salutation and
complimentary close.?
A. Close
B. Open
C. Standard
D. All of the given

Answer: Option B
Explanation:

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Q: During the selection stage, the best approach is ________.?

A. to decide the pay structure
B. to show your interest for the job
C. exhibit skills
D. None of the given
Answer: Option B
Explanation:

View Answer

Q: Which one of the following represents Physical Barriers of

Communication??
A. Conflicting nonverbal messages
B. Background noise
C. Unhappy emotions
D. Peoples state of mind

Answer: Option B
Explanation:

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Q: The individualized, perhaps emotionally charged meaning assigned to

words is called the ________ meaning.?
A. denotative
B. semantic
C. connotative
D. phatic

Answer: Option B
Explanation:

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Q: In organizations, the flow of communication sometimes slows down

because there are too many ________.?
A. hierarchical levels
B. channels
C. departments
D. managers
Answer: Option A
Explanation:

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Q: A manager would give a message about a social event to her employees

using a:?
A. Report
B. Fax
C. Notice
D. Agenda

Answer: Option C
Explanation:

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Q: _______ messages include rejections, negative evaluations, and
announcement of policy changes that dont benefit the reader.?
A. Good-news
B. Announcement
C. Bad news
D. Buffer

Answer: Option C
Explanation:

View Answer

Q: _______ theory of communication lays emphasis on accuracy and deals

with technical problems during the transmission of a message from a sender
to a receiver.?
A. Social environment
B. Electronic
C. Rhetorical
D. Cognitive dissonance

Answer: Option B
Explanation:
 View Answer

Q: In a _______letter, you need no special attention-getter because you

have been invited to apply.?
A. traditional
B. cover
C. solicited
D. unsolicited

Answer: Option B
Explanation:

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Q: The process of International Communication demands to work with many

_________.?
A. People from foreign countries
B. Local population
C. Single culture people
D. Natives

Answer: Option A
Explanation:

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Q: Which one of these words is not a synonym for "promotion"??

A. Demotion
B. Raise
C. Elevation
D. Boost

Answer: Option A
Explanation:

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Q: Mark the following statement as True or False. In order to make your
message memorable one should avoid using words that evoke a physical and
sensory impression.?
A. True
B. False
C.
D.

Answer: Option B
Explanation:

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Q: By choosing to speak from the floor instead of the dais, a speaker can
show the audience a sense of:?
A. Closeness
B. Informality
C. Respect
D. Equality

Answer: Option B
Explanation:

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Q: A(n) _______ is included to remind the reader to check for the additional
pages of information.?
A. attention line
B. postscript
C. enclosure
D. copy notation

Answer: Option C
Explanation:

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Q: To communicate easily and effectively with our readers, we should apply
the following _________ principles:?
A. Six C
B. Seven C
C. Nice C
D. Four C

Answer: Option B
Explanation:

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Q: Which of the following is NOT correct about nonverbal communication? ?

A. All managers view punctuality as being important.
B. Distance between communicators may vary with individuals from different
cultures.
C. The importance of an employee may be communicated by his or her
proximity to the manager.
D. The size of an office communicates a nonverbal message.

Answer: Option C
Explanation:

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Q: To communicate inter-culturally you should recognize ________.?
A. the difference between yourself and the culturally different
B. how different you are from others
C. the characteristics of a variety of cultures
D. meaning in the unspoken word

Answer: Option C
Explanation:

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Q: "It discourages the secondary conversations, helps a participant to focus
on a topic but prevents participants from sharing valuable information." The
above trait is exhibited by:?
A. Groupware
B. Fax
C. Teleconferencing
D. CD-ROM database

Answer: Option C
Explanation:

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Q: Which of the following is NOT the strategy for a good online writing
style??
A. Use the active voice.
B. Avoid slang.
C. Use emotional response.
D. Remove ambiguous and unnecessary words.

Answer: Option C
Explanation:

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Q: In general, human beings are:?

A. good communicators
B. poor communicators
C. indifferent communicators
D. perfect communicators

Answer: Option A
Explanation:

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Q: The aim of cross-cultural communication training is to: ?

A. create strong cultural ties
B. give social status
C. develop etiquettes
D. Improve brhaviour

Answer: Option A
Explanation:

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Q: There are ______ kinds of Sales letters.?

A. Three
B. Four
C. Two
D. Five

Answer: Option A
Explanation:

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Q: A typical recruiter devotes _____ seconds to each resume before tossing

it into either the “maybe― or the “reject― pile.?
A. 35
B. 45
C. 55
D. 60

Answer: Option A
Explanation:

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Q: Hearing and listening are the same thing.?

A. True
B. False
C.
D.

Answer: Option B
Explanation:

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Q: Advertising directed at children is restricted in:?

A. United States
B. Canada
C. Scandinavia
D. All of the given

Answer: Option D
Explanation:

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Q: Artifacts are objects used to convey _________ messages.?

A. Verbal
B. Non-verbal
C. Written
D. Oral and written

Answer: Option B
Explanation:

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Q: Mark the following statements as True or False. Obnoxious is the example
of courtesy.?
A. True
B. False
C.
D.

Answer: Option B
Explanation:
 View Answer

Q: Identify the most related statement to the term enclosed in the inverted
commas. "While initiating a sales offer you need to" ?
A. Have a strong advertising strategy
B. Have a clear set of objectives
C. Propose extra benefits with the commodity
D. None of the given

Answer: Option C
Explanation:

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Q: Writing successful sales letters is _______.?

A. difficult
B. easy
C. interesting
D. boring

Answer: Option C
Explanation:

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Q: ________ tests also make assessment of dependability, commitment,

honesty, and motivation of job candidate. ?
A. Psychological
B. Drugs
C. Blood
D. Physiological

Answer: Option A
Explanation:

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Q: An effective ________ should leave a sense of closure and goodwill with
the receiver and make him act as desired.?
A. closing
B. conclusion
C. opening
D. termination

Answer: Option A
Explanation:

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Q: Identify the statement as ‘True’ or ‘False’. The rules of gift

giving vary from country to country. ?
A. True
B. False
C.
D.

Answer: Option A
Explanation:

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Q: Choose the best option from the following. Te time alloted by a recruiter
to read a resume is usually ________. ?
A. 45 seconds
B. 30 seconds
C. 60 seconds
D. Of any length

Answer: Option A
Explanation:

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Q: A receiver’s attitude towards a message can determine whether it is:?
A. Accepted
B. Rejected
C. Accepted or rejected
D. Omitted

Answer: Option C
Explanation:

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Q: Mark the following statement true or false. The Rhetorical theory

introduces the ideas of senders and receivers and possible interference.?
A. True
B. False
C.
D.

Answer: Option A
Explanation:

View Answer

Q: Business messages should be closed on a positive and courteous thought.

Which of the following statements satisfy this guideline??
A. Im sorry we cant be more encouraging at this time.
B. We apologize for the inconvience of rejection at this time.
C. We wish you success in your search for a position.
D. All of the given

Answer: Option D
Explanation:

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Q: Choose the most appropriate option from the following: Children shake
your hand in _______, hug you in _______, and often stay in the
background in _______ respectively.?
A. Pakistan, Germany, Italy
B. Germany, Italy, Pakistan
C. Italy, Pakistan, Germany
D. Saudi Arabia, Germany, Pakistan

Answer: Option B
Explanation:

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Q: Which of the following situations is best suited for an oral medium of

communication??
A. Your message is unemotional
B. When you need a permanent record
C. When your message needs immediate feedback
D. Your audience is large and widely spread

Answer: Option D
Explanation:

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Q: The closing paragraph of the business messages should be _______ and

correct.?
A. curt
B. concise
C. informal
D. vague

Answer: Option B
Explanation:

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Q: End positively and friendly, starting clearly the desired action and offering
any further help is ________.?
A. Basic Organizational Plan
B. Agreement
C. Deductive Approach
D. Inductive Approach

Answer: Option C
Explanation:

View Answer

Q: Select the correct option. In _______ organizations recruiting process is

handled/conducted by human resource or personnel department.?
A. Big
B. Small
C. Undersized
D. Tiny

Answer: Option C
Explanation:

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Q: A perfect resume responds to the reader’s needs and _______.?

A. references
B. conferences
C. interferences
D. preferences

Answer: Option C
Explanation:

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Q: Ethnocentrism means: ?
A. judging other group or countries by the cultural standards of your group.
B. preferring ideas from other cultures over your own cultures.
C.
D.

Answer: Option A
Explanation:

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Q: Producing the desired ________ is one of the crucial variables of

rhetorical theory of communication. ?
A. context
B. message
C. situation
D. response

Answer: Option D
Explanation:

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Q: Choose the correct option: A statement that is meant to bring the reader
to a positive frame of mind is called ________.?
A. compliment
B. buffer
C. attention getter
D. appraisal

Answer: Option B
Explanation:

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Q: For an effective communication with a company, you need to have

knowledge about:?
A. Company’s policies
B. Company’s procedure
C. Product’s details
D. All of the given

Answer: Option D
Explanation:

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Q: ________ culture is time-precise and its law specifies definite opening
and closing hours for business.?
A. American
B. German
C. Latin American
D. Buddhist

Answer: Option B
Explanation:

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Q: The beginning of your letter should be considerate, courteous concise,

clear and specific. Which of the following opening statement follows the
above instructions??
A. Thank you for your order.
B. Thank you for you order for 200 writing pads.
C. Thank you for you order of writing pads.
D. Thank you.

Answer: Option B
Explanation:

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Q: Choose the correct option to fill in the blank. Effective business

communication is not ________.?
A. Audience-focused
B. Purpose-driven
C. Writer-focused
D. Concise

Answer: Option B
Explanation:

View Answer