User Behavior & Preferences
1. How often do you use quick commerce services?
● Daily
● Weekly
● Monthly
● Rarely
● Never
2. Which quick commerce platform do you use most frequently?
● Blinkit
● Zepto
● Swiggy Instamart
● Dunzo Daily
● BigBasket Now
● Flipkart Quick
● Amazon Fresh
● JioMart Express
● FreshToHome
● Others (Specify)
3. What is your primary reason for using quick commerce services?
● Convenience
● Faster delivery
● Discounts and offers
● Product variety
● Emergency purchases
4. How often do you switch between platforms?
● Always
● Frequently
● Sometimes
● Rarely
● Never
5. How much do you spend on quick commerce services per month?
● Less than ₹500
● ₹500–₹1000
● ₹1000–₹2000
● More than ₹2000
Service Experience & Satisfaction
6. How satisfied are you with the variety of products available?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
7. How often do you find the products you need in stock?
● Always
● Most of the time
● Sometimes
● Rarely
● Never
8. How satisfied are you with the variety of brands available?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
9. How satisfied are you with the delivery speed?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
10. Have you experienced delays in delivery?
● Yes, frequently
● Yes, occasionally
● Yes, rarely
● No
Product Quality & Returns
11. How satisfied are you with the condition of products upon delivery?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
12. How often do you receive expired or damaged products?
● Never
● Rarely
● Occasionally
● Frequently
13. How satisfied are you with the packaging quality?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
14. How satisfied are you with the return and refund process?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
15. How often do you find discounts and promotions?
● Always
● Most of the time
● Sometimes
● Rarely
● Never
Customer Support & Trust
16. How satisfied are you with customer support resolution?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
17. How satisfied are you with the accuracy of your orders? (correct items and quantities)
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
18. How often do you use the order tracking feature?
● Always
● Most of the time
● Sometimes
● Rarely
● Never
19. How accurate is the order tracking information?
● Very accurate
● Accurate
● Neutral
● Inaccurate
● Very inaccurate
20. How satisfied are you with the refund/replacement process?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
Comparison & Market Trends
21. How does quick commerce compare to traditional retail shopping for you?
● Much better
● Better
● Similar
● Worse
● Much worse
22. How does this platform compare to others you have used?
● Much better
● Better
● Similar
● Worse
● Much worse
23. What factors would make you switch to a competitor?
● Price
● Delivery speed
● Product quality
● Customer service
● Other (Specify)
24. How much do you trust this platform to deliver high-quality products consistently?
● Completely trust
● Mostly trust
● Neutral
● Mostly distrust
● Completely distrust
25. How satisfied are you with the platform's transparency regarding product sourcing and
quality?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
Loyalty & Engagement
26. Are you a member of any loyalty programs offered by the platform?
● Yes
● No
27. If yes, how satisfied are you with the benefits of the loyalty program?
● Very satisfied
● Satisfied
● Neutral
● Dissatisfied
● Very dissatisfied
28. How often do you take advantage of loyalty rewards or discounts?
● Always
● Frequently
● Sometimes
● Rarely
● Never
29. Have you recommended this quick commerce service to others?
● Yes
● No
● Planning to
30. What is the likelihood of you continuing to use this platform in the next 6 months?
● Very likely
● Likely
● Neutral
● Unlikely
● Very unlikely
