Deck Mate Service Manual
Deck Mate Service Manual
Material in Bally Technologies’ Deck Mate® Shuffler Service Manual may include technical inaccuracies, typographical
and/or other inadvertent errors. Changes may be made to or incorporated into this material periodically; however,
pending such changes, information contained in this catalog may be inaccurate or out of date.
Bally Technologies may make improvements and/or changes in the manual’s materials or the product and services
described herein at any time without notice.
The information contained herein is provided “AS IS” without any warranty of any kind. In no event shall Bally Technologies
be liable for any damages whatsoever arising out of or connected with use of this manual or the use or reliance upon any
material contained in or accessed from this manual.
Additionally, please note that all products may not be approved for use in all areas. Please check with your local account
representative for specific information about which products are approved for your individual jurisdiction.
Bally Technologies
6650 El Camino Road
Las Vegas, Nevada 89118
The DECK MATE® single and double-deck shuffler has ventilation slots in order to
allow air to circulate through the shuffler to prevent overheating. Be certain that
these ventilation slots are always kept open and free of any debris or blockage.
You should be certain that the shuffler is connected to a grounded outlet when
in use.
The shuffler which you received is equipped with a power cord which is
appropriate for use in the U.S. In the event you are plugging the shuffler into a
power outlet in other countries, please check the requirements of the country in
which you are located to ensure that the power cord meets the country’s
requirements. At a minimum the power cords that you use with the shufflers
must meet the following requirements: .5 amps, 100-240 volts.
When working on the shuffler you should use a anti-static device such as a wrist
strap which is properly grounded. The shufflers come equipped with a battery.
You should be careful that the battery is properly installed and if replaced,
replaced with a battery of at least equal or equivalent type. Failure to follow these
instructions may cause the battery to explode. When disposing of the batteries,
do so in accordance with the battery manufacturer’s instructions.
In order to help ensure the proper operation of the shuffler, you should avoid
any liquid spills or the introduction of any other foreign objects into the shuffler.
Such an introduction could cause fire, electrical shocks or other significant
malfunctions.
When operating the shuffler, be sure all covers are properly in place and only
operate the shuffler in accordance with the operating instructions. You should
not make any adjustments to the controls on the shuffler except in accordance
with the procedures set forth in this manual. When turning the shuffler on and
off, please do so in a deliberate manner and try to avoid doing so in rapid
succession.
Weight: 17 lb (7.7kg)
Principle of Operation
The DECK MATE® single and double-deck card shuffler shuffles one or two decks
of 52 cards. Two sets of cards are required (usually different color decks) for
game play. While one is in play, the other is being shuffled.
Up to four cards can be added or subtracted from the total number of cards, i.e.,
52 +/- 4 cards or 104 +/- 4 cards.
The cards are counted as they are shuffled in. The shuffle is aborted if the number
of cards counted is different than the number of cards selected.
When all the cards are inserted, the platform raises the shuffled deck to be used
by the dealer.
The DECK MATE® shuffler is used on card games requiring one or two decks of
cards dealt by hand.
Application examples:
Motors
Plug the power cord into a 110V/60Hz or 220V/50Hz outlet. Turn the power
switch at the shuffler to the ON position. The DECK MATE® shuffler will perform
system initialization. If there are cards left in the machine it will expose them and
present instructions regarding card removal.
Based on the number of decks and the number of cards selected, the VFD
(Vacuum Fluorescent Display) message panel will show one of these messages:
The dealer will load the cards into the feeder compartment. After the cards are
loaded, the shuffle begins automatically. The message panel will display:
Shuffling . . . .
Single Deck (52 cards)
Shuffle Complete
Load Cards or Push Green
When the second deck is placed into the feeder the door automatically opens and
raises the shuffled deck to be dealt. To close the game or to change both decks
at the same time, press the GREEN button to unload the last shuffled cards.
For the poker room model, the GREEN button must be pressed to activate the
door opening to gain access to the feeder area.
When the GREEN button is pressed, the door opens and the message panel will
display:
Load Cards. Poker
(52 Cards)
When the cards are loaded, the door will close and the message panel will display:
Shuffling . . . .
Poker (52 cards)
Shuffle Complete
Push Green button
Press the GREEN button to open the door. Load the un-shuffled deck then remove
the shuffled deck, in that order. When the shuffled deck is removed from the
platform, the shuffler door will immediately close.
The DECK MATE® shuffler has built in automatic jam recovery features to deal
with certain types of card jams.
If manual interaction is required, remove the cards from the feeder side only.
Follow the instructions on the message panel to remove cards from the shuffled
side.
To enter the Setup menu, hold down the RED button and turn power on. Hold the
button down until the message panel displays “Setup Menu”. Release the RED
button.
Note: To move through the menu items, press the GREEN button. To change
the menu item or to execute commands, press the RED button.
This menu option allows the operator to select the number of decks to be played
and the game operating mode for the shuffler. Options are: Single Deck, Double
Deck and Poker. Press the RED button to toggle through the selections. Press the
GREEN button to save the selection.
Select Game. Red Btn
Single Deck
The number of cards option allows the operator to select a specific number of
cards to be played in a deck. As many as four cards can be added or subtracted
from the total number of cards, i.e., 52 +/- 4 cards or 104 +/- 4 cards.
To change the number of cards, press the RED button until the desired number
is displayed. Press the GREEN button to advance to the next menu item.
Select # Cards. Red Btn
Single Deck (52 Cards)
Total Cycles
This menu item allows you to view the total number of shuffle cycles made on
the shuffler since it was last reset. The cycle count cannot be changed here.
Total Cycles
xxxxxx
This menu displays the Time and allows a new time to be entered. The time is
displayed in a 24-hour format, also known as ‘Military Time’.
Press the RED button to move the cursor to the left, one character at a time.
Return the cursor to the far right, after the changes have been made and press
the GREEN button.
The seconds entry must reflect a number from ‘00’ to ’59’ or the new time entry
will not be saved.
The next message displays the Date and allows a new date to be entered. The
date display format is MM:DD:YY.
Press the RED button to move the cursor to the left, one character at a time.
Press the GREEN button to change the character.
Set Date:
Set Date: MM:DD:YY_
Return the cursor to the far right, after the changes have been made and press
the GREEN button.
The cursor must be returned to the far right or the new date entry will not be
saved.
Password Entry
All options following the Password entry display require entry of a password. If
the correct password is not entered, changes made will not be saved.
To enter the password, press the RED button to advance the cursor to the desired
character and press the GREEN button to change the value of the characters.
After entering the correct password, return the cursor to the far right and press
the GREEN button. Failing to return the cursor will not allow the password to be
accepted.
Automatic Setup
Use this menu item to automatically calibrate the platform and gripper settings
for the specific card type and size to be shuffled.
To start, press the RED button. You will be prompted to load the correct number
of cards, as previously selected. Place the cards in the feeder compartment.
When these alternating messages appear, the Setup is complete. Press the GREEN
button to raise the platform in order to obtain the cards and to move to the next
menu option.
Seed RNG
This menu allows you to manually re-seed the random number generator. Push
the RED button to access the function, then press the GREEN button four times.
This setting adjusts the delay time in milliseconds (msec) between the time the
platform is lowered and the gap is created to when the next card is inserted.
The delay should be set to the highest setting without causing delay to the game.
The delay can be set from 0 to 500 msec, in 100 msec increments.
This menu item shows you the total number of cycles on the shuffler since the
previous reset and allows you to reset the cycle count to 0. Press the RED button
to reset. Press the GREEN button to advance to the next menu item.
Reset Cycles
005924
Press the GREEN button to advance to the Reset History Log display.
Press the RED button to reset all data stored in the history log to date.
IMPORTANT: Resetting this log will permanently erase all stored data.
Press the GREEN button to advance to the Serial Number menu item. The message
panel will display the serial number currently entered in the shuffler’s memory.
Serial Number:
100705
To change the number, press the RED button to advance the cursor and press the
GREEN button to change the digits.
Return the cursor to the far right after all changes have been made. Press the
GREEN button to save the entry.
The cursor must be returned to the far right or you will not be able to save the
new number entry.
IMPORTANT: The serial number should only be changed to match the serial
number stamped inside of the platform compartment.
To exit the Setup menu, turn off the power to the shuffler.
Service Menu
To enter the Service Mode, turn the power switch on while pressing the GREEN
button down until the message panel displays:
Service Menu
Press the GREEN button to step through each Service Menu item.
Software Version
Cleaning Mode
Pressing the RED button in Cleaning Mode activates the pick-off and speed-up
motors at a low speed with increased torque to allow for hand cleaning of the
rollers. Pressing the RED button will cycle from FWD to STOP to REV to STOP.
Press the GREEN button to advance to the next menu item.
Cleaning Mode
Sensors
This mode identifies the on/off state of the switch and sensor inputs.
Sensors:
000 011 010
Download to PC
This menu item allows retrieval of machine history, if the operator is equipped
with the proper cable, adapter, PC and software, by connecting to the COM port
of the PC.
Download To PC
Press the RED button to move the platform to two different locations from the
zero (0) home position, typically 1043 and 1343. Monitor the encoder readout to
verify proper operation.
Platform Up/Middle/Dn
Encoder = 0
Press the RED button repeatedly to test the grippers’ in and out movement.
Gripper In/Out
Press the RED button to control the speed-up motor: Forward – Stop – Reverse.
Speed Up:
FWD – STOP - REV
Press the RED button to control the pick-off motor: Forward – Stop – Reverse.
Pick Off:
FWD - STOP - REV
To exit the Service menu, turn off the power to the shuffler.
Environmental factors such as food at the table, presence of hand lotion, humidity, paper
or plastic cards, card quality, frequency of card changes or table layout fabric may
require maintenance to be performed more or less often.
Platform Maintenance
If the platform and the grippers are not level with one another the result could
be that the grippers will not hold the cards up and the falling cards could cause
crashing, flipped cards or cards “wedged” against the inside of the platform
compartment.
1. Power up the shuffler while pressing the GREEN button to enter the Service
Mode.
2. Press the GREEN button to page through to the Sensors display.
3. Disconnect Molex pin #24 which frees up the platform motor, allowing the
platform to move.
4. From the left, observe the 4th binary code.
5. Holding the platform belt, raise and lower the platform in a rapid up-and-down
motion.
6. If the ‘0’ changes to a ‘1’ at any time during platform movement, the harness
has an unseen break in the conductive wire causing intermittent breaks in the
electric current. The harness should be replaced.
LowerBrake Roller
Shuffler will not power up. Bad 24v fuse Replace the fuse.
Bad power source. Check power source, power
cord and connections.
Faulty power supply. Replace power supply.
Stuck in autosetup (Platform Platform Home Switch is set Adjust Platform Home Switch.
reads from 0 to 335 then too low.
returns to 0).
Platform raises and lowers Faulty encoder. Replace encoder.
but encoder reading does not
change.
Faulty encoder harness/PC Replace faulty encoder
board. harness/PC board.
Flexible coupler is broken or Replace broken coupler.
loose.
Aborts shuffle (w/ cards left #4 wire harness (PCPS) has an Replace #4 harness.
in the feeder). internal break (intermittent).
Cards flipping over in the Card Separator is too loose. Adjust the separator
platform. assembly.
Gripper belt is too loose. Adjust (Tighten) the gripper
belt.
Delay After Platform Drop is Increase Delay time.
too fast – cards crashing.
“Missing Cards” error Card separator is too loose. Adjust the separator
message. assembly.
CI/CO sensor is dirty or Clean or replace sensor
faulty
Gripper drops cards. Gripper pads are dirty, worn Clean or replace gripper
or not free-moving. pads.
Platform is not level. Level the platform to the
grippers.
Gripper belt is too loose. Adjust (Tighten) the gripper
belt.
At power up, grippers cycle Faulty Gripper Home Switch Replace switch.
continuously. (GHS).
Feeds 2 cards only; message Faulty Gripper Card Present Replace sensor.
reads “Shuffling…..” sensor (GCPS).
Pickoff motor stalls. Card separator is too loose. Adjust the separator
assembly.
Main belt is too tight. Adjust the belt.