LECTURE PLAN
AC 14 - LP / 0
1. Academic Year : 2025-2026
2. Name of faculty : M. SIVAKUMAR
3. Department : ECE
4. Programme : B.E
5. Class and semester : IV ECE & VII
6. Course code and title : GE3752 & TOTAL QUALITY MANAGEMENT
7. Regulations : 2021
8. Core / Elective : Elective
9. Contact hours :6
10. Type of course : Theory
11. Number of credits :3
12. Course pre-requisites : Nil
13. Course Objective:
1. Teach the need for quality, its evolution, basic concepts, contribution of quality
gurus, TQM framework, Barriers and Benefits of TQM.
2. Explain the TQM Principles for application.
3. Define the basics of Six Sigma and apply Traditional tools, New tools,
Benchmarking and FMEA.
4. Describe Taguchi's Quality Loss Function, Performance Measures and apply
Techniques like QFD, TPM, COQ and BPR.
5. Illustrate and apply QMS and EMS in any organization
14. Course Outcomes:
CO1 Ability to apply TQM concepts in a selected enterprise.
CO2 Ability to apply TQM principles in a selected enterprise.
CO3 Ability to understand Six Sigma and apply Traditional tools, New tools,
Benchmarking and FMEA.
CO4 Ability to understand Taguchi's Quality Loss Function, Performance Measures
and apply QFD, TPM, COQ and BPR.
CO5 Ability to apply QMS and EMS in any organization.
15. Course Syllabus:
L T P C
GE3752 TOTAL QUALITY MANAGEMENT
3 0 0 3
Course Objectives:
1. Teach the need for quality, its evolution, basic concepts, contribution of quality gurus,
TQM framework, Barriers and Benefits of TQM.
2. Explain the TQM Principles for application.
3. Define the basics of Six Sigma and apply Traditional tools, New tools, Benchmarking
and FMEA.
4. Describe Taguchi's Quality Loss Function, Performance Measures and apply
Techniques like QFD, TPM, COQ and BPR.
5. Illustrate and apply QMS and EMS in any organization
Course Outcomes:
Upon the completion of this course, the student will be able to:
CO1 Ability to apply TQM concepts in a selected enterprise.
CO2 Ability to apply TQM principles in a selected enterprise.
CO3 Ability to understand Six Sigma and apply Traditional tools, New tools, Benchmarking
and FMEA.
CO4 Ability to understand Taguchi's Quality Loss Function, Performance Measures and
apply QFD, TPM, COQ and BPR.
CO5 Ability to apply QMS and EMS in any organization.
Prerequisites:
1. Nil
Unit I INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of product
and service quality –Definition of TQM-- Basic concepts of TQM - Gurus of TQM (Brief
introduction)-- TQM Framework- Barriers to TQM –Benefits of TQM.
Unit II TQM PRINCIPLES 9
Leadership - Deming Philosophy, Quality Council, Quality statements and Strategic planning-
Customer Satisfaction –Customer Perception of Quality, Feedback, Customer complaints, Service
Quality, Kano Model and Customer retention – Employee involvement – Motivation,
Empowerment, Team and Teamwork, Recognition & Reward and Performance Appraisal--
Continuous process improvement –Juran Trilogy, PDSA cycle, 5S and Kaizen - Supplier
partnership – Partnering, Supplier selection, Supplier Rating and Relationship development
Unit III TQM TOOLS & TECHNIQUES I 9
The seven traditional tools of quality - New management tools - Six-sigma Process Capability-
Bench marking - Reasons to benchmark, Benchmarking process, What to Bench Mark,
Understanding Current Performance, Planning, Studying Others, Learning from the data, Using the
findings, Pitfalls and Criticisms of Benchmarking - FMEA - Intent , Documentation, Stages: Design
FMEA and Process FMEA.
Unit IV TQM TOOLS & TECHNIQUES II 9
Quality circles – Quality Function Deployment (QFD) - Taguchi quality loss function – TPM –
Concepts, improvement needs – Performance measures- Cost of Quality - BPR.
Unit V QUALITY MANAGEMENT SYSTEM 9
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific Standards
- AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements-Implementation-Documentation-
Internal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO
14000 Series Standards—Concepts of ISO 14001—Requirements of ISO 14001-Benefits of EMS.
Total 45 Periods
TEXT BOOKS
1. Dale H.Besterfiled, Carol B.Michna,Glen H. Bester field, Mary B.Sacre, Hemant
Urdhwareshe and Rashmi Urdhwareshe, “Total Quality Management”, Pearson
Education Asia, Revised Third Edition, Indian Reprint, Sixth Impression,2013.
REFERENCES
1. Joel.E. Ross, “Total Quality Management – Text and Cases”,Routledge.,2017.
2. Kiran.D.R, “Total Quality Management: Key concepts and case studies, Butterworth –
Heinemann Ltd, 2016.
3. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third
Edition,2003.
CO’s- PO’s & PSO’s MAPPING
COs PO’s PSO’s
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4
1. - 3 - - - - - - - - - 3 2 - 3 -
2. - - - - - 3 - - - - - 3 - 2 - -
3. - - - - 3 - - - 3 - - - - 2 3 -
4. - 2 - - 3 2 3 2 - - - 3 - 2 - -
5. - 3 - - 3 3 2 - - - - - - - -
Avg. - 2.5 3 - 3 2.6 3 2 3 - - 3 2.5 2 3 -
1 - low, 2 - medium, 3 - high, ‘-' - no correlation
16. Lecture plan:
Web and
S. No of Cum Text
Name of the topic CO’s RBT Online
No Hours Hours books
Reference
Unit-I INTRODUCTION
1 Introduction - Need for quality 1 1 CO1 K1 T1 1
2 Evolution of quality - Definition of quality 1 2 CO1 K1 T1 1
3 Dimensions of product quality 1 3 CO1 K2 T1 1
4 Dimensions of service quality 1 4 CO1 K1 T1 1
Definition of TQM-- Basic concepts of CO1 1
5 1 5 K1 T1
TQM
6 Gurus of TQM (Brief introduction) 1 6 CO1 K1 T1 1
7 TQM Framework 1 7 CO1 K3 T1 1
8 Barriers to TQM 1 8 CO1 K4 T1 1
9 Benefits of TQM 1 9 CO1 K2 T1 1
Unit-II TQM PRINCIPLES
10 Leadership , Deming Philosophy 1 10 CO2 K2 T1 2
Quality Council, Quality statements and
11 1 11 CO2 K3 T1 2
Strategic planning
Customer Satisfaction –Customer
12 1 12 CO2 K2 T1 2
Perception of Quality
Feedback, Customer complaints, Service
13 1 13 CO2 K3 T1 2
Quality
Kano Model and Customer retention –
14 Employee involvement – Motivation, 1 14 CO2 K4 T1 2
Empowerment
Team and Teamwork, Recognition &
15 1 15 CO2 K3 T1 2
Reward and Performance Appraisal
Continuous process improvement –Juran
16 1 16 CO2 K3 T1 2
Trilogy
17 PDSA cycle, 5S and Kaizen 1 17 CO2 K3 T1 2
Supplier partnership – Partnering,
18 Supplier selection, Supplier Rating and 1 18 CO2 K2 T1 2
Relationship development
19 Th
20 Ne
21 Six
22 Be
Be
23
Ma
Un
24
Pla
Stu
25
Us
26 Pit
FM
27
De
28 Qu
29 Qu
30 Pe
31 Ta
32 TP
33 im
34 Pe
35 Co
36 BP
37 Int
38 ISO
Sp
39
an
ISO
40
Do
41 Int
EN
42
SY
43 ISO
Co
44
of
45 Be
Total Hours: 45
Web and Online Reference
1. https://archive.nptel.ac.in/course.html
2. https://www.youtube.com/watch?v=KTvM8SCdGKc
3. https://www.youtube.com/watch?v=X1KONQw02H8
4. https://www.youtube.com/watch?v=3QYy-VAwLCA
5. https://www.youtube.com/watch?v=0D391f6NYDo
17. Continuous Internal Assessment
Assessment Component Cos Mapped Marks
CIA test-1 CO1,CO2,CO3 10
CIA test-2 CO3,CO4,CO5 10
Component 1 CO1,CO2 10
Component 2 CO4,CO5 10
Total 40
18. CO PO Mapping
PO1
PO1 PO2 PO3 PO4 PO5 PO6 PO7 PO8 PO9 PO10 PO11 PSO1 PSO2
2
CO1 - 3 - - - - - - - - - 3 2 -
CO2 - - - - - 3 - - - - - 3 - 2
CO3 - - - - 3 - - - 3 - - - - 2
CO4 - 2 - - 3 2 3 2 - - - 3 - 2
CO5 - 3 - - 3 3 2 - - - - - -
Course Coordinator HoD
