Highly accomplished Corporate Trainer and Image Coach with 10+ years of experience in sales and 6+ years in Learning

and Development
(L&D), curriculum design, and leadership development. Seeking Head of Learning & Development role to leverage expertise in creating and
implementing innovative training programs that drive organizational success and enhance employee performance within the education/training
sector.

Professional Summary
Seasoned Corporate Trainer and Image Coach with over 10 years of experience in sales and 6+ years dedicated to Learning and
Development (L&D) and Curriculum Design.
Expertise in designing and implementing blended learning solutions and delivering impactful leadership development programs.
Proven ability to analyze training needs (TNA) and develop tailored training programs that drive organizational success.
Proficient in utilizing Agile methodologies and Scrum frameworks to manage training projects effectively.
Exceptional communication and interpersonal skills for stakeholder engagement and team motivation.
Certified in Customer Centricity, POSH, AI tools, Soft Skills, and Scrum Master; PMP certification is in progress.
Recognized as 'Trainer of the Year' at MakeMyTrip (MMT) in 2023 for impactful training delivery and high satisfaction rates.

Technical Skills
Corporate Training Curriculum Design Learning & Development Training Needs Analysis Instructional Design

Training Delivery Training Evaluation Agile Methodologies Scrum Frameworks Blended Learning

Work Experience

July'2024 - Present

IMAGE COACH
IPIM-INSTITUTE OF PERSONALITY & IMAGE MANAGEMENT (Kolkata, West Bengal)
Design, develop, and deliver image coaching and soft skills training programs tailored to the needs of students and corporate clients.
Conducted impactful image coaching sessions for Engineering and MBA students, elevating their professional presence and
marketability.
Collaborated with IPIM to design and implement customized training programs for technical and management students, addressing
specific skill gaps and industry needs.
Facilitated interactive workshops using real-world scenarios to cultivate essential soft skills for employees of FMGC companies,
including KFC and Dominos.
Delivered specialized workshops with banking institutions such as ICICI and HDFC, concentrating on conflict management strategies
and stakeholder engagement techniques.
Achievements:
Enhanced professional presence of Engineering and MBA students through targeted image coaching sessions, increasing their
confidence and career prospects.
Improved soft skills of FMGC like KFC, Dominos employees by 20% through real world scenarios interactions and workshops.

Jan 2024 - Present

CSR TRAINER
TEAMLEASE (WFH)
Deliver training and guidance to scholarship students focusing on enhancing employability skills, career guidance, and leadership
development.
Delivered comprehensive training to scholarship students under Reliance's CSR initiative (Disha), focusing on enhancing employability
skills, career guidance, and leadership development.
Implemented soft skills training programs, achieving a quantifiable 90% improvement in confidence and interpersonal skills among
participants.
Provided career guidance to students, resulting in 85% achieving clarity on career goals and aspirations.
Developed and facilitated leadership development programs, leading to an 80% increase in leadership skills and self-awareness among
participants.
Maintained a consistently high level of impactful engagement with a 95% satisfaction rate and a 90% increase in overall engagement.
Achievements:
Achieved a 90% improvement in student confidence and interpersonal skills through targeted soft skills training.
Facilitated 85% of scholarship students to gain clarity on their career goals and aspirations.
Enhanced leadership skills and self-awareness by 80% through focused leadership development programs.

Feb 2016 - Sep 2017

ACADEMIC CONTENT CREATOR

TYCONLINE.COM (WFH)
Create educational content, lesson plans, and assessments aligned with educational goals; conduct research and ensure content meets
quality standards.
Developed engaging and informative educational materials, including comprehensive lesson plans and assessments aligning with TYC's
educational objectives.
Conducted in-depth research and crafted high-quality content, working collaboratively with subject matter experts and designers to
ensure accuracy and consistency.
Implemented rigorous quality assurance processes by thoroughly reviewing and editing content to maintain high standards and enhance
student learning outcomes.
Remained abreast of the latest educational trends and innovative approaches to continuously improve content effectiveness and
relevance.
Achievements:
Enhanced curriculum quality by implementing up-to-date and researched content.
Improved content accuracy and consistency through stringent quality assurance procedures.

Mar 2012 - Present

TRAINER- SALES, SOFT SKILLS & PROCESS

MAKEMYTRIP (Delhi, Gurgoan)
Designing and delivering sales and soft skills training programs; managing learning systems; developing curriculum; onboarding new sales
team members; facilitating workshops; analyzing training outcomes and making improvements.
Delivered impactful training on sales processes, customer centricity, and destination knowledge, enhancing agent performance and
improving customer satisfaction scores.
Developed and implemented a comprehensive Sales Learning Management (SLM) system to optimize sales training programs and
effectively track agent progress and skill development.
Managed and optimized learning systems to ensure accessibility, relevance, and maximum training effectiveness across the
organization.
Designed tailored training materials to meet specific sales and process requirements, addressing identified skill gaps and supporting
continuous improvement.
Onboarded new sales team members with a focus on core sales processes and customer-centric approaches, accelerating their
integration and enhancing early performance.
Facilitated interactive workshops to enhance sales skills and promote a customer-first mindset throughout the sales organization.
Analyzed training outcomes and implemented data-driven improvements to enhance program effectiveness and ensure alignment with
organizational goals.
Delivered specialized international training programs focused on European, Australian, and Greek destinations, providing agents with
essential knowledge to serve international clients effectively.
Achievements:
Improved agent performance by 15% through enhanced training on sales processes and customer centricity.
Increased customer satisfaction scores by 10% through customer centricity programs.

Mar 2002 - Feb2005

TME-CARDS & PERSONAL LOANS

CITI BANK-DSA (Kolkata)
Understanding and application of financial regulations; monitoring transactions for risk and compliance; leading and motivating teams;
problem-solving; ensuring accuracy; adapting to evolving industry standards; ensuring effective compliance.
Demonstrated a solid understanding of financial regulations specific to credit card and personal loan transactions.
Conducted thorough transaction monitoring utilizing relevant tools to identify and mitigate potential risks effectively.
Exercised leadership skills by motivating teams to achieve established objectives and improve performance.
Applied analytical thinking to proactively identify and address potential issues, minimizing financial exposure.
Communicated effectively with stakeholders to ensure clarity and facilitate timely resolution of problems.
Maintained accuracy and precision in transaction monitoring activities, adhering to regulatory requirements.
Adapted swiftly to evolving regulatory and industry changes, ensuring compliance and operational effectiveness.
Achievements:
Improved team performance metrics by an average of 10% quarter through effective motivation.
Successfully identified and mitigated 5 high-risk transactions per month through vigilant monitoring activities.
 Education
Bachelor in Commerce
CALCUTTA UNIVERSITY, Kolkata, India (2000
- 2003)
Montessori Teacher;s Training Course
WBMTT COLLEGE, Kolkata, India
(2009 - 2010)
Executive Master Program Business Administration
IIBM Institute, Delhi, India (2019 -
2020)

Achievements
Awarded 'Trainer of the Year' by MakeMyTrip (MMT) in 2023 for outstanding contributions to training and development.
Recognized as 'Trainer of the Month' five times for consistent excellence and impactful training delivery.
Designated 'Master Trainer' in 2023, demonstrating advanced expertise and exceptional training skills.

Certifications
Certified Customer Centricity Trainer (MakeMyTrip - 2021)

Certified POSH Trainer (NIST - 2023)

Certified Chat GPT & AI tool trainer (Skill Nation - 2022)

Certified Soft Skill Trainer (NIST - 2022)

Certified Scrum Master (Skill Yanta - 2021)

Pursuing PMP Certification (Skill Yanta - 2024)

Skills
Core Competencies: Leadership Development, Organizational Development, Talent Development, Performance Improvement, Stakeholder
Management
Soft Skills: Communication Skills, Team Facilitation, Coaching, Mentoring, Public Speaking

Hobbies
Mentoring, Training, Learning, Public Speaking

Languages
English, Hindi, Bengali