CORPORATE SECRETARIAL, GOVERNANCE AND COMPLIANCE TRAINING
Course Contents:
Interpersonal and Communication Skills
• Leadership, Networking, Teamwork
• Five tips to improve interpersonal skills
• Communication in Business
• Types of Communication
• Ways to communicate effectively in the workplace
Interpersonal and Communication Skills
• Active Listening
• How to be an active listener
• Barriers to Listening
• The 9 principles of Quality Customer Service
• Body Language in Business
• 10 Powerful Body Language Tips
Corporate Governance
• How to apply the corporate governance fundamentals in the public sector
• Establishing and maintain a strategically effective framework
• How to identify business risk with a potential impact on corporate governance
• The role of the board and those with whom they interact
• Management of internal and external relationships
Functions and Company Policies
• Introduction and Amendment to Corporate policy structure
• Basics of selection and remuneration
• Analyzing company’s CG system
• Disclosure and transparency of policies
Fundamentals of Compliance
• Introduction to compliance
• Definition of compliance
• Importance of compliance
• Case study on compliance
• Industrial examples of compliance
Essential Assertiveness Skills for Secretaries
• What is assertiveness?
• How can we be assertive?
• Barriers to Assertiveness
• Activity