ANDREW MATHEOU
Flat 10, Rainham House, Bayham Place, London NW1 0JY (T) 0207 388 8475 (M) 07528 450 885 (E) andrewmatheou@aol.com (W) uk.linkedin.com/in/andrewmatheou
CAREER PROFILE
o Bilingual (English/Greek) post-graduate. o Over 3 years -experience as Deputy Shop Manager inside a reputable charity shop. o Over 6 years- experience in customer service with an ability to advice on products and services and deal with challenging situations in a polite and diplomatic manner. o Currently seeking a new and exciting Customer Service/General Management opportunity as means of adding value to an existing team and further developing own knowledge and skills.
EDUCATION AND QUALIFICATIONS
City and Guilds 2009 NVQ Level 2 in Customer Service London Metropolitan University 2001-2005 MSc International Economics and Trade BA (Honours) Business Administration City and Islington College 1997-2001 GNVQ Business Studies (Foundation to Advance level)
WORK HISTORY
Deputy Manager Present July 2008Oxfam Books and Music, London
Deputises for and provides support to the store manager. Also responsible for training, managing and developing the capability of staff, providing customer service, applying commercial judgement and dealing with office administration. Delivers excellent customer service at all times to people of different backgrounds and levels; o Demonstrates an excellent sense of judgement and responsibility when deputising for the store manager and leading the team of Sales Assistants; o Initiated and currently in charge of the stores online sales division, currently delivering an
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average of 100 in sales per week; o Designed and currently responsible for the stores online social media presence engaging with customers by means of product promotion as well as communicating Oxfams mission and beliefs; o Identified opportunities that improved operations and maximised revenue; o Displays a positive response to pressure and an advance ability to multitask whilst always keeping a positive and an enthusiast outlook.
WORK HISTORY, Continued
Cashier 2009-Aug 2010 Camden Plus Credit Union May
Negotiated with customers in person and over the telephone, cross- sold financial products and services to customers, updated customer accounts and dealt with general administration. o o Provided top class customer service in a fast paced, multitasking financial environment; Demonstrated a confident and helpful disposition whilst advising customers on new and existing financial products and services in person and over the telephone; o Successfully collaborated in a team with other members of staff to achieve set targets. Sales Assistant 2006-July 2008 G.M. Fashion, London May
Provided excellent customer service on the till, maintained inventory control, priced up stock, updated sales displays, stocked up and replenished sales areas. o Provided excellent customer service in a polite, friendly and helpful manner; o Completed all transactions in a fast, but accurate manner using an electronic cash register; o Repeatedly worked at short notice and up to 12 hours overtime in a week during staff shortages. Administrative Assistant Plan (UK) Electronically updated client data, responded to enquiries from other departments and
co- operated with various staff for the operational support activities of the organisation. o Co-operated with various staff for the operational support activities of the organisation; o Comprehensively sustained rules and procedures regarding departmental storage systems; o Recorded and sent to the finance department cheque payments and cash as received; o Observed and maintained donors confidentiality and maintained a pleasant outward disposition at all times.
PERSONAL SKILLS AND QUALITIES
o o Excellent communications (English and o Greek) o o Strong team working trustworthy o Acute problem solving o o Calm and focused under pressure approachable o Multitasking o
Cash Handling Flexible and adaptable Reliable and Friendly and Advanced Level of I.T
HOBBIES AND INTERESTS
Enjoys meeting people and making new friends; reading books in finance, politics and history; listening to music
REFERENCES ARE AVAILABLE ON REQUEST
