Vinay Pandya
3 The Links, Leeds, LS11 5BF
Tel: 07877191870
Vinay_2k@hotmail.com
Personal Profile:
As a team player, I can work well in challenging, fast-paced, and deadline-oriented environments. My
work history has given me varied experience in areas of business including Finance, Sales, and
Hospitality.
Internationally travelled and culturally sensitive I can speak fluently in English, Gujarati, and Hindi.
Academic Qualifications:
Leeds City College / Leeds University
Business Management – Foundation Degree - 2011
Leeds Metropolitan
BA Hons: Hospitality Management –1998
Leicester Gateway Sixth form / College
(Advanced GNVQ Business & Finance) – 1995
Leicester Gateway
G.C.S. E’s – 8 Qualifications including Math, English, Double Science - 1993
Employment History
Employer: DYT2
Date of employment: May 2024 – January 2025
Job Title: Catering Manager
Duties included:
During this period, I worked in a catering and hospitality business in Leicester.
Day to day management of outside catering bookings as well the running of the retail catering
outlet.
Employer: British Gas / Centrica
Date of employment: September 2023 – May 2024
Job Title: Customer Resolutions
Duties included:
Working with vulnerable customers supporting them with all the tools available
Raising complaints/expression of dissatisfaction when necessary and identifying the signs during
conversation
Managing customer accounts
Completing accurate details of customers details onto the Priority Service Register
Employer: DYT2
Date of employment: January 2023 – September 2023
Job Title: Catering Manager
Duties included:
During this period, I worked in a catering and hospitality business in Leicester.
Day to day management of outside catering bookings as well the running of the retail catering outlet.
Employer: NewDay Ltd
Date of employment: June 2022 – January 2023
Job Title: Complaints Associate
Duties included:
Credit card-based role managing customer accounts
Investigating fully all cases of complaints
Issuing final response letters
Overseeing customer complaints issues from conception to completion
Following procedures and adhering to financial regulations. (FCA)
Employer: DYT2
Date of employment: April 2021 – June 2022
Job Title: Catering Manager
Duties included:
During this period, I lived with family in Leicester to care for a parent with health issues.
I worked within a catering and hospitality business.
Day to day management of outside catering bookings as well the running of the retail catering
business/outlet.
Employer: Samsung (Capita)
Date of employment: Feb 2019 – Apr 2021
Job Title: Technical Support Advisor
Duties included:
• First point of contact for mobile support and wearables
• Promoting the Samsung brand
• Complaints Managing & Resolving customer issues
Employer: Leelex Ltd (Restaurant & Bars)
Date of employment: March 2016 – January 2019
Job Title: Customer Service
Duties included:
• Front of house duties
• Addressing customer requirements and feedback
• Working amongst a team in event and hospitality
Managing online customer promotions and mailing lists
Employer: Lowell Group
Date of employment: November 2015 – March 2016
Job Title: Customer Service Associate
Duties included:
• Understanding client's needs and providing financial solutions
• Dealing with complaints and case handling
• Compiling income and expenditures for individuals
Employer: O2 / Telefonica
Date of employment: Dec 2013 – November 2015 Job
Title: Business Customer Services Advisor
Duties included:
• Using multiple software applications (Dise-CMP, Kana, Oracle, Synergy, Your Companion, Aida)
• Dealing with general account queries, complaints, and client support
• Target driven environment and promoting new and existing products and services
