Chapter-2
Individual Behavior
1. Describe the four factors that directly influence individual behavior and
performance.
2. Summarize the five types of individual behavior in organizations.
3. Describe personality and discuss how the “Big Five” personality dimensions and
four MBTI types relate to individual behavior in organizations.
4. Summarize Schwartz’s model of individual values and discuss the conditions where
values influence behavior.
5. Describe three ethical principles and discuss three factors that influence ethical
behavior.
6. Describe five values commonly studied across cultures.
Chapter-4
Emotions, Attitudes, Stress
1. Explain how emotions and cognition (conscious reasoning) influence attitudes and
behavior.
2. Discuss the dynamics of emotional labor and the role of emotional intelligence in
the workplace.
3. Summarize the consequences of job dissatisfaction, as well as strategies to
increase organizational (affective) commitment.
4. Describe the stress experience and review four major stressors.
5. Identify five ways to manage workplace stress.
Chapter-8
Teams and Teamwork
1. Explain why employees join informal groups, and discuss the benefits and
limitations of teams.
2. Outline the team effectiveness model and discuss how task characteristics, team
size, and team composition influence team effectiveness.
3. Discuss how the four team processes—team development, norms, cohesion, and
trust—influence team effectiveness.
4. Discuss the characteristics and factors required for the success of self-directed
teams and virtual teams.
5. Identify four constraints on team decision making and discuss the advantages and
disadvantages of four structures aimed at improving team decision making.
Chapter-10
Power and Politics
1. Describe the dependence model of power and the five sources of power in
organizations.
2. Discuss the four contingencies of power.
3. Explain how people and work units gain power through social networks.
4. Describe eight types of influence tactics, three consequences of influencing others,
and three contingencies to consider when choosing an influence tactic.
5. Identify the organizational conditions and personal characteristics associated with
organizational politics, as well as ways to minimize organizational politics.
Chapter-12
Leadership
1. Define leadership and shared leadership.
2. Describe the four elements of transformational leadership and explain why they are
important for organizational change.
3. Compare managerial leadership with transformational leadership, and describe the
features of task-oriented, people-oriented, and servant leadership.
4. Discuss the elements of path–goal theory, Fiedler’s contingency model, and
leadership substitutes.
5. Describe the two components of the implicit leadership perspective.
6. Identify eight personal attributes associated with effective leaders and describe
authentic leadership.
7. Discuss cultural and gender similarities and differences in leadership.
Chapter-14
Organizational Culture
1. Describe the elements of organizational culture and discuss the importance of
organizational subcultures.
2. Describe four categories of artifacts through which corporate culture is deciphered.
3. Discuss the importance of organizational culture and the conditions under which
organizational culture strength improves organizational performance.
4. Compare and contrast four strategies for merging organizational cultures.
5. Describe five strategies for changing and strengthening an organization’s culture,
including the application of attraction–selection–attrition theory.
6. Describe the organizational socialization process and identify strategies to improve
that process.
