CLASS - X

UNIT – 1 COMMUNICATION SKILLS -II

Q1. What is Communication?

Answer – The word ‘Communication’ comes from the Latin word Communicare, which means ‘to
share’. The act of giving, receiving, and sharing information is known as communication.
Q2. What are the key components of effective communication?
Answer – Effective communication involves clear expression, active listening, non-verbal cues, and
feedback. It requires the ability to convey messages clearly and to understand and interpret the
messages of others accurately.
Q3. Why are communication skills important in our daily lives?
Answer – Communication skills are essential for effective interaction with others. They help in
expressing thoughts, ideas, and feelings, and in understanding the perspectives of others. Good
communication fosters better relationships, reduces misunderstandings, and is crucial for success in
various aspects of life.
Q4. Explain any two elements of a communication process.
Answer – The various elements of a communication cycle are –
Sender: the person beginning the communication.
Message: the information that the sender wants to convey.
Channel: the means by which the information is sent.
Receiver: the person to whom the message is sent.
Feedback: the receiver’s acknowledgement and response to the message.
Q5. What is 7 C’s effective communication?
Answer – There are 7 C’s effective communication which are applicable for both written as well as
oral communication. These are as follows –
Clear – Always say clearly, what you want to say.
Concise – Always use simple language and say only what is required.
Concrete – Always use proper words and phrases in the sentences.
Correct – Always use correct spelling and grammar in the sentences.
Coherent – Your word should be related to the main topic and your word should make sense.
Complete – Your message should be complete and have all the needed information.
Unit-1 Communication Skills-II Page 1 of 8
Courteous – Be honest, respectful and friendly with others.

Q6. List the various methods of communication.

Answer – The various methods of communication are –
Face-to-face informal communication – There is nothing better than face-to-face communication.
It helps the message to be understood clearly and quickly.
e-mail – e-mail can be used to communicate quickly with one or many individuals in various
locations. It offers flexibility, convenience and low-cost.
Notice/Posters – It is effective when the same message has to go out to a large group of people.
Generally used for where email communication may not be effective.
Business Meetings – Communication during business meetings at an organisation are generally
addressed to a group of people. It can be related to business, management and organisational
decisions.
Q7. What is verbal communication and its type?
Answer – Sounds, words, language, and speech are all examples of verbal communication. Speaking
is one of the most effective and often used in verbal communication methods.
Interpersonal Communication – This type of communication is a one – on – one communication
that takes place between two people. It can be formal or informal.
Written Communication – This method of communication entails the use of written words. Letters,
circulars, reports, manuals, SMS, social media chats, and so on are all examples. It could be a group
of two or more persons.
Small Group Communication – When there are more than two people participating, this form of
communication occurs. Each participant has the opportunity to interact and speak with the others.
Public Communication – The communication takes place when one individual address a large group
of audience.
Q8. What are the advantages and disadvantages of verbal communication?
Answer – Advantage of verbal communication are –
Advantages of Verbal communication
Time Saving – We can express our thoughts easily and quickly and it is an easier form of
communication.
Quick Feedback – We can get a quick response from the listener.
Disadvantages of verbal communication
Cultural Difference – The cultural difference is the main disadvantage of verbal communication
Unit-1 Communication Skills-II Page 2 of 8
Language barriers – Difficult to share thoughts or ideas in different languages.

Q9. Write down the different types of verbal communication. Give an example for each type.
Answer – Verbal communication can be divided into two categories.
Oral or Spoken communication – Oral Communication involves Face-to-face communication,
Teaching in classroom or talking on the phone is an example of oral or spoken communication.
Written Communication – Written Communication involves written or typed words. Banners,
Articles, Notes, writing letters, email, and Short Messaging Services are examples of written
communication.
Q10. What is public speaking?
Answer – Speaking face – to – face to a live audience or in front of a large group is known as
public speaking, you can use the 3Ps method to get over your fears and become a confident speaker.
The 3Ps method is –
a. Prepare
b. Practice
c. Perform
Q11. Explain non-verbal and visual communication and their importance.
Answer –
Non-Verbal Communication: It involves conveying messages without the use of words. Examples
include body language, facial expressions, gestures, and eye contact.
Visual Communication: It includes the use of visual elements such as charts, graphs, images, and
videos to convey information.
Q12. What is non-verbal communication?
Answer – Without using word if you are sending some information to others is known as non- verbal
communication, some of the non – verbal communication is –
Eye contact
Gestures
Expressions
Posture
Space
Para Language
Touch

Unit-1 Communication Skills-II Page 3 of 8

Q13. Identify different types of non-verbal communication.
Answer – Different types of non-verbal communication are –
Facial Expression – Our expressions can show different feelings, such as Happiness, Sadness, Anger,
Surprise, Fear, etc.
Posture – Postures show our confidence and feelings. For example, a straight body posture shows
confidence while a slumped posture is a sign of weakness.
Gestures or Body Language – Gestures include body movements that express an idea or meaning.
For example, raising a hand in class to ask a question and biting nails when nervous.
Touch – We communicate a great deal through touch. For example, a firm handshake to display
confidence and pat on the back to encourage someone.
Space – Space is the physical distance between two people. The space between two persons while
communicating, generally depends on the intimacy or closeness between them.
Eye Contact – The way we look at someone can communicate a lot. Eye contact shows that we are
paying attention to the person as opposed to looking away, which can make the other person feel
ignored.
Q14. What is the purpose of non – verbal communication?
Answer –
When we communicate with the correct gestures, our message becomes more effective.
We can know our audience’s reaction and change our conversation accordingly if we understand
nonverbal communication.
Using the right gestures and postures is a sign of professionalism and etiquette.
We can utilize our hand movements to exchange communications if verbal messages are blocked by
noise, distance, or other factors. For example, placing a finger on the lips indicates the need for silence
while nodding the head is the same as saying ‘yes’.
Q15. What are the common mistakes in non-verbal communication.
Answer – Avoiding common mistakes in non-verbal communication is crucial for conveying
messages accurately and building effective interpersonal relationships. Here are some tips to avoid
these mistakes:
Lack of Eye Contact
Inappropriate Facial Expressions
Unit-1 Communication Skills-II Page 4 of 8
Poor Posture
Ignoring Cultural Differences
Ignoring Tone of Voice

Q16. What is Visual Communication?

Answer – Visual communication is the process of exchanging messages mainly through images or
photographs.
Example of visual communication are –
Under construction sign
Danger warning
Sign of Under CCTV surveillance
Q17. What is feedback in communication skills?
Answer – The communication cycle is incomplete without feedback. It is essential for the effective
communication that the sender receives confirmation from the receiver that the message was received.
The receiver provides feedback on the received message while the transmitter sends information.
Feedback can be positive or negative. Good feedback is always
Specific
Helpful
Kind
Q18. How many types of Feedback in communication skills?
Answer – There are basically three types of feedback.
Positive Feedback
Negative Feedback
No Feedback
Q19. What is the good feedback in communication skills?
Answer – A good feedback is one that is –
Specific: General comment should be avoided. To clarify your statement, try to provide examples.
Rather than giving advice let the receiver decide what to do with your feedback.
Timely: Always respond on time, because if input is delayed for too long, it loses its impact.
Polite: While sharing feedback is necessary, the recipient should not be insulted by the input’s
language.
Offering continuing support: Feedback should be shared on a regular basis. Let recipients know
you’re available for help once you’ve given them feedback.
Unit-1 Communication Skills-II Page 5 of 8
Q20. Importance of Feedback?
Answer – Most important factors of feedback is –
It validates effective listening: It verifies effective listening by ensuring that the person providing
feedback is understood and that their feedback is useful.
It motivates: People can be motivated by positive feedback to improve their working relationships
and continue doing the good job that has been recognized.
It boosts learning: It’s critical to get feedback in order to stay on track with your goals, improve your
planning, and generate better products and services.
It improves performance: Feedback can assist in making better judgments in order to improve and
boost performance.
Q21. Barriers of Effective Communication?
Answer – Barriers of the Effective Communication are –
Physical Barriers – The environmental and natural conditions that operate as a barrier in
communication when conveying messages from sender to receiver are referred to as physical barriers.
Linguistic Barriers – A language barrier to communication is the inability to communicate using a
language. The most common communication barriers are language barriers, which lead to
misunderstandings and misinterpretations between people.
Interpersonal Barriers – When a sender’s message is received differently than intended, it creates
barriers to interpersonal contact. It’s also tough to communicate with someone who refuses to
converse or express their emotions or opinions.
Organizational Barriers – Formal hierarchical structures are used to create organizations that adhere
to performance standards, rules & regulations, processes, policies, and behavioral norms, among other
things.
Cultural Barriers – When people from different cultures are unable to understand each other’s
languages, it causes problems and inconveniences.
Q22. What are the different ways to overcome from communication barriers?
Answer –
Use simple language
Try to communicate in person as much as possible
Do not form assumptions on culture, religion or geography
Take help of a translator to overcome differences in language
Use visuals
Be respectful of other’s opinions
Unit-1 Communication Skills-II Page 6 of 8
Q23. What are Written Skills?
Answer – If you are sending any message or instruction through writing is known as written
communication. Written communication is important because it communicates the message with
clarity and ease.

Q24. How to improve writing skills

Improve your Vocabulary
Capitalization Rules
Punctuation
Basic parts of speech
Q25. What are the basic parts of speech in the English Language?
Answer – There are eight basic parts of speech in the English language. These are none, pronoun,
verb, adjective, adverb, preposition, conjunction and interjection.
Noun – Nouns is the name of a person, place, animal or thing. This is also called ‘naming words.
Pronoun – A pronoun is used in place of a noun.
Adjectives – Adjectives are words that describe other words.
Verbs – Verbs are words that show action.
Adverbs – Adverbs are words that add meaning to verbs, adjectives, or other adverbs.
Preposition – A preposition is a word palace before a noun or pronoun.
Conjunction – A conjunction is a word that connects two words, phrases, or clauses.
Interjection – A word used to communicate emotion is called an interjection.
Q26. Definition of pronunciation?
Answer – Many words in English are not pronounced the way they are spelt, so if you don’t say them
right, others won’t understand what we’re saying. Pronunciation is defined as the act or style of
pronouncing a word.
Q27. What are the various parts of the Sentence?
Answer – A subject and a verb make up a sentence. There is an object in some of the sentences. The
subject is generally a noun, which is a term that refers to a person or thing who performs a specific
activity.
The verb comes after the subject and indicates that something is being done. An object, which usually
comes after the verb, receives the action.
There are three different types of parts of sentences –
a. Subject
Unit-1 Communication Skills-II Page 7 of 8
b. Verb
c. Object

Q28. How many types of objects are there in the English language?
Answer – Normally, the object comes after the verb phrase. The meaning of the verb determines
whether or not an object is present. In English, there are two types of objects.
Direct – The effects of action are known as direct objects. The queries ‘what’ and ‘whom’ are
answered by a direct object. Ramesh spent the entire day collecting honey. Honey is made the direct
object.
Indirect – The queries ‘to whom’, ‘for whom’, ‘to what’, and ‘for what’ are all answered by an
indirect object. In the statement “Imran gave a gift to his mother,” for example. The verb is “gave,”
and there are two objects in the sentence: “gift” and “mother.”.
Q29. What are the Paragraphs?
Answer – A paragraph is made up of a set of sentences, and paragraphs support the reader in reading
the sections by dividing the material into separate portions. If you’re writing about your school, the
opening paragraph could include sentences that describe the school’s name, location, size, and other
characteristics.

Unit-1 Communication Skills-II Page 8 of 8