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Information Technology(402)
Grade X: Unit 1: Communication Skills Notes

Methods of Communication
1. What is Communication?
Answer – The word ‘Communication’ comes from the Latin word Communicare, which means ‘to share’.
The act of giving, receiving, and sharing information is known as communication.
2. What are various elements of a communication cycle?
Answer – The various elements of a communication cycle are –
1. Sender: the person beginning the communication.
2. Message: the information that the sender wants to convey.
3. Channel: the means by which the information is sent.
4. Receiver: the person to whom the message is sent.
5. Feedback: the receiver’s acknowledgement and response to the message.
3. What is 7 C’s effective communication?
Answer – There are 7 C’s effective communication which are applicable for both written as well as oral
communication. These are as follows –
• Clear – Always say clearly, what you want to say.
• Concise – Always use simple language and say only what is required.
• Concrete – Always use proper words and phrases in the sentences.
• Correct – Always use correct spelling and grammar in the sentences.
• Coherent – Your word should be related to the main topic and your word should make sense.
• Complete – Your message should be complete and have all the needed information.
• Courteous – Be honest, respectful and friendly with others.
4. What are the key components of effective communication?
Answer – Effective communication involves clear expression, active listening, non-verbal cues, and
feedback. It requires the ability to convey messages clearly and to understand and interpret the messages
of others accurately.
5. List the various methods of communication.
Answer – The various methods of communication are –
• Face-to-face informal communication – There is nothing better than face-to-face communication. It
helps the message to be understood clearly and quickly.
• e-mail – e-mail can be used to communicate quickly with one or many individuals in various
locations. It offers flexibility, convenience and low-cost.
• Notice/Posters – It is effective when the same message has to go out to a large group of people.
Generally used for where email communication may not be effective.
• Business Meetings – Communication during business meetings at an organisation are generally
addressed to a group of people. It can be related to business, management and organisational
decisions.
6. Why are communication skills important in our daily lives?
Answer – Communication skills are essential for effective interaction with others. They help in expressing
thoughts, ideas, and feelings, and in understanding the perspectives of others. Good communication
fosters better relationships, reduces misunderstandings, and is crucial for success in various aspects of life.
7. What are the learning objectives of communication?
Answer – Learning objectives of Effective communication are:
 • Sending, receiving and understanding the message or information
• Development of Interposal Skills
• To express effectively with maximum efficiency
8. Communication skills are very important for any business. Explain any two elements of a
communication process.
Answer – The various elements of a communication cycle are –
• Sender: the person beginning the communication.
• Message: the information that the sender wants to convey.
• Channel: the means by which the information is sent.
• Receiver: the person to whom the message is sent.
• Feedback: the receiver’s acknowledgement and response to the message.
9. What is verbal communication and its type?
Answer – Sounds, words, language, and speech are all examples of verbal communication. Speaking is one
of the most effective and often used in verbal communication methods.
• Interpersonal Communication – This type of communication is a one – on – one communication
that takes place between two people. It can be formal or informal.
• Written Communication – This method of communication entails the use of written words. Letters,
circulars, reports, manuals, SMS, social media chats, and so on are all examples. It could be a group
of two or more persons.
• Small Group Communication – When there are more than two people participating, this form of
communication occurs. Each participant has the opportunity to interact and speak with the others.
• Public Communication – The communication takes place when one individual address a large group
of audience.
10. What are the advantages and disadvantages of verbal communication?
Answer – Advantage of verbal communication are –
Communication course
Advantages of Verbal communication
• Time Saving – We can express our thoughts easily and quickly and it is an easier form of
communication.
• Quick Feedback – We can get a quick response from the listener.
Disadvantages of verbal communication
• Cultural Difference – The cultural difference is the main disadvantage of verbal communication
• Language barriers – Difficult to share thoughts or ideas in different languages.
11. Write down the different types of verbal communication. Give an example for each type.
Answer – Verbal communication can be divided into two categories.
• Oral or Spoken communication – Oral Communication involves Face-to-face communication,
Teaching in classroom or talking on the phone is an example of oral or spoken communication.
• Written Communication – Written Communication involves written or typed words. Banners,
Articles, Notes, writing letters, email, and Short Messaging Services are examples of written
communication.
12. What is public speaking?
Answer – Speaking face – to – face to a live audience or in front of a large group is known as public
speaking, you can use the 3Ps method to get over your fears and become a confident speaker.
The 3Ps method is –a. Prepare b. Practice c. Perform
13. Explain non-verbal and visual communication and their importance.
Answer – 1. Non-Verbal Communication: It involves conveying messages without the use of words.
Examples include body language, facial expressions, gestures, and eye contact.
2. Visual Communication: It includes the use of visual elements such as charts, graphs, images,
and videos to convey information.
14. Identify different types of non-verbal communication.
Answer – Different types of non-verbal communication are –
1. Facial Expression – Our expressions can show different feelings, such as Happiness, Sadness, Anger,
Surprise, Fear, etc.
2. Posture – Postures show our confidence and feelings. For example, a straight body posture shows
confidence while a slumped posture is a sign of weakness.
3. Gestures or Body Language – Gestures include body movements that express an idea or meaning.
For example, raising a hand in class to ask a question and biting nails when nervous.
4. Touch – We communicate a great deal through touch. For example, a firm handshake to display
confidence and pat on the back to encourage someone.
5. Space – Space is the physical distance between two people. The space between two persons while
communicating, generally depends on the intimacy or closeness between them.
6. Eye Contact – The way we look at someone can communicate a lot. Eye contact shows that we are
paying attention to the person as opposed to looking away, which can make the other person feel
ignored.
7. Paralanguage – How we speak affects our communication and includes the tone, speed and volume
of our voice. For example, talking fast may show happiness, excitement or nervousness while
speaking slow may show seriousness or sadness.
15. What are the common mistakes in non-verbal communication.
Answer – Avoiding common mistakes in non-verbal communication is crucial for conveying messages
accurately and building effective interpersonal relationships. Here are some tips to avoid these mistakes:
1. Lack of Eye Contact
2. Inappropriate Facial Expressions
3. Poor Posture
4. Ignoring Cultural Differences
5. Ignoring Tone of Voice
Non-verbal Communication
16. What is non-verbal communication?
Answer – Without using word if you are sending some information to others is known as non- verbal
communication, some of the non – verbal communication is –
• Eye contact
• Gestures
• Expressions
• Posture
• Space
• Para Language
• Touch
17. What is the importance of Non-verbal communication?
Answer – In our day-to-day communication
• 55% communication is done using body movements, face, arms, etc.
• 38% communication is done using voice, tone, pauses, etc.
• only 7% communication is done using words.
• around 93% of our communication is non-verbal.
18. What is the purpose of non – verbal communication?
Answer –When we communicate with the correct gestures, our message becomes more effective.
• We can know our audience’s reaction and change our conversation accordingly if we understand
nonverbal communication.
• Using the right gestures and postures is a sign of professionalism and etiquette.
 • We can utilize our hand movements to exchange communications if verbal messages are blocked by
noise, distance, or other factors. For example, placing a finger on the lips indicates the need for
silence while nodding the head is the same as saying ‘yes’.
19. Type of non-verbal communication?
Answer – Type of non – verbal communication are –
1. Facial expressions – The movement and changes of the face are the facial expressions. Many times,
facial expressions show the feelings of a person. For example, expressing your thoughts using a
smile, when we are happy, or when we are sad.
2. Posture – Postures means body of the positions, postures show how confident you are and your
emotional feelings. For example, straight body posture means confidence.
3. Gestures or Body language – Gestures means with the help of hands or head if you are sharing any
idea or meaning. for example, pointing, waving and using our hands when speaking.
4. Touch – Some time we communicate using touch we also share messages to others, for example
hand shaking and patting on the back.
5. Space – When the two people are communicating and you will find some space between these two
people depending on closeness or intimacy between them.
6. Eye contact – Maintaining eye contact is very important when you are talking about interest,
whereas, looking at any other side can make the other person feel ignored.
7. Paralanguage – Tone of our voice, speed and volume that makes a difference in the meaning is a
paralanguage.
20. What is Visual Communication?
Answer – Visual communication is the process of exchanging messages mainly through images or
photographs.Example of visual communication are –
➢ Under construction sign
➢ Danger warning
➢ Sign of Under CCTV surveillance
Communication Cycle and importance of Feedback
21. What is feedback in communication skills?
Answer – The communication cycle is incomplete without feedback. It is essential for the effective
communication that the sender receives confirmation from the receiver that the message was received.
The receiver provides feedback on the received message while the transmitter sends information.
Feedback can be positive or negative. Good feedback is always
• Specific
• Helpful
• Kind
22. How many types of Feedback in communication skills?
Answer – There are basically three types of feedback.
• Positive Feedback
• Negative Feedback
• No Feedback
23. What is the good feedback in communication skills?
Answer – A good feedback is one that is –
• Specific: General comment should be avoided. To clarify your statement, try to provide examples.
Rather than giving advice let the receiver decide what to do with your feedback.
• Timely: Always respond on time, because if input is delayed for too long, it loses its impact.
• Polite: While sharing feedback is necessary, the recipient should not be insulted by the input’s
language.
• Offering continuing support: Feedback should be shared on a regular basis. Let recipients know
you’re available for help once you’ve given them feedback.
24. Importance of Feedback?
Answer – Most important factors of feedback is –
• It validates effective listening: It verifies effective listening by ensuring that the person providing
feedback is understood and that their feedback is useful.
• It motivates: People can be motivated by positive feedback to improve their working relationships
and continue doing the good job that has been recognized.
• It boosts learning: It’s critical to get feedback in order to stay on track with your goals, improve
your planning, and generate better products and services.
• It improves performance: Feedback can assist in making better judgments in order to improve and
boost performance.
25. Identify how and when to give feedback.
Answer – Feedback is an important part of the communication cycle. For effective communication when
sender sends information, the receiver provides feedback on the received message.
26. Explain the importance of feedback.
Answer – Importance of feedback are –
1. Validates Effective Listening: Shows you’re paying attention and understanding.
2. Motivates People: Makes people feel good and encourages them.
3. Boosts Learning: Helps us learn and improve.
4. Improves Performance and Decision Making: Points out what’s done well and where to improve.
Barriers to effective communication
27. What is effective communication?
Answer – We now understand that communication can take three forms: nonverbal, verbal, and visual. All
of these strategies, however, will only be effective if we adhere to the fundamental principles of
professional communication.
Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous are the acronyms for these 7 Cs
qualities.
28. Barriers of Effective Communication?
Answer – Barriers of the Effective Communication are –
• Physical Barriers – The environmental and natural conditions that operate as a barrier in
communication when conveying messages from sender to receiver are referred to as physical
barriers.
• Linguistic Barriers – A language barrier to communication is the inability to communicate using a
language. The most common communication barriers are language barriers, which lead to
misunderstandings and misinterpretations between people.
• Interpersonal Barriers – When a sender’s message is received differently than intended, it creates
barriers to interpersonal contact. It’s also tough to communicate with someone who refuses to
converse or express their emotions or opinions.
• Organizational Barriers – Formal hierarchical structures are used to create organizations that
adhere to performance standards, rules & regulations, processes, policies, and behavioral norms,
among other things.
• Cultural Barriers – When people from different cultures are unable to understand each other’s
languages, it causes problems and inconveniences.
29. What are the different ways to overcome from communication barriers?
Answer –Use simple language
• Try to communicate in person as much as possible
• Do not form assumptions on culture, religion or geography
• Take help of a translator to overcome differences in language
• Use visuals
• Be respectful of other’s opinions