Session 1: Methods of Communication

1. What is Communication?
Answer – The word ‘Communication’ comes from the Latin word
Communicare, which means ‘to share’. The act of giving, receiving, and
sharing information is known as communication.

2. What are various elements of a communication cycle?

Answer – The various elements of a communication cycle are –
1. Sender: the person beginning the communication.
2. Message: the information that the sender wants to convey.
3. Channel: the means by which the information is sent.
4. Receiver: the person to whom the message is sent.
5. Feedback: the receiver’s acknowledgement and response to the
message.

3. What is 7 C’s effective communication?

Answer – There are 7 C’s effective communication which are applicable for
both written as well as oral communication. These are as follows –
• Clear – Always say clearly, what you want to say.
• Concise – Always use simple language and say only what is required.
• Concrete – Always use proper words and phrases in the sentences.
• Correct – Always use correct spelling and grammar in the sentences.
• Coherent – Your word should be related to the main topic and your
word should make sense.
• Complete – Your message should be complete and have all the
needed information.
• Courteous – Be honest, respectful and friendly with others.

4. What are the key components of effective communication?

Answer – Effective communication involves clear expression, active
listening, non-verbal cues, and feedback. It requires the ability to convey
messages clearly and to understand and interpret the messages of others
accurately.

5. List the various methods of communication.

Answer – The various methods of communication are –
• Face-to-face informal communication – There is nothing better than
face-to-face communication. It helps the message to be understood
clearly and quickly.
 • e-mail – e-mail can be used to communicate quickly with one or
many individuals in various locations. It offers flexibility,
convenience and low-cost.
• Notice/Posters – It is effective when the same message has to go out
to a large group of people. Generally used for where email
communication may not be effective.
• Business Meetings – Communication during business meetings at an
organisation are generally addressed to a group of people. It can be
related to business, management and organisational decisions.

6. Why are communication skills important in our daily lives?

Answer – Communication skills are essential for effective interaction with
others. They help in expressing thoughts, ideas, and feelings, and in
understanding the perspectives of others. Good communication fosters
better relationships, reduces misunderstandings, and is crucial for success
in various aspects of life.

7. What are the learning objectives of communication?

Answer – Learning objectives of Effective communication are:
• Sending, receiving and understanding the message or information
• Development of Interposal Skills
• To express effectively with maximum efficiency

8. Communication skills are very important for any business. Explain

any two elements of a communication process.
Answer – The various elements of a communication cycle are –
• Sender: the person beginning the communication.
• Message: the information that the sender wants to convey.
• Channel: the means by which the information is sent.
• Receiver: the person to whom the message is sent.
• Feedback: the receiver’s acknowledgement and response to the
message.

Session 2: Verbal Communication

9. What is verbal communication and its type?

Answer – Sounds, words, language, and speech are all examples of verbal
communication. Speaking is one of the most effective and often used in
verbal communication methods.
 • Interpersonal Communication – This type of communication is a
one – on – one communication that takes place between two people.
It can be formal or informal.
• Written Communication – This method of communication entails
the use of written words. Letters, circulars, reports, manuals, SMS,
social media chats, and so on are all examples. It could be a group of
two or more persons.
• Small Group Communication – When there are more than two
people participating, this form of communication occurs. Each
participant has the opportunity to interact and speak with the others.
• Public Communication – The communication takes place when one
individual address a large group of audience.

10. What are the advantages and disadvantages of verbal

communication?
Answer – Advantage of verbal communication are –
Advantages of Verbal communication
• Time Saving – We can express our thoughts easily and quickly and it
is an easier form of communication.
• Quick Feedback – We can get a quick response from the listener.
Disadvantages of verbal communication
• Cultural Difference – The cultural difference is the main
disadvantage of verbal communication
• Language barriers – Difficult to share thoughts or ideas in different
languages.

11. Write down the different types of verbal communication. Give an

example for each type.
Answer – Verbal communication can be divided into two categories.
• Oral or Spoken communication – Oral Communication involves
Face-to-face communication, Teaching in classroom or talking on the
phone is an example of oral or spoken communication.
• Written Communication – Written Communication involves written
or typed words. Banners, Articles, Notes, writing letters, email, and
Short Messaging Services are examples of written communication.

12. What is public speaking?

Answer – Speaking face – to – face to a live audience or in front of a large
group is known as public speaking, you can use the 3Ps method to get over
your fears and become a confident speaker.
The 3Ps method is –
a. Prepare
b. Practice
c. Perform
13. Explain non-verbal and visual communication and their
importance.
Answer –
1. Non-Verbal Communication: It involves conveying messages
without the use of words. Examples include body language, facial
expressions, gestures, and eye contact.
2. Visual Communication: It includes the use of visual elements such
as charts, graphs, images, and videos to convey information.

14. Identify different types of non-verbal communication.

Answer – Different types of non-verbal communication are –
1. Facial Expression – Our expressions can show different feelings,
such as Happiness, Sadness, Anger, Surprise, Fear, etc.
2. Posture – Postures show our confidence and feelings. For example, a
straight body posture shows confidence while a slumped posture is a
sign of weakness.
3. Gestures or Body Language – Gestures include body movements
that express an idea or meaning. For example, raising a hand in class
to ask a question and biting nails when nervous.
4. Touch – We communicate a great deal through touch. For example, a
firm handshake to display confidence and pat on the back to
encourage someone.
5. Space – Space is the physical distance between two people. The
space between two persons while communicating, generally depends
on the intimacy or closeness between them.
6. Eye Contact – The way we look at someone can communicate a lot.
Eye contact shows that we are paying attention to the person as
opposed to looking away, which can make the other person feel
ignored.
7. Paralanguage – How we speak affects our communication and
includes the tone, speed and volume of our voice. For example,
talking fast may show happiness, excitement or nervousness while
speaking slow may show seriousness or sadness.

15. What are the common mistakes in non-verbal communication.

Answer – Avoiding common mistakes in non-verbal communication is
crucial for conveying messages accurately and building effective
interpersonal relationships. Here are some tips to avoid these mistakes:
1. Lack of Eye Contact
2. Inappropriate Facial Expressions
3. Poor Posture
4. Ignoring Cultural Differences
5. Ignoring Tone of Voice

Session 3: Non-verbal Communication

16. What is non-verbal communication?
Answer – Without using word if you are sending some information to
others is known as non- verbal communication, some of the non – verbal
communication is –
• Eye contact
• Gestures
• Expressions
• Posture
• Space
• Para Language
• Touch

17. What is the importance of Non-verbal communication?

Answer – In our day-to-day communication
• 55% communication is done using body movements, face, arms, etc.
• 38% communication is done using voice, tone, pauses, etc.
• only 7% communication is done using words.
• around 93% of our communication is non-verbal.

18. What is the purpose of non – verbal communication?

Answer –
• When we communicate with the correct gestures, our message
becomes more effective.
 • We can know our audience’s reaction and change our conversation
accordingly if we understand nonverbal communication.
• Using the right gestures and postures is a sign of professionalism and
etiquette.
• We can utilize our hand movements to exchange communications if
verbal messages are blocked by noise, distance, or other factors. For
example, placing a finger on the lips indicates the need for silence
while nodding the head is the same as saying ‘yes’.

19. Type of non-verbal communication?

Answer – Type of non – verbal communication are –
1. Facial expressions – The movement and changes of the face are the
facial expressions. Many times, facial expressions show the feelings of
a person. For example, expressing your thoughts using a smile, when
we are happy, or when we are sad.
2. Posture – Postures means body of the positions, postures show how
confident you are and your emotional feelings. For example, straight
body posture means confidence.
3. Gestures or Body language – Gestures means with the help of hands
or head if you are sharing any idea or meaning. for example, pointing,
waving and using our hands when speaking.
4. Touch – Some time we communicate using touch we also share
messages to others, for example hand shaking and patting on the
back.
5. Space – When the two people are communicating and you will find
some space between these two people depending on closeness or
intimacy between them.
6. Eye contact – Maintaining eye contact is very important when you
are talking about interest, whereas, looking at any other side can
make the other person feel ignored.
7. Paralanguage – Tone of our voice, speed and volume that makes a
difference in the meaning is a paralanguage.

20. What is Visual Communication?

Answer – Visual communication is the process of exchanging messages
mainly through images or photographs.
Example of visual communication are –
• Under construction sign
• Danger warning
• Sign of Under CCTV surveillance
 Session 4: Communication Cycle and importance of Feedback

21. What is feedback in communication skills?

Answer – The communication cycle is incomplete without feedback. It is
essential for the effective communication that the sender receives
confirmation from the receiver that the message was received. The receiver
provides feedback on the received message while the transmitter sends
information.
Feedback can be positive or negative. Good feedback is always
• Specific
• Helpful
• Kind

22. How many types of Feedback in communication skills?

Answer – There are basically three types of feedback.
• Positive Feedback
• Negative Feedback
• No Feedback

23. What is the good feedback in communication skills?

Answer – A good feedback is one that is –
• Specific: General comment should be avoided. To clarify your
statement, try to provide examples. Rather than giving advice let the
receiver decide what to do with your feedback.
• Timely: Always respond on time, because if input is delayed for too
long, it loses its impact.
• Polite: While sharing feedback is necessary, the recipient should not
be insulted by the input’s language.
• Offering continuing support: Feedback should be shared on a
regular basis. Let recipients know you’re available for help once
you’ve given them feedback.

24. Importance of Feedback?

Answer – Most important factors of feedback is –
 • It validates effective listening: It verifies effective listening by
ensuring that the person providing feedback is understood and that
their feedback is useful.
• It motivates: People can be motivated by positive feedback to
improve their working relationships and continue doing the good job
that has been recognized.
• It boosts learning: It’s critical to get feedback in order to stay on
track with your goals, improve your planning, and generate better
products and services.
• It improves performance: Feedback can assist in making better
judgments in order to improve and boost performance.

25. Identify how and when to give feedback.

Answer – Feedback is an important part of the communication cycle. For
effective communication when sender sends information, the receiver
provides feedback on the received message.

26. Explain the importance of feedback.

Answer – Importance of feedback are –
1. Validates Effective Listening: Shows you’re paying attention and
understanding.
2. Motivates People: Makes people feel good and encourages them.
3. Boosts Learning: Helps us learn and improve.
4. Improves Performance and Decision Making: Points out what’s
done well and where to improve.

Session 5: Barriers to effective communication

27. What is effective communication?

Answer – We now understand that communication can take three forms:
nonverbal, verbal, and visual. All of these strategies, however, will only be
effective if we adhere to the fundamental principles of professional
communication.
Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous are
the acronyms for these 7 Cs qualities.

28. Barriers of Effective Communication?

Answer – Barriers of the Effective Communication are –
 • Physical Barriers – The environmental and natural conditions that
operate as a barrier in communication when conveying messages
from sender to receiver are referred to as physical barriers.
• Linguistic Barriers – A language barrier to communication is the
inability to communicate using a language. The most common
communication barriers are language barriers, which lead to
misunderstandings and misinterpretations between people.
• Interpersonal Barriers – When a sender’s message is received
differently than intended, it creates barriers to interpersonal contact.
It’s also tough to communicate with someone who refuses to
converse or express their emotions or opinions.
• Organizational Barriers – Formal hierarchical structures are used
to create organizations that adhere to performance standards, rules
& regulations, processes, policies, and behavioral norms, among
other things.
• Cultural Barriers – When people from different cultures are unable
to understand each other’s languages, it causes problems and
inconveniences.

29. What are the different ways to overcome from communication

barriers?
Answer –
• Use simple language
• Try to communicate in person as much as possible
• Do not form assumptions on culture, religion or geography
• Take help of a translator to overcome differences in language
• Use visuals
• Be respectful of other’s opinions