CHIRAG GUPTA chiraggupta077@gmail.

com
Key Account Manager +919761115867
Results-driven professional with diverse experience in fast-paced B2B & startup environments, in
http://linkedin.com/in/chirag-
pursuit to contribute expertise in customer relationship management, sales & business
development to a forward-thinking organization committed to growth and innovation. gupta-005b28198

PROFILE SUMMARY
EDUCATION
 Over 4 years of experience in B2B operations and startup environments, with strong expertise in
M.B.A. (Marketing & Finance), 2021 customer relationship management and business development within competitive markets.
Jaypee Institute of Information and
 Currently working as Key Account Manager at Wheesleye Technology Pvt. Ltd., showcasing effective
Technology
cross-functional collaboration and executing marketing strategies aligned with organizational goals.
B.Com., 2018  Developed broad skill set encompassing sales management, business development, marketing
Subharti University strategy formulation &project implementation with proven skills to adapt to evolving market
conditions.
 Recognized for designing & implementing customer feedback system that enhanced customer
satisfaction, improved client retention, and fostered long-term relationships.
CORE COMPETENCIES  Possess in-depth knowledge of CRM systems, driving improved data accuracy & creation of targeted
customer engagement initiatives.
 Customer Relationship Management
 Successfully implemented a customer feedback loop, leading to increased customer satisfaction
 Sales Management
scores and improved client retention rates.
 Business Development
 Skilled in market analysis and penetration tactics, identifying new business opportunities and
 Strategic Relationship Building
crafting tailored marketing campaigns that effectively reach target audiences.
 Client Retention Strategies
 Expert at utilizing advanced analytical capabilities to support data-driven decision-making,
 Market Penetration
streamline operations, and optimize sales processes, contributing to the achievement of key business
 Sales Cycle Optimization
objectives.
 Revenue Growth
 Customer Service Excellence
 Marketing Campaigns
WORK EXPERIENCE
Key Account Manager
 Sales Strategy Development
Wheelseye Technology Pvt. Ltd. November 2024 – Present
 Data Accuracy Management
Key Result Areas:
 Managing strategic key accounts with a strong focus on retention, renewals, and long-term client
engagement in the logistics-tech sector.
 Leading & mentoring 6-member account management team to drive customer retention & performance.
TECHNICAL SKILLS  Designing and implementing data-driven retention strategies to reduce churn and enhance customer
 MS Office Suite lifetime value (CLTV).
 Tally ERP9  Supervising client communications, handling escalations& managing contract renewals to ensure
 CRM System timely resolution and high satisfaction.
 Analyzing customer behavior, usage patterns & feedback to identify risks & enable proactive
engagement.
 Collaborating cross-functionally with product, operation & support teams to address client
challenges & enhance service delivery.
SOFT SKILLS  Tracking key performance metrics such as Net Revenue Retention (NRR), renewal rate, CSAT, and
 Leadership&Collaboration resolution TAT for continuous improvement.
 Detail-Oriented&Analytical Skills  Preparing and presenting account performance reports to internal leadership and client
 Effective Communication stakeholders.
 Time Management  Maintaining accurate client records and interaction history using CRM tools to support transparency
 Problem-Solving and data-driven decision-making.

Assistant Manager
Hi - Nirog Health Tech Pvt. Ltd. April 2022 – November
2024
CERTIFICATION Key Result Areas:
 Sales Strategy Development  Led the development and execution of innovative marketing campaigns and sales strategies in
 HubSpot Inbound Sales Certificate collaboration with cross-functional teams, ensuring alignment with business goals and market needs.
 SalesScripter SMART Sales System  Supervised and mentored a team of three sales representatives, fostering a culture of high
performance and continuous development through targeted coaching and support.
 Drove revenue growth by implementing data-driven sales initiatives focused on acquiring new
customers and expanding market presence.
 Consistently exceeded daily and monthly sales targets while building & nurturing strong
relationships with new and existing clients to boost loyalty and retention.
 Resolved customer inquiries & complaints promptly, enhancing customer satisfaction & experience.
PERSONAL DETAILS  Worked key liaison between customers & internal support teams to ensure timely service delivery.
 Led client retention strategies, optimized revenue streams, and facilitated contract renewals through
Date of Birth: 11th March 1998
proactive relationship management.
Languages Known: English & Hindi
 Conducted regular sales training sessions to improve product knowledge & selling skills, leading to
Address: 127, Greater Ganga Colony,
measurable improvements in team performance.
Ganga Nagar, Meerut- 250001
Highlights:
 Managed and optimized the CRM system to maintain data accuracy and integrity, resulting in a 20%
reduction in the sales cycle duration.
 Penetrated key target accounts by identifying upselling opportunities and ensuring timely payment
collections to drive revenue growth.
 Implemented strategies that consistently exceeded sales targets by 20%–25%.
 Earned recognition for outstanding performance& commitment to customer relationship management.

Client Service Executive

IndiaMART Intermesh Ltd.March 2021 – March 2022
Key Result Areas:
 Collaborated with internal teams to plan & execute marketing campaigns, promotions & sales strategies.
 Supervised & managed team of sales representatives, supervising daily activities & performance
metrics.
 Developed & implemented sales strategies focused on acquiring new customers & increasing
revenue.
 Consistently exceeded daily & monthly sales targets while building & maintaining customer
relationships.
 Addressed customer inquiries, concerns, and complaints promptly, ensuring effective resolution.
 Facilitated communication between customers & internal support teams to improve service delivery.
 Managed key client retention initiatives, revenue optimization, and contract renewal processes.

Highlights:
 Maintained CRM system accuracy, contributing to a 20% reduction in sales cycle duration.
 Upsold products and services to key accounts while ensuring timely payment collection in
accordance with contractual terms.
 Received recognition for exceptional performance and commitment to customer service excellence.