‭ .

Universal Containers (UC) wants to leverage Generative AI Salesforce functionality to‬

1
‭reduce Service Agent handling time by providing recommended replies based on the‬
‭existing Knowledge articles. On which AI capability should UC train the service agents?‬
‭* A. Case Replies‬
‭* B. O Knowledge Replies‬
‭* C. Service Replies‬
‭‬

‭ . How does the AI retriever function within Data Cloud?‬

2
‭* A. It monitors and aggregates data quality metrics across various data pipelines to ensure‬
‭only high-integrity data is used for strategic decision-making.‬
‭* B. It automatically extracts and reformats raw data from diverse sources into standardized‬
‭datasets for use in historical trend analysis and forecasting.‬
‭* C. It performs contextual searches over an indexed repository to quickly fetch the most‬
‭relevant documents, enabling grounding AI responses with trustworthy, verifiable information.‬

‭ . An Agentforce Specialist is creating a custom action in Agentforce. Which option is‬

3
‭available for the Agentforce Specialist to choose for the custom Agent action?‬
‭* A. Apex trigger‬
‭* B. SOQL‬
‭* C. Flows‬
‭‬

‭ . Universal Containers would like to route SMS text messages to a service rep from an‬
4
‭Agentforce Service Agent. Which Service Channel should the company use in the flow to‬
‭ensure it's routed properly?‬
‭* A. Live Agent‬
‭* B. Messaging‬
‭* C. Route Work Action‬
‭‬

‭ . What should Universal Containers consider when deploying an Agentforce Service‬

5
‭Agent with multiple topics and Agent Actions to production?‬
‭* A. Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures‬
‭and potential production agent issues requiring complete redeployment.‬
‭* B. C. Deploy agent components without a test run in staging, relying on production data for‬
‭reliable results. Sandbox configuration alone ensures seamless production deployment.‬
‭* C. Ensure all dependencies are included, Apex classes meet 75% test coverage, and‬
‭configuration settings are aligned with production. Plan for version management and‬
‭post-deployment activation.‬
‭‬

‭ . Universal Containers (UC) wants to enable its sales team to use AI to suggest‬
6
‭recommended products from its catalog. Which type of prompt template should UC use?‬
‭* A. Record summary prompt template‬
*‭ B. Email generation prompt template‬
‭* C. Flex prompt template‬
‭‬

‭ . What is automatically created when a custom search index is created in Data Cloud?‬
7
‭* A. A dynamic retriever to allow runtime selection of retriever parameters without manual‬
‭configuration‬
‭* B. A retriever that shares the name of the custom search index‬
‭* C. A predefined Apex retriever class that can be edited by a developer to meet specific needs‬
‭‬

‭ . Amid their busy schedules, sales reps at Universal Containers dedicate time to follow‬
8
‭up with prospects and existing clients via email regarding renewals or new deals. They‬
‭spend many hours throughout the week reviewing past communications and details‬
‭about their customers before performing their outreach. Which standard Agent action‬
‭helps sales reps draft personalized emails to prospects by generating text based on‬
‭previous successful communications?‬
‭* A. Agent Action: Draft or Revise Sales Email‬
‭* B. Agent Action: Summarize Record‬
‭* C. Agent Action: Find Similar Opportunities‬

‭ . An Agentforce Specialist needs to create a prompt template to fill a custom field‬

9
‭named Latest Opportunities Summary on the Account object with information from the‬
‭three most recently opened opportunities. How should the Agentforce Specialist gather‬
‭the necessary data for the prompt template?‬
‭* A. Select the latest Opportunities related list as a merge field.‬
‭* B. Select the Account Opportunity object as a resource when creating the prompt template.‬
‭* C. Create a flow to retrieve the opportunity information.‬
‭‬

‭ 0. What is the importance of Action Instructions when creating a custom Agent action?‬
1
‭* A. Action Instructions define the expected user experience of an action.‬
‭* B. Action Instructions tell the user how to call this action in a conversation.‬
‭* C. O Action Instructions tell the large language model (LLM) which action to use.‬
‭‬

‭ 1. When configuring a prompt template, an Agentforce Specialist previews the results of‬
1
‭the prompt template they've written. They see two distinct text outputs: Resolution and‬
‭Response. Which information does the Resolution text provide?‬
‭* A. It shows the full text that is sent to the Trust Layer.‬
‭* B. It shows which sensitive data is masked before it is sent to the LLM.‬
‭* C. It shows the response from the LLM based on the sample record.‬
‭‬

‭ 2. Which scenario best demonstrates when an Agentforce Data Library is most useful‬
1
‭for improving an Al agent's response accuracy?‬
‭* A. When data is being retrieved from Snowflake using zero-copy for vectorization and‬
r‭ etrieval.‬
‭* B. When the AI agent must provide answers based on a curated set of policy documents that‬
‭are stored, regularly updated, and indexed in the data library.‬
‭* C. O When the AI agent needs to combine data from disparate sources based on mutually‬
‭common data, such as Customer Id and Product Id for grounding.‬
‭‬

‭ 3. Universal Containers deploys a new Agentforce Service Agent into the company's‬
1
‭website but is getting feedback that the Agentforce Service Agent is not providing‬
‭answers to customer questions that are found in the company's Salesforce Knowledge‬
‭articles. What is the likely issue?‬
‭* A. The Agentforce Service Agent user needs to be created under the standard Agent‬
‭Knowledge profile.‬
‭* B. The Agentforce Service Agent user is not assigned the correct Agent Type License.‬
‭* C. The Agentforce Service Agent user was not given the Allow View Knowledge permission‬
‭set.‬
‭* ‬

‭ 4. Universal Containers' Agent Action includes several Apex classes for the new‬
1
‭Agentforce Agent. What is an important consideration when deploying Apex that is‬
‭invoked by an Agent Action?‬
‭* A. The Apex classes must have at least 75% code coverage from unit tests, and all‬
‭dependencies must be in the deployment package.‬
‭* B. O The Apex classes may bypass the 75% code coverage requirement as long as they are‬
‭only used by the agent.‬
‭* C. O Apex classes invoked by an Agent Action may be deployed with less than 75% test‬
‭coverage as long as the agent is not activated in production.‬

‭ 5. Universal Containers needs its sales reps to be able to only execute prompt‬
1
‭templates. What should the company use to achieve this requirement?‬
‭* A. B. C. Prompt Execute Template permission set‬
‭* B. Prompt Template Manager permission set‬
‭* C. Prompt Template User permission set‬

‭ 6. When creating a custom retriever in Einstein Studio, which step is considered‬

1
‭essential?‬
‭* A. O Define the output configuration by specifying the maximum number of results to return,‬
‭and map the output fields that will ground the prompt.‬
‭* B. Select the search index, specify the associated data model object (DMO) and data space,‬
‭and optionally define filters to narrow search results.‬
‭* C. Configure the search index, choose vector or hybrid searchy choose the fields for filtering,‬
‭the data space and model, then define the ranking method.‬

‭ 7. Universal Containers' service team wants to customize the standard case summary‬
1
‭response from Agentforce. What should the Agentforce Specialist do to achieve this?‬
*‭ A. B. Create a custom Record Summary prompt template for the Case object.‬
‭* B. Summarize the Case with a standard Agent action.‬
‭* C. Customize the standard Record Summary template for the Case object.‬
‭* ‬

‭ 8. What is a valid use case for Data Cloud retrievers?‬

1
‭* A. Modifying and updating data/ within the source systems connected to Data Cloud‬
‭* B. Returning relevant data from the vector database to augment a prompt‬
‭* C. Grounding data from external websites to augment a prompt with RAG‬
‭* ‬

‭ 9. Universal Containers wants to reduce overall customer support handling time by‬
1
‭minimizing the time spent typing routine answers for common questions in-chat, and‬
‭reducing the post-chat analysis by suggesting values for case fields. Which combination‬
‭of Agentforce for Service features enables this effort?‬
‭* A. Einstein Service Replies and Work Summaries‬
‭* B. Einstein Reply Recommendations and Case Summaries‬
‭* C. Einstein Reply Recommendations and Case Classification‬
‭* ‬

‭ 0. What is the role of the large language model (LLM) in understanding intent and‬
2
‭executing an Agent Action?‬
‭* A. Find similar requested topics and provide the actions that need to be executed‬
‭* B. C. Determine a user's topic access and sort actions by priority to be executed Identify the‬
‭best matching topic and actions and correct order of execution‬
‭* ‬

‭ 1. Universal Containers built a Field Generation prompt template that worked for many‬
2
‭records, but users are reporting random failures with token limit errors. What is the‬
‭cause of the random nature of this error?‬
‭* A. The template type needs to be switched to Flex to accommodate the variable amount of‬
‭tokens generated by the prompt grounding.‬
‭* B. The number of tokens that can be processed by the LLM varies with total user demand.‬
‭* C. The number of tokens generated by the dynamic nature of the prompt template will vary‬
‭by record.‬
‭* ‬

‭ 2. What considerations should an Agentforce Specialist be aware of when using Record‬

2
‭Snapshots grounding in a prompt template?‬
‭* A. Email addresses associated with the object are excluded.‬
‭* B. Activities such as tasks and events are excluded.‬
‭* C. O Empty data, such as fields without values or sections without limits, is filtered out.‬
‭* ‬

‭ 3. Universal Containers (UC) would like to implement Sales Development‬

2
‭Representative (SDR) Agent. Which channel consideration should UC be aware of while‬
‭implementing it?‬
‭* A. O SDR Agent must also be deployed in the company website.‬
*‭ B.O SDR Agent must be deployed in Messaging channel.‬
‭* C. O SDR Agent only works in Email channel.‬
‭* ‬

‭ 4. Universal Containers (UC) wants to limit an agent's access to Knowledge articles,‬

2
‭while deploying Answer Questions with Knowledge action. How should UC achieve this?‬
‭* A.O Update the Data Library Retriever to filter on a custom field on the Knowledge article.‬
‭* B. Define scope instructions to the agent specifying a list of allowed article titles or IDs.‬
‭* C. Assign Data Categories to Knowledge articles, and define Data Category filters in the‬
‭Agentforce Data Library.‬
‭* ‬

‭ 5. Which element in the Omni-Channel flow should be used to connect the flow with the‬
2
‭agent?‬
‭* A. Route Work Action‬
‭* B. Decision‬
‭* C. Assignment‬
‭* ‬

‭ 6. Universal Containers (UC) is creating a new custom prompt template to populate a‬

2
‭field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data‬
‭is captured and monitored for adoption and possible enhancements. Which prompt‬
‭template type should UC use and which consideration should UC review?‬
‭* A. Flex, and that Dynamic Fields is enabled‬
‭* B. Field Generation, and that Dynamic Forms is enabled‬
‭* C. Field Generation, and that Dynamic Fields is enabled‬
‭* ‬

‭ 7. Universal Containers is using Agentforce for Sales to find similar opportunities to‬
2
‭help close deals faster. The team wants to understand the criteria used by the Agent to‬
‭match opportunities. What is one criteria that Agentforce for Sales uses to match similar‬
‭opportunities?‬
‭* A. Matched opportunities were created in the last 12 months.‬
‭* B. Matched opportunities have a status of Closed Won from last 12 months.‬
‭* C. Matched opportunities are limited to the same account.‬
‭* ‬

‭ 8. Universal Containers plans to enhance its sales team's productivity using AI. Which‬
2
‭specific requirement necessitates the use of Prompt Builder?‬
‭* A. Creating a draft newsletter for an upcoming tradeshow‬
‭* B. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data‬
‭* C. Predicting the likelihood of customers churning or discontinuing their relationship with the‬
‭company‬
‭* ‬

‭ 9. Universal Containers wants to implement a solution in Salesforce with a custom UX‬

2
‭that allows users to enter a sales order number. Subsequently, the system will invoke a‬
‭custom prompt template to create and display a summary of the sales order header and‬
‭ ales order details. Which solution should an Agentforce Specialist implement to meet‬
s
‭this requirement?‬
‭* A. B. Create a screen flow to collect sales order number and invoke the prompt template‬
‭using the standard "Prompt Template" flow action. Create an autolaunched flow and Invoke the‬
‭prompt template using the standard "Prompt Template" flow action.‬
‭* B. Create an autolaunched flow and Invoke the prompt template using the standard "Prompt‬
‭Template" flow action.‬
‭* C. O Create a template-triggered prompt flow and invoke the prompt template using the‬
‭standard "Prompt Template" flow action.‬
‭* ‬

‭ 0. Universal Containers has an active standard email prompt template that does not‬
3
‭fully deliver on the business requirements. Which steps should an Agentforce Specialist‬
‭take to use the content of the standard prompt email template in question and customize‬
‭it to fully meet the business requirements?‬
‭* A. Save as New Version and edit as needed.‬
‭* B. Save as New Template and edit as needed.‬
‭* C. O Clone the existing template and modify as needed.‬
‭* ‬

‭ 1. Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of‬
3
‭its agents prior to deploying them in production. UC would like to efficiently test a large‬
‭and repeatable number of utterances. What should the Agentforce Specialist‬
‭recommend?‬
‭* A. O Leverage the Agent Large Language Model Model (LLM) UI and test UC's agents with‬
‭different utterances prior to activating the agent.‬
‭* B. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing‬
‭template.‬
‭* C. Deploy the agent in a Q/A sandbox environment and review the Utterance Analysis‬
‭reports to review effectiveness.‬
‭* ‬

‭ 2. Universal Containers (UC) wants to implement an AI-powered customer service agent‬

3
‭that can: • Retrieve proprietary policy documents that are stored as PDFs. • Ensure‬
‭responses are grounded in approved company data, not generic LLM knowledge. What‬
‭should UC do first?‬
‭* A. Expand the AI agent's scope to search all Salesforce records.‬
‭* B. Set up an Agentforce Data Library for AI retrieval of policy documents.‬
‭* C. Add the files to the content, and then select the data library option.‬
‭* ‬

‭ 3. For an Agentforce Data Library that contains uploaded files, what occurs once it is‬
3
‭created and configured?‬
‭* A. Indexes the uploaded files in Salesforce File Storage‬
‭* B. Indexes the uploaded files in a location specified by the user‬
‭* C. O Indexes the uploaded files into Data Cloud‬
‭* ‬
‭ 4. Universal Containers (UC) has configured Agentforce Data Library using Knowledge‬
3
‭articles. When testing in Agent Builder and the Experience Cloud site, the agent is not‬
‭responding with grounded Knowledge article information. However, when tested in‬
‭Prompt Builder, the response returns correctly. What should UC do to troubleshoot the‬
‭issue?‬
‭* A. B. Create a new permission set that assigns "Manage Knowledge and assign it to the‬
‭Agentforce Service Agent User.‬
‭* B. Ensure the assigned User permission set includes access to the prompt template used to‬
‭access the Knowledge articles.‬
‭* C. O Ensure the Data Cloud User permission set has been assigned to the Agentforce‬
‭Service Agent User.‬
‭* ‬

‭ 5. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and‬
3
‭has created a custom prompt to summarize case records. Users have reported that the‬
‭case summaries generated are not returning the appropriate information. What is a‬
‭possible explanation for the poor prompt performance?‬
‭* A. The Einstein Trust Layer is incorrectly configured.‬
‭* B. The data being used for grounding is incorrect or incomplete.‬
‭* C. O The prompt template version is incompatible with the chosen LLM.‬
‭* ‬

‭ 6. Universal Containers recently launched a pilot program to integrate conversational AI‬

3
‭into its CRM business operations with Agentforce Agents. How should the Agentforce‬
‭Specialist monitor Agents' usability and the assignment of actions?‬
‭* A. Run a report on the Platform Debug Logs.‬
‭* B. Run Agent Analytics‬
‭* C. O Query the Agent log data using the metadata API.‬
‭* ‬

‭ 7. How does an Agent respond when it can't understand the request or find any‬
3
‭requested information?‬
‭* A. With a general message asking the user to rephrase the request‬
‭* B. With a preconfigured message, based on the action type‬
‭* C. With a generated error message‬
‭* ‬

‭ 8. Universal Containers tests out a new Einstein Generative AI feature for its sales team‬
3
‭to create personalized and contextualized emails for its customers. Sometimes, users‬
‭find that the draft email contains placeholders for attributes that could have been derived‬
‭from the recipient's contact record. What is the most likely explanation for why the draft‬
‭email shows these placeholders?‬
‭* A. The user does not have Einstein Sales Emails permission assigned.‬
‭* B. The user does not have permission to access the fields.‬
‭* C‬

‭ 8. Universal Containers tests out a new Einstein Generative AI feature for its sales team‬
3
‭to create personalized and contextualized emails for its customers. Sometimes, users‬
f‭ ind that the draft email contains placeholders for attributes that could have been derived‬
‭from the recipient's contact record. What is the most likely explanation for why the draft‬
‭email shows these placeholders?‬
‭A. The user does not have Einstein Sales Emails permission assigned.‬
‭B. The user does not have permission to access the fields.‬
‭C. The user's locale language is not supported by Prompt Builder.‬

‭ 9. Universal Containers (UC) plans to implement prompt templates that utilize the‬
3
‭standard foundation models. What should UC consider when building prompt templates‬
‭in Prompt Builder?‬
‭A. Train LLM with data using different writing styles including word choice, intensifiers, emojis,‬
‭and punctuation.‬
‭B. Ask it to role-play as a character in the prompt template to provide more context to the LLM.‬
‭C. Include multiple-choice questions within the prompt to test the LLM's understanding of the‬
‭context.‬

‭ 0. Universal Containers (UC) currently tracks Leads with a custom object. UC is‬
4
‭preparing to implement the Sales Development Representative (SDR) Agent. Which‬
‭consideration should UC keep in mind?‬
‭A. Agentforce SDR only support custom objects associated with Accounts.‬
‭B. Agentforce SDR only works with the standard Lead object.‬
‭C. Agentforce SDR only works on Opportunites.‬

‭ 1. Universal Containers (UC) wants to enable its sales team to get insights into product‬
4
‭and competitor names mentioned during calls. How should UC meet this requirement?‬
‭A. Enable Einstein Conversation Insights, assign permission sets, define recording managers,‬
‭and customize insights with up to 50 competitor names.‬
‭B. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets,‬
‭and customize insights with up to 25 products.‬
‭C. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and‬
‭customize insights with up to 50 products.‬

‭ 2. Universal Containers has grounded a prompt template with a related list. During user‬
4
‭acceptance testing (UAT), users are not getting the correct responses. What is causing‬
‭this issue?‬
‭A. The related list is Read Only.‬
‭B. The related list is not on the parent object's page layout.‬
‭C. The related list prompt template option is not enabled.‬

‭ 3. An Agentforce Specialist is tasked with analyzing Agent interactions looking into user‬
4
‭inputs, requests, and queries to identify patterns and trends. What functionality allows‬
‭the Agentforce Specialist to achieve this?‬
‭A. User Utterances dashboard‬
‭ . Agent Event Logs dashboard‬
B
‭C. AI Audit and Feedback Data dashboard‬

‭ 4. Universal Containers (UC) is rolling out an AI-powered support assistant to help‬

4
‭customer service agents quickly retrieve relevant troubleshooting steps and policy‬
‭guidelines. The assistant relies on a search index in Data Cloud that contains product‬
‭manuals, policy documents, and past case resolutions. During testing, UC notices that‬
‭agents are receiving too many irrelevant results from older product versions that no‬
‭longer apply. How should UC address this issue?‬
‭A. Modify the search index to only store documents from the last year and remove older‬
‭records.‬
‭B. Use the default retriever, as it already searches the entire search index and provides broad‬
‭coverage.‬
‭C. Create a custom retriever in Einstein Studio, and apply filters for publication date and product‬
‭line.‬

‭ 5. Universal Containers has implemented an agent that answers questions based on‬
4
‭Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?‬
‭A. General FAQ topic and Answers Questions with Knowledge Action‬
‭B. General Q&A topic and knowledge Article Answers action‬
‭C. General CRM topic and Answers Questions with LLM Action‬

‭ 6. Universal Containers wants to leverage the Record Snapshots grounding feature in a‬

4
‭prompt template. What preparations are required?‬
‭A. Create a field set for all the fields to be grounded‬
‭B. Enable and configure dynamic form for the object‬
‭C. Configure page layout of the master record type‬

‭ 7. Universal Containers recently added a custom flow for processing returns and‬
4
‭created a new Agent Action. Which action should the company take to ensure the‬
‭Agentforce Service Agent can run this new flow as part of the new Agent Action?‬
‭A. Assign the Manage Users permission to the Agentforce Agent user.‬
‭B. Recreate the flow using the Agentforce Agent user.‬
‭C. Assign the Run Flows permission to the Agentforce Agent user.‬

‭ 8. Universal Containers (UC) wants to make a sales proposal and directly use data from‬
4
‭multiple unrelated objects (standard and custom) in a prompt template. How should UC‬
‭accomplish this?‬
‭A. Create a prompt template-triggered flow to access the data from standard and custom‬
‭objects.‬
‭B. Create a Flex template to add resources with standard and custom objects as inputs.‬
‭C. Create a prompt template passing in a special custom object that connects the records‬
‭temporarily.‬
‭ 9. In a Knowledge-based data library configuration, what is the primary difference‬
4
‭between the identifying fields and the content fields?‬
‭A. Identifying fields help locate the correct Knowledge article, while content fields enrich AI‬
‭responses with detailed information.‬
‭B. Identifying fields highlight key terms for relevance scoring, while content fields store the full‬
‭text of the article for retrieval.‬
‭C. Identifying fields categorize articles for indexing purposes, while content fields provide a brief‬
‭summary for display.‬

‭ 0. Universal Containers (UC) uses a file upload-based data library and custom prompt to‬
5
‭support AI-driven training content. However, users report that the AI frequently returns‬
‭outdated documents. Which corrective action should UC implement to improve content‬
‭relevancy?‬
‭A. Continue using the default retriever without filters, because periodic re-uploads will eventually‬
‭phase out outdated documents without further configuration or the need for custom retrievers.‬
‭B. Configure a custom retriever that includes a filter condition limiting retrieval to documents‬
‭updated within a defined recent period, ensuring that only current content is used for AI‬
‭responses.‬
‭C. Switch the data library source from file uploads to a Knowledge-based data library, because‬
‭Salesforce Knowledge bases automatically manage document recency, ensuring current‬
‭documents are returned.‬

‭ 1. Universal Containers (UC) is experimenting with using public Generative AI models‬

5
‭and is familiar with the language required to get the information it needs. However, it can‬
‭be time consuming for both UC's sales and service reps to type in the prompt to get the‬
‭information they need, and ensure prompt consistency. Which Salesforce feature should‬
‭the company use to address these concerns?‬
‭A. Agent Builder and Action: Query Records‬
‭B. Einstein Recommendation Builder‬
‭C. Einstein Prompt Builder and Prompt Templates‬

‭ 2. Universal Containers implements Custom Agent Actions to enhance its customer‬

5
‭service operations. The development team needs to understand the core components of‬
‭a Custom Agent Action to ensure proper configuration and functionality. What should the‬
‭development team review in the Custom Agent Action configuration to identify one of the‬
‭core components of a Custom Agent Action?‬
‭A. Instructions‬
‭B. Action Triggers‬
‭C. Output Types‬

‭ 3. A data scientist needs to view and manage models in Einstein Studio. The data‬
5
‭scientist also needs to create prompt templates in Prompt Builder. Which permission‬
‭ ets should an Agentforce Specialist assign to the data scientist?‬
s
‭A. Prompt Template Manager and Prompt Template User‬
‭B. Data Cloud Admin and Prompt Template Manager‬
‭C. Prompt Template User and Data Cloud Admin‬

‭ 4. The sales team at a hotel resort would like to generate a guest summary about the‬
5
‭guests' interests and provide recommendations based on their activity preferences‬
‭captured in each guest profile. They want the summary to be available only on the‬
‭contact record page. Which AI capability should the team use?‬
‭A. Model Builder‬
‭B. Prompt Builder‬
‭C. Agent Builder‬

‭ 5. Universal Containers wants to utilize Agentforce for Sales to help sales reps reach‬
5
‭their sales quotas by providing AI-generated plans containing guidance and steps for‬
‭closing deals. Which feature meets this requirement?‬
‭A. Create Account Plan‬
‭B. Find Similar Deals‬
‭C. Create Close Plan‬

‭ 6. A customer service representative is looking at a custom object that stores travel‬

5
‭information. They recently received a weather alert and now need to cancel flights for the‬
‭customers that are related with this itinerary. The representative needs to review the‬
‭Knowledge articles about canceling and rebooking the customer flights. Which‬
‭Agentforce capability helps the representative accomplish this?‬
‭* A. Generate a Knowledge article based off the prompts that the agent enters to create steps‬
‭to cancel flights.‬
‭* B. Execute tasks based on available actions, answering questions using information from‬
‭accessible Knowledge articles.‬
‭* C. Invoke a flow which makes a call to external data to create a Knowledge article.‬
‭* ‬

‭ 7. An Agentforce Specialist wants to troubleshoot their Agent's performance. Where‬

5
‭should the Agentforce Specialist go to access all user interactions with the Agent,‬
‭including Agent errors, incorrectly triggered actions, and incomplete plans?‬
‭* A. Plan Canvas‬
‭* B. Event Logs‬
‭* C. O Agent Settings‬

‭ 8. Universal Containers (UC) implements a custom retriever to improve the accuracy of‬
5
‭AI-generated responses. UC notices that the retriever is returning too many irrelevant‬
‭results, making the responses less useful. What should UC do to ensure only relevant‬
‭data is retrieved?‬
‭* A. Increase the maximum number of results returned to capture a broader dataset.‬
*‭ B. Define filters to narrow the search results based on specific conditions.‬
‭* C. O Change the search index to a different data model object (DMO).‬

‭ 9. What is true of Agentforce Testing Center?‬

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‭* A. Running tests risks modifying CRM data in a production environment.‬
‭* B. Running tests does not consume Einstein Requests.‬
‭* C. Agentforce Testing Center can only be used in a production environment.‬

‭ 0. Universal Containers (UC) wants to build an Agentforce Service Agent that provides‬
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‭the latest, active, and relevant policy and compliance information to customers. The‬
‭agent must: • Semantically search HR policies, compliance guidelines, and company‬
‭procedures. • Ensure responses are grounded on published Knowledge. • Allow‬
‭Knowledge updates to be reflected immediately without manual reconfiguration. What‬
‭should UC do to ensure the agent retrieves the right information?‬
‭* A. Enable the agent to search all internal records and past customer inquiries.‬
‭* B. I mode Manually add policy responses into the AI model to prevent hallucinations.‬
‭* C. Set up an Agentforce Data Library to store and index policy documents for AI retrieval.‬