TRƯỜNG CAO ĐẲNG KINH TẾ CÔNG NGHIỆP HÀ NỘI
ĐỀ THI KẾT THÚC MÔN HỌC
HÌNH THỨC THI: VIẾT
Đề số: 3 Trình độ đào tạo: Cao Đẳng Nghề: Quản trị văn phòng
Môn học/ Mô đun: Tiếng Anh Văn Phòng
Thời gian thi: 90’
GV1 GV2 Điểm chung Số phách
PART 1: VOCABULARY
A. Complete the sentences with words from the box:
export home luxury mass niche
1. Nike sports clothing sells to a __________________ market.
2. High-quality, expensive goods sell in a __________________ market.
3. __________________ markets are usually small but profitable.
4. Products sold inside the producer’s country are sold to the __________________
market.
5. __________________ markets are outside the producer’s country
B. Match the term in column A with its correct definition in column B
A B
1. creative a) a company that is own by another larger
company
2. subsidiary b) a company that you buy from
3. download c) the people who have a lot of new ideas
4. supplier d) a company’s main store, often big and in an
important shopping area.
5. flagship store e) move information from a network to a PC
6. salary f) employ someone to do a job
7. demand g) the money people earn for their job
8. hire h) the need people have for a service
Your answer:
1. 2. 3. 4.
5. 6. 7. 8.
PART 2: READING
A. Read the following passage and decide if the statements are True or False
SOCIAL ADVERTISING: Lower costs and a personal relationship
People use Facebook to complain about or praise companies and products, from
airlines to biscuits. That’s why social media marketing is important for advertisers.
Facebook can help advertisers reach hundreds of millions of possible customers – a huge
market.
Facebook has a lot of information about its users, including people’s interests and
their friends. Advertisers can use this information. It helps them get the right message to
the right person at the right time.
Starbucks, the coffee retailer, created its first page few years ago. The page helped
the company understand the things people liked – and dislikes. It then used that
information to help create its more traditional advertising campaigns. It also used the
advertising campaigns to draw more people to its Facebook pages, which have tens of
millions of fans.
It’s an inexpensive way to attract new customers and it allows the company to build a
close relationship with them.
Every time Facebook showed the ad to 1,000 people or every time a person click
on one of the ads, Starbucks paid Facebook. Ads usually cost less than $1 per click. More
than 90 per cent of Facebook revenues come from advertising, according to EMarketer, a
research firm.
0. People rarely chat about products or services on Facebook False
01. The article says that Facebook is good at reaching small markets
02. Facebook’s user data is very useful for advertisers
03. Starbucks uses Facebook to learn about its customers
04. Companies have to spend a lot of money to advertise on Facebook
05. Facebook earns most of its money from advertising
B. Complete the email with words from the box:
yours confirm menu again pleased book
Dear Ms Arana,
Thank you for your enquiry of 12th November.
We are (0) pleased to inform you that you can (6) __________________ our exclusive
Viennese Dining Room for 22nd November from 7 p.m. It can seat up to 25 people and
has a beautiful view of the lake.
You can find a sample (7) __________________ on your website. It has a lot of typical
dishes, including some regional fish dishes and vegetarian specialities. Please let us know
what you think.
The price for a three-course meal (vegetarian or standard) would be $40 per person,
including drinks and 10 per cent service.
For first-time customers like you, there is a special offer: you can choose anything from
our desserts menu completely free of charge, as well as tea or coffee.
Could you please (8) __________________ your booking by 17th November. Thank you
once (9) __________________ for your enquiry.
We look forward to seeing you and your guests on 22nd November.
(10) __________________ sincerely,
J Richards
Restaurant Manager
PART 3: SKILL
A. Complete the introduction below to a talk about customer services using
the words in the box.
a) By the end of my talk d) Secondly
b) finally e) subject of my presentation
c) three sections f) good to see you all
Hi, I’m Nadim and I’m a customer services trainer. It’s (0) __________f_______ here
today. The (1) __________________ is how to deal with complaints. My talk is in
(2)__________________. Firstly, I’ll explain why customers complain.
(3)__________________, we’ll look at how customer services should respond. And
(4)__________________, we will discuss what we can learn from complaints.
(5)__________________, you will understand how to help customers effectively and
calmly.
B. Match the statements (1-5) to the offers (A-E)
A B
1. Why did you leave your last job? a) My main skills are in research an
analysis
2. What are you good at? b) Yes. When does the job start?
3. Can you work under pressure? c) I hope to be head of the department
4. Where do you want to be in 10 d) Yes, I always work calmly and
years’ time? effectively
5. Do you have any questions? e) I wanted a challenge and to use my
skills
Your answer:
1. 2. 3. 4. 5.
PART 4: LANGUAGE
A. Complete the sentences with the correct form of the verbs in the brackets
My company (0) provides (provide) training every year for all employees. Last month, I
(1) __________________ (go) on a three-day training course about project management.
It (2) __________________ an interesting three days. We read case studies about
successful and unsuccessful projects and then (3) __________________ (discuss) them.
The quality of the training (4) __________________ (be) always very high and every
course (5) __________________ (give) us a lot of useful information.
B. Choose the best word / phrase to complete each of these sentences
0. How many / much tables are there in the restaurant?
1. Are there some / any fish dishes on the menu?
2. How much / many does it cost?
3. They don’t have some / any music or entertainment.
4. This restaurant does some / any interesting desserts.
5. They don’t have many / much vegetarian dishes.
PART 5: WRITING
Write an e-mail to one of the three restaurants: The Happy Lobster
(tablebooking@happylobster.com), Paco and Rosita (tablebooking@pacoandrosita.com)
and Kenala Sand (tablebooking@kenalasand.com)
You want to book a table for an office celebration:
- You need a table for 15 people
- Include the date and time
- Ask if they have any tables available.
- Ask the restaurant to send you a menu.
Your answer:
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The End
TRƯỜNG CAO ĐẲNG KINH TẾ CÔNG NGHIỆP HÀ NỘI
ĐÁP ÁN ĐỀ THI KẾT THÚC MÔN HỌC
HÌNH THỨC THI: BÀI TẬP LỚN
Đề số: 3 Trình độ đào tạo: Cao đẳng Nghề: Quản trị văn phòng
Môn học/ Mô đun: Tiếng Anh Văn Phòng
Thời gian thi:
Câu hỏi Nội dung Điểm
(point)
PART 1 :A (0,5 Ý 1: mass 0.1
points)
Ý 2:luxury 0.1
Ý 3: niche 0.1
Ý 4: home 0.1
Ý 5: export 0.1
PART 1: B (2 Ý 1: c 0.25
points)
Ý 2: a 0.25
Ý 3: e 0.25
Ý 4: b 0.25
Ý 5: d 0.25
Ý 6: g 0.25
Ý 7: h 0.25
Ý 8: f 0.25
PART 2 (2,5 Ý 1: F 0.2
points)
Ý 2: T 0.2
Ý 3: T 0.2
Ý 4: F 0.2
Ý 5: T 0.2
Ý 6: book 0.3
Ý 7: menu 0.3
Ý 8: confirm 0.3
Ý 9: again 0.3
Ý 10: yours 0.3
Part 3:A (1 points) Ý 1: e 0.2
Ý 2: c 0.2
Ý 3: d 0.2
Ý 4: b 0.2
Ý 5: a 0.2
Part 3: B(1 Ý 1: e 0.2
points)
Ý 2:a 0.2
Ý 3:d 0.2
Ý 4: c 0.2
Ý 5:b 0.2
Part 4:A(0,5 Ý 1: went 0.1
points)
Ý 2: was 0.1
Ý 3: discussed 0.1
Ý 4: is 0.1
Ý 5: give 0.1
Part 4: B Ý 1: any 0.1
(0,5point)
Ý 2: much 0.1
Ý 3: any 0.1
Ý 4: some 0.1
Ý 5: many 0.1
Part 5:2 point Ý 1: Viết đúng cấu trúc 1 email. 0.5
- From: (email of the sender) / To: (email of the
receiver) / Subject of the emails
- Dear + the receiver of the email.
- The content of the email.
- The closing
- Signature
Ý 2: Cung cấp đầy đủ các thông tin yêu cầu trong đề bài 0.5
Ý 3: ngữ pháp 0.5
Ý 4: từ vựng 0.5
Cộng điểm 10
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