HP ENVY 17 Notebook PC

HP ENVY TouchSmart m7 Notebook PC

HP ENVY TouchSmart 17 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

 Copyright 2013 Hewlett-Packard

Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a trademark
of Intel Corporation in the U.S. and other
countries. Leap Motion, the Leap Motion
logo, and Airspace are the trademarks of
Leap Motion, Inc. and are used here by
permission. Microsoft and Windows are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: August 2013
First Edition: April 2013
Document Part Number: 715237-002

Product notice

Software terms

This guide describes features that are

common to most models. Some features may
not be available on your computer.

By installing, copying, downloading, or

otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole remedy
is to return the entire unused product
(hardware and software) within 14 days for
a refund subject to the refund policy of your
place of purchase.

Not all features are available in all editions

of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.

For any further information or to request a

full refund of the computer, please contact
your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or void
your warranty.

iii

iv

Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).

vi

Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

Service tag and PCID label ....................................................................................................... 6
Service tag ............................................................................................................... 6
PCID label ................................................................................................................ 6
2 External component identification ..................................................................................... 8
Display ................................................................................................................................... 8
Buttons and speakers ................................................................................................................ 9
Keys ..................................................................................................................................... 11
Lights .................................................................................................................................... 12
TouchPad .............................................................................................................................. 13
Left side ................................................................................................................................ 14
Right side .............................................................................................................................. 15
Bottom .................................................................................................................................. 17
3 Illustrated parts catalog .................................................................................................. 19
Computer major components ................................................................................................... 19
Display assembly subcomponents ............................................................................................. 28
Mass storage devices ............................................................................................................. 29
Miscellaneous parts ................................................................................................................ 30
Sequential part number listing .................................................................................................. 31
4 Removal and replacement procedures preliminary requirements .................................... 40
Tools required ....................................................................................................................... 40
Service considerations ............................................................................................................ 40
Plastic parts ............................................................................................................ 40
Cables and connectors ............................................................................................ 41
Drive handling ........................................................................................................ 41
Grounding guidelines ............................................................................................................. 42
Electrostatic discharge damage ................................................................................. 42
Packaging and transporting guidelines ....................................................... 43

vii

Workstation guidelines ............................................................................. 43

Equipment guidelines ................................................................................ 44
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 45
Component replacement procedures ........................................................................................ 45
Battery ................................................................................................................... 46
Service cover .......................................................................................................... 47
Hard drive ............................................................................................................. 48
Memory modules .................................................................................................... 51
WLAN module ........................................................................................................ 52
Optical drive .......................................................................................................... 55
6 Removal and replacement procedures for Authorized Service Provider parts .................. 58
Component replacement procedures ........................................................................................ 58
Display panel ......................................................................................................... 59
RTC battery ............................................................................................................ 63
Base enclosure ........................................................................................................ 64
Front speakers ........................................................................................................ 68
Optical drive connector board .................................................................................. 69
Subwoofer ............................................................................................................. 70
Display hinges and top cover ................................................................................... 72
Display panel cable ................................................................................................ 74
Webcamera/microphone module ............................................................................. 75
WLAN antenna cables ............................................................................................ 77
USB board ............................................................................................................. 79
Fingerprint reader board .......................................................................................... 81
Leap Motion module ................................................................................................ 82
Power connector cable ............................................................................................ 84
Fan ....................................................................................................................... 85
System board ......................................................................................................... 86
Heat sink ............................................................................................................... 89
Processor ............................................................................................................... 91
Keyboard ............................................................................................................... 92
Rear speakers ......................................................................................................... 95
Power button board ................................................................................................. 97
TouchPad module .................................................................................................... 98
7 Setup Utility (BIOS) and System Diagnostics .................................................................. 100
Windows 8 Computer Setup (BIOS) and Advanced System Diagnostics ................................... 100
Using Setup Utility ................................................................................................. 100

viii

Starting Setup Utility (BIOS) ..................................................................... 100

Updating the BIOS ................................................................................. 100
Determining the BIOS version ................................................... 100
Downloading a BIOS update .................................................... 101
Using System Diagnostics ......................................................... 102
8 Specifications ................................................................................................................ 103
Computer specifications ........................................................................................................ 103
43.9-cm (17.3-in), HD+ display specifications ......................................................................... 104
Hard drive specifications ...................................................................................................... 105
9 Backing up, restoring, and recovering .......................................................................... 106
Creating recovery media and backups ................................................................................... 106
Creating HP Recovery media .................................................................................. 107
Restore and recovery ............................................................................................................ 108
Using Windows Refresh for quick and easy recovery ................................................. 109
Remove everything and reinstall Windows ............................................................... 109
Recovering using HP Recovery Manager .................................................................. 110
What you need to know .......................................................................... 111
Using the HP Recovery partition to recover a minimized image (select models
only) ..................................................................................................... 111
Using HP Recovery media to recover ........................................................ 112
Changing the computer boot order ........................................................... 112
Removing the HP Recovery partition ........................................................................ 112
10 Power cord set requirements ...................................................................................... 113
Requirements for all countries ................................................................................................ 113
Requirements for specific countries and regions ....................................................................... 114
11 Recycling .................................................................................................................... 116
Index ............................................................................................................................... 117

ix

Product description

Category

Description

Product Name

HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
HP ENVY TouchSmart 17 Notebook PC

Processors

Chipset

Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz
FSB, 8.0-MB L3 cache, 47 W)

Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)

Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 37 W)

Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)

Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)

Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)

Intel Dual Core i5-3230M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

Intel Dual Core i3-3380M 2.90-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

Intel Dual Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

Intel HM87 Express Chipset

Intel HM77 Express Chipset

Graphics

Internal graphics:

Intel HD Graphics 4600 internal graphics

Intel HD Graphics 4000 internal graphics

Category

Description
Switchable discrete graphics:

Panel

Nvidia N14P-GV2 (GeForce 740M) switchable discrete graphics with 2GB of dedicated video
memory (128Mx16 DDR3 1GHz x 8 pcs)

Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 2GB of dedicated video
memory (128Mx16 DDR3 1GHz x 8 pcs)

17.3" high-definition (HD) light-emitting diode (WLED) BrightView (1600x900) display, (wedge
6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits
17.3" high-definition (FHD) light-emitting diode (WLED) AntiGlare (1920x1080) (wedge 6.0mm)
WVA, Color Gamut 72%, supports LVDS, 300 nits
Touchscreen, multitouch enabled, 160 nits (select models only)
All display assemblies include 2 wireless local area network (WLAN) antenna cables.
Supports 16:9 wide aspect ratio

Memory

Two customer-accessible/upgradable memory module slots

DDR3L-1600MHz Dual Channel Support
Supports up to 16-GB of system RAM in the following configurations:

Hard drives

4096-MB total system memory (20482)

4096-MB total system memory (40961)

6144-MB total system memory (20481 + 40961)

8192-MB total system memory (40962)

8192-MB total system memory (81921)

12288-MB total system memory (81921 + 40961)

16384-MB total system memory (81922)

Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard
drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:

1-TB 5400-rpm, 9.5-mm

750-GB 5400-rpm 9.5-mm

500-GB 5400-rpm 9.5-mm and 7.0-mm

Dual hard-drive configurations:

2TB: (1-TB 5400-rpm x 2)

1500GB: (750-GB 5400-rpm x 2)

Chapter 1 Product description

Category

Description

Solid-state drive

Only configured with system memory up to 8 GB:

Optical drives

32-GB mSATA (select models only)

24-GB mSATA (select models only)

Fixed
Serial ATA
9.5-mm tray load
Supports the following optical drives:

External optical
drives

DVD+/-RW Double-Layer SuperMulti

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer

Blu-ray Disc writer with SuperMulti DVDR/RW Double-Layer

Support Zero-Power ODD

External USB
Serial ATA
12.7-mm tray load
Supports the following external optical drives:

Audio and video

DVD+/-RW Double-Layer SuperMulti

Quad integrated stereo speakers and subwoofer

HD Beats audio
HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG,
1280720 by 30 frames per second)
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression

Ethernet

Integrated 10/100/1000 GB network interface card (NIC)

Category

Description

Wireless

Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Supports Intel Wireless Display (WiDi)
Antenna support for 802.11a/b/g/n with MIMO support 22
Supports the following WLAN formats:

Intel Centrino Wireless-N 2230 802.11 b/g/n 22 WiFi and Bluetooth 4.0 Combo
Adapter

Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter

Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter

Mediatek MT7630E 802.11 b/g/n 11 Wi-Fi and Bluetooth 4.0 combo adapter

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter

External memory
card

Push-push insertion/removal

Internal card

One half-size mini-card slot for WLAN

One full-size mini-card slot for Intel mSATA Cache

HDMI version 1.4 supporting 1920 1200 @ 60Hz

Combination audio-out/audio-in (stereo) port, supports jack detection

USB 3.0 (4 ports)

RJ-45 (Ethernet, includes link and activity lights)

AC Smart Pin power adapter plug

Ports

Keyboard/pointing
devices

Supports memory cards such as Secure Digital (SD).

Full-size keyboard with numeric keypad

Duracoat island-style keyboard, no spill-resistance (in black finish)

Backlit island-style keyboard in black finish

ClickPad with Imaging sensor

Taps enabled as default
Multitouch gestures enabled
Support Windows 8 Modern Trackpad Gestures

Chapter 1 Product description

Category

Description

Power
requirements

Supports the following HP AC adapters:

65W (4.5mm connector) (select models only)

65W EM (4.5mm connector) (select models only)

90W (4.5mm connector) (select models only)

90W EM (4.5mm connector) (select models only)

120W (4.5mm connector) (select models only)

1-M length power cord

Supports the following batteries:

Operating system

Preinstalled:

Serviceability

6-Cell battery - 62Whr (2.8Ah), supports fast charge: up to 90% charged in 90 minutes

Windows 8 (64-bit)

End-user replaceable parts

Memory

Optical drive

Hard drive

Battery

AC adapter

Mini card components

Service tag and PCID label

Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag, which is located on the bottom of the computer.

Item

Description

Function

(1)

Product name

This is the product name affixed to the front of

the computer.

(2)

Serial number

This is an alphanumeric identifier that is unique to

each product.

(3)

Part number/Product number

This number provides specific information about the

product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.

(4)

Warranty period

This number describes the duration of the warranty

period for the computer.

(5)

Model description (select models only)

This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS) back
to factory shipped specifications when replacing the system board. The label may have a different
number of characters depending on the operating system on the computer.
NOTE: Computer details may vary from images.
Windows 8 models

Chapter 1 Product description

Service tag and PCID label

External component identification

Display

Component

Description

(1)

Turns off the display and initiates Sleep if the display is closed
while the power is on.

Internal display switch

NOTE: The internal display switch is not visible from the

outside of the computer.

(2)

Internal microphones (2)

Record sound.

(3)

Webcam light

On: The webcam is in use.

Chapter 2 External component identification

Component

Description

(4)

Records video and takes still photographs.

HP TrueVision HD Webcam

Swipe from the right edge of the TouchPad or touch

screen (select models only) to display the charms, tap Search,
and then tap the search box. Type c, and then select
CyberLink YouCam from the list of applications.
or
From the Start screen, type c, and then select
CyberLink YouCam from the list of applications.
(5)

WLAN antennas (2)*

Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select
the HP Support Assistant app, select My computer, and then select User guides.

Buttons and speakers

Buttons and speakers

Component
(1)

Description
Power button

When the computer is off, press the button to turn on

the tablet.

When the computer is on, press the button briefly to

initiate Sleep.

When the computer is in the Sleep state, press the

button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft

Windows shutdown procedures are ineffective, press
and hold the power button down for at least 5 seconds
to turn off the tablet.

Swipe from the right edge of the TouchPad or

touch screen (select models only) to display the charms, tap
Search, and then tap the search box. In the search box,
type power, select Settings, and then select Power
options.
or
To learn more about your power settings, from the
Start screen, type p. In the search box, type power, select
Settings, and then select Power options.

10

(2)

Speakers (2)

Produce sound.

(3)

Leap Motion (select models only)

Leap Motion allows you to control custom apps with your

hands and fingers in the air. When you first turn Leap
Motion on, follow the setup instructions to experience the
interactive tutorial and create an account for Airspace, the
Leap Motion app store. Airspace is where you will launch
your Leap Motion apps, and discover new apps designed
specifically for 3D interaction using the speed and accuracy
of Leap Motion technology.

(4)

Fingerprint reader (select models only)

Allows a fingerprint logon to Windows, instead of a

password logon.

Chapter 2 External component identification

Keys

Component

Description

(1)

esc key

Reveals system information when pressed in combination

with the fn key.

(2)

fn key

Executes frequently used system functions when pressed in

combination with the b key, the spacebar, or the esc key.

(3)

Windows key

Returns you to the Start screen from an open app or the

Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.

(4)

Action keys

Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.

(5)

num lk key

Alternates between the navigational and numeric functions

on the integrated numeric keypad.

(6)

Integrated numeric keypad

When num lk has been enabled, it can be used like an

external numeric keypad.

Keys

11

Lights

Component
(1)

Description
Power light

White: The computer is on.

Blinking white: The computer is in the Sleep state, which

is an energy-saving mode. The computer shuts off power
to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

is an energy-saving mode that uses the least amount of
power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.

(2)

(3)

Mute light

Wireless light

Amber: Computer sound is off.

Off: Computer sound is on.

On: An integrated wireless device, such as a wireless local

area network (WLAN) device and/or a Bluetooth device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.

12

Chapter 2 External component identification

Component

Description

(4)

Caps lock light

On: Caps lock is on, which switches the keys to all capital
letters.

(5)

Fingerprint reader light

White: The fingerprint authentication was successful.

Amber: The fingerprint authentication failed.

TouchPad

Component
(1)

Description
TouchPad zone

Moves the on-screen pointer and selects or activates items on

the screen.
NOTE:

The TouchPad also supports edge-swipe gestures.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

TouchPad

13

Left side

Component
(1)

Description
Security cable slot

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.

(2)

Vents (2)

Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(3)

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio
component, or a high-speed HDMI device.

(4)

RJ-45 (network) jack

Connects a network cable.

RJ-45 (network) status light

White: The network is connected.

Amber: Activity is occurring on the network.

(5)

USB 3.0 charging port

Connects an optional USB device. The USB 3.0 charging

port can also charge select models of cell phones and MP3
players, even when the computer is off.
NOTE: A USB charging port (also referred to as a USB
powered port) allows you to charge connected USB devices.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.

14

(5)

USB 3.0 port

Connects optional USB 3.0 devices and provide enhanced

USB power performance.

(6)

Memory card reader

Reads data from and writes data to memory cards such as

Secure Digital (SD).

Chapter 2 External component identification

Component
(7)

(8)

Description
Hard drive light

Power light

Blinking white: The hard drive is being accessed.

Amber: HP 3D DriveGuard has temporarily parked the

hard drive.

White: The computer is on.

Blinking white: The computer is in the Sleep state,

which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.

Off: The computer is off or in Hibernation. Hibernation

is an energy-saving mode that uses the least amount of
power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity..

Right side

Component
(1)

Description
Audio-out (headphone) jack/Audio-in
(microphone) jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does not
support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, type support, select the
HP Support Assistant app, select My computer, and
then select User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).

(2)

USB 3.0 ports (2)

Connect optional USB 3.0 devices and provide enhanced

USB power performance.

Right side

15

Component
(3)

Optical drive

Reads and writes (select models only) to an optical disc.

(4)

Optical drive eject button

Releases the optical drive disc tray

(5)

AC adapter light

White: The AC adapter is connected and the battery is

charged.

Amber: The AC adapter is connected and the battery is

charging.

Off: The computer is using DC power.

(6)

16

Description

Power connector

Chapter 2 External component identification

Connects an AC adapter.

Bottom

Component

Description

(1)

HP Triple Bass Reflex Subwoofer

Provides superior bass sound.

(2)

Vents (4)

Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(3)

Battery bay

Holds the battery.

(4)

Battery release latch

Releases the battery.

Bottom

17

Component

Description

(5)

Speakers (2)

Produce sound.

(6)

Service door

Provides access to the hard drive bay, the wireless LAN

(WLAN) module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices in
your country or region. If you replace the module and
then receive a warning message, remove the module to
restore computer functionality, and then contact support
through Help and Support. From the Start screen, type
h, and then select Help and Support.

18

Chapter 2 External component identification

Illustrated parts catalog

Computer major components

NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label
on page 6 for details.

Computer major components

19

20

Chapter 3 Illustrated parts catalog

Item

Component

(1)

Display assembly: The TouchScreen display assembly is spared as a whole unit assembly only. The nonTouchScreen display is spared at the subcomponent level only. For more non-TouchScreen display assembly spare
part information, see Display assembly subcomponents on page 28.

(2)

Spare part
number

17.3-in, AG, FHD, LED TouchScreen display assembly for use on HP ENVY TouchSmart m7
Notebook PC computer models

720252-001

17.3-in., BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart
m7 Notebook PC computer models

720783-001

17.3-in, AG, FHD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart
17 Notebook PC computer models

736478-001

17.3-in, BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17
Notebook PC computer models

736479-001

Top cover:
For use only on HP ENVY TouchSmart m7 Notebook PC computer models

720272-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly with Leap Motion capability

736483-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly, but not equipped with Leap Motion
capability

720271-001

(3)

Power button board (includes cable)

720250-001

(4)

TouchPad module (includes cable):

For use only on HP ENVY TouchSmart m7 Notebook PC computer models

720230-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly with Leap Motion capability

720253-001

(5)

Rear speaker kit

720261-001

(6)

Fingerprint reader module (includes cable):

For use only on computer models with Leap Motion capability

741076-001

For use only on computer models not equipped with Leap Motion capability

720236-001

(7)

Leap Motion module (includes cable)

736480-001

(8)

Power connector cable:

(9)

For use only on computer models equipped with a graphics subsystem with discrete memory

720240-001

For use only on computer models equipped with a graphics subsystem with UMA memory

720241-001

Keyboard:
Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer
models in Canada (includes keyboard cable and backlight cable)

720245-DB1

Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer
models in the United States (includes keyboard cable and backlight cable)

720245-001

Computer major components

21

Item

Component

Spare part
number

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly with Leap Motion capability (includes keyboard cable and
backlight cable):
For use in Belgium

736685-A41

For use in Canada

736685-DB1

For use in the Czech Republic and Slovakia

736685-FL1

For use in Denmark, Finland, and Norway

736685-DH1

For use in France

736685-051

For use in Germany

736685-041

For use in Italy

736685-061

For use in Latin America

736685-161

For use in the Netherlands

736685-B31

For use in Portugal

736685-131

For use in Russia

736685-251

For use in Saudi Arabia

736685-171

For use in Spain

736685-071

For use in Switzerland

736685-BG1

For use in Turkey

736685-141

For use in the United Kingdom and Singapore

736685-031

For use in the United States

736685-001

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly, but without Leap Motion capability (includes keyboard cable
and backlight cable):

22

For use in Belgium

720244-A41

For use in Canada

720244-DB1

For use in the Czech Republic and Slovakia

720244-FL1

For use in Denmark, Finland, and Norway

720244-DH1

For use in France

720244-051

For use in Germany

720244-041

For use in Italy

720244-061

For use in the Netherlands

720244-B31

For use in Portugal

720244-131

For use in Russia

720244-251

Chapter 3 Illustrated parts catalog

Item

Component

Spare part
number

For use in Saudi Arabia

720244-171

For use in Spain

720244-071

For use in Switzerland

720244-BG1

For use in Turkey

720244-141

For use in the United Kingdom and Singapore

720244-031

For use in the United States

720244-001

Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer
models equipped with a non-TouchScreen display assembly (includes keyboard cable and pointing stick cable):

(10)

(11)

For use in the United States

720242-001

For use in France

720242-051

For use in Italy

720242-061

Keyboard bracket:
For use only on computer models equipped with a backlit keyboard

732792-001

For use only on computer models equipped with a non-backlit keyboard

720270-001

System board (includes replacement thermal material):

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 4-GB of discrete memory, and the Windows 8 Professional operating
system for use only on computer models equipped Leap Motion capability

736481-601

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 4-GB of discrete memory, and the Windows 8 Standard operating
system for use only on computer models equipped with Leap Motion capability

736481-501

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 4-GB of discrete memory, and the Linux operating system for use only
on computer models equipped with Leap Motion capability

736481-001

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating
system

720267-601

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating
system

720267-501

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Linux operating system

720267-001

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating
system

720266-601

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating
system

720266-501

Computer major components

23

Item

(12)

24

Component

Spare part
number

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Linux operating system

720266-001

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and
the Windows 8 Professional operating system for use only on computer models equipped with
Leap Motion capability

736482-601

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and
the Windows 8 Standard operating system for use only on computer models equipped with
Leap Motion capability

736482-501

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and
the Linux operating system for use only on computer models equipped with Leap Motion
capability

736482-001

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and
the Windows 8 Professional operating system

720265-601

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and
the Windows 8 Standard operating system

720265-501

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and
the Linux operating system

720265-001

Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating
system

720269-601

Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating
system

720269-501

Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Linux operating system

720269-001

Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and
the Windows 8 Professional operating system for use only on computer models equipped with
Leap Motion capability

720268-601

Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and
the Windows 8 Standard operating system for use only on computer models equipped with
Leap Motion capability

720268-501

Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and
the Linux operating system for use only on computer models equipped with Leap Motion
capability

720268-001

USB board (includes cables):

For use only on computer models equipped with a graphics subsystem with discrete memory

724142-001

For use only on computer models with Leap Motion capability

741074-001

For use only on computer models equipped with a graphics subsystem with UMA memory

720251-001

(13)

Fan

720235-001

(14)

Heat sink (includes replacement thermal material):

Chapter 3 Illustrated parts catalog

Item

(15)

Component

Spare part
number

For use only on computer models equipped with the Intel HM87 Express Chipset and an
Nvidia N14P-GT (GeForce 750M) graphics subsystem

720233-001

For use only on computer models equipped with the Intel HM87 Express Chipset and an
Nvidia N14P-GV2 (GeForce 740M) graphics subsystem

720232-001

For use only on computer models equipped with the Intel HM87 Express Chipset and a
graphics subsystem with UMA memory

720231-001

For use only on computer models equipped with the Intel HM77 Express chipset and an
Nvidia N14P-GV2 (GeForce 740M) graphics subsystem

720234-001

For use only on computer models equipped with the Intel HM77 Express chipset and a
graphics subsystem with UMA memory

722381-001

Processor (includes replacement thermal material):

Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz
FSB, 8.0-MB L3 cache, 47 W)

723523-001

Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 47 W)

723524-001

Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 37 W)

723522-001

Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz
FSB, 6.0-MB L3 cache, 47 W)

723521-001

Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)

738201-001

Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)

737328-001

Intel Dual Core i5-3230M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

711903-001

Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

737327-001

Intel Dual Core i3-3380M 2.90-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

708762-001

Intel Dual Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

700627-001

(16)

Front Speaker Kit (includes left and right front speakers and cables)

720262-001

(17)

Optical drive connector board: The optical drive connector board and cable are included in the optical drive
spare part kit. See item 24 for optical drive spare part number information.

(18)

Subwoofer

(19)

Base enclosure:

720263-001

For use only on HP ENVY TouchSmart m7 Notebook PC computer models

720226-001

Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with
Leap Motion capability

736476-001

Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models
without Leap Motion capability

736475-001

Computer major components

25

Item

Component

Spare part
number

Base enclosure for use only on computer models equipped with a non-TouchScreen display
assembly

720225-001

Rubber Feet Kit (not illustrated):

For use on HP ENVY TouchSmart m7 Notebook PC computer models

720259-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly

720258-001

(20)

6-cell, 62WHr 32.8AH Li-ion battery

710417-001

(21)

RTC battery

651948-001

(22)

Memory module (PC3L, 12800, 1600-MHz, shared):

(23)

(24)

2-GB

691739-001

4-GB

691740-001

8-GB

693374-001

WLAN module
Broadcom BCM4352 802.11ac 22 Wi-Fi + BT 4.0 Combo Adapter

724935-001

Intel Centrino Advanced-N 6235 WLAN module

670290-001

Intel Dual Band Wireless-AC 3160 802.11ac 11 WiFi + BT 4.0 Combo Adapter

710662-001

Intel Wireless-N 7260BN 802.11b/g/n 22 WiFi + BT 4.0 Combo Adapter

717384-001

Mediatek MT7630E 802.11b/g/n 11 Wi-Fi and Bluetooth 4.0 Combo Adapter

710418-001

Qualcomm Atheros AR9565 802.11b/g/n 11 WiFi + BT 4.0 Combo Adapter

733476-001

Qualcomm Atheros AR 9485GN 802.11b/g/n 11 Wi-Fi Combo Adapter

675794-001

Ralink RT3290LE 802.11b/g/n 11 Wi-Fi Bluetooth 4.0 Combo Adapter

690020-001

Realtek RTL 8188EE 802.11b/g/n 11 Wi-Fi Combo Adapter

709848-001

Optical drive:
For use on HP ENVY TouchSmart m7 Notebook PC computer models:
Blu-ray Disc Read/Write with SuperMulti DVDR/RW Double-Layer Combo Drive

720249-001

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer Combo Drive

729728-001

DVDRW Double-Layer SuperMulti Drive

720248-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly:

(25)

26

Blu-ray Disc Read/Write with SuperMulti DVDR/RW Double-Layer Combo Drive

720247-001

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer Combo Drive

720246-001

DVDRW Double-Layer SuperMulti Drive

729727-001

Hard drive:

Chapter 3 Illustrated parts catalog

Item

(26)

Component

Spare part
number

1-TB, 5400-RPM

676521-001

1-TB, 5400-RPM hybrid

731999-001

750-GB, 5400-RPM

634250-001

750-GB, 5400-RPM hybrid

732001-001

640-GB, 5400-RPM

669300-001

500-GB, 5400-RPM

683802-001

500-GB, 5400-RPM hybrid

732000-001

Hard Drive Hardware Kit

720237-001

Service cover:
For use on HP ENVY TouchSmart m7 Notebook PC computer models

720255-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly

720254-001

Computer major components

27

Display assembly subcomponents

28

Item

Component

Spare part number

(1)

Display bezel (includes 2 rubber screw covers)

720227-001

(2)

17.3-in, LED. HD, BrightView display panel (includes 2 rubber screw covers):
17.3-in, AG, FHD, LED

720256-001

17.3-in, BV, HD, LED

720257-001

(3)

Display hinge (includes 2 rubber screw covers)

720238-001

(4)

WLAN Antenna Kit (includes left and right wireless antenna cables and transceivers
and 2 rubber screw covers)

720222-001

(5)

Webcamera/microphone module

720273-001

(6)

Webcamera/microphone module cable (includes 2 rubber screw covers)

720229-001

(7)

Display panel cable

720229-001

(8)

Left and right hinge covers

720238-001

(9)

Display enclosure (includes 2 rubber screw covers):

720223-001

Chapter 3 Illustrated parts catalog

Mass storage devices

Item

Component

(1)

Optical drive:

Spare part number

For use on HP ENVY TouchSmart m7 Notebook PC computer models:

Blu-ray Disc Read/Write with SuperMulti DVDR/RW Double-Layer Combo Drive

720249-001

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer Combo Drive

729728-001

DVDRW Double-Layer SuperMulti Drive

720248-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a nonTouchScreen display assembly:

(2)

(3)

Blu-ray Disc Read/Write with SuperMulti DVDR/RW Double-Layer Combo Drive

720247-001

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer Combo Drive

720246-001

DVDRW Double-Layer SuperMulti Drive

729727-001

Hard drive:
1-TB, 5400-RPM

676521-001

1-TB, 5400-RPM hybrid

731999-001

750-GB, 5400-RPM

634250-001

750-GB, 5400-RPM hybrid

732001-001

640-GB, 5400-RPM

669300-001

500-GB, 5400-RPM

683802-001

500-GB, 5400-RPM hybrid

732000-001

Hard Drive Hardware Kit

720237-001

24-GB mSATA solid-state drive

720264-001

Mass storage devices

29

Miscellaneous parts
Component

Spare part number

AC adapter:
120-W AC adapter (PFC, S, 3-wire, 4.5-mm)

710415-001

90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm)

710414-001

90-W AC adapter (PFC, S, 3-wire, 4.5-mm)

710413-001

65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm)

714657-001

65-W AC adapter (non-PFC, S, 3-wire, 4.5-mm)

710412-001

HP HDMI to VGA adapter

701943-001

Power cord (3-pin, black, 1.83-m):

30

For use in Australia

490371-011

For use in Denmark, Finland, Norway

490371-081

For use in Europe

490371-021

For use in India

490371-D61

For use in North America

490371-001

For use in the People's Republic of China

490371-AA1

For use in South Africa

490371-AR1

For use in Switzerland

490371-111

For use in the United Kingdom and Singapore

490371-031

Screw Kit

720260-001

Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part
number

Description

490371-001

Power cord for use in North America (3-pin, black, 1.83-m)

490371-011

Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021

Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031

Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-081

Power cord for use in Denmark, Finland, and Norway (3-pin, black, 1.83-m)

490371-111

Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-AA1

Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AR1

Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-D61

Power cord for use in India (3-pin, black, 1.83-m)

634250-001

750-GB, 7200-rpm hard drive

651948-001

RTC battery

669300-001

640-GB, 5400-rpm hard drive

670290-001

Intel Centrino Advanced-N 6235 WLAN module

675794-001

Qualcomm Atheros AR 9485GN 802.11b/g/n 11 Wi-Fi

676521-001

1-TB 5400-rpm hard drive

683802-001

500-GB 5400-rpm hard drive

690020-001

Ralink RT3290LE 802.11 b/g/n 11 Wi-Fi Bluetooth 4.0 Combo Adapter

691739-001

2-GB memory module

691740-001

4-GB memory module

693374-001

8-GB memory module

700627-001

Intel Core i3-3120M (2.5GHz), 1600MHz (3MB L3, Dual 35W) processor

701943-001

HDMI to VGA adapter

708762-001

Intel Core i3-3380M (2.9GHz), 1600MHz (3MB L3, Dual 35W) processor

709848-001

Realtek RTL 8188EE 802.11b/g/n 11 Wi-Fi

710412-001

65-W AC adapter (non-PFC, S, 3-wire, 4.5-mm)

710413-001

90-W AC adapter (PFC, S, 3-wire, 4.5-mm)

710414-001

90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm)

710415-001

120-W AC adapter (PFC, S, 3-wire, 4.5-mm)

710417-001

6-cell, 62-WHr 32.8-AHr, Li-ion battery

710418-001

Mediatek MT7630E 802.11 b/g/n 11 Wi-Fi and Bluetooth 4.0 combo adapter

Sequential part number listing

31

32

Spare part
number

Description

710662-001

Intel Dual Band Wireless-AC 3160 802.11ac 11 WiFi + BT 4.0 Combo Adapter

711903-001

Intel Core i5-3230M (2.6GHz), 1600MHz (3MB L3, Dual 35W) processor

713163-001

Intel Core i3-3130M (2.6GHz), 1600MHz (3MB L3, Dual 35W) processor

714657-001

65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm)

717384-001

Intel Wireless-N 7260BN 802.11 b/g/n 22 WiFi + BT 4.0 combo adapter

720222-001

WLAN antenna

720223-001

Display enclosure for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer
models equipped with a non-TouchScreen display assembly

720225-001

Base enclosure for use only on computer models equipped with a non-TouchScreen display assembly

720226-001

Base enclosure for use only on HP ENVY TouchSmart m7 Notebook PC computer models

720227-001

Display bezel (includes 2 rubber screw covers)

720229-001

Webcamera/microphone module cable for use on HP ENVY TouchSmart 17 Notebook PC computer

models and computer models equipped with a non-TouchScreen display assembly

720230-001

TouchPad assembly for use only on HP ENVY TouchSmart m7 Notebook PC computer models

720231-001

Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and a
graphics subsystem with UMA memory (includes replacement thermal material)

720232-001

Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an
Nvidia N14P-GV2 (GeForce 740M) graphics subsystem (includes replacement thermal material)

720233-001

Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an
Nvidia N14P-GT (GeForce 750M) graphics subsystem (includes replacement thermal material)

720234-001

Heat sink for use only on computer models equipped with the Intel HM77 Express chipset and an Nvidia
N14P-GV2 (GeForce 740M) graphics subsystem (includes replacement thermal material)

720235-001

Fan

720236-001

Fingerprint reader module for use on computer models not equipped with Leap Motion capability
(includes cable)

720237-001

Hard Drive Hardware Kit

720238-001

Display hinges for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer
models equipped with a non-TouchScreen display assembly (include brackets)

720240-001

Power connector cable for use only on computer models equipped with a graphics subsystem with
discrete memory

720241-001

Power connector cable for use only on computer models equipped with a graphics subsystem with UMA
memory

720242-001

Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in the United States (includes
keyboard cable and pointing stick cable)

720242-051

Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in France (includes keyboard
cable and pointing stick cable)

Chapter 3 Illustrated parts catalog

Spare part
number

Description

720242-061

Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Italy (includes keyboard cable
and pointing stick cable)

720244-001

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in the United States (includes
keyboard cable and backlight cable)

720244-031

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in the United Kingdom (includes
keyboard cable and backlight cable)

720244-041

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Germany (includes keyboard
cable and backlight cable)

720244-051

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in France (includes keyboard
cable and backlight cable)

720244-061

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Italy (includes keyboard cable
and backlight cable)

720244-071

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Latin America (includes
keyboard cable and backlight cable)

720244-131

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Portugal (includes keyboard
cable and backlight cable)

720244-141

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Turkey (includes keyboard
cable and backlight cable)

720244-171

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Saudi Arabia (includes
keyboard cable and backlight cable)

720244-251

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Russia (includes keyboard cable
and backlight cable)

720244-291

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Japan (includes keyboard cable
and backlight cable)

720244-A41

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Belgium (includes keyboard
cable and backlight cable)

720244-A41

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Belgium (includes keyboard
cable and backlight cable)

720244-B31

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in the Netherlands (includes
keyboard cable and backlight cable)

Sequential part number listing

33

34

Spare part
number

Description

720244-BG1

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Switzerland (includes keyboard
cable and backlight cable)

720244-DB1

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Canada (includes keyboard
cable and backlight cable)

720244-DH1

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in Denmark, Finland, Norway
(includes keyboard cable and backlight cable)

720244-FL1

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly in the Czech Republic (includes
keyboard cable and backlight cable)

720245-001

Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in the
United States (includes keyboard cable and backlight cable)

720245-DB1

Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in
Canada (includes keyboard cable and backlight cable)

720246-001

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer Combo Drive for use on HP ENVY
TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen
display assembly

720247-001

Blu-ray Disc Read/Write with SuperMulti DVDR/RW Double-Layer Combo Drive for use on HP ENVY
TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen
display assembly

720248-001

DVDRW Double-Layer SuperMulti Drive for use on HP ENVY TouchSmart m7 Notebook PC computer
models

720249-001

Blu-ray Disc Read/Write with SuperMulti DVDR/RW Double-Layer Combo Drive for use on HP ENVY
TouchSmart m7 Notebook PC computer models

720250-001

Power button board (includes cable)

720251-001

USB board for use only on computer models equipped with a graphics subsystem with UMA memory
(includes cable)

720252-001

17.3-in, AG, FHD, LED TouchScreen display assembly for use on HP ENVY TouchSmart m7 Notebook
PC computer models

720253-001

TouchPad assembly for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer
models equipped with a non-TouchScreen display assembly

720254-001

Service cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly

720255-001

Service cover for use on HP ENVY TouchSmart m7 Notebook PC computer models

720256-001

17.3-in, AG, FHD, LED display panel for use only on computer models equipped with a nonTouchScreen display assembly

720257-001

17.3-in, BV, HD, LED display panel for use only on computer models equipped with a non-TouchScreen
display assembly

720258-001

Rubber Feet Kit for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer
models equipped with a non-TouchScreen display assembly

Chapter 3 Illustrated parts catalog

Spare part
number

Description

720259-001

Rubber Feet Kit for use on HP ENVY TouchSmart m7 Notebook PC computer models

720260-001

Screw Kit

720261-001

Top Speaker Kit

720262-001

Front Speaker Kit

720263-001

Subwoofer

720264-001

24-GB solid-state drive

720265-001

System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory,
and the Linux operating system for use only on computer models equipped with a TouchScreen display
assembly (includes replacement thermal material)

720265-501

System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory,
and the Windows 8 Standard operating system for use only on computer models equipped with a
TouchScreen display assembly (includes replacement thermal material)

720265-601

System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory,
and the Windows 8 Professional operating system for use only on computer models equipped with a
TouchScreen display assembly (includes replacement thermal material)

720266-001

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Linux operating system for use only on
computer models equipped with a TouchScreen display assembly (includes replacement thermal
material)

720266-501

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system for
use only on computer models equipped with a TouchScreen display assembly (includes replacement
thermal material)

720266-601

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system for
use only on computer models equipped with a TouchScreen display assembly (includes replacement
thermal material)

720267-001

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Linux operating system for use only on
computer models equipped with a TouchScreen display assembly (includes replacement thermal
material)

720267-501

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system for
use only on computer models equipped with a TouchScreen display assembly (includes replacement
thermal material)

720267-601

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system for
use only on computer models equipped with a TouchScreen display assembly (includes replacement
thermal material)

720268-001

System board equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory,
and the Linux operating system for use only on computer models equipped with a non-TouchScreen
display assembly (includes replacement thermal material)

Sequential part number listing

35

36

Spare part
number

Description

720268-501

System board equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory,
and the Windows 8 Standard operating system for use only on computer models equipped with a nonTouchScreen display assembly (includes replacement thermal material)

720268-601

System board equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory,
and the Windows 8 Professional operating system for use only on computer models equipped with a
non-TouchScreen display assembly (includes replacement thermal material)

720269-001

System board equipped with the Intel HM77 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Linux operating system for use only on
computer models equipped with a non-TouchScreen display assembly (includes replacement thermal
material)

720269-501

System board equipped with the Intel HM77 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system for
use only on computer models equipped with a non-TouchScreen display assembly (includes replacement
thermal material)

720269-601

System board equipped with the Intel HM77 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system for
use only on computer models equipped with a non-TouchScreen display assembly (includes replacement
thermal material)

720270-001

Keyboard bracket for use only on computer models equipped with a non-backlit keyboard

720271-001

Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly, but not equipped with Leap Motion capability

720272-001

Top cover for use only on HP ENVY TouchSmart m7 Notebook PC computer models

720273-001

Webcamerea/microphone module

720783-001

17.3-in., BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart m7
Notebook PC computer models

722381-001

Heat sink for use only on computer models equipped with the Intel HM77 Express chipset and a
graphics subsystem with UMA memory (includes replacement thermal material)

723521-001

Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB
L3 cache, 47 W; includes replacement thermal material)

723522-001

Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 6.0-MB
L3 cache, 37 W; includes replacement thermal material)

723523-001

Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB
L3 cache, 47 W; includes replacement thermal material)

723524-001

Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB
L3 cache, 47 W; includes replacement thermal material))

724142-001

USB board for use only on computer models equipped with a graphics subsystem with discrete memory
(includes cable)

724935-001

Broadcom BCM4352 802.11ac 22 Wi-Fi + BT 4.0 Combo Adapter

729727-001

DVDRW Double-Layer SuperMulti Drive for use on HP ENVY TouchSmart 17 Notebook PC computer
models and computer models equipped with a non-TouchScreen display assembly

729728-001

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer Combo Drive for use on HP ENVY
TouchSmart m7 Notebook PC computer models

Chapter 3 Illustrated parts catalog

Spare part
number

Description

731999-001

1-TB, 5400-RPM hard drive

732000-001

500-GB, 5400-RPM hybrid hard drive

732001-001

750-GB, 5400-RPM hybrid hard drive

732792-001

Keyboard bracket for use only on computer models equipped with a backlit keyboard

733476-001

Qualcomm Atheros AR9565 802.11b/g/n 11 WiFi + BT 4.0 Combo Adapter

736475-001

Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap
Motion capability

736476-001

Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap
Motion capability

736478-001

17.3-in, AG, FHD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17
Notebook PC computer models

736479-001

17.3-in, BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 Notebook
PC computer models

736480-001

Leap Motion module (includes cable)

736481-001

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 4-GB of discrete memory, and the Linux operating system for use only on
computer models equipped with a TouchScreen display assembly and with Leap Motion capability
(includes replacement thermal material)

736481-501

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 4-GB of discrete memory, and the Windows 8 Standard operating system for
use only on computer models equipped with a TouchScreen display assembly and with Leap Motion
capability (includes replacement thermal material)

736481-601

System board equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M)
graphics subsystem with 4-GB of discrete memory, and the Windows 8 Professional operating system for
use only on computer models equipped with a TouchScreen display assembly and with Leap Motion
capability (includes replacement thermal material)

736482-001

System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory,
and the Linux operating system for use only on computer models equipped with a TouchScreen display
assembly and with Leap Motion capability (includes replacement thermal material)

736482-501

System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory,
and the Windows 8 Standard operating system for use only on computer models equipped with a
TouchScreen display assembly and with Leap Motion capability (includes replacement thermal material)

736482-601

System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory,
and the Windows 8 Professional operating system for use only on computer models equipped with a
TouchScreen display assembly and with Leap Motion capability (includes replacement thermal material)

736483-001

Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly with Leap Motion capability

736685-001

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in the
United States (includes keyboard cable and backlight cable)

Sequential part number listing

37

38

Spare part
number

Description

736685-031

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in the
United Kingdom and Singapore (includes keyboard cable and backlight cable)

736685-041

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Germany (includes keyboard cable and backlight cable)

736685-051

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
France (includes keyboard cable and backlight cable)

736685-061

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Italy (includes keyboard cable and backlight cable)

736685-071

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Spain (includes keyboard cable and backlight cable)

736685-131

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Portugal (includes keyboard cable and backlight cable)

736685-141

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Turkey (includes keyboard cable and backlight cable)

736685-161

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Latin America (includes keyboard cable and backlight cable)

736685-171

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Saudi Arabia (includes keyboard cable and backlight cable)

736685-251

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Russia (includes keyboard cable and backlight cable)

736685-A41

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Belgium (includes keyboard cable and backlight cable)

736685-B31

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in the
Netherlands (includes keyboard cable and backlight cable)

736685-BG1

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Switzerland (includes keyboard cable and backlight cable)

736685-DB1

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Canada (includes keyboard cable and backlight cable)

736685-DH1

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in
Denmark, Finland, and Norway (includes keyboard cable and backlight cable)

Chapter 3 Illustrated parts catalog

Spare part
number

Description

736685-FL1

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and
computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in the
Czech Republic and Slovakia (includes keyboard cable and backlight cable)

737327-001

Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W; includes
replacement thermal material)

737328-001

Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W; includes replacement thermal material)

738201-001

Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W; includes replacement thermal material)

741074-001

USB board for use only on computer models with Leap Motion capability (includes cable)

741076-001

Fingerprint reader module for use only on computer models with Leap Motion capability (includes cable)

Sequential part number listing

39

Removal and replacement

procedures preliminary
requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:

Flat-bladed screwdriver

Magnetic screwdriver

Phillips P0 and P1 screwdrivers

Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic

40

Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package FRAGILE.

Service considerations

41

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon
junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event

42

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

Place items on a grounded surface before removing items from their containers.

Always be properly grounded when touching a component or assembly.

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive

foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe
materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines

43

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

Antistatic smocks, aprons, and sleeve protectors

Conductive bins and other assembly or soldering aids

Nonconductive foam

Conductive tabletop workstations with ground cords of one megohm resistance

Static-dissipative tables or floor mats with hard ties to the ground

Field service kits

Static awareness labels

Material-handling packages

Nonconductive plastic bags, tubes, or boxes

Metal tote boxes

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

44

Material

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Chapter 4 Removal and replacement procedures preliminary requirements

Removal and replacement

procedures for Customer SelfRepair parts

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label
on page 6 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 5 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.

Component replacement procedures

45

Battery
Description

Spare part number

6-cell, 62WHr 32.8AH Li-ion battery

710417-001

Before removing the battery, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

Remove the battery:

1.

Turn the computer upside down on a flat surface.

2.

Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3.

Pivot the battery upward (2), and then remove the battery from the computer (3).

Reverse this procedure to install the battery.

46

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Service cover
Description

Spare part number

For use on HP ENVY TouchSmart m7 Notebook PC computer models

720255-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly

720254-001

Before disassembling the computer, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

Remove the service cover:

Loosen the captive screw (1) that secures the service cover to the computer, lift the cover (2), and
then remove it (3).

Component replacement procedures

47

Hard drive
Description

Spare part number

1-TB, 5400-RPM

676521-001

1-TB, 5400-RPM hybrid

731999-001

750-GB, 5400-RPM

634250-001

750-GB, 5400-RPM hybrid

732001-001

640-GB, 5400-RPM

669300-001

500-GB, 5400-RPM

683802-001

500-GB, 5400-RPM hybrid

732000-001

Before removing the primary hard drive or secondary hard drive (select models only), follow these
steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

Remove the primary hard drive:

1.

48

Disconnect the hard drive cable from the system board (1), and then remove it (2).

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2.

Use the tab to remove the hard drive from the hard drive bay (3).

Remove the secondary hard drive (select models only):

1.

Disconnect the hard drive cable from the system board (1), and then remove it (2).

Component replacement procedures

49

2.

Use the tab to remove the hard drive from the hard drive bay (3).

If it is necessary to disassemble the primary or secondary hard drive:

Remove the hard drive cable (1), and then remove the hard drive bracket (2).

Reverse these procedures to reassemble and install the hard drive.

50

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory modules
Description

Spare part number

2-GB memory module (PC3L, 12800, 1600-MHz)

691739-001

4-GB memory module (PC3L, 12800, 1600-MHz)

691740-001

8-GB memory module (PC3L, 12800, 1600-MHz)

693374-001

Before removing a memory module, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

Remove the memory module:

1.

Spread the retaining tabs (1) on each side of the memory module slot to release the
memory module. (The memory module tilts up.)
CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch
the components on the memory module.

2.

Slide the memory module forward (2) to remove it.

Component replacement procedures

51

Reverse this procedure to install a memory module.

WLAN module
Description

Spare part number

Broadcom BCM4352 802.11ac 22 Wi-Fi + BT 4.0 Combo Adapter

724935-001

Intel Centrino Advanced-N 6235 WLAN module

670290-001

Intel Dual Band Wireless-AC 3160 802.11ac 11 WiFi + BT 4.0 Combo Adapter

710662-001

Intel Wireless-N 7260BN 802.11b/g/n 22 WiFi + BT 4.0 Combo Adapter

717384-001

Mediatek MT7630E 802.11b/g/n 11 Wi-Fi and Bluetooth 4.0 Combo Adapter

710418-001

Qualcomm Atheros AR9565 802.11b/g/n 11 WiFi + BT 4.0 Combo Adapter

733476-001

Qualcomm Atheros AR9485GN 802.11b/g/n 11 Wi-Fi Combo Adapter

675794-001

Ralink RT3290LE 802.11b/g/n 11 Wi-Fi Bluetooth 4.0 Combo Adapter

690020-001

Realtek RTL 8188EE 802.11b/g/n 11 Wi-Fi Combo Adapter

709848-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:

52

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Remove the WLAN module:

1.

Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1).
NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 main terminal. The
#2 WLAN antenna cable is connected to the WLAN module #2 auxiliary terminal.

Component replacement procedures

53

2.

Remove the Phillips PM screws (2) that secure the WLAN module to the system board. (The WLAN
module tilts up.)

3.

Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors.

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Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive
NOTE: The optical drive spare part kit includes the optical drive connector board and cable.
Description

Spare part number

For use on HP ENVY TouchSmart m7 Notebook PC computer models:

Blu-ray Disc Read/Write with SuperMulti DVDR/RW Double-Layer Combo Drive

720249-001

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer Combo Drive

729728-001

DVDRW Double-Layer SuperMulti Drive

720248-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen
display assembly:
Blu-ray Disc Read/Write with SuperMulti DVDR/RW Double-Layer Combo Drive

720247-001

Blu-ray Disc ROM with SuperMulti DVDR/RW Double-Layer Combo Drive

720246-001

DVDRW Double-Layer SuperMulti Drive

729727-001

Before removing the optical drive, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

Remove the optical drive:

1.

Remove the screw (1) that secures the optical drive to the computer.

2.

Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release
the optical drive.

Component replacement procedures

55

56

3.

Remove the optical drive (3) from the computer.

4.

If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.

5.

Remove the two screws (1) that secure the optical drive bracket to the optical drive.

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6.

Remove the optical drive bracket (2).

Reverse this procedure to reassemble and install the optical drive.

Component replacement procedures

57

Removal and replacement

procedures for Authorized Service
Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label
on page 6 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 83 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during
removal and replacement.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display panel
NOTE: The TouchScreen display assembly is spared as a whole unit assembly only. The nonTouchScreen display is spared at the subcomponent level only.
Before removing the display panel, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

Remove the display panel:

1.

Open the computer.

2.

Remove the 2 screw covers (1) on the left and right side base of the display panel.
NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel.

3.

Remove the 2 screws (2) on the left and right hinges that secure the display panel to the computer.
NOTE: Support the display panel as you are removing the screws.

4.

Loosen the edges of the plastic bezel cover (3) from all four sides of the display panel.

Component replacement procedures

59

5.

Lift the display bezel (4), and then remove the bezel (5).
The display bezel is available using spare part number 720227-001.

6.

60

Remove the display hinge covers (1),1 screw per hinge.

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7.

Remove the 6 display panel screws (2 on the top and 6 on the bottom).
NOTE: Remove any tabs or tape adhering to the display panel.

8.

Support the display panel as you lean the panel forward (1), and then release the support strip
(2) that secures the display panel connector.

9.

Disconnect the display panel cable from the display panel (3), and then remove the panel (4).

Component replacement procedures

61

10. Remove the 4 screws securing the hinge brackets to the panel (1), and then remove the panel (2).

Reverse this procedure to install the display panel.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

RTC battery
Description

Spare part number

RTC battery

651948-001

Before removing the RTC battery, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

Remove the RTC battery:

Disconnect the RTC battery cable from the system board (1). Use a thin, non-conductive tool to
remove the RTC battery from the socket on the system board.

Reverse this procedure to install the RTC battery on computer models. When installing the RTC battery,
make sure the + sign faces up.

Component replacement procedures

63

Base enclosure
Description

Spare part number

For use only on HP ENVY TouchSmart m7 Notebook PC computer models

720226-001

Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap
Motion capability

736476-001

Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without
Leap Motion capability

736475-001

Base enclosure for use only on computer models equipped with a non-TouchScreen display
assembly

720225-001

Rubber Feet Kit:

For use on HP ENVY TouchSmart m7 Notebook PC computer models

720259-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly

720258-001

Before disassembling the computer, follow these steps:

64

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

6.

Remove the hard drive (see Hard drive on page 48).

7.

Remove the memory modules (see Memory modules on page 51).

8.

Remove the WLAN module (see WLAN module on page 52).

9.

Remove the optical drive (see Optical drive on page 55).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Remove the base enclosure:

1.

Turn the computer face down, and remove the rubber feet (1) and the 2 screws (2).

2.

Remove 10 2.5x4-MM screws (1), and then remove 4 screws from the left and right sides of the
base enclosure (2).

Component replacement procedures

65

66

3.

Remove 3 2x5-MM screws around the memory module area.

4.

Remove 3 2x3-MM screws from the optical drive bay, and then remove 5 2x3-MM screws from
the hard drive bays.

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5.

Remove 3 1.5x2-MM screws from the battery bay.

6.

Disconnect the subwoofer cable (1), the optical drive cable (2), and the front speaker cable (3)
from the system board.

Component replacement procedures

67

7.

Remove the base enclosure.

NOTE: Use a thin, non-conductive tool to remove the base enclosure.

Front speakers
Description

Spare part number

Front speaker Kit (includes left and right speakers and cable)

720262-001

Before removing the front speakers, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

6.

Remove the hard drive (see Hard drive on page 48).

7.

Remove the memory modules (see Memory modules on page 51).

8.

Remove the WLAN module (see WLAN module on page 52).

9.

Remove the optical drive (see Optical drive on page 55).

10. Remove the base enclosure (see Base enclosure on page 64).

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Remove the front speakers:

1.

Turn the computer, with the front edge toward you.

2.

Remove 4 screws (1).

3.

Disengage the cables, and then remove the front speakers (2).

Reverse this procedure to install the speakers.

Optical drive connector board

NOTE: The optical drive connector board and cable are included in the optical drive spare part kit.
See x for optical drive spare part kit information.
Before removing the optical drive connector board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

6.

Remove the hard drive (see Hard drive on page 48).

Component replacement procedures

69

7.

Remove the memory modules (see Memory modules on page 51).

8.

Remove the WLAN module (see WLAN module on page 52).

9.

Remove the optical drive (see Optical drive on page 55).

10. Remove the base enclosure (see Base enclosure on page 64).
Remove the optical drive connector board:

Remove the screw (1), and then lift the optical drive connector board (2) to remove it.

Reverse this procedure to install the optical drive connector board.

Subwoofer
Description

Spare part number

Subwoofer

720263-001

Before removing the subwoofer, follow these steps:

70

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6.

Remove the hard drive (see Hard drive on page 48).

7.

Remove the memory modules (see Memory modules on page 51).

8.

Remove the WLAN module (see WLAN module on page 52).

9.

Remove the optical drive (see Optical drive on page 55).

10. Remove the base enclosure (see Base enclosure on page 64).
Remove the subwoofer:

Disconnect the subwoofer cable (1), remove the 3 screws (2), and then remove the subwoofer (3)
and 3 rubber grommets (4).

Reverse this procedure to install the subwoofer.

Component replacement procedures

71

Display hinges and top cover

Description

Spare part number

Display hinges (including covers and brackets)

720238-001

For use only on HP ENVY TouchSmart m7 Notebook PC computer models

720272-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly with Leap Motion capability

736483-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly, but not equipped with Leap Motion capability

720271-001

Before removing the hinges and top cover:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the memory modules (see Memory modules on page 51).

9.

Remove the WLAN module (see WLAN module on page 52).

10. Remove the optical drive (see Optical drive on page 55).
11. Remove the base enclosure (see Base enclosure on page 64).

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Remove the display hinge covers:

1.

Disengage the WLAN cable (1) and the display cable (2), and then disconnect the webcam
cable (3).

2.

Remove the 3 6.5-MM screws on the left side (5) and the 4 6.5-MM screws on the right side (5)
that secure the hinges to the display panel.

3.

Open the hinges slightly, and then slide the top cover away from the display assembly.

To install the display hinges, reverse these steps.

Component replacement procedures

73

Display panel cable

Description

Spare part number

Display panel cable

720229-001

Before removing the display panel cable:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46.

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the memory modules (see Memory modules on page 51).

9.

Remove the WLAN module (see WLAN module on page 52).

10. Remove the optical drive (see Optical drive on page 55).
11. Remove the base enclosure (see Base enclosure on page 64).
12. Remove the top cover (see Display hinges and top cover on page 72).
Remove the display panel cable:

Disconnect the display panel cable from the clips to release it (1), and then remove the cable (2).

Reverse this procedure to install the display panel cables.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Webcamera/microphone module
Description

Spare part numbers

Webcamera/microphone module

720273-001

Webcamera/microphone module cable

720229-001

Before removing the webcamera/microphone module:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46.

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the memory modules (see Memory modules on page 51).

9.

Remove the WLAN module (see WLAN module on page 52).

10. Remove the optical drive (see Optical drive on page 55).
11. Remove the base enclosure (see Base enclosure on page 64).
12. Remove the top cover (see Display hinges and top cover on page 72).
Remove the webcamera/microphone module:

Component replacement procedures

75

Release the webcamera/microphone module (1), and then disconnect the webcamera/
microphone module cable (2).

Reverse this procedure to install the webcamera/microphone module.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

WLAN antenna cables

Description

Spare part numbers

WLAN antenna cables

720222-001

Before removing the antenna cables:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the memory modules (see Memory modules on page 51).

9.

Remove the WLAN module (see WLAN module on page 52).

10. Remove the optical drive (see Optical drive on page 55).
11. Remove the base enclosure (see Base enclosure on page 64).
12. Remove the top cover (see Display hinges and top cover on page 72).
Remove the WLAN antenna cables:

Component replacement procedures

77

Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the left and
right sides of the hinge.

Reverse this procedure to install the WLAN antenna cables.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

USB board
Description

Spare part number

For use only on computer models equipped with a graphics subsystem with discrete memory

724142-001

For use only on computer models with Leap Motion capability

741074-001

For use only on computer models equipped with a graphics subsystem with UMA memory

720251-001

Before removing the USB board, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the memory modules (see Memory modules on page 51).

9.

Remove the WLAN module (see WLAN module on page 52).

10. Remove the optical drive (see Optical drive on page 55).
11. Remove the base enclosure (see Base enclosure on page 64).
12. Remove the front speakers (see Front speakers on page 68).
13. Remove the subwoofer (see ).

Component replacement procedures

79

Remove the USB board and cables:

80

1.

Disconnect the USB board cable (1) disconnect the ZIF connector for the ribbon cable (2) from the
top cover, and then disengage the cable (3) from the channels.

2.

Remove the screws securing the USB board (4).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3.

Disengage the audio cable (1), disconnect the board (2), and then remove the USB board (3).

Reverse this procedure to install the USB board and cables.

Fingerprint reader board

Description

Spare part number

Fingerprint reader board

720236-001

Before removing the Fingerprint reader board, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the service cover (see Service cover on page 47).

6.

Remove the hard drive (see Hard drive on page 48).

7.

Remove the memory modules (see Memory modules on page 51).

Component replacement procedures

81

8.

Remove the WLAN module (see WLAN module on page 52).

9.

Remove the optical drive (see Optical drive on page 55).

10. Remove the base enclosure (see Base enclosure on page 64).
Remove the fingerprint reader board and cable:
1.

Disconnect the cable (1) that secures the fingerprint reader to the top cover.

2.

Release the top cover shield (2) and (3),, and then remove the fingerprint reader board.

Reverse this procedure to install the fingerprint reader board and cable.

Leap Motion module

Description

Spare part number

Leap Motion module (includes cable)

736480-001

Before removing the Leap Motion module, follow these steps:

82

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the display panel (see Display panel on page 59).

5.

Remove the service cover (see Service cover on page 47).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6.

Remove the hard drive (see Hard drive on page 48).

7.

Remove the memory modules (see Memory modules on page 51).

8.

Remove the WLAN module (see WLAN module on page 52).

9.

Remove the optical drive (see Optical drive on page 55).

10. Remove the base enclosure (see Base enclosure on page 64).
11. Remove the USB board (see USB board on page 79).
12. Remove the fingerprint reader module (see Fingerprint reader board on page 81).
Remove the Leap Motion module:
1.

Disconnect the Leap Motion module cable (1) from the system board.

2.

Remove the two Phillips PM1.52.5 screws (2) that secure the Leap Motion module to the top
cover.

3.

Detach the Leap Motion module grounding shield (3) from the top cover. (The Leap Motion
grounding shield is attached to the top cover with double-sided adhesive.)

4.

Remove the Leap Motion module (4).

Reverse this procedure to install the Leap Motion module.

Component replacement procedures

83

Power connector cable

Description

Spare part number

For use only on computer models equipped with a graphics subsystem with discrete memory

720240-001

For use only on computer models equipped with a graphics subsystem with UMA memory

720241-001

Before removing the power connector cable, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the display panel (see Display panel on page 59).

5.

Remove the service cover (see Service cover on page 47).

6.

Remove the hard drive (see Hard drive on page 48).

7.

Remove the memory modules (see Memory modules on page 51).

8.

Remove the WLAN module (see WLAN module on page 52).

9.

Remove the optical drive (see Optical drive on page 55).

10. Remove the base enclosure (see Base enclosure on page 64).
Remove the power connector cable:

84

1.

Release the metal clip to disconnect the power connector cable (1) from the system board.

2.

Disengage the cable from the clips (2).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3.

Release the clips (3), and then remove the power connector cable (4).

Reverse this procedure to install the power connector cable and bracket.

Fan
Description

Spare part number

Fan (with foil)

720235-001

Before removing the fan:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the memory modules (see Memory modules on page 51).

9.

Remove the WLAN module (see WLAN module on page 52).

Component replacement procedures

85

10. Remove the optical drive (see Optical drive on page 55).
11. Remove the base enclosure (see Base enclosure on page 64).
Remove the fan:
1.

Disconnect the fan cable from the system board, and then remove the piece of tape that secures
the fan to the heat sink (1).

2.

Remove the 3 screws securing the fan to the unit (2) and (3)

3.

Lift the fan (4) to remove it.

Reverse this procedure to install the fan.

System board
NOTE: The system board spare part kit includes replacement thermal material.

86

Description

Spare part number

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics
subsystem with 4-GB of discrete memory, and the Windows 8 Professional operating system for
use only on computer models equipped Leap Motion capability

736481-601

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics
subsystem with 4-GB of discrete memory, and the Windows 8 Standard operating system for use
only on computer models equipped with Leap Motion capability

736481-501

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics
subsystem with 4-GB of discrete memory, and the Linux operating system for use only on computer
models equipped with Leap Motion capability

736481-001

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Description

Spare part number

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics
subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system

720267-601

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics
subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system

720267-501

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GT (GeForce 750M) graphics
subsystem with 2-GB of discrete memory, and the Linux operating system

720267-001

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics
subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system

720266-601

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics
subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system

720266-501

Equipped with the Intel HM87 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics
subsystem with 2-GB of discrete memory, and the Linux operating system

720266-001

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the
Windows 8 Professional operating system for use only on computer models equipped with Leap
Motion capability

736482-601

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the
Windows 8 Standard operating system for use only on computer models equipped with Leap
Motion capability

736482-501

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the
Linux operating system for use only on computer models equipped with Leap Motion capability

736482-001

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the
Windows 8 Professional operating system

720265-601

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the
Windows 8 Standard operating system

720265-501

Equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the
Linux operating system

720265-001

Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics
subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system

720269-601

Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics
subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system

720269-501

Equipped with the Intel HM77 Express chipset, the Nvidia N14P-GV2 (GeForce 740M) graphics
subsystem with 2-GB of discrete memory, and the Linux operating system

720269-001

Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and the
Windows 8 Professional operating system for use only on computer models equipped with Leap
Motion capability

720268-601

Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and the
Windows 8 Standard operating system for use only on computer models equipped with Leap
Motion capability

720268-501

Equipped with the Intel HM77 Express chipset, a graphics subsystem with UMA memory, and the
Linux operating system for use only on computer models equipped with Leap Motion capability

720268-001

Component replacement procedures

87

Before removing the system board, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46).

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the RTC battery (see RTC battery (see RTC battery on page 63).

9.

Remove the memory modules (see Memory modules on page 51).

10. Remove the WLAN module (see WLAN module on page 52).
11. Remove the optical drive (see Optical drive on page 55).
12. Remove the base enclosure (see Base enclosure on page 64).
Remove the system board:
1.

2.

88

Remove the following cables:

Power button board cable (1) and (4)

TouchPad board cable (2)

Keyboard cable (3)

Remove the 6 screws (5).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3.

Lift the system board (1) , and then remove the system board (2) by sliding it up and to the right
at an angle.

Reverse this procedure to install the system board.

Heat sink
Description

Spare part number

For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia
N14P-GT (GeForce 750M) graphics subsystem

720233-001

For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia
N14P-GV2 (GeForce 740M) graphics subsystem

720232-001

For use only on computer models equipped with the Intel HM87 Express Chipset and a graphics
subsystem with UMA memory

720231-001

For use only on computer models equipped with the Intel HM77 Express chipset and an Nvidia
N14P-GV2 (GeForce 740M) graphics subsystem

720234-001

For use only on computer models equipped with the Intel HM77 Express chipset and a graphics
subsystem with UMA memory

722381-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the heat sink, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

Component replacement procedures

89

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46),

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the RTC battery (see RTC battery (see RTC battery on page 63).

9.

Remove the memory modules (see Memory modules on page 51).

10. Remove the WLAN module (see WLAN module on page 52).
11. Remove the optical drive (see Optical drive on page 55).
12. Remove the base enclosure (see Base enclosure on page 64).
13. Remove the fan (see Fan on page 85).
14. Remove the system board (see System board on page 86).
Remove the heat sink:

Loosen the 4 captive screws in the order listed on the heat sink (1), and then remove the heat sink
(2).

NOTE: There is thermal paste between the heat sink and the processor.
Reverse this procedure to install the heat sink.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Processor
Description

Spare part number

Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB,
8.0-MB L3 cache, 47 W)

723523-001

Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)

723524-001

Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 37 W)

723522-001

Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)

723521-001

Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, 37 W)

738201-001

Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, 37 W)

737328-001

Intel Dual Core i5-3230M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

711903-001

Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

737327-001

Intel Dual Core i3-3380M 2.90-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

708762-001

Intel Dual Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)

700627-001

Before removing the processor, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46),

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the RTC battery (see RTC battery (see RTC battery on page 63).

9.

Remove the memory modules (see Memory modules on page 51).

10. Remove the WLAN module (see WLAN module on page 52).
11. Remove the optical drive (see Optical drive on page 55).
12. Remove the base enclosure (see Base enclosure on page 64).

Component replacement procedures

91

13. Remove the fan (see Fan on page 85).

14. Remove the system board (see System board on page 86).
15. Remove the heat sink (see Heat sink on page 89).
Remove the processor:
1.

Use a Torx T8 screwdriver to unlock the processor by turning the screw counter-clockwise 1/2 turn
(1).

2.

Lift the processor (2) to remove it from the socket (3).

Reverse this procedure to install the processor.

Keyboard
NOTE: The keyboard spare part kit includes a keyboard cable.
For use in country or region:

Spare part
number:

For use in country or region:

Spare part number:

Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models (includes keyboard cable
and backlight cable):
For use in Canada

720245-DB1

For use in the United States

720245-001

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped
with a non-TouchScreen display assembly with Leap Motion capability (includes keyboard cable and backlight cable):

92

For use in Belgium

736685-A41

For use in Portugal

736685-131

For use in Canada

736685-DB1

For use in Russia

736685-251

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

For use in country or region:

Spare part
number:

For use in country or region:

Spare part number:

For use in the Czech Republic and

Slovakia

736685-FL1

For use in Saudi Arabia

736685-171

For use in Denmark, Finland, and

Norway

736685-DH1

For use in Spain

736685-071

For use in France

736685-051

For use in Switzerland

736685-BG1

For use in Germany

736685-041

For use in Turkey

736685-141

For use in Italy

736685-061

For use in the United Kingdom and

Singapore

736685-031

For use in Latin America

736685-161

For use in the United States

736685-001

For use in the Netherlands

736685-B31

Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped
with a non-TouchScreen display assembly, but without Leap Motion capability (includes keyboard cable and backlight cable):
For use in Belgium

720244-A41

For use in Portugal

720244-131

For use in Canada

720244-DB1

For use in Russia

720244-251

For use in the Czech Republic and

Slovakia

720244-FL1

For use in Saudi Arabia

720244-171

For use in Denmark, Finland, and

Norway

720244-DH1

For use in Spain

720244-071

For use in France

720244-051

For use in Switzerland

720244-BG1

For use in Germany

720244-041

For use in Turkey

720244-141

For use in Italy

720244-061

For use in the United Kingdom and

Singapore

720244-031

For use in the Netherlands

720244-B31

For use in the United States

720244-001

Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly (includes keyboard cable and pointing stick cable):
For use in the United States

720242-001

For use in France

720242-051

For use in Italy

720242-061

Before removing the keyboard, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46),

Component replacement procedures

93

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the RTC battery (see RTC battery (see RTC battery on page 63).

9.

Remove the memory modules (see Memory modules on page 51).

10. Remove the WLAN module (see WLAN module on page 52).
11. Remove the optical drive (see Optical drive on page 55).
12. Remove the base enclosure (see Base enclosure on page 64).
13. Remove the fan (see Fan on page 85).
14. Remove the system board (see System board on page 86).
Remove the keyboard:

94

1.

Release the power button board cable.

2.

Remove the 6 Phillips PM 2x3 screws (1), and then release the shield from the keyboard (2).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3.

Remove the 2 Phillips PM 2.5x3 screws securing the keyboard to the top cover (1), slide the
keyboard to release it from the tabs, and then remove the keyboard from the top cover (2).

Reverse this procedure to install the keyboard.

Rear speakers
Description

Spare part number

Speaker Kit (includes left and right speakers and cable)

720261-001

Before removing the rear speakers, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46),

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the RTC battery (see RTC battery (see RTC battery on page 63).

Component replacement procedures

95

9.

Remove the memory modules (see Memory modules on page 51).

10. Remove the WLAN module (see WLAN module on page 52).
11. Remove the optical drive (see Optical drive on page 55).
12. Remove the base enclosure (see Base enclosure on page 64).
13. Remove the fan (see Fan on page 85).
14. Remove the system board (see System board on page 86).
15. Remove the keyboard (see Keyboard on page 92).
Remove the rear speakers:

Disengage the power connector cable (1) from the tabs, remove the 4 screws (2), and then
remove the rear speakers (3).

Reverse this procedure to install the rear speakers.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description

Spare part number

Power button board (includes cable)

720250-001

Before removing the Power button board, follow these steps:

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46),

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the RTC battery (see RTC battery (see RTC battery on page 63).

9.

Remove the memory modules (see Memory modules on page 51).

10. Remove the WLAN module (see WLAN module on page 52).
11. Remove the optical drive (see Optical drive on page 55).
12. Remove the base enclosure (see Base enclosure on page 64).
13. Remove the fan (see Fan on page 85).
14. Remove the system board (see System board on page 86).
15. Remove the keyboard (see Keyboard on page 92).
Remove the Power button board and cable:
1.

Turn the top cover upside down, with the back edge toward you.

2.

Remove the 2 Phillips PM 2.0x3x0 screws securing the Power button board to the top cover (1).

Component replacement procedures

97

3.

Remove the Power button board (2).

NOTE: The Power button board's cable is attached to the board.

Reverse this procedure to install the Power button board.

TouchPad module
Description

Spare part number

For use only on HP ENVY TouchSmart m7 Notebook PC computer models

720230-001

For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models
equipped with a non-TouchScreen display assembly with Leap Motion capability

720253-001

Before removing the TouchPad button board, follow these steps:

98

1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 46),

5.

Remove the display panel (see Display panel on page 59).

6.

Remove the service cover (see Service cover on page 47).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7.

Remove the hard drive (see Hard drive on page 48).

8.

Remove the RTC battery (see RTC battery (see RTC battery on page 63).

9.

Remove the memory modules (see Memory modules on page 51).

10. Remove the WLAN module (see WLAN module on page 52).
11. Remove the optical drive (see Optical drive on page 55).
12. Remove the base enclosure (see Base enclosure on page 64).
13. Remove the fan (see Fan on page 85).
14. Remove the system board (see System board on page 86).
15. Remove the keyboard (see Keyboard on page 92).
Remove the TouchPad button board and cable:
1.

Turn the top cover upside down, with the back edge toward you.

2.

Disconnect the cable that secures the TouchPad cable to the system board.

3.

Remove the 3 Phillips PM 2.53.0 screws (1) and the 2 Phillips PM 2.5x3.0 screws (2) that
secure the TouchPad button board to the top cover.

4.

Lift up on the rear edge, slide backward, and then remove the TouchPad button board and cable
(3).

Reverse this procedure to install the TouchPad button board and cable.

Component replacement procedures

99

Setup Utility (BIOS) and System

Diagnostics

Windows 8 Computer Setup (BIOS) and Advanced

System Diagnostics
Using Setup Utility
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.

100

Chapter 7 Setup Utility (BIOS) and System Diagnostics

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn
+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.

Start Setup Utility (BIOS).

2.

Use the arrow keys to select Main.

3.

To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select
Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.

From the Start screen, select the HP Support Assistant app.

2.

Click Updates and tune-ups, and then click Check for HP updates now.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:

a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name,
or other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:
1.

From the Start screen, type e, and then select File Explorer.

2.

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.

Windows 8 Computer Setup (BIOS) and Advanced System Diagnostics

101

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.
To start System Diagnostics:
1.

Turn on or restart the computer, quickly press esc, and then press f2.

2.

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

102

Chapter 7 Setup Utility (BIOS) and System Diagnostics

Specifications

Computer specifications
Metric

U.S.

Width

29.16 cm

11.48 in

Depth

2.15 cm

8.46 in

Height (front to back)

2.11 to 3.19 cm

0.83 to 1.26 in

With 6-cell battery

1.60 kg

3.53 lb

With 3-cell battery

1.46 kg

3.22 lb

Dimensions

Weight

Input power
Operating voltage and current

19.5 V dc @ 3.33 A 65 W
19.5 V dc @ 4.62 A 90 W
19.5 V dc @ 6.15 A 120 W

Temperature
Operating

5C to 35C

41F to 95F

Nonoperating

-20C to 60C

-4F to 140F

Relative humidity (noncondensing)

Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)

Operating

-15 m to 3,048 m

-50 ft to 10,000 ft

Nonoperating

-15 m to 12,192 m

-50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.

Computer specifications

103

43.9-cm (17.3-in), HD+ display specifications

Metric

U.S.

Active diagonal size

43.9-cm

17.3-in

Resolution

1600x900 (HD+)

Active area

382.08x214.92

PPI

106

Surface treatment

Anti-glare or BrightView

Contrast ratio

300:1 (typical) Anti-glare

500:1 BrightView

104

Response time

16 ms

Brightness

200 nits (typical)

Viewing angle

SVA

Backlight

LED

Luminance uniformity @ 13 points

1.4 (typ), 1.6 (max)

Lifetime (1/2 luminance)

12,000 hours

Color coordinate (white)

(0.313, 0.329)

Color tolerance (White)

+/- 0.02

Color tolerance (W, R, G, B)

+/- 0.03

Color gamut

60% NTSC @ CIE 1931

Chapter 8 Specifications

Hard drive specifications

1-TB*

750-GB*

500-GB*

Height

9.5 mm

9.5 mm

9.5 mm

Width

70 mm

70 mm

70 mm

Weight

107 g

115 g

101 g

Interface type

SATA

SATA

SATA

Transfer rate

145 MB/sec

100 MB/sec

100 MB/sec

Security

ATA security

ATA security

ATA security

Single track

2.0 ms

1.5 ms

3 ms

Average

12 ms

11 ms

13 ms

Maximum

22ms

14 ms

24 ms

Logical blocks

1,953,525,168

1,465,149,168

1,048,576,000

Disc rotational speed

5400 rpm

Operating temperature

5C to 55C (41F to 131F)

Dimensions

Seek times (typical read, including setting)

*1 TB = 1 trillion bytes and 1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is
less. Actual drive specifications may differ slightly.
NOTE:

Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specifications

105

Backing up, restoring, and

recovering

Your computer includes tools provided by HP and the operating system to help you safeguard your
information and retrieve it if you ever need to. These tools will help you return your computer to a
proper working state or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:

Creating recovery media and backups

Restoring and recovering your system

NOTE: This guide describes an overview of backing up, restoring and recovering options. For more
details about the tools provided, see Help and Support. From the Start screen, type h, and then select
Help and Support.

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.
1.

After you successfully set up the computer, create HP Recovery media. This step creates a backup
of the HP Recovery partition on the computer. The backup can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:

106

System RecoveryReinstalls the original operating system and the programs that were
installed at the factory.

Minimized Image RecoveryReinstalls the operating system and all hardware-related drivers
and software, but not other software applications.

Factory ResetRestores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and
the software that was installed at the factory.

Chapter 9 Backing up, restoring, and recovering

See Creating HP Recovery media on page 107.

2.

As you add hardware and software programs, create system restore points. A system restore point
is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
A system restore point contains information that Windows uses, such as registry settings. Windows
creates a system restore point for you automatically during a Windows update and during other
system maintenance (such as a software update, security scanning, or system diagnostics). You
can also manually create a system restore point at any time. For more information and steps for
creating specific system restore points, see Help and Support. From the Start screen, type h, and
then select Help and Support.

3.

As you add photos, video, music, and other personal files, create a backup of your personal
information. Windows File History can be set to regularly and automatically back up files from
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore
the files that you backed up using File History. Restoring files is also useful if you ever choose to
reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.
NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Help and Support. From
the Start screen, type h, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.

To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not
use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Bluray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a
high-quality blank USB flash drive.

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support,
go to http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical
drive, it must be connected directly to a USB port on the computer; the drive cannot be connected
to a USB port on an external device, such as a USB hub.

Creating recovery media and backups

107

Be sure that the computer is connected to AC power before you begin creating the recovery
media.

The creation process can take up to an hour or more. Do not interrupt the creation process.

If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1.

From the Start screen, type recovery, and then select HP Recovery Manager.

2.

Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 110.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:

If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File
History, see Help and Support. From the Start screen, type h, and then select Help and
Support.

If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.

If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did not
manually create a restore point, you can choose to restore to a previous point, automatically
created. For more information and steps for using Windows System Restore, see Help and
Support. From the Start screen, type h, and then select Help and Support.

If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
drive. See Using Windows Refresh for quick and easy recovery on page 109.

If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows.
For more information, see Remove everything and reinstall Windows on page 109.

108

Chapter 9 Backing up, restoring, and recovering

If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other
applications included in the image continue to be available for installation through the Drivers and
Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 110.

If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery media. For more information, see Recovering using
HP Recovery Manager on page 110.

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see Recovering using HP
Recovery Manager on page 110.

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition on page 112.

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling
traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE: You may be prompted for your permission or password when using Refresh. See Help and
Support for more information. From the Start screen, type h, and then select Help and Support.
To start Refresh:
1.

From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.

2.

Click Settings.

3.

Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.

4.

Under Refresh your PC without affecting your files, select Get started, and then follow
the on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this

Restore and recovery

109

section provides a speedy, simple way to return the computer to its original state. This option removes
all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.

Press f11 while the computer boots.

or
Press and hold f11 as you press the power button.

2.

Select Troubleshoot from the boot options menu.

3.

Select Reset your PC, and then follow the on-screen instructions.

To use the Start screen:

1.

From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.

2.

Click Settings.

3.

Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.

4.

Under Remove everything and reinstall Windows, select Get started, and follow the
on-screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:

System RecoveryReinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

Minimized Image RecoveryReinstalls the operating system and all hardware-related drivers and
software, but not other software applications.

Factory ResetRestores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.

The HP Recovery partition (select models only) allows Minimized Image Recovery.

110

Chapter 9 Backing up, restoring, and recovering

What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.

Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.

HP Recovery media must be used if the computer hard drive fails.

To use the Factory Reset or System Recovery options, you must use HP Recovery media.

If the HP Recovery media do not work, you can obtain recovery media for your system from the HP
website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go
to http://welcome.hp.com/country/us/en/wwcontact_us.html.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.
Before beginning recovery, back up any personal data you wish to retain.

Using the HP Recovery partition to recover a minimized image (select models

only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1.

Press f11 while the computer boots.

or
Press and hold f11 as you press the power button.

2.

Select Troubleshoot from the boot options menu.

3.

Select HP Recovery Manager, and follow the on-screen instructions.

Restore and recovery

111

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system
does not have an HP Recovery partition or if the hard drive is not working properly.
1.

If possible, back up all personal files.

2.

Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer.
or
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 112.

3.

Follow the on-screen instructions.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which
is the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection for an optical drive or a USB flash drive.
To change the boot order:
1.

Insert the HP Recovery media you created.

2.

Restart the computer.

3.

Press and hold esc while the computer is restarting, and then press f9 for boot options.

4.

Select the optical drive or USB flash drive you want to boot from.

5.

Follow the on-screen instructions.

Removing the HP Recovery partition

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh,
the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option
for minimized image recovery. Create HP Recovery media before removing the Recovery partition to
ensure you have recovery options; see Creating HP Recovery media on page 107.
Follow these steps to remove the HP Recovery partition:

112

1.

From the Start screen, type recovery, and then select HP Recovery Manager.

2.

Select Remove Recovery Partition, and then follow the on-screen instructions.

Chapter 9 Backing up, restoring, and recovering

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating
of 125 or 250 V ac, as required by the power system of each country or region.

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries

113

Requirements for specific countries and regions

114

Country/region

Accredited agency

Applicable note number

Argentina

IRAM

Australia

SAA

Austria

OVE

Belgium

CEBEC

Brazil

ABNT

Canada

CSA

Chile

IMQ

Denmark

DEMKO

Finland

FIMKO

France

UTE

Germany

VDE

India

ISI

Israel

SII

Italy

IMQ

Japan

JIS

The Netherlands

KEMA

New Zealand

SANZ

Norway

NEMKO

The People's Republic of China

CCC

Saudi Arabia

SASO

Singapore

PSB

South Africa

SABS

South Korea

KTL

Sweden

SEMKO

Switzerland

SEV

Taiwan

BSMI

Thailand

TISI

The United Kingdom

ASTA

Chapter 10 Power cord set requirements

Country/region

Accredited agency

Applicable note number

The United States

UL

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark.
UL file number must be on each element.

3.

The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm or 1.25-mm conductor size. The
wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3X0.75-mm conductor size. KTL logo and individual approval number must be
on each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 31.25-mm conductor size. Power cord set fittings (appliance coupler, cable, and
wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL
and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 30.75-/1.00-mm conductor size, with
plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions

115

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for
battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.

116

Chapter 11 Recycling

Index

A
AC adapter 16
spare part numbers 31, 32
AC adapter, spare part numbers
30
action keys
identifying 11
antenna
removal 77
spare part number 28, 77
Antenna Kit, spare part number
28, 77
audio, product description 3
audio-out (headphone) jacks 15
B
backing up
personal files 107
backups 106
base enclosure
removal 64
spare part numbers 25, 32,
37, 64
battery
removal 46
spare part number 26
spare part numbers 46
battery release latch 17
battery, identifying 17
battery, spare part numbers 31
bezel
spare part number 28
BIOS
determining version 100
downloading an update 101
updating 100

Blu-ray Disc Read/Write with

SuperMulti DVDR/RW DoubleLayer Combo Drive
removal 55
spare part numbers 26, 29,
55
Blu-ray Disc ROM with SuperMulti
DVDR/RW Double-Layer Combo
Drive
removal 55
spare part numbers 26, 29,
55
boot order
changing HP Recovery
Manager 112
buttons
left TouchPad 13
optical drive eject 16
power 10
right TouchPad 13
C
caps lock light, identifying 13
chipset, product description 1
components
bottom 17
display 8
left side 14
right side 15
computer major components 19
computer reset 109
computer specifications 103
connector, power 16
D
deleted files, restoring 108
display assembly
spare part number 36

spare part numbers 21, 34,

37, 59
subcomponents 28
display bezel
spare part number 32
display enclosure
spare part numbers 32
display enclosure, spare part
number 28
display hinges
removal 72
spare part number 32
spare part numbers 72
display panel
removal 59
spare part numbers 28, 34
display panel cable 74
spare part number 28
display panel, product
description 2
display specifications 104
DVDRW Double-Layer SuperMulti
Drive
removal 55
spare part numbers 26, 29,
55
E
esc key, identifying 11
Ethernet, product description 3
external memory cards, product
description 4
external optical drive
product description 3
F
fan

removal 85
spare part number 24, 32, 85

Index

117

fingerprint reader board

removal 81
spare part number 81
fingerprint reader light
identifying 13
fingerprint reader module
spare part number 32
spare part numbers 39
fingerprint reader module, spare
part numbers 21
fingerprint reader, identifying 10
fn key, identifying 11
Front Speaker Kit
spare part number 35

HP Recovery partition
recovery 111
removing 112

G
graphics, product description

J
jacks
audio-out (headphone) 15
network 14
RJ-45 (network) 14

H
hard drive
identifying 18
light 15
product description 2
removal 48
spare part numbers 29, 31,
37, 48
specifications 105
Hard Drive Hardware Kit
spare part number 27, 29, 32
hard drive, spare part numbers
26, 31
HDMI port, identifying 14
HDMI to VGA adapter
spare part number 31
HDMI to VGA adapter, spare part
number 30
heat sink
removal 89
spare part numbers 24, 32,
36, 89
hinge cover
spare part number 28
hinge, spare part number 28
HP Recovery Manager 110
correcting boot problems 112
starting 111
HP Recovery media
creating 107
recovery 112

118

Index

111

I
integrated numeric keypad,
identifying 11
integrated webcam, identifying 9
internal cards, product
description 4
internal display switch,
identifying 8
internal microphones, identifying
8

K
keyboard
product description 4
removal 92
spare part numbers 21, 32,
33, 34, 37, 38, 39, 92
keyboard bracket
spare part numbers 23, 36,
37
keypad, integrated numeric 11
keys
action 11
esc 11
fn 11
Windows logo 11
L
latch, battery release 17
Leap Motion 10
Leap Motion module
removal 82
spare part number 21, 37, 82
lights
AC adapter 16
caps lock 13
hard drive 15
mute 12
power 12, 15
wireless 12

M
mass storage device
removal 48
spare part numbers 29, 48
memory card reader, identifying
14
memory module
identifying 18
product description 2
removal 51
spare part numbers 26, 31,
51
microphone
product description 3
minimized image
creating 110
recovery 111
model name 1
mute light, identifying 12
N
network jack, identifying 14
O
operating system, product
description 5
optical drive
product description 3
removal 55
spare part number 55
spare part numbers 29
optical drive board
spare part numbers 34, 36
optical drive connector board
removal 69
optical drive eject button,
identifying 16
optical drive, identifying 16
optical drive, spare part numbers
26
original system recovery 110
P
PCID label 6
pointing device, product
description 4
ports
HDMI 14
product description 4
USB 3.0 14, 15

power button board

removal 97
spare part number 21, 34, 97
power button, identifying 10
power connector cable
removal 84
spare part number 84
spare part numbers 21, 32
power connector, identifying 16
power cord
set requirements 113
spare part numbers 30, 31
power lights, identifying 12, 15
power requirements, product
description 5
processor
removal 91
spare part numbers 31, 32,
36, 39, 91
processor, product description 1
processor, spare part numbers 25
product description
audio 3
chipset 1
display panel 2
Ethernet 3
external memory cards 4
external optical drive 3
graphics 1
hard drives 2
internal cards 4
keyboard 4
memory module 2
microphone 3
operating system 5
optical drive 3
pointing device 4
ports 4
power requirements 5
processors 1
product name 1
serviceability 5
solid-state drive 3
wireless 4
product name 1
R
recovery 108, 109
discs 107, 112
HP Recovery Manager

110

media 112
starting 111
supported discs 107
system 110
USB flash drive 112
using HP Recovery media 108
recovery media
creating 107
creating using HP Recovery
Manager 108
recovery partition 111
removing 112
recycle
computer 108, 109
refresh 109
computer 108
removal/replacement
procedures 45, 58
remove everything and reinstall
Windows 109
reset
computer 108, 109
steps 109
restore, Windows File History
108
RJ-45 (network) jack, identifying
14
RTC battery
removal 63
spare part number 26, 31, 63
rubber feet
spare part numbers 34, 35
Rubber Feet Kit, spare part
numbers 26, 64
S
screw Kit
spare part number 35
Screw Kit, spare part number 30
security cable slot, identifying 14
service cover
removal 47
spare part numbers 27, 34,
47
service tag 6
serviceability, product description
5
slots
memory card 14
security cable 14

solid-state drive
product description 3
spare part number 29
spare part numbers 35
Speaker Kit, spare part number
68, 95
speakers
identifying 10, 18
removal 68, 95
spare part number 68, 95
speakers, spare part numbers
front 25
rear 21
specifications
computer 103
display 104
hard drive 105
subwoofer
removal 70
spare part number 35, 70
spare part numbers 25
supported discs, recovery 107
system board
removal 86
spare part numbers 23, 35,
36, 37, 86
system recovery 110
system restore point
creating 107
restoring 108
T
top cover
removal 72
spare part numbers 21, 36,
37, 72
Top Speaker Kit
spare part number 35
TouchPad
buttons 13
TouchPad assembly
spare part numbers 32, 34
TouchPad button board
removal 98
spare part numbers 98
TouchPad module
spare part numbers 21
TouchPad zone, identifying 13

Index

119

U
USB 3.0 ports, identifying 14, 15
USB board
removal 79
spare part numbers 24, 34,
36, 39, 79
V
vents, identifying

14, 17

W
webcam light, identifying 8
webcamera/microphone cable
spare part number 32
webcamera/microphone module
removal 75
spare part number 28, 75
webcamera/microphone module
cable
spare part number 28
webcamerea/microphone module
spare part numbers 36
Windows
backup 107
File History 107, 108
Refresh 108, 109
reinstall 108, 109
remove everything and reinstall
option 109
reset 109
restoring files 108
system restore point 107, 108
Windows key, identifying 11
wireless antenna
removal 77
spare part number 28, 77
wireless light 12
wireless, product description 4
WLAN antenna
spare part number 32
spare part numbers 32
WLAN antennas, identifying 9
WLAN module
removal 52
spare part numbers 4, 26, 31,
32, 36, 37, 52

120

Index