HP ENVY Notebook

Maintenance and Service Guide

© Copyright 2015 HP Development Company, Product notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
AMD is a trademark of Advanced Micro Devices, common to most models. Some features may otherwise using any software product
Inc. Bluetooth is a trademark owned by its not be available on your computer. preinstalled on this computer, you agree to be
proprietor and used by HP Inc. under license. bound by the terms of the HP End User License
Intel, Celeron, and Pentium are trademarks of Not all features are available in all editions of Agreement (EULA). If you do not accept these
Intel Corporation in the U.S. and other Windows. This computer may require upgraded license terms, your sole remedy is to return the
countries. Microsoft and Windows are and/or separately purchased hardware, drivers entire unused product (hardware and software)
trademarks of the Microsoft group of and/or software to take full advantage of within 14 days for a full refund subject to the
companies. Windows functionality. Go to refund policy of your seller.
http://www.microsoft.com for details.
The information contained herein is subject to For any further information or to request a full
change without notice. The only warranties for refund of the price of the computer, please
HP products and services are set forth in the contact your seller.
express warranty statements accompanying
such products and services. Nothing herein This computer may require upgraded and/ or
should be construed as constituting an separately purchased hardware and/or a DVD
additional warranty. HP shall not be liable for drive to install the Windows 7 software and
technical or editorial errors or omissions take full advantage of Windows 7 functionality.
contained herein. See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Bluetooth is a trademark owned by its
proprietor and used by HP under license. Intel
and Core are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.

The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: September 2015

Document Part Number: 824293-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii
iv Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification .................................................................................................................. 4

Display .................................................................................................................................................................... 4
Top .......................................................................................................................................................................... 5
TouchPad ............................................................................................................................................. 5
Lights ................................................................................................................................................... 6
Buttons and speakers .......................................................................................................................... 7
Keys ..................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
Labels ................................................................................................................................................................... 13

3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14
Miscellaneous parts ............................................................................................................................................. 17
Mass storage devices ........................................................................................................................................... 17
Display assembly subcomponents ...................................................................................................................... 18
Sequential part number listing ........................................................................................................................... 19

4 Removal and replacement procedures preliminary requirements .................................................................... 22

Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27

Component replacement procedures .................................................................................................................. 27
Battery ............................................................................................................................................... 28
WLAN module .................................................................................................................................... 29

v
 Hard drive .......................................................................................................................................... 31
Memory module ................................................................................................................................ 34

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 36
Component replacement procedures .................................................................................................................. 36
RTC battery ........................................................................................................................................ 36
Base enclosure .................................................................................................................................. 38
Display assembly ............................................................................................................................... 41
Fan ..................................................................................................................................................... 50
System board .................................................................................................................................... 51
Heat sink ............................................................................................................................................ 55
Connector board ................................................................................................................................ 58
Power connector cable ...................................................................................................................... 60
Subwoofer ......................................................................................................................................... 61
Speakers ............................................................................................................................................ 63
TouchPad assembly ........................................................................................................................... 65
Power button board .......................................................................................................................... 67
Keyboard ........................................................................................................................................... 68

7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 71

Starting Setup Utility (BIOS) ................................................................................................................................ 71
Updating the BIOS ................................................................................................................................................ 71
Determining the BIOS version ........................................................................................................... 71
Downloading a BIOS update .............................................................................................................. 71

8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73
Updating the BIOS ................................................................................................................................................ 73
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 73

9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 75

Starting Setup Utility (BIOS) ................................................................................................................................ 75
Updating Setup Utility (BIOS) .............................................................................................................................. 75
Determining the BIOS version ........................................................................................................... 75
Downloading a BIOS update .............................................................................................................. 76
Synchronizing a tablet and keyboard (select products only) .............................................................................. 77

10 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 78

Creating backups ................................................................................................................................................. 78

vi
 Creating recovery media to recover the original system .................................................................. 78
What you need to know .................................................................................................. 78
Creating the recovery media ........................................................................ 79
Creating system restore points ......................................................................................................... 79
What you need to know .................................................................................................. 79
Creating a system restore point ..................................................................................... 79
Backing up system and personal information .................................................................................. 79
Tips for a successful backup ........................................................................................... 80
What you need to know .................................................................................................. 80
Creating a backup using Windows Backup and Restore ................................................. 80
Restore and recovery ........................................................................................................................................... 81
Restoring to a previous system restore point .................................................................................. 81
Restoring specific files ...................................................................................................................... 81
Restoring specific files using Windows Backup and Restore ......................................... 81
Recovering the original system using HP Recovery Manager .......................................................... 81
What you need to know .................................................................................................. 81
Recovering using HP Recovery partition (select models only) ...................................... 82
Recovering using the recovery media ............................................................................ 82
Changing the computer boot order .............................................................. 82

11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 84

Creating recovery media and backups ................................................................................................................ 84
Creating HP Recovery media (select models only) ........................................................................... 84
Using Windows tools ........................................................................................................................................... 85
Restore and recovery ........................................................................................................................................... 85
Recovering using HP Recovery Manager ........................................................................................... 86
What you need to know before you get started ............................................................. 86
Using the HP Recovery partition (select models only) ................................................... 87
Using HP Recovery media to recover .............................................................................. 87
Changing the computer boot order ................................................................................ 87
Removing the HP Recovery partition (select models only) ............................................ 88

12 Backing up, restoring, and recovering in Windows 10 .................................................................................... 89

Creating recovery media and backups ................................................................................................................ 89
Creating HP Recovery media (select products only) ......................................................................... 89
Using Windows tools ........................................................................................................................................... 90
Restore and recovery ........................................................................................................................................... 91
Recovering using HP Recovery Manager ........................................................................................... 91
What you need to know before you get started ............................................................. 91
Using the HP Recovery partition (select products only) ................................................. 92
Using HP Recovery media to recover .............................................................................. 92

vii
 Changing the computer boot order ................................................................................ 93
Removing the HP Recovery partition (select products only) ......................................... 93

13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 94

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 95

14 Specifications ............................................................................................................................................ 96
Computer specifications ...................................................................................................................................... 96

15 Power cord set requirements ...................................................................................................................... 97

Requirements for all countries ............................................................................................................................ 97
Requirements for specific countries and regions ................................................................................................ 97

16 Recycling .................................................................................................................................................. 99

Index ........................................................................................................................................................... 100

viii
1 Product description

Category Description Touch Non-touch

models models

Product Name HP ENVY Notebook × ×

Processors 4th generation Intel® Core™ i7 Processor (Haswell H, 2-chip BGA) × ×

Intel Core i7-4722HQ 2.4-GHz (SC turbo up to 3.4-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, quad, 37 W)

6th generation Intel Core i7 Processor (SKL- H, 2-chip BGA)

Intel Core i7-6700HQ, 2.6–GHz (SC turbo up to 3.5-GHz) processor (1600-MHz

FSB, 6.0-MB L3 cache, quad, 45 W

Chipset Intel HM87 express chipset (4th generation Intel processor) × ×

Intel® HM170 Express Chipset (C-2 step) (6th generation Intel processor)

Graphics Intel graphics: Intel HD Graphics 4600 (4th generation Intel processor) × ×

Intel graphics: Intel HD Graphics 530 (6th generation Intel processor)

Discrete graphics: Nvidia N16P-GT (GeForce GTX 950M) with 4 GB of dedicated × ×

video memory

Support for HD decode, DX12, and HDMI

Supports Optimus

Supports GPS (GPU performance scaling)

Panel Support for low-voltage differential signalling LVDS, co-layout with eDP1.2 × ×
without PSR)

Touch solution with flush glass and multitouch enabled

15.6-in, full high-definition (FHD), white light-emitting diode (WLED), AntiGlare × ×

(1920×1080), slim (3.2-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio

15.6-in, high-definition (HD), white light-emitting diode (WLED), BrightView ×

(1366×768), flat (3.8-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio

15.6-in, high-definition (HD), white light-emitting diode (WLED), AntiGlare ×

(1366×768), flat (3.8-mm), SVA, typical brightness 220 nits, 16:9 aspect ratio

Memory Two customer-accessible/upgradable memory module slots × ×

Support for DDR3L-1600-MHz dual channel

Support for 16834-MB of system RAM in the following configurations:

● 16834-MB (8192-MB×2)

● 12288-MB (8192-MB+4096-MB)

● 8192-MB (8192-MB×1, 4096-MB×2)

● 6144-MB (4096-MB+2048-MB)

Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37- × ×
in) thickness

1
 Category Description Touch Non-touch
models models

Support for Accelerometer hard drive protection

● 2.0-TB, 5400-rpm, 9.5-mm × ×

● 1.0-TB, 5400-rpm, 9.5-mm

● 1.0-TB, 5400-rpm, 9.5-mm, 8-GB Hybrid

● 750-GB, 5400-rpm, 9.5-mm

Audio and video Dual speakers × ×

Subwoofer

Dual array digital microphones with appropriate beam-forming, echo-

cancellation, noise-suppression software

HD Audio

BANG & OLUFSEN

Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by

30 frames per second)

Ethernet Integrated 10/100/1000 network interface card (NIC) × ×

Sensor Accelerometer × ×

Wireless Integrated wireless local area network (WLAN) options by way of wireless module × ×

Two WLAN antennas built into display assembly

Intel WiDi 5.1 support

Compatible with Miracast-certified devices

Antenna support for 802.11a/b/g/n – MIMO support 2×2

Support for the following WLAN module: × ×

● Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo
Adapter

● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo
Adapter Combo Adapter

External media cards HP Multi-Format Digital Media Card Reader × ×

Supports SD/SDHC/SDXC

Push-Push Insertion/Removal

Internal card One half-size mini-card slot for WLAN × ×

expansion

Ports AC Smart Pin adapter plug × ×

Audio-in (mono microphone)/audio-out (stereo headphone) combo jack

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

RJ-45 (Ethernet)

USB: two USB 3.0 ports, two USB 2.0 ports

One USB 3.0 port supports USB Boost.

Keyboard/pointing Full-size, backlit, island-style keyboard with numeric keypad and DuraCoat, × ×
devices Clickpad with image sensor

2 Chapter 1 Product description

Category Description Touch Non-touch
models models

HP Control Zone Trackpad

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-

zoom as default

Taps enabled by default

Support for Microsoft Windows 8 modern trackpad

Power requirements Support for the following AC adapters:

● 120-W HP Slim AC adapter (PFC, S, 4.5-mm) × ×

Support for the following batteries × ×

● 6-cell, 62-Wh, 2.80-Ah, Li-ion battery

● 6-cell, 47-Wh, 2.20-Ah, Li-ion battery

Security Support for the following: × ×

● Kensington Security Lock

● Trusted Platform Module (TPM)

● HP SimplePass support

Operating system Preinstalled: × ×

Microsoft Windows 10 Professional

Microsoft Windows 10 High End ML

Microsoft Windows 8.1 Professional

Microsoft Windows 8.1

Microsoft Windows 7 Professional

Serviceability End user replaceable parts: × ×

AC adapter

Battery (system)

Hard drive

Memory modules (expansion and primary)

WLAN module

3
 2 External component identification

Display

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while
the power is on.

NOTE: The internal display switch is not visible from the outside of
the computer.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.

To use the webcam:

▲ Windows 10: Type camera in the taskbar search box, and then
select Camera.

Windows 8.1: From the Start screen, type camera, and then
select Camera from the list of applications.

Windows 7: Select Start > All Programs > Communication and

Chat > CyberLink YouCam.

4 Chapter 2 External component identification

 Component Description

(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this document:

Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the taskbar.

Windows 7:

Select Start > HP Support Assistant > Next > My computer > User Guides.

Top
TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 5
 Lights

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity.

(2) Mute light ● Amber: Computer sound is off.

● Off: Computer sound is on.

(3) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are off.

(4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

6 Chapter 2 External component identification

Buttons and speakers

Component Description

(1) Power button ● When the computer is off, press the button to turn on the
computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briefly to exit Sleep.

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer. To learn
more about your power settings, see your power options:

Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.

– or –

Right-click the Start button, and then select Power Options.

Windows 8.1:

▲ From the Start screen, type power, select Power and

sleep settings, and then select Power and sleep from the
list of applications.

‒ or –

From the Windows desktop, right-click the Start button,

and then select Power Options.

Top 7
 Component Description

Windows 7: Select Start > Control Panel > System and Security
> Power Options.

(2) Speakers (2) Produce sound.

Keys

Component Description

(1) esc key Displays system information when pressed in combination with
the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, or on select models, the spacebar.

(3) Windows key Windows 10: Opens the Windows Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

Windows 8.1:

Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to the
previous screen.

Windows 7:

Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the radiance

backlight keyboard feature off or on.

(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric
keypad.

8 Chapter 2 External component identification

Left side

Component Description

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
(1) Security cable slot stolen.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(3) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.

(6) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.

To insert a card:

▲ Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then push in on the
card until it is firmly seated.

To remove a card:

▲ Press in on the card it until it pops out.

(7) Hard drive light ● Blinking white: The hard drive is being accessed.

● Amber: The accelerometer is being accessed.

(8) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other components.

Left side 9
 Component Description

● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

Right side

(1) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this document:

Windows 8.1:

From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –

From the Windows desktop, click the question mark icon in the
notification area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).

Connects an optional USB device, such as a keyboard, mouse,

(2) USB 2.0 port external drive, printer, scanner or USB hub.

(3) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

● White: The computer is connected to external power and

(4) AC adapter light the battery is charged from 90 to 99 percent.

10 Chapter 2 External component identification

 ● Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.

● Off: The battery is using battery power.

(5) Power connector Connects an AC adapter.

Bottom

Component Description

(1) Service door Provides access to the hard drive bay, the wireless local
area network (WLAN) module slot, the wireless wide area
network (WWAN) module slot, and the memory module
slots.

Bottom 11
 Component Description

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through Help and
Support.

Windows 10:

Type support in the taskbar search box, and then select

the HP Support Assistant app.

- or -

Click the question mark icon in the taskbar.

Windows 8.1:
▲ From the Start screen, type help, and then select
Help and Support.

- or -

From the Windows desktop, click the question mark

icon in the taskbar.

Windows 7:
▲ Select Start > Help and Support.

(2) Battery bay Holds the battery.

(3) Vents (4) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(4) Battery release latch Releases the battery.

12 Chapter 2 External component identification

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.

● Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select models only)

● Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 13
 3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly (includes webcam/microphone module and wireless antenna cables):

15.6-in, BrightView, FHD, LED, touch screen display assembly 812534-001

15.6-in, BrightView, HD, LED, SVA, touch screen display assembly for use only on 812186-001
computer models equipped with an Intel processor

15.6-in, BrightView, HD, LED, UWVA, touch screen display assembly for use only on 829328-001
computer models equipped with an Intel processor

Touch displays are spared only as the entire hinge-up. Non-touch displays are spared only at the subcomponent level.
Entire hinge-ups are not spared for non-touch displays.

The subcomponents for the non-touch screen display assembly are available as spare part kits. For more display assembly
spare part information, see Display assembly subcomponents on page 18).

(2) Top cover 812188-001

(3) Power button board (includes cable) 720553-001

(4) Keyboard (includes keyboard cable and backlight cable):

For use in Canada 760743-DB1

For use in the United States 760743-001

(5) Keyboard shield 734817-001

TouchPad assembly, includes: 812189-001

(6a) TouchPad

(6b) TouchPad button board

TouchPad bracket and cables (not illustrated)

(7) Speakers (include left and right speakers, 2 cables, and 4 isolators) 720561-001

(8) Power connector cable 720538-001

(9) Connector board (includes audio jack, RJ-45 jack, USB port, and 2 cables) 765146-001

(10) System board with processor (includes replacement thermal material):

Intel Core i7-4722HQ processor, a graphics subsystem with discrete memory, and the 812190-001
Windows 7 operating system

Intel Core i7-4722HQ processor, a graphics subsystem with discrete memory, and the 812190-501
Windows 8.1 Standard operating system

Intel Core i7-4722HQ processor, a graphics subsystem with discrete memory, and Windows 812190-601
8.1 Professional or Windows 10 operating system

Intel Core i7-6700HQ processor, a graphics subsystem with UMA memory, and the Windows 829209-001
7 operating system

Intel Core i7-6700HQ processor, a graphics subsystem with UMA memory, and Windows 8.1 829209-601
or Windows 10 operating system

Intel Core i7-6700HQ processor, a graphics subsystem with discrete memory, and the 829210-001
Windows 7 operating system

Intel Core i7-6700HQ processor, a graphics subsystem with discrete memory, and Windows 829210-601
8.1 or Windows 10 operating system

(11) Heat sink (includes replacement thermal material):

Computer major components 15

 Item Component Spare part number

For use in models with 4th generation Intel processors 765737-001

For use in models with 6th generation Intel processors and UMA graphics 830398-001

For use in models with 6th generation Intel processors and discrete graphics 830399-001

(12) Fan (includes cable)

For use in models with 4th generation Intel processors 720235-001

For use in models with 6th generation Intel processors 830696-001

(13) Subwoofer (includes cable and 3 isolators) 720563-001

(14) Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 774152-001
cover):

Rubber Kit (not illustrated, includes front and rear rubber feet, base enclosure screw cover, 720559-001
and display bezel rubber screw covers)

(15) RTC battery: 718440-001

(16) WLAN module:

Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-001

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter Combo 806723-001
Adapter

(17) Memory module (DDR3L-1600):

8-GB 693374-001

4-GB 691740-001

2-GB 691739-001

(18) Hard drive (does not include hard drive bracket or hard drive connector cable):

2.0-TB, 5400-rpm, 9.5-mm 801808-001

1.0-TB, 5400-rpm, 9.5-mm 778192-001

1.0-TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB 731999-001

750-GB, 5400-rpm, 9.5-mm 778190-001

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive 720545-001
connector cable)

(19) Battery:

6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001

(20) Service cover 812187-001

16 Chapter 3 Illustrated parts catalog

Miscellaneous parts
Component Spare part number

AC adapter:

120-W HP Slim AC adapter (PFC, S, 4.5-mm) 710415-001

65-W AC adapter (nPFC, 4.5-mm) 710412-001

HDMI-to-VGA adapter 701943-001

Power cord (3-pin, black, 1.00-m):

For use in North America 755530-001

Screw Kit 720560-001

Mass storage devices

Item Component Spare part number

(1) Hard drive (does not include hard drive bracket or hard drive connector cable):

2-TB, 5400-rpm, SATA, 9.5-mm 801808-001

1.0-TB, 5400-rpm, 9.5-mm 778192-001

1.0-TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB 731999-001

750-GB, 5400-rpm, 9.5-mm 778190-001

Hard Drive Hardware Kit, includes: 720545-001

(2) Hard drive bracket

(3) Hard drive connector cable

Miscellaneous parts 17
 Display assembly subcomponents
NOTE: The information in this section applies only to computer models equipped with an Intel processor.

Item Description Spare part number

(1) Display bezel 815681-001

Display hinges, includes: 720548-001

(2) Left and right hinge covers

(3) Left and right hinges and brackets

(4) Display panel:

15.6-in, BrightView, FHD, SVA, LED, non-touch screen display panel 812538-001

15.6-in, BrightView, FHD, UWVA, LED, non-touch screen display panel 829329-001

15.6-in, BrightView, HD, LED, non-touch screen display panel 812537-001

(5) Webcam/microphone module (includes webcam/microphone module cable and double- 813551-001
sided adhesive)

(6) Display panel cable (includes display panel cable and webcam/microphone module cable)

18 Chapter 3 Illustrated parts catalog

 Item Description Spare part number

SVA models 812185-001

UWVA models 836278-001

(7) Antenna Kit (includes left and right wireless antenna cables and transceivers)

SVA displays 720532-001

UWVA displays 829327-001

(8) Display enclosure 720533-001

Sequential part number listing

Spare part number Description

691739-001 2-GB memory module (DDR3L-1600)

691740-001 4-GB memory module (DDR3L-1600)

693374-001 8-GB memory module (DDR3L-1600)

701943-001 HDMI-to-VGA adapter

710412-001 65-W AC adapter (nPFC, 4.5-mm)

710415-001 120-W HP Slim AC adapter (PFC, S, 4.5-mm)

710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery

710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery

710662-001 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter

718440-001 RTC battery

720235-001 Fan for use in models with 4th generation Intel processors (includes cable)

720532-001 Antenna Kit for use in SVA displays (includes left and right wireless antenna cables and transceivers)

720533-001 Display enclosure

720538-001 Power connector cable

720545-001 Hard Drive Hardware Kit (includes hard drive bracket and hard drive connector cable)

720547-001 Counterbalance weight

720548-001 Display Hinge Kit (includes left and right display hinges and hinge brackets)

720553-001 Power button board (includes cable)

720559-001 Rubber Kit (includes front and rear rubber feet, base enclosure screw cover, and display bezel rubber
screw covers)

720560-001 Screw Kit

720561-001 Speakers (include left and right speakers, 2 cables, and 4 isolators)

720563-001 Subwoofer (includes cable and 3 rubber isolators)

731999-001 1-TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB hard drive (does not include hard drive bracket or hard drive
connector cable)

Sequential part number listing 19

 Spare part number Description

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number
720545-001.

734817-001 Keyboard shield

755530-001 Power cord (3-pin, black, 1.00-m) for use in North America

760743-001 Keyboard in natural silver finish with backlight for use in the United States (includes backlight cable and
keyboard cable)

760743-DB1 Keyboard in natural silver finish with backlight for use in Canada (includes backlight cable and
keyboard cable)

765146-001 Connector board (includes audio jack, RJ-45 jack, USB port, and 2 cables)

765737-001 Heat sink for use in models with 4th generation Intel processors

774152-001 Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)

778190-001 750-GB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector
cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number
720545-001.

778192-001 1.0-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector
cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number
720545-001.

801808-001 2-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector
cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number
720545-001.

806723-001 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter Combo Adapter

812185-001 Display panel cable for use in SVA panels (includes display panel cable and webcam/microphone
module cable)

812186-001 Hinge-up, 15.6-in, BrightView, HD, LED, SVA, non-TouchScreen display assembly for use only on
computer models equipped with an Intel processor (includes webcam/microphone module and wireless
antenna cables)

812187-001 Service cover

812188-001 Top cover

812189-001 TouchPad assembly (includes TouchPad, TouchPad bracket, TouchPad button board, and cables)

812190-001 System board for use only on computer models equipped with an Intel Core i7-4722HQ processor, a
graphics subsystem with discrete memory, and Windows 7 operating system (includes replacement
thermal material)

812190-501 System board for use only on computer models equipped with an Intel Core i7-4722HQ processor, a
graphics subsystem with discrete memory, and the Windows 8.1 Standard operating system (includes
replacement thermal material)

812190-601 System board for use only on computer models equipped with an Intel Core i7-4722HQ processor, a
graphics subsystem with discrete memory,and Windows 8.1 Professional or Windows 10 operating
system (includes replacement thermal material)

812534-001 Hinge-up, 15.6-in, BrightView, FHD, LED, touch screen display assembly (includes webcam/microphone
module and wireless antenna cables)

20 Chapter 3 Illustrated parts catalog

Spare part number Description

812537-001 15.6-in, BrightView, HD, LED, non-touch display panel

812538-001 15.6-in, BrightView, FHD, LED, SVA, non-touch display panel

813551-001 Webcam/microphone module

815681-001 Display bezel

829327-001 Antenna Kit for use in UWVA displays (includes left and right wireless antenna cables and transceivers)

829328-001 Hinge-up, 15.6-in, BrightView, HD, LED, UWVA, non-touch display assembly for use only on
computer models equipped with an Intel processor (includes webcam/microphone module and wireless
antenna cables)

829329-001 15.6-in, BrightView, FHD, LED, UWVA, non-touch display panel

830398-001 Heat sink for use in models with 6th generation Intel processors and UMA graphics

830399-001 Heat sink for use in models with 6th generation Intel processors and discrete graphics

830696-001 Fan for use in models with 6th generation Intel processors

836278-001 Display panel cable for use in UWVA panels (includes display panel cable and webcam/microphone
module cable)

Sequential part number listing 21

 4 Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 and P1 screw drivers

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.

22 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

Grounding guidelines 23
 CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

24 Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 25
 Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

26 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for
Customer Self-Repair parts

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Service tag on page 16 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 4 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Component replacement procedures 27

 Battery
Description Spare part number

6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001

Before removing the battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause
loss of information. To prevent loss of information, save your work or shut down the computer through
Windows before removing the battery.

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Pivot the battery (2) upward.

4. Remove the battery (3) from the computer.

Reverse this procedure to install the battery.

28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WLAN module
Description Spare part number

Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-001

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter Combo Adapter 806723-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28).
Remove the WLAN module:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Loosen the Phillips PM2.5×5.0 captive screw (1) that secures the service cover to the computer.
4. Lift the back edge of the service cover (2) until it detaches from the computer.
5. Remove the service cover (3).
The service cover is available using spare part number 812187-001.

Component replacement procedures 29

 6. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

7. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
8. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable.
The hard drive bracket and hard drive connector cable are included in the Hard Drive Hardware Kit, spare part
number 720545-001.

Description Spare part number

2.0-TB, 5400-rpm, 9.5-mm 801808-001

1.0-TB, 5400-rpm, 9.5-mm 778192-001

1.0-TB, 5400-rpm, SATA, 7.0-mm, hybrid 8-GB 731999-001

750-GB, 5400-rpm, 9.5-mm 778190-001

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28).
5. Remove the service cover (see WLAN module on page 29).
Remove the hard drive:
1. Release the zero insertion force (ZIF) connector (1) to which the hard drive connector cable is attached,
and then disconnect the hard drive connector cable (2) from the system board.
2. Release the hard drive connector cable from the tab (3) in the base enclosure.

Component replacement procedures 31

 3. Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay.

4. If it is necessary to disassemble the hard drive, perform the following steps:

a. Position the hard drive with the connector toward you.
b. Disconnect the hard drive connector cable (1) from the hard drive.
c. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from
the hard drive.
d. Remove the hard drive bracket (3) from the hard drive.
The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit,
spare part number 718432-001.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Reverse this procedure to install the RTC battery.

Component replacement procedures 33

 Memory module
Description Spare part number

8-GB (DDR3L-1600) 693374-001

4-GB (DDR3L-1600) 691740-001

2-GB (DDR3L-1600) 691739-001

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result
in various system problems.

To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28).
5. Remove the service cover (see WLAN module on page 29).
Remove the memory module:
1. Lift the left edge of the memory module shield and swing it up and to the right until the memory
modules are accessible.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
3. Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 35

 6 Removal and replacement procedures for
Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.

RTC battery
Description Spare part number

RTC battery 718440-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28).
5. Remove the service cover (see WLAN module on page 29).
Remove the RTC battery:
▲ Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system
board.

36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+”
sign faces up.

Component replacement procedures 37

 Base enclosure
Description Spare part number

Base enclosure 774152-001

Before removing the base enclosure, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28).
5. Remove the solid-state drive (see WLAN module on page 29).
6. Remove the hard drive (see Hard drive on page 31).
Remove the base enclosure:
1. Remove the front rubber feet (1) and any additional screw covers.
The front rubber feet and the screw cover are included in the Rubber Kit, spare part number
720559-001.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the two Phillips PM2.5×3.5 screws (2) and the six Phillips PM2.5×5.5 screws (3) that secure the
base enclosure to the computer.

Component replacement procedures 39

 3. Remove the following screws:
(1) Two Phillips PM2.5×5.5 screws under the front edge of the service cover
(2) Three Phillips PM2.5×3.0 screws in the hard drive bay
(3) Seven Phillips PM1.5×2.0 screws in the battery bay

4. Remove the base enclosure.

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
 Reverse this procedure to install the base enclosure.

Display assembly
Description Spare part number

15.6-in, BrightView, FHD, LED, touch screen display assembly (full hinge-up) 812534-001

15.6-in, BrightView, HD, LED, SVA, touch screen display assembly (full hinge-up) 812186-001

15.6-in, BrightView, HD, LED, UWVA, touch screen display assembly (full hinge-up) 829328-001

To remove the display assembly and access the display assembly subcomponents, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28).
5. Disconnect the wireless antenna cables from the WLAN module (see WLAN module on page 29).
6. Remove the hard drive (see Hard drive on page 31).
7. Remove the base enclosure (see Base enclosure on page 38).
Remove the display assembly:
1. Release the wireless antenna cables from the retention clips built into the left rear speaker (1),
connector board (2), and top cover (3).
2. Release the wireless antenna cables from the retention clips (4) built into the subwoofer.
3. Release the ZIF connector to which the display panel cable is attached, and then disconnect the display
panel cable (5) from the system board.
4. Disconnect the the webcam/microphone module cable (6) from the system board.

Component replacement procedures 41

 5. Release the display panel cable and the webcam/microphone module cable from the clips and routing
channel built into the right rear speaker (7).

6. Remove the three Phillips PM2.5×4.5 screws (1) (two on the left hinge, one on the right hinge) that
secure the display assembly to the top cover.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7. Remove the Phillips PM2.5×6.5 screw (2) on the right hinge that secures the display assembly to the
top cover.

8. Open the display hinges (1) as far as they will open.

Component replacement procedures 43

 9. Remove the display assembly (2) from the computer.

NOTE: Steps 10 through 16 apply only to computer models equipped with an Intel processor.

10. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that
secure the display bezel to the display assembly.
The screw covers are available in the Rubber Kit, spare part number 720559-001.

b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
 c. Remove the display bezel (4).
The display bezel is available using spare part number 815681-001.

11. If it is necessary to replace the display hinge covers:

a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display
enclosure.
b. Remove the display hinge covers (2).
The display hinge covers are available using spare part number 720548-001.

12. If it is necessary to replace the display panel:

Component replacement procedures 45

 a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the
display enclosure.
b. Lift the display panel (2) straight up and remove it from the display enclosure.
The display panel is available using spare part numbers 812538-001 (FHD, SVA, non-touch panel),
829329-001 (FHD, UWVA, non-touch panel), or 812537-001 (HD, non-touch panel).

13. If it is necessary to replace the display panel cable:

CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools,
screws, and any other foreign objects. Failure to follow this caution can result in damage to the display
panel.

a. Turn the display panel upside down with the bottom edge toward you.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
 b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then
disconnect the display panel cable (2) from the display panel.

c. Remove the display panel cable.

The display panel cable is available using spare part number 812185-001 for SVA panels and
836278-001 for UWVA panels.
14. If it is necessary to replace the display hinges and brackets:
a. Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws
(2) that secure the display hinges to the display enclosure.
b. Remove the display hinges (3).
The display hinges are available using spare part number 720548-001.

c. Remove the three Phillips PM2.0×2.9 screws (1) that secure the left and right display hinge
brackets to the display enclosure.

Component replacement procedures 47

 d. Remove the left and right display hinge brackets (2).
The display hinge brackets are available using spare part number 720548-001.

15. If it is necessary to replace the webcam/microphone module:

CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is
susceptible to damage when not handled carefully.

a. Release the webcam/microphone module cable (1) from the clips and routing channel built into the
left and top edges of the display enclosure.
b. Detach the webcam/microphone module (2) from the display enclosure. (The webcam/
microphone module is attached to the display enclosure with double-sided adhesive.)

c. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 813551-001, and includes
the webcam/microphone module cable.
16. If it is necessary to replace the wireless antenna:
a. Release the wireless antenna cables from the clips (1) and routing channel built into the right edge
of the display enclosure.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
 b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna
transceivers are attached to the display enclosure with double-sided adhesive.)

c. Remove the wireless antenna.

The wireless antenna are available using spare part number 720532-001 for SVA displays or
829327-001 for UWVA displays.
Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 49

 Fan
Description Spare part number

Fan for use in models with 4th generation Intel processors (includes cable) 720235-001

Fan for use in models with 6th generation Intel processors (includes cable) 830696-001

Before removing the fan, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
d. Display assembly (see Display assembly on page 41)
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips PM2.5×4.5 screws (2) that secure the fan to the top cover.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
 3. Remove the fan (3).

Reverse this procedure to install the fan.

System board
NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

For use only on computer models equipped with an Intel Core i7-4722HQ processor, a graphics 812190-001
subsystem with discrete memory, and the Windows 7 operating system

For use only on computer models equipped with an Intel Core i7-4722HQ processor, a graphics 812190-501
subsystem with discrete memory, and the Windows 8.1 Standard operating system

For use only on computer models equipped with an Intel Core i7-4722HQ processor, a graphics 812190-601
subsystem with discrete memory, and the Windows 8.1 Professional or Windows 10 operating system

For use only on computer models equipped with an Intel Core i7-6700HQ processor, a graphics 829209-001
subsystem with UMA memory, and the Windows 7 operating system

For use only on computer models equipped with an Intel Core i7-6700HQ processor, a graphics 829209-601
subsystem with UMA memory, and Windows 8.1 or Windows 10 operating system

For use only on computer models equipped with an Intel Core i7-6700HQ processor, a graphics 829210-001
subsystem with discrete memory, and the Windows 7 operating system

For use only on computer models equipped with an Intel Core i7-6700HQ processor, a graphics 829210-601
subsystem with discrete memory, and Windows 8.1 or Windows 10 operating system

Before removing the system board, follow these steps:

Component replacement procedures 51

 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
d. Display assembly (see Display assembly on page 41)
e. Fan (see Fan on page 50)

NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:

● Memory module (see Memory module on page 34)

● Heat sink (see Heat sink on page 55)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Connector board cable
(2) Connector board ribbon cable
(3) Power connector cable
(4) Display panel cable
(5) Webcam/microphone module cable
(6) Wireless antenna cables

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Disconnect the following cables from the system board:
(1) Speaker cable
(2) Subwoofer cable
(3) TouchPad cable
(4) Keyboard cable
(5) Keyboard backlight cable
(6) Power button board cable

Component replacement procedures 53

 3. Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover.

4. Lift the left side of the system board (1) until it rests at an angle.
5. Remove the system board (2) by sliding it up and to the left an angle.

Reverse this procedure to install the system board.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.

Description Spare part number

Heat sink for use in models with 4th generation Intel processors 765737-001

Heat sink for use in models with 6th generation Intel processors and UMA graphics 830398-001

Heat sink for use in models with 6th generation Intel processors and discrete graphics 830399-001

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
d. Display assembly (see Display assembly on page 41)
e. Fan (see Fan on page 50)
f. System board (see System board on page 51)
Remove the heat sink:
1. Turn the system board upside down, with the front toward you.
2. Following the 1 through 4 sequence stamped into the heat sink, loosen the four Phillips PM2.0×11.0
captive screws (1) that secure the heat sink to the system board.

Component replacement procedures 55

 3. Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the
system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with the
heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the
heat sink section (2) that services it.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the heat sink.

Component replacement procedures 57

 Connector board
NOTE: The connector board spare part kit includes the audio jack, RJ-45 jack, USB port, and 2 cables.

Description Spare part number

Connector board 765146-001

Before removing the connector board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
Remove the connector board:
1. Disconnect the connector board cable (1) from the system board.
2. Release the connector board cable from the retention clips built into the top cover (2) and the subwoofer
(3).
3. Release the ZIF connector (4) to which the connector board ribbon cable is attached, and then
disconnect the connector board ribbon cable from the system board.
4. Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable
is attached to the top cover with double-sided tape.)

5. Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. Lift the right side of the connector board (2) until it rests at an angle.
7. Remove the connector board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the connector board.

Component replacement procedures 59

 Power connector cable
Description Spare part number

Power connector cable 720538-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
Remove the power connector cable:
1. Disconnect the power cable (1) from the system board.
2. Release the power connector cable from the clips (2) built into the keyboard shield.
3. Release the power connector (3) from the clips and mold built into the top cover.

4. Remove the power connector cable.

Reverse this procedure to install the power connector cable.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Subwoofer
Description Spare part number

Subwoofer (includes cable and 3 isolators) 720563-001

Before removing the subwoofer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
Remove the subwoofer:
1. Disconnect the subwoofer cable (1) from the system board.
2. Remove the three Phillips PM2.5×6.2 screws (2) that secure the subwoofer to the top cover.

Component replacement procedures 61

 3. Remove the subwoofer (3).

NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the
performance of the subwoofer.

Reverse this procedure to install the subwoofer.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Description Spare part number

Speakers (include left and right speakers, 2 cables, and 4 isolators) 720561-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Release the speaker cables from the clips (2) and routing channel built into the top cover.
3. Remove the four Phillips PM2.5×6.2 screws (3) that secure the speakers to the top cover.

Component replacement procedures 63

 4. Remove the speakers (4).

NOTE: The speakers includes four rubber isolators (5). These isolators are crucial to the performance
of the speakers.

Reverse this procedure to install the speakers.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad assembly
Description Spare part number

TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 812189-001

Before removing the TouchPad, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
d. System board (see System board on page 51)
Remove the TouchPad:
1. Remove the six Phillips PM2.0×2.9 screws (1) that secure the TouchPad bracket to the top cover.
2. Remove the TouchPad bracket (2).

3. Release the grounding tape (1) that connects the TouchPad to the top cover.
4. Remove the three Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover.

Component replacement procedures 65

 5. Lift the rear edge of the TouchPad (3) until it rests at an angle.
6. Slide the TouchPad (4) toward the back of the top cover, and then lift the TouchPad straight up and
remove it.

Reverse this procedure to install the TouchPad.

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description Spare part number

Power button board (includes cable) 720553-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
d. System board (see System board on page 51)
Remove the power button board:
1. Detach the power button board cable (1) from the top cover. (The power button board cable is attached
to the top cover with double-sided tape.)
2. Remove the Phillips PM2.0×2.9 screw (2) that secures the power button board to the top cover.
3. Release the clip (3) that secures the power button board to the top cover.
4. Remove the power button board (4).

Reverse this procedure to install the power button board.

Component replacement procedures 67

 Keyboard
NOTE: The keyboard spare part kit includes a keyboard cable.

For use in country/region Spare part number

Keyboard with backlight for use in Canada (includes keyboard cable and backlight cable) 760743-DB1

Keyboard with backlight for use in the United States (includes keyboard cable and backlight cable) 760743-001

Before removing the keyboard, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 28), and then remove the following components:
a. Service cover (see WLAN module on page 29)
b. Hard drive (see Hard drive on page 31)
c. Base enclosure (see Base enclosure on page 38)
d. System board (see System board on page 51)
e. Connector board (see Connector board on page 58)
f. Subwoofer (see Subwoofer on page 61)
g. Rear speaker (see Speakers on page 63)
h. Power button board (see Power button board on page 67)
Remove the keyboard:
1. Remove the seven Phillips PM2.0×2.9 screws (1) that secure the keyboard shield to the computer.
2. Release the ground loop tape (2).

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the keyboard shield (3).

CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are
not damaged when being released through the opening (4) in the keyboard shield.

The keyboard shield is available using spare part number 734817-001.

4. Partially open the computer.

5. Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on
the back of the keyboard until the keyboard disengages from the computer.
6. Turn the computer right-side up with the front toward you.
7. Remove the two Phillips PM2.0×2.9 screws (1) that secure the keyboard to the top cover.
8. Release the keyboard (2) by sliding it toward the TouchPad.

Component replacement procedures 69

 9. Remove the keyboard (3).

Reverse this procedure to install the keyboard.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS) in Windows 7

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

▲ To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from
operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main, and then make note of your current BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select
Exit > Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.

Starting Setup Utility (BIOS) 71

 1. Select Start, type hp support assistant, and then select the HP Support Assistant program.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer.
Make a note of the date, name, or other identifier. You may need this information to locate the
update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

72 Chapter 7 Using Setup Utility (BIOS) in Windows 7

8 Using Setup Utility (BIOS) in Windows 8.1

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than the one currently installed on
the computer, you need to know the version of the system BIOS that is installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by
typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting
System Information, or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 73).
2. Select Main, and then make note of your BIOS version.
3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

Starting Setup Utility (BIOS) 73

 1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right of the
taskbar.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS, make a note of the date, name, or other
identifier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. From the Start screen, type file, and then select File Explorer.

‒ or –
From the Windows desktop, right-click the Start button, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

74 Chapter 8 Using Setup Utility (BIOS) in Windows 8.1

9 Using Setup Utility (BIOS) in Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

● Computers or tablets with keyboards:

▲ Turn on or restart the computer, quickly press esc, and then press f10.
● Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS):
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Starting Setup Utility (BIOS) 75

 Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
– or –
▲ Use Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 75).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 76.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.

76 Chapter 9 Using Setup Utility (BIOS) in Windows 10

 4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Synchronizing a tablet and keyboard (select products only)

For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller firmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notification screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more
than 50% charged, or if your tablet is connected to AC power.

Synchronizing a tablet and keyboard (select products only) 77

 10 Backing up, restoring, and recovering in
Windows 7

Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.

Creating backups
1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer.
2. As you add hardware and software programs, create system restore points.
3. As you add photos, video, music, and other personal files, create a backup of your system and personal
information.

Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery flash drive using
HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery
should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then
configures the settings for the default programs.

What you need to know

● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for the
flash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs such as CD
±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible
with HP Recovery Manager software.
● If your computer does not include an integrated optical drive, you can use an optional external optical
drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer
from the HP website. If you use an external optical drive, it must be connected directly to a USB port on
the computer, not to a USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take up to an hour or more. Do not interrupt the creation process.
● Store the recovery media in a safe location, separate from the computer.
● If necessary, you can exit the program before you have finished creating the recovery media. The next
time you open HP Recovery Manager, you will be prompted to continue the process.

78 Chapter 10 Backing up, restoring, and recovering in Windows 7

Creating the recovery media

1. Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow
the action to continue, if prompted.
2. Click Recovery Media Creation.
3. Follow the on-screen instructions to continue.
To recover, see Recovering the original system using HP Recovery Manager on page 81.

Creating system restore points

A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specific time. A restore point contains information such as registry settings that Windows uses. Restoring to a
previous restore point allows you to reverse changes that have been made to the system since the restore
point was created.
Restoring to an earlier system restore point does not affect data files saved or emails created since the last
restore point, but it does affect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the state it was
on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on the
previous day, the software will be uninstalled, and you won't be able to use it.

What you need to know

● If you restore to a restore point and then change your mind, you can undo the restoration.
● You should create system restore points:
◦ Before you add or change software or hardware
◦ Periodically, whenever the computer is running normally
● System Restore also saves shadow copies of files that have been changed since the last restore point
was created. For more information about using shadow copies to restore, see Help and Support.

Creating a system restore point

1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click Create, and follow the on-screen instructions.
To restore, see Restoring to a previous system restore point on page 81.

Backing up system and personal information

Your computer stores information that is important to you, such as files, emails, and photos, and you will
want to keep that information even if you download a virus or the system stops working properly. How
completely you are able to recover your files depends on how recent your backup is. As you add new software
and data files, you should create backups on a regular basis.

Creating backups 79
 Tips for a successful backup
● Number backup discs before inserting them into the optical drive.
● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders
periodically.
● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The
screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1. Display the screen you want to save.
2. Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The
screen image is added to the document.
4. Save and print the document.

What you need to know

● You can back up your information to an optional external hard drive, a flash drive, a network drive, or
discs.
● Connect the computer to AC power during backups.
● Allow enough time for the backup. Depending on files sizes, it may take more than an hour.
● Verify the amount of free space on your backup storage device before you back up.
● You should back up:
◦ Before adding or changing software or hardware.
◦ Before the computer is repaired or restored.
◦ On a regular schedule to be sure you have recent copies of personal information.
◦ After you add many files—for example, if you saved videos from a birthday party.
◦ Before using antivirus software to remove a malicious program.
◦ After adding information that is hard to replace, such as pictures, videos, music, project files, or
data records.

Creating a backup using Windows Backup and Restore

Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to
back up, from individual folders to drives. The backups are compressed to save space. To back up:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.

To restore, see Restoring specific files using Windows Backup and Restore on page 81.

80 Chapter 10 Backing up, restoring, and recovering in Windows 7

Restore and recovery
Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually
uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the
computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click System Restore, and follow the on-screen instructions.

Restoring specific files

If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin, or
if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever
choose to recover the original system using HP Recovery Manager. You can only restore specific files that you
have backed up before.

Restoring specific files using Windows Backup and Restore

Windows allows you to restore files that were backed up using Windows Backup and Restore:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to restore your backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.

Recovering the original system using HP Recovery Manager

HP Recovery Manager software allows you to repair or recover the computer to its original factory state.

What you need to know

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the disc provided by the manufacturer.
● A system recovery should be used as a final attempt to correct computer issues. If you have not already
tried restore points (see Restoring to a previous system restore point on page 81) and partial restores
(see Restoring specific files on page 81), try them before using HP Recovery Manager to recover your
system.
● A system recovery must be performed if the computer hard drive fails or if all attempts to correct any
functional computer issues fail.

Restore and recovery 81

 ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website.
● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related
drivers and software are re-installed, but other software applications are not. Do not interrupt the
process until it is complete, otherwise the recovery will fail.

Recovering using HP Recovery partition (select models only)

The HP Recovery partition (select models only), allows you to restore your system without the need for
recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working.
To check for the presence of a recovery partition, select Start, right-click Computer then select Manage >
Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.

NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.

1. Access HP Recovery Manager in either of the following ways:

● Select Start and type recovery in the search field. Select HP Recovery Manager from the list.

– or –
● Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen. Then press f11 while the “F11 (System
Recovery)” message is displayed on the screen.
2. Click System Recovery in the HP Recovery Manager window.
3. Follow the on-screen instructions.

Recovering using the recovery media

1. If possible, back up all personal files.
2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive,
and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 82.

3. Press f9 at system bootup.

4. Select the optical drive or the flash drive.
5. Follow the on-screen instructions.

Changing the computer boot order

To change the boot order for recovery discs:

1. Restart the computer.
2. Press esc while the computer is restarting, and then press f9 for boot options.
3. Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for a recovery flash drive:

82 Chapter 10 Backing up, restoring, and recovering in Windows 7

1. Insert the flash drive into a USB port.
2. Restart the computer.
3. Press esc while the computer is restarting, and then press f9 for boot options.
4. Select the flash drive from the boot options window.

Restore and recovery 83

 11 Backing up, restoring, and recovering in
Windows 8.1

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most models.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP Support Assistant.
▲ From the Start screen, type support, and then select the HP Support Assistant app.

- or -
From the Windows desktop, click the question mark icon in the notification area, at the far right of the
taskbar.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select models only. Choose
the available method according to your computer model.
● Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select models only)
on page 84. For information on the recovery options that are available using the recovery media, see
Recovering using HP Recovery Manager on page 86.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Using Windows tools on page 85.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select models only)

IMPORTANT: If your computer does not list a Recovery Media Creation option, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information from the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

HP Recovery Manager is a software program that allows you to create recovery media after you successfully
set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes
corrupted. System recovery reinstalls the original operating system and the software programs installed at
the factory and then configures the settings for the programs. HP Recovery media can also be used to
customize the system or restore the factory image if you replace the hard drive.

84 Chapter 11 Backing up, restoring, and recovering in Windows 8.1

 ● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for the
media that will be required.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash
drive.
● If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to create
recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide
Telephone Numbers booklet included with the computer. You can also find contact information from the
HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions. If you use an external optical drive, it must be connected directly to a USB port on the
computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take an hour or more. Do not interrupt the creation process.
● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 86.

Using Windows tools

You can create system restore points and create backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

▲ From the Start screen, type help, and then select Help and Support.

‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right of the
taskbar.
For more information and steps, see Help and Support.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all models.

● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.

Using Windows tools 85

 ▲ From the Start screen, type support, and then select the HP Support Assistant app.

- or -
From the Windows desktop, click the question mark icon in the notification area, at the far right of
the taskbar.
● If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
▲ From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
● On select models, if you want to reset your computer using a minimized image, you can choose the HP
Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 86.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 86. If you have not already
created recovery media, see Creating HP Recovery media (select models only) on page 84.
● On select models, if you want to recover the computer's original factory partition and content , or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 86.
● On select models, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery
Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select models only) on page 88.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from support, or by using the HP Recovery
partition (select models only). If you have not already created recovery media, see Creating HP Recovery
media (select models only) on page 84.

What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.

● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select models only) on page 84.
● To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select models only) on page 84.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

86 Chapter 11 Backing up, restoring, and recovering in Windows 8.1

 website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware-
related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery
(select models only).

Using the HP Recovery partition (select models only)

The HP Recovery partition allows you to perform a system recovery or minimized image recovery (select
models only) without the need for recovery discs or a recovery USB flash drive. This type of recovery can be
used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. From the Start screen, type recovery, select HP Recovery Manager, and then select HP Recovery
Environment.
- or-
Press f11 while the computer boots, or press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 87.

3. Follow the on-screen instructions.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.

Restore and recovery 87

 To change the boot order:
1. Insert the HP Recovery media.
2. Start Computer Setup:
▲ Turn on or restart the computer, quickly press esc, and then press f9 for boot options.
3. Select the optical drive or USB flash drive from which you want to boot.
4. Follow the on-screen instructions.

Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select models
only) on page 84.

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

88 Chapter 11 Backing up, restoring, and recovering in Windows 8.1

12 Backing up, restoring, and recovering in
Windows 10

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –
Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 89. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 90.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 91.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 89

 You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 90.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦ HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive.
◦ If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦ Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦ The creation process can take an hour or more. Do not interrupt the creation process.
◦ If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 91.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.

90 Chapter 12 Backing up, restoring, and recovering in Windows 10

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 91. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 89.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 91.
● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 93.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 89.

What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.

● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 89.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 89.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

Restore and recovery 91

 website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 93.

3. Follow the on-screen instructions.

92 Chapter 12 Backing up, restoring, and recovering in Windows 10

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 89.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 93

 13 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.

To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, quickly press esc.
● Tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 95.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

94 Chapter 13 Using HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specific product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 95

 14 Specifications

Computer specifications
Metric U.S.

Dimensions

Width 37.95 cm 14.94 in

Depth 25.07 cm 9.87 in

Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in

Weight 2.76 kg 6.08 lbs

Input power

Operating voltage and current 19.5 V dc @ 6.15 A – 120 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

96 Chapter 14 Specifications
15 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation
in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

Requirements for all countries 97

 Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

98 Chapter 15 Power cord set requirements

16 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

99
 Index

A display 4 equipment guidelines 26

AC adapter 10 left side 9 esc key, identifying 8
AC adapter, spare part numbers 17, right side 10 Ethernet, product description 2
19 top 5
action keys computer F
identifying 8 major components 14 fan
antenna specifications 96 removal 50
removal 48 connector board spare part number 16, 19, 50
spare part number 19, 21, 49 removal 58 fn key, identifying 8
Antenna Kit, spare part number 19, spare part numbers 15, 20, 58
21, 49 connector, power 11 G
audio, product description 2 connectors, service considerations graphics, product description 1
audio-out (headphone)/audio-in 23 grounding guidelines 23
(microphone) jack, identifying 10 counterbalance weight, spare part guidelines
number 19 equipment 26
B grounding 23
backups 78, 84, 89 D packaging 25
base enclosure deleted files transporting 25
removal 38 restoring 81 workstation 25
spare part numbers 16, 20, 38 display assembly
battery removal 41 H
removal 28 spare part numbers 15, 20, 21, hard drive
spare part numbers 16, 19, 28 41 precautions 23
battery cover, identifying 12 display bezel product description 1
battery release latch 12 removal 44 removal 31
BIOS spare part number 18, 21, 45 spare part numbers 16, 17, 19,
determining version 71, 73, 75 display enclosure, spare part 20, 31
downloading an update 71, 73, number 19 hard drive bracket
76 Display Hinge Kit, spare part illustrated 17
starting the Setup Utility 73, 75 number 19 removal 32
updating 71, 73, 75 display panel hard drive connector cable
boot order product description 1 illustrated 17
changing 82, 87, 93 removal 45 removal 32
bottom 13 spare part numbers 18, 21, 46 Hard Drive Hardware Kit
buttons display panel cable contents 17
left TouchPad 5 removal 46 spare part number 16, 17, 19
power 7 spare part number 18, 20, 21, hard drive light 9
right TouchPad 5 47 hard drive, identifying 11
drives, preventing damage 23 HDMI port
C DVD±RW Double-Layer with identifying 9
cables, service considerations 23 SuperMulti Drive HDMI-to-VGA adapter, spare part
caps lock light, identifying 6 precautions 23 number 17, 19
chipset, product description 1
components E
bottom 11 electrostatic discharge 23

100 Index
heat sink fn 8 P
removal 55 Windows 8 packaging guidelines 25
spare part numbers 15, 20, 21, plastic parts, service
55 L considerations 22
hinge labels 13 pointing device, product
removal 47 Microsoft Certificate of description 2
spare part number 18, 19, 47 Authenticity 13 ports
hinge bracket regulatory 13 HDMI 9
removal 47 serial number 13 product description 2
spare part number 48 service 13 USB 2.0 10
hinge cover wireless certification 13 USB 3.0 9
removal 45 WLAN 13 USB 3.0 (powered) charging 9
spare part number 45 latch, battery release 12 power button board
HP PC Hardware Diagnostics (UEFI) lights removal 67
using 94 AC adapter 10 spare part number 15, 19, 67
HP Recovery Manager 81 caps lock 6 power button, identifying 7
correcting boot problems 87, 93 hard drive 9 power connector cable
starting 87, 92 mute 6 removal 60
HP Recovery media power 6, 9 spare part number 15, 60
creating 84, 89 RJ-45 (network) status 10 power connector, identifying 11
recovery 87, 92 wireless 6 power cord
HP Recovery partition set requirements 97
recovery 87, 92 M spare part number 17, 20
removing 88, 93 mass storage device power lights, identifying 6, 9
illustrated 17 power requirements, product
I precautions 23 description 3
integrated numeric keypad, spare part numbers 17 processor, product description 1
identifying 8 memory card reader, identifying 9 product description
internal display switch, identifying memory card, identifying 9 audio 2
4 memory module chipset 1
internal microphones, identifying 4 identifying 11 display panel 1
product description 1 Ethernet 2
J removal 34 external media cards 2
jacks spare part numbers 16, 19, 34 graphics 1
audio-out (headphone)/audio-in microphone hard drive 1
(microphone) 10 product description 2 internal card expansion 2
network 10 minimized image recovery 87, 92 keyboard 2
RJ-45 (network) 10 minimized image, creating 86, 91 memory module 1
model name 1 microphone 2
K mute light, identifying 6 operating system 3
keyboard pointing device 2
product description 2 N ports 2
removal 68 network jack, identifying 10 power requirements 3
spare part numbers 15, 20, 68 processors 1
keyboard shield O product name 1
removal 68 operating system, product security 3
spare part number 15, 20, 69 description 3 sensor 2
keys optical drive serviceability 3
action 8 precautions 23 video 2
esc 8 original system recovery 81, 86, 91 wireless 2

Index 101
 product name 1 security, product description 3 U
product name and number, sensor, product description 2 USB 2.0 port, identifying 10
computer 13 serial number 13 USB 3.0 charging (powered) port,
serial number, computer 13 identifying 9
R service considerations USB 3.0 port, identifying 9
recover cables 23
options 85, 91 connectors 23 V
recovering from the recovery discs plastic parts 22 vents, identifying 9, 12
82 service cover video, product description 2
recovering the original system 81 removal 29
recovery 81 spare part number 16, 20, 29 W
discs 85, 87, 90, 92 service labels, locating 13 webcam
HP Recovery Manager 81, 86, 91 serviceability, product description 3 identifying 4
media 87, 92 slots webcam light, identifying 4
starting 87, 92 memory card reader 9 webcam/microphone module
supported discs 85, 90 security cable 9 removal 48
system 86, 91 speakers spare part number 18, 21, 48
USB flash drive 87, 92 identifying 8 Windows
using HP Recovery media 85, 90 removal 61, 63 system restore point 84, 85, 89,
recovery discs 78 spare part numbers 15, 16, 19, 90
recovery media 78 61, 63 Windows Backup and Restore
creating 84, 89 specifications 96 restoring files 81
creating using HP Recovery subwoofer Windows key, identifying 8
Manager 85, 90 removal 61 Windows tools
recovery partition spare part number 16, 19, 61 using 85, 90
removing 88, 93 supported discs 78 wireless antenna
recovery, system 81 supported discs, recovery 85, 90 removal 48
regulatory information system board spare part number 19, 21, 49
regulatory label 13 removal 51 wireless certification label 13
wireless certification labels 13 spare part numbers 15, 20, 51 wireless light 6
removal/replacement system recovery 81, 86, 91 wireless, product description 2
procedures 27, 36 system restore point WLAN antennas, identifying 5
restore points 79 creating 85, 90 WLAN device 13
restoring the original system system restore point, creating 84, WLAN label 13
creating recovery media 78 89 WLAN module
RJ-45 (network) jack, identifying 10 system restore points 79 removal 29
RJ-45 (network) status lights, creating 79 spare part numbers 16, 19, 29
identifying 10 workstation guidelines 25
RTC battery T
removal 36 tools required 22
spare part numbers 16, 19, 36 top cover, spare part numbers 15,
rubber feet 20
removal 38 TouchPad
spare part number 38 buttons 5
Rubber Kit, spare part number 16, TouchPad assembly
19 removal 65
spare part number 15, 20, 65
S TouchPad zone, identifying 5
Screw Kit, spare part number 17, 19 transporting guidelines 25
security cable slot, identifying 9 traveling with the computer 13

102 Index