SCANNER

OPERATION MANAGEMENT AND INFORMATION SYSTEM

OPERATION MANAGEMENT AND INFORMATION SYSTEM

OPERATION MANAGEMENT
OVERVIEW OF PRODUCTION PROCESS
Objective & Descriptive Type Questions :
Q1. One of the important charts used in programme control is :
(a) Material chart, (b) Gantt chart, (c) Route chart, (d) Inspection chart.
[Ref : Q1. (a)(iv), June 09 / Paper-9]

Q2. Mention the name of the metal working process involved in carrying out the following operations
and also state the machine/equipment of which this is carried out :
(i) Reducing the diameter of a cylindrical object.
(ii) Making a cylindrical hole on an object.
(iii) Very fine finishing of the inside diameter of a cylindrical linear.
(iv) Reducing the thickness of one side of a metal cube.
[Ref : Q1. (c), June 09 / Paper-9] 14
Q3. Expand the following systems of production technology. Narrate the main features related to
enhancement of production and the advantages derived from the system.
(i) FMS, (ii) CIM
[Ref : Q2. (a), June 09 / Paper-9] 4
Q4. Advantages of NC Machines.

[Ref : Q3. (c)(ii), June 09 / Paper-9] 1

Q5. A shaft of 3000 mm in length requires machining on a lathe. If the spindle executes 1500 r.p.m.
and the feed is 0.20 mm per revolution, how long does it take the cutter to pass down the entire
length of the shaft?
[Ref : Q4. (a), June 09 / Paper-9] 2
Q6. A shaft 1,200 mm in length is being machined on a lathe. If the spindle rotates 600 r.p.m. and
the feed is 0.25 mm per revolution, how long will it take the cutter to pass down the entire length
of the shaft?
[Ref : Q4. (c), Dec 08 / Paper-9] 3

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

Q7. Mr. X is considering an interchange of departments B and C in the present layout. The present
layout and the handling frequencies between the departments are given. What would be the
effect of interchange asuming that the departments are of the same size? Also assume that the
material handling cost per unit length travel between departments is same.
A

From / To

20

70

40

50

200

10

30

120

40

50

220

30

[Ref : Q2. (d), Dec 08 / Paper-9] 6

Q6. What are the principles for a plant layout?

[Ref : Q3. (b), Dec. 09 / Paper-9] 4

Q7. What are the characteristics of a good plant layout?

[Ref : Q3. (c), Dec. 09 / Paper-9] 4

Q7. Distinguish between Multipurpose and Single Purplse Machine tools.

[Ref : Q4. (b), June 10 / Paper-9] 4
Q8. A shaft 600 mm long is machined on a lathe at a speed of 200 r.p.m. Calculate the time taken for
the cutter to pass through the length of the shaft if the feed is 0.30 mm per revolution.
[Ref : Q2. (c), Dec. 10 / Paper-9] 3
Q9. Given below is the existing process layout of a factory manufacturing toys :
C
B
D
E
A
F
The following table gives the trip matrix for the unit. Arrive at an improved layout using the
Load Distance matrix assuming that E and F should remain at their current positions :
From/To
A
B
C
D
E
F

C
2
1

D
2
1

E
1
6
4

F
5
5
1

[Ref : Q3. (a), Dec. 10 / Paper-9] 6

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

Q10. Differentiate between Jigs and Fixtures. What are their uses in a production system?
[Ref : Q4. (b), Dec. 10 / Paper-9] 1+2
Q11. Explain grading method of job evaluation.

[Ref : Q4. (c), Dec. 10 / Paper-9] 2

Q12. What are the four classes of Drilling machines?

[Ref : Q3. (b), June 11 / Paper-9]

Q13. What is the utility of a Single Purpose Machine Tool? Describe a Single Purpose Machine Tool
designed for cutting Gears. What are Spur and Helical Gear?
[Ref : Q4. (b), June 11 / Paper-9] 2+2+2

PRODUCTION PLANNING & PRODUCTIVITY MANAGEMENT

Objective & Descriptive Type Questions :
Q1. A and M are two fierce competitors. N, a leading manufacturer of mobile phones approaches
them separately to share what they can offer for outsourcing the manufacture of mobile phone
components on a standardised machine whose operating cost is Rs. 40/- per hour. N requests
you to evaluate and advice based on following offers made by A and M as to which of the two
should be chosen?
Company A

CompanyM

Production Rate / hour

20 pieces

30 pieces

Mobile components / set up

8000 pieces

6000 pieces

Set up Costs

Rs. 600

Rs. 3000
[Ref : Q2. (a), Dec 08 / Paper-9] 4

Q2. You as a work study engineer carry out the work sampling study. The following observations
were made for a machine shop :
Total number of observations 2000, No working activities 500,
Ratio between manual to machine element 3 : 1, Average rating factor 110%,
Total number of jobs produced during study 500 units,
Rest allowance 10%.
Calculate the standard time for the job.
[Ref : Q2. (c), Dec 08 / Paper-9] 4
Q3. Company A wants to make large giant trucks called LARJO. Company A now requests you to
list out the plant layout principles it should consider before taking any decision?
[Ref : Q3. (c), Dec 08 / Paper-9] 4

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

Q4. The fixed cost for the production of particular item is Rs. 200 per month. Its variable cost being
Rs. 3 per unit and its sale price being Rs. 7 per unit, determine its break-even volume. What
would be the profit if 2,000 such units were wold in a month? How many such units should be
sold to earn a profit of Rs. 3,000 per month?
[Ref : Q4. (b), Dec 08 / Paper-9] 5
Q5. For each part below, choose the most appropriate answer out of the four options indicated
below each part :
(i) The acitivity of specifying when to start the job and when to end the job is known as :
(a) Planning, (b) Scheduling, (c) Timing, (d) Follow-up.
(ii) Most suitable layout for job production is :
(a) Line layout, (b) Matrix layout, (c) Process layout, (d) Product layout.
(iii) The act of assessing the future and making provisions for it is known as :
(a) Planning, (b) Forecasting, (c) Assessment, (d) Scheduling.
[Ref : Q1. (a),(i)(ii)(iii) June 09 / Paper-9] 13
Q5. As on August 1, the following jobs are to be procesed. Their processing times and due dates are
given :
Job

Processing time (days)

12

August 12

August 7

August 4

August 8

Due date

Sequence the jobs based on minimum critical ratio.

[Ref : Q3. (a), June 09 / Paper-9] 4

Q6. What are the factors that force an organisation to redesign plant layout?
[Ref : Q3. (b), June 09 / Paper-9] 4
Q7. Briefly explain :
(i) MDD as a sequencing rule for single facility.
[Ref : Q3. (c)(i), June 09 / Paper-9] 2
Q8. A company is planning to undertake the production of medical testing equipment and has to
decide on the location of the plant. Two locations are being considered, namely, A and B. The
fixed costs of two locations are estimated to be Rs. 25 lakhs and Rs. 30 lakhs respectively. The
variable costs are Rs. 300 and Rs. 250 per unit respectively. The average sale price of the
equipment is Rs. 550 per unit.
Find the range of annual production/sales volume for which each location is most suitable.
[Ref : Q3. (d), June 09 / Paper-9] 4
Q9. Requirement of raw materials for a company is 250 units per month. The carrying cost for the
same is 10% of its purchase price which is Rs. 10 per unit. The ordering cost is Rs. 15 per order.
Compute EOQ and related total cost.
[Ref : Q4. (b), June 09 / Paper-9] 4
Q10. From the following time series data of sales of Refrigerators, project the sales for the year 2010 :
Year
Sales (thousand units)

2002
90

2003
100

2004
102

2005
2006
2007
2008
93
104
109
102
[Ref : Q2. (a), Dec. 09 / Paper-9] 6

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

Q11. Enumerate four differences between PERT and CPM.

[Ref : Q2. (b), Dec. 09 / Paper-9] 14

Q12. Write short notes on :

(i) Case hardening
(ii) Centrifugal casting
(iii) Galvanising
(iv) Hobbing machine

[Ref : Q2. (c), Dec. 09 / Paper-9] 14

Q13. A manufacturer requires 10,000 components for use during the next year which is assumed to
consist of 250 working days. The cost of storing one component for one year is Rs. 40 and the
cost of placing order is Rs. 320.
There must always be a safety stock of two working days usage and the lead time from the
supplier will be 5 working days. Assume that usage takes place steadily throughout the working
days, delivery takes place at the end of the day and the orders are placed at the end of the
working day. Compute (i) EOQ and (ii) Re-order Point. [Ref : Q2. (d), Dec. 09 / Paper-9] 2+2
Q14. A company planning to start an assembly unit of television sets has to decide on the location of
its plant at any of the three cities viz. Kolkata, Delhi or Mumbai. The extent of fixed and variable
costs for each of these locations are estimated to be as under :
Locations
Fixed Costs per annum Rs. Lakhs
Variable cost per unit Rs.

Kolkata
30
300

Delhi
50
200

Mumbai
25
350

The expected selling price is Rs. 700 per unit.

Calculate : (i) the range of annual production/sales volume for which each location is most
suitable;
(ii) Which one of the three locations is most suitable for a production/sales volume
of 18000 units?
(iii) BEP for each location.
[Ref : Q3. (a), Dec. 09 / Paper-9] 4+3+3

Q15. Super Electronics manufactures TV sets and carries out the picture tube testing for 2500 hours.
A sample of 200 tubes was put through this quality test during which 4 tubes failed. If the
average usage of TV by the customer is 5 hours/day and if 15000 TV sets were sold, then in one
year how many tubes were expected to fail and what is the mean time between failures for these
tubes?
[Ref : Q4. (c), Dec. 09 / Paper-9] 3+1
Q16. Expand the term CIM and write the implication of adopting CIM.
[Ref : Q4. (d), Dec. 09 / Paper-9] 1+2

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

Q17. It is observed that there exists a relationship between Expenditure on Advertising and the
Annual Sales. The details for last six years are as follows :
Year

Expenditure on Advertising
(Rs. Crore)
1
2
4
3
10
4

2004
2005
2006
2007
2008
2009

Annual Sales
(Rs. Crore)
18
23
32
28
38
29

Estimate the Annual Sales when Expenditure on Advertising is Rs. 5 Crore.

[Ref : Q2. (a), June 10 / Paper-9] 6
Q18. A sample of 10 pieces is drawn from the production of last two hours of an automatic screw
machine and each unit is inspected for several characteristics and is classified as OK or Not
OK. The number of units marked Not OK for the last 20 samples are given in the following
table in succession :
Sl
No

10 11 12 13 14 15 16 17 18 19 20

Not
OK
units

Find P and the control limits. Comment on the automatic machine condition.
[Ref : Q2. (d), June 10 / Paper-9] 5+1
Q19. A manager has to decide about the number of machines to be purchased. He has three options
i.e. purchasing one, or two, or three machines. The data are given below :
Number of machines

Annual fixed cost

(Rs.)

Correponding range
of output (units)

1
2
3

10000
12000
20000

0 to 400
401 to 700
701 to 1000

Variable cost is Rs. 20 and revenue is Rs. 40 per unit.

(i) Determine the break-even point for each range.
(ii) If projected demand is between 600 and 750 units, how many machines should the manager
purchase?
[Ref : Q3. (a), June 10 / Paper-9] 3+2

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

Q20. A manufacturers study of various locations has found that the following costs vary from one
location to another. The firm will finance the new plant from deposits bearing 5% interest.
Determine the most suitable location for a sales volume of 20000 units/year.
Location

Revenue (Rs. per unit)

16.00

25.00

12.00

Labour (Rs. per unit)

0.50

1.00

0.80

Plant (Rs. Crore)

0.25

0.35

0.45

Material & Equipment* (Rs. per unit)

0.20

0.50

0.25

25.00

28.00

30.00

Water (Rs. p.a. 000)

7.00

5.00

4.00

Transportation (Rs. per unit)

0.01

0.05

0.10

22.00

15.00

30.00

Electricity (Rs. p.a. 000)

Taxes (Rs. p.a. 000)

* This cost includes a projected depreciation, but no interest.

[Ref : Q4. (a), June 10 / Paper-9] 6
Q21. A SSI unit is engaged in manufacturing fuel nozzles for engines. The operations are performed
on a CNC verticle drilling cum tapping centre. The operation cylce time is as follows :
Drilling time : 50 secs.
Trapping time : 95 secs.
Tool change time of ATC : 25 secs.
For feeding the nozzles the unit designed a fixture holding 10 nozzles at a time and set up time
for the 10 nozzles in the fixture is 90 secs. The unit recently received an additional order to the
extent of 1 lakh nozzles per year. Assuming the manpower is no constraint, how many
additional drilling cum tapping centre the unit should install under capacity augmentation
plan? Average rejection is 2.5% of the produced nozzles. Assume 300 working days per year of
8 hours per days shift, 20% time the drilling tapping centers are not available due to preventive
maintenance and utilization is 70% of the available time due to power and service line shutdown.
[Ref : Q4. (c), June 10 / Paper-9] 6
Q22. Briefly explain Flow control as a basic type of Production control.
[Ref : Q4. (d), June 10 / Paper-9] 2
Q23. A manufacturing organisation operates an incentive scheme on slab-rates based on cost of
production as shown below :
Savings in production cost
(Labour + Material + Overheads)
1 10%
11 20%
21 40%
41 70%
Above 70%

Incentive Amount
(as % of savings)
5%
15%
30%
40%
50%

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

The workers X, Y, and Z take 25 hours, 30 hours and 15 hours respectively to produce 10 units
of the product and their respective wage rates are Rs. 6.00, Rs. 6.50 and Rs. 7.00 per hour. The
material cost is Rs. 50/- per unit and the overhead recovery rate is @ 500% of cost of wages. The
standard cost of production per unit is determined at Rs. 175 per unit.
What is the amount of incentive earned by each of these workers and what is the actual cost of
production per unit in each case?
[Ref : Q2. (a), Dec. 10 / Paper-9] 10
Q24. A tool manufacturing SSI Unit requires about 900 nos. of HSS bars of size 2 cm square and 10
cms length in machined and annealed condition. The unit can get the inpout as above in two
days :
(i) Purchase un-machined HSS bars of standard size of 2.5 cm square and 10 cms length
from market at a price of Rs. 60.00 per piece and then machine in its machine shop with
shapers to size 2 cms square and 10 cms length and anneal it further in its heat treatment
shop. The cost of shapers is Rs. 6 per cubic centimeter of metal removed. The annealing
cost is Rs. 900 for a batch size of upto 200 nos. maximum and if the batch size is smaller
the same cost will be incurred. The HSS scrap produced after machined can be sold in
scrap market at the rate of Rs. 4 per cubic cm.
(ii) The Unit has got an offer from another firm for supply of machined and annealed HSS
bars @ Rs. 115 per piece.
Which alternative should the Unit adopt?
[Ref : Q3. (c), Dec. 10 / Paper-9] 5
Q25. M/s HMT Bearings Ltd. is committed to supply 24,000 bearings per annum to M/s Lokesh
Machines on a steady daily basis. It is estimated that it costs Re. 1.00 as inventory holding cost
per bearing per month and that the setup cost per run of bearing manufacture is Rs. 3240.
(i) What is the optimum run size for bearing manufacture?
(ii) What should be the interval between the consecutive optimum runs?
(iii) What is the minimum inventory holding cost? [Ref : Q4. (a), Dec. 10 / Paper-9] 2+1+2
Q26. Jaago Engineering is analyzing the efficiency of its work and service personnel. Its service
procedure is classified into the following seven activities along with its duration :
Activity

Duration (Hrs.)

Precedence Activity

A
B
C
D
E
F
G

8
4
6
9
11
3
1

A
B
A
C
D, E, F

From the above details :

(i) Draw the network diagram
(ii) Find the critical path

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(iii)
(iv)
(v)
(vi)

OPERATION MANAGEMENT AND INFORMATION SYSTEM

Calculate the expected time

Slack time for each path
Earliest Start and Finish Time
Latest Finish and Start Time.

[Ref : Q4. (d), Dec. 10 / Paper-9]

Q27. Manufacturing of a gunmetal bush requires operations on Lathe, Milling and Drilling machine
tools. The operator efficiencies, standard times, and machine tool availabilities are as follows :
Type of Machine
Tool

Operator Efficiency

Standard man-hours/
bush

Machine Tool
availability

75%
80%
80%

0.15
0.20
0.10

95%
75%
75%

Lathe
Milling
Drilling

If the factory operates one shift of 8 hours for 6 days in a week, how many Lathe, Milling and
Drilling machine will be required to produce 2000 bushes/week? What will be the percentage
of spare capacity available in each type of machine tool?
[Ref : Q2. (a), June 11 / Paper-9] 9
Q28. Two alternative set-ups, A and B are available for the manufacture of a component on a particular
machine, where the operating cost per hour is Rs. 25.
Components/Set-up
Set-up cost per year
Production rate/hour

Set-up A

Set-up B

20,000 pieces
Rs. 500
20 pieces

30,000 pieces
Rs. 600
40 pieces

Find out the manufacturing cost/piece under each set-up. Which of these set-ups should be
used for long range and economic production, assuming 3000 hours of working in a year?
[Ref : Q3. (a), June 11 / Paper-9] 3+5
Q29. Mention the advantages of the following advancements in production technology :
(i) Robots
(ii) FMS
[Ref : Q3. (c), June 11 / Paper-9] 3+3
Q30. An article is processed on three machines A, B and C as shown below :
Machine

A
B
C

Machine operation time

(mnutes)
Time

Processing

Total

2
3
2

2.5
10
5

4.5
13
7

Preparation time
(min/day)

Cleaning time
(min/day)

15
30
25

10
10
10

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

A study revealed that if the jigs for machines B and C were to be redesigned, loading and
unloading times could be reduced to 2 minutes and 1 minute respectively :
(i) Find the number of pieces produced per day (single sift of 8 hrs.)
(ii) Costing has shown that unless production is increased by 20 per cent, the installation of
new jigs would not be worthwile. Would you recommend redesign of jigs?
(iii) If the number to be produced is large, suggest changes in present arrangement and estimate
new production rate.
[Ref : Q4. (a), June 11 / Paper-9] 3+3+3

MAINTENANCE MANAGEMENT
Objective & Descriptive Type Questions :
Q1. What requirements need to be fulfilled in the order to ensure that the full benefits of effective
maintenance are achieved?
[Ref : Q2. (b), Dec 08 / Paper-9] 4
Q2. A key electric component lasts for a maximum of 3 weeks. The chances of its failing at the end
of first week is 0.1 and the chance of its failing at the end of second week is 0.3. The cost per
component for individual replacement is Rs. 5 and cost per component for bulk replacement is
Rs. 3. What is the optimal replancement period assuming there are 100 components initially?
[Ref : Q3. (a), Dec 08 / Paper-9] 4
Q3. Briefly enlist and explain the rules to be enforced for proper control of maintenance work.
[Ref : Q3. (d)(i), Dec 08 / Paper-9] 3
Q4. Load Schedding Power Utility Company has been given the task of power supply by the State.
The Company has noticed that the system has been experiencing the following number of
failures for months over the past one year.
Number of failures

Number of months this occurred

Each breakdown costs an average of Rs. 10,000/- Preventive maintenance can be carried out
for a cost of Rs. 3,000/- to limit the failures to an average of one month. The Company seeks
your advice on which policy is most suitable for adoption.
[Ref : Q4. (a), Dec 08 / Paper-9] 4
Q5. What types of work are carried out during routine maintenance?
[Ref : Q3. (e), June 09 / Paper-9] 2

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

11

Q6. Calculate the number of units expected to fail in a year and the mean time between failures from
the following :
Testing time = 100 hours
Samples tested = 50 units
Failures = 2 units
Average usage = 2 hours/day
Total sales in the year = 500 units
[Ref : Q4. (c), June 09 / Paper-9] 4
Q7. What are the requirements to be fulfilled in order to get the full benefits of effective maintenance?
[Ref : Q4. (d), June 09 / Paper-9] 3
Q8. A Public Transport Corporation has gathered the data about the number of breakdowns for
months over the past two years in their new fleet of vehicles :
Number of breakdowns

Number of months this occurred

11

Each breakdown costs the firm an average of Rs. 3000. For a cost of Rs. 1375 per month,
preventive maintenance can be carried out to limit the breakdowns to an average of one per
month. Which policy will be suitable for the firm?
[Ref : Q4. (e), June 09 / Paper-9] 5
Q9. Briefly write about Maintenance Request.

[Ref : Q2. (c), June 10 / Paper-9] 2

Q10. A solar manufacturing company has observed the following number of breakdowns in its new
latern over the past year :
No. of breakdowns
No. of months it occurred

0
3

1
6

2
2

3
1

It costs the firm Rs. 1500 to rectify a lantern. Should the company go in for preventive maintenance
at Rs. 600 per month which will limit the breakdown to one per month? Please advise.
[Ref : Q3. (b), Dec. 10 / Paper-9] 4
Q11. A workshop has 25 nos. of identical machines. The failure pattern of the machine is given
below :
Elapsed time after maintaince attention
Probability of failure
(in month)
1
0.10
1
0.10
1
0.10
1
0.10
1
0.10
1
0.10
It costs Rs. 160 to attend a failed machine and rectify the same. Compute the yearly cost of
servicing the broken down machines.
[Ref : Q2. (c), June 11 / Paper-9] 4

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

RESOURCE MANAGEMENT
Objective & Descriptive Type Questions :
Q1. The following is the demand for Product A in 5 towns :
Population (in lacs) : X

Demand : Y

12

20

15

10

Estimate the demand for Product A for a town with a population of 10 lacs.
[Ref : Q3. (b), Dec 08 / Paper-9] 4
Q2. List out the internal factors, which influence the choice of technology in an organisation?
[Ref : Q3. (d)(ii), Dec 08 / Paper-9] 3
Q3. A workshop has 30 nos. of identical machines. From the failure pattern of the machines it is
calculated that the expected time before failure is 3 months. It costs Rs. 200 to attend a failed
machine and rectify the same. Compute the yearly cost of servicing the broken down machines.
[Ref : Q4. (d), Dec 08 / Paper-9] 2
Q4. Expand and briefly explain the following in the context of technology used to enhance
production :
(i) AGV, (ii) AIS.
[Ref : Q4. (e), Dec 08 / Paper-9] 22
Q5. A company manufactures items X1 and X2 which are sold at a profit of Rs. 35 per unit of X1 and
Rs. 25 per unit of X2.
X1 requires 3 kgs. of materials, 4 man-hours and 2 machine-hours per unit.
X2 requires 2 kgs. of materials, 3 man-hours and 2 machine-hours per unit.
During each production run, there are 350 kgs. of materials available, 600 man-hours and 550
machine-hours for use.
Formulate under Simplex method of linear programming :
(i) the objective function and the linear constraints, and
(ii) the equations after introducing slack variables.
(iii) What are the various methods of solving a linear programming problem?
[Ref : Q2. (b), June 09 / Paper-9] 2+2+2
Q6. The annual sales of TV sets by a dealer in Delhi are as under :
Year
Sales (thousand units)

2004

2005

2006

2007

2008

14

36

33

Fit a linear trend equation to the sales figure and estimate the sales for the year 2009.
[Ref : Q2. (c), June 09 / Paper-9] 4

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Q7. A company has 3 factories and 3 customers. The following table gives the transportation cost
per unit from the factories to the customers and also the quantities available and required.
Determine the initial transportation solution using Vogels method.
Factory
F1
F2
F3
Requirement

A
10
15
17
8

B
11
12
9
5

C
20
10
16
7

Availability
10
2
8
20
[Ref : Q4. (a), Dec. 09 / Paper-9] 6

Q8. Justify the necessity of keeping records of Maintenance Work Done. What should you ensure to
get the full benefits of effective maintenance?
[Ref : Q4. (b), Dec. 09 / Paper-9] 2+3
Q9. What is Degeneracy in a simplex LPP? How is it resolved?
[Ref : Q2. (b), Dec. 09 / Paper-9] 2+2
Q10. A manufacturing company has product line consisting of five work stations in series. The
individual work station capacities are given. The actual output of the line is 540 units per shift.
Work station No.
Capacity/shift

700

650

700

650

600

Calculate (i) System capaicity (ii) Efficiency of the production line.

[Ref : Q4. (c), June 10 / Paper-9] 1+2

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OPERATION MANAGEMENT AND INFORMATION SYSTEM

MIXING BAG
Objective Type Questions :
Q1. For each part below, choose the most appropriate one and write its number only in the answer
sheet :
Match column (1) with column (2)
Column (1)

Column (2)

(i) Castings

A. Gravity Chute

(ii) Pig Iron

B. Rotary kiln

(iii) Steel

C. Foundry

(iv) Rails

D. Blast furnace

(v) Cement

E. Open Hearth Furnace

(vi) Material Handling

F. Rolling Mills
[Ref : Q1. (a), Dec 08 / Paper-9] 16

Q2. Expand the following abbrevitations :

(i) ASRS
(ii) GERT
(iii) AQL

[Ref : Q1. (b), Dec 08 / Paper-9] 13

Q3. Put an appropriate word or two in blank position :

(i) _______ uses algebraic procedure to solve any problem, which satisfies the test of linearity
and certainty.
(ii) Under preventive maintenance (hours worked for maintenance)/(Scheduled
hours) 100 = _______
(iii) Trend values of all years of the series may be obtained advantageously using the ______ .
(iv) _______ is a process that bakes on a white, brittle protection finish.
(v) _______ is the degree to which a firms own production system handles the entire supply
chain starting from procurement of raw materials to distribution of finished goods.
[Ref : Q1. (c), Dec 08 / Paper-9] 15

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15

Q4. Given below are two lists list A containing six observations and list B containing various
functional areas associated with production management. Expand the abbreviations and match
them with the corresponding functional areas.
List A

List B

LP

Quality control

PERT

Project planning

CRAFT

Inventory management

MRP

Product design

CAD

Product mix determination

AOQ

Plan layout
[Ref : Q1. (b), June 09 / Paper-9] 16

Q5. For each part below, choose the most appropriate answer out of the four options indicated
below each part :
(i) Variety reduction is generally known as :
(a) Less varieties, (b) Simplification, (c) Reduced varieties, (d) None of the above.
(ii) Line of best fit is another name give to :
(a) Method of least squares, (b) Moving average mthod, (c) Semi-average method,
(d) Trend line method.
(iii) The card, which shows the number of rejected products from the total quantity produced,
is :
(a) Quality control card, (b) Inspection card, (c) Rejection card, (d) Job card.
(iv) Route card and technological route card are :
(a) Different type of documents, (b) Route card shows route and technological card shows
the technology used, (c) Same type of documents, (d) One is prepared by Production
Manager and the other by Dispatcher.
[Ref : Q1. (a), Dec. 09 / Paper-9] 14
Q6. Expand the terms in List A and match them with the related functional areas of production
management in List B.
List A

List B

SPT

Production control

ISO

Work measurment

CNC

Scheduling

MTM

Machine tool

WIP

Standardisation
[Ref : Q4. (c), Dec. 09 / Paper-9] 15

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Q7. Put an appropriate word or phrase in blank position :

(i) Statistical analysis is used to determine the optimum policy of
maintenance.
layout is used for mass production.
(ii)
(iii) Factor comparison is a method of
.
(iv)
cannot be delegated.
(v) Ergonomics is another name for
.
[Ref : Q1. (c), Dec. 09 / Paper-9] 15
Q8. Expand the following :
(i) CRAFT
(ii) SRAC
(iii) USP

[Ref : Q3. (b), June 10 / Paper-9] 3

Q9. Put an appropriate word or phrase in blank position :

(i)
casting metal working process is used mainly for steel and iron and it can also
be used for brass, aluminium, bronze, copper, etc. and relatively large amount of metal is
to be removed.
(ii) In
method of analytical evaluation of a job, different points are assigned to the
different characteristics of doing jobs.
arises due to continuous improvements in the methods and
(iii) Technological
techniques of production and sometime the rate of improvement is so fast that it becomes
economical to replace the machinery before its expected life.
(iv) In solving a linear programming problem,
method is generally used where there
are two or three variables.
(v) The
consists of a powerful desktop computer and graphics software that enables
a designer to manipulate geometric shapes.
(vi) The product layout involves the arrangement of machines in one line depending upon
the
of operations.
[Ref : Q3. (c), June 10 / Paper-9] 16
Q10. For each part below, choose the most appropriate answer out of the four options given against
each part :
(i) Most suitable layout for continuous production is :
(a) process layout, (b) group technology, (c) line layout, (d) matrix layout.
(ii) To decide workload for men and machines :
(a) medium range forecasting is used, (b) short term forecasting is used, (c) long range
forecasting is used, (d) combination of long range and medium range forecasting is used.
(iii) In solving a problem on Line of Balance, the number of workstations required is given by :
(a) Cycle Time/Total Time, (b) Cycle Time / Element Time, (c) Total Time /Element Time,
(d) Total Time / Cycle Time.

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17

(iv) JIT stands for :

(a) Just in time purchase, (b) Just in time production, (c) Just in time use of materials
(d) Just in time order of materials.
(v) The act of assessing the future and making provisions for it is known as: (a) Planning, (b)
Forecasting, (c) Assessment, (d) Scheduling.
[Ref : Q1. (a), June 10 / Paper-9] 15
Q11. Match the products in Column I with the production centers in Column II.
Column I
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)

Steam
Electricity
Steel
Petrol
Iron
Cloth
Car
Castings
Cotton Yarn
Forgings

Column II
(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
(viii)
(ix)
(x)

Blast Furnace
Boiler
Generator
Open Hearth Furnace
Refinery
Assembly Line
Smithy
Spinning Mill
Foundry
Power Loom
[Ref : Q1. (b), June 10 / Paper-9] 0.510

Q12. Examine each statement and indicate whether it is True or False.

(i) A transformer is a device that uses electrical energy to produce mechanical energy.
(ii) A transistor is a semiconductor device commonly used as an amplifier or an electrically
controlled switch.
(iii) The ultimate objective of production planning and control is to contribute to the profits of
the enterprise.
(iv) Level capacity plan is based on produce-to-stock and sell approaches wherein the
production systems are operated at uniform production levels and finished goods
inventories rise and fall depending upon whether production level exceeds demand or
vice versa from time period to time period.
[Ref : Q1. (c), June 10 / Paper-9] 14
Q13. Expand the following :
(i) GERT
(ii) CRP
(iii) CIM
(iv) MTBF
(v) TQM

[Ref : Q2. (b), Dec. 10 / Paper-9] 15

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Q14. For each part below, choose the most appropriate answer out of the four options given against
each part :
(i) Linear programming is a technique used in ;
(a) Plant layout, (b) Production programme, (c) Product mix, (d) Manufacturing sequences.
(ii) Relaxation allowances are considered in :
(a) Time study, (b) Method study, (c) Ergonomic study, (d) Feasibility study.
(iii) PERT is :
(a) Event oriented technique, (b) Activity oriented technique, (c) Both (a) and (b), (d) None
of these.
(iv) Industrial Engineering is a :
(a) Line function, (b) Staff function, (c) Both line and staff function, (d) Co-ordination
function.
(v) Annealing is process of :
(a) Joining, (b) Forming, (c) Machining, (d) Heat treatment.
[Ref : Q1. (a), Dec. 10 / Paper-9] 15
Q15. Match the terms in Column I with the relevant terms in Column II.
Column I
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(H)
(I)
(J)

Foundary
Machine Shop
Brainstorming
Automobile
Forge Shop
Welding
Heat Treatment
Tyres Plant
Assembly Line
Inspection

Column II
(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
(viii)
(ix)
(x)

Gearbox
Value Analysis
Electrode
Lathe
Cupola
Power Hammer
Rubber
Hardening
GO-NO-GO gauge
Conveyor
[Ref : Q1. (b), Dec. 10 / Paper-9] 0.510

Q16. What recording technique will be used for the following production situation?
(i) To reduce movement of materials.
(ii) To reduce ineffective body movements.
(iii) To study one operator running one machine.
(iv) To develop work bench layout.
[Ref : Q1. (c), Dec. 10 / Paper-9] 14

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19

Q17. Examine each statement and indicate whether it is True or False :

(i) MRP is a marketing technique.
(ii) FMS stands for Flexible Machine System.
(iii) Method Study should precede Work Measurement.
(iv) Z chart is a chart used in Programme Control.
(v) EOQ formula does not consider storage cost.
[Ref : Q1. (a), June 11 / Paper-9] 15
Q18. Match the terms in Column I with the relevant terms in Column II.
Column I

Column II

(A) Feeding coal continuously into the furnace in an

Electric Power Station

(i) Electromagnet

(B) Handling crates on Pallets within a factory

(ii) Electric Arc Furnace

(C) Moving a heavy load above the Machineon the

shop floor in a workshop

(iii) Gravity Chute

(D) Transporting fertilizer packed in bags to

arailway wagon/truck on the ground below

(iv) Drilling Machine

(E) Making a small deep hole in block of metal

(v) Plaining Machine

(F) Machining a large flat surface on metal

(vi) E.O.T. Crane

(G) Melting steel for making castings

(vii) Fork-lift Truck

(H) Picking up bits of iron and steel in ascrap yard

(viii) Belt Conveyor

[Ref : Q1. (b), June 11 / Paper-9] 0.58

Q19. For each part below, choose the most appropriate answer out of the four options given against
each part :
(i) Ergonomics is another name of
(a) Chemical Engineering
(c) Mechanical Engineering
(b) Human Engineering
(d) Electrical Engineering
(ii) ALDEP is a technique used in
(a) Production Planning
(b) Resource Management

(c) Plant Layout

(d) Maintenance Management

(iii) The study of relationship between the load on hand

and the capacity of the work centres is known as
(a) Scheduling
(c) Routing
(b) Loading
(d) Controlling
(iv) Buffer Stock is built to cater to
(a) Machine Breakdown
(b) Import Substitution
(v) Independnt Float is
(a) Total Float Head Slack
(b) Earliest Start Time-Earliest Finish Time

(c) Fluctuating Load

(d) Diversification
(c) Free FloatTotal Float
(d) None of these
[Ref : Q1. (c), June 11 / Paper-9] 15

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INFORMATION SYSTEM
INFORMATION SYSTEM ANALYSIS AND DESIGN
Objective & Descriptive Type Questions :
Q1. ______ System is a software that controls the hardware devices, software, Communication
media and channels.
[Ref : Q5. (a)(v), Dec 08 / Paper-9] 1
Q2. Expand the following abbreviations :
EEPROM.

[Ref : Q5. (c)(iii), Dec 08 / Paper-9] 1

Q3. Each statement below is either True or False, Indicate the same in your answers :
Virtual memory is a provision of primary storage which acts as secondary memory.
[Ref : Q5. (b)(i), Dec 08 / Paper-9] 1
Q4. Explain peer-to-peer architecture and list out its benefits? [Ref : Q6. (b), Dec 08 / Paper-9] 5
Q5. Expand the following abbreviations :
TCP/IP.

[Ref : Q5. (c)(iv), Dec 08 / Paper-9] 1

Q6. What is Access Control? What are the checks one needs to ensure before executing a system of
access control?
[Ref : Q7. (b), Dec 08 / Paper-9] 4
Q7. Expand the following abbreviations :
EEPROM.

[Ref : Q5. (c)(iii), Dec 08 / Paper-9] 1

Q8. Q. File and Smile Online asks you to draw a flow chart for calculation of income tax as per slabs
prescribed which are as below :
Salary in currency limit
Up to 1,50,000
1,50,001 to 3,00,000
3,00,001 to 5,00,000
5,00,001 and above

Rate %
Nil
10
20
30
[Ref : Q7. (d), Dec 08 / Paper-9] 4

Q9. ______ System is a software that controls the hardware devices, software, Communication
media and channels.
[Ref : Q5. (a)(v), Dec 08 / Paper-9] 1
Q10. List the salient features of a WAN?

[Ref : Q8. (c), Dec 08 / Paper-9] 4

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21

Q11. Fill up the following missing blocks which form part of the system development team in a
System Development Life cycle. Write missing answer against Serial Number only in the answer
sheet :
Sl
No.

Step

1.

System proposal

2.

Systems Implementation

3.

Person
Responsible
?
Programmer and
Systems Analyst
Programmers

Responsibility
Study requirement and prepare
proposal for clearance by
management
?
To develop programs according
to system specifications and testing
the programs
[Ref : Q8. (d), Dec 08 / Paper-9] 3

Q12. ______ basically sends a mail to the e-mail address of the receiver.
[Ref : Q5. (a)(iv), Dec 08 / Paper-9] 1
Q13. Expand the following abbreviations :
(i) MICR.
(ii) ASCII
(iii) GUI

[Ref : Q5. (a), June 09 / Paper-9] 13

Q14. Put an appropriate word or two in blank position :

(i) _______ means loading Operating System in computer after power is switched on.
(ii) Programs written in High Level Language are called _______ .
(iii) _______ is a process of continuous checking of possible encroachmnt of virus in a machine.
[Ref : Q5. (b), June 09 / Paper-9] 14
Q15. Each statement below is either True or False. Indicate the same in your answers :
(i) ROM is used for temporary data storage.
(ii) File Volatility is the rate of change in the records in the file.
[Ref : Q5. (a), June 09 / Paper-9] 2
Q16. Name the four divisions in COBOL. What are its advantages?
[Ref : Q7. (b), June 09 / Paper-9] 2+2
Q17. Explain FTP mentioning the steps involved in it.

[Ref : Q7. (d), June 09 / Paper-9] 3

Q18. (i) What are the objectives of Information System Auditing?

(ii) Explain the major areas for imposition of system of Internal Control.
[Ref : Q8. (a), June 09 / Paper-9] 3+4
Q19. What are the facilities that are required in the computer for an access to the Internet? What are
the problems associated with use of Internet?
[Ref : Q8. (b), June 09 / Paper-9] 2+4

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Q20. Explain self-regulatory aspect of an Information System. [Ref : Q6. (b), Dec. 09 / Paper-9] 3
Q21. What are the advantage of Client Server Technology

[Ref : Q6. (c), Dec. 09 / Paper-9] 4

Q22. Make a list of commonly used internet protocols.

[Ref : Q6. (d), Dec. 09 / Paper-9] 3

Q23. What is computer fraud? What is the motivation behind computer fraud? Name five common
types of computer fraud.
[Ref : Q8. (a), Dec. 09 / Paper-9] 1+3+5
Q24. How do you distinguish between Internet and Intranet? What are the problems usually faced
by users of Internet?
[Ref : Q8. (b), Dec. 09 / Paper-9] 2+4
Q25. What are the measures to ensure Access Security with Checks in a computer system.
[Ref : Q6. (a), June 10 / Paper-9] 5
Q26. What are the guidelines to conduct audit of computerised accounting system?
[Ref : Q6. (b), June 10 / Paper-9] 8
Q27. Digital signatures do for electronic documents what hand written documents do for printed
documents. What is a digital signature? How is it created and verified?
[Ref : Q6. (c), June 10 / Paper-9] 2+3
Q28. What is knowledge management and what are its benefits?
[Ref : Q7. (a), June 10 / Paper-9] 1+3
Q29. What is BPR? Explain different steps in BPR.
Q30. Write short note on Biometric Security.

[Ref : Q7. (b), June 10 / Paper-9] 1+6

[Ref : Q8. (c), June 10 / Paper-9] 3

Q31. (i) What is Computer fraud? Describe five common types of computer fraud.
(ii) Mention two important measures each for detection of fraud and prevention of damage out
of fraud.
[Ref : Q6. (c), Dec. 10 / Paper-9] 1+2
Q32. What is an Interface device? Describe three commonly used Interface devices.
[Ref : Q7. (a), Dec. 10 / Paper-9]

1+3

Q33. What is a virus scanner? Describe briefly the functions of a virus scanner.
[Ref : Q7. (b), Dec. 10 / Paper-9]

1+3

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23

Q34. PQR Ltd. is considering three options to acquire software for computerizing one of its important
functional areas. The options are ;
(i) Buying the software package available in the market;
(ii) Engaging software industries to desing the software;
(iii) Developing the software in-house with the help of their own IT people.
Narrate the relative advantages and disadvantages of each option.
[Ref : Q7. (c), Dec. 10 / Paper-9] 6
Q35. Write short notes on :
(a) Models to represent Information
(b) Computer as audit tools
(c) Problems in Internet
(d) VB
(e) Audit Charter

[Ref : Q8. (a, c, d, e, f), Dec. 10 / Paper-9] 35

Q36. What are the types of File Organization with respect to the mode of access? Mention at least
three advantages under each type of file organization. [Ref : Q6. (a), June 11 / Paper-9] 2+6
Q37. What are the stages of System Development Life Cycle?

[Ref : Q7. (b), June 11 / Paper-9]

Q38. What are the points to be considered while designing a new source document?
[Ref : Q7. (c), June 11 / Paper-9] 4
Q39. Write short notes on :
(a) Reasons for Outsourcing Information System Function
(b) HTTP and HTML
(c) System adopted by SET
(d) OLAP
(e) AI
(f) Going Live
[Ref : Q8. (a, c, e, f, g, h), June 11 / Paper-9] 36

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DATABASE MANAGEMENT SYSTEMS

Objective & Descriptive Type Questions :
Q1. (i) Name any two models of DBMS.
(ii) What does one mean by Going Live.

[Ref : Q6. (d), Dec 08 / Paper-9] 2+2

Q2. What are the characteristics of a database?

[Ref : Q8. (b), Dec 08 / Paper-9] 4

Q3. Put an appropriate word or two in blank position :

(i) Oracle is based on a concept of ______ Technology. [Ref : Q5. (a)(i), Dec 08 / Paper-9] 1
Q4. Each statement below is either True or False, Indicate the same in your answers :
In Multiprogramming, one CPU processes a number of programs by time-sharing technique.
[Ref : Q5. (b)(iii), Dec 08 / Paper-9] 1
Q5. Expand the following abbreviations:
ORDBMS.
[Ref : Q5. (c)(i), Dec 08 / Paper-9] 1
Q6. Expand the following abbreviations :
DML.

[Ref : Q5. (a)(i), June 09 / Paper-9] 1

Q7. Put an appropriate word or two in blank position :

________ is extracting of data from multiple data sources by way of interactive and analytical
software tools.
[Ref : Q5. (b)(iv), June 09 / Paper-9] 1
Q8. Each statement below is either True or False. Indicate the same in your answers :
(i) File Volatility is the rate of change in the records in the file.
(ii) Data Mart has no relevance to Data Warehousing.
[Ref : Q5. (c)(iii)(iv), June 09 / Paper-9]

1+1

Q9. What is Data Warehousing? Give examples of strategic use of data warehousing in different
business environment.
[Ref : Q6. (d), June 09 / Paper-9] 2+2
Q10. What are the advantages of Database Management System?
[Ref : Q6. (e), June 09 / Paper-9] 2
Q11. The following are the fields and its size in a purchase order record :
Field Name
Purchase Order Number
Vendor Code
Order Quantity
Order Date

Maximum Field Size

5
2
4
6

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25

The maximum number of estimated outstanding purchase order records will be 500. Expected
increase in total records is 10%. The software also requires an overhead of 20% for minimizing
collision and overflow conditions. Compute the total file space requirement after allowing for
10% contingency factor on the total size.
[Ref : Q6. (a), Dec. 09 / Paper-9] 4
Q12. What is data mining? What are the various types of services available from the related software
tools?
[Ref : Q7. (a), Dec. 09 / Paper-9] 3+3
Q13. Write short notes on :
(a) Normalization
(b) Extranet
(c) Data Warehousing
(d) EDI
(e) Packet Switching
(f) Data Mart
(g) Test Deck
Q14. Write short notes on :
(i) Search Engines
(ii) Characteristics of Data Base

[Ref : Q8. (a, b, d, e, f, g, h), June 10 / Paper-9] 37

[Ref : Q8. (b, g), Dec. 10 / Paper-9] 3+3

Q15. Narrate the concept and characteristics of a data base. [Ref : Q6. (b), June 11 / Paper-9] 1+3
Q16. (i) What are the different models of DBMS?
(ii) What is the basic concept in the hierarchical Database? Mention main features of
hierarchical database structure.
[Ref : Q6. (c), June 11 / Paper-9] 1+3
Q17. Write short notes on :
(i) HTTP and HTML
(ii) System adopted by SET

[Ref : Q8. (c, e), June 11 / Paper-9] 3+3

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MANAGEMENT INFORMATION SYSTEMS (MIS)

Objective & Descriptive Type Questions :
Q1. List the nature of preparatory work to be undertaken before a decision on outsourcing of
information system services can be taken?
[Ref : Q7. (a), Dec 08 / Paper-9] 4
Q2. Depending on the level of management, different functional areas will require various types of
MIS reports. Keeping this in view, you are required to list out kind of reports under the following
categories :
(i) Top level (Strategic) Reports required for Personnel Management;
(ii) Middle Level (Tactical) Reports for Production Management;
(iii) Operational Level (Operational) Reports for Sales Mnagement.
[Ref : Q7. (c), Dec 08 / Paper-9] 6
Q3. Put an appropriate word or two in blank position :
______ basically sends a mail to the e-mail address of the receiver.
[Ref : Q5. (a)(iv), Dec 08 / Paper-9] 1
Q4. One of the important factors for the success for MIS is the quality of software. List out the
criteria, which the software must fulfil for the basis for selection apart from meeting the user
specific functional specifications?
[Ref : Q8. (a), Dec 08 / Paper-9] 4
Q5. Fill up the following missing blocks which form part of the decision making pattern. Write
missing answer against Serial Number only in the answer sheet :
Sl
No.

Level of
Management

Decision
making on

Information support from

1.

Lower Level

Transaction Processing

2.

Middle Level

Planning & Control

3.

Top Level

Executive System/Expert System

[Ref : Q6. (b), June 09 / Paper-9] 3

Q6. What is Risk Management in an Infomation System and what are the steps involved in it?
[Ref : Q7. (a), June 09 / Paper-9] 1+3

Q7. List eight basic features of an MIS.

[Ref : Q7. (c), June 10 / Paper-9] 0.58

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Q8. In a payroll system, the employee master file is designed to have records of fixed length consisting
of the following fields :
Field Name
Employee Number
Employee Name
Designation
Date of Birth
Date of Joining
Section Code
Qualification
Training Codes
Scale of Pay

Maximum Field Size

6
35
10
6
6
3
20
10
10

The Employee Master has 2000 employee records presently. Once and employee leaves, his
record is deleted. However, it is estimated that there may be fresh recruitment upto 15% of
present strength in future. The file managment software also requires an overhead of 20% for
minimizing probabilities of collision and overflow conditions. Compute the total file space
requirement after allowing for 10% contingency factor on total.
[Ref : Q7. (a), June 11 / Paper-9] 6

ENTERPRISE RESOURCE PLANNING (ERP)

Objective & Descriptive Type Questions :
Q1. PTC a large manufacturer of agro-based products is in the process of evaluation to go in for an
ERP package for managing its entire Financial, Supply Chain Management, Manufacturing,
Procurement, Inventory, and Sales etc. and requests you to list out the common criteria it
should consider before selection of a package.
[Ref : Q6. (a), Dec 08 / Paper-9] 4
Q2. Name common modules of an ERP Package and a few important sub-systems under each
module.
[Ref : Q6. (c), Dec 08 / Paper-9] 5
Q3. Name three popular ERP packages.

[Ref : Q8. (e), Dec 08 / Paper-9]

Q4. Each statement below is either True or False, Indicate the same in your answers :
Readymade sofware is one, which meets the full-customised requirements of a specific
organisation.
[Ref : Q5. (b)(ii), Dec 08 / Paper-9] 1

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Q5. Expand the following abbreviations :

ISAM

[Ref : Q5. (c)(v), June 09 / Paper-9] 1

Q6. Each statement below is either True or False, Indicate the same in your answers :
ERP package convers the function of production management only and excludes Finance and
Human Resources.
[Ref : Q5. (c)(v), June 09 / Paper-9] 1
Q7. Explain briefly the different phases in implementation methodologies of an ERP system.
[Ref : Q6. (a), June 09 / Paper-9] 5
Q8. What are the sub-systems under the Sales and Distribution Module of an ERP system?
[Ref : Q6. (c), June 09 / Paper-9] 4
Q9.

(i) What will be the nature of costs to be included in the budget for implementation of an ERP
package?
(ii) What is Gap Analysis in ERP Life Cycle?
[Ref : Q7. (c), June 09 / Paper-9] 3+1

Q10. What is E-Commerce? What are the components involved in it? What are the steps by which a
transaction take place in E-Commerce?
[Ref : Q8. (c), June 09 / Paper-9] 1+1+3
Q11. What are generally the sub-systems in the Manufacturing Module of an ERP Package?
[Ref : Q7. (b), Dec. 09 / Paper-9] 3
Q12. How will you start the selection process of an ERP Package? What would be the criteria for the
selection? What are costs to be included in the Budget for implementation of ERP?
[Ref : Q7. (c), Dec. 09 / Paper-9] 3+3+3
Q13. A company engaged in steel manfacturing activites is considering the implementation of an
ERP system. The company has a few computerized applications running in different areas of
the organisation. All these will be discontinued after ERP system is implemented.
A software firm has given a quotation for the new system which states that the implementation
will take a little more than a year and the capital cost will be Rs. 86 lakhs (payable as Rs. 55
lakhs in the first year and Rs. 31 lakhs in the second year).
The management is wondering as to when the ERP system will recover all of its initial costs
and start making a profit. What would be you answer based on the above data and the following
information about operational costs (Rs. lakhs)?
Old system
New system

Year 1

Year 2

25
-

28
7

Year 3

Year 4

Year 5

34
45
47
14
15
16
[Ref : Q8. (c), Dec. 09 / Paper-9] 3

Q14. List six common criteria for selecting an ERP Package.[Ref : Q7. (d), June 10 / Paper-9] 0.56

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Q15. What are generally the sub-systems in Sales and Distribution Module of an ERP package?
[Ref : Q6. (a), Dec. 10 / Paper-9] 5
Q16. What is Gap analysis? How is it important in ERP implementation?
[Ref : Q6. (b), Dec. 10 / Paper-9] 1+2
Q17. Write short note on WAN

[Ref : Q8. (h), Dec. 10 / Paper-9] 3

MIXING BAG
Objective Type Questions :
Q1. Put an approriate word or phrase in blank position :
(i) An _______ system is one which interacts with its environment and can change itself to
accommodate the modifications.
(ii) _______ are the procedure and rules for intercomputer communication.
(iii) _______ Device is a reading device used to interpret printed, hand-written data directly
from source documents.
(iv) _______ is the logical steps of problem decision in which a problem is divided into
distinct logical conditions and actions under each condition are framed.
(v) File activity = _______ / Number of records in the file.
(vi) _______ is an illegal action with the help of computer technology to make financial gain,
to have unauthorized access to private information of others, to damage software/data
etc.
[Ref : Q5. (a), Dec. 09 / Paper-9] 16
Q2. Which of the following features will apply for an Interpreter and which ones for a Compiler?
(i) Cost of software is high
(ii) Translation takes place during execution
(iii) Execution time is high
(iv) Translates the whole program
(v) Requires more memory
(vi) Cost of software is less
(vii) Translation happens in one go
(viii) Execution is fast
(ix) Requires less memory
(x) Translates line by line
[Ref : Q5. (b), Dec. 09 / Paper-9] 5

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Q3. Each statement below is either True or False. Indicate the same in your answers :
(i) Transaction Files are basically intermediate files created during processing for an
application area.
(ii) In bus topology, a single network cable runs within a specified area and the terminals are
connected to it.
(iii) An Executive Information System (EIS) takes care of the requirement of information for
senior managers only and hence is not a useful tool for people working in different
managerial levels.
[Ref : Q5. (c), Dec. 09 / Paper-9] 13
Q4. Put an approriate word or phrase in blank position :
(i) Generally. An MIS uses Computer System and _______ technology to collect information
from different operational points and disseminate them to different users for decision
making.
(ii) _______ is a provision of secondary storage which acts as primary memory.
(iii) _______ a program means eliminating errors in the program.
(iv) In a database, duplicate data are eliminated and thus _______ is controlled.
(iv) _______ consists of high frequency radio transmission and is generally used for high
volume data transmission and point-to-point communication.
(v) _______ is a redundant digit derived from some mathematical relation, out of other digits
of the code, which is incorporated in the code itself to ensure correctness of code.
[Ref : Q5. (a), June 10 / Paper-9] 16
Q5. Match the items in Column I with those in Column II.
Column I Column II
(A) Search Engine
(B) JAVA
(C) Microsoft Excel
(D) C++

(a) A language system that delivers programs to user

which can be run on the users machine.
(b) Spreadsheet package
(c) A programming language
(d) A web site enabling users to access various levels of
information
[Ref : Q5. (b), June 10 / Paper-9] 14

Q6. Each statement below is either True or False. Indicate the same in your answers :
(i) OCR is a reading device used to interpret printed, hand-written data directly from source
documents.
(ii) In a ring topology, the transmitted signal is regenerated at each node thereby minimizes
the transmission error and enhances the safe distance coverage area.
(iii) While taking the decision for an ERP package and its implementation in an enterprise, it
is easy to budget for the same as one just needs to get the price of the package from
established vendors like Oracle, SAP etc. and arrive at a budget.

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(iv) Interpreter translates the whole program, while Compiler translates line by line.
[Ref : Q5. (c), June 10 / Paper-9] 14
Q7. Match the Column I with the relevant term in Column II.
Column I
(A)
(B)
(C)
(D)
(E)
(F)

Encryption
Broadband
Peer-to-peer
Bandwidth
Handshaking
LCD

(G)
(G)

Spooling
Pixels

Column II
(i)
(ii)
(iii)
(iv)
(v)
(vi)

Relating to measurement to network speed

Output device
Communication between two pieces of hardware
Scrambling of Data
Picture elements in individual dots
Collection of computers with same access right as
every other computer on the network
(vii) Buffer storage to reduce processing delays
(viii) Different kind of transmission at the same time
[Ref : Q7. (d), Dec. 10 / Paper-9] 0.58

Q8. Put an appropriate word in blank position :

(i) Check digit is to ensure _______ of code.
(ii) Firewall offers an effective system of protect _______ access.
(iii) Time sharing allows number of jobs processed _______ .
(iv) Debugging is the process of eliminating _______ .
[Ref : Q5. (a), Dec. 10 / Paper-9] 14
Q9. Expand the following acronyms :
(i) BPR
(ii) PROM
(iii) VGA
(iv) OLAP
(v) ASCII

[Ref : Q5. (b), Dec. 10 / Paper-9] 15

Q10. Each statement below is either True or False. Indicate the same in your answers :
(i) Interpreter translates a whole program.
(ii) File volatility is the rate of change in the records in a file.
(iii) Cache memory is a very fast RAM.
(iv) Oracle is a programming language.
(v) DBMS reduces data redundancy.
[Ref : Q5. (c), Dec. 10 / Paper-9] 15

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Q11. Match the items in Column I with those in Column II :

Column I
(A)
(B)
(C)
(D)
(E)
(F)
(G)
(G)

ALU
Parallel run
Expert System
PASCAL
Fixed Disk
VA
Transaction log
Information

Column II
(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
(viii)

Knowledge base
Winchester
Programming language
Change-over
CPU
Processed data
Cost Control
Audit trail
[Ref : Q7. (d), June 11 / Paper-9] 0.58

Q12. Put an appropriate word in blank position :

(i) Internet is an in-house version of _______ .
(ii) Peoplesoft is an _______ package.
(iii) Laser printer is a _______ printer.
(iv) Half-duplex is a mode of data _______ .
[Ref : Q5. (a), June 11 / Paper-9] 15
Q13. Expand the following acronyms :
(i) B2C
(ii) EPROM
(iii) MODEM
(iv) RISC
(v) GUI

[Ref : Q5. (b), June 11 / Paper-9] 15

Q14. Each statement below is either True or False. Indicate the same in your answers :
(i) Random files are stored on magnetic tapes.
(ii) MICR is a device to read characters.
(iii) Operating system is an application software.
(iv) BPR is an exercise to follow ERP implementation.
(v) Normalisation is a process of organizing data in a data base.
[Ref : Q5. (c), June 11 / Paper-9]

15