NCR
Front Access Dispenser
Operator Guide
B006-6603-B000
1008
The product described in this book is a licensed product of NCR Corporation.
NCR and Personas are trademarks of NCR Corporation.
Other product names mentioned in this publication may be trademarks or registered trademarks of their respective companies and are
hereby acknowledged.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available.
NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office
for information that is applicable and current.
2007, 2008
By NCR Corporation, Dayton, Ohio U.S.A.
http://www.ncr.com
All Rights Reserved
Table of Contents
Front Access Dispenser Operator Guide
INTRODUCTION ...............................................................................................................1
What this Guide Contains ...............................................................................................1
About the Dispenser........................................................................................................2
Variants ...........................................................................................................................2
Security System (Fluiditi) ...............................................................................................3
ATM Security ............................................................................................................3
Replenishment Security .............................................................................................3
Safety Information ..........................................................................................................3
ERROR MESSAGES ..........................................................................................................4
REPLENISHMENT ............................................................................................................5
Fluiditi Security Products ...............................................................................................5
How to Replenish Currency Cassettes............................................................................5
EMPTYING.........................................................................................................................7
How to Empty the Purge Bin ..........................................................................................7
Standard Purge Bin ....................................................................................................7
Latch Fast Purge Bin..................................................................................................9
JAM CLEARANCE ..........................................................................................................13
CLEANING.......................................................................................................................18
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Table of Contents
Front Access Dispenser Operator Guide
INTRODUCTION
This Operator Guide provides first line maintenance operator procedures for the NCR
front access dispenser.
What this Guide Contains
The main sections in this book are:
About the Dispenser
Provides an introduction to the function of the dispenser highlighting the main
variants available. Some general safety information is included here which must be
adhered to when performing first line maintenance tasks.
Replenishment
Includes step by step instructions on how to replenish the cassettes.
Emptying
Provides step-by-step instructions on how to access and empty the purge bins.
Jam Clearance
Provides step-by-step instructions on how to clear jams.
Cleaning
Provides any cleaning instructions for the module.
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About the Dispenser
The NCR front access dispenser picks and transports currency using vacuum pick
technology. A mechanism in the ATM opens a door in the cassette to allow the media to
be picked from the cassette and transported through the dispenser to the ATM facia exit
slot. Misfed or poor quality currency is diverted to the purge bin. Currency not taken by
the cardholder can also be retracted to the purge bin.
Standard Purge Bin
Latch Fast Purge Bin
Variants
The dispenser is available with 2, 3 or 4 cassettes and a purge bin.
Standard Security Currency Cassettes To gain access to the cassette interior,
the optional seal is broken and the access lid opened and removed.
Tamper Indicating Currency Cassettes The tamper indicating currency
cassettes contain a mechanism and a coloured indicator in addition to the seal on the
access lid. This allows the number of times that a cassette has been inserted and removed
from an ATM to be tracked to detect unauthorised activity. Following a set number of
insertions, the cassette is locked out and requires resetting.
Lockable Cassettes Lockable cassettes are fitted with a key lock which must be
unlocked before the cassette access lid can be opened. Both standard and tamper
indicating cassettes can be fitted with a key lock.
For further information on cassettes, including maintenance, replenishment advice and
servicing, refer to NCR publication NCR Currency Cassette Owners Guide (B006-1297).
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Standard Purge Bin The standard purge bin is an open bin design.
Latch Fast Purge Bin The latch fast purge bin has a seal and lock securing the bin
door.
Lockable Purge Bin The lockable purge bin has a key lock securing the bin door.
Security System (Fluiditi)
ATM Security
The ATM can be fitted with a Fluiditi security system which is designed to protect the
cash during ATM replenishment as well as while the ATM is in operation. The system
will render the notes valueless by spraying them with indelible ink.
Replenishment Security
The cassettes can be transported and replaced using the Fluiditi CarrisafeTM which is
designed to protect the cash during ATM replenishment. The currency cassettes are locked
into the ATM, giving automatic protection from replenishment attacks.
Safety Information
The risk of equipment damage or personal injury can be reduced by strictly observing the
following safety precautions when performing first line maintenance on the NCR Front
Access Dispenser.
CAUTION
Never insert tools, pens or other instruments into the module, except
where otherwise stated in this guide.
Take steps to prevent hair, clothing and jewellery from becoming
caught in the machinery.
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ERROR MESSAGES
The following table lists the error message which can be generated by the dispenser and
displayed on the operator panel by the ATMs error reporting system.
Error Message Description of fault Action
Bill jam at pick sensor Clear jam in pick module Remove jammed bills
1/2/3 or 4
Cassette removed Insert cassette 1/2/3 or 4 Insert currency cassette
Cassette low Fill cassette1/2/3 or 4 Fill currency cassette
Cassette empty Fill cassette 1/2/3 or 4 Fill currency cassette
Too many bad bills picked Check cassette 1/2/3 or 4 Check cassette
Too many consecutive Check cassette1/2/3 or 4 Check cassette
mispicks
Purge bin removed Insert purge bin Insert purge bin
Purge bin nearly full Empty purge bin Empty purge bin
Purge bin full Empty purge bin Empty purge bin
Bill jam in main transport at Clear transport jam Remove jammed bills
LVDT
Unrecoverable bill jam between Clear transport jam Remove jammed bills
the pick module and the LVDT
Interlock open Restore interlock Push the dispenser back into the
ATM and ensure it is latched.
Shutter jam open Clear shutter jam Remove jammed bills
Shutter jam closed Clear shutter jam Remove jammed bills
For more details of the error reporting system, refer to Error Reporting and Management
Operator Guide (B006-6600).
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REPLENISHMENT
Fluiditi Security Products
To replenish the currency cassettes in an ATM configured with the optional Fluiditi
Security Products, refer to the Fluiditi ATM Security User Guide (B006-6493) and Fluiditi
Replenishment Security User Guide (B006-6494).
How to Replenish Currency Cassettes
To replenish the currency cassettes in your ATM proceed as follows:
1. Open the security enclosure as described in your ATM Overview publication and
place the ATM into supervisor mode
Note: It is not necessary to pull out the dispenser to replenish the cassettes.
2. Lift the catch on the right-hand side of the currency cassette you wish to replenish and
use the green handle to pull the cassette out of the dispenser.
Note: If the cassette is to be sent to a secure area for refilling, do so in accordance
with your institution's procedures. For details of how to open and refill the cassette
refer to NCR publication NCR Currency Cassette Owner's Guide (B006-1297).
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3. Push the full cassette firmly into the ATM until the cassette latch clicks into place.
It is essential to ensure the cassette is pushed fully home and latched. Check by
gently tugging the green cassette handle and the cassette should remain latched.
4. Repeat steps 2 and 3 for all cassettes that require to be replenished.
5. Close and lock the security enclosure.
6. Clear any error messages in the Device Status list. The dispenser will perform a self-
test to verify that notes can be picked from replenished cassettes. The operator must
verfiy that this action has been performed correctly.
7. Return the ATM to normal mode and then close and lock the exterior of the ATM.
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EMPTYING
How to Empty the Purge Bin
There are three types of purge bin:
Standard
Latch fast - with or without keylock
The procedure for removing purged or retracted media depends on the type of purge bin
configured in your ATM.
Standard Purge Bin
To empty the standard purge bin proceed as follows:
1. Open the security enclosure as described in your ATM Overview publication and
place the ATM into supervisor mode.
Note: It is not necessary to rack out the dispenser to empty the purge bin.
2. Lift the catch on the left-hand side of the bin and pull the bin out of the dispenser.
1
2
3. Remove the purged currency from the bin.
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4. Slide the empty bin into the module until it clicks in place. It is essential to ensure
the bin is pushed fully home and latched. Check by gently tugging the green
handle and the bin should remain latched.
2
1
5. Close and lock the security enclosure.
6. Clear any error messages in the Device Status list and ensure that the counts and
tallies are correctly updated. The dispenser will perform a self-test to verify that the
module is operating correctly.
7. Return the ATM to normal mode and then close and lock the exterior of the ATM.
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Latch Fast Purge Bin
The purge bin can be emptied while still in the dispenser. To empty the latch fast purge bin
proceed as follows:
1. Open the security enclosure as described in your ATM Overview publication and
place the ATM into supervisor mode.
Note: It is not necessary to rack out the dispenser to empty the purge bin.
2. The removal of the purge bin from the ATM is done by lifting the catch to the left of
the purge bin and pulling the bin out.
3. If there is a seal on the bin, remove it.
4. If the bin is a lockable variant, insert the key in the lock to unlock the bin lid.
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5. Press the latch hasp down and pull the bottom of the latch towards you.
6. Lift the latch up to free it from the top block. Pull the top of the latch towards you and
hinge it down.
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7. Using the handle, pull the door towards you and up to remove it from the bin.
8. Remove the purged media from the bin.
9. Locate the door between the sides of the bin and slide the door down.
10. Close the door and lift the latch up and forwards to hook it on to the top block.
11. Press the latch down until the latch hasp clicks and locks the latch.
12. If necessary, secure the bin with a seal, or on a lockable bin, lock the keylock.
13. If the bin was removed from the module, slide the empty purge bin into the dispenser
until it clicks into place. It is essential to ensure the bin is pushed fully home and
latched. Check by gently tugging the green bin handle and the bin should remain
latched.
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14. Close and lock the security enclosure.
15. Clear any error messages in the Device Status list and ensure that the counts and
tallies are correctly updated. The dispenser will perform a self-test to verify that the
module is operating correctly.
16. Return the ATM to normal mode and then close and lock the exterior of the ATM.
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JAM CLEARANCE
To clear a jam proceed as follows:
1. Access the module as described in your ATM Overview publication. Enter supervisor
mode.
The indication of a dispenser or shutter jam is an error message which identifies where
the jam is located. The procedures for clearing a jam depends on the jam location
within the dispenser or shutter. The following table indicates the procedure to follow
for each error message.
Error Description Go To
Bill jam at the pick sensor/module Step 2.
Bill jam in the main transport Step 5.
Bill jam at sensor 1 or a purge bin overfill Step 8.
Bill jam at sensor 2,3, 4, or 5 Step 11.
Shutter jammed open Step 13
Note: Currency can be jammed in multiple locations along the note path. All jammed
currency must be removed before placing the ATM back in service.
2. For jams located at the pick sensor/module, lift the green catch on the right-hand side
of the currency cassette indicated in the error message (cassette position 1 is the top
cassette) and pull the cassette out of the dispenser.
Cassette Latch
Cassette Handle
Cassettes
3. Reach inside the hole vacated by the cassette and remove any jammed currency.
4. Push the cassette back into the dispenser until the cassette catch clicks into place. It is
essential to ensure the cassette is pushed fully home and latched. Check by gently
tugging the green cassette handle and the cassette should remain latched.
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5. For jams located in the main transport, remove any visible jammed currency,
including any stuck at the metal plate at the back of the cassette position. These may
be removed from the rear of the dispenser, or by removing the relevant cassette and
accessing the jam through the hole vacated by the cassette.
6. If the jam is not accessible, turn the wheel on the side of the dispenser counter-
clockwise until the media enters the stacking area in the main transport.
7. Insert your hand through the hole in the side of the dispenser as shown, and remove
any currency from the stacking area. If the currency is not accessible from here, insert
your hand between the transport belts on the top of the dispenser to remove the
currency from the stacking area. Ensure that the top transport belts are aligned
correctly after currency has been removed.
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8. For jams located at sensor 1 or a purge bin overfill, lift the catch on the left-hand side
of the purge bin and pull the purge bin out of the dispenser.
Standard
Purge Bin
Purge Bin
Latch
Note: If the purge bin is a latch fast bin, and the jam is caused by an overfill, it may
be impossible to remove the bin from the dispenser. In this case you should empty the
purge bin whilst it is in position. Remove the door (see Emptying section) and then
remove the jammed currency. Replace the door.
9. Reach inside the hole vacated by the purge bin and remove any jammed currency. If
you cannot reach the currency, turn the drive wheels indicated below until the
currency is accessible. Remove any jammed currency.
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10. Push the purge bin back into the dispenser until it locks in place. It is essential to
ensure the purge bin is pushed fully home and latched. Check by gently tugging
the green purge bin handle and the purge bin should remain latched.
11. For jams at sensors 3, 4 or 5, remove any visible jammed currency from the transport
on the top of the dispenser. If the jam is not accessible, pull the belts on the side of the
dispenser in either direction until the currency is accessible.
12. Reach into the top transport and remove any jammed currency. Ensure that the top
transport belts are aligned correctly after currency has been removed.
13. For shutter jams, check the ATM facia for currency jammed in the shutter. If currency
is visible try to remove it carefully without using excessive force.
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14. If the jammed currency is not visible or cannot be removed from the front of the ATM,
inspect exit shutter and presenter exit areas. Check for and remove any jammed
currency from the presenter exit rollers. Turn the shutter worm gear (as shown) on the
inside of the fascia to open the shutter. Remove the jammed currency.
Shutter
Worm Gear
15. Turn the worm gear (as shown) to close the shutter.
16. Push the dispenser back into the ATM and ensure the dispenser is fully home and
latched by gently pulling the green handle.
17. Close and lock the security enclosure.
18. Clear any error messages in the Device Status list. The dispenser will perform a self-
test to verify that the module is operating correctly.
19. Return the ATM to normal mode and then close and lock the exterior of the ATM.
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CLEANING
None.
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