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ISO 9000:2015 Quality Terms Guide

The document defines 10 terms related to quality management and ISO 9000:2015 standards. For each term, it provides the definition from ISO 9000:2015 and lists the associated quality management term. The terms defined include quality audit, grade, customer satisfaction, effectiveness, quality management, continual improvement, quality management system, requirement, quality improvement, and customer satisfaction.

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Sudha
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518 views2 pages

ISO 9000:2015 Quality Terms Guide

The document defines 10 terms related to quality management and ISO 9000:2015 standards. For each term, it provides the definition from ISO 9000:2015 and lists the associated quality management term. The terms defined include quality audit, grade, customer satisfaction, effectiveness, quality management, continual improvement, quality management system, requirement, quality improvement, and customer satisfaction.

Uploaded by

Sudha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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EXERCISE 1

Sr. Definition Answers Associated Term/


No. (from ISO 9000:2015) Terminology:
C.1. Part of quality management focused QUALITY AUDIT
on setting quality objectives and
specifying necessary operational
processes and related resources to
fulfill the quality objectives
C.2. Degree to which a set of inherent GRADE
characteristics fulfils requirements

C.3. Part of quality management focused CUSTOMER


on increasing the ability to fulfill SATISFACTION
quality requirements
C.4. Part of quality management focused EFFECTIVENESS
on fulfilling quality requirements
C.5. Category or rank given to different QUALITY
quality requirements for products, MANAGEMENT
processes or systems having the same
functional use
C.6. Part of quality management focused CONTINUAL
on providing confidence that quality IMPROVEMENT
requirements will be fulfilled
C.7. Coordinated activities to direct and QUALITY
control an organization with regard to
quality

C.8. Need or expectation that is stated, QUALITY PLANNING


generally implied or obligatory
C.9. Something sought, or aimed for, QUALITY
related to quality IMPROVEMENT

C.10. Customers perception of the degree QUALITY


to which the customers requirements MANAGEMENT
have been fulfilled SYSTEM

REQUIREMENT
QUALITY ASSURANCE
EFFICIENCY
QUALITY OBJECTIVE

QUALITY CONTROL
EXERCISE 1

Sr. Definition Answers Associated Term/


No. (from ISO 9000:2015) Terminology:
C.1. Part of quality management focused QUALITY PLANNING QUALITY AUDIT
on setting quality objectives and
specifying necessary operational
processes and related resources to
fulfill the quality objectives
C.2. Degree to which a set of inherent QUALITY GRADE
characteristics fulfils requirements

C.3. Part of quality management focused QUALITY IMPROVEMENT CUSTOMER


on increasing the ability to fulfill SATISFACTION
quality requirements
C.4. Part of quality management focused QUALITY CONTROL EFFECTIVENESS
on fulfilling quality requirements
C.5. Category or rank given to different GRADE QUALITY
quality requirements for products, MANAGEMENT
processes or systems having the same
functional use
C.6. Part of quality management focused QUALITY ASSURANCE CONTINUAL
on providing confidence that quality IMPROVEMENT
requirements will be fulfilled
C.7. Coordinated activities to direct and QUALITY MANAGEMENT QUALITY
control an organization with regard to
quality

C.8. Need or expectation that is stated, REQUIREMENT QUALITY PLANNING


generally implied or obligatory
C.9. Something sought, or aimed for, QUALITY OBJECTIVE QUALITY
related to quality IMPROVEMENT

C.10. Customers perception of the degree CUSTOMER SATISFACTION QUALITY


to which the customers requirements MANAGEMENT
have been fulfilled SYSTEM

REQUIREMENT
QUALITY ASSURANCE
EFFICIENCY
QUALITY OBJECTIVE

QUALITY CONTROL

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