Michelle Henry
115 Waterfern Way Orleans, ON, Canada K4A 0T4
Cell: 613-720-2094 E-Mail: mhenr080@uottawa.ca
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Summary
I am a dedicated and highly motivated graduate from the University of Ottawa in the Conflict Studies and Human
Rights program. I am currently in my second year in the Teacher’s Education Program. I am well organized and
detail oriented with an ability to grasp new information quickly. I have great communication and interpersonal
skills and I am able to work effectively either alone or as part of a team.
Education
Teacher’s Education Program at the University of Ottawa Fall 2016-Winter 2018
B.Sc.Soc. spécialisé en études des conflits et droits humains
(Conflict Studies and Human Rights) Graduated in 2012
École Secondaire Catholique Beatrice-Déloges, Ottawa, ON September 2006-June 2012
Skills
Strong organizational skills with attention to detail
Strong interpersonal skills
Strong communications skills, both oral and written, in both English and French
Strong knowledgeable and experience in computer operations and applications including Microsoft Windows
and the Microsoft office suite of products such as Word, PowerPoint, Excel & Outlook
Experience
APEX (Association of Professional Executives of the Public Service of Canada) Receptionist & Administrative
Assistant May 2016- Current
Provide outstanding client service; answering telephone calls and taking messages
Update database “CRM” on a daily basis
Processing yearly membership forms for executives
Created a step-by-step membership process document
Practicum at St. Anthony’s School February 2017-April 2017
Two months teaching full-time in two kindergarten classrooms
Community Service Learning at St. Anthony’s School September 2016-February 2017
Academic program where I contributed to the community by allocating over 130 hours in a kindergarten
classroom
Massage Addict Ottawa Orleans August 2015-August 2016
Provide outstanding client service; answering telephone calls and booking appointments
Welcome clients by greeting and orienting them to the Clinic upon arrival
Maintain a working knowledge of all Massage Addict services
Provide administrative support to the Clinic such as data entry, filing preparing forms and documentation for
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new and existing clients
Work with the Microsoft office suite of products, creating, searching, verifying, and updating information, or
processing information related to Massage Addict
Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic
guest-facing areas, including the reception area and treatment rooms
The Real Canadian Superstore-Joe Fresh Clothing (Sales Associate) August 2013-August 2015
Acquired excellent organizational skills by juggling multiple responsibilities; merchandizing, cleaning, overstock
while providing client service
Developed various problem solving and diplomacy skills in regards to clients merchandise returns and concerns
Very detail oriented and tasked regularly with creating clothing displays highlighting new merchandise
Regal Lifestyle Portobello Retirement Community (Receptionist) September 2008-August 2013
Welcoming visitors, monitoring logbook and issuing visitor badges
Provide information to perspective clients by answering questions and inquiries
Build and maintain communication among the various departments
Responsible for the receipt and cataloguing of monthly rental cheques
Maintain office supplies inventory, placing orders when items run low
Collect, review, analyze, identify, distribute and file incoming/outgoing documents, mail, electronic images,
faxes, emails, voice mail messages or incoming calls and reports within appropriate timeframe and initiate the
required action
Provide administrative support for the activities program (communiqués, posters, daily activities, etc.) such as
data entry, filing and preparing documents
Work with the Microsoft office suite of products, creating, searching, verifying, and updating information, or
processing information related to Regal Lifestyle Portobello Community
Coordinate administrative requirements for the scheduling of internal or external meetings and assists in the
preparation of power point presentations
Completing scheduled tasks and create and action new tasks as required during the evening shift
Ensure a tidy and organized entrance and atrium area
Responsible for locking the entrance doors and engaging the alarm system at the end of the evening shift
Certificates
Police Record Check with the Vulnerable Sector
Workplace Hazardous Materials Information System (WHMIS) Certificate
References available upon request
