Andrea McDonald
amcdon54@uwo.ca (905) 407-7973
Profile
I am a Western University graduate student pursuing a Master in Library and Information Sciences. I
have developed an in-depth knowledge for communication, information technologies, and the media
industry through my education. Through my professional and volunteer experiences, I have
established effective communication, organizational, leadership, and creative abilities.
Skills
Academically trained in professional communications (verbal, written, presentation, and
multi-media).
Proficient in the multi-functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Thorough attention to detail.
Extensive research experience and critical thinking skills.
Excellent problem-solving abilities using both an analytical and creative perspectives.
Working knowledge in French.
Education
Master of Library and Information Science (MLIS), Western University, London, ON.
ALA accredited program.
Projected graduation: January 2019.
Certificate in Professional Communication, Western University, London, ON.
Deans List recipient.
Graduated: June 22, 2016.
Bachelor of Arts, Western University, London, ON.
Major in Media, Information, and Technoculture.
Minor in Writing Studies.
Deans list recipient: 2016.
Graduated: June 20, 2016.
Experience
Volunteer
Visiting Library Services Volunteer, The Burlington Public Library, Burlington ON. (2017)
Delivered library materials to customers with limited accessibility to promote library
community outreach.
Communicated customers literary preferences to library workers to ensure customers
continual satisfaction with the library materials.
Coordinated mutually beneficial delivery times with both library workers and customers.
Attended and participated in quarterly volunteer meetings.
Childrens Programming Volunteer, The Burlington Public Library, Burlington ON. (2017)
Educated school aged children to improve reading skills, and dynamic skills while adjusted
teaching styles to varying learning abilities.
Articulated childrens progress and needs with the Childrens Outreach Programmer to
promote individualized programs for differing learning styles.
Complied a French/English translation document for an international student to increase their
reading level.
Volunteer, Ital Florist, Mississauga ON. (2015-2017)
Assisted with floral deliveries on Mothers Day and Valentines Day.
Communicated Ital Florists services with potential customers at Ital Fest in Mississauga in
2015 and 2016.
Organized order forms and large deliveries to ensure efficient delivery of time sensitive
orders.
Professional
Server, Pepperwood Bistro, Burlington, ON. (2015- 2017)
Communicated effectively with guests and team members to ensure efficient teamwork and a
positive customer experience.
Articulated thoughts, ideas and suggestions when appropriate to innovate existing practices.
Practiced patience in a fast-paced environment to ensure guests needs were anticipated and
met.
Coordinated with the needs of large parties of guests (20+) to confirm specific outcomes of
service.
Server, Swiss Chalet, London, ON. (2015- 2016)
Exercised necessary multi-tasking and prioritizing skills to confirm the simultaneous
satisfaction of multiple customers and employees.
Communicated properly with a diverse clientele while creating and maintaining customer
loyalties.
Collected, organized, and submitted profits and documents.
Integrated quickly into the workplace environment.
Office Manager, The Ultimate Girls Sports Camp, Watertown, ON. (2012- 2014)
Retrieved and recorded financial information in Microsoft Excel to create a financial
inventory.
Delivered a daily report to a team of 20 volunteers to ensure a unanimous understanding of
the core values of the camp.
Communicated effectively with the guardians of campers (face-to-face, phone, email, and
letters).
Executed educational and dynamic activities for school aged children to ensure an optimal
experience for campers and parents.
