Employability and Enterprise Skills – Job Market Individual POSTER
Name: Student ID: Group & Campus: Tutor: Date:
Career and Employability
Identify the business
Our travel company offers one of the most unique tourist experiences for those who want to put another unforgettable memory in their luggage.
If Stevenson's words define you as a person who likes to travel and thus discover new places and people, but also to share with others the personal experiences and beautiful stories woven in the
The company is called Travel Memories because it is based on creating unique memories and experiences for tourists.We believe that travel – and especially connecting with other
people and cultures when you travel – feeds your soul in a way that very few things do. So, through our relationships with well-connected local guides, we bring you the most many journeys you have done in various corners of the world, then a career as a tour guide could be a very interesting career option for you, at least as interesting as it is for me.
memorable experiences and interesting people - artisans, winemakers, hoteliers, chefs, naturalists and more. And with this extended family, we handcraft cultural walking
adventures that let you see the world, on foot and at eye level."Travel Memories" is a world of curious travelers seeking cultural immersion and connection through wondrous
experiences around the globe. In addition to the courses and qualifications required to obtain the tourist guide
certificate, it is important and you must have a passion for tourism and be interested
Our company is an open system, being influenced directly by other companies, including competitors and partner companies, and indirectly by economic, technical, social and
political factors of the environment in which they operate. Thus, "Travel Memories" takes labor force, technologies, information, financial resources, services from the external in the history, culture and traditions of the country.the purpose of the qualification
environment, which it uses in the internal production processes. Thus, products and services result, which our company transfers to the same external environment.
courses as a tourist guide are important to obtain the necessary professional skills,
The external environment of the enterprise is particularly dynamic, as a result of the changes taking place within it, especially the scientific-technical revolution. In the tourism
industry, the changes are from one season to another, depending on the season and the needs of the customers. New products and technologies, new raw materials and energy such as the technique of the activity of a guide and tourist agent, notions of legislation
sources, new machines and installations, new systems, methods and management techniques appear in ever shorter periods of time. Therefore, our company carries out an efficient
activity only to the extent that it knows the factors of the environment in which it operates, the changes that intervene, continuously adapting to its requirements. in the field of tourism, geography, tourism marketing, communication and
professional behavior,
Define your Business (200 words)
The enterprise constitutes a basic component of the environment in which it operates and thus, through the activity it carries out, influences its external environment. Therefore,
the adaptation of the enterprise to the environment is carried out in an active manner, taking into account the influences that the enterprise exerts on the environment. Airey, D. Any job that involves working with people requires a series of extraordinary qualities
and Johnson, S. (1999)
from the person who wants to be a tour guide. Whether it's bosses, colleagues, clients
Based on the information from the external environment, the management of the company develops strategies and policies to adapt to its requirements.The enterprise enters into a or tourists, in this job you have to show an extremely developed spirit of initiative, as
set of relationships through which it orients and completes its economic activity. These relations between the enterprise and components of the external environment are by their
nature and content of two kinds: market relations and competition relations. well as a high level of creativity. At the same time, a guide must show courage, energy
and a lot of patience, taking into account the fact that the work of a tour guide is very
The competition in our case is represented by all the tourist guide companies in the area and in the country, and the market is played by all the companies in the tourism industry.
Tourism companies, regardless of whether we are talking about hotels, restaurants, tourist guide agencies, companies that offer souvenirs, companies that provide clients with demanding, often involving 10-12 hours a day. Bandyopadhyay, R. (2013)
hiking or various activities, are collaborators in our case, since a hotel company can contact us for a collaboration in guide and present the city to tourists, and on the other hand,
we, as tourist guides, being contacted by possible clients, recommend the best restaurant or partner company to have an entire stay and as the clients want it.
The growing economic importance of SMEs Employability Skills Required for Your Business
A tour guide in the UK must also have other skills and personal qualities, and the jobs in the field are numerous and attractive, but in
SMEs play a major tool for achieving more inclusive globalization and growth. SMEs are lead actors to economy and
to vast eco-system of the companies. SMEs have an important role to achieve the Sustainable Development Goals particular they are dedicated to people with skills such as::
(SDGs) and to promote inclusive and sustainable economic growth, employment, fostering innovation and to decrease Page , S.J. and Connell , J. (2009)
income inequalities around the world. SMEs in many countries still proceed with to fight the extended effect of 2007-
08 global crisis, which strike new and small firms..Faulkner, B. and Russell , R. (1999)
- the ability to communicate clearly, pleasantly and effectively with tourists.-have thorough knowledge of the country's geography,
Economic policy strategies should foresee the changes in regulations, markets and technologies that happen
internationally which may influence the SMEs’ opportunities and conduct. SME development can assist to economic history, culture and traditions, as well as local tourist attractions, customs and traditions.
diversification and flexibility mainly important for resource-rich countries that are vulnerable to commodity price - to be able to plan and organize tourist trips.
variations. The contribution of SMEs to innovation dynamics has increased in late decades due to knowledge-based
economy. - to manage groups of tourists in an efficient and professional way.
- to always have a positive and friendly attitude towards tourists and to be kind and attentive to them.-be able to negotiate because you will face many unforeseen situations where you will
SMEs part in the transformation to high sustainable patterns of production and consumption is decisive for the
greening of the economic development. In many OECD countries, innovative SMEs play a key position in the have to negotiate with local carriers to make transfers from one tourist destination to another.
ecoindustry and clean-tech markets. Trade and investment openness, protection of intellectual property, infrastructure - to be able to manage potential crisis situations and to be able to make quick and efficient decisions.
and institutional quality are important factors for SMEs commitment to the global markets. Impoverished physical and
ICT infrastructure halts SMEs to operate efficiently and to access global markets with competitive costs. - to show flexibility and adaptability either to different situations that may arise at a given moment, or to certain requirements that may come from tourists.
- to be resistant to stress and from a physical point of view
In European Community, every three people out of 25 (12%) in 1985 were free from business.
Therefore, a research has been made to achieve an important increase in employment in Europe. The results of the
research show that one solution to achieve this rise is Small and Medium Size Enterprise (SMEs). It is noted that
SMEs, the significance of which become clearer for resolving employment problem, have gained importance also in
Europe after 1970s (BulmuĢ, Oktay, Törüner; 1990). Glae ßer, D. (2006)
Creating a Job Description for a Senior Salesperson How do skills and values will be helpful in tourism employability?
Job title : Travel Consultant.
Job description
Skills in tourism employability are all the behaviors, tools and knowledge that enable professionals in the service industry to develop a positive relationship
Travel Memories is looking to recruit for the following role: The Travel Consultant.
In this position you will play a key role in selling our full range of travel services, therefore previous sales experience in a similar role within the travel environment between guests and host companies. Having tourism skills allows you to have positive interpersonal communications with others and organize your
is an advantage. activities to help meet the needs of others. Tourism skills are an essential qualification to work in a reception, guest services department, restaurant, spa,
Responsibilities and Duties hotel, tour guide and other places where visitors expect their needs to be taken care of. .Agapito, D., Valle, P. and Mendes, J. (2014)
The ideal travel consultant will be well traveled with previous sales experience. We require people with the ability and desire to sell, plan and advise on travel
arrangements for a diverse client base whilst providing an unrivaled level of customer care. A strong global geographic awareness is required as well as extensive Skills and values include the ability to motivate a team, create networks and manage customer relationships. They are crucial to tourism and hospitality, as
and recent first-hand travel experience with a strong preference for travel to 20+ locations. it is a labor-intensive industry that involves a high degree ofcustomer contact.Skills and values can be seen as character traits or interpersonal skills that
ABOUT YOU affect one's ability to work and interact with others.
Ability to work under pressure; assimilate information, set priorities and make decisions based on sound judgment Excellent IT skills and proven ability in MS
Office applications are essential Anyone who excels in tourism develops a set of skills that help you communicate
Previous experience in a customer service based role effectively with others, stay organized, and cultivate a welcoming workplace atmosphere.
Understanding of airline legal agreements would be preferred
Process and detail oriented with excellent organizational skills Many situations require you to use multiple hospitality skills at once, allowing you to respond
Strong interpersonal skills and excellent written and oral communication skills to nuanced situations. Future Foundation (2005)
Ability to work as part of a team
An enthusiastic ambassador of change who makes suggestions for improvement
Some people are naturally suited to the travel industry, but anyone can develop their hospitality skills through practice, self-reflection and
Benefits:
discipline.Because the travel industry is so focused on service and presentation, every part of the job application process involves honing your hospitality
Additional leave skills.
Company events
Company boarding house
Scheme from cycle to work Conclusion
Discounted or free food
Free or subsidized travel
Paid sick leave The tourism industry is that part of the economy, made up of a number of activities or several branches whose common function is to satisfy the needs of
Time schedule: tourists. The new definitions of the tourism industry highlight much better the contribution of each component of the tourist activity to the realization of the
shift of 8 hours/day final product, which is the tourist product/package. At the same time, it allows a fluidization of the flow of information necessary for making decisions
Day shift from Monday to Friday regarding the activity of companies.
Weekend availability for overtime
Types of additional payment:£14/hr You need certain behavioral traits, personality traits, talent and a well-honed specific skill set to be able to handle this job. Some you are born with, and
Bonus scheme others you have to learn, and for that you need examples of good practices. If you have the opportunity to see some experienced guides in action, you will
Annual bonus notice that they have similar skills and qualities, with small differences, but which make the difference.
Location: London, XX0 0XX A tour guide must be a person with special skills, be communicative and well organized, diplomatic and patient, have a solid general culture and work very
The experience: well in a team. Knowing several foreign languages is mandatory, especially for a competitive tour guide who wants to broaden his horizons. It is a beautiful
Sales: 1 year (preferred) job that you can practice in the country, but also abroad, if you have the necessary qualifications, experience and skills.
Work permit:
United Kingdom (required)
References list
1.Agapito, D., Valle, P. and Mendes, J. (2014) The sensory dimension of tourist experiences: apturing meaningful sensory-informed themes in Southwest Portugal. To u r i s m Management 42, 224–237.
2.Airey, D. and Johnson, S. (1999) The content of tourism degree courses in theUK.Tourism Management20 (2), 229–235
3.Faulkner, B. and Russell , R. (1999) Chaos and complexity in tourism: In search of a new perspective. Pacific Tourism Review, pp. 93 –102
4.Bandyopadhyay, R. (2013) A paradigm shift in sex tourism research. To u r i s m M a n a g e m e n t Perspectives 6, 1–2.
5.Future Foundation (2005) The World of Travel in 2020. London:Futures Foundation (www.futures-foundation.net)
6.Glae ßer, D. (2006) Crisis Management in the Tourism Industry, 2nd Oxford: Butterworth-Heinemann.
7.Page , S.J. and Connell , J. (2009) Tourism: A Modern Synthesis, 3rd . London: Cengage Learning.
8.https://www.itg.org.uk/
9.https://www.itg.org.uk/about/how-to-become-a-tourist-guide/
10.https://nationalcareers.service.gov.uk/job-profiles/tourist-guide
