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Improvements of Automobile Servicing

The document discusses improvements in the automobile servicing industry in Pakistan, highlighting issues such as cost transparency, customer satisfaction, and the need for modernized service practices. It introduces an 'Auto Portal' as a solution to enhance service quality and efficiency, emphasizing the importance of skilled staff and the use of technology. Recommendations include focusing on exceptional customer service and leveraging the Auto Portal to address vehicle issues effectively.

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Muhammad Mursaleen
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6 views20 pages

Improvements of Automobile Servicing

The document discusses improvements in the automobile servicing industry in Pakistan, highlighting issues such as cost transparency, customer satisfaction, and the need for modernized service practices. It introduces an 'Auto Portal' as a solution to enhance service quality and efficiency, emphasizing the importance of skilled staff and the use of technology. Recommendations include focusing on exceptional customer service and leveraging the Auto Portal to address vehicle issues effectively.

Uploaded by

Muhammad Mursaleen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Improvements of

Automobile Servicing
Presented By

• Muhammad Mursaleen
• Ahmed Jamal
MUHAMMAD MURSALEEN
PREVIEW
• Introduction
• Purpose
• Problems
Proper Service Work
Estimation of Time and Cost
• SOLUTION
INTRODUCTION
• Automobile Industry in Pakistan

• Development of Automobile Industry


and service requirements

• Advancement of autos requires


modernize gear shop.
PURPOSE

• To understand the Market


Potentiality

• Existing conditions of Automobile


Repairing Business Industry
PROBLEMS

• Cost and Transparency


– The right cost, advice or quality of
products

– Instead of repairing the parts,


replace them
CONTI…

WARRANTY AND FREE SERVICES


– Free services once you purchase
a new vehicle
– Warranty is attached to the parts
and equipment
CONTI….

SATISFACTION/DISAPPOINTMENT
– Happen at any collaboration among
client and seller
– Unsatisfactory Service
– Difficult to get an appointment with
service centres
SOLUTION
AUTO PORTAL
Development of AUTO-PORTAL
APPOINTMENT DAY
Ahmed Jamal
PREVIEW
• IMPORTANCE OF AUTOPORTAL
MARKET OF VEHICLES REPAIRING
BUSINESS
• FACTORS TO BE IMPROVED
• CONCLUSION
IMPORTANCE OF AUTOPORTAL
• MARKET OF VEHICLES
The market size, measured by revenue,
of the Car & Automobile Manufacturing
industry was $100.9bn in 2022.
• An estimated $22.7bn worth of car repairs
was done in 2022.
2022 VEHICLES SOLD
Looking at cumulative data from the first 11
months of 2022 brand-wise, all brands in the
rankings remain in the same position as the
previous year. Suzuki in 1st with 114,605
sales (+6.8%), followed by Toyota at 52,945
(-17.5%), Honda with 28,928 (-5.0%) and
finally Hyundai at 12,279 sales (+50.8%).
FACTORS TO BE IMPROVED
• Qualification of staff.
• Usage of digital devices to detect
problems.
• Explaining to customer.
• Using both local and international
manufactured parts, depending upon
quality.
RECOMMENDATIONS
Add quality to your service and provide the
best of service towards the customer and
the customer’s vehicle.
Consider the Auto portal as a futuristic tool
to help resolve the vehicle’s issue
completely and efficiently.
CONCLUSION
The only way to be best among other
competitors is to provide exceptional service
and extraordinary behaviour towards
customer.

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