1 Call Center Officer Jobs nearby Durgapur

As a Customer Service Assistant at Infofix Computers, your role will involve maintaining a coordination between the firm and customers. You will handle all queries and communication through CRM software, regular calls, and messages from customers. Key Responsibilities: - Handle all customer queries efficiently - Maintain coordination between the firm and customers - Utilize CRM software effectively - Communicate with customers through regular calls and messages Qualifications Required: - Graduation in any field - Good communication skills in Hindi & Bengali Infofix Computers is offering the following benefits to the Customer Service Assistant: - Cell phone reimbursement - Health insurance - Internet reimbursement - Paid sick time - Paid time off Please note that male candidates are preferred for this position. This is a full-time, permanent job opportunity suitable for both experienced individuals with 1 year or more experience and freshers. The work location is in person at Infofix Computers.,

As an HR Executive, your role involves various key responsibilities to effectively manage the human resources functions within the organization. You will be responsible for the following tasks: - Coordinate the full recruitment life cycle, including sourcing, screening, interviewing, and hiring candidates. - Manage job postings, job descriptions, and candidate databases. - Assist in the preparation of offer letters and employment contracts. - Oversee the onboarding process for new employees, ensuring a smooth transition into the organization. - Serve as a point of contact for employee concerns, providing guidance on policies and procedures. - Address and resolve workplace conflicts, escalating issues when necessary. - Promote and foster a positive organizational culture and work environment. - Assist in the implementation of performance appraisal systems and track employee performance. - Coordinate the development and delivery of performance improvement plans and employee feedback sessions. - Support employees in setting personal and professional development goals. - Administer employee benefits programs, including health insurance, retirement plans, and other perks. - Help identify training needs and coordinate training programs for employee development. - Maintain records of employee training, certifications, and development plans. - Promote a learning culture within the organization. - Ensure compliance with all local, state, and federal labor laws and regulations. - Maintain employee records and HR documentation in accordance with legal requirements. - Support audits and manage compliance reporting. - Assist in HR-related projects, such as employee engagement initiatives, wellness programs, and company events. - Maintain accurate HR data and assist in HR reporting. - Support the HR Manager in various HR initiatives and day-to-day administrative tasks. Qualifications required for this role include: - Bachelor's degree in Human Resources, Business Administration, or related field. - [x] years of experience in Human Resources or a related field. - Strong understanding of HR principles, employment laws, and best practices. - Excellent interpersonal, communication, and problem-solving skills. - Proficient in MS Office (Word, Excel, PowerPoint), HRIS, and other HR software. - Strong organizational and time-management skills with the ability to manage multiple tasks and prioritize effectively. - Ability to maintain confidentiality and handle sensitive information with discretion. Preferred qualifications include HR certification (e.g., SHRM-CP, HRCI, etc.) and experience in a specific industry. Please note that the working conditions for this position include full-time office hours, and the benefits offered are health insurance and Provident Fund. The job type is full-time and permanent, with a day shift schedule, and the preferred language being English. The work location is in person.,

You will be working as a Technical Support Executive at Adeeba E-Services Pvt. Ltd., an international contact center known for its high customer satisfaction and reliable support functions since 2014. Your role will involve handling inbound calls from customers facing technical issues with printers, routers, and antivirus software. You will diagnose these issues and recommend suitable support plans, as well as sell technical support plans and relevant software to customers. Key Responsibilities: - Handling inbound calls related to technical issues with printers, routers, and antivirus software. - Diagnosing technical problems and suggesting appropriate support plans. - Selling technical support plans and relevant software to customers. Qualifications Required: - 1-2 years of experience in inbound/outbound technical support in an international BPO. - Proficiency in effectively closing customer calls. - Excellent communication abilities. - Experience in troubleshooting technical issues with computers, printers, broadband, routers, email systems, Mac, iPhone, and iPad. - Ability to address customer concerns and provide accurate resolutions. - Willingness to work flexible night shifts. At Adeeba E-Services Pvt. Ltd., you will enjoy perks such as a fixed salary on the 1st of every month, 24 leaves per year (including comp-offs and birthday leaves), lucrative incentives, no extension of shift timings, and an employee-friendly working environment. The salary for the Technical Support Executive role is negotiable based on experience and current compensation, with additional attractive incentives. Immediate joining is preferred. If you have a 10+2 qualification and at least 6 months to 1 year of experience in outbound tech support, along with convincing and sales skills, you are encouraged to apply. The salary ranges from Rs. 15,000 to 22,000 per month, with additional incentives. This is a direct company posting, and there are no recruitment fees involved. Freshers and domestic BPO candidates are advised not to apply. For further details or queries, contact Uzma (HR Manager) at +919883204509 or Neharul (HR) at +918101364900/8100272764. You can also reach out to the landline at +91-33-65555831/65555832.,

**Job Description:** **Role Overview:** As a Customer Care Officer (CCO) - Front Office at our company located in Dalhousie, Kolkata, you will be responsible for interacting with customers, solving their issues, handling billing, and data entry. Your role will require good communication skills in English, Hindi, and Bengali. Additionally, you should be smart, presentable, open to relocation, able to work under pressure, and quick to learn. Your work hours will be from 10:00 am to 6:30 pm, Monday to Saturday. **Key Responsibilities:** - Interact with customers to address their concerns and provide solutions - Handle billing tasks efficiently - Perform data entry accurately - Utilize good communication skills in English, Hindi, and Bengali - Demonstrate smart and presentable appearance - Be open to relocation as required - Work effectively under pressure - Be a quick learner - Possess basic computer knowledge **Qualifications Required:** - Minimum HS qualification - Minimum 2 years of experience in customer handling and front office roles **Additional Details:** Our company offers corporate facilities such as Provident Fund. This is a full-time position based in Dalhousie, Kolkata, with work to be done in person. (Note: The JD does not provide extensive information about the company beyond the job role and benefits mentioned.),

As a Customer Relations Specialist, your role will involve building and maintaining strong relationships with customers, ensuring their satisfaction, and addressing their needs efficiently. You will need to have excellent communication skills, problem-solving abilities, and a customer-centric approach. Key Responsibilities: - Act as the primary point of contact for customers, addressing inquiries and resolving issues. - Handle customer complaints professionally, providing timely solutions and escalation when necessary. - Work closely with the sales, marketing, and support teams to ensure seamless customer experiences. - Maintain accurate customer records, interactions, and feedback in CRM systems. - Suggest and implement ways to enhance customer service efficiency and effectiveness. - Analyze customer feedback to generate reports and insights for business improvement. Qualifications & Skills: - 12th Pass or Graduation in any stream In this role, you will be working full-time as a fresher with proficiency in English preferred. The work location is in person at Kolkata, West Bengal.,

As an Inbound Customer Care representative for the Hindi Process at apna.co, your main responsibility will be to handle incoming customer queries and provide them with excellent service. You will be the first point of contact for customers and play a crucial role in ensuring their satisfaction. Key Responsibilities: - Handle incoming customer calls in a professional and courteous manner - Listen to customer concerns and provide appropriate solutions - Escalate unresolved issues to the relevant department for further assistance - Maintain accurate records of customer interactions and transactions - Follow communication procedures, guidelines, and policies Qualifications Required: - Fluency in Hindi language - Excellent communication skills - Customer service oriented - Ability to work in a fast-paced environment - Prior experience in customer service is a plus If you are a candidate who is passionate about providing exceptional customer service and can communicate effectively in Hindi, we encourage you to apply for this role. For more details or to apply for the job, please contact HR Tapas at 9547730123.,

As a Technical Support Executive at Adeeba E-Services Pvt. Ltd., you will primarily be responsible for: - Taking inbound calls from customers facing technical issues with printers, routers, and antivirus software. - Diagnosing technical problems and suggesting suitable support plans and software solutions to customers. The ideal candidate for this role should have: - 1-2 years of experience in inbound/outbound technical support within an international BPO environment. - Ability to independently handle calls and possess excellent communication skills. - Strong troubleshooting background in dealing with technical issues related to computers, printers, broadband, routers, email systems, Mac, iPhone, and iPad. - Willingness to work night shifts and adept at resolving customer concerns effectively. In addition to the above, the company offers a negotiable remuneration package based on experience and previous/current CTC, along with attractive incentives. Immediate joining is preferred, and various perks such as fixed monthly salary deposits, leaves, incentives, no extension of shift timings, and a welcoming work atmosphere are provided. Interested candidates should have a 10+2 qualification and at least 6 months to 1 year of outbound tech support experience, coupled with strong sales and persuasive abilities. The salary range for this position is Rs.15,000-22,000 per month (fixed) with significant incentives. The working shift aligns with the US time zone, spanning from 9:00 pm to 7:00 am for six days a week. To explore this exciting opportunity and become part of a dynamic team, please contact Uzma (HR Manager) at +919883204509 or Neharul (HR) at +918101364900/8100272764. For further queries, feel free to connect via the provided landline numbers: +91-33-65555831/65555832. Join Adeeba E-Services Pvt. Ltd. and contribute to our team dedicated to delivering exceptional technical support solutions.,

As an HR Executive at our company, you will be a proactive, organized, and people-friendly individual playing a key role in various HR functions. Whether you are a fresher starting your career or an experienced professional, this role offers opportunities for growth and broader responsibilities. Key Responsibilities: - Manage end-to-end recruitment for internal job roles including sourcing, screening, and scheduling interviews. - Handle onboarding formalities such as documentation, induction, and system setup. - Maintain HR records, attendance, and employee compliance data. - Provide HR support during US shift operations by coordinating, following up, and handling workforce. - Assist in employee engagement activities and grievance handling. - Coordinate with teams and management to ensure smooth HR functioning. - Maintain confidentiality of employee information at all times. Requirements: - Fluency in English (verbal and written) is a MUST. - Comfortable working in US Shift Support (Night Shift IST). - Strong communication and interpersonal skills. - Good organizational and time-management abilities. - Basic knowledge of HR processes, MS Office, and documentation (preferred). - Freshers with strong communication and a learning mindset are encouraged to apply. - Prior experience in HR/recruitment/BPO HR is a plus. In addition to the job responsibilities and requirements, we offer: - Competitive salary with growth-based increments. - Friendly, supportive, and professional work environment. - Opportunity to grow into HR Manager / Talent Acquisition Lead roles based on performance.,