175 Call Center Manager Jobs in Delhi

We are seeking an experienced Team Leader / Collections Manager to guide and support our B2C Collections team. The ideal candidate has a strong background in end-to-end collections, leadership in high-performance environments, and hands-on knowledge of international collections processes, regulatory compliance, and customer communication protocols. Key Responsibilities Lead, mentor, and manage a team of collections agents to meet daily, weekly, and monthly targets. Monitor team productivity, quality, and adherence to processes and compliance standards. Handle escalations, provide coaching, and deliver regular performance feedback. Ensure all communication complies with FDCPA, Mini Miranda, and other regulatory requirements. Oversee B2C international collections campaigns while maintaining strong customer experience standards. Analyze portfolio performance and create actionable plans to improve recovery rates. Collaborate with operations, QA, and training teams to refine processes and drive team effectiveness. Prepare and present reports on team performance, risk, and collection trends.  Required Skill Set Strong knowledge of B2C Collections processes and best practices Proven experience as a Team Lead / Supervisor in Collections Hands-on understanding of Mini Miranda and FDCPA guidelines Experience working in international collections processes Excellent communication and negotiation skills Ability to coach, motivate, and manage teams Strong analytical and problem-solving skills Ability to handle difficult conversations professionally and compliantly Proficiency in CRM/collections tools and MS Office

Project Manager AI Product Delivery * PMP or Agile certification * Experience managing cross-functional AI teams * Familiarity with AI ethics and compliance frameworks Salary - 20-25 LPA (6-10 years of experience) Rotational Shift Office Location - Gurgaon Contact FATIMA 9990683423

 We need Female  HR Manager  Candidates should be only from the Travel Industry Should have experience in PPC Calls  Should have experience min 3  to 5 Years  Person should be comfortable  in the night shift Salary -70 k Night shift 5 Days working Location - Noida , Gurgaon , Delhi Both sides cab  one time meal Call for more details - 9310802205 parveens7868@gmail.com S.HR Shabana Parveen  

Dear Candidates, Hiring for Curriculum Manager for Corporate Pre school at Gurugram Reporting to Curriculum Specialist / Centre Director Experience Minimum 3 years of preschool teaching experience Work Timings 9 AM 4 PM Responsibilities Work closely with the Infant, Toddler and Preschool Teachers and/or Center Coordinator to oversee all aspects of classroom program planning, implementation, and evaluation within the guidelines of the centers appropriate practices. Provide expert advice in preschool programming and interact with parents during PTC and on need basis Regularly attend trainings/workshops and read journals to keep abreast on current developments in area of expertise. Provide ongoing mentoring and coaching to teaching staff through spending time in classrooms to introduce and support new ideas, strategies, etc. Work with teachers in moving along the continuum of implementing the Curriculum. Work with preschool classroom staff on understanding and implementing documentation as part of their curricular work. Work with preschool classroom staff on learning about and implementing increased technology for communication. Work with classroom staff to have an understanding of progressive early childhood education and to continually learn and grow. Interviewing prospective candidates for respective positions through Internal Job Posting. Conducting performance reviews and performance review conversations of all preschool classroom teachers during the time of appraisal. Supervise use of physical space so that classrooms, common areas and playgrounds are clean and safe. Provide an attractive and welcoming environment in which learning is made visible through childrens art work or displays that promote a childs self-esteem. Provide oversight to assure that these experiences are positive ones. Guides teachers for creation of assessment, report cards, diary writing, port folios etc., Observe and guide teachers on a daily basis. Actively participate in regularly scheduled administrative team meetings to address Health and safety, facilities, operations, human resources or other concerns. Keep staff apprised of professional development opportunities. Assess group training needs for the centre teachers. Individual Responsibilities: Be flexible in scheduling to meet the needs of the overall program Demonstrate honesty, integrity and commitment to confidentiality Show initiative in problem solving and be open to new ideas Approach challenges with imagination and a sense of humour Create a welcoming, positive environment center-wide. Interested candidate kindly send your updated cv in HR Globe Recruitment service <hr@hgrs.in> or can call 7569202992 on Sana Khan Thanks and Regards Sana Khan Hr Head HR Globe Recruitment service hr@hgrs.in  

  Required, Project Manager AI Product Delivery Key Skills & Qualifications Project Manager AI Product Delivery - 20- 25 LPA (6-10 years experience) Project Manager AI Product Delivery * Proven track record managing AI/tech product lifecycles Agile/Scrum methodologies Strong communication and stakeholder management skills * Technical understanding of AI systems is a plus   Key Skills & Qualifications General Skills: * Strong problem-solving and analytical skills * Excellent communication and collaboration abilities * Experience working in cross-functional teams Preferred Qualifications General: B.Tech / M.Tech / MS / PhD in Computer Science, AI, Data Science, or related fields 4- 10 years of experience in designing and implementing AI systems Experience in startup or fast-paced environments Strong portfolio or GitHub contributions   Excellent communication skills night shift 5.5 working days First round telephonic / google meet / Tech Round by  tech head (via Google Meet) Share CV 7991129288

   APPLY ONlY HR RECRUITER EXPERIENCE CANDIDATE /HR  Manager Excellent opportunity for Recruiter with Min. 1+ Years Exp. APPLY ONlY HR RECRUITER EXPERIENCE CANDIDATE (WFH/REMOTE)No freshers /Customer Service /Sales exp preferredonly 6-12 months of experience in BPO recruitmentSalary - only Commission based + weekly/ monthly incentives   HR  Manager Only From Travel Process   Salary upto -70kImmediate joiners will be preferred.Nandini Parashar 9773634524  

We need PPC Manager  & 1 Tech sales Candidates should have experience in IT Industry Should have min 5 years of relevant experience Skills - PPC Call Generation           Lead generation Night shift  5 Days working Location - Noida Salary - Negotiable First round id telephonic Interested candidates can call - 9310802205 parveens7868@gmail.com S. HR Shabana Parveen  

Greetings from Sharda Consultancy!!  WE REQUIRED SEO MANAGER ONLY FROM US TRAVEL PROCESS Min 2 years travel industry experience is must Salary upto 80k immediate joiners work from office night shift  Share cv on whats app  8368904214(NO CALLS)  along with few details   Full Name- Contact no- Total Exp- Current Address- Last Drawn Salary- Expected- Current Company Name- Notice Period-  NOTE- APPLY ONLY IF YOU HAVE US TRAVEL DOMAIN EXPERINCE!!!  

Challenge Yourself Join Our International Voice Process Team! Location: Gurgaon, Bangalore and Mumbai (Onsite) Salary: Up to 6.5 LPA Experience Required: Minimum 1 year in International Voice Support Are you the voice that customers remember Can you handle pressure with a smile and deliver world-class service while juggling multiple queries This isnt just a job its a test of your skills, stamina, and communication finesse. The Challenge: Were looking for customer support warriors who are ready to take on the fast-paced world of international client communication. If youve got the voice, the attitude, and the agility this is your arena. Youre the Right Fit If You Can: Communicate clearly and confidently in English no room for hesitation here. Tackle complex queries with speed and precision. Stay calm, professional, and persuasive even when the pressures on. Commit to working onsite in Gurgaon because excellence needs presence. Whats in it for You A competitive salary package (up to 6.5 LPA) A team that thrives on energy, ambition, and mutual support. A career track with global exposure and real growth potential.What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Problem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation

As a Training Manager at Whistle, an advanced smile-enhancing brand based in New Delhi, your role will be pivotal in shaping the learning and development functions within the organization. Collaborating closely with the Head of Training, you will design and deliver innovative training solutions tailored to different departments, ultimately enhancing employee skills, elevating work quality, increasing productivity, and boosting retention rates. **Key Responsibilities:** - Assess individual and organizational performance to ensure training aligns with business objectives and enhances performance. - Identify training needs through stakeholder consultations and needs assessment methods. - Design and deliver training programs that align with the organization's needs. - Streamline training processes for maximum efficiency. - Manage and maintain training documentation and Management Information Systems (MIS). **Qualifications:** - Bachelor's degree in Marketing, Business, Communications, or a related field. - 2-5 years of experience in copywriting, content management, advertising agencies, brand management, marketing, or a related role. - Strong analytical skills with the ability to interpret data and generate insights. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with digital marketing tools and social media platforms. - Creative thinking and problem-solving abilities. - Strong organizational skills and attention to detail. - Ability to work collaboratively in a team environment and manage multiple projects simultaneously. At Whistle, you can expect a competitive salary and benefits package, opportunities for professional development and career growth, and a supportive and collaborative work environment that promotes a healthy work-life balance.,

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. In this role as a Contract Manager at Capgemini, you will be responsible for collecting, analyzing, and interpreting complex data sets to drive informed business decisions. You will work closely and directly with the Client and cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth. You will play a key role in: - Plan and manage projects to ensure the performance and delivery of services within timelines and with expected quality. - Prioritize all short/long term projects or assignments to meet the requirements. - Interface with external and internal stakeholders for the adequacy of coverage and support. - Work closely with the Service Delivery team/Action Owners to ensure compliance with contractual obligations related to IT/BPO contracts. - Identify the risks associated with the non-compliance of contractual obligations. To be successful in this role, you should have the following qualifications: - Bachelor's Degree or Master's degree in law. - Minimum 10-15 years of experience in corporate firms. - Knowledge and experience (8+ years) in Contract Management. - Must be knowledgeable of the major elements of outsourcing contract(s) and understand complex outsourcing contractual structures. - Knowledge in commercial and service level aspects of complex IT/outsourcing contracts. - Experience in drafting and negotiation of contract documents and successfully negotiating contracts with compelling arguments. At Capgemini, you will enjoy comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, or new parent support via flexible work arrangements. The company is committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging. You are valued for who you are, and you can bring your original self to work. Capgemini offers opportunities to work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. The office campuses in India are green and run on 100% renewable electricity, with solar plants installed across India locations. Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world, creating tangible impact for enterprises and society. With a diverse group of 340,000 team members in more than 50 countries, Capgemini is trusted by clients to unlock the value of technology for their business needs. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, fueled by market-leading capabilities in AI, cloud, and data, combined with deep industry expertise and a partner ecosystem.,

As a NICE CXone Developer at our company, your role will involve designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance. Your strong technical expertise, problem-solving skills, and ability to collaborate with cross-functional teams will be crucial for success. **Key Responsibilities:** - Design, develop, and configure NICE CXone routing scripts and IVR flows - Build and maintain integrations with third-party applications - Develop agent desktop workflows and optimize omnichannel routing - Create and maintain API-based integrations - Monitor and troubleshoot contact center performance - Collaborate with stakeholders to gather requirements and deliver solutions - Develop and maintain dashboards and reports - Ensure compliance with security and regulatory standards - Provide technical support, testing, and documentation **Primary Skills:** - NICE CXone Studio scripting and IVR call flows - NICE CXone APIs and SDKs - ACD, IVR, WFM, QM, Analytics, Reporting modules - Omnichannel configurations (voice, email, chat, SMS, social) - API-based integrations (REST/SOAP, web services) - Cloud architecture (AWS/Azure/GCP) - JavaScript, Python, .NET (preferred) - CRM integrations (Salesforce, ServiceNow, MS Dynamics) **Secondary Skills:** - Real-time dashboards and custom reporting - Contact center performance monitoring and optimization - Security and regulatory compliance - AI-driven CX solutions and RPA tools - Workforce Engagement Management (WEM), Quality Management (QM), Speech Analytics **Experience:** - Proven experience as a NICE CXone Developer or similar role - Experience in cloud-based contact center platforms - Experience in developing and supporting omnichannel routing - Familiarity with CRM and third-party integrations **Additional Responsibilities:** - Stay updated with NICE CXone product enhancements - Contribute to continuous improvement initiatives - Support training and knowledge sharing across teams You are expected to have certifications such as NICE CXone Mpower Certifications (WFM, QM, Interaction Analytics, CXone Bots, etc.), NICE InContact CIP Core / Core Plus, ACD/IVR Implementation Certification, Feedback Management Implementation Certification, NICE CXone Agent for Salesforce Implementation, NICE CXone Enlighten AutoSummary Implementation. Please note that educational qualifications are not explicitly mentioned in the job description, but typically a Bachelor's degree in Computer Science, IT, or a related field is expected.,

You will be responsible for managing the process and implementing corrective measures or incremental improvements as necessary. You will also provide coaching and feedback to team members to help them enhance their performance. Assisting new hires to quickly become productive on the floor will be a key part of your role. Handling escalations and providing insights on processes and systems to team members will be crucial. Client interaction may also be required at the supervisor level. It will be your responsibility to ensure compliance with internal policies, external regulations, and information security standards. Continuously expanding your knowledge and understanding of the client's business will be essential. **Qualifications Required:** - Proven experience in a similar role - Strong leadership and communication skills - Ability to handle escalations effectively - Familiarity with relevant industry regulations and standards **Additional Details:** If any additional details about the company are mentioned in the job description, kindly provide those details.,

Role Overview: As an Operations Manager for Customer Delivery in a Call Center Model, you will play a crucial role in managing and enhancing call center operations to ensure efficient customer service and support. Key Responsibilities: - Managing and enhancing call center operations to provide efficient customer service and support. - Setting and monitoring key performance metrics such as call resolution and customer satisfaction. - Leading, training, and developing the customer delivery team members. - Improving customer delivery processes through technology and process optimization. - Providing actionable insights through regular reporting and data analysis. - Ensuring compliance with company policies, travel regulations, and SLAs. - Collaborating with cross-functional teams to resolve customer issues and enhance service delivery. Qualifications Required: - At least 5 years of experience in call center operations, preferably with expertise in corporate travel or SaaS. - Strong data analysis skills and proficiency with reporting tools. - Leadership skills with a customer-first mindset.,

As a Sales and Operations Associate at apna.co, your role will involve a mix of sales and operations responsibilities. You will be primarily focused on sales, with 70% of your time dedicated to sales activities and 30% to operations tasks. Key Responsibilities: - Promoting and selling memberships to potential new clients, including walk-ins and trial users - Working towards achieving sales targets by driving conversions and upselling - Maintaining a detailed record of every interaction with new users - Entering customer and walk-in details accurately into internal tools - Managing the overall center experience and implementing incremental enhancements - Ensuring timely opening and closing of the center - Handling inventory management effectively Additional Information: - Number of working days: 6 - Week off: 1 (rotational) - Shift timings: Split shift - 5:30 am to 10 am and 5 pm to 10 pm with a break Please note that the information provided is sourced from apna.co.,

As a Customer Support/Sales/Collection Technical Voice-on Voice representative, your main responsibility will be to interact with customers over the phone in a professional and helpful manner. Success in this position will involve effectively resolving customer queries, promoting products/services, and maintaining a high level of customer satisfaction. This role plays a crucial part in the organization's overall customer support and sales efforts. Key Responsibilities: - Engage with customers over the phone to address their inquiries and provide assistance - Promote products and services to potential customers - Follow up with customers to ensure their needs are met and resolve any issues that may arise - Maintain a positive and professional attitude in all customer interactions Qualifications Required: - Graduates and Undergraduates, both freshers and experienced candidates are welcome - Good communication skills in English are essential for this role Please note that we hire for multiple companies, providing a diverse range of opportunities for customer support and sales professionals. For further inquiries or to apply for this position, please contact us at 9266788769 or 9289052064. You can also reach out to us via email at pratyakshh2@gmail.com. As a Customer Support/Sales/Collection Technical Voice-on Voice representative, your main responsibility will be to interact with customers over the phone in a professional and helpful manner. Success in this position will involve effectively resolving customer queries, promoting products/services, and maintaining a high level of customer satisfaction. This role plays a crucial part in the organization's overall customer support and sales efforts. Key Responsibilities: - Engage with customers over the phone to address their inquiries and provide assistance - Promote products and services to potential customers - Follow up with customers to ensure their needs are met and resolve any issues that may arise - Maintain a positive and professional attitude in all customer interactions Qualifications Required: - Graduates and Undergraduates, both freshers and experienced candidates are welcome - Good communication skills in English are essential for this role Please note that we hire for multiple companies, providing a diverse range of opportunities for customer support and sales professionals. For further inquiries or to apply for this position, please contact us at 9266788769 or 9289052064. You can also reach out to us via email at pratyakshh2@gmail.com.

Role Overview: As a Customer Support Executive, your main responsibility will be to understand and resolve customer queries efficiently, ultimately driving sales through excellent service. You will play a crucial role in ensuring customer satisfaction and promoting our products/services. Key Responsibilities: - Understand customer queries and provide clear, effective solutions to ensure satisfaction. - Generate sales by resolving customer issues and promoting our products/services. - Ensure timely dispatch of customer orders and coordinate with courier partners for smooth delivery. - Follow up regularly with courier partners to track deliveries and address any issues. - Obtain references and feedback from satisfied clients to enhance service quality. - Coordinate with customers for scheduling and confirming appointments at our studio. - Maintain and update customer records accurately. - Collaborate with internal teams to ensure high customer satisfaction standards. Qualifications Required: - Proven experience in customer support or a related role. - Excellent communication and problem-solving skills. - Ability to multitask and prioritize in a fast-paced environment. - Strong attention to detail and accuracy in data entry. - Knowledge of CRM systems and Microsoft Office suite. - Bachelor's degree in Business Administration or relevant field preferred. (Note: The additional details of the company were not provided in the job description.),

LOOKING FOR CANDIDATES WHO HAVE THE ZEAL TO WORK  6 DAYS WORKING WITH SUNDAY FIXED OFF IMMEDIATE JOINERS PREFERRED WILLING TO TAKE UP THE OWNERSHP FOR THE PROCESS AS INDIVIDUAL TARGETS LEADS TO TEAM TARGETS  CAL 9810650396 FOR IMMEDIATE CLOSURES

We are looking for an experienced Lead Generation Manager to drive and manage our lead generation efforts. The ideal candidate will have a strong background in B2B sales, experience with technical lead generation, and a proven track record of managing high-performing teams. This role is strategic as well as operational, responsible for building a robust sales pipeline and ensuring our sales team has qualified leads.  

Role Overview: As a Sr. Manager / Delivery Leader in Business Operations, you will play a crucial leadership role in managing Governance and driving innovative strategies to enhance organizational efficiency and long-term growth. Your key responsibilities will include collaborating with C-suite executives and senior leadership to implement data-driven strategies, optimize performance, streamline operations, and deliver value to the organization and its customers. Additionally, you will identify opportunities to streamline processes, enhance productivity, and implement best practices to elevate operational standards. Key Responsibilities: - Partner with senior leadership globally to drive key decisions - Support financial analysis, MIS consolidation, and data validation - Align cross-functional teams to create performance summaries and insights - Lead internal governance, prioritizing high-impact actions - Own account/vertical priorities and execution - Validate critical MIS and reports for accuracy - Oversee internal/external business performance meetings - Collaborate on HC, cost, and resource planning - Analyze trends, ensuring data integrity and identifying improvements - Strengthen reporting structures and controls - Engage with DPEs/clients for communication and reporting - Deliver high-level performance summaries for leadership visibility - Project managing all high-impact initiatives for the vertical Qualification Required: - 12+ years of Business Operations experience in BPOs - Expertise in analytical and financial analysis, with clear and coherent communication - Strong client-facing skills with exceptional negotiation, presentation, and leadership abilities - Proven ability to solve complex problems using industry best practices - Skilled in building strong relationships with senior stakeholders - Excellent project and time management adept at handling multiple tasks and deadlines - Experience in global, matrixed environments with multicultural teams - Thrives in high-pressure, fast-paced settings with minimal supervision - Proactive and self-motivated identifies opportunities and delivers solutions - Strong team player and leadership skills, fostering collaboration and growth - Confident in presenting and defending viewpoints with high attention to detail - Experienced in analytics project/work stream management - Advanced proficiency in Excel and PowerPoint Additional Company Details (if applicable): Omit this section as no additional details of the company are provided in the job description. Role Overview: As a Sr. Manager / Delivery Leader in Business Operations, you will play a crucial leadership role in managing Governance and driving innovative strategies to enhance organizational efficiency and long-term growth. Your key responsibilities will include collaborating with C-suite executives and senior leadership to implement data-driven strategies, optimize performance, streamline operations, and deliver value to the organization and its customers. Additionally, you will identify opportunities to streamline processes, enhance productivity, and implement best practices to elevate operational standards. Key Responsibilities: - Partner with senior leadership globally to drive key decisions - Support financial analysis, MIS consolidation, and data validation - Align cross-functional teams to create performance summaries and insights - Lead internal governance, prioritizing high-impact actions - Own account/vertical priorities and execution - Validate critical MIS and reports for accuracy - Oversee internal/external business performance meetings - Collaborate on HC, cost, and resource planning - Analyze trends, ensuring data integrity and identifying improvements - Strengthen reporting structures and controls - Engage with DPEs/clients for communication and reporting - Deliver high-level performance summaries for leadership visibility - Project managing all high-impact initiatives for the vertical Qualification Required: - 12+ years of Business Operations experience in BPOs - Expertise in analytical and financial analysis, with clear and coherent communication - Strong client-facing skills with exceptional negotiation, presentation, and leadership abilities - Proven ability to solve complex problems using industry best practices - Skilled in building strong relationships with senior stakeholders - Excellent project and time management adept at handling multiple tasks and deadlines - Experience in global, matrixed environments with multicultural teams - Thrives in high-pressure, fast-paced settings with minimal supervision - Proactive and self-motivated identifies opportunities and delivers solutions - Strong team player and leadership skills, fostering collaboration and growth - Confident in presenting and defending viewpoints with high attention to detail - Experienced in analytics project/work stream management - Advanced proficiency in Excel and PowerPoint Additional Company Details (if