1,684 Center Manager Jobs in Ghaziabad

We are seeking an experienced Team Leader / Collections Manager to guide and support our B2C Collections team. The ideal candidate has a strong background in end-to-end collections, leadership in high-performance environments, and hands-on knowledge of international collections processes, regulatory compliance, and customer communication protocols. Key Responsibilities Lead, mentor, and manage a team of collections agents to meet daily, weekly, and monthly targets. Monitor team productivity, quality, and adherence to processes and compliance standards. Handle escalations, provide coaching, and deliver regular performance feedback. Ensure all communication complies with FDCPA, Mini Miranda, and other regulatory requirements. Oversee B2C international collections campaigns while maintaining strong customer experience standards. Analyze portfolio performance and create actionable plans to improve recovery rates. Collaborate with operations, QA, and training teams to refine processes and drive team effectiveness. Prepare and present reports on team performance, risk, and collection trends.  Required Skill Set Strong knowledge of B2C Collections processes and best practices Proven experience as a Team Lead / Supervisor in Collections Hands-on understanding of Mini Miranda and FDCPA guidelines Experience working in international collections processes Excellent communication and negotiation skills Ability to coach, motivate, and manage teams Strong analytical and problem-solving skills Ability to handle difficult conversations professionally and compliantly Proficiency in CRM/collections tools and MS Office

Job Description: This role is responsible for meeting sales targets for the center. This includes boosting sales performance, applying effective sales strategies, and ensuring customer satisfaction. It also involves examining sales data, generating reports, and sharing insights with management.  Key Responsibilities: Drive and achieve weekly and monthly admission targets for the center. Generate and manage leads via events, seminars, digital platforms, and networking. Identify new business opportunities, including forming partnerships with schools and colleges. Conduct counseling sessions and give presentations to prospective students and their parents. Monitor competitors and market trends to find growth opportunities. Data management by preparing regular sales performance and forecast reports. Maintain excellent service standards to ensure high customer satisfaction.  Requirements: Bachelors degree. 4 to 6 years of demonstrated sales experience. Candidates with sales experience in EdTech, timeshare, banking, reputable pharma companies, and insurance (life and health). Ability to develop and sustain client relationships. Target-oriented with a hunger for sales, demonstrating a track record of meeting or exceeding sales goals and earning attractive incentives. Proficiency with MS Office and CRM tools.  Key Skills: Excellent communication, presentation, and negotiation skills. Extensive experience in B2C sales. Sales Strategy and Execution. Student Counseling and Admissions. Business Development and Networking. Team Leadership and Motivation. Negotiation and Relationship Management.  

Company: Birla Paints Location: Open to All Cities Experience Required: 4-10 Years Education: B.A. or equivalent Compensation: 8,00,000 10,00,000 per annum Job ID: ITC/ECM-FS/20251111/21665 About the Role Birla Paints is looking for an experienced and dynamic Experience Center Manager to lead our Flagship Store and deliver an immersive customer experience aligned with the innovation and ethos of Sparkle. The ideal candidate will manage a team of Experience Specialists, oversee store operations, and ensure unmatched service excellence. This leadership role requires strong customer experience skills, team management capabilities, and a proven background in luxury or premium retail environments. Key Responsibilities Lead and mentor a team of Experience Specialists to deliver exceptional customer service. Ensure the store reflects the brands premium experience and visual standards. Oversee end-to-end store operations, including scheduling, staffing, and team performance. Monitor and manage key performance indicators (KPIs). Collaborate with cross-functional teams to support strategic initiatives. Execute in-store promotions, events, and experience-driven activities. Handle escalations, resolve issues efficiently, and maintain high customer satisfaction. Maintain an organized, customer-centric, and high-performing flagship environment.

Project Manager AI Product Delivery * PMP or Agile certification * Experience managing cross-functional AI teams * Familiarity with AI ethics and compliance frameworks Salary - 20-25 LPA (6-10 years of experience) Rotational Shift Office Location - Gurgaon Contact FATIMA 9990683423

Dear Candidate, We are urgently seeking Software Engineer Call Center Dialer Development - Gurugram    First round telephonic / google meet / Tech Round by  tech head (via Google Meet)   Job Title: Software Engineer Call Center Dialer Development    Salary - 10-15 LPA   Exp- 3-6 years experience)   Night shift    5.5 working days    About the Role    We are looking for a team of highly skilled Software Engineers to design and develop a Call Center Dialer Software from the ground up. This role involves building a scalable, secure, and feature-rich platform that integrates telephony, CRM, and real-time analytics.      Key Responsibilities    Design and implement backend services for dialer logic, call routing, and CRM integration.  Develop intuitive dashboards for agents and supervisors.  Integrate VoIP technologies (SIP, RTP) and PBX systems (Asterisk/FreeSWITCH).  Ensure compliance with security standards (TLS, SRTP, GDPR).  Optimize performance for high-volume concurrent calls.  Collaborate with DevOps for cloud deployment and CI/CD pipelines.  Required Skills     Programming: Node.js, Python, or Java  Frontend: React.js or Vue.js  Telephony: SIP, RTP, Asterisk/FreeSWITCH, Twilio/Plivo APIs  Databases: PostgreSQL, MongoDB, Redis  Cloud & DevOps: AWS/Azure/GCP, Docker, Kubernetes    Security: OAuth2, JWT, TLS, SRTP  Familiarity with predictive/progressive dialer algorithms     Experience with CRM integrations (Salesforce, Zoho)  Knowledge of analytics tools (Grafana, ELK Stack)  Prior experience in call center or VoIP solutions Interested candidates call/drop cv @9650997623    

 We need Female  HR Manager  Candidates should be only from the Travel Industry Should have experience in PPC Calls  Should have experience min 3  to 5 Years  Person should be comfortable  in the night shift Salary -70 k Night shift 5 Days working Location - Noida , Gurgaon , Delhi Both sides cab  one time meal Call for more details - 9310802205 parveens7868@gmail.com S.HR Shabana Parveen  

  Required, Project Manager AI Product Delivery Key Skills & Qualifications Project Manager AI Product Delivery - 20- 25 LPA (6-10 years experience) Project Manager AI Product Delivery * Proven track record managing AI/tech product lifecycles Agile/Scrum methodologies Strong communication and stakeholder management skills * Technical understanding of AI systems is a plus   Key Skills & Qualifications General Skills: * Strong problem-solving and analytical skills * Excellent communication and collaboration abilities * Experience working in cross-functional teams Preferred Qualifications General: B.Tech / M.Tech / MS / PhD in Computer Science, AI, Data Science, or related fields 4- 10 years of experience in designing and implementing AI systems Experience in startup or fast-paced environments Strong portfolio or GitHub contributions   Excellent communication skills night shift 5.5 working days First round telephonic / google meet / Tech Round by  tech head (via Google Meet) Share CV 7991129288

   APPLY ONlY HR RECRUITER EXPERIENCE CANDIDATE /HR  Manager Excellent opportunity for Recruiter with Min. 1+ Years Exp. APPLY ONlY HR RECRUITER EXPERIENCE CANDIDATE (WFH/REMOTE)No freshers /Customer Service /Sales exp preferredonly 6-12 months of experience in BPO recruitmentSalary - only Commission based + weekly/ monthly incentives   HR  Manager Only From Travel Process   Salary upto -70kImmediate joiners will be preferred.Nandini Parashar 9773634524  

We need PPC Manager  & 1 Tech sales Candidates should have experience in IT Industry Should have min 5 years of relevant experience Skills - PPC Call Generation           Lead generation Night shift  5 Days working Location - Noida Salary - Negotiable First round id telephonic Interested candidates can call - 9310802205 parveens7868@gmail.com S. HR Shabana Parveen  

Greetings from Sharda Consultancy!!  WE REQUIRED SEO MANAGER ONLY FROM US TRAVEL PROCESS Min 2 years travel industry experience is must Salary upto 80k immediate joiners work from office night shift  Share cv on whats app  8368904214(NO CALLS)  along with few details   Full Name- Contact no- Total Exp- Current Address- Last Drawn Salary- Expected- Current Company Name- Notice Period-  NOTE- APPLY ONLY IF YOU HAVE US TRAVEL DOMAIN EXPERINCE!!!  

Challenge Yourself Join Our International Voice Process Team! Location: Gurgaon, Bangalore and Mumbai (Onsite) Salary: Up to 6.5 LPA Experience Required: Minimum 1 year in International Voice Support Are you the voice that customers remember Can you handle pressure with a smile and deliver world-class service while juggling multiple queries This isnt just a job its a test of your skills, stamina, and communication finesse. The Challenge: Were looking for customer support warriors who are ready to take on the fast-paced world of international client communication. If youve got the voice, the attitude, and the agility this is your arena. Youre the Right Fit If You Can: Communicate clearly and confidently in English no room for hesitation here. Tackle complex queries with speed and precision. Stay calm, professional, and persuasive even when the pressures on. Commit to working onsite in Gurgaon because excellence needs presence. Whats in it for You A competitive salary package (up to 6.5 LPA) A team that thrives on energy, ambition, and mutual support. A career track with global exposure and real growth potential.What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Problem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation

We are looking for a team of highly skilled Software Engineers to design and develop a Call Center Dialer Software from the ground up. This role involves building a scalable, secure, and feature-rich platform that integrates telephony, CRM, and real-time analytics.  Key Responsibilities   Design and implement backend services for dialer logic, call routing, and CRM integration. Develop intuitive dashboards for agents and supervisors. Integrate VoIP technologies (SIP, RTP) and PBX systems (Asterisk/FreeSWITCH). Ensure compliance with security standards (TLS, SRTP, GDPR). Optimize performance for high-volume concurrent calls. Collaborate with DevOps for cloud deployment and CI/CD pipelines.   Required Skills   Programming: Node.js, Python, or Java Frontend: React.js or Vue.js Telephony: SIP, RTP, Asterisk/FreeSWITCH, Twilio/Plivo APIs Databases: PostgreSQL, MongoDB, Redis Cloud & DevOps: AWS/Azure/GCP, Docker, Kubernetes Security: OAuth2, JWT, TLS, SRTP Familiarity with predictive/progressive dialer algorithms   Experience with CRM integrations (Salesforce, Zoho) Knowledge of analytics tools (Grafana, ELK Stack) Prior experience in call center or VoIP solutions

Job Description: TeamLease Edtech is India's leading learning solutions company providing comprehensive services across Universities and Corporates. We help Universities launch, run, and manage their own Online Programs, help Institutes improve the employability of their students through our skilling programs, and help Corporates upskill & reskill their workforce to improve productivity and build a talent supply chain. TeamLease EdTech offers a modular multi-modal classroom model of learning that operates across Online, Onsite, On-Job, and Virtual platforms to provide a seamless learning experience to the learners. TL Edtech has an exclusive partnership with 40 of India's largest Universities across 16 Indian states, trains 3.5 Lakh students on its platform through 9 Indian languages, works with 4500 corporates in their upskilling/skilling initiatives, and manages over 200 degree, diploma, certificate programs. Key Responsibilities: - Take care of end-to-end placement and be responsible for client acquisition and demand generation for the placement of AEDP Students. - Client mapping and securing open vacancies and On the Job Training (OJT) for undergrad, graduate students, and postgraduates. - Provide counseling to students and prepare them for interviews with clients. - Conduct visits to centers and partners, ensuring an orientation program is conducted for all enrolled students. - Continuously explore new open positions and expand the employer base. - Ensure the placement of all students enrolled in affiliated universities for our Apprenticeship embedded degree program. - Facilitate the OJT of all selected students and ensure OJT/Offer letters & OJT Completion letters are collected from respective clients promptly. - Achieve placement and revenue targets. - Schedule and conduct candidate screening, evaluation, and interviews (phone and in-person). Qualifications Required: - Strong functional/technical skills in end-to-end placement processes. - Excellent client acquisition and demand generation abilities. - Effective counseling skills to prepare students for interviews. - Proven track record of meeting placement and revenue targets. - Experience in conducting candidate screening and evaluation. - Previous experience in working with universities, institutes, or corporates will be advantageous. (Note: Additional details about the company were not provided in the job description),

As a Training Manager at Whistle, an advanced smile-enhancing brand based in New Delhi, your role will be pivotal in shaping the learning and development functions within the organization. Collaborating closely with the Head of Training, you will design and deliver innovative training solutions tailored to different departments, ultimately enhancing employee skills, elevating work quality, increasing productivity, and boosting retention rates. **Key Responsibilities:** - Assess individual and organizational performance to ensure training aligns with business objectives and enhances performance. - Identify training needs through stakeholder consultations and needs assessment methods. - Design and deliver training programs that align with the organization's needs. - Streamline training processes for maximum efficiency. - Manage and maintain training documentation and Management Information Systems (MIS). **Qualifications:** - Bachelor's degree in Marketing, Business, Communications, or a related field. - 2-5 years of experience in copywriting, content management, advertising agencies, brand management, marketing, or a related role. - Strong analytical skills with the ability to interpret data and generate insights. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with digital marketing tools and social media platforms. - Creative thinking and problem-solving abilities. - Strong organizational skills and attention to detail. - Ability to work collaboratively in a team environment and manage multiple projects simultaneously. At Whistle, you can expect a competitive salary and benefits package, opportunities for professional development and career growth, and a supportive and collaborative work environment that promotes a healthy work-life balance.,

As a Sales and Operations Associate at apna.co, your role will involve a mix of sales and operations responsibilities. You will be primarily focused on sales, with 70% of your time dedicated to sales activities and 30% to operations tasks. Key Responsibilities: - Promoting and selling memberships to potential new clients, including walk-ins and trial users - Working towards achieving sales targets by driving conversions and upselling - Maintaining a detailed record of every interaction with new users - Entering customer and walk-in details accurately into internal tools - Managing the overall center experience and implementing incremental enhancements - Ensuring timely opening and closing of the center - Handling inventory management effectively Additional Information: - Number of working days: 6 - Week off: 1 (rotational) - Shift timings: Split shift - 5:30 am to 10 am and 5 pm to 10 pm with a break Please note that the information provided is sourced from apna.co.,

Role Overview: As an Operations Manager for Customer Delivery in a Call Center Model, you will play a crucial role in managing and enhancing call center operations to ensure efficient customer service and support. Key Responsibilities: - Managing and enhancing call center operations to provide efficient customer service and support. - Setting and monitoring key performance metrics such as call resolution and customer satisfaction. - Leading, training, and developing the customer delivery team members. - Improving customer delivery processes through technology and process optimization. - Providing actionable insights through regular reporting and data analysis. - Ensuring compliance with company policies, travel regulations, and SLAs. - Collaborating with cross-functional teams to resolve customer issues and enhance service delivery. Qualifications Required: - At least 5 years of experience in call center operations, preferably with expertise in corporate travel or SaaS. - Strong data analysis skills and proficiency with reporting tools. - Leadership skills with a customer-first mindset.,

Role Overview: As a member of our team at CST, you will be responsible for selling managed services, IT products, optimization, and integration services to customers at the C level. Your role will involve developing new accounts, managing existing accounts, and engaging with CXOs and CIOs. You will need to have at least 0.6-4 years of experience in IT sales, particularly in the networking industry, and possess excellent communication and presentation skills. Key Responsibilities: - Possess at least 0.6-4 years of experience in selling managed services, IT products, optimization, and integration services to customers at the C level - Experienced in IT sales, IT hardware, and the networking industry - Managing product portfolio, analyzing customer requirements, sending proposals, negotiating, and closing sales - Developing new accounts and managing existing accounts - Engaging with CXOs and CIOs of large conglomerates and global customers - Having deep connections with partner ecosystem in the region - Excellent verbal, written, communication, and presentation skills Qualification Required: - At least 0.6-4 years of experience in selling managed services, IT products, optimization, and integration services to customers at the C level - Experience in IT sales, IT hardware, and the networking industry like routers/switches, servers, data centers - Ability to translate customer business issues into requirements - Deep connects with partner ecosystem in the region - Excellent verbal, written, communication, and presentation skills We appreciate your application and interest in joining CST. We look forward to meeting you! (Note: Company details were not provided in the job description),

As a Manager in the IT Advisory Services team at EY, your role will involve working on various SAP Implementation projects for customers worldwide. You will be an integral part of diverse teams and have the opportunity to contribute to building a better working world. **Key Responsibilities:** - Work as a team member in different phases of ongoing SAP Implementation Projects and deliver effective contributions. - Interface and communicate with onsite coordinators to ensure seamless project execution. - Complete assigned tasks within stipulated timelines and provide regular status reports to the manager/lead. **Qualifications Required:** - CA/ICWA (ICMA)/MBA Finance from a reputed institution with substantial industry/domain experience and at least 11 years of SAP relevant experience. **Core Competencies:** **Mandatory Skills:** - End-to-end Implementation, Rollout, Support, upgrade, and enhancements in various areas. - Proficiency in SAP Simple Finance modules such as GL Accounting, Asset Accounting, CO, Taxation, and Withholding Taxes. - Expertise in Closing activities, Validations, Substitutions, Reporting, and CO modules including Cost element accounting, Cost Center Accounting, and Internal Orders. - Knowledge of CO-PA, Product Costing, and FI integration with MM, SD, HR & PS. - Strong business communication skills. **Preferred Skills:** - Understanding of SAP BPC, Special purpose ledger, SOX, US GAAP, Technical and Functional upgrade, Report painter, Report writer. - Experience with FIORI APPS, BO-DS, BW, HANA, and other reporting tools. - Prior experience in client-facing consulting roles. - SAP Finance/Controlling Certification would be advantageous. At EY, we are committed to building a better working world by creating new value for clients, people, society, and the planet. With the help of data, AI, and advanced technology, our teams assist clients in shaping the future with confidence and addressing current and future challenges effectively. Operating across assurance, consulting, tax, strategy, and transactions, EY's globally connected network can provide services in over 150 countries and territories. As a Manager in the IT Advisory Services team at EY, your role will involve working on various SAP Implementation projects for customers worldwide. You will be an integral part of diverse teams and have the opportunity to contribute to building a better working world. **Key Responsibilities:** - Work as a team member in different phases of ongoing SAP Implementation Projects and deliver effective contributions. - Interface and communicate with onsite coordinators to ensure seamless project execution. - Complete assigned tasks within stipulated timelines and provide regular status reports to the manager/lead. **Qualifications Required:** - CA/ICWA (ICMA)/MBA Finance from a reputed institution with substantial industry/domain experience and at least 11 years of SAP relevant experience. **Core Competencies:** **Mandatory Skills:** - End-to-end Implementation, Rollout, Support, upgrade, and enhancements in various areas. - Proficiency in SAP Simple Finance modules such as GL Accounting, Asset Accounting, CO, Taxation, and Withholding Taxes. - Expertise in Closing activities, Validations, Substitutions, Reporting, and CO modules including Cost element accounting, Cost Center Accounting, and Internal Orders. - Knowledge of CO-PA, Product Costing, and FI integration with MM, SD, HR & PS. - Strong business communication skills. **Preferred Skills:** - Understanding of SAP BPC, Special purpose ledger, SOX, US GAAP, Technical and Functional upgrade, Report painter, Report writer. - Experience with FIORI APPS, BO-DS, BW, HANA, and other reporting tools. - Prior experience in client-facing consulting roles. - SAP Finance/Controlling Certification would be advantageous. At EY, we are committed to building a better working world by creating new value for clients, people, society, and the planet. With the help of data, AI, and advanced technology, our teams assist clients in shaping the future with confidence and addressing current and future challenges effectively. Operating across assurance, consulting, tax, strategy, and transactions, EY's globally connected network can provide services in over 150 countries and territories.

Role Overview: As the Sales Centre Manager at Courtyard by Marriott Aravali Resort in Faridabad, your primary responsibility will be to oversee the day-to-day sales operations. You will lead the sales team, develop effective sales strategies, and cultivate strong relationships with clients to enhance revenue generation for the resort. Key Responsibilities: - Manage the daily sales operations at the resort - Lead and supervise the sales team to achieve sales targets - Develop and implement strategic sales plans to drive revenue growth - Build and maintain relationships with clients to ensure customer satisfaction and loyalty - Utilize sales analytics and reporting to track performance and identify areas for improvement - Collaborate with other departments to optimize sales opportunities - Stay updated on industry trends and competitor activities to stay ahead in the market Qualifications Required: - Possess Sales Management and Team Leadership skills - Demonstrate strong Communication and Negotiation abilities - Exhibit excellent Customer Relationship Management skills - Have previous experience in Hospitality or Resort Sales - Proficient in Sales Analytics and Reporting - Ability to thrive in a fast-paced environment - Hold a Bachelor's degree in Hospitality Management or a related field (Note: Additional details about the company were not included in the provided job description.) Role Overview: As the Sales Centre Manager at Courtyard by Marriott Aravali Resort in Faridabad, your primary responsibility will be to oversee the day-to-day sales operations. You will lead the sales team, develop effective sales strategies, and cultivate strong relationships with clients to enhance revenue generation for the resort. Key Responsibilities: - Manage the daily sales operations at the resort - Lead and supervise the sales team to achieve sales targets - Develop and implement strategic sales plans to drive revenue growth - Build and maintain relationships with clients to ensure customer satisfaction and loyalty - Utilize sales analytics and reporting to track performance and identify areas for improvement - Collaborate with other departments to optimize sales opportunities - Stay updated on industry trends and competitor activities to stay ahead in the market Qualifications Required: - Possess Sales Management and Team Leadership skills - Demonstrate strong Communication and Negotiation abilities - Exhibit excellent Customer Relationship Management skills - Have previous experience in Hospitality or Resort Sales - Proficient in Sales Analytics and Reporting - Ability to thrive in a fast-paced environment - Hold a Bachelor's degree in Hospitality Management or a related field (Note: Additional details about the company were not included in the provided job description.)

LOOKING FOR CANDIDATES WHO HAVE THE ZEAL TO WORK  6 DAYS WORKING WITH SUNDAY FIXED OFF IMMEDIATE JOINERS PREFERRED WILLING TO TAKE UP THE OWNERSHP FOR THE PROCESS AS INDIVIDUAL TARGETS LEADS TO TEAM TARGETS  CAL 9810650396 FOR IMMEDIATE CLOSURES