849 Center Head Jobs in Chennai

Job description We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path Responsibilities Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure & usage is must. Knowledge of Excel & good working skills in Systems. Required Candidate profile Candidate with 2+yrs in Inbound and outbound Voice process from domestic Call center domain with strong Team Handling experience. Along with Tamil & good English, knowing any one languages - Hindi/Telugu/Malayalam must.   Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8807755992 (Directly whatsapp Your Resume with subject as Team leader ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

The Cluster Business Head Cross Sell (Service to Sales Channel) will be responsible for leading and scaling cross-sell initiatives through the Service to Sales (S2S) channel within a defined cluster. This role involves managing customer engagement points, optimizing service interactions for sales conversions, and driving revenue growth through effective leadership and strategy execution. Key Responsibilities: Lead and manage a cluster-wide team of regional/area sales managers and service teams focused on cross-sell via the S2S channel. Design and implement strategies to convert service interactions into sales opportunities. Identify upselling and cross-selling opportunities during customer service interactions (in branches, call centers, digital platforms, etc.). Collaborate with internal teams (Product, Marketing, Operations, and Customer Service) to ensure seamless execution of campaigns. Drive performance metrics (conversion rates, product penetration, lead efficiency, etc.) across teams. Ensure adherence to compliance, regulatory, and operational guidelines. Continuously train and mentor the team to enhance sales skills and service quality. Analyze customer behavior, service journeys, and sales performance data to inform strategy.

Company: Birla Paints Location: Open to All Cities Experience Required: 4-10 Years Education: B.A. or equivalent Compensation: 8,00,000 10,00,000 per annum Job ID: ITC/ECM-FS/20251111/21665 About the Role Birla Paints is looking for an experienced and dynamic Experience Center Manager to lead our Flagship Store and deliver an immersive customer experience aligned with the innovation and ethos of Sparkle. The ideal candidate will manage a team of Experience Specialists, oversee store operations, and ensure unmatched service excellence. This leadership role requires strong customer experience skills, team management capabilities, and a proven background in luxury or premium retail environments. Key Responsibilities Lead and mentor a team of Experience Specialists to deliver exceptional customer service. Ensure the store reflects the brands premium experience and visual standards. Oversee end-to-end store operations, including scheduling, staffing, and team performance. Monitor and manage key performance indicators (KPIs). Collaborate with cross-functional teams to support strategic initiatives. Execute in-store promotions, events, and experience-driven activities. Handle escalations, resolve issues efficiently, and maintain high customer satisfaction. Maintain an organized, customer-centric, and high-performing flagship environment.

Designation: Training & Quality- Imarque Solutions Qualification : Any graduate Salary Details:  Upto 2 LPA depending on your interview processShift timings: General Shift 9.30 am to 6.30 pm  Role & responsibilities Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required. The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Preferred candidate profile Minimum 1 year of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Tamil (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.

Key skill needed in Azure Stack Hub Role Overview: We are seeking an experienced Azure Local and Azure Arc expert to design, deploy, and manage hybrid cloud infrastructure that bridges on-premises environments with Azure. The ideal candidate will have a proven track record in Azure Local (Azure Stack HCI) deployments, Azure Arc integration, and hybrid cloud governance.    Key Responsibilities  Architect, deploy, and manage Azure Local hyper converged infrastructure and multi-rack deployments.  Implement and configure Azure Arc gateway for Azure Local, enabling unified management and reduced endpoint requirements.  Integrate on-premises workloads with Azure services using Azure Arc (VMs, Kubernetes, databases).  Configure and operate Azure Stack Hub for hybrid scenarios such as disconnected operations and edge solutions.   Ensure compliance, monitoring, and security across hybrid environments.  Collaborate with SAP Basis and other application teams to validate backend connectivity and performance.  Provide guidance on hybrid cloud adoption strategies and best practices.    Required Skills & Experience Strong hands-on experience with Azure Local (Azure Stack HCI) and Azure Arc.  Deep understanding of hybrid cloud architectures and governance.   Experience with Azure Monitor, Azure Policy, and Azure Security Center in hybrid scenarios.  Familiarity with Azure Stack Hub operations and integration.  Proven ability to troubleshoot complex hybrid deployments. Excellent communication and stakeholder management skills.   Certifications (Preferred)  AZ-600: Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack Hub  AZ-305: Designing Microsoft Azure Infrastructure Solutions (validates advanced architecture skills)  AZ-104: Microsoft Azure Administrator (baseline operational certification)  AZ- 801: Windows Server Hybrid Administrator Associate (for hybrid/on-prem integration)  

Role Overview: You will be working as a full-time hybrid Call Center Specialist at Mak Stalwart in Bengaluru, with the flexibility of both in-office and remote work. Your main responsibility will be to handle customer interactions efficiently through various channels such as phone, email, or chat. This includes addressing customer inquiries, resolving issues, ensuring customer satisfaction, and documenting interactions. Additionally, you may collaborate with internal teams to resolve customer concerns and contribute to process improvements for enhancing the overall customer experience. Key Responsibilities: - Address and resolve customer queries effectively to provide strong Customer Support and Customer Service. - Provide clear and professional assistance through excellent verbal and written Communication skills. - Manage customer interactions efficiently by leveraging familiarity with Contact Centers operations and processes. - Utilize Computer Literacy skills for basic tasks like typing and using CRM systems. - Thrive in a fast-paced environment by multitasking, prioritizing work effectively, and adapting to changing demands. - Contribute to process enhancements and collaborate with internal teams to resolve customer concerns. Qualifications: - Strong Customer Support and Customer Service capabilities. - Excellent Communication skills (verbal and written). - Familiarity with Contact Center operations and processes. - Proficiency in Computer Literacy, including typing and using CRM systems. - Ability to multitask, prioritize work, and excel in a fast-paced environment. - Experience in a call center or customer service role is preferred but not mandatory. - High school diploma or equivalent; a bachelor's degree is a plus.,

As a Centre Manager/Head at KLAY, you will be responsible for overseeing the operations of the centre and ensuring a nurturing environment for children and families. With a strong focus on customer satisfaction and team management, your role will play a crucial part in the success of the centre. **Key Responsibilities:** - Manage the entire Centre Operations and lead the team effectively - Handle walk-ins and convert them into admissions - Act as a single point of contact for parents and the internal team - Mentor and coach the team members to ensure growth and development - Take charge of Profit & Loss of the Centre **Qualifications Required:** - Bachelors/Masters degree or Degree in Early Childhood Education **Additional Details:** KLAY has been recognized as the Best Day-care & Prep school in India, known for providing the right learning environment and unmatched childcare facilities. With over 2000 educators in 150+ centres across India, KLAY is dedicated to nurturing every child's gifts and being the trusted parenting partner for families. As we reopen our centres, we are seeking experienced individuals, particularly women, with a background in managing operations in education, retail, or healthcare domains, or with team management experience in customer-facing roles from other industries. If you possess excellent interpersonal skills, a customer-oriented approach, and the ability to handle operations with attention to detail, join us as a Centre Head at KLAY. Your problem-solving skills, team player attitude, and working knowledge in Early Childhood Education will be valuable assets in this role. Additionally, being tech-friendly with proficiency in Ms Office and a flair for numbers is essential. Embark on this fulfilling journey with KLAY, where you will have the opportunity to make a difference in the lives of children and families while enjoying benefits such as health insurance, paid sick time, and Provident Fund. This is a full-time, permanent position based in person at our centres across 7 cities in India.,

As a Technical Support Specialist at our company, your role involves the effective delivery of technical support and installations in an Oracle Cloud Infrastructure (OCI) datacenter. Your responsibilities will include: - Performing break-fix tasks for hardware, network, cabling, and rack deployments - Conducting site planning and problem escalation - Managing installations in the OCI datacenter - Prioritizing ticketing queues and resolving escalations - Clearing blocking issues to ensure the continuous delivery of technician activities - Providing 24x7 site coverage for Oracle OCI datacenter sites - Being part of Shift ROTA's to cover 24x7 operations Qualifications required for this role include: - Prior experience in technical support and installations - Familiarity with Oracle Cloud Infrastructure (OCI) - Strong problem-solving skills - Ability to work effectively in a fast-paced environment - Willingness to work in a 24x7 shift-based setup Join our team and be part of a dynamic work environment where you can contribute to the success of our technical operations.,

Role Overview: As a SOC Analyst at CredAvenue Private Limited, you will be responsible for managing the Cyber Defence Centre (SOC) in a 24/7 environment. Your role will involve handling security incidents and providing rapid response with a deep understanding of IT & Network Infrastructure tools and technologies. Key Responsibilities: - Act as a critical member of the cyber security function to ensure the security and privacy of enterprise and client data. - Provide 24x7 monitoring for the organization by serving as the first line of defence against potentially malicious events. - Escalate confirmed incidents to SOC leads and coordinate with respective teams to address security issues promptly. - Monitor and remediate cloud alerts from platforms like AWS, GCP, and Azure. - Identify suspicious and anomalous activities, and develop response playbooks for various scenarios. - Conduct manual analysis of log files to identify attack patterns. - Utilize technical expertise to assist in creating new methods for detection and triage. - Engage in Threat Hunting by analyzing security system logs, tools, and data sources to identify attacks against the enterprise and recommend detection rules and system tuning. Qualification Required: - Bachelor's Degree in computer science with a minimum of 1-7 years of experience in the SOC team. - Proficiency in handling AWS and/or Azure resource alerts. - Experience in critical incident analysis and response. - Excellent written and verbal communication skills with the ability to enhance IT security. - Knowledge of windows server-based systems and technologies. - Familiarity with suspicious URL blocking, sandboxing, and malware analysis. - Understanding of SIEM, PAM, CASB, EDR, and other threat detection platforms. - Knowledge of authentication standards like SAML, OAuth, and Forensic Analysis. - Working knowledge of compliance standards such as ISO27001, PCI-DSS & Cyber Essentials Plus. Additional Details: No additional details provided in the job description. Role Overview: As a SOC Analyst at CredAvenue Private Limited, you will be responsible for managing the Cyber Defence Centre (SOC) in a 24/7 environment. Your role will involve handling security incidents and providing rapid response with a deep understanding of IT & Network Infrastructure tools and technologies. Key Responsibilities: - Act as a critical member of the cyber security function to ensure the security and privacy of enterprise and client data. - Provide 24x7 monitoring for the organization by serving as the first line of defence against potentially malicious events. - Escalate confirmed incidents to SOC leads and coordinate with respective teams to address security issues promptly. - Monitor and remediate cloud alerts from platforms like AWS, GCP, and Azure. - Identify suspicious and anomalous activities, and develop response playbooks for various scenarios. - Conduct manual analysis of log files to identify attack patterns. - Utilize technical expertise to assist in creating new methods for detection and triage. - Engage in Threat Hunting by analyzing security system logs, tools, and data sources to identify attacks against the enterprise and recommend detection rules and system tuning. Qualification Required: - Bachelor's Degree in computer science with a minimum of 1-7 years of experience in the SOC team. - Proficiency in handling AWS and/or Azure resource alerts. - Experience in critical incident analysis and response. - Excellent written and verbal communication skills with the ability to enhance IT security. - Knowledge of windows server-based systems and technologies. - Familiarity with suspicious URL blocking, sandboxing, and malware analysis. - Understanding of SIEM, PAM, CASB, EDR, and other threat detection platforms. - Knowledge of authentication standards like SAML, OAuth, and Forensic Analysis. - Working knowledge of compliance standards such as ISO27001, PCI-DSS & Cyber Essentials Plus. Additional Details: No additional details provided in the job description.

As a Call Center Assistant based in Chennai, your role will be crucial within the customer support team in a contact center environment. Your main responsibility will be to assist customers, operate systems efficiently, and deliver exceptional customer service. Key Responsibilities: - Assist customers with their inquiries and issues - Operate systems effectively in a contact center setting - Provide top-notch customer service to ensure customer satisfaction Qualifications Required: - Strong customer support and service skills - Excellent communication abilities to interact effectively with customers - Experience with operating systems in a contact center is preferred - Proficiency in multitasking, task prioritization, and problem-solving If you are a team player with a positive attitude and a passion for customer service, we welcome your application for the Call Center Assistant position. While prior call center or customer service experience is beneficial, it is not mandatory. A high school diploma or equivalent qualification is necessary for this role.,

As a Windows Desktop & Endpoint Management Engineer at Wipro Limited, you will collaborate with peer engineering groups to create and deploy a Windows desktop environment, along with the endpoint management solution, aligning with specified business requirements related to SOI. You will take on the role of Service Owner for desktop hardware, operating system, and endpoint management solution. Key Responsibilities: - Design, implement, and sustain a medium-large Windows desktop environment utilizing Microsoft SCCM. - Develop, maintain, and provide support for OS Deployment and OS Upgrade methodologies. - Responsible for configuration management of the Windows 11 build. - Evaluate, approve, and deploy all Windows Desktop OS-related patches. - Offer 3rd level escalation support for Windows Desktop stability and/or performance issues. - Generate and update technical documentation, including design artifacts, knowledge base articles, and standard operating procedures. - Showcase expert-level proficiency in Active Directory/Azure Active Directory, Windows security framework, and PC hardware troubleshooting. - Possess a solid grasp of Adaptiva content delivery products and VMware ESXi host and VM device management. Qualification Required: - Mandatory Skills: MS System Center Configuration Manager - Experience: 8-10 Years Additional Details: Wipro Limited is a prominent technology services and consulting company committed to developing innovative solutions for clients" intricate digital transformation requirements. With a workforce of over 230,000 employees and business partners spanning 65 countries, Wipro assists clients in achieving their most ambitious goals and establishing sustainable enterprises. Wipro places emphasis on empowering individuals to redefine themselves, their careers, and their skills within a dynamic industry. Join Wipro to become a part of a purpose-driven business and a culture that fosters personal reinvention and continuous growth. Applications from individuals with disabilities are openly encouraged.,

As a Centre Manager/Head at KLAY, you will play a crucial role in managing the operations of our centres, ensuring a nurturing and high-quality learning environment for children. Your responsibilities will include: - Overseeing the entire Centre Operations and leading the team effectively - Handling walk-ins and converting them into admissions - Acting as the main point of contact for parents and the internal team - Mentoring and coaching the team to achieve their best potential - Taking ownership of the Profit & Loss of the Centre To excel in this role, you should possess the following competencies and skill set: - Excellent interpersonal skills to effectively communicate with parents and the internal team - Strong customer orientation and the ability to handle admissions effectively - Self-driven with great attention to detail - High sense of ownership and responsibility towards the role - Strong problem-solving abilities and a team player mindset - Working knowledge in Early Childhood Education - Tech-savvy with proficiency in Ms Office and a knack for numbers Qualifications required for this position include a Bachelor's/Master's degree or a Degree in Early Childhood Education. Ideal candidates will have 5-10 years of experience in managing a similar setup or come from a background in retail, customer service, or client servicing. In addition to a competitive salary, this full-time permanent position at KLAY offers benefits such as health insurance, paid sick time, and a Provident Fund. If you are an experienced and mature professional looking to make a difference in the lives of children, we welcome you to join our team as a Centre Manager/Head.,

As a Technical Support Manager in the ATM Service industry, your role involves managing E-surveillance, ATMs, Recyclers, and Pass Book Kiosks for Pan India. You will be responsible for studying quality issues, conducting fault analysis, tracking trends, and taking corrective actions. It is crucial to continuously enhance the technical skill set of TSS and Field Engineers to contribute to the improvement of service delivery parameters. Key Responsibilities: - Ensure Field Engineers follow the assigned SOPs for each repair task. - Maintain the technical health of Field teams by ensuring they are up to date with the latest updates and patches. - Coordinate effectively between Field teams and OEMs to address operational and transactional issues. - Collaborate with OEMs on quality issues and ensure timely resolutions. - Facilitate cross-functional working with departments like Help Desk, Technical Repair Center, and Warehouse. - Support the Logistics team in forecasting parts requirements and planning buffer placements based on failure trends. - Conduct training for new engineers and organize refresher programs for all engineers regularly. - Innovate solutions for technical hardware problems and inspire the team to develop innovative technical solutions. - Provide day-to-day operational support to Field engineers for timely resolution of technical severity cases. - Lead a team of Regional Technical Support specialists. - Conduct User Acceptance Testing (UAT) and System Integration Testing (SIT) for new projects and upgrades promptly. - Coordinate with the bank's technical team and Head Office for all technical issues and reviews. - Responsible for conducting patch testing, hardware, and software enhancements. - Engage with the bank for customizations and new customer requirements. - Collaborate closely with the presales team for Request for Proposals (RFPs) and Commercial proposals. Qualifications Required: - Minimum of 20 years of experience in the ATM Service industry, with at least 10 years in a Regional or Pan India Technical Support position. In this role, you will play a critical part in ensuring the smooth functioning of technical support operations and driving continuous improvement in service delivery parameters.,

As an Executive Recruitment Head, you will be responsible for managing the full recruitment lifecycle, including market mapping, candidate engagement, assessment, offer negotiation, and onboarding to ensure speed, quality, and stakeholder satisfaction. You will lead recruitment initiatives across Technology Services, Sales, and corporate portfolios, aligning with business priorities and leadership capability frameworks. Your role will involve shaping search strategies, engaging senior talent, and delivering high-impact outcomes in leadership hiring. Key Responsibilities: - Manage full recruitment lifecycle with a focus on speed, quality, and stakeholder satisfaction - Lead end-to-end leadership hiring and shape search strategies for senior talent - Drive recruitment initiatives across various portfolios and ensure alignment with business priorities - Utilize direct sourcing, networks, and market intelligence to build diverse executive pipelines - Maintain accurate candidate and requisition data in the Applicant Tracking System (ATS) - Engage external partners or executive search firms selectively and effectively - Work India business hours with flexibility for global stakeholder interactions Qualifications Required: - 12+ years of recruitment experience, including 5+ years in executive or leadership search - Proven success in hiring senior leaders in technology, services, or corporate environments - Expertise in designing and executing sourcing strategies for executive-level talent - Strong consultative and communication skills to partner with C-level stakeholders - Demonstrated ability to manage multiple high-impact priorities in a fast-paced organization Additional Company Details (if available): - Industry Type: ITES/BPO/KPO - Functional Area: ITES/BPO/Customer Service - Employment Type: Full Time, Permanent Note: Job Code - GO/JC/1546/2025 Recruiter Name: Divya R,

Role Overview: You will be responsible for supporting the protection and monitoring of critical infrastructure from cyber threats within the security operations center. Your role will involve monitoring OT networks for security threats and vulnerabilities, assisting in incident responses, managing user provisioning, executing standard operating procedures, and maintaining system integrity. Additionally, you will engage with stakeholders to troubleshoot and resolve issues, design and administer complex computing environments, evaluate configurations for new sites, review security logs, report on project statuses, and fulfill obligations under Managed Services Provider contracts. Key Responsibilities: - Monitor OT networks for security threats and vulnerabilities, assisting in incident responses. - Manage user provisioning, including creating and maintaining user accounts and managing access control lists. - Execute standard operating procedures and maintain system integrity through routine management of backup and recovery services, file and disk management, and virus protection. - Engage with stakeholders to troubleshoot and resolve issues, ensuring timely resolution. - Design, implement, and administer complex computing environments in power generation, involving systems like Windows servers, network and security hardware, communications, storage solutions, and substation hardware. - Evaluate and review configurations for newly acquired sites, recommending improvements. - Review security, antivirus, traffic, and event logs regularly to ensure optimal operation and security compliance. - Report on project statuses, participate in meetings, and execute assigned work orders under Managed Services Provider contracts. - Perform routine maintenance, address break/fix issues, act as a subject matter expert, respond to emergent conditions, and execute vulnerability assessments. - Adhere to cybersecurity procedures, guidelines, and policies, and edit Access Control Lists and security policies. Qualifications: - Technical degree or 3 years of relevant OT experience; direct or indirect service experience preferred. - Experience in NERC CIP-regulated environments, compliance programs, or standard-driven environments. - Knowledgeable in server hardware, OS management, networking, cybersecurity, and data storage and recovery. - Strong analytical skills, effective communication, organizational skills, and ability to work collaboratively and make decisions independently.,

Administration Head  Job description Administration and Lessoning Housekeeping and Facility Management Setting up new offices Providing support for the maintenance of centers across PAN India. Maintenance of company-owned vehicles Regulatory compliance General Administration Facility Management Procurement and Vendor Management Security Management Roles and Responsibilities Administration and Liasoning Housekeeping and Facility Management Setting up new offices Providing support for the maintenance of centers across PAN India. Maintenance of company-owned vehicles Regulatory compliance General Administration Facility Management Procurement and Vendor Management Security Management  If you are interested kindly send their updated resume on this id hrjobsconsultacy1@gmail.com & call for more details at 8700311618  

Administration Head Job descriptionAdministration and LiasoningHousekeeping and Facility ManagementSetting up new offices Providing support for the maintenance of centers across PAN India.Maintenance of company-owned vehiclesRegulatory compliance General AdministrationFacility ManagementProcurement and Vendor ManagementSecurity Management Roles and ResponsibilitiesAdministration and LiasoningHousekeeping and Facility ManagementSetting up new offices Providing support for the maintenance of centers across PAN India.Maintenance of company-owned vehiclesRegulatory compliance General AdministrationFacility ManagementProcurement and Vendor ManagementSecurity Management Interested can call and their update resume to WhatsApp No. is 9.2.1.1.6.1.8.4.4.8 & 9.7.1.7.2.2.1.3.8.9 Mail hr1.recruitmentconsultants at gmail dot com

As a Centre Head at our organization, your role involves overseeing the operations and management of our educational center located at Mahindra World City, Chengalpattu. Your primary responsibilities will include handling a team, managing parent interactions, and ensuring smooth functioning of the center. Below are the details of the job description: **Role Overview:** You will be responsible for the overall operations of the center, ensuring a seamless experience for both parents and the internal team. Your role will require excellent interpersonal skills to effectively handle customer interactions and team management. Additionally, you will play a key role in driving conversions and admissions while maintaining a high level of customer orientation. **Key Responsibilities:** - Manage the entire centre operations and lead the team effectively - Drive admissions and conversions through walk-ins and other channels - Act as the primary point of contact for parents and the internal team - Mentor and coach team members to ensure their professional growth - Take ownership of the Profit & Loss of the centre **Qualification Required:** - Bachelor's/Master's degree or a Degree in Early Childhood Education - 5-10 years of experience in a similar role managing operations in education, retail, or healthcare domains - Proficiency in Early Childhood Education and working knowledge of MS Office - Tech-friendly with a flair for numbers and problem-solving skills We offer a competitive CTC of up to 55K per month along with facilities like pickup and drop services at specific points as per the location. The working hours are from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM, Monday to Saturday. If you are a self-driven individual with a high sense of ownership and responsibility, possessing the required qualifications and experience, we welcome you to apply for this full-time position as a Centre Head at our esteemed organization.,

As a Proposal Engineer (Data Center Low Voltage Busway / Busbar Solutions) at our company, you will play a crucial role in designing optimal solutions for/with the customer, costing the proposed solution, conveying the solution to the customer through technical and commercial proposals, participating in large complex multidisciplinary projects, and contributing to internal improvement processes. Your skills and expertise will be instrumental in moving the world forward. To excel in this role, you should have a Bachelor's degree in electrical engineering with a minimum of 5 years of experience in proposals. Additionally, experience with electrical distribution systems (MV/LV) and protection systems, knowledge of applicable IEC standards (like IEC 61439), a flexible work attitude, practical approach, accuracy, result-oriented mindset, customer focus, commercial acumen, good communication skills, ability to work in dynamic environments, stress resistance, and proficiency in written and spoken English are essential. Qualifications Required: - Bachelor's degree in electrical engineering with a minimum of 5 years of experience in proposals - Experience with electrical distribution systems (MV/LV) and protection systems - Knowledge of applicable IEC standards (like IEC 61439) - Flexible work attitude, practical, accurate, and result-oriented - Customer-focused with a commercial mindset - Communicative, involved, stress-resistant, and able to act within a dynamic environment - Excellent knowledge of the English language, written and spoken At our company, we empower our employees to stay resilient and relevant in a constantly changing world. We are dedicated to building the future while encouraging diversity and equality. If you are someone who is always seeking creative ways to grow, learn, and make a real impact, then you would be a great addition to our vibrant international team. This role is based in Chennai, where you will have the opportunity to work with teams that are impacting entire cities, countries, and shaping the future. Join us at Siemens, where over 312,000 minds are working together to build the future one day at a time in over 200 countries. Bring your curiosity, imagination, and skills to help us shape tomorrow. Learn more about Siemens careers at www.siemens.com/careers and explore the digital world of Siemens at www.siemens.com/careers/digitalminds.,

As a Head of Contact Centre Operations, your role will involve leading and overseeing multiple US healthcare voice programs (inbound, outbound, blended) across sites or geographies. You will be responsible for ensuring consistent achievement of SLAs, KPIs, and quality standards, driving operational excellence through process optimization, automation, and best practices. Additionally, you will manage workforce planning, staffing, and scheduling to meet demand and act as the primary escalation point for client relationships on operational matters. Your key responsibilities will include: - Partnering with client leadership to understand business objectives and identify growth opportunities - Leading Quarterly Business Reviews, presenting operational performance, improvements, and innovations - Ensuring strict adherence to HIPAA, CMS, and other US healthcare compliance requirements - Collaborating with Quality & Compliance teams to implement audit and governance mechanisms - Driving continuous improvement in quality scores, First Call Resolution (FCR), and Net Promoter Scores (NPS) - Leading, mentoring, and developing senior managers and operations managers - Building a high-performance culture focused on coaching, talent development, and retention - Implementing reward and recognition programs aligned with performance outcomes - Owning the P&L for assigned healthcare operations - Driving cost optimization while maintaining service quality - Collaborating with business development teams for solutioning and RFP/RFI responses for new healthcare voice opportunities - Demonstrating proven experience in managing large-scale voice operations Your qualifications should include: - Proven experience in managing large-scale voice operations - Graduation in a relevant field This role is based in the ITES/BPO/KPO industry and falls under the ITES/BPO/Customer Service functional area. It is a Full Time, Permanent position with key skills in CONTACT CENTER OPERATIONS and HEALTHCARE. Please note the Job Code: GO/JC/1710/2025. Should you have any further questions, please reach out to the Recruiter Maheshwari Balasubramanian.,