986 Center Head Jobs in Pune

Job Description: Centre Sales Manager   Enrollment and Marketing: Drive enrollment growth by developing and implementing marketing strategies, conducting tours, and promoting the centers programs to prospective families. Operational Management: Oversee the day-to-day operations of the preschool, ensuring a safe, welcoming, and efficient environment for children, staff, and parents. Staff Leadership: Recruit, train, mentor, and supervise teachers and support staff, fostering a positive and collaborative work culture. Curriculum Oversight: Ensure the implementation of a high-quality, age-appropriate curriculum that aligns with educational philosophy and standards. Parent Communication: Build strong relationships with parents and guardians, addressing concerns, providing regular updates, and organizing parent-teacher meetings and events. Regulatory Compliance: Ensure the center complies with all local, state, and federal regulations, licensing requirements, and health and safety standards. Financial Management: Manage the centers budget, including tuition collection, payroll, and expense tracking, while identifying opportunities for cost efficiency and revenue growth. Quality Assurance: Regularly evaluate the centers programs, staff performance, and child outcomes to maintain and improve quality standards. Community Engagement: Represent in the local community, building partnerships and participating in events to enhance the centers reputation and visibility.

 Job description Hiring For HIGH END INTERNATIONAL Call Centres//BPOs fr Customer Support Specialist and Also fr Technical Support Specialist Role!!! Call @ 9538977401//9071318133 fr Further Discussions. Bangalore//Pune//Hyderabad Location Under Grads / Graduates Freshers also can apply US//UK Rotational Shift Off Immediate Joiners only Salary -4lpa upto 7lpa Experienced- Min one year and above in handling US/UK/Canadian/Australian and other international Customers. Responsibilities Manage a high volume of inbound and outbound calls with a friendly and professional demeanor. Resolve customer issues promptly and accurately by identifying solutions and appropriate responses. Provide information about products or services, taking orders, and processing returns. Follow up on customer inquiries to ensure their needs are met. Document all call information, interactions, and steps taken in detailed records. Collaborate with team members to improve processes and ensure high customer satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Represent the company in a courteous and professional manner during all customer interactions. Skills Customer Service Communication Problem-solving Time Management Call Center Systems Data Entry Conflict Resolution Multitasking Documents Required Freshers-Aadhar card, pan card, All educational docs Experienced-Aadhar card, pan card, All educational docs, previous company offer letter, relieving letter && Payslips NO CHARGES APPLIED Call HR @ 9071318133//9538977401 Manpower.jobzee@gmail.com  Role:Customer Retention - Voice / Blended Industry Type:Call Centers// BPOs Department:Customer Service//Technical Specialist//Service Desk Employment Type:Full Time, Permanent Role Category:Voice / Blended Education UG:Any Graduate//Undergrads//PGs  

Company: Birla Paints Location: Open to All Cities Experience Required: 4-10 Years Education: B.A. or equivalent Compensation: 8,00,000 10,00,000 per annum Job ID: ITC/ECM-FS/20251111/21665 About the Role Birla Paints is looking for an experienced and dynamic Experience Center Manager to lead our Flagship Store and deliver an immersive customer experience aligned with the innovation and ethos of Sparkle. The ideal candidate will manage a team of Experience Specialists, oversee store operations, and ensure unmatched service excellence. This leadership role requires strong customer experience skills, team management capabilities, and a proven background in luxury or premium retail environments. Key Responsibilities Lead and mentor a team of Experience Specialists to deliver exceptional customer service. Ensure the store reflects the brands premium experience and visual standards. Oversee end-to-end store operations, including scheduling, staffing, and team performance. Monitor and manage key performance indicators (KPIs). Collaborate with cross-functional teams to support strategic initiatives. Execute in-store promotions, events, and experience-driven activities. Handle escalations, resolve issues efficiently, and maintain high customer satisfaction. Maintain an organized, customer-centric, and high-performing flagship environment.

As the Centre Head for Windsor House Early Years in Pune, your role is crucial in shaping the future of early childhood education by blending global standards with neuroscience-backed, play-based learning. Your responsibilities include: - Lead Operations: Ensure smooth, safe, and joyful daily functioning of the centre. - Inspire Teams: Build and mentor a high-performing, values-driven staff. - Elevate Learning: Uphold curriculum fidelity and drive academic excellence. - Engage Families: Foster trust, transparency, and vibrant parent partnerships. - Drive Strategy: Collaborate across teams and champion local outreach. To excel in this role, you should possess: - A degree in Early Childhood Education, Psychology, or Education Management. - 5-7 years of experience in senior leadership within early years or premium K12 setups. - Proven ability to balance pedagogy with operational finesse. - Strong leadership, communication, and stakeholder management skills. - Tech-savvy mindset and a deep love for children and learning. Windsor House Early Years offers a globally benchmarked curriculum, low teacher-child ratios, continuous educator development, and a collaborative, child-first culture. Join us in Pune, Maharashtra, for a full-time position that promises to Kindle Curiosity, Shape Futures, and Lead Excellence.,

Role Overview: You will be leading the Compliance COO Team and Compliance Analytics Center of Excellence (CoE) in Pune. As the Head of India Compliance COO, your responsibilities will include providing leadership and people management for Compliance COO functions such as Compliance Analytics, Business Management, Change Management, and Learning & Development in India. Additionally, as the Head of Compliance Analytics CoE, you will oversee compliance analytics initiatives, ensure regulatory compliance, and drive continuous improvement in compliance processes. You will also be part of the India Compliance Management Team (ICMT) supporting the overall compliance hub buildout strategy and execution. Key Responsibilities: - Lead the setup of Compliance COO in India and supervise all functions within this setup. - Manage a team of compliance analytics, change management, and business management professionals, offering guidance, mentorship, and performance management. - Develop and implement the strategic vision for the Compliance Analytics CoE aligned with the Digital Strategy and Innovation vision. - Establish a multi-discipline CoE incorporating coding languages, AI, visualization, and automation techniques. - Cultivate a workstyle and culture where colleagues with the right skills collaborate to deliver Compliance Analytics initiatives efficiently. - Contribute to the design and execution of compliance analytics projects, ensuring optimal resource utilization and transparent progress tracking. - Provide leadership and management support for the expanding compliance hub in India as part of ICMT, including the people agenda, governance, and value proposition. - Create an environment conducive to experimentation and a fail-fast mentality. - Collaborate with cross-functional teams to identify and address compliance risks and opportunities. - Ensure compliance with regulatory requirements and internal policies. - Drive continuous improvement in compliance processes using advanced analytics and technology. - Communicate findings and recommendations to senior leadership and stakeholders. - Stay updated on industry trends and best practices in compliance and data analytics. Qualification Required: - Bachelor's degree in a related field like Business, Engineering, Finance, Data Analytics, or Economics. - Extensive experience in compliance, risk management, or a related field with a focus on data analytics. - Proven leadership skills with the ability to manage and motivate teams effectively. - Strong analytical and problem-solving abilities to interpret complex data and provide actionable insights. - Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels. - Knowledge of relevant regulatory requirements and industry standards. - Proficiency in data analytics tools and technologies. Additional Details: Omit this section as there are no further details about the company in the job description.,

As a Client Services and Operations Leader, you will play a crucial role in managing high-value client accounts and ensuring smooth internal operations, all while working remotely. Your responsibilities will be divided between client servicing and operations & administration tasks. Key Responsibilities: Client Servicing Responsibilities: - Serve as the main point of contact for large, long-term clients, understanding their briefs, brand goals, and project expectations. - Confidently present campaign ideas and creative concepts to clients while managing feedback loops, timelines, and ensuring client satisfaction. - Collaborate with internal creative, strategy, and content teams to ensure deliverables meet client expectations. Operations & Admin Responsibilities: - Lead daily team coordination to ensure alignment and timely task execution. - Work closely with project managers to maintain task flow and support management in planning, internal communication, and reporting. - Handle basic HR functions including attendance tracking, team check-ins, onboarding, and process improvement. - Contribute to setting up scalable systems for remote collaboration and enhancing team productivity. Qualifications Required: - Fluent in English, both spoken and written. - Proficient in Google Suite, particularly Google Slides, with a working knowledge of Canva being an added advantage. - Background in a creative field preferred. - Minimum of 5 years of work experience, preferably in an agency setting. Location: Remote (India-based candidates preferred) Type: Full-Time | Work From Home Join our growing, collaborative team and make a significant impact by effectively managing client relationships and internal operations from the comfort of your home.,

As a Teamcenter Developer with 3 to 9 years of experience in Teamcenter customization, your role will involve the following: - Understanding the Teamcenter Data Model. - Utilizing Business Modeler IDE to Configure the Teamcenter. - Developing Server side extensions including Extension Rules, Action and Rule Handlers, SOAs, Dispatcher Modules, and Utilities. - Implementing Debugging Techniques and Developing Cross Platform Customizations. - Configuring AW using Stylesheets and Configurable Compound Properties. - Performing Client-side Customizations for RAC and AW. - Having knowledge of SQL scripting would be advantageous. - Proficiency in Programming Languages such as C, C++, Java, ES6, Perl, and Python is essential. The company is seeking a skilled Teamcenter Developer with hands-on experience in various customization aspects to join their team.,

As a highly skilled and motivated CCaaS Manager, you will be joining the Contact Centre Digital Technology team to lead the solution design, architecture, and implementation of end-to-end CCaaS solutions within the contact center operations. Your primary responsibility will be to ensure seamless integration and optimization of processes to enhance customer experience and operational efficiency. Your key responsibilities will include: - Creation and understanding of tech solution design, solution architecture, hardware and software requirements, functional requirements, and managing the tech project cycle including UAT and Go-live phase. - Collaborating closely with technology, products, subject matter experts, clients, and partners during the implementation phase. - Leading the planning, execution, and delivery of CCaaS projects within the contact center. - Collaborating with cross-functional teams to identify and implement innovative digital solutions. - End-to-end project management including managing project timelines, budgets, and resources to ensure successful project completion. - Analyzing current contact center processes and identifying areas for improvement through digital technologies. - Developing and maintaining strong relationships with stakeholders, ensuring clear communication and alignment on project goals. - Monitoring and reporting on project progress, addressing any issues or risks that arise. - Providing training and support to contact center staff on new digital tools and technologies. To apply for this position, you should have: - Overall 10+ years of experience in the contact center implementation industry-leading platforms such as Five9, Genesys, NICE. - Knowledge of the contact center ecosystem, including IVR, call routing, knowledge management, self-service analytics, ticketing tools, agent workstations, and reporting modules. - Knowledge of telephony, voice technology, CRM, and security aspects of contact centers. - Experience in building and designing CCaaS solution architecture, managing CCaaS projects. - Experience in integrations with third-party systems like CRMs, Datalakes, etc. - Proficiency in MS Office (Word, PowerPoint, Outlook, Excel). - Excellent communication and interpersonal skills to collaborate effectively with clients, internal sales & proposal teams, vendors, partners. - Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.,

As a highly skilled engineer for the Digital Operations Center (DOC) team at CrowdStrike, you will be responsible for managing end-to-end incident lifecycles in a 24/7/365 environment. Your critical role will involve proactive monitoring, incident detection, team coordination, communication, documentation, shift management, and continuous improvement to ensure the stability, performance, and reliability of the IT network and product services. - Proactive Monitoring: Utilize internal dashboards to monitor support ticket volumes, IT infrastructure performance, and product/sensor health metrics to identify potential issues before they impact operations. - Incident Detection and Escalation: Swiftly identify anomalies or incidents, determine the severity, and escalate complex issues to Sr. DOC Analysts for resolution. - Team Coordination: Serve as the central point of contact for technology incidents, escalate issues to relevant teams, and ensure timely resolution. - Communication: Maintain clear communication with internal stakeholders, provide updates on ongoing incidents, and collaborate with Incident Commander for executive-level communication. - Documentation and Reporting: Keep detailed records of incidents, actions taken, and resolutions, contribute to post-incident reviews, and provide insights for continuous improvement. - Shift Management: Work in rotational shifts to provide 24/7 coverage, ensuring smooth handovers between shifts. - Continuous Improvement: Actively participate in refining monitoring tools, processes, and protocols to enhance the effectiveness of the Digital Operations Center. - Bachelors degree in Engineering, Computer Science, Information Technology, or a related field - Minimum 6 years of experience in Digital Operations Center (DOC) or similar environment like NOC or IT Operations - Experience with monitoring tools, network protocols, systems, and infrastructure - Strong problem-solving, analytical, communication, and interpersonal skills - Ability to work under pressure, manage multiple priorities, and proficiency in scripting languages like Python and Bash - Familiarity with ITIL practices, incident command system (ICS) principles, and industry certifications such as CCNA, CCNP - Willingness to work in a high-stress, fast-paced environment and in rotational shifts,

As an Associate Director of Product Management & Center of Excellence at the company, you will play a crucial role in driving the transformation from a service-oriented delivery model to a product operating model within certain parts of the organization. In this high visibility leadership role, you will have the opportunity to influence senior leadership, peers, and junior members within the Pune hub. Your diverse set of skills and experience in building and scaling technology products will be invaluable as you collaborate across cross-functional groups to evaluate tradeoffs and prioritize competing needs. **Key Responsibilities:** - **Product Operating Model:** - Develop a clear understanding of the new operating model and articulate the change to different levels of the organization. - **Conduct Trainings:** - Work with product management COE leadership to upskill and train product teams in driving product vision, roadmaps, and strategy. - **Product Development Process Management:** - Partner with product delivery teams on sprint planning, backlog grooming, and release management. - **Metrics and Analytics:** - Collaborate with product success teams to track key product metrics and identify areas for optimization. - **Feedback Loop:** - Assess talent gaps, product quality, and areas for continuous improvement. Collaborate with senior leaders to bridge these gaps. **Qualifications:** - **Basic:** - Bachelor's degree - Experience owning/driving product vision, roadmap strategy, and definition - Experience with feature delivery and tradeoffs - Experience representing critical customers and stakeholders during executive-level planning - Experience managing stakeholders across functions and departments - **Preferred:** - Experience in building and driving adoption of new tools - Experience contributing to technology decisions and strategy - Experience managing technical products or online services - Experience driving transformation across cross-functional groups If you are passionate about driving change, have a proven track record in product management, and enjoy coaching and mentoring teams, this role might be the perfect fit for you. Apply now to join our dynamic team and be part of our exciting journey towards product excellence.,

Administration Head  Job description Administration and Lessoning Housekeeping and Facility Management Setting up new offices Providing support for the maintenance of centers across PAN India. Maintenance of company-owned vehicles Regulatory compliance General Administration Facility Management Procurement and Vendor Management Security Management Roles and Responsibilities Administration and Liasoning Housekeeping and Facility Management Setting up new offices Providing support for the maintenance of centers across PAN India. Maintenance of company-owned vehicles Regulatory compliance General Administration Facility Management Procurement and Vendor Management Security Management  If you are interested kindly send their updated resume on this id hrjobsconsultacy1@gmail.com & call for more details at 8700311618  

As the Head of Business Process Services at Fujitsu, your role is crucial in developing and implementing BPS capability within the Global Shared Services Unit. Your primary objective is to contribute to the transformation of the Global Delivery Unit into the Future Mode of Operation (FMO). This transformation involves the adoption of automation, AI techniques, follow-the-sun approach, and ensuring a one-standard approach across all Global Delivery Centers (GDCs) to maintain quality and competitiveness. Key Responsibilities: - Lead, manage, and develop the Global Shared Services to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit. - Improve Customer Centricity by developing deep customer business knowledge to deliver effective services meeting customer business requirements. - Collaborate with Regions, Customer Engagement, and Global PreSales teams to grow service line business. - Develop and implement competitive cost models to enhance win rates and transparency. - Manage the budget for the service line, including planning, monitoring actual versus planned, and making necessary adjustments. - Transform the capabilities and skills of Global Shared Services to improve service competitiveness and drive growth. - Define and implement an effective capability location strategy supporting Regional requirements and maximizing labour arbitrage benefits. - Optimize Service Line Resource Management through effective cross-training/upskilling, recruitment, and planned attrition. - Ensure Delivery Standards are achieved aligned with performance metrics. - Drive Standardization across all delivery groups, working with Regional teams to achieve excellence in Customer Experience & align success measures. - Implement an effective location strategy that supports Company requirements. - Ensure high engagement of the workforce. - Ensure the workforce is highly skilled and develops in line with the future corporate people strategy. - Implement effective Performance Management across all team members. - Drive the adoption and utilization of Agile practices within the Unit. - Value the Diversity of people and locations, promoting cultural empathy, building and living a customer-centric culture based on the Fujitsu Way and value set. - Ensure compliance with industry regulations and organizational policies across GDCs and incorporate ESG (Environmental, Social, and Governance) principles. Qualifications Required: - At least 8 years of relevant experience in delivery leadership roles, ideally across a Global footprint. - Strong leadership skills to guide and support a team of Senior Leaders effectively. - Excellent communication, presentation, and collaboration skills. - Strong financial awareness including budgeting, forecasting, and financial analysis. - Ability to analyze complex problems, innovate solutions, and manage projects effectively. - Proficiency in Business English. - Demonstrated ability to build relationships with stakeholders, ask insightful questions, and deliver results across a diverse customer base. (Note: Any additional details of the company were not provided in the job description),

You will be assisting the SAP Customer Center operations team for the Logistics stream, reporting to the SAP Competence Center Operations Teamlead Logistics. Your role involves 3rd Level Incident and Problem management, Bug fix management, maintaining the key-user community, being the Single Point of Contact (SPOC) for local customers, supporting Logistics teams, collaborating with external support partners, template organization, development and roll-out team, BPX Community, and other streams within operations teams. Additionally, you will participate in internal projects with limited domestic and international travel, ensuring high customer satisfaction and quality support service delivery. - Resolve 3rd Level Incidents and Problems, conduct root cause analysis, and drive continuous improvement - Manage bug fixes by analyzing root causes, performing consistency checks on solution proposals, testing, and documentation - Maintain the key-user community through regular meetings and training sessions - Act as the SPOC for local customers within your region - Support Logistics teams to optimize systems and processes - Collaborate with external AMS support partners for effective support delivery - Engage with the template organization, development, roll-out team, BPX Community, and other streams within the SAP competence center - Participate in internal projects, involving limited domestic and international travel - Ensure high internal customer satisfaction by maintaining close customer relations and delivering quality support services - Expert level knowledge of SAP MM and SAP SD modules; familiarity with related modules is a plus - Understanding of SAP logistics processes and integration with finance, production, service, and projects - Ability to read and analyze ABAP programs; knowledge of the SAP technical application layer is advantageous - Proficiency in PC applications such as MS Office and Visio - Fluency in English is essential; knowledge of additional languages is a bonus - Minimum 5 years of experience in a functional analyst or consultant role, preferably with support exposure - Experience working with multinational companies in diverse environments - Comprehensive understanding of end-to-end logistics business processes in manufacturing, distribution centers, and customer centers - Strong knowledge of integration points in logistics processes The company fosters a friendly, family-like atmosphere where you can maintain a healthy work-life balance, grow your career, and contribute to a culture known for respectful interaction, ethical behavior, and integrity. You will have the opportunity to see your ideas realized, encounter new challenges, learn continuously, access global job opportunities within the Atlas Copco Group, and work in a dynamic and culturally diverse environment.,

As a Service Center Operations Leader at Emerson, your role involves driving operational perfection in the service center, Calibration & Repair activities, and delivering Educational Services. You will set up infrastructure and work processes, get the calibration lab certified under ISO/IEC 17025 requirements, handle safe operations, implement global RMA processes, and ensure high-quality service delivery and customer satisfaction. Your responsibilities include: - Maintaining a safe work environment and protecting company/customer property. - Optimizing processes, handling costs, analyzing market trends, and setting pricing strategies. - Ensuring day-to-day operations of the service center, productivity, and efficiency. - Developing and implementing strategies to improve operational effectiveness. - Handling inventory, replenishments, and ensuring high inventory turns. - Acting as the primary point of contact for customer inquiries and service requests. - Ensuring timely and effective resolution of customer issues and maintaining high levels of satisfaction. - Working closely with clients to understand their needs and provide tailored service solutions. - Ensuring training programs are in place to enhance technical skills and customer service capabilities. - Championing collaboration, accountability, and continuous improvement. For this role, you will need a Bachelor's degree in Engineering, Industrial Technology, or a related field, or equivalent experience. Validated experience in service center management, calibration, or repair services within the industrial automation industry is required. Experience with Oracle ERP, Depot repairs management software, and calibration tracking systems is preferred. In addition, you should have a strong operations background in handling a repair and calibration facility, experience in establishing and handling operational processes, and understanding the dynamics to develop pricing strategies that align with the value provided. Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow. They foster an environment that encourages innovation, collaboration, and diverse perspectives. The commitment to ongoing career development and growing an inclusive culture ensures the support needed to thrive. Competitive benefits plans, medical insurance, Employee Assistance Program, recognition, flexible time-off plans, and parental leave are part of the culture at Emerson. Emerson is a global leader in automation technology and software, helping customers in critical industries operate more sustainably while improving productivity, energy security, and reliability. With a comprehensive portfolio of software and technology, Emerson offers equitable opportunities, celebrates diversity, and embraces challenges with confidence. Join the team at Emerson to make a difference and contribute to a positive impact across various countries and industries.,

You will be responsible for monitoring and maintaining the health and performance of the IoT satellite network infrastructure. This includes overseeing the status of various components such as UE devices, firewalls, gateways, and cloud platforms, with a focus on ensuring their stability and efficiency. Your duties will involve alarm monitoring, ticket resolution, and acting as the primary point of contact for the Network Operations Center. - Promptly identify issues, correlate them, and initiate troubleshooting procedures - Assess potential impact of issues and collaborate with relevant teams to facilitate swift resolutions - Engage in troubleshooting efforts with engineering teams to ensure efficient issue resolution To succeed in this position, you should have a fundamental understanding of the Google Cloud platform and be able to evaluate network performance to create improvement strategies. You will be required to monitor network performance and uptime, responding quickly to network incidents. Additionally, delivering Tier 2 technical assistance to both internal and external clients and escalating concerns when necessary will be part of your responsibilities. - Monitor network performance and uptime, responding quickly to network incidents - Deliver Tier 2 technical assistance and escalate concerns when necessary - Maintain documentation on network architecture, configuration, and troubleshooting procedures The ideal candidate will have a strong grasp of Network Operations Center best practices and be adept at efficiently managing and enhancing network operations to align with organizational objectives and industry standards. A Bachelor's degree in Computer Science, Information Technology, or a related field is required, along with a minimum of 4 years of experience in Network Operations, preferably within the telecommunications or wireless network domains. - Bachelor's degree in Computer Science, Information Technology, or related field - Minimum of 4 years of experience in Network Operations within the telecommunications or wireless network domains Proficiency in understanding Kubernetes architecture, components, and concepts such as Pods, Deployments, Services, and Ingress is essential. Setting up monitoring and logging solutions for Kubernetes clusters using tools like Prometheus, Grafana, and ELK Stack to monitor cluster health and troubleshoot issues is also necessary. Additionally, a proficient level of Linux system administration duties, including Command Line, User and Group Management, and understanding of Linux Networking concepts, is expected. - Proficiency in understanding Kubernetes architecture, components, and concepts - Setting up monitoring and logging solutions for Kubernetes clusters - Proficient level of Linux system administration duties and understanding of Linux Networking concepts Strong communication skills are vital for this role to effectively collaborate with internal teams and external clients. The working arrangements for this position include 100% work from the Pune Office, with NOC shift rotation timings in IST Morning Shift (8:00 AM to 5:00 PM), IST Afternoon Shift (4:00 PM to 1:00 AM), and IST Night Shift (12:00 AM to 9:00 AM).,

As the Head of Business Process Services at Fujitsu, you will play a crucial role in developing and implementing BPS capability within the Global Shared Services Unit. Your responsibilities will include contributing to the transformation of our Global Delivery Unit into the Future Mode of Operation (FMO), which involves large-scale adoption of automation, leveraging AI techniques, and ensuring a one-standard approach across all Global Delivery Centers (GDCs) to maintain quality and competitiveness. **Key Responsibilities:** - Lead, manage, and develop the Global Shared Services to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit. - Improve Customer Centricity by developing deep customer business knowledge to deliver effective services that meet customer business requirements. - Collaborate with Regions, Customer Engagement, and Global PreSales teams to grow service line business. - Develop and implement competitive cost models to improve win rates and transparency. - Manage the budget for the service line including planning, monitoring actual versus planned, and making necessary adjustments. - Transform the capabilities and skills of Global Shared Services to improve service competitiveness and drive growth. - Define and implement an effective capability location strategy that supports Regional requirements and maximizes labor arbitrage benefits. - Optimize Service Line Resource Management through effective cross-training/upskilling, recruitment, and planned attrition. - Ensure the achievement of Delivery Standards aligned with performance metrics. - Drive Standardization across all delivery groups, working with Regional teams to achieve excellence in Customer Experience and align success measures. - Implement an effective location strategy that supports Company requirements. **Qualifications Required:** - Comprehensive background in managing a complex workforce in a dynamic global environment. - Commercial acumen and at least 8 years of relevant experience in delivery leadership roles. - Strong leadership skills to guide and support Senior Leaders effectively. - Excellent relationship-building skills with key stakeholders. - Effective communication, presentation, and collaboration skills. - Strong financial awareness, including budgeting, forecasting, and financial analysis. - Experience in financial back-office processes in a BPO environment. - Analytical mindset with creativity and innovation in problem-solving. - Ability to influence and manage projects effectively. - Demonstrated cultural empathy and commitment to a customer-centric culture based on Fujitsu values. Fujitsu values the Diversity of our people and locations, promoting cultural empathy, building and living a customer-centric culture based on our Fujitsu Way and value set. Compliance with industry regulations and organizational policies across GDCs and incorporation of ESG (Environmental, Social, and Governance) principles are paramount in all operations.,

Job Description: As a UCaaS (Unified Communications as a Service) and Contact Center Engineer at Exela, your primary responsibility will be the design, implementation, management, and optimization of unified communications and contact center systems within the organization. You will focus on integrating and maintaining solutions for voice, video, messaging, collaboration tools, and contact center platforms to ensure the smooth operation of communication systems. Your role will involve addressing technical issues and collaborating closely with stakeholders to implement new communication solutions that align with the business needs. Key Responsibilities: - Design, configure, and deploy UCaaS solutions for voice, video, messaging, and collaboration tools such as Microsoft Teams, Cisco WebEx, Zoom, RingCentral, etc. - Integrate UCaaS platforms with existing IT systems, including email servers, enterprise applications, and customer relationship management (CRM) systems. - Ensure the seamless deployment of cloud-based telephony, conferencing, and collaboration tools across multiple devices including desktop, mobile, and web clients. - Collaborate with the IT and network teams to guarantee proper network configuration for UCaaS solutions, optimizing Quality of Service (QoS), and bandwidth usage. Qualifications Required: - Bachelor's degree in a relevant field or equivalent work experience. - More than 15 years of experience in unified communications and contact center systems design and implementation. - Proficiency in working with UCaaS platforms like Microsoft Teams, Cisco WebEx, Zoom, RingCentral, etc. - Strong understanding of network configuration, QoS optimization, and bandwidth management for UCaaS solutions.,

As a Center Manager cum Admission Counselor at Reliance Animation Academy Pune, you will play a crucial role in leading our admissions efforts and managing daily center operations. Your responsibilities will include: - Guiding prospective students and parents on our animation and VFX programs - Handling inquiries through walk-ins, calls, and online channels, and converting leads into admissions - Managing the complete admissions process including follow-ups, closures, and documentation - Achieving monthly targets related to admissions and revenue - Ensuring smooth functioning and student satisfaction by managing daily operations at the center - Maintaining accurate records, admission data, and reports using MS Office tools To excel in this role, you should have: - 5-6 years of experience in educational sales, admissions, or counseling - Background in the animation, media, or education sector is highly preferred - Strong communication skills in English and Hindi (Marathi will be an added advantage) - Goal-oriented, persuasive, and capable of independently managing center responsibilities - Proficiency in MS Word, Excel, and PowerPoint The work schedule for this position is Monday to Saturday from 9:30 AM to 6:30 PM. If you are interested in joining our team, please email your updated resume to hr@biganimation.com.,

Your Role: As an SDH Embedded Systems at Atlas Copco's Global Engineering Center, India (GECIA), your mission is to lead the Embedded Software and Hardware teams. Your responsibilities include delivering projects related to product controllers and smart solutions, driving technological advancement, and enhancing technical competence in the teams at GECIA to establish the organization as a preferred technology partner for Embedded Systems. You will achieve this by fostering innovation, developing talent, and ensuring operational excellence. Key Responsibilities: - Customer Focus: - Anticipate emerging customer needs and align business processes and resources accordingly - Enhance customer satisfaction levels by fostering a customer-focused culture and developing new portfolios and services in collaboration with business stakeholders - Maintain prompt and proactive communication with all stakeholders - Establish effective governance mechanisms to track and progress on projects, proposals, and business engagements - People Focus: - Attract and nurture talent through hiring, training, performance management, and development initiatives - Mentor and coach team members while providing technical leadership as needed during project delivery - Develop a culture of collaboration, innovation, team success, business improvement, and customer success - Create subject matter experts in various domains of Embedded Systems to establish GECIA as a competence center - Drive employee engagement and high performance within the team - Innovation Focus: - Drive innovation and adoption of emerging technologies to stay ahead in the industry - Foster an innovation culture within the team through research, innovation events, proof of concepts, and breakthrough solutions - Promote cross-pollination of technologies by representing GECIA at internal and external technology forums - Utilize India's ecosystem for meaningful innovative solutions with quantifiable business impact - Define and execute a competency roadmap to establish GECIA as a Centre of Competence for select areas - Operational Excellence: - Create and maintain KPIs to monitor, control, and improve quality, delivery, and cost parameters - Plan resource and infrastructure needs for successful project executions - Implement process improvements related to project management and client interactions to achieve business goals - Lead the team to ensure high project billability, profitability, and revenue realization with a focus on quality delivery - Develop a supplier engagement strategy to achieve operational excellence Qualification Requirement: - Minimum 10 years of experience in Embedded Systems with GCC experience being an added advantage - People management experience with large reporting teams - Proven leadership and management skills - Hands-on experience or good knowledge in various areas related to Embedded Systems - Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field In return, we offer you: - An opportunity to work with a leading global product company with over 150 years of history - Empowerment to drive your own professional journey - A challenging role focused on creating a center of competence for Embedded Systems - Global exposure and opportunities - Freedom and authority to act - A culture that values diversity and inclusion, where unique perspectives are embraced for innovation and success Last Day to Apply: 16-06-2025,

Role Overview: As a Call Center Representative, you will be responsible for performing written and verbal verification of employment. You must possess a strong sense of urgency and be able to work effectively in a team environment. Your role will involve maintaining excellent organizational, communication, and PC skills to ensure efficient processing of allocated files. Key Responsibilities: - Faxing Authorization forms - Receiving inbound calls - Meeting same-day turn times - Conducting Data Entry, outbound calls, and receiving inbound calls - Accurately verifying employment history for borrowers by following all policies and procedures - Analyzing data to identify anomalies with the returned verifications - Responding to incoming calls and e-requests in a timely and accurate manner - Making outbound calls as necessary - Meeting productivity and quality goals set by the department - Following all workflows and appropriately documenting orders - Providing timely and accurate information to incoming customer calls/electronic requests - Assisting other team members as needed - Participating in skills training as requested - Adhering to and maintaining compliance with all Federal, State, and local laws and Universal policies and procedures - Ensuring safety and confidentiality of employees, property, and data - Performing any other related duties as required and assigned Qualifications Required: - Excellent written and verbal communication skills with the ability to articulate complex issues - Proficiency in Customer Service, Computer Skills, and Time Management - Experience in the US mortgage domain is preferred - Detail-oriented with excellent organizational skills - Quick learner to keep up with the fast-paced mortgage industry - Ability to prioritize multiple tasks and manage time effectively - Strong problem-solving skills and analytical abilities - Adherence to directives, procedures, and standards - Ability to work in a paperless environment - Computer proficiency including Microsoft Office Product Suite - Availability to work outside normal business hours when necessary - Flexibility to work night shifts and weekends About Mphasis: Mphasis applies next-generation technology to help enterprises globally transform their businesses. The company's customer-centric approach is foundational, as reflected in the Mphasis Front2Back Transformation approach. By leveraging cloud and cognitive technologies, Mphasis provides hyper-personalized digital experiences to clients and end customers. The Service Transformation approach enables businesses to stay ahead in a changing world by applying digital technologies across legacy environments. Mphasis" core reference architectures, tools, speed, innovation, domain expertise, and specialization are crucial in building strong relationships with marquee clients.,