501 Customer Care Manager Jobs in Kochi

Designation- Business Development Manager Channel- Banca Channel CTC- 3.25 LPA + TA- 6k Maximum Key Responsibilities1. Sales & Revenue Generation Achieve assigned monthly, quarterly, and annual life insurance sales targets. Generate leads and ensure conversion through walk-ins, referrals, and cold calling (where applicable). Drive high-quality and compliant insurance sales through effective need-based selling. 2. Channel Partner Relationship Management Build and nurture strong relationships with branch managers, staff, and key influencers. Conduct regular meetings and joint calls with bank staff to drive insurance penetration. Act as the single point of contact for bank staff for all insurance-related queries and escalations. 3. Customer Service & Retention Ensure smooth onboarding of customers, proper documentation, and timely issuance of policies. Handle post-sale services like policy delivery, renewal follow-up, claims coordination, etc.  

As a Customer Care Executive at our Builders and Developers company in Kochi, Panampilly Nagar, your role will involve providing post-sale documentation support and managing customer interactions to enhance customer satisfaction. You will be responsible for resolving queries and providing support to ensure a positive experience for our customers. Key Responsibilities: - Provide post-sale documentation support - Manage customer interactions effectively - Resolve customer queries in a timely manner - Enhance customer satisfaction through excellent service Qualifications Required: - Graduation in any field - Fluency in English and Malayalam - 1-2 years of experience in the real estate or builders and developers industry If you have the required qualifications and experience, and are passionate about delivering exceptional customer service, we encourage you to apply for this full-time position. The working hours are Monday to Saturday from 9.00 am to 5.30 pm. Please send your updated resume to mdjinitha@gmail.com to be considered for this role. (Note: No additional details of the company were provided in the Job Description),

You will be working at the Highcourt OPPO Service Center from Monday to Saturday, with timings from 09.30 AM to 06.30 PM. As a female candidate, you should possess good communication skills, a Diploma/Degree qualification, and be willing to work under pressure. Additionally, having good presentation skills and knowledge of Excel will be beneficial for this full-time job. Key Responsibilities: - Maintain good communication with customers - Handle service inquiries and complaints effectively - Utilize Excel for data management Qualifications Required: - Diploma/Degree - Good communication skills - Ability to work under pressure - Excellent presentation skills - Knowledge of Excel The job provides benefits such as health insurance and Provident Fund. The work location is in person at the Highcourt OPPO Service Center.,

As a Customer Support Analyst at PracticeSuite, Inc., you will be a crucial part of enabling medical practices and healthcare facilities to create an exceptional patient experience. Your role will involve providing solid voice and non-voice support to US-based clients with a focus on delivering high-quality service while showcasing excellent communication skills both verbally and in writing. Operating with minimal supervision, you will play a key role in modernizing practices and ensuring a seamless customer support experience. **Roles and Responsibilities:** - Possessing over 3 years of experience in voice and non-voice support for US clients. - Demonstrating excellent communication skills in both oral and written forms. - Operating independently with limited supervision. - Showing assertiveness, goal-oriented mindset, and self-motivation. - Ability to multitask, handle pressure, and meet deadlines. - Being detail-oriented with strong telephone and spelling skills. - Proficiency in typing and PC skills, including MS Word, Power Point, and Excel. - Working effectively both independently and as part of a team. - Being a proactive problem solver who prioritizes customer perspective. - Quick learner with the ability to grasp product domain knowledge. **Skills:** Experience in the Medical Billing AR Calling domain is preferred. **Location:** Mumbai / Kochi (Work from Office) **Shift:** US Shift (6:30 PM to 3:30 PM) At PracticeSuite, we are a national cloud computing software company based in Tampa, FL, dedicated to providing a cloud-based 360Office Platform to healthcare facilities. With an agile management team, high employee morale, and exceptional customer satisfaction and retention rates, we are one of the fastest-growing companies in the healthcare industry. Join us on our journey to revolutionize healthcare by visiting our website at www.practicesuite.com. If you are passionate about delivering top-notch customer support and meet the qualifications mentioned above, we encourage you to share your resume at merin@practicesuite.com.,

Role Overview: As a Senior Executive- Customer Care, your main responsibility is to serve as a specialized escalation point within the contact centre. You will be handling complex queries, unresolved complaints, critical customer concerns, and coordinating with internal departments to ensure quick and satisfactory resolutions. Your role will involve providing guidance, quality checks, and back-end coordination to support Level 1 agents in maintaining high customer satisfaction and healthcare standards adherence. Key Responsibilities: - Handle escalated calls, emails, and chats from Level 1 agents related to service delays, report issues, appointment disputes, complaints, and other unresolved patient concerns. - Coordinate with backend teams such as lab operations, home collection units, IT, logistics, and branches to ensure timely resolution of escalations. - Ensure timely call-backs and adherence to resolution TAT for all escalated tickets and patient queries. - Document all interactions, resolutions, and pending items in the CRM / ticketing system for tracking and analysis. - Follow up on critical cases including VIP patients, legal cases, and service recovery scenarios. - Perform quality audits of L1 tickets, identifying areas for improvement and coaching requirements. - Maintain SOP compliance and suggest process improvements based on frequent issue trends. - Participate in team huddles, review meetings, and training programs to enhance service delivery. Qualification Required: - BSc/ Diploma (Technical) Please note that the job is full-time and requires in-person work at the specified location.,

Role Overview: As a Customer Support Executive, you will be responsible for managing a team of representatives who provide excellent customer service and after-sales support. Your role will involve creating and overseeing policies and procedures to ensure a standardized level of service for all customers. Additionally, you will be in charge of selecting staff during the hiring process and maintaining the quality of service delivery. Key Responsibilities: - Managing a team of customer support representatives. - Overseeing the customer service process. - Planning and implementing training programs for staff. - Resolving customer complaints efficiently. Qualification Required: - Any degree Additional Details: The company prefers candidates who are fluent in Hindi and English for this full-time position in a day shift. A performance bonus is also provided. The work location is in person. If you have any further queries or wish to apply for this role, please contact us.,

Job Location: Chennai/ROTN/Kerala/AP/Telengana Experience: 10 years till 18 years in preferably FMCG/Beauty Products Sales. Objectives of this role Increase business opportunities by implementing the right sales strategies  Establish and cater to a customer base keeping in mind the basic area sales manager roles and responsibilities   Prepare sales plans as per the overall mission, vision and ethos of the company  Build brand awareness specifically for a geographical area as a sales field manager  Review, improvise and update sales policies and strategies as and when the situation arises, keeping in mind the scope of the company  Meet and exceed the ROIs and KPIs through effective sales performances   Responsibilities Work in close collaboration with the sales team and senior area sales managers   Guide a team of area sales representatives to meet the sales targets set by the company  Provide the right training to the sales team by acting as a training sales manager  Foster a strong relationship with existing and potential clients, and resolve any customer queries that come by  Utilise different modes and channels of communication to reach the target audience effectively  Monitor the performance of the area sales reps and tweak the sales strategies to achieve sales targets Required skills and qualifications Proven experience working as an area sales manager or in a field sales manager job  Track record of meeting and exceeding sales targets   Outstanding written, oral and interpersonal skills   Excellent leadership and motivational skills Preferred skills and qualifications Bachelors degree in business management, marketing or a similar field Experience with common customer relation software tools is a big plus for a prospective area sales manager Willingness to travel on the job when the situation demands it  

A Freight Forwarding/Shipping Sales Manager is responsible for developing and executing sales strategies to increase revenue, managing a sales team, and building relationships with clients. Key duties include setting sales targets, analyzing market trends, coordinating with marketing and operations, and leading training and motivation for the sales staff. The role requires a strong understanding of the shipping industry, experience with customer relationship management, and excellent communication and leadership skills.      Key responsibilities   Sales strategy and execution: Develop and implement sales plans to meet revenue and market share goals. Team management: Lead, train, motivate, and manage a team of sales representatives to achieve individual and team targets. Business development: Identify and pursue new business opportunities, build and maintain relationships with key clients, and expand the customer base. Market analysis: Analyze market trends, competitor activities, and customer needs to identify new opportunities for growth. Collaboration: Work closely with marketing, operations, and customer service teams to ensure seamless execution of sales plans and fulfillment of customer needs. Reporting and forecasting: Track sales performance, provide regular reports, and create sales forecasts for management. Client relationship management: Build and maintain strong, professional relationships with customers and partners. Negotiation and pricing: Participate in pricing discussions, create quotations, and maintain competitive rates.    Required skills and qualifications   Proven experience in sales and a track record of achieving sales goals. Experience managing and directing a sales team. Deep understanding of the freight forwarding and shipping industry. Experience in customer relationship management (CRM). Excellent written and verbal communication skills. Strong leadership, negotiation, and analytical skills. Bachelor's degree in logistics, business, or a related field is often preferred. 

Doctor Calls and Conversations: - Engage in regular visits and communication with healthcare professionals, particularly doctors. - Build and maintain relationships to promote and sell pharmaceutical or lab products. Meeting Hospital Management and MOU Signing: - Schedule and conduct meetings with hospital management to discuss potential collaborations. - Negotiate and finalize Memorandums of Understanding (MOUs) to establish partnerships. Product Detailing and Scientific Discussions: - Provide detailed information about products to healthcare professionals. - Engage in scientific discussions with doctors to highlight the benefits and features of the products. Lab Tie-Ups for Outsourced Business: - Identify and establish partnerships with laboratories for outsourcing business. - Negotiate terms and conditions for collaborations to expand the business. Sales and Services to Clients: - Implement effective sales strategies to achieve targets. - Provide excellent customer service to ensure client satisfaction and loyalty. Logistic Management for Store: - Oversee logistics related to the storage and distribution of products. - Ensure efficient management of inventory and timely deliveries.

Job Title: Sales Manager Life Insurance Location: Cochin, Kerala Experience Required: 7 -12 Years Employment Type: Full-Time Salary Range: Up to 10 LPA Email: Contact: 8943753000 Job Summary We are seeking a highly experienced Sales Manager with a mandatory background in Life Insurance to lead and drive business growth for the Virtual Relationship Management (VRM) Inbound Channel. The ideal candidate must have strong expertise in life insurance sales, telesales/inbound channels, bancassurance, and team leadership. This role requires a strategic, results-driven professional capable of delivering revenue targets, improving conversion rates, and ensuring excellent customer experience.  Key Responsibilities Lead the VRM Inbound Life Insurance channel to achieve sales and revenue goals. Drive life insurance sales through inbound customer interactions handled by the VRM team. Develop and implement effective sales strategies to maximize lead conversion and renewal persistency. Monitor key performance indicators such as productivity, product mix, and premium growth. Recruit, train, and mentor the sales team to ensure high-quality performance. Ensure strict compliance with IRDAI regulations and internal company policies. Collaborate with VRM teams and internal departments for seamless customer service delivery. Prepare sales reports, performance reviews, and business updates for management. Identify process gaps and implement improvements to enhance operational efficiency. Required Skills & Competencies Mandatory experience in Life Insurance sales and channel management. Strong understanding of telesales/VRM/bancassurance models. Proven ability to meet and exceed sales targets. Excellent communication, leadership, and team management skills. Strong analytical, problem-solving, and reporting abilities. High energy, self-driven, and goal-oriented personality. Eligibility Criteria Education: Graduate / Postgraduate (MBA preferred). Experience: 7 -12 years specifically in Life Insurance sales (Mandatory). Industry Preference: Life Insurance only. Location: Candidates currently in or willing to relocate to Cochin. Compensation & Benefits Competitive salary package up to 10 LPA. Attractive incentives and performance-based rewards. Strong career growth opportunities within the insurance sector. Supportive and target-driven work culture.  Interested candidates can send their updated CV to: Contact: 8943753000

A job description (JD) for a bancassurance role focuses on driving insurance sales through bank partnerships by building relationships with bank staff, training them on insurance products, and selling directly to bank customers. Key responsibilities include achieving sales targets, providing after-sales support, ensuring regulatory compliance, and managing the relationship between the insurance company and the bank.    Responsibilities Sales and business development: Drive insurance sales through the bank's channels, meet or exceed sales targets, and generate leads from bank customers and walk-ins. Relationship management: Build and maintain strong relationships with bank staff at all levels to foster collaboration and drive business growth. Training and support: Train and motivate bank employees on insurance products, sales techniques, and the company's processes. Customer service: Act as a point of contact for customers and bank staff, handle inquiries, resolve issues, and provide after-sales service.   Compliance and reporting: Ensure all activities comply with regulatory requirements and company policies, and prepare and submit timely sales reports and forecasts. Strategy and analysis: Develop and implement sales strategies, analyze market trends, and monitor performance to identify new opportunities.     Qualifications Education: Typically a bachelor's degree in business, finance, or a related field.  

Role Overview: As an Assistant Manager, you will be responsible for overseeing the daily operations of the optical store, leading the team, ensuring excellent customer service, optimizing sales, and ensuring compliance with industry regulations and company policies. Your role will involve playing a key role in staff development, inventory management, and maintaining a high standard of retail excellence. Key Responsibilities: - Manage the daily operations of the optical store, including opening/closing and scheduling. - Ensure exceptional customer service and patient care. - Oversee the sales process, recommend eyewear solutions, and drive revenue growth. - Analyze sales data to identify opportunities for improvement. - Manage expense control in coordination with upper management. - Handle customer complaints and resolve issues professionally and efficiently. Qualifications Required: - 1-2 years of experience as a sales executive or assistant manager in the retail industry. Please note that this is a full-time job with benefits such as cell phone reimbursement, paid sick time, and paid time off. The work location is in person. Role Overview: As an Assistant Manager, you will be responsible for overseeing the daily operations of the optical store, leading the team, ensuring excellent customer service, optimizing sales, and ensuring compliance with industry regulations and company policies. Your role will involve playing a key role in staff development, inventory management, and maintaining a high standard of retail excellence. Key Responsibilities: - Manage the daily operations of the optical store, including opening/closing and scheduling. - Ensure exceptional customer service and patient care. - Oversee the sales process, recommend eyewear solutions, and drive revenue growth. - Analyze sales data to identify opportunities for improvement. - Manage expense control in coordination with upper management. - Handle customer complaints and resolve issues professionally and efficiently. Qualifications Required: - 1-2 years of experience as a sales executive or assistant manager in the retail industry. Please note that this is a full-time job with benefits such as cell phone reimbursement, paid sick time, and paid time off. The work location is in person.

Role Overview: As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency at Mumbai airport. Key Responsibilities: - Greeting and assisting passengers at the ticket counter - Processing ticket sales and reservations accurately and efficiently - Handling customer inquiries, complaints, and requests professionally - Ensuring compliance with airport and airline regulations and policies - Assisting passengers with check-in, boarding, and baggage processes - Coordinating with airport and airline staff for timely flight departures - Maintaining a clean and organized ticket counter and work area - Providing support to passengers with special needs - Handling cash and credit transactions responsibly - Assisting with any other assigned duties by the supervisor or manager Qualification Required: - High school diploma or equivalent - Previous customer service experience preferred - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Basic computer skills - Flexibility to work weekends, holidays, and lift up to 50 pounds If you are passionate about providing exceptional customer service and seek career growth in the airport and airline industry, we welcome you to apply for this exciting opportunity. Competitive salary, benefits, and a dynamic work environment await you. Join us and be a part of the thrilling world of airport and airline operations!,

As a Department Manager at Reliance Retail in Kerala, you will play a crucial role in driving operational excellence and leading a team across key locations in Cochin, Thiruvananthapuram, Palghat, Thrissur, Kottayam, and Kozhikode. This full-time position requires 4 to 6 years of relevant work experience in retail operations. **Key Responsibilities:** - Supervise daily department operations to ensure exceptional product displays, inventory availability, and compliance with company standards. - Lead, motivate, and develop a high-performing department team, conducting regular training and performance assessments. - Monitor sales performance, develop sales strategies, and implement initiatives to achieve and exceed departmental targets. - Engage in active vendor management, from sourcing quality products to negotiating contracts and maintaining strong supplier partnerships. - Implement and monitor loss prevention policies, conducting regular audits and trainings to ensure minimal shrinkage. - Foster strong relationships with customers, promptly resolving inquiries, feedback, and complaints to maximize satisfaction. - Collaborate with store management to coordinate promotional activities, optimize store layout, and ensure effective merchandising. - Oversee inventory control, including ordering, stock rotation, and cycle counts to maintain accurate records and reduce wastage. **Qualifications And Skills:** - Extensive retail operations experience is a must, with a proven track record of achieving department or store targets. - Demonstrated ability in team leadership, providing clear direction, motivation, and development for a diverse retail team. - Proficiency in sales forecasting, with the ability to analyze trends and adapt strategies to maximize departmental performance. - Solid experience in vendor management including negotiation, selection, and ensuring supplier compliance and product quality. - Strong background in loss prevention, implementing controls and processes to minimize shrinkage and protect company assets. - Expertise in customer relationship management, ensuring consistent and high-quality customer service that drives loyalty. - Keen analytical and problem-solving skills, able to assess department needs, troubleshoot issues, and implement improvements. - Excellent communication and interpersonal skills to effectively interact with staff, management, and customers in a fast-paced environment. As a Department Manager at Reliance Retail in Kerala, you will play a crucial role in driving operational excellence and leading a team across key locations in Cochin, Thiruvananthapuram, Palghat, Thrissur, Kottayam, and Kozhikode. This full-time position requires 4 to 6 years of relevant work experience in retail operations. **Key Responsibilities:** - Supervise daily department operations to ensure exceptional product displays, inventory availability, and compliance with company standards. - Lead, motivate, and develop a high-performing department team, conducting regular training and performance assessments. - Monitor sales performance, develop sales strategies, and implement initiatives to achieve and exceed departmental targets. - Engage in active vendor management, from sourcing quality products to negotiating contracts and maintaining strong supplier partnerships. - Implement and monitor loss prevention policies, conducting regular audits and trainings to ensure minimal shrinkage. - Foster strong relationships with customers, promptly resolving inquiries, feedback, and complaints to maximize satisfaction. - Collaborate with store management to coordinate promotional activities, optimize store layout, and ensure effective merchandising. - Oversee inventory control, including ordering, stock rotation, and cycle counts to maintain accurate records and reduce wastage. **Qualifications And Skills:** - Extensive retail operations experience is a must, with a proven track record of achieving department or store targets. - Demonstrated ability in team leadership, providing clear direction, motivation, and development for a diverse retail team. - Proficiency in sales forecasting, with the ability to analyze trends and adapt strategies to maximize departmental performance. - Solid experience in vendor management including negotiation, selection, and ensuring supplier compliance and product quality. - Strong background in loss prevention, implementing controls and processes to minimize shrinkage and protect company assets. - Expertise in customer relationship management, ensuring consistent and high-quality customer service that drives loyalty. - Keen analytical and problem-solving skills, able to assess department needs, troubleshoot issues, and implement improvements. - Excellent communication and interpersonal skills to effectively interact with staff, management, and customers in a fast-paced environment.

As a Customer Service Officer in the Legal Service Team at our leading Australian migration consultancy, your role is crucial in ensuring excellent client service while upholding compliance with Australian immigration standards. You will be responsible for managing client interactions, supervising the Legal team, and facilitating accurate communication in line with the MARA Code of Conduct. **Key Responsibilities:** - **Client Management & Service Quality** - Serve as the escalation point for complex client queries and complaints. - Ensure timely, professional, and accurate responses are provided to clients. - Maintain a client-first approach to enhance satisfaction and trust in the firm. - **Team Leadership & Training** - Lead, train, and mentor customer service officers in handling migration clients. - Allocate workload, monitor service standards, and ensure adherence to timelines. - Conduct ongoing training on client communication, compliance updates, and CRM processes. - **Legal & Compliance Alignment** - Collaborate with RMAs and legal officers to ensure client advice is compliant and accurate. - Uphold MARA Code of Conduct standards in all communication and documentation. - Safeguard confidentiality and integrity of client records. - **Process & CRM Management** - Oversee CRM usage to ensure tasks and remarks are updated for each client file. - Ensure accurate documentation of client interactions and case progress. - Identify process gaps and implement efficiency improvements. - **Performance Monitoring & Reporting** - Track KPIs such as client response time, resolution rates, and satisfaction levels. - Prepare periodic reports for senior management and compliance heads. - Gather and analyze client feedback to enhance service quality. - **Cross-Functional Collaboration** - Coordinate with legal, accounts, and operations teams for seamless client support. - Support lawyers with scheduling, documentation, and client follow-ups. - Communicate recurring issues and client insights to management for process enhancement. **Requirements:** - Bachelor's degree in Business Administration, Management, or related field. - Proven experience as a Customer Service Officer (preferably in legal, migration, or consultancy services). - Strong knowledge of client service management, preferably with exposure to Australian migration services. - Excellent communication, conflict resolution, and problem-solving skills. - Ability to lead, motivate, and develop a high-performing team. - Proficiency in CRM tools and MS Office Suite. - High attention to detail and commitment to compliance and confidentiality. This is a full-time position that requires a Bachelor's degree in a related field, at least 3 years of customer service experience, proficiency in English, and working in person at our location.,

You will be responsible for leading, motivating, and mentoring restaurant managers and staff to create a positive and productive work environment. Providing guidance and support in areas such as customer service, conflict resolution, and problem-solving will be crucial. Ensuring adequate staffing levels, scheduling, and training to meet operational needs is essential. - Lead, motivate, and mentor restaurant managers and staff - Provide guidance and support in customer service, conflict resolution, and problem-solving - Ensure adequate staffing levels, scheduling, and training You will need to establish networks and partnerships to develop B2B business and explore new revenue streams to maximize revenue. - Establish networks and partnerships for B2B business - Explore and develop new revenue streams Your role will involve overseeing the daily operations of each restaurant to ensure efficiency and effectiveness within established guidelines, procedures, and budgets. Monitoring key performance indicators such as sales, food costs, and customer satisfaction will be important. - Ensure efficient daily operations within established guidelines and budgets - Monitor key performance indicators such as sales and customer satisfaction Ensure a consistently positive customer experience across all restaurant locations by monitoring feedback and implementing measures to improve satisfaction. Maintaining high standards of cleanliness, hygiene, and ambiance in the restaurants is a key responsibility. - Ensure positive customer experience - Maintain cleanliness, hygiene, and ambiance standards Analyze financial data, identify trends, and implement strategies to improve profitability. Managing budgets, controlling costs, and maximizing revenue generation will be part of your financial performance responsibilities. - Analyze financial data and implement strategies for profitability - Manage budgets and maximize revenue generation Ensure compliance with food safety regulations, health codes, and licensing requirements. Implement safety protocols to prevent accidents and maintain a safe working environment. - Ensure compliance with safety regulations - Implement safety protocols for a safe working environment You will assist in recruitment, setting job descriptions and KRAs for various departments, and monitoring departmental performance. Coordinating with managers for leave management and planning smooth operations will also be part of your responsibilities. - Assist in recruitment and setting job descriptions - Monitor departmental performance and coordinate leave management Strong understanding of restaurant operations, excellent leadership, communication, and interpersonal skills, and proficiency in restaurant management software are required. You must be able to work independently, manage multiple priorities, and have a high attention to detail and accuracy. Additionally, you should have proficiency in English, Malayalam, and Hindi. This is a full-time, permanent role with benefits including food provision and Provident Fund. A Bachelor's degree is preferred, and the work location is in person. You will be responsible for leading, motivating, and mentoring restaurant managers and staff to create a positive and productive work environment. Providing guidance and support in areas such as customer service, conflict resolution, and problem-solving will be crucial. Ensuring adequate staffing levels, scheduling, and training to meet operational needs is essential. - Lead, motivate, and mentor restaurant managers and staff - Provide guidance and support in customer service, conflict resolution, and problem-solving - Ensure adequate staffing levels, scheduling, and training You will need to establish networks and partnerships to develop B2B business and explore new revenue streams to maximize revenue. - Establish networks and partnerships for B2B business - Explore and develop new revenue streams Your role will involve overseeing the daily operations of each restaurant to ensure efficiency and effectiveness within established guidelines, procedures, and budgets. Monitoring key performance indicators such as sales, food costs, and customer satisfaction will be important. - Ensure efficient daily operations within established guidelines and budgets - Monitor key performance indicators such as sales and customer satisfaction Ensure a consistently positive customer experience across all restaurant locations by monitoring feedback and implementing measures to improve satisfaction. Maintaining high standards of cleanliness, hygiene, and ambiance in the restaurants is a key responsibility. - Ensure positive customer experience - Maintain cleanliness, hygiene, and ambiance standards Analyze financial data, identify trends, and implement strategies to improve profitability. Managing budgets, controlling costs, and maximizing revenue generation will be part of your financial performance responsibilities. - Analyze fi

As an Operations & Client Support Executive at our company in Kochi, you will have the exciting opportunity to be involved in various aspects of logistics, market research, sales support, client relationship management, and order processing. Your role will be crucial in ensuring smooth operations and delivering high-quality service to both internal and external stakeholders. **Key Responsibilities:** - Assist in managing daily logistics operations to ensure timely delivery of products in optimal condition. - Conduct market research to provide valuable insights for the sales team regarding customer behavior, competitor activity, and market trends. - Facilitate the end-to-end order processing cycle to accurately record, track, and fulfill customer orders. - Build and maintain strong client relationships by understanding client needs and providing prompt support. - Maintain detailed records of shipment status, inventory levels, order details, and client communications. - Coordinate with vendors, transporters, and internal departments to resolve logistical challenges. - Contribute to the development of distribution strategies to improve delivery timelines and operational efficiency. - Prepare and analyze performance reports focusing on key logistics, sales, and customer service metrics. - Assist in creating sales presentations and reports using data from market research and client feedback. **Qualifications Required:** - Recent graduates or students pursuing a degree in Supply Chain Management, Logistics, Business Administration, Sales, or Marketing are encouraged to apply. - Foundational knowledge of supply chain processes, logistics functions, and market research techniques is preferred. - Strong verbal and written communication skills for effective collaboration across departments and with external stakeholders. - Ability to multitask, manage time efficiently, and prioritize tasks in a fast-paced, team-oriented environment. - Excellent attention to detail, organizational capabilities, and commitment to delivering quality work. - Proficiency in MS Office tools, especially Excel, Word, and Outlook, with basic data analysis skills. - Proactive attitude, problem-solving mindset, and willingness to learn new skills and take on challenges. This role provides a solid foundation for individuals looking to kickstart a career in logistics, client services, or sales support. You will have ample opportunities for growth and learning in a supportive and dynamic environment. As an Operations & Client Support Executive at our company in Kochi, you will have the exciting opportunity to be involved in various aspects of logistics, market research, sales support, client relationship management, and order processing. Your role will be crucial in ensuring smooth operations and delivering high-quality service to both internal and external stakeholders. **Key Responsibilities:** - Assist in managing daily logistics operations to ensure timely delivery of products in optimal condition. - Conduct market research to provide valuable insights for the sales team regarding customer behavior, competitor activity, and market trends. - Facilitate the end-to-end order processing cycle to accurately record, track, and fulfill customer orders. - Build and maintain strong client relationships by understanding client needs and providing prompt support. - Maintain detailed records of shipment status, inventory levels, order details, and client communications. - Coordinate with vendors, transporters, and internal departments to resolve logistical challenges. - Contribute to the development of distribution strategies to improve delivery timelines and operational efficiency. - Prepare and analyze performance reports focusing on key logistics, sales, and customer service metrics. - Assist in creating sales presentations and reports using data from market research and client feedback. **Qualifications Required:** - Recent graduates or students pursuing a degree in Supply Chain Management, Logistics, Business Administration, Sales, or Marketing are encouraged to apply. - Foundational knowledge of supply chain processes, logistics functions, and market research techniques is preferred. - Strong verbal and written communication skills for effective collaboration across departments and with external stakeholders. - Ability to multitask, manage time efficiently, and prioritize tasks in a fast-paced, team-oriented environment. - Excellent attention to detail, organizational capabilities, and commitment to delivering quality work. - Proficiency in MS Office tools, especially Excel, Word, and Outlook, with basic data analysis skills. - Proactive attitude, problem-solving mindset, and willingness to learn new skills and take on challenges. This role provides a solid foundation for individuals looking to kickstart a career in logistics, client services, or sales support. You will have ample opportunities for growth and learning in a supportive and dynam

As a Quality Analyst, your role will involve calibrating and supporting quality standards to ensure that quality and customer satisfaction goals are consistently met in a timely manner. Your responsibilities will include: - Auditing calls, chats, emails, etc., both for external and internal communication, and providing feedback on strengths and areas for development to enhance the performance of Executives. - Monitoring quality and accuracy attributes, and recommending solutions to address root causes. - Assisting in customizing quality review guidelines and creating plans to achieve quality and customer satisfaction goals. - Providing recommendations for improving the quality process to meet objectives effectively. - Sharing daily reports on quality audit with the management for review and analysis. Qualifications required for this role include: - Minimum of 2 years of work experience in relevant processes such as Voice, Email, and Chat. - Bachelor's degree in any stream. - At least two years of experience as a quality analyst. - Proficiency in using a quality monitoring data management system to compile and track performance at both team and individual levels. - Strong interpersonal and customer service skills, along with excellent verbal and written communication abilities. - Research, analytical, and problem-solving skills, with a good knowledge of Excel. - Knowledge and effective use of quality management processes and tools. - Ability to work independently as well as collaboratively within a team environment. Your telecom experience and knowledge in CRM will be advantageous in performing your responsibilities effectively. Being a fast learner who can work towards set targets will be beneficial in this role. Your dedication to maintaining strong quality standards and your ability to provide valuable insights for process improvement will contribute to the overall success of the team and organization.,

As a Customer Relationship Officer in the International Voice Process at Kochi location, you will be responsible for: - Providing excellent proficiency in English following international communication standards. - Demonstrating strong customer handling and communication skills. - Being ready to work in rotational shifts as per the given timings. Qualifications required for this role include: - Excellent proficiency in English. - Strong customer handling and communication skills. - Willingness to work in rotational shifts. The company provides benefits such as health insurance and provident fund.,

As a Customer Relationship Manager, you will be responsible for building and maintaining profitable relationships with key customers. Your main duties will include: - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the customer base through upselling and cross-selling. - Understanding the individual needs of key customers and addressing them. - Conducting business reviews using CRM programs. - Knowing your competition and strategizing accordingly. Qualifications required for this role include: - Previous experience in customer relationship management. - Strong communication and interpersonal skills. - Knowledge of CRM programs. - Ability to strategize and plan effectively. For more details about this Customer Relationship Manager position, please contact 9947640555. Please note that this is a full-time position with health insurance benefits, and the work location is in person.,