785 Customer Support Executive Jobs in Kochi

Dear Candidate, We are Hiring for Telecalling Sales/ Telemarking Sales / Telesales role based at Kochi, Hyderabad, Bangalore, Chennai locations. DO check the Job description and other details.  Eligibility: HSC Pass Experience: Min. 6+ months in Customer Service /UpsellingSalary: 18,000 22,000 In-Hand (Based on last drawn) OnlyShift:    2 Rotational Weekday Off (Between Mon to Fri) Females: 10 AM 7 PM Males: 12 PM 9 PM  Interested candidates can check the below mentioned details Contact person Name- BalakumarMail id- balakumar@softonehr.com Contact Details- 7823907362  Job description:     6+ months of telesales or outbound calling experience or Customer service experience. Smart selling approach persuasive yet consultative Strong communication skills (spoken + written) in English + any Indian language Clear diction and confident speech Strong attention to detail + excellent organizational skills High energy, target orientation, and resilience under pressure  Why You will Love Working Here Dynamic, performance-driven culture Transparent targets + real rewards + daily hustle Regular incentives, shoutouts, and career growth A tight-knit team that works hard and celebrates harder   Interested candidates can share their resume to Mr. Balakumar on  balakumar@softonehr.com or can call on 7823907362

Business Development Executive (BDE) Gynaec Division- Surgical Implants Preferred: Female candidates Location: Multiple Locations Employment Type: Full-Time   Overview We are seeking a dynamic Business Development Executive (BDE) to support growth in the Gynaecology Surgical Implants segment. The role focuses on field sales, customer engagement, and on-ground support for surgical implant products, ensuring strong connect with healthcare professionals across your assigned territory.  Key Responsibilities Promote and support Gynaec surgical implant products across government and private hospitals. Build strong relationships with surgeons, doctors, and hospital teams. Identify potential customers, generate leads, and expand market presence. Conduct product demonstrations, presentations, and case-support activities. Participate in field marketing and medical education initiatives. Track orders, coordinate with internal teams, and ensure timely product availability. Provide post-sales support, address customer queries, and ensure satisfaction. Maintain territory reports, market insights, and sales documentation.  Qualifications Experience: 6 months to 3 years in medical, surgical, or diagnostic product sales. Education: Graduate (Science, Nursing, Pharma, Biomedical Engineering preferred). Age: Up to 28 years. Preferred: Female candidates with experience in healthcare field sales.  Skills & Attributes Strong communication and relationship-building skills Effective presentation and negotiation abilities High learning agility and field-readiness Ability to work independently and travel within territory Comfort supporting surgical cases on-site when required Familiarity with basic IT tools for sales reporting  

As a Customer Support cum Admin at Flavorarc Foods Pvt. Ltd., you will play a crucial role in ensuring customer satisfaction and smooth operations. Your responsibilities will include: - Handling inbound and outbound customer queries via phone, email, and other communication channels. - Providing prompt, professional, and efficient support to customers, resolving issues effectively. - Maintaining records of customer interactions and updating databases accordingly. - Assisting in administrative tasks such as preparing reports, documentation, and handling correspondence. - Coordinating with internal teams (sales, logistics, production) to ensure smooth order processing and customer satisfaction. - Managing office-related administrative activities and supporting day-to-day operations. - Maintaining a positive and professional attitude when dealing with customers and colleagues. Qualifications required for this role: - Bachelor's degree in any discipline. - Minimum 2 years of experience in customer support and/or administrative roles (preferably in the food industry or related sectors). - Proficiency in Malayalam & English languages. - Excellent communication and interpersonal skills. - Strong organizational and multitasking abilities. - Proficiency in MS Office (Word, Excel, PowerPoint) and basic computer applications. - Customer-oriented with problem-solving skills. About Flavorarc Foods Pvt. Ltd.: Flavorarc Foods Pvt. Ltd. is a growing food industry-based company dedicated to delivering high-quality food products with a focus on customer satisfaction and operational excellence. Join our team and enjoy a friendly and supportive work environment. Please note that this is a full-time, permanent position based in Kochi with a salary of 15,000 per month.,

As a Customer Care Executive at our Builders and Developers company in Kochi, Panampilly Nagar, your role will involve providing post-sale documentation support and managing customer interactions to enhance customer satisfaction. You will be responsible for resolving queries and providing support to ensure a positive experience for our customers. Key Responsibilities: - Provide post-sale documentation support - Manage customer interactions effectively - Resolve customer queries in a timely manner - Enhance customer satisfaction through excellent service Qualifications Required: - Graduation in any field - Fluency in English and Malayalam - 1-2 years of experience in the real estate or builders and developers industry If you have the required qualifications and experience, and are passionate about delivering exceptional customer service, we encourage you to apply for this full-time position. The working hours are Monday to Saturday from 9.00 am to 5.30 pm. Please send your updated resume to mdjinitha@gmail.com to be considered for this role. (Note: No additional details of the company were provided in the Job Description),

As a Customer Support Analyst at PracticeSuite, Inc., you will be a crucial part of enabling medical practices and healthcare facilities to create an exceptional patient experience. Your role will involve providing solid voice and non-voice support to US-based clients with a focus on delivering high-quality service while showcasing excellent communication skills both verbally and in writing. Operating with minimal supervision, you will play a key role in modernizing practices and ensuring a seamless customer support experience. **Roles and Responsibilities:** - Possessing over 3 years of experience in voice and non-voice support for US clients. - Demonstrating excellent communication skills in both oral and written forms. - Operating independently with limited supervision. - Showing assertiveness, goal-oriented mindset, and self-motivation. - Ability to multitask, handle pressure, and meet deadlines. - Being detail-oriented with strong telephone and spelling skills. - Proficiency in typing and PC skills, including MS Word, Power Point, and Excel. - Working effectively both independently and as part of a team. - Being a proactive problem solver who prioritizes customer perspective. - Quick learner with the ability to grasp product domain knowledge. **Skills:** Experience in the Medical Billing AR Calling domain is preferred. **Location:** Mumbai / Kochi (Work from Office) **Shift:** US Shift (6:30 PM to 3:30 PM) At PracticeSuite, we are a national cloud computing software company based in Tampa, FL, dedicated to providing a cloud-based 360Office Platform to healthcare facilities. With an agile management team, high employee morale, and exceptional customer satisfaction and retention rates, we are one of the fastest-growing companies in the healthcare industry. Join us on our journey to revolutionize healthcare by visiting our website at www.practicesuite.com. If you are passionate about delivering top-notch customer support and meet the qualifications mentioned above, we encourage you to share your resume at merin@practicesuite.com.,

You will be working at the Highcourt OPPO Service Center from Monday to Saturday, with timings from 09.30 AM to 06.30 PM. As a female candidate, you should possess good communication skills, a Diploma/Degree qualification, and be willing to work under pressure. Additionally, having good presentation skills and knowledge of Excel will be beneficial for this full-time job. Key Responsibilities: - Maintain good communication with customers - Handle service inquiries and complaints effectively - Utilize Excel for data management Qualifications Required: - Diploma/Degree - Good communication skills - Ability to work under pressure - Excellent presentation skills - Knowledge of Excel The job provides benefits such as health insurance and Provident Fund. The work location is in person at the Highcourt OPPO Service Center.,

Role Overview: As a Senior Executive- Customer Care, your main responsibility is to serve as a specialized escalation point within the contact centre. You will be handling complex queries, unresolved complaints, critical customer concerns, and coordinating with internal departments to ensure quick and satisfactory resolutions. Your role will involve providing guidance, quality checks, and back-end coordination to support Level 1 agents in maintaining high customer satisfaction and healthcare standards adherence. Key Responsibilities: - Handle escalated calls, emails, and chats from Level 1 agents related to service delays, report issues, appointment disputes, complaints, and other unresolved patient concerns. - Coordinate with backend teams such as lab operations, home collection units, IT, logistics, and branches to ensure timely resolution of escalations. - Ensure timely call-backs and adherence to resolution TAT for all escalated tickets and patient queries. - Document all interactions, resolutions, and pending items in the CRM / ticketing system for tracking and analysis. - Follow up on critical cases including VIP patients, legal cases, and service recovery scenarios. - Perform quality audits of L1 tickets, identifying areas for improvement and coaching requirements. - Maintain SOP compliance and suggest process improvements based on frequent issue trends. - Participate in team huddles, review meetings, and training programs to enhance service delivery. Qualification Required: - BSc/ Diploma (Technical) Please note that the job is full-time and requires in-person work at the specified location.,

Role Overview: As a Customer Support Executive, you will be responsible for managing a team of representatives who provide excellent customer service and after-sales support. Your role will involve creating and overseeing policies and procedures to ensure a standardized level of service for all customers. Additionally, you will be in charge of selecting staff during the hiring process and maintaining the quality of service delivery. Key Responsibilities: - Managing a team of customer support representatives. - Overseeing the customer service process. - Planning and implementing training programs for staff. - Resolving customer complaints efficiently. Qualification Required: - Any degree Additional Details: The company prefers candidates who are fluent in Hindi and English for this full-time position in a day shift. A performance bonus is also provided. The work location is in person. If you have any further queries or wish to apply for this role, please contact us.,

As a Customer Support Specialist at our company, your role will involve providing comprehensive support to customers with inquiries related to software, products, portals, and recruiting. You will also contribute to the development and optimization of reporting features for our upcoming software launch. Additionally, you will be responsible for managing the in-software live chat system and organizing the ticket system to ensure efficient issue resolution. Key Responsibilities: - Providing customer support for inquiries related to software, products, portals, and recruiting - Developing and optimizing reporting features for the software launch - Managing the in-software live chat system - Handling and organizing the ticket system for efficient issue resolution Qualifications Required: - Excellent communication skills in written English with a customer-oriented mindset - Solid understanding of software applications and ability to quickly learn new systems - Strong problem-solving abilities to identify and resolve complex customer issues independently - Experience with data analysis and creating reports, preferably in a software environment,

Role Overview: As an ERP Software Support Specialist, your primary responsibility is to understand customer issues related to the software and collaborate with developers to resolve them. You will be the main point of contact with customers and ensure timely updates on the status of pending tickets until they are successfully resolved. Key Responsibilities: - Understand the software and its modules thoroughly. - Professionally answer calls, provide information about ERP services, and gather complaint details. - Translate customer complaints regarding ERP to the development team effectively. - Offer networking and hardware support. - Provide technical support and guidance to clients. - Conduct training sessions for clients on the usage of ERP modules. - Address client queries and issues through calls, messages, and emails. - Uphold a high level of process quality, consistency, and foster a strong customer relationship. - Identify and document change requests from clients. - Collaborate with the development team for issue resolution. Qualifications Required: - Good presentation skills - Excellent verbal communication abilities - Positive attitude towards achieving final closure through providing solutions - Experience in an IT background company *Note: Additional Details were not provided in the Job Description.*,

As a C# developer joining the support team, you will be responsible for: - Writing clean, scalable code using C# programming language - Collaborating with team members to design and implement new features - Troubleshooting and debugging applications to ensure optimal performance Qualifications required for this role include: - Strong knowledge of C# programming - Understanding of software development lifecycle - Ability to work well in a team environment Please note that this role is suitable for freshers and interns, and the work location is in person with a day shift schedule. The application deadline is 20/06/2025.,

You will be joining Faboolux Interiors as a Customer Relation Executive based in Kochi. Your main responsibility will involve managing client relations, ensuring customer satisfaction, and delivering exceptional customer service. Your daily tasks will include communicating with clients, addressing their concerns, and ensuring a seamless and delightful customer experience. - Manage client relations effectively - Ensure customer satisfaction by addressing their needs - Provide exceptional customer service - Communicate with clients on a regular basis - Address client concerns promptly and efficiently - Maintain a positive and cooperative attitude - Strong Interpersonal Skills and Communication - Experience in Client Relations and Customer Satisfaction - Proven skills in Customer Service - Ability to work collaboratively and maintain a positive attitude - Excellent problem-solving skills - Ability to adapt and thrive in a fast-paced environment - Bachelor's degree in Business Administration, Communication, or a related field is a plus,

As a Sales Executive in our company, your role will involve identifying and targeting potential clients in various commercial sectors such as office spaces, restaurants, salons, boutiques, bakeries, event centers, and more. You will be responsible for developing and maintaining client relationships to generate new business opportunities. Key Responsibilities: - Learn and apply technical details related to design and construction processes for commercial buildings, and effectively communicate technical solutions to clients. - Demonstrate a strong understanding of the company's offerings, including design services, construction techniques, materials, and technologies used in commercial projects. - Provide ongoing technical support to clients throughout the sales process and assist with any technical questions or issues that may arise. - Handle leads, maintain regular updates, and follow up daily, including the generation of reports. Coordinate details with the marketing team as required. - Collaborate closely with the design and engineering teams to ensure client requirements are met and projects are successfully delivered. - Conduct market research to stay informed about industry trends, competitor activities, and market demands in order to identify new opportunities. - Oversee the sales process from the initial contact with clients to project handover to the construction department, ensuring that timelines and budgets are met. - Record all work details in Google Sheets and the ERP software. Qualifications Required: - Bachelor's degree is required. - Minimum of 1 year of total work experience. - Proficiency in English language. - Availability for day shift work. Please note that this is a full-time, permanent position with a day shift schedule. The work location is in person, and the expected start date is 15/06/2025. As a Sales Executive in our company, your role will involve identifying and targeting potential clients in various commercial sectors such as office spaces, restaurants, salons, boutiques, bakeries, event centers, and more. You will be responsible for developing and maintaining client relationships to generate new business opportunities. Key Responsibilities: - Learn and apply technical details related to design and construction processes for commercial buildings, and effectively communicate technical solutions to clients. - Demonstrate a strong understanding of the company's offerings, including design services, construction techniques, materials, and technologies used in commercial projects. - Provide ongoing technical support to clients throughout the sales process and assist with any technical questions or issues that may arise. - Handle leads, maintain regular updates, and follow up daily, including the generation of reports. Coordinate details with the marketing team as required. - Collaborate closely with the design and engineering teams to ensure client requirements are met and projects are successfully delivered. - Conduct market research to stay informed about industry trends, competitor activities, and market demands in order to identify new opportunities. - Oversee the sales process from the initial contact with clients to project handover to the construction department, ensuring that timelines and budgets are met. - Record all work details in Google Sheets and the ERP software. Qualifications Required: - Bachelor's degree is required. - Minimum of 1 year of total work experience. - Proficiency in English language. - Availability for day shift work. Please note that this is a full-time, permanent position with a day shift schedule. The work location is in person, and the expected start date is 15/06/2025.

As a Customer Support Officer, you will be responsible for providing exceptional customer service to Tamil-speaking customers. Your main duties will include addressing customer inquiries and concerns through various channels such as phone, email, and live chat. Additionally, you will document customer interactions, troubleshoot product issues, and collaborate with other departments to ensure customer satisfaction. Key Responsibilities: - Provide high-quality customer support in Tamil language through phone, email, and live chat. - Address customer inquiries, concerns, and complaints professionally. - Document customer interactions accurately in the support system. - Troubleshoot product issues and offer effective solutions to customers. - Resolve customer problems in a timely manner to ensure satisfaction. - Maintain a high level of customer satisfaction through clear and empathetic communication. - Collaborate with other departments to resolve complex issues. - Follow up on customer queries to ensure complete resolution and satisfaction. Qualifications and Skills: - Fluency in Tamil (both written and spoken) is mandatory. - Excellent verbal and written communication skills in English. - Previous experience in customer service or customer support roles is preferred but not required. - Strong problem-solving skills and ability to handle customer issues effectively. - Friendly, empathetic, and professional attitude. - Basic computer skills and familiarity with customer support software is preferred. Please note: This job is full-time with a day shift schedule and requires in-person work at the Cochi location. In case you need to contact the employer, you can reach them at +91 8078392374. As a Customer Support Officer, you will be responsible for providing exceptional customer service to Tamil-speaking customers. Your main duties will include addressing customer inquiries and concerns through various channels such as phone, email, and live chat. Additionally, you will document customer interactions, troubleshoot product issues, and collaborate with other departments to ensure customer satisfaction. Key Responsibilities: - Provide high-quality customer support in Tamil language through phone, email, and live chat. - Address customer inquiries, concerns, and complaints professionally. - Document customer interactions accurately in the support system. - Troubleshoot product issues and offer effective solutions to customers. - Resolve customer problems in a timely manner to ensure satisfaction. - Maintain a high level of customer satisfaction through clear and empathetic communication. - Collaborate with other departments to resolve complex issues. - Follow up on customer queries to ensure complete resolution and satisfaction. Qualifications and Skills: - Fluency in Tamil (both written and spoken) is mandatory. - Excellent verbal and written communication skills in English. - Previous experience in customer service or customer support roles is preferred but not required. - Strong problem-solving skills and ability to handle customer issues effectively. - Friendly, empathetic, and professional attitude. - Basic computer skills and familiarity with customer support software is preferred. Please note: This job is full-time with a day shift schedule and requires in-person work at the Cochi location. In case you need to contact the employer, you can reach them at +91 8078392374.

As a Customer Support Officer, your role involves a diverse range of responsibilities to ensure exceptional customer service: - Respond to Inquiries: Address customer questions and concerns through various channels like phone calls, emails, live chat, and social media. - Resolve Complaints: Handle and resolve customer complaints in a timely and effective manner to make customers feel heard and valued. - Manage Records: Keep accurate records of customer interactions, inquiries, complaints, and actions taken. - Provide Information: Offer detailed information about products, services, usage instructions, terms, conditions, and policy details. - Build Relationships: Develop strong customer relationships to encourage loyalty and repeat business. - Handle Returns and Exchanges: Manage returns, exchanges, and refunds following company policies. - Collaboration: Work closely with sales, marketing, and technical support departments to address complex customer issues. - Proactive Engagement: Reach out to customers proactively to assist, gather feedback, or inform about new products and services. - Meet Targets: Achieve individual and team performance metrics like customer satisfaction scores and response time benchmarks. - Training and Development: Continuously improve knowledge of company products, services, industry trends, and best practices. To excel as a Customer Support Officer, you should possess the following key skills: - Communication Skills: Strong verbal and written communication abilities for effective interactions. - Problem-Solving Skills: Think critically and find prompt solutions to customer issues. - Patience and Empathy: Demonstrate patience and empathy to manage difficult situations and provide excellent service. - Attention to Detail: Ensure accuracy in record-keeping and communication for trust and reliability. - Multitasking Abilities: Handle multiple inquiries and tasks simultaneously without compromising quality. - Technical Proficiency: Familiarity with customer service software, databases, and tools. - Time Management: Efficiently manage time to balance responsibilities and meet performance targets. - Team Collaboration: Work well within a team and coordinate efforts for a seamless customer experience. - Learning Agility: Quickly adapt to new information, tools, and processes in evolving customer service roles. - Positive Attitude: Maintain a positive attitude, especially in challenging situations, to provide a pleasant customer experience. Please note that this is a full-time, permanent position based in Kochi, Kerala. The work location is in person with day shift and morning shift schedules. Prior experience as a Customer Support Officer for at least 1 year is preferred. Benefits include health insurance and provident fund. Feel free to contact the employer at +91 7593 847 625 for further discussion.,

As a Sales & Marketing cum Customer Service Executive in the Logistics & Shipping industry in Kochi, UAE, your role will involve a combination of sales, marketing, and customer service tasks. You will be responsible for promoting logistics services, handling customer inquiries and issues, and ensuring customer satisfaction. Your primary qualifications and requirements for this role include: - A Degree in logistics - Good command over English - A positive attitude - Essential shipping knowledge - Active and willing to learn - Basic computer knowledge of MS Office/MS Excel The company is looking for candidates who are located in nearby areas of Kochi. This is a full-time position with a day shift schedule. Fluency in English is preferred, and the work will be conducted in person at the designated location.,

As a Customer Support Specialist at Medcity International Academy (MIA) based in Kochi, your primary role will involve managing customer inquiries, providing technical support, ensuring customer satisfaction, and executing daily operational tasks. Your responsibilities will include: - Responding to client queries promptly and efficiently - Troubleshooting technical issues to resolution - Delivering exceptional service to maintain high customer satisfaction levels To excel in this role, you should possess the following qualifications: - Strong Customer Support and Customer Satisfaction skills - Excellent Interpersonal Skills - Technical Support and Analytical Skills - Outstanding problem-solving abilities - Effective communication skills - Ability to work collaboratively as part of a team - Prior experience in customer service is a plus - Bachelors degree in any relevant field MIA is a premier training center specializing in language and nursing assessment tests, offering a range of courses including IELTS, OET, TOEFL, PTE, Duolingo English Test, CELPIP, NCLEX-RN, Prometric, CBT(UK), DHA, HAAD, MOH, BLS, ACLS, and German language training. Our top-notch training strategies and state-of-the-art pedagogical equipment have established us as a reputed institution known for empowering students to excel in their exams.,

As an Executive in Customer Service and Sales Support within the Marketing & Sales department, your role involves interacting with customers to generate sales leads, understand their needs, and build trust through effective communication. You are responsible for providing accurate information to the marketing team, handling customer complaints, and ensuring timely resolutions. Additionally, you will maintain records of customer interactions, process accounts, and follow communication procedures. Key Responsibilities: - Generate sales leads and queries from target accounts - Identify decision makers and influencers in target accounts via telecall - Develop relationships with customers by pitching URBX international Logistics services - Negotiate rates with shipping lines/agents for export and import shipments - Handle pre-shipment and post-shipment documentation for key accounts - Coordinate with internal departments to meet customer requirements - Manage job costing and job locking processes Qualifications Required: - Minimum 2 years of experience in the freight forwarding industry - Proficiency in written and verbal English communication - Strong team player with the ability to collaborate effectively - Established contacts with shipping line marketing, documentation, operations, and vendors In this role, you will be working full-time on a permanent basis in day and morning shifts at the designated work location.,

As a part of Tata Power Solar Projects, you will be responsible for the following duties and responsibilities: - Responding to customer inquiries and providing technical support via phone in a timely and professional manner. - Troubleshooting technical issues reported by customers and working towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary. - Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction. - Keeping accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken. - Following up with customers to ensure their technical issues have been resolved and their satisfaction is met. Qualifications Required: - B.Tech in EEE - Minimum 6 months experience in the solar or electrical field Please note that candidates should possess a laptop and preference will be given to male candidates near Aluva. This is a permanent job type with benefits including health insurance and paid sick time. Fluency in English is preferred for this position. The work location is in person at Aluva.,

As a part of our team at Joboy, you will be dedicated to delivering superior quality and value-for-money experiences to our customers. If you are someone who values time, quality, attention to detail, and extreme customer focus, then we are looking for you to join our team of highly motivated and focused professionals. Key Responsibilities: - Possess excellent customer/client management skills, including strong communication and convincing abilities - Experience of interacting with various stakeholders effectively - Demonstrated skills in coordination and negotiation - Proficiency in using various computer applications - Added experience in generating various reports - Demonstrated commercial acumen and basic financial knowledge - Previous experience working in a call center or customer care environment - Strong service mentality towards customers - Ability to speak multiple languages will be considered an advantage Qualification Required: - Graduate/Post-Graduate degree If you are looking for a challenging role in a dynamic environment, and meet the requirements mentioned above, please send your resume to recruitment@serville.in. The job is based in Kochi, Kerala, and the salary range offered is the best in the industry. This is an in-office job with a required experience of 1-3 years.,