789 Customer Segmentation Jobs

Customer Relationship Management ManagerJob Category: CRM ManagerJob Type: Full TimeJob Location: banagloreSalary: 10-20LPAYears of Experience: 7-15yrsLinkedInFacebookTwitterEmailWhatsAppCopy LinkShareAbout the Role We are seeking a CRM Manager to lead customer relationship management initiatives for our luxury brand. The ideal candidate will be responsible for designing, implementing, and optimizing customer programs that build long-term loyalty, enhance customer engagement, and drive business growth through data-driven insights, up-selling, and cross-selling strategies. The CRM Manager will play a critical role in delivering a seamless luxury customer experience across touchpoints, ensuring personalized engagement with both new and existing clients. Key Responsibilities Customer Relationship Strategy Develop and execute CRM strategies aligned with the brands luxury positioning. Design and implement customer loyalty programs, engagement initiatives, and retention campaigns. Customer Engagement && Outreach Manage customer outreach for both existing and potential high-value clients. Tailor experiences and communications to enhance customer satisfaction and brand affinity. Data Analytics && Insights Leverage data mining, segmentation, and predictive analytics to understand customer behavior. Provide insights for up-selling and cross-selling opportunities. Program && Campaign Management Drive targeted marketing campaigns, ensuring measurable impact on customer engagement. Monitor and report CRM performance metrics, customer lifecycle value, and ROI. Collaboration && Leadership Work closely with marketing, retail, and digital teams to integrate CRM strategies across channels. Manage CRM tools and platforms to ensure efficient operations and customer data integrity. Key Requirements MBA in CRM / Marketing with 7+ years of relevant experience. Proven track record in hospitality, luxury, or customer-centric industries. Strong understanding of CRM systems, analytics, customer lifecycle management, and loyalty programs. Excellent communication and interpersonal skills to engage with high-net-worth customers. Ability to design personalized customer journeys that align with luxury brand standards. Why Join Us Be part of a leading luxury brand shaping world-class customer experiences. Opportunity to lead strategic CRM initiatives with direct impact on brand loyalty and growth.

As a Senior Associate Customer Relation Senior Associate at Alpha Plus Technologies, you will play a pivotal role in developing long-term and trusted relationships with key stakeholders at multiple levels among clients. Your responsibilities will include: - Cultivating deep confidence and engagement with strategic clients, including Regulatory Authorities - Scheduling regular meetings with clients/key accounts to ensure satisfaction with products/services and awareness of new engagement opportunities - Creating quarterly plans to prioritize client engagement and awareness initiatives - Seeking client feedback to gauge customer satisfaction levels - Driving the company's customer satisfaction objective by encouraging superior customer service and initiatives to strengthen customer happiness - Acting as a point of contact for complaints and aiding in quick redressal of challenging situations - Assisting in up-selling or cross-selling services and products - Managing retention and scaling of AMC Business for all products - Preparing and submitting quotes to clients, handling negotiations, and finalizing AMC Subscriptions - Gaining in-depth functional knowledge of the company's flagship solution to impart trainings and conduct awareness programs for clients - Collaborating with internal teams to address customer needs and reviewing client segmentation - Generating innovative ideas to support customers, boost brand awareness, and achieve retention goals - Supervising and supporting Account Management Associates in various areas Additionally, you will be responsible for identifying, developing, securing, and maintaining alliances via external partner relations in relevant product/service areas. You should possess the following qualifications and skills: - Graduates/Professional Degree-holders/Post Graduates interested in Client Relationship Management & Alliances - 2+ years of work experience as a Key Account Manager/Client Relationship Executive or relevant role - Ability to prioritize responsibilities, juggle multiple projects, and maintain attention to detail - Excellent communication skills and problem-solving aptitude - Proficiency in MS Office and CRM Software - Willingness to travel extensively and a customer-oriented attitude - Interest in business growth and improvement Added advantage qualifications/skill-sets include prior experience in dealing with BFSI sector clients, engaging with mid-profile and high-profile clients, and on-boarding Alliance Partners in business areas.,

As a Customer Relationship Manager at Rankawat Group, your role will involve managing and optimizing customer relationships, implementing CRM strategies, analyzing customer data, and coordinating with sales teams to enhance customer satisfaction. Your responsibilities will include monitoring customer interactions, developing customer segmentation strategies, coordinating CRM projects, and ensuring seamless communication between departments. Key Responsibilities: - Manage and optimize customer relationships - Implement CRM strategies - Analyze customer data - Coordinate with sales teams - Monitor customer interactions - Develop customer segmentation strategies - Coordinate CRM projects - Ensure seamless communication between departments Qualifications Required: - Strong Analytical Skills for data analysis and customer insights - Effective Communication and Sales skills - Experience in Market Segmentation and targeting strategies - Proficiency in Project Management - Excellent organizational and multitasking abilities - Bachelor's degree in Business Administration, Marketing, or related field is preferred - Experience in the real estate industry is a plus,

As a Customer Success Manager at Passion.io, you will play a crucial role in empowering creators, championing their success, and scaling their impact. Your primary focus will be on activation and retention, guiding high-impact creators through their app journey and helping them grow their business from idea to income. Here is what you'll be doing: - Own a portfolio of high-potential creators, serving as their go-to partner as they launch and grow their mobile apps. - Design onboarding flows that effectively turn early excitement into tangible traction and revenue. - Monitor creator health using metrics such as Net Revenue Retention (NRR), engagement metrics, and behavior signals, and take proactive actions when necessary. - Identify and address potential churn risks by spotting friction points and guiding creators through obstacles. - Collaborate closely with Product and Marketing teams to ensure the voice of the customer is integrated into all initiatives. - Optimize lifecycle playbooks and experiment with strategies to enhance customer success Key Performance Indicators (KPIs) like Net Promoter Score (NPS), Lifetime Value (LTV), and renewals. To excel in this role, we are looking for candidates with the following qualifications: - 3+ years of experience in a high-touch Customer Success Manager or Creator Success role, preferably in SaaS, EdTech, or Creator Economy. - Previous experience in a startup or fast-scaling environment. - Familiarity with lifecycle tools such as Hubspot, Intercom, ChurnZero, and customer data platforms. - Clear understanding of onboarding psychology, activation metrics, and the customer lifecycle. - Ability to segment and personalize engagement strategies for different creator journeys (DIY vs. concierge). - Blend of empathy and commercial acumen, knowing when to coach and when to close. - Proficiency in interpreting metrics like NRR, health score, Customer Satisfaction (CSAT), and NPS to drive strategic decisions. - Comfortable using asynchronous tools like Loom, Notion, and Slack for communication and documentation in a remote-first setting. - Strong project management skills to handle onboarding, renewals, and creator advocacy effectively. At Passion.io, we offer a remote work environment that fosters creativity and collaboration. You will benefit from team retreats in exciting locations, creative autonomy in shaping customer happiness and retention, real career coaching opportunities, tech & co-working budget, generous vacation days, and more. If you are passionate about creating magic moments for customers, supporting creators in their business growth, and being a strategic partner in their success, we invite you to apply and join us in building something meaningful together.,

As a highly skilled Senior Adobe Customer Journey Analytics (CJA) Specialist/Consultant with 5+ years of experience in digital analytics, data strategy, and customer insights, your role will involve leading the implementation and optimization of Adobe Customer Journey Analytics (CJA) for advanced customer insights. You will architect cross-channel customer data integrations to provide a 360-degree view of customer journeys and define customer segmentation strategies within Adobe CJA. Your responsibilities will also include developing advanced data visualizations, reports, and real-time dashboards, providing strategic recommendations based on customer behavior trends, and collaborating with various teams to enhance personalization strategies. Additionally, you will ensure data quality, governance, and compliance with privacy regulations while mentoring junior analysts and contributing to best practices in customer journey analytics. Key Responsibilities: - Lead the implementation and optimization of Adobe Customer Journey Analytics (CJA) for advanced customer insights. - Architect cross-channel customer data integrations to provide a 360-degree view of customer journeys. - Define customer segmentation strategies, data models, and identity resolution frameworks within Adobe CJA. - Develop advanced data visualizations, reports, and real-time dashboards for executive stakeholders. - Provide strategic recommendations based on customer behavior trends, attribution models, and predictive analytics. - Collaborate with data engineers, marketing teams, and product managers to enhance personalization strategies. - Ensure data quality, governance, and compliance with privacy regulations. - Work with Adobe Real-Time CDP, Adobe Analytics, and Adobe Experience Platform to optimize customer data pipelines. - Mentor junior analysts and contribute to best practices in customer journey analytics. Required Skills & Qualifications: - 5+ years of experience in digital analytics, customer journey analysis, or marketing analytics. - Hands-on expertise in Adobe Experience Platform (AEP) and Customer Journey Analytics (CJA). - Strong SQL skills for querying and stitching large-scale customer datasets. - Experience with identity resolution, data blending, and cross-channel analytics. - Proficiency in Adobe Analytics, Adobe Real-Time CDP, and Adobe Target. - Strong understanding of data governance, compliance, and privacy regulations. - Excellent problem-solving and communication skills with the ability to translate data into actionable insights. Preferred Qualifications: - Adobe Analytics or AEP Certification (Adobe Certified Expert Customer Journey Analytics). - Experience with cloud data platforms (BigQuery, Snowflake, AWS, or Azure). - Knowledge of machine learning, predictive modeling, and AI-driven customer analytics. Please note that the job type is Full-time (WFO Only) and the job location is at The Citadel, 6th floor 601-603, Opp. Star Bazaar, Adajan, Surat, Gujarat 395009.,

You will be leading the Technical design mappings and execution of the Technical design for PIAM solution, designing integration with other interfaces and leading detailed (low level) design with clients solution architects for the use cases and flows covered in the functional design and support of AlertEnterprise PIAM solution addressing identity and access management and governance functions across various Physical Access Control systems in customers environments while implementing Alert Guardian with the project team, ensuring system security. This role also covers the configuration of the AlertEnterprise PIAM solution for the customer. This includes solutions for provisioning, multi-factor authentication (MFA), functional design and configurations for Single Sign-On (SSO) and integration with HR sources for onboarding and offboarding and other lifecycle events. Responsibilities: - Create the technical design covering To be solution for the use case documented signed off by the customer. - Configure the PIAM solution to demonstrate the proposed ToBe business process solution to the clients. Support functional lead and project manager for the demonstration of the solution to facilitate design and obtain client signoffs. - Answer any technical question on the project and provide guidance on hardware sizing requirements, proposed system landscape architecture diagrams and lead discussions with clients technical teams to finalize the technical design, reviews and obtain signoffs. - Perform technical GAP analysis on the project requirement and explore alternative options for the design. - Create a low-level design covering mappings of PIAM fields with PACS, other systems which are in integration scope and configure the system as per approved mappings and design in Dev, Test and assist the client in production configurations. - Unit testing, Integration testing and supporting User acceptance testing by clients business teams and perform configuration tweaks to solve issues and coordinate with the project manager, client and functional lead. - Perform cutover strategy and obtain signoff from Clients technical teams and lead the final production cutover. - Support all technical activities, validations, testing on the project and provide regular status updates to the project manager. Qualifications: - Minimum of BS or BA Degree, MS preferred - Minimum of 5 years industry experience Required Skills: - Minimum 5+ years of working experience in functional and/or technical design of technology applications or integrations using Java or any other language. - Minimum 5+ years of designing and configurations of Physical Access Control Systems Johnson Controls, Lenel, CCure, P2000, AMAG or Honeywell (any 3) and integrations with Physical Identity Access Management solution is a must. - Setup and configuration of Physical Access control systems, replication, segmentation and PACS integration for monitoring alarms, provision, de-provisioning of temporary and general access versus elevated access to security areas. - PIAM software integration covering PACS enterprise application architecture covering employees, temporary staff, visitors, PIN management and integration of Video management systems covering camera or device integrations with PACS for monitoring, video analytics and management of visitors, vendors access. - Configuration and end of end rollout of at least 2 PIAM implementations covering facility, site and campus level access and security best practices for various recommended PACS architecture in Airport or Corporate security or shared facilities across various locations covering central or distributed badging office functions. - Expert level working knowledge of access levels, door groups, readers, access cards(badges) and Data Conduits for integrations with PIAM platforms. - Expert in PACS Segmentation, partitioning techniques and configurations of access level design for designing physical security parameters. - Working knowledge of PACS architecture and access control configurations covering door groups and badge templates. - Setup and Integration with Active Directory, understanding of Network Security, firewall and communication protocols to access various PACS services, readers, badges and exposure to data conduits for integration with PIAM platform. - Have Designed and configured badging office, badge auditing, physical access for tenant employees, lobbies in airports or shared high rise office spaces. - Exposure to work with Airport security processes and access management. - Has a very good understanding of systems like Active Directory, Linux, HR platforms like Workday and PACS systems like Lenel, CCure, Johnson Controls, AMAG, and other popular physical access control systems. - Working knowledge of any other Identity management solution is a plus. - Configuration and understanding of Single Sign-On Solutions like Active directory, PingFederate, Oauth 2.0 is a must. - Deep understanding of RestAPI, Webservices & Certificate based security and SSL configurations hands-on. - Application/Web Server: Tomcat, WebLogic or any other web server is a must. - Languages: Java, SQL Queries, Scripting languages, Stored procedures is a plus. - Excellent communication, writing, and team mentorship experience. - Provide Identity Governance technical and project leadership on client accounts.,

Role Overview: As a Product Manager for Personal Loan at the Retail Banking division, your main responsibility will be to drive value propositions for the Personal Loan lending business. You will be executing strategies to expand existing products, channels, segments, and customer base in a cost-efficient and technology-effective manner. Your role will involve managing teams, systems, processes, and culture conducive to scalability while ensuring consistent delivery. Collaboration with various teams within the organization, such as Product Head, Operations, Sales, IT, Credit, and BIU, will be essential for success. Your ultimate goal will be to provide a seamless and fulfilling customer experience, aiming to establish IDFC First as the primary bank for all banking needs. Key Responsibilities: - Develop and implement value propositions for the Personal Loan lending business - Manage the product life cycle by segmenting customers and assessing their needs - Collaborate with the Digital Marketing team to enhance customer penetration through digital mediums - Monitor the performance and quality of the portfolio regularly, providing recommendations for improvement to the Product and Sales teams - Support the Product team in the Personal Loan category to offer differentiated products and drive business growth - Identify cross-selling opportunities through collaboration with the business analytics team - Ensure adherence to the guidelines set by the bank Qualifications Required: - Graduation in any field - Post-graduation in any field - Minimum of 2-5 years of relevant experience (Note: No additional details about the company were provided in the job description.),

As the E-Commerce Customer Retention Manager, you play a crucial role in developing and executing strategies to enhance customer loyalty, reduce churn, and elevate overall customer satisfaction within the e-commerce business. Collaborating with marketing, customer service, and product teams, you will drive compelling retention initiatives that foster long-term customer relationships and revenue growth. **Key Responsibilities:** - Develop and Implement Retention Strategies: - Design and execute comprehensive customer retention programs to drive repeat purchases and increase customer lifetime value. - Utilize customer data and behavior patterns to create tailored marketing strategies. - Manage loyalty programs, rewards systems, and other initiatives to keep customers engaged. - Customer Segmentation and Personalization: - Segment customers based on behavior, frequency, spend levels, and demographics for targeted campaigns. - Collaborate with the marketing team to personalize marketing efforts and increase engagement. - Continuously refine segmentation strategies for program effectiveness. - Customer Experience Optimization: - Analyze the customer journey and identify areas for improvement across all touchpoints. - Implement changes to enhance usability and customer satisfaction. - Oversee post-purchase initiatives for a seamless experience. - Churn Prevention and Win-back Campaigns: - Monitor customer behavior to prevent churn and identify opportunities for win-back strategies. - Develop targeted offers and personalized outreach for dormant customers. - Collaborate with customer support to resolve issues leading to attrition. - Data-Driven Decision Making: - Analyze key retention metrics to inform strategy adjustments. - Conduct experiments to optimize campaigns and tactics. - Utilize customer feedback to improve the retention strategy. - Customer Feedback and Engagement: - Collect feedback to gauge satisfaction and identify areas for improvement. - Lead customer satisfaction initiatives to measure program effectiveness. - Foster customer advocacy and emotional connections to the brand. - Collaboration with Cross-Functional Teams: - Work closely with various teams to ensure consistency in customer communications. - Provide insights to product and marketing teams for alignment with customer needs. - Coordinate with sales team for upselling and cross-selling opportunities. - Retention Performance Reporting: - Regularly report on retention KPIs and program effectiveness to senior leadership. - Optimize retention campaigns based on data insights. - Track ROI for budget efficiency. **Qualifications:** - Education: Bachelor's degree in Marketing, Business, or related field. Master's degree is a plus. - Experience: - Experience in e-commerce, customer retention, or related fields. - Proven success in executing e-commerce customer retention strategies. - Experience with e-commerce platforms and CRM tools is essential. - Skills: - Strong analytical skills for data interpretation. - Familiarity with email marketing platforms and A/B testing software. - Expertise in customer segmentation and targeted marketing. - Knowledge of e-commerce trends and best practices. If you have experience with Clevertap, Netcore, or Shopify, we encourage you to apply. The work location is in person.,

In this role as a Manager of Customer & Marketing Analytics, you will have the opportunity to work closely with clients holding marketing & customer roles at Fortune 100 Retailers. Your primary responsibility will be to collaborate with stakeholders across the organization to gather requirements and comprehend the underlying business problems, acting as the liaison between business needs and analytical solutions. Furthermore, you will collaboratively work with leadership and subject matter experts to devise innovative solutions for business challenges, leveraging your understanding of retail data and analytics to drive decision-making. Your expertise in various data types such as Orders, Merchandising, Customer Data, Click Stream (Digital), Marketing, and Promotions Data will be crucial in providing effective solutions. Additionally, you will utilize advanced analytics and machine learning techniques like segmentation/clustering, recommendation engines, propensity models, and forecasting to enhance growth throughout the customer lifecycle. Your involvement in Lead CXM engagements will strengthen delivery by creating scalable & reusable assets, training analysts, and establishing a foundation. Furthermore, you will play a key role in opportunity identification, POV creation, and proposal development for clients. Applying Agile methods to efficiently manage analytics projects will be essential in ensuring quick value delivery. Leading and mentoring a team of data analysts and data engineers to foster innovation and excellence will also be a significant aspect of your role. Qualifications Required: - 8-14 years of professional experience in Analytics, showcasing expertise in retail, marketing, and customer analytics projects. - Demonstrated capability in machine learning domains such as regression, classification, and unsupervised learning. - Experience in marketing analytics, including evaluating campaign effectiveness, test and learn, AB testing, market mix modeling, and multi-touch attribution. - Proficiency in building customer segments, Propensity Models, CLTV Models, Recommender system, etc. - Experience working on Data Products and developing Retail Data Models, Customer Data Models, Promotions Data Models, etc. - Advanced programming skills in SQL, Python, and PySpark, with the ability to lead and guide teams. - Familiarity with platforms like GCP, Azure, AWS, Databricks, Snowflake, etc. - Knowledge of data visualization tools such as Tableau and PowerBI to create insightful visual reports and dashboards. - Exceptional problem-solving, organizational, and project management capabilities to navigate complex projects effectively, with at least 5 years of team management experience. - Leadership experience with a proven track record of mentoring and developing high-performing teams. - Effective communication skills, adept at presenting complex insights to stakeholders in a clear and impactful manner. In this role as a Manager of Customer & Marketing Analytics, you will have the opportunity to work closely with clients holding marketing & customer roles at Fortune 100 Retailers. Your primary responsibility will be to collaborate with stakeholders across the organization to gather requirements and comprehend the underlying business problems, acting as the liaison between business needs and analytical solutions. Furthermore, you will collaboratively work with leadership and subject matter experts to devise innovative solutions for business challenges, leveraging your understanding of retail data and analytics to drive decision-making. Your expertise in various data types such as Orders, Merchandising, Customer Data, Click Stream (Digital), Marketing, and Promotions Data will be crucial in providing effective solutions. Additionally, you will utilize advanced analytics and machine learning techniques like segmentation/clustering, recommendation engines, propensity models, and forecasting to enhance growth throughout the customer lifecycle. Your involvement in Lead CXM engagements will strengthen delivery by creating scalable & reusable assets, training analysts, and establishing a foundation. Furthermore, you will play a key role in opportunity identification, POV creation, and proposal development for clients. Applying Agile methods to efficiently manage analytics projects will be essential in ensuring quick value delivery. Leading and mentoring a team of data analysts and data engineers to foster innovation and excellence will also be a significant aspect of your role. Qualifications Required: - 8-14 years of professional experience in Analytics, showcasing expertise in retail, marketing, and customer analytics projects. - Demonstrated capability in machine learning domains such as regression, classification, and unsupervised learning. - Experience in marketing analytics, including evaluating campaign effectiveness, test and learn, AB testing, market mix modeling, and multi-touch attribution. - Proficienc

As a CRM Manager at our company, you will be responsible for leading the development, implementation, and optimization of our customer relationship management programs to enhance the customer journey, improve customer retention, and maximize customer lifetime value. Your main responsibilities will include: - Developing and executing a comprehensive CRM strategy aligned with business goals. - Defining customer segments and lifecycle stages to support personalized engagement. - Identifying opportunities for automation and improvements in the customer journey. You will also be in charge of managing CRM databases to ensure data quality, accuracy, and compliance, analyzing customer behavior, trends, and KPIs to produce actionable insights, and tracking and reporting on campaign performance, retention metrics, and ROI. In addition, you will work closely with marketing, product, sales, and customer support teams to develop unified engagement strategies and serve as the internal CRM expert, advocating best practices across the organization. Qualifications required for this role include: - Strong knowledge of CRM platforms and marketing automation tools. - Solid understanding of customer segmentation, retention metrics, and lifecycle strategies. - Excellent communication, project management, and problem-solving skills. This is a full-time, permanent position located in Partapur Meerut.,

As a dynamic Customer Success and Services Operations lead, your role will involve driving customer satisfaction, retention, and growth while optimizing operational processes across customer-facing teams. This will require a combination of strategic customer relationship management and operational excellence to ensure seamless customer experiences and scalable business operations. Key Responsibilities: - Design and optimize customer success processes and workflows - Establish and track key performance indicators (KPIs) for customer success metrics - Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools) - Create standardized processes for customer onboarding, support escalation, and renewal management - Develop customer segmentation strategies and playbooks - Manage resource allocation and capacity planning for the customer success team Data Analysis and Reporting: - Locate, gather, and organize relevant data from various internal and external sources - Ensure the accuracy, completeness, and quality of data through data validation techniques and audits - Create comprehensive reporting dashboards for leadership and stakeholders - Develop and maintain dashboards, reports, and analytics to track key performance indicators (KPIs) for Customer Success - Analyze data to provide actionable insights and recommendations to support customer retention and satisfaction initiatives - Support ad-hoc reporting needs and provide analytical support for ongoing projects Cross-functional Collaboration: - Partner with Customer Success Managers and other stakeholders to understand business needs and translate them into process improvements and reporting solutions - Work closely with IT, Product, and other teams to ensure seamless integration of data systems and tools Process Documentation & Maintenance: - Develop, document, and maintain standardized processes for the Customer Success team - Continuously review and refine processes to ensure efficiency and alignment with company goals - Create and update process documentation, manuals, and guides to ensure consistency and clarity Qualifications: - Education: Bachelor's degree in business, Finance, Data Analytics, Information Systems, or related field - Experience: 7+ years of experience in a similar role, preferably within Customer Success, Professional Services, Operations, or Data Analytics. Experience with data management, reporting, and analysis tools (e.g., Excel, SQL, Tableau, Power BI). Experience in process documentation and improvement initiatives - Skills: Proficiency with CRM systems (Salesforce, HubSpot, etc.). Experience with customer success platforms (Gainsight, ChurnZero, Totango). Strong analytical skills with proficiency in Excel/Google Sheets and data visualization tools. Excellent attention to detail and commitment to data accuracy. Proficiency in process documentation and workflow design. Effective communication and collaboration skills with cross-functional teams. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.,

As a Customer Relationship Management (CRM) Manager at our company, located in Pune, you will be responsible for managing customer relationships, analyzing customer data, segmenting markets, overseeing sales activities, and leading project management initiatives. Key Responsibilities: - Manage customer relationships effectively - Analyze customer data to drive strategic decisions - Segment markets to target specific customer groups - Oversee sales activities to maximize revenue - Lead project management initiatives for CRM projects Qualifications: - Possess strong analytical skills and project management expertise - Demonstrate excellent communication and sales abilities - Have experience in market segmentation strategies - Exhibit excellent organizational and leadership skills - Show a customer service orientation and attention to detail - Hold a Bachelor's degree in Business Administration or a related field - Certification in CRM software is a plus Join our team and contribute to our mission of enhancing customer relationships through effective CRM strategies.,

As an experienced Data Scientist in Customer Success Analytics, your role will involve leading the design and development of predictive and prescriptive models to empower the Customer Success organization. You will focus on churn and upsell prediction, behavioral signal detection, and proactive intelligence to enhance engagement and retention within the account base. Your expertise in data science, business acumen, and automation mindset will be crucial in transforming large-scale Customer Success and product usage data into actionable insights. - Predictive & Prescriptive Analytics: - Develop and maintain churn prediction, upsell propensity, and engagement forecasting models using advanced statistical and machine learning techniques. - Create signal intelligence frameworks to identify early indicators of customer risk and opportunity. - Apply feature engineering, segmentation, and cohort analysis to enhance predictive accuracy. - Automation & Scalability: - Automate recurring analytics tasks, reports, and alert systems using Python, SQL, and workflow orchestration tools like Airflow and Power Automate. - Collaborate with Data Engineers to operationalize ML models and integrate outputs with CRM and analytics dashboards. - Proactive Intelligence & Benchmarking: - Design baseline and benchmarking frameworks across industries, revenue tiers, and client types. - Deliver proactive signals, trend detection, and alerts for retention and expansion opportunities. - Data Quality & Governance: - Define and enforce data validation rules to ensure sensible data checks and anomaly detection. - Evaluate data completeness and correctness, collaborating with Data Engineering to resolve pipeline or data quality issues. - Cross-Functional Collaboration: - Partner with Customer Success, Product, and Sales teams to embed data-driven recommendations into playbooks and engagement models. - Collaborate with BI and MIS teams to ensure model outputs are visible, actionable, and measurable in dashboards. As a qualified candidate for this role, you should possess: - Bachelor's/Master's degree in Data Science, Statistics, Computer Science, Applied Mathematics, or a related field. - 8-10 years of experience in applied data science, preferably in SaaS or B2B environments. - Hands-on expertise in Python (pandas, scikit-learn, NumPy, matplotlib, seaborn) and SQL. - Experience in predictive modeling, clustering, classification, and regression techniques. - Proficiency with BI and visualization tools (Power BI, Tableau) for integrating and communicating model outputs. - Familiarity with CRM data (HubSpot, Salesforce, Gainsight) and usage analytics. - Exposure to cloud data environments (AWS, Azure, GCP) and ML pipeline deployment preferred. - Strong communication skills with the ability to translate complex models into actionable business insights. In addition to technical qualifications, key competencies for this role include: - Predictive & Statistical Modeling - Machine Learning Implementation - Signal & Trend Intelligence Design - Data Quality & Governance - Cross-Functional Collaboration - Automation & Scalable Model Deployment - Storytelling with Data - Customer Success Metrics Expertise (NRR, GRR, Churn, Adoption, NPS) - Proactive, Problem-Solving Mindset Your main objectives in this role will be to: - Transition Customer Success from reactive insights to predictive intelligence. - Implement automated signal systems to identify churn or upsell opportunities before CSM intervention. - Maintain

As the Product Per Customer (PPC) Growth Strategist for the company, your primary responsibility will be to drive the PPC growth strategy across lending and non-lending offerings. Your expertise in product ownership, sales strategy, channel execution, tech integration, and customer experience will be crucial. You will focus on multi-stakeholder management and revenue acceleration. Key Responsibilities: - Drive the PPC growth strategy across various products, identifying opportunities for cross-selling, balance transfer, and up-selling. - Formulate and execute competitive go-to-market strategies to enhance revenue, market share, and customer propositions. - Manage the product roadmap from ideation to market launch, collaborating with different teams to provide innovative and scalable solutions. - Utilize data analytics to segment the customer base, monitor PPC, and create targeted cross-sell campaigns. - Coordinate with technology teams to digitize the customer journey and ensure seamless onboarding. - Engage cross-functionally with internal teams and oversee strategic alliances with external partners. Qualification Required: - Postgraduate degree or MBA. - 10+ years of experience in Sales, Product, and Program Management within the BFSI sector. - Demonstrated success in scaling lending products and driving cross-sell initiatives through diverse channels. - Proficiency in managing digital and assisted channels concurrently. - Ability to collaborate with data science/analytics, technology platforms, and external partners. - Strong strategic and commercial acumen, customer-centric mindset, and executional capability. - Skillful in influencing, collaboration, analytical thinking, and tech fluency.,

As a Digital Marketing Manager at BetterWay, your role is crucial in strengthening and scaling the digital discovery and patient acquisition engine. Your primary focus will be on enabling more users to discover authentic Ayurvedic care at the right stage of their health journey. The key challenge you will tackle is ensuring that patients actively seeking chronic disease solutions choose BetterWay as their trusted healthcare destination. This will involve mastering the intersection of Ayurvedic credibility, patient intent, and healthcare advertising norms in India's wellness landscape. Key Responsibilities: - Devise and execute a complete go-to-market strategy involving a scalable digital marketing funnel. - Use insights from different disease categories to create relevant content and run digital performance marketing campaigns. - Optimize the conversion funnel for new user trials. Qualifications Required: - Consumer Connect & Insights: Passion for understanding real people and creating actionable insights. - Problem Solving: Ability to identify problems, evaluate alternatives, and recommend solutions. - Data and Analytics: Utilize consumer data to maximize marketing relevance. - Core Digital Marketing Skills (desired): A/B Testing, Conversion Rate Optimization, Budget Management, Customer Segmentation, Bids & Budget Optimization on advertising platforms like Meta and Google Ads. About Company: BetterWay is an outcome-focused, full-stack chronic care platform rooted in Ayurvedic science. The company aims to provide transparent and accessible chronic care solutions for urban users suffering from lifestyle disorders.,

Role Overview: As an applicant for the position, your role will involve achieving business targets by acquiring new client relationships and maintaining them. You will be required to identify target areas for prospective business and pre-screen customer segments according to the organization's norms. Additionally, you will need to ensure the number of logins along with disbursements and strive for high customer satisfaction by proactively understanding their needs and cross-selling multiple products as required. Key Responsibilities: - Identify target areas for prospective business - Pre-screen customer segments based on organization norms - Ensure the number of logins and disbursements meet targets - Proactively understand customer needs and cross-sell multiple products - Execute sales promotion activities to enhance customer interest - Build strong client relationships internally and externally - Ensure vendor empanelment and develop relationships with new vendors - Develop robust distribution channels - Ensure compliance with all Audit/RBI regulations Qualifications Required: - Graduation in any discipline,

Role Overview: As a Customer Relationship Management Manager at Mehta Real Estate in Chennai, your primary responsibility will be to manage client relationships, address their needs, and ensure their satisfaction. Additionally, you will analyze market trends, segment the market, and identify potential sales opportunities. Your role will involve project management to plan and execute strategies in order to achieve business goals effectively. Key Responsibilities: - Manage client relationships and address their needs - Ensure client satisfaction - Analyze market trends and segment the market - Identify potential sales opportunities - Plan and execute strategies to achieve business goals Qualifications Required: - Strong analytical skills and market segmentation abilities - Excellent communication and sales skills - Effective project management experience - Ability to build and maintain long-term client relationships - Experience in the real estate industry is a plus - Bachelor's degree in Business Administration, Marketing, or a related field,

Role Overview: At Tide, we are dedicated to saving businesses time and money by providing business accounts and related banking services, along with a connected set of administrative solutions. As a Customer Support Specialist (Paid Plans) at Tide, your main responsibility will be to provide exceptional service to our paid accounts members, aiming to generate revenue for Tide and add value for our SMEs. You will play a crucial role in becoming the most loved go-to business banking app for SMEs. This position will require you to work on shifts and weekends on a rotational basis. Key Responsibilities: - Identify pain points and address the needs and requirements of members within Tide's capabilities or expedite admin/requests for members where possible - Work closely with the other Plus/Pro team members to optimize and develop the proposition of the plan, becoming a brand advocate for Tide - Build and maintain relationships with our Plus/Pro members by delivering first-rate service - Utilize data-driven insights to monitor existing usage, identify new opportunities based on customer feedback, segmentation, personas, and user research, and stay updated on industry trends Qualifications Required: - Comfortable communicating with customers over the phone and experience in responding to member queries with a customer-focused mindset - Minimum 1.5 years of experience in UK/USA voice process and data literate - Proficiency in verbal and written English (EF Set 50 minimum; certification for C1 level and above is a plus) - Experience with MS Office, particularly Excel - Strong problem-solving skills, upbeat and energetic demeanor - Effective communication with customers and internal teams, ability to self-drive, multitask, and collaborate within teams Additional Details: It would be advantageous if you have experience in Fin-tech, start-ups, or fast-growing tech companies, along with familiarity using Looker and/or Zendesk. Experience in subscription and/or app-based business models, membership programs, and customer service support functions is also beneficial. Analytics knowledge to understand member plan usage and optimization is a plus. Join Tide in our mission to empower small businesses, where you will receive competitive salary, health insurance for yourself and family, life insurance, OPD benefits, mental wellbeing support, learning & development budget, privilege leaves, casual leaves, sick leaves, and paid days off for volunteering or L&D activities. Tide is an inclusive environment where everyone's voice is valued, fostering transparency and teamwork. Role Overview: At Tide, we are dedicated to saving businesses time and money by providing business accounts and related banking services, along with a connected set of administrative solutions. As a Customer Support Specialist (Paid Plans) at Tide, your main responsibility will be to provide exceptional service to our paid accounts members, aiming to generate revenue for Tide and add value for our SMEs. You will play a crucial role in becoming the most loved go-to business banking app for SMEs. This position will require you to work on shifts and weekends on a rotational basis. Key Responsibilities: - Identify pain points and address the needs and requirements of members within Tide's capabilities or expedite admin/requests for members where possible - Work closely with the other Plus/Pro team members to optimize and develop the proposition of the plan, becoming a brand advocate for Tide - Build and maintain relationships with our Plus/Pro members by delivering first-rate service - Utilize data-driven insights to monitor existing usage, identify new opportunities based on customer feedback, segmentation, personas, and user research, and stay updated on industry trends Qualifications Required: - Comfortable communicating with customers over the phone and experience in responding to member queries with a customer-focused mindset - Minimum 1.5 years of experience in UK/USA voice process and data literate - Proficiency in verbal and written English (EF Set 50 minimum; certification for C1 level and above is a plus) - Experience with MS Office, particularly Excel - Strong problem-solving skills, upbeat and energetic demeanor - Effective communication with customers and internal teams, ability to self-drive, multitask, and collaborate within teams Additional Details: It would be advantageous if you have experience in Fin-tech, start-ups, or fast-growing tech companies, along with familiarity using Looker and/or Zendesk. Experience in subscription and/or app-based business models, membership programs, and customer service support functions is also beneficial. Analytics knowledge to understand member plan usage and optimization is a plus. Join Tide in our mission to empower small businesses, where you will receive competitive salary, health insurance for yourself and family, life insurance, OPD benefits, mental wellbeing support, learning & development budget

As a Customer Retention and Email Channel Specialist, you will play a crucial role in creating and implementing B2B email marketing strategies to drive user acquisition, customer engagement, and revenue. Your strong communication skills and analytical abilities will be key in optimizing campaigns for maximum impact. Key Responsibilities: - Develop and execute effective B2B email marketing strategies to generate leads, enhance engagement, and drive revenue. - Collaborate with cross-functional teams to create engaging communications tailored to the target audience. - Utilize segmentation strategies for personalized customer targeting. - Conduct A/B testing to optimize email campaigns for open rates, click-through rates, and conversions. - Monitor and analyze campaign performance, providing insightful reports for continuous improvement. - Maintain accurate email lists in compliance with data protection regulations. - Stay updated on industry trends and best practices in email marketing. Qualifications Required: - Minimum 5 years of experience in cold email marketing or related field. - Proficiency in email marketing tools (e.g., Convertkit, Mailchimp, Salesforce Pardot, HubSpot). - Strong analytical skills and experience in A/B testing, HTML emails, and campaign analysis. - Expertise in customer segmentation, subscriber management, and data protection regulations. - Familiarity with Salesforce CRM, Pardot, and other relevant CRM/marketing automation software. - Knowledge of platforms like Wordpress, HTML, Google Analytics, Excel, and PowerPoint. - Excellent written and verbal communication skills. - Ability to work independently and collaboratively in a team. - Strong organizational and time management abilities. In this role, you will work closely with various teams to craft personalized emails, develop customer targeting strategies, and improve conversion rates. Your efforts will contribute to enhancing customer engagement, retention, and revenue. Additionally, you will ensure that all email communications adhere to relevant laws and regulations such as GDPR, CAN-SPAM, and DKIM. Your continuous feedback and suggestions will play a vital role in refining overall marketing strategies. Please note that this is a full-time, permanent position with a day shift schedule. The work location is in person.,

Role Overview: As a Customer Relationship Management (CRM) Manager at Wondr Diamonds" Corporate office in Coimbatore, you will be responsible for overseeing the implementation and management of CRM tools to enhance customer experiences and drive retention. Your role will involve analyzing customer data, developing market segmentation strategies, ensuring sales team alignment with customer acquisition goals, and managing projects related to customer relationship initiatives. Additionally, you will collaborate with cross-functional teams to improve and optimize CRM processes and strategies. Key Responsibilities: - Analyze customer data to drive data-driven decisions - Develop market segmentation strategies for optimizing customer outreach - Ensure sales team alignment with customer acquisition goals - Manage projects related to customer relationship initiatives - Collaborate with cross-functional teams to improve CRM processes and strategies Qualifications: - Strong analytical skills to interpret customer data - Excellent communication skills to engage with stakeholders and customers effectively - Experience in sales and developing strategies for customer acquisition and retention - Understanding of market segmentation and its application in optimizing customer outreach - Proficient in project management, with the ability to oversee multiple initiatives - Previous CRM or customer-facing role experience is a plus - Bachelor's degree in Business Administration, Marketing, or a related field - Proficiency in CRM tools and software is preferred,