customer-profitability-jobs-in-vellore, Vellore

4 Customer Profitability Jobs nearby Vellore

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posted 2 months ago

Gold Loan - Sales and Service Manager

AV Global Advisory Services
AV Global Advisory Services
experience5 to 10 Yrs
Salary5 - 8 LPA
location
Vellore, Chennai+4

Chennai, Pondicherry, Tiruvannamalai, Vilupuram, Cuddalore

skills
  • gold loan
  • jewell loan
  • gold loan sales
Job Description
Urgent Vacancy for Leading Bank   Role - Sales and Service Manager Gold Loan  Location Chennai, Kalakurichi, Tiruvannamalai, Aarni, Villupuram, Pondicherry, Cuddalore, Ranipet, Vellore, Panruti, Chengalpattu, Guduvanchery  Job Description:  The Sales and Service Manager is responsible for overseeing the day-to-day operations of the branch, ensuring profitability, customer satisfaction, and compliance with company policies. The role involves managing gold loan disbursements, driving business growth and ensuring process. Manage and supervise all branch activities for gold loan processing, customer service, Ensure error-free audit and compliance with internal policies and regulatory guidelines. SPOC for all audit and resolutions for RCU Gold inspectors incidents Drive gold loan growth and meet monthly targets. Conduct local marketing and promotional activities to attract new customers. Cross-sell financial products like insurance, savings, and investment plans. Lead and motivate the team towards the goal Resolve customer complaints and queries effectively. Ensure strict adherence to KYC norms and loan documentation. Submit timely reports on branch performance, loan disbursements, and collections.  Interested candidates can WhatsApp profiles to 8925889566 / 8925889567

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posted 2 months ago

Assistant Agency Manager

Net Connect Private Limited
Net Connect Private Limited
experience2 to 3 Yrs
Salary50,000 - 3.5 LPA
location
Vellore, Chennai+4

Chennai, Coimbatore, Kochi, Kerala, Thrissur

skills
  • field sales
  • insurance sales
  • agency management
  • general insurance sales
  • sales
  • health insurance
Job Description
Locations: Chennai, Cochin, Coimbatore, Thrissur, Trivandrum, Vellore  Experience: 2 - 3 Years  CTC: 2 - 4 LPA  Notice Period: Immediate to 15 Days  About the Role We are seeking dynamic and result-oriented Assistant Agency Managers to join our Health Agency vertical at HDFC ERGO General Insurance. In this role, you will be responsible for building and expanding our health insurance agency premium across multiple locations. You will recruit, train, and mentor insurance agents, drive business growth, and ensure sustainable revenue and profitability. If you have a passion for mentoring agents, meeting sales targets, and making a meaningful impact in the insurance industry, this opportunity is for you.  Key Responsibilities Build and grow health insurance agency premiums in assigned regions. Recruit, onboard, and mentor talented insurance agents for long-term success. Coach agents to improve productivity, performance, and engagement levels. Drive renewal business and achieve revenue/profitability targets. Implement best practices across Digital Office (DO) locations. Provide strategic insights based on local market dynamics and customer needs. Design and execute location-specific business plans. Collaborate effectively with cross-functional teams to support growth initiatives. Monitor and review agent performance through structured evaluation and feedback. Create an engaging, supportive, and high-performance environment for agency partners. Ideal Candidate Profile 2 3 years of experience in insurance, sales, or agency management. Proven track record of achieving business targets. Bachelors degree in any discipline. Proficiency in digital tools and computer applications. Strong communication, leadership, and interpersonal skills. Self-motivated, with a go-getter attitude and a result-oriented mindset. Why Youll Love Working With Us At HDFC ERGO General Insurance, we are committed to delivering excellence and innovation in insurance services across India. As an Assistant Agency Manager, you will: Play a key role in expanding and strengthening our agency network. Contribute to sustainable growth and service excellence in health insurance. Gain exposure to agent recruitment, training, and performance management. Work in a dynamic, innovation-driven environment backed by: The financial strength of HDFC Bank The global expertise of Munich Re Group (ERGO International AG) Benefits Competitive Compensation: Salary + performance-based incentives. Health & Wellness: Comprehensive insurance for you and your family. Incentives & Recognition: Structured reward programs to celebrate success. Career Growth: Ongoing training and learning opportunities. Work-Life Balance: Initiatives to support your personal and professional well-being. Employee Assistance Program: Confidential support for personal and professional challenges. Dynamic Culture: Be part of one of Indias most trusted and fastest-growing insurance brands.
posted 2 months ago
experience2 to 6 Yrs
location
Vellore, Tamil Nadu
skills
  • customer service
  • communication
  • interpersonal skills
  • analytical skills
  • teamwork
  • financial solutions
  • client relationships
  • problemsolving
  • financial data interpretation
  • banking software applications
  • continuous learning
  • professional development
Job Description
In this role at DBS Consumer Banking Group, you will be responsible for providing personalized financial solutions and advice to clients, tailored to their unique needs and goals. Your key responsibilities will include: - Proactively engaging with clients to understand their financial situation, risk profile, and investment objectives - Recommending and facilitating the opening of appropriate banking products and services, such as savings accounts, current accounts, and investment portfolios - Assisting clients with account management, fund transfers, and other day-to-day banking transactions - Identifying cross-selling opportunities and promoting relevant products and services to clients - Maintaining a thorough understanding of the bank's product offerings, policies, and procedures - Collaborating with other teams within the bank to provide comprehensive financial solutions to clients - Ensuring compliance with all relevant regulations and internal policies - Contributing to the growth and profitability of the bank by meeting or exceeding sales targets To be successful in this role, you will need to meet the following requirements: - Minimum bachelor's degree in finance, economics, or a related field - Proven track record of providing exceptional customer service and building strong client relationships - Excellent communication and interpersonal skills, with the ability to explain complex financial concepts in a clear and concise manner - Strong analytical and problem-solving skills, with the ability to understand and interpret financial data - Proficient in the use of relevant banking and financial software applications - Ability to work independently and as part of a team - Commitment to continuous learning and professional development,
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posted 2 months ago
experience2 to 6 Yrs
location
Vellore, Tamil Nadu
skills
  • Handling staffs
  • Improving sales
Job Description
As a Store Manager, your role involves handling staffs and improving sales to ensure the smooth operation of the store. You will be responsible for managing the day-to-day activities, motivating the team, and achieving sales targets. Key Responsibilities: - Supervise and train staff members to deliver excellent customer service - Monitor and manage inventory levels to meet customer demand - Develop strategies to increase sales and profitability - Ensure compliance with company policies and procedures Qualifications Required: - Previous experience in retail management - Strong leadership and communication skills - Ability to work in a fast-paced environment and multitask effectively Please note that this is a full-time position that requires you to work in person at the designated store location.,
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posted 6 days ago
experience3 to 6 Yrs
Salary4.0 - 9 LPA
location
Tamil Nadu, Maharashtra+4

Maharashtra, Andhra Pradesh, Telangana, Delhi, Karnataka

skills
  • credit cards
  • customer satisfaction
  • mortgage loans
  • branch sales
  • mutual funds
  • banking sales
  • branch relation
  • branch relationship manager
  • insuarance
Job Description
Job Role- Branch Relationship Manager  As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help ourcustomers realise their dreams and ambitions across ~500 branches in the country. As a market leaderin the consumer banking business, DBS has a full spectrum of products and services, includingdeposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards andpersonal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBSclients having an AUM INR 1 million through need-based approach and ensure clientcoverage and product penetration through cross-sell and up-sell of DBS products and services. To manage && maintain the highest customer satisfaction and service levels through pro-activeclient engagement && relationship management, coordinating internally with DBS Service andDistribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly && annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation && execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.  Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an addedadvantage Contact Person- Adam Contact detail- 8778148373 Email- adam@livecjobs.com
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posted 3 days ago
experience10 to 20 Yrs
Salary12 - 24 LPA
location
Chennai, Bangalore+8

Bangalore, Noida, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City, Delhi, Ahmedabad

skills
  • management
  • area
  • customer
  • service
  • cost
  • area sales
  • sales
  • manager
  • saving.
  • satisfaction
  • team
Job Description
      Job Description: Area Manager Job Code: ITC/AM/20251119/21799 Experience: 10+ Years Salary Range: 1620 LPA Qualification: B.E. Location: Open to All Cities The Area Manager will be responsible for achieving the annual sales and service targets while strengthening overall brand visibility for Ashok Leyland across the assigned region. The role focuses on driving market share growth across all product verticals, ensuring seamless support for new product launches, and maintaining high operational standards across dealer locations through strict adherence to PRISM processes. A key aspect of this role is leading, guiding, and motivating both sales and service teams to deliver consistent performance. The Area Manager will play a crucial role in enhancing customer satisfaction by ensuring effective customer engagement, faster issue resolution, and strong coordination between dealerships and customers. In addition, the position involves monitoring operational costs, identifying opportunities for cost saving, and ensuring profitability for the dealer network. The ideal candidate must possess strong team management capabilities, a results-driven approach, and in-depth knowledge of sales and service operations within the commercial vehicle industry.    
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posted 3 days ago
experience3 to 8 Yrs
Salary7 - 16 LPA
location
Chennai, Bangalore+8

Bangalore, Noida, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City, Delhi, Ahmedabad

skills
  • market share
  • dealer sales
  • customer handling
  • commercial vehicle
  • territory sales
  • dealership management
  • sales manager
  • heavy vehicle sales
  • territory sales manager
  • vehicle sales
Job Description
Job Description: Territory Sales Manager Bus Experience: 3- 10 Years Salary Range: 10- 16 LPA Qualification: B.E. Location: Open to All Cities The Territory Sales Manager Bus will be responsible for achieving annual bus sales targets and strengthening brand visibility for Ashok Leyland in the assigned territory. The role focuses on driving market share expansion, supporting new product introductions, and leading the dealer sales teams to achieve performance goals. The manager will ensure that all dealership activities align with company standards, including strict adherence to PRISM processes. A major part of the role involves enhancing customer satisfaction through proactive customer handling, timely issue resolution, and building strong relationships with fleet owners, operators, and dealers. The manager will provide product and process training to dealer sales executives to ensure consistency and effectiveness in sales operations. Additionally, the position requires continuous cost monitoring, identifying areas for cost optimization, and ensuring dealer profitability. The candidate will undergo extensive hands-on training before being assigned to field responsibilities.      
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posted 2 months ago
experience2 to 6 Yrs
location
Coimbatore, Tamil Nadu
skills
  • CRM
  • Business Growth
  • Interpersonal Skills
  • Written Communication
  • Verbal Communication
  • Customer Data Analysis
  • Customer Experience Improvement
  • Customer Churn Minimization
  • Customer Request Handling
  • Multitasking
  • Proactive
  • Knowledge of Customer Success Process
  • Delivering Presentations
  • Problemsolving
Job Description
Role Overview: Kovai.co is looking for a Customer Success Specialist to join their team. As a Customer Success Specialist at Kovai.co, you will be responsible for managing client portfolios, analyzing customer data to improve their experience, sustaining business growth and profitability, minimizing customer churn, handling and resolving customer requests, and being highly organized and able to multitask. You will need to be self-driven, proactive, and have knowledge of the customer success process. Key Responsibilities: - Manage Client Portfolios - Analyze Customer Data and improve customer experience - Sustain business growth and profitability by maximizing value - Minimize customer churn - Handle and resolve customer requests - Highly organized and able to multi-task - Self-driven and proactive in nature - Knowledge of customer success process Qualifications Required: - Experience working with a CRM - Ability to deliver engaging presentations - Attention to details and good problem-solving skills - Excellent Interpersonal skills - Excellent written and verbal communication Kovai.co is a technology powerhouse that delivers best-in-class enterprise software and game-changing SaaS solutions worldwide. They are committed to fostering a culture of belonging and respect for all, standing firmly against discrimination to ensure equal opportunity for everyone to build a successful career. If you are passionate about redefining tech and empowering customers, consider joining the tribe at Kovai.co where passion meets purpose. Apply now for this exciting opportunity to make a global impact.,
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posted 1 week ago
experience0 to 3 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Non Voice
  • Analytical skills
  • Quality standards
  • Interpersonal skills
  • Customer service skills
  • Metric management
  • Coaching
  • Training
  • Performance evaluation
  • Leadership
  • Project management
  • MS Office
  • Computer skills
  • Analytical skills
  • Claims Administrations
  • Good reasoning
  • Fluent communication
  • Active listening
  • Passion to learn
  • Influencing skills
  • Comprehension
  • Quality Auditing
  • Productivity goals
  • Problemsolving skills
  • Verbal communication skills
  • Written communication skills
  • Conflict resolution skills
  • Technology proficiency
  • Motivation
  • Delegation
  • Problemsolving
  • Conflict handling
  • Creative solutions
  • Typing skills
  • English communication
Job Description
As a Trainee Process Consultant - Non-Voice at Sagility, your role is crucial in contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show passion for learning and improving - Exhibit influencing skills - Ability to comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge & skills related to the process - Process claims, develop projects, and handle calls as per guidelines - Adhere to SLAs, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet Turnaround Time (TAT) requirements **Mandatory Skills:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Drive individual and team efficiency and productivity through effective metric management - Coach, train, and motivate employees, evaluating their performance - Strategically lead and develop a team towards improved performance - Delegate and manage workloads and projects across functions - Problem-solving abilities, conflict handling, anticipation of issues, troubleshooting problems, and implementing creative solutions **Preferred Skills:** - Proficiency in MS Office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Strong comprehension ability Location: CMB, KCT Tech Park - East India *About Sagility:* The company values team performance and client satisfaction, aiming to improve profitability through effective action plans.,
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posted 2 weeks ago

Sales Leader , Manufacturing

Saaki Argus & Averil Consulting
experience20 to 24 Yrs
location
Chennai, All India
skills
  • Sales
  • Business Development
  • Market Analysis
  • Team Management
  • Negotiation
  • Strategic Planning
  • Customer Relationship Management
  • Market Research
  • Budgeting
  • Revenue Growth
  • Client Relationships
Job Description
Role Overview: You will be the Sales Head - Business responsible for leading the national/regional sales operations to drive revenue growth, expand market share, and build long-term client relationships. Your role will involve developing strategies for key markets, managing sales teams, and collaborating with cross-functional departments to provide customer-centric solutions. Key Responsibilities: - Develop and execute strategic sales plans to achieve revenue targets and grow the customer base. - Identify new business opportunities in sectors such as manufacturing, mining, steel, automotive, agriculture, material handling, and heavy industries. - Manage, mentor, and lead a team of regional sales managers, engineers, and channel partners. - Build strong relationships with key customers, OEMs, and distributors. - Analyze sales data, market trends, and competitor activities to adjust strategies accordingly. - Lead contract negotiations and major account management. - Collaborate with product development and marketing teams to align offerings with market demand. - Monitor pricing strategies, margins, and profitability across product lines. - Prepare accurate sales forecasts, reports, and budgets for senior leadership. - Ensure compliance with company policies, health & safety regulations, and ethical sales practices. Qualification Required: - B.E. in Mechanical Engineering - Experience: 20+ years - Industry Preferred: Any Industrial Products (Valves/ Couplings / Bearings / Gears) Additional Details: The ideal candidate will possess strong leadership and decision-making skills, proven expertise in managing nationwide sales with distributor handling experience, financial acumen including P&L management, excellent problem-solving and negotiation skills, stakeholder management abilities, capability to drive digital transformation and operational efficiency, and strong communication and interpersonal skills. Role Overview: You will be the Sales Head - Business responsible for leading the national/regional sales operations to drive revenue growth, expand market share, and build long-term client relationships. Your role will involve developing strategies for key markets, managing sales teams, and collaborating with cross-functional departments to provide customer-centric solutions. Key Responsibilities: - Develop and execute strategic sales plans to achieve revenue targets and grow the customer base. - Identify new business opportunities in sectors such as manufacturing, mining, steel, automotive, agriculture, material handling, and heavy industries. - Manage, mentor, and lead a team of regional sales managers, engineers, and channel partners. - Build strong relationships with key customers, OEMs, and distributors. - Analyze sales data, market trends, and competitor activities to adjust strategies accordingly. - Lead contract negotiations and major account management. - Collaborate with product development and marketing teams to align offerings with market demand. - Monitor pricing strategies, margins, and profitability across product lines. - Prepare accurate sales forecasts, reports, and budgets for senior leadership. - Ensure compliance with company policies, health & safety regulations, and ethical sales practices. Qualification Required: - B.E. in Mechanical Engineering - Experience: 20+ years - Industry Preferred: Any Industrial Products (Valves/ Couplings / Bearings / Gears) Additional Details: The ideal candidate will possess strong leadership and decision-making skills, proven expertise in managing nationwide sales with distributor handling experience, financial acumen including P&L management, excellent problem-solving and negotiation skills, stakeholder management abilities, capability to drive digital transformation and operational efficiency, and strong communication and interpersonal skills.
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posted 2 weeks ago
experience5 to 9 Yrs
location
Chennai, Tamil Nadu
skills
  • Data analysis
  • Customer experience
  • Product requirements
  • Market analysis
  • Sprint planning
  • Budget monitoring
  • Content development
  • Data science
  • Product design
  • Usability studies
  • User experience research
Job Description
You will be responsible for leveraging data to derive insights aligning with the product's vision and customer needs. This includes gathering customer experience insights for product requirements and analyzing research, market data, and usability studies for data-driven decision-making. Your duties will involve monitoring product profitability and budget, leading sprint planning, daily standups, and retrospectives for effective execution. Collaboration with content developers, data scientists, product designers, and user experience researchers will be essential to uncover new opportunities. This role is that of an individual contributor. - Uses data to build insights on product requirements aligned with the shared vision. - Gathers insights from customer experience and needs to inform product requirements. - Analyzes research, market analysis, and usability studies for data-driven decision-making. - Monitors product profitability measures and budget. - Leads sprint planning, daily standups, and retrospectives for effective execution. - Collaborates with various teams to identify new opportunities. Qualifications: - Minimum of 5 years of relevant work experience. - Bachelor's degree or equivalent experience. Additional Responsibilities and Preferred Qualifications: - Strong knowledge of Customer, Enterprise, and Transaction data. The company's core values of Inclusion, Innovation, Collaboration, and Wellness guide the daily business operations, ensuring a global team approach with customers at the center. The company is committed to diversity and inclusion, fostering a culture that values all individuals. For more information about the company's culture and community, visit https://about.pypl.com/who-we-are/default.aspx. If you believe you have the skills and qualifications for this role, do not hesitate to apply. Join the Talent Community to explore opportunities further.,
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posted 1 week ago
experience4 to 8 Yrs
location
Chennai, Tamil Nadu
skills
  • Freight forwarding
  • Sales
  • Business development
  • Customer relationship management
  • Negotiation
  • Contracts
  • B2B sales
  • Written communication
  • Verbal communication
  • Presentation skills
  • Client retention
  • Shipping
  • logistics
  • Digital technologies
Job Description
As an experienced professional with over 4 years in the shipping and logistics industry, you will play a pivotal role in the hypergrowth logistics technology start-up, FreightMango. Your key responsibilities will include: - Demonstrating a deep understanding of the shipping and logistics industry in India, including knowledge of shipping and cargo movement rules, and the overall process requirements at different stages of cargo movement. - Utilizing hands-on experience in FCL/LCL, Ocean Freight, and Air Freight to generate sales from new and existing customers, meeting and exceeding the sales plan. - Acquiring and retaining customers, expanding the client base, and ensuring receivable management to increase cash flow. - Managing sales leads, focusing on all lines of business, including Vertical and preferred Sectors development. - Analyzing clients based on gross margin, volume, and profitability, while also handling customer escalations, deciphering customer needs, relationship building, budget and team management, negotiation, contracts, and B2B sales. Moreover, you are preferred to have the following skills: - Excellent written and verbal communication skills, along with good listening and presentation skills. - Ability to handle multiple open items daily, prioritize work time effectively through planning, and familiarity with digital technologies and advancements in the digital logistics sector. - Proven ability to close sales contracts, maintain high client retention, and a degree in sales & marketing, logistics & supply chain, international trade, or a related field (graduation is a must). If interested in this role, kindly share your profile by emailing it to careers@freightmango.com, where the team will reach out to you with further details.,
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posted 1 week ago
experience8 to 12 Yrs
location
Chennai, Tamil Nadu
skills
  • Portfolio Management
  • Relationship Management
  • Financial Risk Management
  • Data Analytics
  • Business Strategy
  • Customer Service
  • Operational Efficiency
Job Description
As a Portfolio & Service Manager in Business Banking, your role involves monitoring critical parameters for customers regularly, ensuring portfolio hygiene and timely renewal, and establishing relationships to create value and contribute to organizational objectives. Your responsibilities include: - Monitoring 8 key parameters for customers regularly - Leading Deferrals process management and resolving irregularities in accounts - Tracking account conduct and ensuring interest is served - Ensuring acknowledgment of DDPO for balance transfers - Identifying trends from collection metrics, designing action plans to minimize delinquencies, and maintain portfolio health - Collaborating with collections to mitigate NPAs and track early warning signals - Partnering with Enterprise Risk to identify and mitigate financial risks - Supplying information to collections and legal teams post-NPA, maintaining customer engagement - Classifying cases for restructuring or legal intervention, devising action plans, and ensuring implementation - Aggregating competitor policies information, defining suitable collection policies, and triggering mechanisms for the target customer segment - Ensuring team adherence to defined processes and policies with delinquent customers - Collaborating with business and support teams for issue resolution - Overseeing agency management and analyzing feedback - Driving business and data analytics for monitoring data trends - Recommending process and policy improvements for operational efficiencies and high-quality customer service - Staying updated on global market trends and competitor strategies - Spearheading initiatives to reduce operational costs and increase profitability Qualifications Required: - Graduate: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management - Post-graduation: MBA, PGDM With 8+ years of experience in business banking, you are well-equipped to handle the responsibilities of this critical role that directly impacts the financial institution's budget planning.,
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posted 3 weeks ago

Branch Manager

GrowXCD Finance
experience3 to 7 Yrs
location
Tiruvannamalai, All India
skills
  • Leadership
  • Team Management
  • Staff Training
  • Financial Planning
  • Budgeting
  • Analytical Skills
  • Customer Relationship Management
  • Client Service
  • Process Optimization
  • Verbal Communication
  • Written Communication
  • Tools
  • ProblemSolving
  • Organizational Skills
  • Branchrelated Software
Job Description
As a Branch Manager at our company, located in Tiruvannamalai, your role will involve overseeing daily operations and staff performance to ensure customer satisfaction and meet branch financial goals. You will be responsible for managing budgets, optimizing processes, and ensuring compliance with company policies. Additionally, you will lead and mentor team members to deliver exceptional service while creating strategies to expand the customer base and improve profitability. Key Responsibilities: - Oversee daily operations and staff performance - Ensure customer satisfaction and meet branch financial goals - Manage budgets and optimize processes - Ensure compliance with company policies - Lead and mentor team members - Create strategies to expand the customer base and improve profitability Qualifications: - Leadership, team management, and staff training skills - Financial planning, budgeting, and analytical skills - Customer relationship management and client service experience - Process optimization, problem-solving, and organizational skills - Excellent verbal and written communication abilities - Proficiency in using branch-related software and tools - Bachelor's degree in Business Administration, Finance, or a related field - Previous experience in a leadership, financial services, or management role is a plus As a Branch Manager at our company, located in Tiruvannamalai, your role will involve overseeing daily operations and staff performance to ensure customer satisfaction and meet branch financial goals. You will be responsible for managing budgets, optimizing processes, and ensuring compliance with company policies. Additionally, you will lead and mentor team members to deliver exceptional service while creating strategies to expand the customer base and improve profitability. Key Responsibilities: - Oversee daily operations and staff performance - Ensure customer satisfaction and meet branch financial goals - Manage budgets and optimize processes - Ensure compliance with company policies - Lead and mentor team members - Create strategies to expand the customer base and improve profitability Qualifications: - Leadership, team management, and staff training skills - Financial planning, budgeting, and analytical skills - Customer relationship management and client service experience - Process optimization, problem-solving, and organizational skills - Excellent verbal and written communication abilities - Proficiency in using branch-related software and tools - Bachelor's degree in Business Administration, Finance, or a related field - Previous experience in a leadership, financial services, or management role is a plus
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posted 3 weeks ago

Assistant General Manager

HORIBA PVT ENTERPRISES
experience8 to 13 Yrs
Salary7 - 16 LPA
location
Chennai, Bangladesh+17

Bangladesh, Zimbabwe, Hailakandi, Vietnam, Uganda, Bangalore, Noida, Hyderabad, Gurugram, Kolkata, Lebanon, Pune, Mumbai City, Libya, Zambia, Ghana, Kenya, Delhi

skills
  • service
  • food
  • customer
  • inventory
  • safety
  • analytical
  • basic
  • guest
  • management
  • cleanliness
  • resources
  • human
  • math
  • strong
  • satisfaction
Job Description
An Assistant General Manager (AGM) job description includes assisting the General Manager in overseeing daily operations, managing staff, and implementing company policies. Key responsibilities involve coordinating departments, developing business strategies, and ensuring profitability through budgeting and cost control. The role also requires strong leadership, communication, and problem-solving skills to drive business goals and enhance customer satisfaction.  Responsibilities and duties Assist with operations: Help the General Manager oversee all daily business operations, coordinate activities across departments, and implement strategies to achieve organizational goals. Manage staff: Participate in hiring, training, and performance management of employees. Foster a positive and productive work environment and serve as a point of contact for staff concerns. Financial management: Assist with budgeting, financial planning, and cost control to ensure the profitability of the business. Customer service: Ensure high standards of customer service are met. Interact with customers, gather feedback, and address issues to enhance satisfaction. Strategic planning: Contribute to the development and implementation of business strategies, and help identify areas for improvement in productivity and efficiency. Compliance and safety: Ensure that all health, safety, and company policies are implemented and enforced across the organization. Administrative tasks: Handle various administrative duties, including scheduling, and assist with other tasks as needed. 
posted 1 day ago

Customer Service Executive

OVERNET TRADING PRIVATE LIMITED
experience20 to >25 Yrs
Salary80 - Rs LPA
location
Chennai, Bangalore
skills
  • customer
  • global service management
  • customer service systems
  • service portfolio management
  • service
  • services product management
  • customer service management
  • global customer service
  • product lifecycle management
  • executive
Job Description
Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.
posted 2 weeks ago

Customer Service Executive

OVERNET TRADING PRIVATE LIMITED
experience20 to >25 Yrs
Salary40 - 55 LPA
location
Chennai
skills
  • service
  • customer service training
  • customer service operations
  • global customer service
  • customer service representatives
  • customer
  • customer service systems
  • customer service
  • executive
Job Description
Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.
posted 2 months ago

Senior Officer

CHETTINAD CEMENT CORPORATION PRIVATE LIMITED
experience5 to 9 Yrs
location
Karur, Tamil Nadu
skills
  • Sourcing
  • Procurement
  • Quality Initiatives
  • Inventory Management
  • Logistics
  • Strategy Development
  • Customer Service
  • Profitability
  • Training
  • Operations Excellence
  • Port Operation
  • Process Change Initiatives
  • Quality Enhancement
Job Description
Role Overview: As a proactive and self-directed professional with experience in achieving Sourcing and Operations Excellence in fast-paced project environments, you will play a crucial role in managing procurement schedules, quality initiatives, inventory, Port Operation, logistics plans, and process change initiatives. Your contributions will assist the company in achieving year-on-year improvements and savings within its operating plan. Your responsibilities will also include managing strategy development, deployment, and planning for large annual spends up to USD 10 Million while maintaining the right balance between central strategy and regional customization. Your passion for delivering outstanding customer service, both individually and as part of a team, will be essential in driving profitability through strategic growth, employee training, and quality enhancement. Key Responsibilities: - Manage procurement schedules, quality initiatives, inventory, Port Operation, and logistics plans - Drive process change initiatives to achieve year-on-year improvements and savings - Develop and deploy strategies for large annual spends up to USD 10 Million - Maintain the balance between central strategy and regional customization - Promote outstanding customer service as an individual and as part of a team - Drive profitability through strategic growth, employee training, and quality enhancement Qualifications Required: - Proven experience in achieving Sourcing and Operations Excellence - Strong track record of managing procurement schedules and quality initiatives - Experience in managing large annual spends up to USD 10 Million - Ability to develop and deploy strategies while balancing central strategy and regional customization - Passion for delivering outstanding customer service - Demonstrated ability to drive profitability through strategic growth, employee training, and quality enhancement,
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posted 1 month ago
experience5 to 9 Yrs
location
Coimbatore, Tamil Nadu
skills
  • Leadership
  • Customer engagement
  • Operational excellence
  • Project management
  • Risk management
  • Quality assurance
  • Budget control
  • Team development
  • Process automation
  • Innovation
  • Cybersecurity
  • Consultative guidance
  • Key performance indicators KPIs
  • Service delivery effectiveness
  • Financial acumen
  • Datadriven transformation
Job Description
As a strategic leader at Presidio, you will oversee and enhance the delivery operations within the Cybersecurity Professional Services practice. Your responsibilities will include leading a team of skilled cybersecurity engineers and consultants to deliver tailored cybersecurity solutions. You will be managing end-to-end project delivery, mentoring high-performing teams, and collaborating with internal stakeholders to enhance service delivery. Additionally, you will define key performance indicators (KPIs), lead continuous improvement initiatives, and align team skills with business needs. **Key Responsibilities:** - Oversee end-to-end project delivery, ensuring all deliverables meet customer expectations. - Manage, mentor, and develop high-performing teams. - Act as a trusted advisor to customers, providing consultative guidance to optimize cybersecurity programs. - Collaborate with internal stakeholders to enhance service delivery and customer experiences. - Define, monitor, and report on key performance indicators (KPIs). - Lead continuous improvement initiatives to enhance operational efficiency. - Strategically align team skills and capabilities with business needs. - Provide proactive customer relationship management. - Oversee quality assurance and quality control processes. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field. - Minimum of 5 years in cybersecurity professional services or consulting with senior leadership experience. - Strong expertise in advanced cybersecurity solutions such as XDR, SOAR, XSIAM, CSPM, Next-Generation SIEM, SASE/SSE, and Cloud Security. - Excellent leadership, communication, and presentation skills. - Financial acumen in budgeting, forecasting, and profitability management. - Demonstrated capability in driving innovation and process improvements. At Presidio, you will be part of a culture of trailblazers, thinkers, builders, and collaborators who push the boundaries of what's possible. With expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, you will enable businesses to stay ahead in a digital world. Your impact will be real as you contribute to shaping the future through innovation and collaboration. Join Presidio and be a part of a team that is redefining what's next together.,
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posted 2 weeks ago
experience5 to 9 Yrs
location
Tamil Nadu
skills
  • Customer Service
  • Sales Planning
  • Team Management
  • Lead Generation
  • Compliance Management
  • Sales Process Management
  • Sales Digitization
  • Market Trends Analysis
Job Description
As a Sales Manager, your role involves managing the sales process, planning, and team management to achieve business targets and enhance client relationships effectively. Your key responsibilities include: - Aggressively driving sales numbers for home equity/LAP products and cross-selling to achieve business targets - Retaining and expanding the customer base for mortgages while maintaining strong relationships for repeat business or referrals - Maximizing sales through a network of DSA/Builders by managing connector and builder relationships effectively - Identifying and maintaining channel partner relationships - Ensuring timely processing of files from login stage to disbursement by liaising with internal departments - Providing high-quality customer service - Maintaining good portfolio quality In terms of Sales Planning and Team Management, you will be responsible for: - Optimizing team productivity by effectively managing sales managers to assure team results achievement and region profitability - Aligning with the team on ground lead generation activities - Leading and supervising sales teams for growth agenda implementation through training, motivation, and deployment strategies - Recruiting quality resources and grooming them in presentation and selling skills - Implementing Sales Digitization tools effectively with the teams Regarding Industry & Governance, your responsibilities include: - Ensuring superior communication of objectives through Area review meets - Developing an effective long-range area sales growth plan - Keeping abreast of market trends and competitor intelligence to build effective sales and marketing strategies - Providing feedback to the central product and policy team based on market understanding - Ensuring compliance with all Audit/NHB regulations, processes, policies, and reports Qualifications required for this role include a Graduate/Post Graduate degree.,
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