92 Associate Technical Lead Jobs in Pune

As a Senior Manager/Head of Support at Mindtickle, you will play a crucial role in leading the Support function to provide exceptional service to global enterprise customers. Your responsibilities will include: - Leading a high-performing support team focused on delivering superior customer experience, with customer trust as the guiding principle. - Championing a customer-first culture grounded in trust, empathy, and responsiveness to drive an enterprise mindset to customer success. - Elevating the role of engineers within customer support by ensuring deep product knowledge, strong troubleshooting skills, and proactive ownership. - Demonstrating success in reimagining support operations using AI or AI-based quality scoring to continuously keep the support org future-ready. - Leading high-severity escalations and complex technical issues to ensure clarity and customer confidence. - Leveraging automation and AI to improve resolution times, customer satisfaction, and team productivity. - Making data-driven decisions by leveraging insights to guide strategic decisions and establish robust dashboards for key metrics. - Partnering cross-functionally with Product, Engineering, and Customer Success to influence roadmap and resolve root causes. - Promoting knowledge sharing through documentation, postmortems, and internal forums to scale expertise and reduce time to resolution. - Driving continuous upskilling through training and career development programs. - Recruiting, retaining, and developing top-tier support talent with deep technical acumen and service excellence. - Instilling a culture of accountability, collaboration, and continuous improvement within the support org. - Encouraging a culture of innovation, experimentation, and adaptability to new workflows and systems. Qualifications required for this role include: - 12-15 years of experience in technical support and customer success, with 2+ years in senior leadership managing managers in a B2B SaaS setup or an Enterprise organization. - Proven leadership ability to lead at scale, navigate ambiguity, and drive clarity across cross-functional teams. - Experience in building and leading support functions for global enterprise customers with a deep understanding of their security, compliance, and operational expectations. - Ability to lead through high-severity incidents, platform outages, or enterprise escalations with calm under pressure and excellence in stakeholder management. - Deep empathy for customer pain points and the ability to translate them into business value and technical solutions. - Strong technical depth in modern SaaS architecture, cloud-native infrastructure, APIs, SSO and authentication protocols, 3rd Party Integrations, enterprise data platforms, and analytics ecosystems. - Operational excellence with experience in tools like Salesforce, Freshworks, OData, and Reporting/BI Tools. If you are ready to lead with heart, act with urgency, and engineer with purpose, Mindtickle is looking for you to join their team and shape the future of customer support excellence.,

As an Advanced Analytics Consultant at PharmaACE, you will play a crucial role in leading the design and deployment of intelligent, data-driven solutions at the intersection of business strategy, advanced data modeling, and artificial intelligence for clients in the pharmaceutical, life sciences, or broader commercial domain. **Key Responsibilities:** - Lead the development and implementation of AI and machine learning models to solve complex business problems such as segmentation, churn prediction, targeting optimization, and personalization. - Evaluate multiple AI/ML techniques (e.g., supervised/unsupervised learning, NLP, deep learning) to determine the most effective approach. - Create scalable, production-ready solutions that integrate with business processes. - Work with large, diverse datasets, including structured and unstructured data from internal and third-party sources (e.g., Rx, patient-level, longitudinal, sales, CRM). - Perform exploratory data analysis (EDA), feature engineering, and data cleansing to prepare inputs for modeling. - Identify and address biases or imbalances in data that may affect model performance in real-world deployment. - Translate analytical outcomes into clear business recommendations and work closely with cross-functional teams to implement solutions. - Partner with business leaders to identify high-impact opportunities where AI can add value. - Build interactive dashboards and visualization tools using Power BI, Tableau, or equivalent platforms to showcase model results and insights. - Communicate technical concepts and model outputs to non-technical stakeholders in a compelling and actionable format. - Stay current with the latest AI, machine learning, and data science trends and incorporate relevant innovations into client solutions. - Explore new data sources and modeling techniques to enhance model performance and insight generation. **Qualifications & Experience:** - Bachelors or Masters in Data Science, Computer Science, Engineering, Statistics, Mathematics, or related field. - 12+ years of experience in data analytics, with 3+ years in AI/ML model development and deployment. - Prior experience in pharma/life sciences is highly preferred but not mandatory. - Experience working with cross-functional stakeholders in a consulting or strategic analytics capacity. **Technical Skills:** - Proficient in Python, R, or SQL for data wrangling and model development. - Experience with machine learning libraries (e.g., scikit-learn, TensorFlow, PyTorch). - Familiar with cloud-based AI platforms (e.g., AWS Sagemaker, Azure ML, Google Vertex AI). - Hands-on with Power BI, Tableau, or other visualization tools. - Strong Excel and PowerPoint skills for executive reporting. **Core Competencies:** - Strong problem-solving skills with the ability to simplify complex problems. - Solid understanding of AI model lifecycles from design to monitoring. - Excellent communication and stakeholder management skills. - High attention to detail and data integrity. - Ability to work independently and collaboratively in a dynamic environment. You will thrive in this role if you possess an entrepreneurial and innovative mindset, have experience working in regulated industries with data privacy compliance, and demonstrate a passion for learning and applying AI to real-world business challenges.,

As a Lead Technical Support Engineer at Red Hat GSS (Global Support Services) in Pune, India, you will be responsible for managing day-to-day operational requirements to ensure the support team meets the needs of customers. Your role will involve maintaining a high level of customer-focus to drive satisfaction and acting as a point of contact for customer and internal escalations. You will work closely with Red Hat enterprise customers, leadership team, and team members globally on a 24x7 basis, which may include working in different shifts periodically. Your responsibilities will also include assisting with forecasting, workforce planning, operational reporting, and developing operational initiatives to improve support delivery. Key Responsibilities: - Maintain a high level of customer-focus to drive customer satisfaction - Act as a point of contact for customer and internal escalations - Work with global team members on a 24x7 basis and in different shifts as needed - Assist with forecasting, workforce planning, and capacity planning - Assist with regular operational reporting - Develop and deploy operational initiatives to improve support delivery - Provide input to improvement programs for global support processes Qualifications Required: - Previous commercial experience in customer service or technical support within a technology-oriented company - Ability to learn and apply new skills rapidly and coach others - Team leadership experience with a focus on customer service - Strong troubleshooting skills and a passion for problem-solving - Ability to multi-task, prioritize, and work under pressure - Effective communication with customers, vendors, and team members - Knowledge of support systems and tools is a plus - Appreciation of and passion for open source software is an advantage Red Hat is the world's leading provider of enterprise open source software solutions, utilizing a community-powered approach to deliver high-performing technologies. With a presence in over 40 countries, Red Hat fosters an inclusive environment where creativity and innovation are encouraged from all associates, regardless of their role. The company's culture is built on transparency, collaboration, and inclusion, empowering individuals from diverse backgrounds to contribute ideas and drive innovation. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you require assistance with the online job application, you can email application-assistance@redhat.com. Join Red Hat's diverse and inclusive culture to share your ideas, challenge the status quo, and make a positive impact.,

As an Associate consultant, you will play a crucial role in developing impactful analytics solutions to enhance commercial performance for life sciences clients. Your strong analytical skills will be instrumental in providing actionable insights, solving complex business challenges, and utilizing advanced analytical techniques for informed decision-making. Additionally, you will have the opportunity to mentor junior team members. Key Responsibilities: - Translate business requirements into technical specifications and lead the design, development, and deployment of BI solutions using Tableau, Power BI, and Excel-based reporting - Apply data visualization best practices and advanced analytical techniques to create interactive dashboards that facilitate decision-making - Utilize agile methodologies and quality standards to ensure the reliability of BI solutions through QA reviews, mid-development validations, and unit testing - Collaborate with project leads and clients to refine reporting needs, provide updates, and present results through compelling data stories and visualizations - Manage and support BI/reporting developers, mentor junior associates on visualization techniques, and ensure seamless task execution across teams - Deliver visually driven presentations and dashboards tailored to stakeholders - Stay updated on new Power BI/Tableau features, adopt emerging visualization trends, and continuously optimize dashboards for enhanced usability and impact Qualifications Required: - 2-4 years of relevant experience in Power BI/Tableau for reporting and analytics projects (consulting experience preferred) - Exposure to medium-to-large scale technology/BI solution delivery environments - Ability to work effectively in global, cross-functional teams and support multiple projects - Hands-on experience with Power BI and/or Tableau for dashboards, reports, and interactive visualizations - Strong expertise in SQL for querying, data analysis, and report development - Familiarity with data pipelines, data quality, and DBMS fundamentals - Proficiency in MS Excel and modern BI platforms - Understanding of data modeling concepts, BI data management best practices, and analytics methodologies - Basic exposure to cloud BI environments (Azure, AWS, or GCP) and distributed data systems - Foundational programming knowledge in Python or similar scripting languages for analytics/automation Note: The company may use AI tools to support parts of the hiring process, but final decisions are made by humans. For more information on data processing, please reach out to the company.,

As the Associate Director of Business Intelligence at Wolters Kluwers FCC Division, you will lead a team of BI professionals to deliver cutting-edge data-driven solutions and drive impactful results across the organization. Your role will involve strategic leadership, program delivery, collaboration with stakeholders, performance management, and talent development. Key Responsibilities: - Provide strategic leadership and guidance to BI managers and senior professionals, overseeing BI, data governance & stewardship, and data engineering practices. - Lead the development and implementation of advanced analytical models, data analysis, reporting solutions, and data pipelines. - Curate visualizations to convey complex analytical findings for informed decision-making. - Oversee the end-to-end lifecycle of BI programs supporting sales excellence and go-to-market initiatives. - Drive innovation in data analysis techniques and BI methodologies to enhance sales strategies. - Manage staffing, budgeting, and planning for smooth execution of BI initiatives. - Facilitate collaboration between BI and cross-functional teams within the FCC division. - Cultivate a positive workplace culture, implement talent management strategies, coaching programs, and leadership development initiatives within the BI team. - Establish clear goals, monitor team performance, and address challenges promptly to maintain high standards. Qualifications: - Education: Bachelor's degree in Computer Science, Engineering, or a related field. - Experience: 10+ years of program delivery experience in technology or data analytics, with a proven track record of leadership. - Skills: Exceptional communication, leadership, and interpersonal skills. Proficiency in BI applications like PowerBI, Salesforce CRMA, Tableau. Familiarity with modern data warehousing techniques and cloud service integrations (Azure, AWS). Join us at Wolters Kluwers FCC Division to lead a dynamic team and drive data-driven solutions that shape the organization's success.,

In this role at RKD, you will have the opportunity to work in every aspect of Intellectual Property Rights (IPR), including drafting, filing, prosecution, and litigation in various technology areas. The company offers comprehensive in-house training and development opportunities for your continuous growth and development. Key Responsibilities: - Conduct patent & non-patent literature searches such as prior art, freedom to operate, and invalidation searches - Provide insightful analysis of search results and prepare value-added patent search reports - Draft Provisional and Complete Specifications for patent applications - Address Examination reports and Office Actions, and provide technical arguments in written & verbal forms - Assist in Patent Oppositions and support the litigation team through research and analysis - Attend IPR conferences and represent the firm effectively - Conduct seminars, workshops, and orientation programs to create IP awareness - Contribute to writing articles for various journals & magazines on behalf of the firm - Participate in and lead internal knowledge/resource sharing sessions - Contribute to the firm's newsletter - Track and meet deadlines set by Senior Management - Utilize and update data in the firm's IP Management System Qualifications Required: - Graduate/Postgraduate/Doctorate in Electricals with a strong academic record - In-depth knowledge of IPR or minimum two years of experience in IPR - Preference for Registered Patent Agents - Proficiency in MS Office and necessary drawing packages - Excellent command over the English language (written & verbal) Additional Details: Candidates are required to sign a contract for a minimum period of three years. Salary and other terms will be based on qualifications and experience. If you are a confident team player with strong technical and analytical skills, capable of managing various responsibilities and tasks efficiently to meet deadlines, this role as a Patent Associate at RKD in Pune & Mumbai could be the perfect fit for you.,

As a Lead Tech Support Specialist at Honeywell, you will play a crucial role in ensuring the seamless operation of the company's IT systems. Your responsibilities will include overseeing and coordinating support activities, providing technical expertise, and collaborating closely with cross-functional teams to tackle complex issues. Your in-depth knowledge and problem-solving skills will be vital in maintaining Honeywell's technology infrastructure, and your contributions will have a significant impact on the future of IT support within the organization. Key Responsibilities: - Lead the resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards. - Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service. - Analyze case trends and create visual reports (charts, tables) to support decision-making and enhance client outcomes. - Participate in client calls with ACSEs and senior engineers to expedite the resolution of Severity-1 and Severity-2 issues, and initiate triage and pager duty as necessary. - Collaborate with cross-functional teams (SE R&D, DevOps, Salesforce) to compile and present summaries of recurring client issues. - Champion the Queue Review initiative to improve case hygiene and minimize SLA breaches through regular updates and team training. - Conduct one-on-one sessions with associates to review case queues, provide guidance, and ensure documentation standards are met. - Mentor senior members on Gate Review and JIRA workflows to reduce overall JIRA volume and enhance process efficiency. Qualifications: - Proven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygiene. - In-depth knowledge of Support 2.0 methodologies and their practical application in client-facing scenarios. - Strong analytical capabilities with experience in trend analysis and data visualization. - Excellent communication and collaboration skills, with a successful track record in client engagement and internal teamwork. - Leadership experience in initiatives such as Queue Review and India Next Steps coordination. - Ability to coach and train associates on documentation standards and support best practices. - Proactive mindset with a commitment to continuous improvement in support operations. About Us: Honeywell helps organizations address the world's most complex challenges in automation, the future of aviation, and energy transition. As a trusted partner, Honeywell provides actionable solutions and innovation through its Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by the Honeywell Forge software, which aims to make the world smarter, safer, and more sustainable.,

As an Associate Manager at Red Hat OpenShift Sustaining Engineering team in Pune, you will play a crucial role in maintaining and supporting multiple versions of the Red Hat OpenShift Core Platform. You will collaborate with peers globally to address product defects, bridge between the open-source community and enterprise software, and guide the team in ongoing maintenance tasks. **Key Responsibilities:** - Collaborate with engineering teams worldwide to build a local team with deep technical knowledge of Kubernetes distribution - Assist peer managers in understanding team capabilities and jointly plan for future improvements - Coordinate with cross-functional teams to ensure high-quality product delivery - Recruit new associates to the growing team - Oversee project objectives and guide resource allocation for success - Manage team and individual performance through feedback and coaching - Develop tactical work plans for technical objectives in collaboration with functional leads - Establish processes to enhance team productivity and alignment - Build relationships with internal stakeholders to enhance product development impact **Qualifications Required:** - Ability to lead and work with diverse software engineering teams across countries and cultures - Strong communication skills - Experience in customer situations - Bachelor's degree in computer science or equivalent **Additional Details:** Red Hat is the world's leading provider of enterprise open-source software solutions, leveraging a community-powered approach to deliver Linux, cloud, container, and Kubernetes technologies. With associates in over 40 countries, Red Hat fosters an open and inclusive environment where creativity and innovation thrive. Red Hat encourages individuals to contribute their ideas, solve complex problems, and make a substantial impact. The culture at Red Hat is built on transparency, collaboration, and inclusion, allowing diverse voices to come together, challenge the status quo, and drive innovation. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants to ensure equal opportunity and access for all.,

PharmaACE is a growing Global Healthcare Consulting Firm with headquarters in Princeton, New Jersey. The expert teams of Business Analysts, based across the US, Canada, Europe, and India, provide Analytics and Business Solutions for a wide range of clients. The firm has deep expertise in Forecasting, Business Analytics, Competitive Intelligence, Sales Analytics, and the Analytics Center of Excellence Model. They have wealth of therapeutic area experience in Oncology, Immuno-science, CNS, CV-Met, and Rare Diseases, supporting clients" needs in Primary Care, Specialty Care, and Hospital business units. We are seeking a highly motivated and strategically minded professional to join our growing team in Pune. This leadership role is ideal for professionals who thrive at the intersection of commercial analytics, business problem solving, and client engagement. The ideal candidate will exhibit strong functional alignment, strategic thinking, and a problem-solving approach. This position is not intended for individuals whose experience is predominantly operational. Responsibilities: - Lead the commercial analytics account team in developing data-driven strategies and actionable insights - Develop and nurture client relationships, serving as an offshore key point of contact - Provide thought leadership to clients and their commercial stakeholders - Ensure team adherence to client-specific data privacy and compliance policies - Help implement industry best practices and drive continuous improvement - Contribute to the organization's capability development and bring innovative ideas to the table - Collaborate with tech development team in productization efforts - Strong solution designing skills especially around HCP and patient analytics Leadership: - Responsible for overall leadership, talent development, skill advancement, and engagement of the team - Foster a learning mindset in the team to proactively develop research and story-telling skills - Provide leadership to help people perform at their best Qualifications: - Bachelors or Masters in Engineering - Minimum 10 years of pharma/life science consulting job experience Experience and Competencies: - Experience in establishing and leading teams across borders with onshore and offshore model - Ability to simplify complex problems into actionable insights and storyboarding - Passion for learning and driving AI/ML and Deep Learning Initiatives - Knowledge of commonly used transactional data assets including Claims, APLD, Volumes/Value, Rx, Specialty level, and HCP level data Other Competencies: - Customer centricity and attention to detail - Strong business communication skills - Entrepreneurial orientation - Innovative and collaborative behavior, team player Note: No additional details of the company were provided in the job description.,

Role Overview: As a Functional Business Analyst (BA) specializing in Salesforce Revenue Cloud, particularly CPQ and Billing modules, your role at PwC involves supporting end-to-end quote-to-cash (Q2C) transformation initiatives. You will bridge the gap between business needs and technology capabilities to deliver scalable, compliant, and optimized solutions on the Salesforce platform. Key Responsibilities: - Serve as the functional Subject Matter Expert (SME) for Salesforce Revenue Cloud (CPQ/Billing), overseeing implementation, enhancements, and process transformation. - Lead requirements gathering sessions with business stakeholders to capture Q2C processes and translate them into functional designs. - Collaborate with Salesforce Architects and Technical teams to ensure effective translation of business requirements into scalable solutions. - Take ownership of creating user stories, acceptance criteria, and facilitating User Acceptance Testing (UAT) for CPQ/Billing functionality. - Work closely with cross-functional teams including Finance, Sales Ops, and Engineering to support various aspects such as revenue recognition, invoicing, pricing, discounting, and subscription billing scenarios. - Conduct configuration workshops, gap analysis, and process modeling adhering to Salesforce best practices. - Assist in data mapping, integration scoping, and addressing reporting needs related to quote, order, and billing processes. - Maintain updated documentation for all functional designs, test cases, and configuration changes. Qualification Required: - 4-8 years of total experience with a minimum of 3-5 years working as a Functional BA in Salesforce ecosystems. - Minimum 2+ years of hands-on experience with Salesforce Revenue Cloud (CPQ and/or Billing). - Strong understanding of quote-to-cash processes, including pricing, quoting, contracting, order management, billing, and revenue recognition. - Demonstrated ability to articulate clear user stories, functional specifications, process flows, and UAT scenarios. - Experience in Agile/Scrum environments with proficiency in DevOps tools like JIRA, ADO, or similar. - Excellent communication skills and stakeholder management abilities. (Note: The additional details of the company were not present in the provided job description.),

As an Associate Specialist in Implementation (Night Shift) at the company, your role includes: **Role Overview:** You will be responsible for all aspects of customer implementation engagements, such as consultancy, training, project management, testing, and customized production configurations. Your accountability extends to integrating new products into the global implementation framework. Additionally, you will collaborate with GP&S, sales team, Customer Delivery, and O&T to customize specific implementation plans, providing technical and product expertise to customers pre and post-launch. As the primary interface between the customer and MasterCard during technical implementations, you will tailor project complexity to meet unique customer needs. **Key Responsibilities:** - Manage small projects and/or initiatives with specialized knowledge of the assigned discipline - Guide customers through established processing rules, specifications, and required documentation - Conduct detailed testing of data elements, sub elements, network configurations, and interfaces - Validate all customer test cases to ensure production readiness - Provide technical guidance to less experienced team members - Support standard infrastructure design and implementation - Demonstrate understanding of Mastercard's core products and services - Lead customers through trainings and manuals, answering general questions **Qualifications Required:** - Experience supporting standard infrastructure design and implementation - Demonstrated understanding of Mastercard's core products and services - Successfully completed detailed testing and implementation of hardware and software elements - Demonstrated understanding of transaction processing - Experience leading customers through trainings and manuals, answering general questions In addition to the technical aspects of the role, the Customer Implementation System (CIS) Team collaborates with various teams within the company to provide expert consultation, lead implementation, and post-production project support on all MasterCard Core and Emerging Products for existing and new customers in the NAM region. As a member of this team, you will manage multiple projects and initiatives as an Implementation Project Manager, ensuring the technical quality of MasterCard's customers and their processors" transaction processing host interfaces with MasterCard's processing networks. Your role will involve translating customer needs into implementation activities, guiding customers through established procedures, specifications, and documentation, and serving as a subject matter expert on MasterCard products and services for internal and external customers. Furthermore, your responsibilities include: - Communicating effectively with internal teams and customers on technical and business aspects - Providing and requesting input/feedback to enhance work efficiency and improve team performance - Collaborating with team members to support customers during and after implementation - Demonstrating motivation, enterprising spirit, and teamwork - Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project As part of your corporate security responsibility, you are expected to: - Abide by Mastercard's security policies and practices - Ensure confidentiality and integrity of accessed information - Report any suspected information security violation or breach - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.,

As a Junior Project Manager at India (Pune) Development Center, you will be responsible for leading, coordinating, and owning cross-functional distributed teams throughout the project lifecycle. Your primary function will include Project Management, Client Management, and Team Leadership. Key Responsibilities: - Work with pre-sales and account management teams to understand high-level requirements, create estimates, and validate proposed timelines. - Lead complex projects from conceptual design to implementation, leveraging Agile/Iterative methodology. - Manage project priorities and resource assignments to ensure successful project delivery. - Scope project work, manage project risks, and track integrated project plans. - Establish and maintain project communication, oversee project estimations, and develop project deliverables. - Define project quality and performance standards, manage risk, and maintain project tracking systems. - Build and structure project teams for maximum performance, provide direction and motivation, and clarify project objectives. - Manage client relationships, develop relationships with key stakeholders, and ensure ongoing client satisfaction. - Mentor development teams, encourage adoption of new technologies, and participate in recruitment and hiring activities. - Drive organization-level operating procedures and contribute to knowledge management, new business development, and quality improvement initiatives. Qualifications Required: - Bachelor's degree in Engineering (B.E./B.Tech/MCA/MCS) from a reputed college. - 4+ years of experience in delivering solutions involving PHP, Angular, JAVA. - 4+ years of project management experience leading diverse teams in dynamic environments. - Certification in Project Management preferred. - Good understanding of CMMi and ISO quality processes. Additional Company Details: - Job Title: Associate/Junior Project Manager - IT Services - Role: Junior - Experience: 4+ years - Location: Kharadi, Pune - Type: Full Time Employment - Immediate Joining Note: Immediate Joining Please let me know if you need any further information.,

Role Overview: As an IFRS Reporting Senior Associate/Team Lead/Manager in Chennai/Bangalore, you will be responsible for financial reporting and analysis, ensuring compliance with IFRS standards, assisting with audits, process improvement, transactional reconciliation, handling banking sector specifics, and communicating with stakeholders. You should have at least 2 years of experience in IFRS reporting and be flexible with shift timings. Key Responsibilities: - Prepare and review financial statements (balance sheets, income statements, cash flow) for accuracy and IFRS compliance. - Ensure adherence to all IFRS standards, implement updates, and provide technical guidance to the finance team. - Assist with internal and external audits, respond to audit queries, and ensure regulatory compliance. - Develop, implement, and maintain financial reporting systems, controls, and procedures. - Prepare daily/monthly entries, reconcile accounts, and ensure accurate balance sheets. - Handle financial reporting for specific banking activities like global markets, financing, and derivatives. - Prepare and present financial reports to senior management and stakeholders. Qualifications Required: - Bachelor's Degree in a relevant field. - At least 2 years of experience in IFRS reporting. - Strong skills in financial statements, IFRS, and reporting. (Note: Additional details about the company were not provided in the job description.),

As an Associate Specialist, Implementation working the Night Shift, your role involves being responsible for all aspects of customer implementation engagements. This includes consultancy, training, project management, testing, and customized production configurations for both existing and new customers. You are also accountable for integrating new products into the global implementation framework. In addition, you partner with GP&S, sales team, Customer Delivery, and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post-launch. You take the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs. Key Responsibilities: - Manage small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline - Guide customers through established processing rules, specifications, and required documentation - Conduct detailed testing of data elements, sub-elements, network configurations, and interfaces; validate all customer test cases to ensure production readiness - Suggest configuration/production setup changes with minimal guidance; identify potential issues to escalate to leadership - Take a greater lead in the development of products, such as analyzing product time-to-market, reducing inefficiencies, and identifying areas for improvement - Provide technical guidance to less experienced team members - Experience supporting standard infrastructure design and implementation - Demonstrate understanding of Mastercard's core products and services - Successfully complete detailed testing and implementation of hardware and software elements - Demonstrate understanding of transaction processing - Experience leading customers through trainings and manuals; answer general questions In the Customer Implementation System (CIS) Team, you work in partnership with the Customer Delivery, Global Products & Services, and Account Teams in the NAM region focusing on providing expert consultation, leading implementation, and post-production project support on all of MasterCard Core and Emerging Products for existing and new customers in the region. Team members are based throughout the NAM region. Qualifications Required: - Experience with Mastercard services in the past (dual-message/single-message) is a plus - Excellent communication skills with internal teams & customers on technical and business aspects at various levels of engagement - Provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall - Work well with other team members to support customers during and after implementation - Highly motivated and enterprising team player - Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project Please note the Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security. You must abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.,

As a Lead, Application Support at Fiserv, your role will involve understanding application behavior and logging in-depth. You will collaborate with Subject Matter Experts (SMEs) to document known errors and categorize business and system failures. Additionally, you will engage with Deployment and Development teams to comprehend new application features. **Key Responsibilities:** - Quickly learn monitoring alerts and application behaviors within the first 60 days. - Work across all shifts to observe application behavior during business and non-business hours. - Develop complex Splunk dashboards using regex. - Continuously improve dashboards and alerts based on monitoring findings. - Optimize dashboards and alerts with new Splunk features. - Support other enterprise APM tools (ServiceNow, Dynatrace, AppDynamics, Autosys, SFG, etc.). - Create frameworks for monitoring and alerting. - Identify enhancement opportunities in Splunk knowledge objects. - Conduct gap analysis on client-impacting incidents and evaluate Splunk knowledge objects. - Participate in a 24/7 team, rotating through all shifts. **Qualifications Required:** - Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience. - Extensive knowledge of Splunk with prior experience in a monitoring team. - Ability to work under pressure and manage task prioritization effectively. - Understanding of .NET technologies. - Exposure to enterprise monitoring tools is a plus. - Strong verbal and written communication skills. - Good analytical, organizational, and problem-solving abilities. - Demonstrated teamwork and customer service orientation, able to liaise with both end users and technical staff. - Ability to track task progress, report status, and proactively identify issues. - Effectively present information to peers and project management. **Additional Company Details:** Thank you for considering employment with Fiserv. Please apply using your legal name, complete the step-by-step profile, and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cybercriminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.,

As a Delivery Excellence Specialist at ZS Associates, you will play a crucial role in driving delivery excellence by ensuring that delivery processes are executed with precision, consistency, and alignment to organizational standards. Your responsibilities will include providing strategic and technical guidance to delivery teams, enabling them to implement and sustain high-performing controls and practices that support delivery efficiency and continuous improvement. By collaborating with key stakeholders such as Delivery Managers and Leaders, you will help deliver a comprehensive view of delivery health, performance metrics, and their impact on business outcomes. Your advanced knowledge of delivery management principles and project execution will empower you to lead innovative initiatives, optimize delivery frameworks, and manage a diverse team in a dynamic and evolving technology landscape. **Key Responsibilities:** - Work closely with delivery teams to embed best practices in delivery excellence and risk management, ensuring successful outcomes for aligned programs - Track and report operational KPIs to support data-driven decision-making, monitor delivery performance metrics, and escalate issues to ensure timely resolution - Collaborate with cross-functional teams to drive continuous improvement in delivery practices - Conduct process reviews to identify inefficiencies and recommend actionable improvements - Assist in designing and implementing process improvement initiatives using Lean, Six Sigma, or Agile methodologies - Identify operational bottlenecks and support initiatives to enhance efficiency and effectiveness - Participate in change management initiatives by supporting communication, training, and stakeholder engagement activities - Help assess the impact of changes and gather feedback to refine implementation strategies - Promote adoption of new tools, processes, and systems across teams - Conduct trainings on Delivery Excellence focus areas, QMS process assets, and awareness on best practices - Maintain and ensure project process maturity adherence for ensuring Capability Maturity Model Integration (CMMI) v3.0 Development & Services appraisal and accreditation process - Showcase expertise on Software Quality Management framework such as ISO9001, CMMI Development, CMMI Services, and focus on performance and continuous improvement at project as well as organization level - Enhance Delivery and Operations maturity through close engagement and planned intervention across all project phases - Definition and regular enhancement of enterprise-level Quality Management System aka Enterprise Delivery Framework (EDF) supporting Development (Waterfall, Agile) as well as Operations projects (Services delivery methodology) **Qualifications Required:** - Bachelor's degree in IT or relevant field with a strong academic record - Minimum of 7-10 years of experience in Delivery Excellence and Quality Management - Strong communication & strategic influencing skills - Formal training or certification in Delivery/Operations excellence, and/or 5+ years of experience in technology Delivery excellence management, Operations excellence, Software Quality Management & Software Quality Standards or related field - Familiarity with delivery excellence frameworks, industry standards, and pharma regulatory requirements (HIPAA, GXP, etc) - Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance - Proficient in MS Office productivity suite, Advanced Excel skills strongly preferred - Six Sigma Black Belt/ITIL/CMMI/ISO9001 Lead auditor/MBA or relevant Delivery excellence/Audit certification - Experience with Project management tools and Quality Assurance tools - CMMI implementation experience, Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Willingness to adapt to evolving industry standards and technologies - Ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability - Proven ability to work creatively and analytically in a problem-solving environment If you are eager to grow, contribute, and bring your unique self to the work environment at ZS, we encourage you to apply. For more information, visit [ZS Official Website](www.zs.com). As a Delivery Excellence Specialist at ZS Associates, you will play a crucial role in driving delivery excellence by ensuring that delivery processes are executed with precision, consistency, and alignment to organizational standards. Your responsibilities will include providing strategic and technical guidance to delivery teams, enabling them to implement and sustain high-performing controls and practices that support delivery efficiency and continuous improvement. By collaborating with key stakeholders such as Delivery Managers and Leaders, you will help deliver a comprehensive view of delivery health, performance metrics, and their

As a Dynamics CRM Professional at YASH Technologies, you will be responsible for supporting, configuring, and customizing CRM applications. Your key responsibilities will include: - Providing basic end-user support under the guidance of senior developers or project leads - Assisting in configuring and customizing the Microsoft Dynamics CRM system based on business requirements - Performing data entry, managing records, and supporting daily CRM operations - Helping develop CRM forms, screens, workflows, and reports with supervision - Providing basic technical support and troubleshooting common CRM issues Qualifications required for this role include: - A Bachelor's degree in Computer Science, IT, or a related field is often preferred - Practical knowledge of Microsoft Dynamics CRM features and basic customization - Familiarity with related technologies such as .NET, C#, JavaScript, and SQL is an advantage - Strong communication, problem-solving, and teamwork skills YASH Technologies is a leading technology integrator that focuses on helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be part of an inclusive team environment where you are empowered to create a career that aligns with your aspirations. Our Hyperlearning workplace is built on principles such as flexible work arrangements, free spirit, emotional positivity, agile self-determination, trust, transparency, open collaboration, and all the support needed for the realization of business goals. Join us for stable employment with a great atmosphere and an ethical corporate culture.,

As a highly skilled and experienced Tech APM, your role will involve overseeing the planning, execution, and delivery of technical projects, ensuring they are completed on time, within scope, and budget. You will lead and mentor a team of developers, technical leads, and other project managers, fostering a collaborative and productive work environment. Acting as the primary point of contact for stakeholders, including clients, you will ensure clear communication and manage expectations effectively. Additionally, you will provide technical guidance and support to the team, leveraging your development and technical leadership background, specifically in web technologies. Identifying potential risks and developing mitigation strategies will be crucial to ensure project success. Continuous evaluation and improvement of project management processes to enhance efficiency and effectiveness will also be part of your responsibilities. Prepare and present project status reports, performance metrics, and other relevant documentation to stakeholders and senior management. Qualifications: - Bachelor's degree in Information Technology, Computer Science, Electronics, and Telecommunication, or a related field. - Proven experience working as a developer and technical lead. - 4-9 years of project management experience, preferably in a technical environment. - Demonstrated experience with web technologies such as HTML, CSS, JavaScript, web frameworks, etc. If you are a technically proficient and experienced project manager passionate about leading successful projects, we encourage you to apply. As a highly skilled and experienced Tech APM, your role will involve overseeing the planning, execution, and delivery of technical projects, ensuring they are completed on time, within scope, and budget. You will lead and mentor a team of developers, technical leads, and other project managers, fostering a collaborative and productive work environment. Acting as the primary point of contact for stakeholders, including clients, you will ensure clear communication and manage expectations effectively. Additionally, you will provide technical guidance and support to the team, leveraging your development and technical leadership background, specifically in web technologies. Identifying potential risks and developing mitigation strategies will be crucial to ensure project success. Continuous evaluation and improvement of project management processes to enhance efficiency and effectiveness will also be part of your responsibilities. Prepare and present project status reports, performance metrics, and other relevant documentation to stakeholders and senior management. Qualifications: - Bachelor's degree in Information Technology, Computer Science, Electronics, and Telecommunication, or a related field. - Proven experience working as a developer and technical lead. - 4-9 years of project management experience, preferably in a technical environment. - Demonstrated experience with web technologies such as HTML, CSS, JavaScript, web frameworks, etc. If you are a technically proficient and experienced project manager passionate about leading successful projects, we encourage you to apply.

As a Mid to Senior/expert level Cyber Threat Intelligence Analyst in the Global Security Operations organization, your role will involve supporting the Chief Information Security Officers (CISOs) by providing Cyber Threat Intelligence (CTI) to security operation teams and leading cyber risk reduction efforts for Northern Trust and its technologies. Key Responsibilities: - Act as a Technical Liaison between CTI and Global Threat Management (GTM) to lead cyber exposure/risk assessment activities from emerging threats. - Enable Threat Hunting operations by identifying technical indicators (such as IOCs) and Techniques, Tactics, and Procedures (TTPs) from emerging threat activity. - Identify high and critical Vulnerabilities being exploited by Cyber Criminals and Nation State groups to support the Vulnerability Management (VM) teams prioritization efforts. - Lead Intelligence-Driven Risk Identification and Risk Reduction Efforts across the organization. - Maintain knowledge of changing technologies, attack methods, and the emerging threat landscape. - Produce and deliver operational written and oral threat intelligence briefings tailored to the business interests of non-technical and technical stakeholders across the organization. - Track intelligence gaps and support Requests for Information (RFIs) efforts across the organization to fill identified intelligence gaps. Qualifications Required: - BA/BS in Computer Science or equivalent practical experience. - Experience in cybersecurity consulting and/or cybersecurity operations to include Vulnerability Management, Incident Response, Threat Hunting, and Cyber Threat Intelligence. - Extensive knowledge of the MITRE ATT&CK framework and ability to apply the framework to support threat detection and threat reduction efforts. - Detailed knowledge of global cyber threats, threat actors, and the tactics, techniques, and procedures used by cyber adversaries, specifically those targeting the financial services sector. - Ability to leverage threat intelligence reporting to support threat detection efforts. - Experience in large-scale information technology implementations and operations preferred. - Demonstrated ability to produce concise, refined, written threat intelligence assessments and briefings. - Experience tailoring oral threat intelligence briefings to non-technical and technical leaders across the organization. - Proactive communicator and team-player with a proven ability to independently identify, analyze, and share the relationships and technical, geopolitical, business, and financial implications between persisting and emerging cyber threats and threat vectors.,

Role Overview: As a Technical Resource Manager (TRM) at our AI-first digital engineering IT services company, your main responsibility will be to oversee the talent lifecycle within the assigned geography. You will work closely with Sales, Engineering Directors (EDs), and the Talent Acquisition Group (TAG) to ensure high Utilization, timely Fulfilment of resource needs, and successful execution of training plans. Key Responsibilities: - Identify resource needs from EDs, Sales, and Solutions teams, and allocate suitable talent accordingly. - Raise hiring requisitions for talent gaps and collaborate with Recruitment for efficient talent acquisition. - Facilitate just-in-time sourcing of talent for immediate project requirements. - Develop quarterly/half-yearly resource forecasts and proactive hiring plans in collaboration with Sales. - Execute technical training and enablement plans in coordination with Engineering Directors and Solution Leads. - Enhance knowledge and skills, especially in new AI-first technologies, and promote cross-skilling of associates. - Optimize Utilization by effectively managing and deploying available talent. - Manage day-to-day talent logistics such as allocations, movements, and leave management. - Engage bench talent through training or internal initiatives when not deployed on billable assignments. - Process Project Allocation Extensions in a timely manner to prevent operational delays. - Monitor and drive operational efficiencies, including timely closure of open opportunities and adherence to timesheet policies. Qualifications Required: - Minimum 5 years of experience with a good academic record. - Proven experience in technical resource management, capacity planning, and talent fulfillment in an IT services context. - Deep understanding of the talent landscape for digital engineering and AI skills. - Exceptional organizational skills and experience with resource management tools. - Strong collaboration and communication skills, particularly in coordinating with diverse stakeholders such as Sales, Delivery, and HR. - Demonstrated ability to manage talent engagement and development programs.,