attrition jobs in faridabad, Faridabad

54 Attrition Jobs in Faridabad

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posted 1 month ago

Director & Regional Head - SME BWC

Standard Chartered India
experience5 to 9 Yrs
location
Delhi
skills
  • Analytical skills
  • People Management
  • Performance Management
  • Financial Intellect Balance Sheet Understanding
  • Client Management Service
  • Productivity Tracking
Job Description
As a Risk and Compliance Officer at Standard Chartered, your role will involve understanding the risk and compliance requirements of the job, effectively identifying, escalating, mitigating, and resolving risk and compliance matters. You will be responsible for adhering to laws, regulations, and compliance policies, and ensuring timely completion of all mandatory risk and compliance training. Key Responsibilities: - Ensure understanding and clarity amongst team members on objectives and the Bank's Code of Conduct. - Drive and monitor team performance to ensure maximum RM productivity, portfolio management, and housekeeping. - Undertake regular performance conversations with each team member for continuous performance management. - Capacitate the team by quickly filling open positions and controlling attrition of performing team members. - Ensure timely completion of e-learnings and compliance with non-business mandates. Strategy: - Achieve MOM Business targets as per the Performance scorecard. - Focus on Customer Experience, Portfolio & Risk Management (50%). Processes: - Lay down new processes to improve the efficiency of team players. People & Talent: - Identify and groom internal and external talents for better and continuous performance as per budget. Risk Management: - Follow all policies and procedures laid down by the Bank/Business to prevent operating losses and frauds. - Ensure accurate and timely processing of customer instructions, and compliance with ML and KYC norms. Governance: - Improve Straight to bank penetration and client retention. - Complete all RFI Alerts and DRR alerts within the set timeline. - Ensure certifications completed as per AMFI and IRDA, and no overdue e-learnings. - Maintain non-compliance on FCRMP, ABC, AML & CDD standards, with no customer complaints due to lapses from the Bank's side. - Zero instances for Fraud Risk Management (FRM), and handle complaints/sales errors/cancellations within the benchmark. Regulatory & Business Conduct: - Display exemplary conduct and live by the Group's Values and Code of Conduct. - Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. - Collaborate to identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. - Serve as a Director of the Board and act in accordance with the Articles of Association. Key stakeholders: CI, CRC, Policy, Product, Branches, Vendor, Channels, etc. Skills And Experience: - Financial Intellect & Balance Sheet Understanding - Analytical skills - People Management - Client Management & Service - Productivity Tracking - Performance Management Qualifications: - Preferably a Graduate and PG with MBA or CA. - Candidates with good experience in banking/NBFCs will be considered. About Standard Chartered: Standard Chartered is an international bank dedicated to making a positive difference for clients, communities, and employees. With a focus on growth, innovation, and purpose-driven careers, we value diversity and inclusion in all aspects of our operations. What We Offer: - Core bank funding for retirement savings, medical and life insurance. - Time-off benefits including annual leave, parental/maternity leave, sabbatical, and volunteering leave. - Flexible working options and proactive well-being support. - Continuous learning culture and opportunities for growth and development. Recruitment Assessments: Some roles may require assessments to evaluate your suitability for the position, indicating progression in the recruitment process. If you are looking for a meaningful career in a bank that values diversity, inclusion, and growth, Standard Chartered is the place for you. Join us to make a positive impact and drive commerce and prosperity through our unique diversity.,
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posted 2 months ago

Analyst, Lending Operations

Standard Chartered India
experience2 to 6 Yrs
location
Delhi
skills
  • Recruiting
  • Coaching
  • Engagement
  • Performance Improvement
  • Attrition Control
  • Process Improvement
  • Risk Management
  • Compliance
  • Team Leadership
  • Stakeholder Management
  • Motivating
  • Delegation
Job Description
As a Team Leader in Operations at Standard Chartered Bank, your role is crucial in leading a team of Operations Officers. Your responsibilities include recruiting, motivating, and coaching employees to achieve set goals. Your strong individual engagement with team members and effective delegation capabilities will ensure the development of subordinates. Additionally, you will be responsible for managing performance improvement plans of underperformers and controlling attrition within the team. Key Responsibilities: - Lead a team of Operations Officers by recruiting, motivating, and coaching employees - Engage with team members individually - Delegate tasks effectively to ensure subordinate development - Manage performance improvement plans for underperformers - Control attrition within the team - Identify opportunities for process improvements and remove bottlenecks - Assess process health through key metrics and redesign processes as needed - Re-engineer processes based on customer/stakeholder feedback - Implement best practices within the team and migrate them to other units - Collaborate with multiple teams to streamline end-to-end processes - Establish a performance culture around Risk Management - Proactively identify, assess, and mitigate risk issues - Ensure compliance with regulatory and business conduct standards - Lead the team to achieve the outcomes set out in the Bank's Conduct Principles - Embed the company's values and brand in the team - Perform other responsibilities assigned under Group policies and procedures Qualifications Required: - Graduate from any stream - 2-3 years of experience as a team leader in the operations section - Specialization in the unit being deployed is preferred About Standard Chartered: Standard Chartered is an international bank committed to making a positive impact for its clients, communities, and employees. The bank values diversity, inclusion, and continuous improvement. Standard Chartered offers core bank funding for retirement savings, medical and life insurance, flexible working options, proactive wellbeing support, continuous learning opportunities, and an inclusive and values-driven work environment. Join Standard Chartered in driving commerce and prosperity through diversity and living the valued behaviors every day.,
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posted 3 weeks ago

Manager Operations & HR

Delhi Public School Bathinda & Patiala
experience7 to 12 Yrs
location
Noida, Uttar Pradesh
skills
  • Operations Management
  • HR Management
  • Process Improvement
  • People Management
  • Recruitment
  • Compliance
  • Performance Management
  • Strategic Planning
  • Reporting
  • Communication Skills
  • Coordination Skills
  • ERP Systems
  • Documentation Skills
Job Description
As a Manager Operations & HR at one of the leading CBSE-affiliated educational institutions in the country with multiple schools across Punjab, your role will involve modernizing operational systems across schools and enhancing institutional efficiency. You will be responsible for a blend of operational execution, systems thinking, and people management to drive process improvements and ensure effective performance of school teams. **Key Responsibilities:** - Lead execution and adherence on ERP systems across key modules such as Admissions, Academics, Fee Management, Transport, HR, and Communication. - Identify process gaps and ensure smooth system adoption across departments and schools. - Drive cross-functional implementation of new initiatives like ERP rollouts, policy digitization, and workflow automation. - Oversee website development projects, social media updates, IT collaterals, and e-learning tools alignment with institutional standards. - Standardize operational practices in collaboration with school heads and monitor adherence to timelines and SOPs. - Manage HR processes including recruitment, documentation, compliance, and leave/attendance systems for the head office & schools. - Institutionalize performance management systems and analyze attrition trends to lead retention or engagement initiatives. - Partner with the Academic Coordinator to align HR practices with teacher development and evaluation systems. **Qualification Required:** - Masters degree in any discipline, preferably with a specialization in Management, HR, or Operations. - 8-12 years of experience in education or other process-driven sectors with proven HR management skills. - Strong understanding of institutional operations, ERP/school management systems, and process implementation. - Excellent communication, documentation, and cross-functional coordination abilities. **Additional Details:** You will work in a stable, professional environment with the legacy of the DPS brand, closely interact with top leadership, and contribute to institutional excellence. The workplace culture values efficiency, ownership, and work-life balance, offering exposure to multi-school operations with structured systems and clarity of processes. If you are interested in the role, please mention your expected salary range and availability to join. This is a full-time, permanent position that requires in-person work in Noida. Benefits include Paid time off and Provident Fund.,
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posted 3 weeks ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Analytical skills
  • Communication skills
  • People management skills
  • Strategic thinking
  • Problemsolving skills
  • AMLKYC operations knowledge
Job Description
As an Operations Leader-Assistant Vice President at Barclays, you will embark on a transformative journey, playing a pivotal role in shaping the future of the company. Your mission will be to safeguard the business and customers from financial crime risks. This role is based out of Noida. **Role Overview:** You will manage operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators. **Key Responsibilities:** - Identify trends and opportunities to improve areas and develop new processes and procedures through monitoring and analyzing operation data and performance metrics. - Manage operations for a business area, promoting efficient processes, risk management, and compliance initiatives to support the bank's operations. - Collaborate with internal and external stakeholders to support business operations and promote alignment with the bank's objectives and SLAs. - Provide guidance, coaching, and support to operational professionals to improve delivery quality. - Develop KPIs to measure the effectiveness of operation functions and utilize data and technology to identify areas for improvement. - Ensure compliance with all regulatory requirements and internal policies related to customer experience. - Create a safe environment for colleagues to speak up and actively encourage feedback to focus on the right areas of the people agenda. - Manage attrition by implementing retention initiatives for the workforce. **Qualifications Required:** - Excellent analytical and problem-solving skills with a focus on driving results. - Strong communication and people management skills. - Strategic thinker with a hands-on approach to execution. - Strong knowledge of AML/KYC operations. In addition to the above responsibilities, as an Assistant Vice President at Barclays, you are expected to advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. You will collaborate closely with other functions/business divisions and lead a team performing complex tasks. If the position has leadership responsibilities, you are expected to demonstrate a clear set of leadership behaviors (LEAD: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others). All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,
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posted 2 weeks ago
experience8 to 12 Yrs
location
Delhi
skills
  • Sales Management
  • Branch Banking
  • Customer Service
  • Team Management
  • Product Knowledge
  • Competitor Analysis
  • Process Improvement
  • Staffing
  • Customer Satisfaction
  • Customer Queries Resolution
Job Description
Role Overview: As a Senior Sales Manager (Current Account) in the Retail Banking business unit of the Branch Banking function based in Mumbai, your main responsibility will be to manage and scale up the retail branch banking business for the region. You will need to implement strategies to achieve growth targets, expand branch footprint, increase product penetration, and deliver high-quality customer service. Your role will involve identifying potential areas for acquiring Current Account customers in assigned geographies and leading a team to successfully convert them. You will also have P&L responsibility contributing to the larger branch banking channel objectives. Key Responsibilities: - Mentor a team of Sales Managers across the assigned command area of branches - Identify leads for the acquisition of potential customers for asset products to generate fee-based revenues - Monitor daily sales calls to ensure the acquisition process is followed, including market coverage - Activate Current account clients on transactions, being responsible for current account float delivery against assigned targets - Impart and refresh product knowledge to team members, ensuring complete updated product awareness within the team - Resolve customer queries in a timely manner - Ensure the right level of staffing in the region for the CA team and maintain low team attrition - Manage customer-centric operations and ensure customer satisfaction by achieving delivery and service quality norms - Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers - Recommend process changes to improve service efficiency and quality across the branch network - Monitor the growth and execution as per the defined business plan Managerial & Leadership Responsibilities: - Attract and retain best-in-class talent for key roles in your reporting structure - Monitor key parameters on employee productivity, hiring quality, and attrition rates, and make necessary improvements - Enable teams to drive growth targets by providing necessary support Qualification Required: - Educational Qualifications: Graduate in any discipline - Experience: 8+ years of relevant experience in Sales Banking,
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posted 2 weeks ago

Business HR

Kamna Mart pvt. Ltd.
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Recruitment
  • Onboarding
  • Employee Engagement
  • Compliance
  • HR Operations
  • Employee Relations
  • MS Office
  • Training Development
  • Compliance Reporting
  • HRMS tools
Job Description
You will be joining our dynamic team in the retail sector as an energetic and detail-oriented HR Executive. Your role will involve managing HR operations, recruitment, onboarding, employee engagement, compliance, and providing store-level HR support. Key Responsibilities: - Source, screen, and schedule interviews for frontline (store staff) and back-office roles. - Coordinate with store managers and department heads for manpower planning. - Conduct new employee onboarding and orientation programs. - Manage employee documentation and background verification. HR Operations: - Maintain and update employee records in HRMS. - Assist in HR audits and ensure statutory compliance (PF, ESI, Shops & Establishment Act, etc.). - Coordinate exit formalities and full & final settlements. Employee Relations & Engagement: - Support store-level grievance handling and employee issue resolution. - Assist in organizing employee engagement activities, team-building events, and recognition programs. - Monitor employee morale and retention efforts, especially at the store level. Training & Development: - Coordinate training sessions for retail staff, including soft skills and product knowledge. - Maintain training calendars and attendance records. Compliance & Reporting: - Ensure adherence to labor laws and company policies. - Generate periodic HR reports and dashboards (attendance, attrition, hiring status, etc.). Key Requirements: - Bachelor's degree in Human Resources / Business Administration or relevant field. - 2+ years of HR experience, preferably in the retail/FMCG/QSR sector. - Strong understanding of labor laws and statutory compliance. - Good communication, interpersonal, and problem-solving skills. - Proficient in MS Office and experience with HRMS tools. - Willing to travel to retail outlets for HR support as needed. Preferred Skills: - Hands-on experience in mass hiring/store recruitment. - Exposure to HRIS platforms. Job Type: Full-time Benefits: Provident Fund Work Location: In person,
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posted 3 weeks ago
experience8 to 12 Yrs
location
Noida, All India
skills
  • process improvement
  • client management
  • stakeholder management
  • RFPs
  • escalations
  • business development
  • solutioning
  • lean six sigma
  • quality assurance
  • compliance
  • MS Office
  • MS Excel
  • Outlook
  • ISO
  • COPC
  • Transaction Monitoring
  • operational planning
  • business acumen
  • coaching
  • interviewing
  • written communication
  • verbal communication
  • project management
  • PC domain
  • AI
  • Six Sigma black certified
  • process improvement
  • transformation strategy
  • QE capabilities
  • QA delivery
  • Power Point
  • Word Doc
  • Minitab software
  • MSVISIO
  • PC Insurance
  • consulting mindset
  • strategic focus
  • global mindset
  • intellectually agile
  • analytical approach
  • brand ambassador
Job Description
As Vice President - Transactional Quality in the P&C Insurance sector, you will be responsible for managing operations in India, Philippines, and South Africa. Your direct reports will consist of 4-5 individuals. Your role will involve client management, stakeholder management, handling RFPs, and addressing escalations from both clients and stakeholders. You should possess strong expertise in the P&C domain, with a focus on process improvement and AI technologies. Being Six Sigma black certified is a requirement for this position. Your clients will primarily be based in the US and UK, and you must be willing to travel to various locations. The shift for this role starts at 23:00 PM IST. Your key responsibilities will include: - Driving improvement and innovation for value delivery to EXL and clients - Developing process improvement and transformation strategies aligned with clients' strategic priorities - Building a strong Quality Excellence (QE) team to execute process improvements - Creating domain-specific solutions and diagnostic toolkits - Managing YTD attrition levels at leadership level - Ensuring QA delivery aligns with client needs and is cost-effective - Compliance to client, external, and internal audits and certifications Your qualifications should include: - Excellent working knowledge of MS Office tools, calls recording systems like NICE, Witness, etc. - Proficiency in Minitab software and MS-VISIO for flowcharting - Domain knowledge of P&C Insurance and quality systems such as ISO and COPC - Strong project management skills and ability to lead in a challenging environment - Strategic focus, business acumen, and a consulting mindset - Global mindset, intellectual agility, and strong analytical skills - Ability to coach, provide feedback, conduct interviews, and adhere to policies and compliances In addition to the above responsibilities and qualifications, you should demonstrate a commitment to employee engagement and development programs, building strong relationships with client and internal stakeholders, and ensuring a culture of independence in quality performance reporting. Your success in this role will be measured by your ability to drive process improvement, create domain-specific solutions, manage attrition levels, deliver cost-effective QA models, and comply with various audits and certifications. As Vice President - Transactional Quality in the P&C Insurance sector, you will be responsible for managing operations in India, Philippines, and South Africa. Your direct reports will consist of 4-5 individuals. Your role will involve client management, stakeholder management, handling RFPs, and addressing escalations from both clients and stakeholders. You should possess strong expertise in the P&C domain, with a focus on process improvement and AI technologies. Being Six Sigma black certified is a requirement for this position. Your clients will primarily be based in the US and UK, and you must be willing to travel to various locations. The shift for this role starts at 23:00 PM IST. Your key responsibilities will include: - Driving improvement and innovation for value delivery to EXL and clients - Developing process improvement and transformation strategies aligned with clients' strategic priorities - Building a strong Quality Excellence (QE) team to execute process improvements - Creating domain-specific solutions and diagnostic toolkits - Managing YTD attrition levels at leadership level - Ensuring QA delivery aligns with client needs and is cost-effective - Compliance to client, external, and internal audits and certifications Your qualifications should include: - Excellent working knowledge of MS Office tools, calls recording systems like NICE, Witness, etc. - Proficiency in Minitab software and MS-VISIO for flowcharting - Domain knowledge of P&C Insurance and quality systems such as ISO and COPC - Strong project management skills and ability to lead in a challenging environment - Strategic focus, business acumen, and a consulting mindset - Global mindset, intellectual agility, and strong analytical skills - Ability to coach, provide feedback, conduct interviews, and adhere to policies and compliances In addition to the above responsibilities and qualifications, you should demonstrate a commitment to employee engagement and development programs, building strong relationships with client and internal stakeholders, and ensuring a culture of independence in quality performance reporting. Your success in this role will be measured by your ability to drive process improvement, create domain-specific solutions, manage attrition levels, deliver cost-effective QA models, and comply with various audits and certifications.
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posted 2 weeks ago
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Employee Satisfaction
  • People development
  • Productivity
  • Customer Satisfaction
  • Project Management
  • Team Management
  • Process performance
  • Maintain Attrition
  • Improvement in quality
  • Compliance to policies
  • Conduct interviews
  • Life annuity Insurance
Job Description
As a Process Performance Specialist, your role is crucial in maintaining and improving performance as per SLAs/KPIs on a monthly basis. Your focus will be on enhancing Employee Satisfaction, fostering people development, and boosting morale within the team. It is essential to keep Attrition levels within target ranges while striving for continuous improvement in quality and productivity. Your dedication to Customer Satisfaction and adherence to policies are key aspects of this role. Key Responsibilities: - Maintain and improve process performance as per SLAs/KPIs - Enhance Employee Satisfaction, develop people, and boost morale - Manage Attrition within target levels - Drive improvement in quality and productivity - Ensure high levels of Customer Satisfaction - Adhere to compliance policies - Share regular updates with clients/customers - Provide Root Cause Analysis (RCA) and action plans - Proactively anticipate and address customer issues - Prepare and deliver timely reporting and MIS - Be willing to work in rotating/flexible 24*7 shifts - Manage projects effectively - Conduct interviews for new hires and support the hiring process - Lead and manage the team effectively Qualifications Required: - Minimum of 1 year of experience in Life & Annuity Insurance - Strong background in process performance and project management - Excellent team management skills In this role, your dedication to meeting performance targets and ensuring employee and customer satisfaction will be instrumental in driving success. Your ability to adapt to flexible working hours and your expertise in insurance processes will contribute significantly to the team's overall performance and success.,
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posted 3 weeks ago

Sales Team Lead

Lawyer Panel ( Unit of Eresolution Consulltancy ), Noida
experience2 to 6 Yrs
location
Delhi
skills
  • Outbound Sales
  • Shrinkage
  • Attrition
  • Leadership Management
  • Team Leader
  • Assistant Manager
  • BPO Experience
  • Manpower Calculation
  • Data Analytical Skills
  • Target Driven
Job Description
As a Team Leader or Assistant Manager in a BPO setting, you are required to have on-paper experience in leading teams effectively. Outbound sales experience is essential for this role. Your responsibilities will include managing manpower calculation, monitoring shrinkage and attrition rates, and demonstrating strong leadership management skills. Additionally, you should possess excellent data analytical skills and be target-driven. **Key Responsibilities:** - Lead and manage a team effectively in a BPO environment - Demonstrate strong knowledge of outbound sales techniques - Monitor and calculate manpower requirements - Analyze and address shrinkage and attrition issues - Exhibit strong leadership management skills - Utilize data analytical skills to drive performance - Work towards achieving and exceeding targets **Qualifications Required:** - Previous experience as a Team Leader or Assistant Manager - Proven track record in BPO outbound sales - Knowledge of manpower calculation, shrinkage, and attrition - Strong leadership management skills - Excellent data analytical capabilities - Target-driven mentality If you are interested in this role, please DM your resume to amit.bhatnagar@lawyerpanel.org.,
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posted 3 weeks ago

Lead- Workforce Management

Jubilant FoodWorks Ltd.
experience5 to 9 Yrs
location
Noida, All India
skills
  • Organizing
  • People Leadership
  • Sourcing Strategy
  • Workforce Management
  • Attrition Management
Job Description
Role Overview: You will be leading the entire lifecycle of the frontline ecosystem of Business Associates (BA) and Store Insiders at Jubilant FoodWorks. Your role involves planning and executing the sourcing strategy for the region for BA and Insiders. You will work with a strong partner ecosystem to fulfill the workforce requirements of the region. It will be your responsibility to balance various channels of sourcing to keep the hiring cost within the annual budget. Additionally, you will collaborate closely with the regional operations team and the corporate WFMX team to reduce attrition in the frontline ecosystem. Engaging with the store teams to understand and address people queries and concerns will also be a part of your responsibilities. Key Responsibilities: - Lead the entire lifecycle of the frontline ecosystem of Business Associates (BA) and Store Insiders. - Plan and execute the sourcing strategy for the region for BA and Insiders. - Collaborate with a strong partner ecosystem to fulfill the workforce requirements of the region. - Balance various channels of sourcing to keep hiring costs within the annual budget. - Work closely with the regional operations team and corporate WFMX team to reduce attrition in the frontline ecosystem. - Engage with store teams to understand and address people queries and concerns. Qualifications Required: - Strong organizing and people leadership capabilities. If there are any additional details about the company in the job description, kindly provide them for inclusion in the final JD. Role Overview: You will be leading the entire lifecycle of the frontline ecosystem of Business Associates (BA) and Store Insiders at Jubilant FoodWorks. Your role involves planning and executing the sourcing strategy for the region for BA and Insiders. You will work with a strong partner ecosystem to fulfill the workforce requirements of the region. It will be your responsibility to balance various channels of sourcing to keep the hiring cost within the annual budget. Additionally, you will collaborate closely with the regional operations team and the corporate WFMX team to reduce attrition in the frontline ecosystem. Engaging with the store teams to understand and address people queries and concerns will also be a part of your responsibilities. Key Responsibilities: - Lead the entire lifecycle of the frontline ecosystem of Business Associates (BA) and Store Insiders. - Plan and execute the sourcing strategy for the region for BA and Insiders. - Collaborate with a strong partner ecosystem to fulfill the workforce requirements of the region. - Balance various channels of sourcing to keep hiring costs within the annual budget. - Work closely with the regional operations team and corporate WFMX team to reduce attrition in the frontline ecosystem. - Engage with store teams to understand and address people queries and concerns. Qualifications Required: - Strong organizing and people leadership capabilities. If there are any additional details about the company in the job description, kindly provide them for inclusion in the final JD.
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posted 2 months ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Operations Management
  • Risk Management
  • Regulatory Compliance
  • Data Analysis
  • Collaboration
  • Leadership
  • Customer Experience
  • Attrition Management
  • KPI Management
  • Retention Initiatives
Job Description
You will be part of the Trade & Working Capital Operations team, focusing on optimizing trading operations for clients through documentary trade and open account solutions. The team is currently undergoing a transformation of its operations, and your role will involve partnering with stakeholders to design, plan, and execute this agenda to enhance client service, risk management, and processing efficiency. - Establish and scale the Trade & Working Capital Operations F2B Automation & Transformation team. - Design and implement target operating model strategies for key operational processes. - Collaborate with global functional leads to drive front-to-back transformation efforts. - Own delivering global process changes with rigorous testing and adherence to standards. - Act as the senior contact and escalation point for the transformation portfolio. - Lead, motivate, and manage a team to implement innovative solutions. - Utilize the Centre of Excellence team for continuous improvement and problem-solving. - Promote a culture of innovation and change mindset, following design thinking principles. - Experience in operations management, focusing on processes, risk management, and compliance. - Ability to identify trends, develop new processes, and enhance operational efficiency. - Strong collaboration skills to align operations with objectives and SLAs. - Leadership experience in managing operational professionals to enhance delivery quality. - Proficiency in developing and managing KPIs for operational effectiveness. - Knowledge of regulatory requirements and internal policies related to customer experience. - Track record in creating a safe and supportive environment for colleagues. - Experience in managing attrition and implementing retention initiatives in collaboration with HR.,
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posted 1 day ago
experience8 to 15 Yrs
location
Noida, Uttar Pradesh
skills
  • Employee Engagement
  • Compliance
  • Human Capital
  • Training Needs Analysis
  • Process Automation
  • Talent Strategies
  • Datadriven Insights
  • Labor Law Compliance
  • HRMS Tools
Job Description
Role Overview: As an HR Leader at CloudKeeper, you will play a crucial role in shaping the organizational culture and advancing talent strategies. Leading a skilled HR team, you will work closely with senior leadership to cultivate a high-performing, engaged workforce. Your strategic vision will champion a people-centric culture, support organizational growth, and deliver a meaningful employee experience that fosters innovation and performance. By collaborating with executive leadership, you will leverage data-driven insights and a deep understanding of human capital to drive impactful change across the organization. Key Responsibilities: - Partner closely with leaders and teams to understand the business landscape and develop engagement plans that promote employee retention. - Monitor attrition levels and implement innovative mechanisms to control attrition. - Administer and enhance employee benefits, ensure compliance with industry standards, and scale up processes in alignment with organizational growth. - Oversee the onboarding process for new hires, manage HR operations activities such as onboarding, insurance, PF, compliance, and documentation. - Ensure labor law compliance, benchmarking policies, and meet audit requirements. - Identify training needs, collaborate with business heads to create a structured learning calendar, recommend appropriate learning interventions, and track training metrics to assess program effectiveness. - Drive process automation initiatives, including the implementation of HRMS tools and related modules to enhance operational efficiency. Qualifications Required: - 8-15 years of relevant HR experience. - MBA with a specialization in Human Resources. - Outstanding communication and presentation skills. - High levels of interpersonal skills, integrity, and the ability to influence senior management.,
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posted 1 day ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Employee Satisfaction
  • Performance Reviews
  • Appraisals
  • Mentoring
  • Process Improvement
  • Compliance Management
  • Process Efficiency
  • Project Management
  • Operational Excellence
  • Client Relationship Management
  • Client SLA Management
  • Reward
  • Recognition
  • KPI Performance Review
  • Escalation Handling
  • Revenue Monitoring
Job Description
As a Manager in the Noida office, your role involves meeting client SLA's for Productivity, Quality, and TAT. You will develop strategies to reduce attrition and enhance employee satisfaction by staying connected with the team and understanding their needs to influence them positively. Your key responsibilities will include: - Conducting monthly performance reviews of Agents and Assistant Managers - Executing quarterly and annual appraisals - Mentoring Agents and TL - Driving reward and recognition activities - Identifying areas for process improvement - Collaborating with the Client at the Process Owner level daily - Ensuring compliance with internal policies, external regulations, and information security standards - Managing and enhancing process efficiency - Handling escalations effectively - Monitoring project revenues, manpower, and profitability In this role, you will review KPI performance regularly and strive to exceed client expectations. Your contribution to long-term planning and operational excellence initiatives will be crucial, along with building knowledge of the client's business. Meeting close task deadlines with high accuracy and minimal rework will be essential. Performance Parameters you will be evaluated on include: - Employee Satisfaction, people development, and morale - Maintaining attrition within target levels - Enhancing quality and productivity - Meeting process performance KPIs monthly - Ensuring Client Satisfaction You will have primary internal interactions with the Client and other stakeholders, the Internal Management Team, and Internal Support functions. Your role will be instrumental in driving the success and growth of the processes assigned to you.,
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posted 1 day ago
experience3 to 7 Yrs
location
Delhi
skills
  • Relationship Management
  • Lead Generation
  • Client Acquisition
  • Business Loans
  • Customer Service
  • Market Intelligence
  • Competitor Analysis
  • Team Management
  • Community Development
  • Talent Acquisition
  • Crossselling
  • Sales Targets
  • Process Improvements
  • Employee Productivity
Job Description
Role Overview: As a Relationship Manager-Branch Banking - CA in the Rural Banking Branches, your primary focus will be on building, developing, and deepening relationships with Rural Banking accounts. Your role is crucial in increasing the penetration of Current account business in Rural markets through lead generations and account opening to meet customer needs. You will drive client acquisition, nurture household level customer relationships, and maximize the lifetime value of each relationship to contribute to larger organizational objectives. Key Responsibilities: - Assess client needs, identify cross-sell opportunities, and generate new revenue streams based on their lifestyle and requirements. - Expedite the disbursal of business loans, ensure account activation, and maintain the health of accounts. - Focus on overall CA growth for Rural Banking business by delivering superior customer service, resolving customer queries promptly, and achieving individual and branch sales targets through new business sales and retention of account relationships. - Monitor collections efficiency, conduct field audits, and gather market intelligence. - Evaluate growth strategies based on competitor analysis, recommend process improvements for service efficiency, manage a team of field officers, and implement livelihood advancement and community development initiatives. - Attract and retain top talent for key roles, monitor employee productivity, hiring quality, and attrition rates, and provide necessary support to enable teams to meet growth targets. Qualifications Required: - Customer Acquisition targets and Cross-sell targets are key metrics for success in this role.,
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posted 1 week ago
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Facilities Management
  • Coordination
  • Scheduling
  • Maintenance Activities
  • Vendor Management
  • Supply Chain Management
  • Event Management
  • Health
  • Safety
  • Audit
  • SLA Management
  • Training
  • Record Maintenance
  • Client Partnership
  • Building Procedures
  • Performance Measures
  • Vendor Background Checks
  • Data Maintenance
Job Description
As a Facility Executive Soft Services, your role involves assisting the Facilities Management Team in achieving the team's goals and objectives. You will be responsible for receiving and dispatching work requests, monitoring work order entry, redirecting work orders if necessary, and ensuring work order SLA adherence. Your coordination skills will be crucial in scheduling and following up on maintenance activities, as well as enhancing service quality and client partnership through collaboration with onsite and regional Facilities teams. Your responsibilities also include providing information and direction to vendors and facilities staff, assisting the Assistant Manager/Manager Soft Services in operational smoothness, implementing building procedures for work simplification and system reliability, and facilitating client visits. Additionally, you will coordinate booking of conference/meeting rooms and ensure availability of necessary equipment. Furthermore, you will oversee the supply of materials and services for building operations, inspect contracted services for quality maintenance, and strive to achieve client satisfaction. Your role involves organizing internal events, providing timely inputs to the Admin lead, and ensuring compliance with regulations and JLL management requirements. In terms of additional details, the company emphasizes competency and experience in managing a wide range of on-ground issues, familiarity with service structures, and the ability to provide timely inputs for smooth day-to-day operations. Good communication skills, a well-groomed appearance, and a Diploma in Hospitality Management or a relevant graduate degree with 3-4 years of experience are required qualifications for this role. Key Responsibilities: - Assist in tactical planning for team goals and objectives - Receive and dispatch work requests, monitor work order entry, and ensure SLA adherence - Coordinate maintenance activities and enhance service quality with onsite and regional Facilities teams - Provide information to vendors and facilities staff for seamless coordination - Assist in operational smoothness and building procedure implementation - Coordinate booking of conference/meeting rooms and necessary equipment - Oversee supply of materials, ensure service contracts, and maintain performance standards - Organize internal events and ensure compliance with regulations and company requirements - Conduct vendor background checks, maintain external employee data, and compile site account details - Handle cafeteria and pantry operations, including conducting internal audits for food and beverage vendors - Ensure record maintenance and staff attrition below 5% Qualifications Required: - Diploma in Hospitality Management or a relevant graduate degree - 3-4 years of relevant experience In this position, you will play a crucial role in ensuring the smooth functioning of soft services operations while maintaining high standards of service quality and client satisfaction.,
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posted 1 week ago
experience2 to 6 Yrs
location
Delhi
skills
  • Diligent Punctual
  • Knowledgeable about the role
  • Certified with relevant courses
  • Confident
  • Fluent in Language
  • Good Sales exposure
  • Banking Exposure
  • Management Information Skills
  • Good Interpersonal Skills
  • Customer
  • Service Oriented
Job Description
You will be responsible for servicing primarily walk-in customers to fulfill their specific transactional requirements through high-quality customer service while increasing product penetration through cross-selling and achieving allocated portfolio and revenue targets. Your key responsibilities will include: - Maximize sales performance to achieve given revenue targets through liability products [Current /Savings /Term deposits], wealth management products, and asset-related products - Generate new business via sales promotions, out-marketing calls, presentations, and in-branch contacts - Participate actively in branch sales planning to generate action plans for meeting targets - Ensure high levels of customer service in the Branch and manage difficult customer situations - Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections - Monitor customer satisfaction survey ratings and ensure continuous improvement in service quality - Take responsibility for general reconciliation and control activities - Find ways to improve operational efficiency and control costs - Manage growth and attrition of the customer base and facilitate customer up-streaming - Ensure compliance with all policies and procedures related to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention - Premises management in areas of merchandising, housekeeping, and store management You will also be responsible for health and safety for all, ensuring risk management, regulatory compliance, and business conduct. Other responsibilities will include embedding the organization's brand and values and performing other assigned responsibilities. Your skills and experience should include being Diligent & Punctual, Knowledgeable about the role, Certified with relevant courses, Confident, Fluent in Language, Good Sales exposure, Banking Exposure, Management Information Skills, Good Interpersonal Skills, Customer and Service Oriented. Qualifications required for this role are: - Graduate/ Post Graduate with a consistent academic career - Extensive sales experience (2 to 5 years) - Sales focused and highly target oriented - Able to pick up new concepts quickly - Competitive awareness & benchmarking - Excellent communication, interpersonal & relationship building skills - Banking knowledge - Management Information Skills - Good Interpersonal Skills About Standard Chartered: Standard Chartered is an international bank with a rich history of over 170 years. The organization aims to make a positive difference for its clients, communities, and employees. If you join Standard Chartered, you will be part of a team that values diversity, inclusion, innovation, and continuous improvement. The organization offers various benefits and opportunities for growth and development. When you work with Standard Chartered, you will be part of a values-driven organization that celebrates diversity and inclusion. Together, you will focus on doing the right thing, continuously improving and innovating, and working collectively to build for the long term.,
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posted 1 week ago
experience3 to 20 Yrs
location
Noida, Uttar Pradesh
skills
  • ARCS
  • ARM
  • Finance
  • Accounting
  • General Ledger
  • Solution Architecture
  • Hyperion
  • Requirement Gathering
  • Solution Design
  • Communication Skills
  • Reconciliation Compliance
  • Transaction Matching
  • Consolidation Tool
Job Description
Role Overview: Oracle Global Service Center (GSC) is hiring EPM Consultants - ARCS Developer/Sr Developer, Leads, and Architects. As a part of the GSC team, you will work towards establishing long-term relationships with Oracle's customers, providing annuity-based service contracts and project-based services. You will cater to the needs of service entities across Oracle globally and sell a broad IT services portfolio. Your role will involve working with large Oracle customers, ensuring the utmost attention to real mission-critical applications and processes. Key Responsibilities: - Experience implementing ARCS from design, configuration, data integration, and testing - Sound knowledge on ARM/ARCS, including Reconciliation Compliance & Transaction Matching - Functional knowledge of Finance/accounting and account reconciliation is a must - Knowledge and experience working with a consolidation tool and general ledger is a plus - Provide solutions to existing Architecture Design on the current system - Collaborate effectively with other groups Qualification Required: - EPM Experience 3 - 20 years" experience - Experience in Implementation of Hyperion with strong Application Development process experience on ARCS/ARM and good knowledge of the consolidation process - Experience in Requirement Gathering & Solution Design - Sound functional knowledge of Finance/accounting/ General Ledger/Sub Ledgers - Sound Knowledge on standard and custom reports - Good communication Skills - Travel Readiness Additional Company Details: Oracle Global Service Center provides unmatched, tailored support to ensure that organizations" Oracle technology investments deliver the cutting-edge innovation and performance required for competitive business environments. The center serves as a hub for innovation, expertise, and efficient solution building, offering growth opportunities, reduced attrition, and an enriched learning environment for its team.,
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posted 1 week ago

Assistant Manager-Voice-Customer Service

EXL Talent Acquisition Team
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Process Improvement
  • Employee Satisfaction
  • Quality Management
  • Productivity Enhancement
  • Customer Satisfaction
  • Compliance Management
  • Root Cause Analysis
  • Communication Skills
  • Reporting Skills
Job Description
As a part of this role, you will be responsible for maintaining and improving process performance, employee satisfaction, and development. You will focus on controlling shrinkage and attrition rates while enhancing quality and productivity. Your main goal will be to ensure customer satisfaction and compliance with policies. It will be essential for you to regularly update clients, provide root cause analysis and action plans, and proactively communicate with stakeholders. Accuracy in reporting will be crucial, and you should be willing to be flexible with work hours to meet operational needs. - Maintain and improve process performance, employee satisfaction, and development - Control shrinkage and attrition rates while enhancing quality and productivity - Ensure customer satisfaction and compliance with policies - Regularly update clients, provide root cause analysis and action plans, and proactively communicate - Maintain accurate reporting and be flexible with work hours to meet operational needs,
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posted 2 weeks ago
experience4 to 8 Yrs
location
All India, Gurugram
skills
  • Accounting
  • Finance
  • Communication
  • Presentation
  • Time Management
  • Reporting Analysis
  • IFRS accounting
  • Six SigmaLean methodology
Job Description
As a Manager Product Control at HSBC, you will play a crucial role in the Finance Function by ensuring timely and accurate reporting while maintaining high standards of accuracy and auditable controls. Your responsibilities will include: - Delivering daily and periodic reporting with precision, adhering to agreed SLAs and the HSBC Global Resourcing operating framework. - Demonstrating expert understanding of Markets business and processes to effectively engage with stakeholders and manage their expectations. - Motivating and managing a team of finance professionals, considering attritions, band progression, contingencies, and expectations. - Adhering to Group policies, audit, controls, and compliance requirements, and continually assessing operational risks. - Planning and scheduling project activities aligned with the project plan, managing stakeholder relationships, and driving change effectively. - Ensuring business continuity plan documentation, testing, and updating SOPs appropriately. - Managing Product control processes in accordance with the group's FIM reporting requirements. Qualifications required for this role include being a Chartered Accountant or equivalent, MBA (Finance) from a leading management institution, with a minimum of 4+ years of experience. You should have experience in high-end Accounting, Reporting & Analysis, or finance and accounting activities, along with strong accounting knowledge including exposure to IFRS accounting. Excellent communication, presentation skills, and proficiency in MS Office, particularly Excel, are essential. Additional skills that would be advantageous include experience in reconciling traded markets products, exposure to diverse work environments, and technical proficiency in systems like PC Portal, TLM, AssureNET, and Saracen. Experience in Six Sigma/Lean methodology and migration processes would be beneficial. At HSBC, you will be part of a culture that values and respects all employees, providing continuous professional development, flexible working arrangements, and opportunities for growth within an inclusive and diverse environment. Join HSBC to make a real impact and be valued for your contributions. As a Manager Product Control at HSBC, you will play a crucial role in the Finance Function by ensuring timely and accurate reporting while maintaining high standards of accuracy and auditable controls. Your responsibilities will include: - Delivering daily and periodic reporting with precision, adhering to agreed SLAs and the HSBC Global Resourcing operating framework. - Demonstrating expert understanding of Markets business and processes to effectively engage with stakeholders and manage their expectations. - Motivating and managing a team of finance professionals, considering attritions, band progression, contingencies, and expectations. - Adhering to Group policies, audit, controls, and compliance requirements, and continually assessing operational risks. - Planning and scheduling project activities aligned with the project plan, managing stakeholder relationships, and driving change effectively. - Ensuring business continuity plan documentation, testing, and updating SOPs appropriately. - Managing Product control processes in accordance with the group's FIM reporting requirements. Qualifications required for this role include being a Chartered Accountant or equivalent, MBA (Finance) from a leading management institution, with a minimum of 4+ years of experience. You should have experience in high-end Accounting, Reporting & Analysis, or finance and accounting activities, along with strong accounting knowledge including exposure to IFRS accounting. Excellent communication, presentation skills, and proficiency in MS Office, particularly Excel, are essential. Additional skills that would be advantageous include experience in reconciling traded markets products, exposure to diverse work environments, and technical proficiency in systems like PC Portal, TLM, AssureNET, and Saracen. Experience in Six Sigma/Lean methodology and migration processes would be beneficial. At HSBC, you will be part of a culture that values and respects all employees, providing continuous professional development, flexible working arrangements, and opportunities for growth within an inclusive and diverse environment. Join HSBC to make a real impact and be valued for your contributions.
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posted 3 weeks ago
experience5 to 9 Yrs
location
Delhi
skills
  • Sales
  • Influencing Skills
  • Banking Product Process Knowledge
  • NRI Product
  • Regulatory Knowledge
  • Planning
  • Organizing Skills
  • Good Communication skills
  • Knowledge of Competition Current trends in financial Industry
  • IRDA Certification
  • NCFM Certification
  • Exposure to Portfolio Management segment
Job Description
Role Overview: As a Relationship Manager, your primary responsibility will be to engage with HNI customers and include them in the HNW Program. You will focus on providing these customers with a superior experience to increase the profitability of the relationship. Additionally, you will be tasked with acquiring new Imperia relationships and serving as the main point of contact for all their financial needs and services. By enhancing the value and wallet share of current relationships, you will contribute to the overall profitability of these relationships. Key Responsibilities: - Liaise with branch staff to identify eligible customers from the Classic/Preferred portfolio - Acquire new customers who meet specific product criteria - Regularly interact with customers to build rapport and update their profiles - Increase the overall value and book size of the portfolio - Maintain the quality and hygiene parameters of the portfolio - Cross-sell bank products based on customer needs - Conduct joint calls with supervisors as per defined processes - Offer advisory services in coordination with PBG - Achieve monthly and yearly revenue targets - Implement strategies to control customer attrition Operations, Marketing & Processes: - Adhere to KYC/AML norms at all times - Maintain 5-S norms at individual workstations Increase In Wallet Share: - Identify cross-selling opportunities for other bank products - Promote sales to family members and associates within the network - Ensure optimal levels of Income Generating Product Group Holding (IPGH) - Enhance client's Customer To Group (CTG) level Customer Service: - Deliver quality customer service and resolve queries and complaints within TAT - Keep customers informed about regulatory or process changes - Communicate timely with customers regarding requests and concerns - Manage complaints proactively through customer feedback - Promote direct banking channels for customer utilization - Introduce customers to RBH/BM and PSO (PBA in non-PSO branches) for backup during RM absence - Ensure a smooth handover/takeover of the portfolio Qualifications Required: - Sales and Influencing Skills - Banking Product & Process Knowledge - NRI Product and Regulatory Knowledge - Planning and Organizing Skills - Good Communication Skills - Knowledge of Competition & Current Trends in Financial Industry - IRDA Certification - NCFM Certification (Optional) - Exposure to Portfolio Management segment (Preferred),
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