76 Guest Service Associate Jobs in Mumbai

Airbnb Process Role - Customer service  Shift - Night (24/7) rotational Location - Malad , Thane  Salary  Fresher - 24k in hand experience - 28k in hand Eligible only for people based in Mumbai  Key responsibilities: 1. Provide dual-sided support to both guests and hosts 2. Manage reservations, booking changes, cancellations, and related queries 3. Resolve conflicts and mediate disputes professionally 4. Handle crises and respond to safety-related cases 5. Assist with payment issues, refunds, billing, and financial inquiries

Key Responsibilities: Maintain cleanliness and hygiene standards in the dining area, pantry, and service stations. Assist waiters and captains in setting up tables, serving food and beverages, and clearing tables. Ensure crockery, cutlery, and glassware are clean and well-organized. Follow standard service procedures and uphold company quality standards. Handle guest requests courteously and professionally. Support kitchen and service staff with replenishment and logistics as required. Adhere to safety, hygiene, and grooming standards at all times.

Hiring: Guest Relations Executive Salary: Up to 6 LPA Experience: 2+ years Location : Mumbai Were looking for a well-spoken and customer-focused GRE to manage front-desk operations and ensure an excellent client experience. Responsibilities: Attend and assist clients & visitors Handle inquiries and conduct workspace tours Coordinate with Operations/IT for issue resolution Maintain cleanliness, service quality & member satisfaction Support sales walkthroughs and promote member services Requirements: Strong communication & interpersonal skills Good multitasking, time management & attention to detail If interested, please call/whatsapp - 9972201122 Or share your Resume at shwetawehyre@gmail.com Regards HR Shweta

Role - Front Office / Guest relation Executive Location - Matunga East  Job Overview:We are looking for a friendly, well-spoken, and organized Front Office /Guest relation Executive to be the face of the company  You will be the first point of contact for visitors and callers, playing a key role in creating a positive first impression while efficiently managing front desk operations and supporting daily administrative tasks. Key Responsibilities:Greet and assist visitors, clients, and vendors in a professional mannerAnswer, screen, and direct phone calls to appropriate staff membersMaintain the reception area, ensuring it is clean and presentableHandle incoming and outgoing correspondence (emails, couriers, etc.)Schedule appointments and maintain meeting room calendarsProvide basic administrative and clerical support to the teamMaintain visitor logs and ensure security protocols are followedCoordinate with housekeeping and support staff as requiredInterested candidates Kindly contact over - 7039381175 / emmanuel@transformatrix.inNote - Immediate Joiners will be highly preferred 

 Job Title: Waiter / Steward  Location: Bandra, Vikhroli, Andheri, Khar Road, and Pali Hill Mumbai Company: Leading Hospitality Group Salary: 15,000 20,000 per month (based on experience & location)  Open Positions Waiter Greet and seat guests in a friendly manner. Take food and beverage orders accurately. Serve dishes promptly and ensure guest satisfaction. Maintain table setup and cleanliness. Steward Support service operations in the restaurant. Assist in serving food, clearing tables, and maintaining hygiene. Coordinate with kitchen and service staff for smooth operations. Handle buffet setups and table arrangements. Cashier Manage billing, cash, and POS operations. Handle payments (cash, card, UPI) and issue receipts. Maintain accurate records and daily sales reports. Ensure smooth checkout experience for guests. Candidate Requirements Experience: 03 years (Freshers welcome; training provided) Qualification: 10th / 12th Pass or Graduate Excellent communication and customer service skills Positive attitude, grooming, and willingness to work flexible shifts Benefits Salary: 15,000 per month Food and uniform provided Tips and performance incentives Growth opportunities within a leading hospitality group Work Locations Bandra East  Vikhroli east and West Andheri Carter Road BKC Pali Hill     

Core Responsibilities   Guest Welcome and Seating: Warmly greeting and welcoming guests upon arrival. Managing the seating arrangement and escorting guests to their tables. Ensuring a positive first impression of the restaurant.     Reservation Management: Handling reservations, including confirming, modifying, or cancelling bookings.  Managing the waitlist and notifying guests when their table is ready. Maintaining an efficient reservation system to maximize covers.     Customer Service and Engagement: Interacting with guests throughout their dining experience to check on their satisfaction. Anticipating guest needs and fulfilling special requests (e.g., dietary needs, special occasions).  Building rapport, especially with regular or VIP guests, to encourage loyalty and repeat business.     Complaint and Issue Resolution: Proactively addressing and resolving guest complaints and concerns in a professional and timely manner. Escalating complex issues to the Restaurant Manager when necessary. Performing service recovery to turn a negative experience into a positive one.     Coordination and Communication: Liaising effectively with other restaurant departments (e.g., kitchen, serving staff, management) to ensure smooth service delivery.  Communicating important guest information or special notes to the service team. Administrative Duties: Collecting guest feedback (either verbally or through surveys/feedback forms). Maintaining records of guest preferences, complaints, and special occasions. Assisting with front-of-house operations as needed.  Key Skills and Qualifications   Excellent communication and interpersonal skills. A professional and customer-oriented attitude. Strong problem-solving abilities.  Ability to remain calm and professional under pressure. Organizational and time-management skills.  Familiarity with reservation software is often a plus.Location : Mumbai No accomodation wil be provided

Job Title: Receptionist Location: Juinagar, Navi MumbaiDepartment: Administration Job Summary: We are looking for a professional and courteous Receptionist with 15 years of relevant experience to manage front desk operations and provide administrative support across departments. The ideal candidate will be the first point of contact for visitors and callers, ensuring a welcoming and well-organized reception area. Roles & Responsibilities: Greet and welcome visitors in a professional and friendly manner. Prepare and update the Guest Welcome Board. Handle hotel room bookings for guests. Manage the telecommunications system answer, screen, and forward phone calls. Coordinate with housekeeping staff for guest and office needs. Arrange lunch and refreshments for guests as required. Organize and manage all outgoing couriers (local and export). Ensure the cleanliness, safety, and hygiene of the reception area. Provide support to Directors, Admin, HR, and other departments. Communicate with workers and address their queries efficiently. Manage monthly cash deposit work and maintain related records. Skills & Qualifications: Education: Any Graduate Fresher with good communication can apply Experience: 0 to 5 years in a receptionist, front desk, or administrative role Good verbal and written communication skills Strong customer service and interpersonal skills Familiarity with office equipment (telephone system, printer, scanner, mobile devices) Basic technical and computer proficiency (MS Office, email, data entry) Strong organizational, multitasking, and problem-solving abilities Professional appearance and demeanor

Guest Relations Officer, you will be responsible to manage our Front Desk Department and deliver amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall stay at our hotel.  You should be patient as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services.  Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their stay at our hotel. You should have a pleasing personality and should be an excellent conversation starter. If you have the required experience for this role, you can send in your applications to us. Responsibilities Welcome guests to our hotel with a pleasing smile. Review arrival lists and records. Receive and take care of special guests.  Answer the inquiries of clients on a timely basis. Assist the other staff members in preparing welcome folders for the guests. Give the required information about different areas of our hotel to the guests. Promote the services provided by our hotel. Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel. Build a long term association with the clients. Help clients with various tasks like arranging transport, providing supplies, etc. Address grievances issues and inform Guest Relations Manager as and when required. Record all necessary data and information in the designated registers everyday.  Comply with health and safety standards (OSHS).

Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.  Persuasive Speaking Skills Communication Skills Self-Control Adaptability Empathy

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)

Job Description:The Front Desk Executive is the first point of contact for clients and visitors at Crown Veterinary Services Pvt. Ltd. This role requires excellent communication and organizational skills to ensure smooth front-office operations, client satisfaction, and effective coordination with the veterinary team. Key Responsibilities: Reception & Client Handling: Greet and welcome clients, ensuring a friendly and professional atmosphere. Assist pet owners with inquiries, appointment bookings, and service information. Maintain a positive and empathetic approach while handling client concerns. Appointment & Scheduling Management: Manage and schedule veterinary appointments efficiently. Confirm and remind clients of upcoming appointments. Coordinate with veterinarians and staff to manage daily workflow. Billing & Payments: Generate invoices and process payments via cash, card, or digital platforms. Maintain records of financial transactions and ensure accuracy in billing. Provide cost estimates to clients for treatments and procedures. Administrative Support: Maintain and update client records, including pet medical history. Manage front desk supplies and ensure cleanliness of the reception area. Assist in documentation, report preparation, and other clerical duties. Communication & Coordination: Answer phone calls and respond to emails in a timely manner) Coordinate with veterinary doctors, nurses, and other staff for smooth operations. Communicate important information regarding pet care services to clients. Compliance & Confidentiality: Ensure adherence to company policies and protocols. Maintain confidentiality of client and pet medical records. Qualifications & Skills: Bachelors degree or diploma in administration, hospitality, or a related field. Prior experience in a front desk, reception and customer service role (preferably in a veterinary clinic, hospital, or healthcare setting). Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel, Outlook) and appointment scheduling software Pet animal (Cats & Dogs) Friendly, compassionate, and customer-oriented personality. Interested candidates can send your resume on recruit@talismanstaffing.com or contact on 8451905311

We are looking for a professional and customer service-oriented store manager to oversee daily operations at our store. As the store manager, you will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies. The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills. Store Manager Responsibilities: Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits.

We are looking for a successful and enthusiastic Event Planner to produce events from conception through to completion. Event Coordinator responsibilities include providing outstanding customer service and organizing memorable events that meet quality expectations. Responsibilities Event planning, design and production while managing all project delivery elements within time limits Liaise with clients to identify their needs and to ensure customer satisfaction Conduct market research, gather information and negotiate contracts prior to closing any deals Provide feedback and periodic reports to stakeholders Propose ideas to improve provided services and event quality Organize facilities and manage all events details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc Ensure compliance with insurance, legal, health and safety obligations Specify staff requirements and coordinate their activities Cooperate with marketing and PR to promote and publicize event Proactively handle any arising issues and troubleshoot any emerging problems on the event day Conduct pre- and post event evaluations and report on outcomes Research market, identify event opportunities and generate interest 

We are looking for a reliable and friendly room attendant to join our hospitality team in order to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner. To be successful as a room attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.Room Attendant Responsibilities: Greeting guests and responding to queries. Changing bed linen and making beds. Replacing used towels and other bathroom amenities, such as shampoo and soap. Sweeping and mopping floors. Vacuuming carpets. Dusting and polishing furniture. Emptying trash containers and ashtrays. Restocking beverages and food items in the minibar. Cleaning public areas, such as corridors. Reporting any technical issues and maintenance needs. Updating status of guest rooms on assignment sheet. Returning and restocking cleaning cart at shift end.

An Assistant General Manager (AGM) job description includes assisting the General Manager in overseeing daily operations, managing staff, and implementing company policies. Key responsibilities involve coordinating departments, developing business strategies, and ensuring profitability through budgeting and cost control. The role also requires strong leadership, communication, and problem-solving skills to drive business goals and enhance customer satisfaction.  Responsibilities and duties Assist with operations: Help the General Manager oversee all daily business operations, coordinate activities across departments, and implement strategies to achieve organizational goals. Manage staff: Participate in hiring, training, and performance management of employees. Foster a positive and productive work environment and serve as a point of contact for staff concerns. Financial management: Assist with budgeting, financial planning, and cost control to ensure the profitability of the business. Customer service: Ensure high standards of customer service are met. Interact with customers, gather feedback, and address issues to enhance satisfaction. Strategic planning: Contribute to the development and implementation of business strategies, and help identify areas for improvement in productivity and efficiency. Compliance and safety: Ensure that all health, safety, and company policies are implemented and enforced across the organization. Administrative tasks: Handle various administrative duties, including scheduling, and assist with other tasks as needed. 

We are looking for a professional Housekeeper able of attending to our facilities with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. Responsibilities Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing Ensure all rooms are cared for and inspected according to standards Protect equipment and make sure there are no inadequacies Notify superiors on any damages, deficits and disturbances Deal with reasonable complaints/requests with professionalism and patience Check stocking levels of all consumables and replace when appropriate Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Job description     Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.  

Key responsibilities Guest services: Greeting and welcoming guests during check-in and wishing them well during check-out. Answering questions and providing information about the hotel, services, and local attractions. Handling guest complaints and concerns efficiently and professionally. Assisting with special requests, such as making restaurant, transportation, or entertainment reservations. Managing guest valuables and secure storage. Administrative and operational tasks: Operating the front office computer system and managing guest accounts. Making and confirming room reservations. Processing payments and handling billing. Handling incoming and outgoing phone calls, mail, and packages. Maintaining the cleanliness and organization of the reception area. Performing administrative duties like copying, scanning, and filing documents. Coordinating with other departments like housekeeping and maintenance to ensure smooth operations. Problem-solving and communication: Resolving guest issues and escalating them to management when necessary. Communicating effectively with guests and hotel staff. Reporting on guest feedback and department performance.    Required skills and qualifications Excellent communication, interpersonal, and customer service skills. Strong organizational and time management abilities. Proficiency in using front office software and basic office applications. Problem-solving and conflict resolution skills. Ability to work in a fast-paced environment and handle multiple tasks. Professional and welcoming demeanor. 

We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.  Hotel Manager Responsibilities: Overseeing personnel, including receptionists, kitchen staff, and office employees. Monitoring employee performance and conducting regular evaluations to help improve customer service. Collecting payments and maintaining records of budgets, funds, and expenses. Welcoming and registering guests once they arrive. Resolving issues regarding hotel services, amenities, and policies.

We are looking to hire a dedicated and reliable kitchen assistant to assist the cook with ingredient preparation as well as perform all washing and cleaning duties required in the kitchen. The kitchen assistant's responsibilities include assisting with inventory control, removing the garbage, washing garbage cans, and clearing refrigerators, freezers, and storage rooms. You should also be able to record notable food wastages as seen from customer's leftovers. To be successful as a kitchen assistant, you should exercise exceptional time management and ensure that all duties are completed in a timely manner. Ultimately, an outstanding Kitchen Assistant should be able to comply with all food health and safety regulations. Kitchen Assistant Responsibilities: Properly cleaning and sanitizing all food preparation areas according to established standards of hygiene. Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes. Assisting the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat. Sweeping and mopping the kitchen floors as well as wiping down kitchen walls. Assisting with the unloading of delivered food supplies. Organizing and correctly storing food supplies. Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions. Stirring and heating soups and sauces as well as preparing hot beverages. Kitchen Assistant Requirements: High school diploma or GED. Proven experience assisting in kitchens. A food handler's license.