
As a Restaurant Operations Manager, your role involves overseeing daily restaurant operations to ensure smooth coordination between front-of-house and back-of-house teams, maintain high service and quality standards, drive profitability, and deliver an exceptional guest experience. Your responsibilities will include strong leadership, operational planning, financial oversight, team development, and continuous improvement.
Key Responsibilities:
- Ensure seamless coordination between front-of-house (dining area, service team, guest flow) and back-of-house (kitchen, prep areas, storage).
- Enforce and oversee adherence to Standard Operating Procedures (SOPs) for various aspects of operations.
- Maintain a strong floor presence during peak hours to observe service, support staff, and ensure smooth workflow.
- Monitor service standards, address and resolve guest complaints promptly, and use feedback to improve operations.
- Develop and monitor budgets, sales targets, cost controls, and analyze financial statements.
- Work with procurement to negotiate with suppliers for quality and pricing of goods.
- Create efficient duty rosters, foster a positive workplace, and ensure staff compliance with standards.
- Ensure food and beverage items meet restaurant standards, enforce hygiene, sanitation, and safety standards.
- Work on increasing guest visits, managing VIP guests, and supporting marketing initiatives.
- Generate and present regular reports to management, identify operational inefficiencies, and implement process improvements.
Qualifications & Skills:
- Degree in Hospitality Management or related field preferred.
- Vast experience in restaurant or F&B operations management.
- Strong understanding of P&L, budgeting, and cost control.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work under pressure and handle fast-paced service environments.
- Strong customer service orientation and attention to detail.
The company provides benefits such as food, health insurance, paid sick time, and provident fund. This is a full-time job requiring in-person work at the specified location.,