675 Helpdesk Manager Jobs in Puducherry

Designation: AM / MT Data Science (Data Analyst) Location: Mumbai  Work Experience: 0.6 months to 3 years Qualification: Bachelors or Masters degree in Engineering,Statistics, Mathematics, Computer Science or related fields roles and responsibilities Data Analysis & Exploration: Analyse structured and unstructured data to identify trends, patterns and actionable insights Perform data profiling, cleaning and transformation Assist in developing dashboards, visual stories using tools like TableauModel development support: Collaborate with Data scientist in Feature engineering, data cleanup / transformation and modelevaluation Support testing and validation of ML/AI models using Python Help interpret model output and translate results for businessBusiness Understanding and Insights: Participate in discussions with business to understand business problems Document, track and report the progress Help in defining the metrics and evaluating impact of AI/ML models post deploymentAI initiatives (not mandatory) Support GenAI workflows (Prompt engineering, annotation, evaluation) Assist in model testing, output comparison or basic RAG pipeline use cases Required Skills Bachelors or Masters degree in Engineering, Statistics, Mathematics, Computer Science or related fields Strong Knowledge of Excel, Google Sheets and SQL Familiarity with Python (Pandas, NumPy, Matplotlib) Analytics and problem solving mindset Understanding of basic ML concepts, Jupyter notebooks etc. Awareness of NLP/LLM concepts (not mandatory)  

Greetings from Personal Network!  Top MNC Hiring Domestic Technical Helpdesk Associate (English & Hindi)  Kickstart your career with a reputed multinational company! A leading MNC is hiring Technical Support Associates for its Domestic Technical Voice Process. If you have strong communication skills and enjoy resolving customer technical queries, this is an excellent opportunity for career growth. Position: Domestic Technical Helpdesk Associate (English & Hindi) Process: Domestic Technical Support (Voice) Shift: Day Shift (Rotational within daytime hours)  Eligibility: 6 months to 2 years of experience in BPO / Technical Support / Customer Support / Voice Process Strong communication skills in English and regional languages (English + Hindi preferred) Willingness to work in rotational day shifts  Key Responsibilities: Handle inbound and outbound calls from domestic customers Troubleshoot basic technical issues and provide timely solutions Provide accurate information about products and services Maintain polite, professional, and clear communication at all times Document customer interactions and resolutions accurately  Contact Immediately: NIHAL: 73384 44389 PRIYA: 76192 18164 NITHIN: 98869 64485 JYESHTA: 76191 85930 RAJ: 98451 62196 ANU: 63615 32602 Start your career today and grow with a top MNC!  Best Wishes, Personal Network

Dear Associate,  Opening for Bancassurance Manager/Banca Sales in Top MNC Life Insurance Company.  To apply please call Saikrishna on 8121846216 or email CV to aspirebfsi2@gmail.com   100% leads will be provided by the bank to sell the product to the customers of the bank.  Job Responsibilities: Meeting sales target by partnering, managing and driving channel Partners(Leading Banks) Mobilizing & Managing business through the assigned lead data. You will be required to sell products to customers who already have a strong relationship with the channel partner. Daily reporting of Achievements Ensuring productivity on monthly basis     Qualification: Minimum Graduate    Experience: Sales Experience 1 to 2 years in Life Insurance is an added advantage.  Thanks, Saikrishna Aspire Erp Systems 8121846216 Email: aspirebfsi2@gmail.com

Yunic Hr Solutions Hiring For Banking Assistant Operations Manager An Assistant Operations Manager in a banking role oversees daily operations, supervises staff, and ensures efficiency and compliance. Key duties include managing specific banking processes like loan processing and transaction reconciliation, mentoring and training the team, resolving customer and staff issues, and implementing process improvements to meet performance and regulatory standards. Required Experience And Qualifications Any Diploma/Degree Benefits ESI And PF No Target Fixed Shift Incentives  Job types: full-time Experience - 1 Yr To 3 Yrs Salary 30% To 40% Hike Job location in Pan India Contact Hr yunichrsolutions23@gmail.com

YunichrSolutions Hiring For Banking Operations Manager Description A bank operations manager oversees daily operations to ensure efficiency, regulatory compliance, and customer satisfaction. Key responsibilities include managing staff, implementing policies, supervising daily transactions, resolving customer issues, and improving operational processes. They are also responsible for staff training and ensuring compliance with all bank regulations and laws. Experience - 1 Yr To 4 Yrs Salary 30% To 50% Hike Job location in Pan India Contact Hr yunichrsolutions23@gmail.com  

As a seasoned Operations Manager with over 8 years of experience and at least 3 years in leading software implementations, you will be responsible for leading a 20+ member team managing implementations across the US, UK, and AUS regions. Your role will involve overseeing the full lifecycle of Aeka implementation projects, from planning to post Go live support. You will also manage and monitor end-to-end image migration efforts, ensuring accuracy and minimal downtime. Building and refining processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform will be crucial aspects of your responsibilities. Key Responsibilities: - Lead a 20+ member team managing implementations across multiple locations - Oversee the full lifecycle of Aeka implementation projects - Manage end-to-end image migration efforts from legacy imaging platforms to Aeka - Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption - Coordinate cross-functionally with Product, Engineering, and Customer Success - Ensure comprehensive documentation of implementation processes and client configurations - Provide regular reports on operational performance, project status, and team metrics - Monitor KPIs and reporting metrics for continuous improvement - Mentor and coach team members, conduct performance evaluations, and foster a culture of ownership and collaboration Qualifications Required: - 8+ years of experience in operations management - At least 3 years of experience in leading software implementations - Experience in high-growth, SaaS-based, or healthcare technology environment - Strong understanding of imaging technologies and workflows - Experience in managing large-scale software implementations across multiple locations - Experience in building scalable processes for operational efficiency - Excellent communication and leadership skills - Familiarity with healthcare compliance standards (e.g., HIPAA) - Experience with Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira - Prior experience working Night Shifts Location: Trivandrum Please note that familiarity with healthcare compliance standards and prior experience working with Helpdesk / Incident Management tools are desirable qualifications for this role. Your ability to effectively communicate, lead large teams, and ensure client satisfaction will be essential in this position.,

As an Assistant Manager - IT (Network & Infrastructure) at Pro-Vigil Inc, you will be responsible for overseeing the company's IT infrastructure with a strong focus on networking systems and team management. Your role will require 7-10 years of progressive IT experience, including expertise in enterprise networking, infrastructure projects, and leadership of IT teams. **Key Responsibilities:** - **Leadership & Management** - Lead and mentor a team of IT engineers, network administrators, and support staff. - Assign tasks, monitor performance, and ensure SLA adherence. - Provide technical guidance and training to the IT team. - Manage IT project lifecycles from planning to execution. - **Network & Infrastructure Management** - Design, implement, and oversee enterprise LAN/WAN infrastructure, including Layer 2/Layer 3 switches and routers. - Manage enterprise-grade firewalls (e.g., SonicWall, Sophos, WatchGuard) and network security policies. - Implement and maintain dynamic routing protocols (OSPF, BGP, EIGRP) and Layer 2 technologies (VLANs, STP, EtherChannel). - Plan, deploy, and optimize enterprise wireless solutions (Cisco, Aruba, Meraki, Ruckus). - Monitor and optimize network performance, capacity planning, and performance tuning. - Ensure disaster recovery and high-availability strategies are in place. - **IT Operations & End-User Support** - Oversee IT helpdesk operations, ensuring timely resolution of escalated issues. - Maintain IT asset inventory and ensure compliance with licensing and regulatory requirements. - Implement ITIL best practices for incident, problem, and change management. - **Cloud, SaaS, and Automation** - Manage cloud-based solutions and SaaS applications (e.g., PRTG, Jira, etc). - Identify opportunities for process automation to improve IT efficiency. - Collaborate with cybersecurity teams for threat monitoring, audits, and compliance. - **Vendor & Budget Management** - Manage vendor relationships and negotiate contracts for IT services and equipment. - Assist in IT budget planning and cost optimization. **Qualifications Required:** - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience). - 9+ years of experience in IT infrastructure management, with at least 3 years in a leadership or supervisory role. - Strong knowledge of networking technologies, routing/switching, and firewall administration. - Proficiency in CLI-based management of Cisco, Aruba, or similar devices. - Experience with enterprise Wi-Fi planning, deployment, and troubleshooting. - Familiarity with network monitoring tools (PRTG, SolarWinds, Wireshark) and ITSM tools. - Excellent communication, leadership, and documentation skills. - Preferred Certifications: CCNA and ITIL Foundation (optional but advantageous). In addition to technical oversight, this role demands strong planning, coordination, vendor management, and decision-making skills to support business operations seamlessly. It is a great opportunity for an experienced IT professional to lead a team and ensure the high availability, security, and performance of all IT systems at Pro-Vigil Inc in Vishakhapatnam.,

Role Overview: As a Helpdesk & Customer Success Operations Agent at Regnology, you will play a crucial role in providing support to clients, managing support tickets, and assisting Customer Success Managers with operational tasks. You will have the opportunity to work in a fast-paced environment, wearing multiple hats, adapting to new challenges, and growing your skills in a supportive hybrid setup in Pune, India, with remote work possible in exceptional cases. Key Responsibilities: - Act as the first point of contact for client inquiries via platforms like Jira Service Desk, Zendesk, or similar. - Triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up. - Monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed. - Keep all client interactions and internal updates well-documented and easy to follow. - Provide back-office support to Customer Success Managers (CSMs) through CRM maintenance, meeting coordination, follow-up tracking, and internal workflows. - Help ensure accurate records and consistent updates across systems for full customer visibility. - Assist in improving internal CS processes, templates, and playbooks as the organization scales. - Participate in a rotating on-call schedule to support time-sensitive tickets outside regular hours. - Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model. - Contribute to internal reporting, operational documentation, and data entry tasks with a high standard of accuracy. - Identify recurring patterns or inefficiencies in workflows and suggest improvements. - Occasionally assist with basic SaaS platform tasks, such as user access, permission changes, or routine configuration support. - Triage SaaS-related requests accurately and route them to the appropriate product or support teams. - Help refine internal FAQs and routing logic based on ticket experience. Qualifications Required: - Bachelor's degree in Information Technology, Business Administration, or a related field (preferred, but equivalent experience is acceptable). - Experience in helpdesk, IT support, customer support, or other service-oriented roles is a plus. - Experience working with ticketing systems, CRM platforms, or internal workflow tools. - Proven ability to manage and prioritize multiple requests with structure and attention to detail. - Strong written and verbal communication skills in English. - Comfort working independently in a remote setup. - Willingness to participate in on-call or weekend coverage as part of a global rotation. About Regnology: Regnology is a leading technology firm focused on regulatory reporting, serving over 35,000 financial institutions, 100 regulators, international organizations, and tax authorities. With a global team of over 1,200 employees, Regnology aims to bring greater data quality, automation, and cost savings to market participants. To learn more about us, visit our website at www.regnology.net.,

Job Description: As a Helpdesk Coordinator at our Mumbai office, your main responsibility will be to provide effective support and assistance to employees with IT-related issues. You will be responsible for troubleshooting technical problems, resolving user queries, and escalating issues to the appropriate teams when necessary. Key Responsibilities: - Respond to helpdesk tickets and provide timely resolution to IT-related issues. - Install, configure, and maintain hardware and software. - Set up new user accounts and assist with user account management. - Conduct regular maintenance on IT equipment to ensure optimal functionality. - Collaborate with other IT teams to enhance overall system performance. - Document solutions and create user guides for common technical problems. Qualifications Required: - Bachelor's degree in Computer Science or related field. - Proven experience working in a helpdesk or IT support role. - Strong knowledge of Windows and Mac operating systems. - Excellent communication and customer service skills. - Ability to prioritize and manage multiple tasks efficiently. (Note: No additional details of the company were mentioned in the job description.) Job Description: As a Helpdesk Coordinator at our Mumbai office, your main responsibility will be to provide effective support and assistance to employees with IT-related issues. You will be responsible for troubleshooting technical problems, resolving user queries, and escalating issues to the appropriate teams when necessary. Key Responsibilities: - Respond to helpdesk tickets and provide timely resolution to IT-related issues. - Install, configure, and maintain hardware and software. - Set up new user accounts and assist with user account management. - Conduct regular maintenance on IT equipment to ensure optimal functionality. - Collaborate with other IT teams to enhance overall system performance. - Document solutions and create user guides for common technical problems. Qualifications Required: - Bachelor's degree in Computer Science or related field. - Proven experience working in a helpdesk or IT support role. - Strong knowledge of Windows and Mac operating systems. - Excellent communication and customer service skills. - Ability to prioritize and manage multiple tasks efficiently. (Note: No additional details of the company were mentioned in the job description.)

We are looking for an experienced and motivated information technology manager who will be responsible for overseeing and ensuring that computing systems and equipment are operating effectively and efficiently. To be successful in this position you will demonstrate a detailed knowledge of the industrys best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems. Information Technology Manager Responsibilities: Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance. Overseeing the annual IT budget and ensuring cost-effectiveness. Monitoring daily operations, including server hardware, software, and operating systems. Coordinating technology installations, upgrades, and maintenance. Selecting and purchasing new and replacement hardware and software, when necessary. Testing, troubleshooting, and modifying information systems so that they operate effectively. Generating performance reports for operating systems. Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations. Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures. Remaining up to date with advances in technology and industry best practices.

We are looking for an experienced and organized Supply Chain Manager to manage the complete supply chain process from purchasing raw materials to delivering the final product. The ideal candidate will plan, coordinate, and monitor the movement of goods, ensuring operations run smoothly and efficiently. This role involves working with suppliers, production teams, and logistics partners to achieve business goals and customer satisfaction. Key Responsibilities Manage procurement, production planning, and logistics operations. Build strong relationships with suppliers and negotiate contracts. Monitor inventory levels and reduce waste or shortages. Coordinate with internal departments for smooth operations. Track shipments and ensure on-time delivery to customers. Analyze data to improve supply chain efficiency and reduce costs. Prepare reports and share regular updates with management. Desired Candidate Profile Bachelors degree in Supply Chain Management, Business, or a related field. 5+ years of experience in supply chain or operations management. Good knowledge of logistics, procurement, and inventory management. Strong communication, leadership, and problem-solving skills. Familiarity with ERP systems (SAP / Oracle / NetSuite preferred). Key Skills Supply Chain Management, Procurement, Vendor Management, Logistics, Inventory Control, Planning, Coordination, Forecasting, ERP Systems, Communication, Leadership. About the Company Our company is a growing organization offering exciting opportunities for professionals to build rewarding careers. We value teamwork, innovation, and operational excellence. Join us and be part of a dynamic team driving success through efficient supply chain management.

Yunic Hr Solutions Hiring For Banking Relationship Manager A bank relationship manager acts as a primary contact for clients, managing and growing their relationships with the bank by providing financial advice, identifying needs, and offering relevant products like loans, investments, and savings. Key responsibilities include building trust through personalized service, ensuring client satisfaction, and meeting sales goals by acquiring new clients and cross-selling to existing ones. Required Experience And Qualifications Any Diploma/Degree Benefits ESI And PF No Target Fixed Shift Incentives  Job types: full-time Experience - 1 Yr To 3 Yrs Salary 30% To 40% Hike Job location in Pan India Contact Hr yunichrsolutions23@gmail.com

An Assistant Transport Manager supports the Transport Manager in overseeing daily logistics, managing a fleet, and ensuring efficient and compliant delivery of goods. Key responsibilities include coordinating with drivers, monitoring routes, managing vendor relationships, ensuring vehicle maintenance, and maintaining compliance with safety and transportation regulations. This role requires strong organizational, problem-solving, and leadership skills, according to this TimesJobs page and this WIZBII page.    Key responsibilities Operational management: Assist in managing daily transportation operations, including coordinating drivers and ensuring timely delivery of goods. Fleet oversight: Coordinate vehicle maintenance, monitor vehicle condition, and manage the allocation of vehicles for different needs. Logistics coordination: Schedule routes, track shipments, and coordinate with warehouse staff to ensure proper storage and distribution. Vendor and client relations: Develop and maintain positive relationships with transportation vendors and serve as a point of contact for client transport-related issues. Financial and administrative support: Monitor and report on transportation costs, assist in budget preparation, and ensure all necessary shipping and driver documentation is accurate and filed correctly. Compliance and safety: Ensure adherence to transportation regulations, company policies, and safety standards through audits and training. Team leadership: Supervise and train junior staff, delegate tasks, conduct team meetings, and provide individual feedback and support. 

A Freight Forwarding/Shipping Sales Manager is responsible for developing and executing sales strategies to increase revenue, managing a sales team, and building relationships with clients. Key duties include setting sales targets, analyzing market trends, coordinating with marketing and operations, and leading training and motivation for the sales staff. The role requires a strong understanding of the shipping industry, experience with customer relationship management, and excellent communication and leadership skills.      Key responsibilities   Sales strategy and execution: Develop and implement sales plans to meet revenue and market share goals. Team management: Lead, train, motivate, and manage a team of sales representatives to achieve individual and team targets. Business development: Identify and pursue new business opportunities, build and maintain relationships with key clients, and expand the customer base. Market analysis: Analyze market trends, competitor activities, and customer needs to identify new opportunities for growth. Collaboration: Work closely with marketing, operations, and customer service teams to ensure seamless execution of sales plans and fulfillment of customer needs. Reporting and forecasting: Track sales performance, provide regular reports, and create sales forecasts for management. Client relationship management: Build and maintain strong, professional relationships with customers and partners. Negotiation and pricing: Participate in pricing discussions, create quotations, and maintain competitive rates.    Required skills and qualifications   Proven experience in sales and a track record of achieving sales goals. Experience managing and directing a sales team. Deep understanding of the freight forwarding and shipping industry. Experience in customer relationship management (CRM). Excellent written and verbal communication skills. Strong leadership, negotiation, and analytical skills. Bachelor's degree in logistics, business, or a related field is often preferred. 

Yunic Hr Solutions Hiring For Banking Branch Credit Manager A Branch Credit Manager in banking is responsible for evaluating and approving loan applications, ensuring compliance with credit policies, and managing the branch's credit portfolio to minimize risk and maximize profitability. Key duties include performing credit risk analysis, assessing customer creditworthiness, managing the loan life cycle, and ensuring compliance with legal and regulatory standards. They must possess strong analytical, communication, and negotiation skills and work with other internal departments to ensure a high-quality loan portfolio. Required Experience And Qualifications Any Diploma/Degree Benefits ESI And PF No Target Fixed Shift Incentives  Job types: full-time Experience - 1 Yr To 3 Yrs Salary 30% To 40% Hike Job location in Pan India Contact Hr yunichrsolutions23@gmail.com

Urgent Vacancy for Leading Bank   Role - Sales and Service Manager Gold Loan  Location Chennai, Kalakurichi, Tiruvannamalai, Aarni, Villupuram, Pondicherry, Cuddalore, Ranipet, Vellore, Panruti, Chengalpattu, Guduvanchery  Job Description:  The Sales and Service Manager is responsible for overseeing the day-to-day operations of the branch, ensuring profitability, customer satisfaction, and compliance with company policies. The role involves managing gold loan disbursements, driving business growth and ensuring process. Manage and supervise all branch activities for gold loan processing, customer service, Ensure error-free audit and compliance with internal policies and regulatory guidelines. SPOC for all audit and resolutions for RCU Gold inspectors incidents Drive gold loan growth and meet monthly targets. Conduct local marketing and promotional activities to attract new customers. Cross-sell financial products like insurance, savings, and investment plans. Lead and motivate the team towards the goal Resolve customer complaints and queries effectively. Ensure strict adherence to KYC norms and loan documentation. Submit timely reports on branch performance, loan disbursements, and collections.  Interested candidates can WhatsApp profiles to 8925889566 / 8925889567

An engineering manager job description includes overseeing a team of engineers, planning and directing projects from start to finish, and managing budgets and resources. Key responsibilities also involve hiring and developing staff, ensuring technical accuracy and quality, and collaborating with other departments like sales and marketing. Strong leadership, communication, and problem-solving skills are essential for success in this role.    Key responsibilities Team and project management: Lead, direct, and supervise a team of engineers, including hiring, training, and skill development.      Plan, organize, and coordinate engineering projects to ensure they are completed on time and within budget.    Manage project resources, including staff, equipment, and budget proposals.    Technical oversight:   Provide technical guidance and ensure the quality, safety, and efficiency of products and processes.    Lead research and development efforts for new products and improvements to existing ones.    Review the technical accuracy of work and troubleshoot issues as they arise.    Collaboration and communication:   Work with other departments, such as sales and marketing, to provide technical expertise.    Communicate technical information to non-technical stakeholders and management.    Collaborate with suppliers, clients, and other team leaders.    Strategic planning:   Develop and implement engineering strategies and processes.    Help define project goals and create project plans.    Analyze performance and implement process improvements. 

Job description Air freight Pricing Act as the primary liaison between customers, airlines, counterpart and internal departments regarding air freight shipments. Manage and process air freight bookings, including preparing documentation such as air waybills (AWB), invoices, and customs declarations. Monitor shipments proactively and provide timely updates to clients. Resolve issues related to delays, damages, or discrepancies with air freight shipments. Coordinate with airlines, ground handlers, and warehouse teams to ensure timely cargo movement. Maintain up-to-date knowledge of international air freight regulations, customs requirements, and company policies. Enter and maintain accurate shipment data in the freight management system. Provide rate quotations and assist in pricing negotiations as needed. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Ensure compliance with company and regulatory policies, including IATA and TSA requirements. Air Freight Documentation Execute the shipment as per shippers LOI (Letter of instruction), CIPL (Commercial invoice and packing list). Handle shipment bookings, track cargo status, and proactively communicate any delays or issues. Prepare and process air freight documentation (e.g., Air Waybills, invoices, customs paperwork). Maintain shipment records and ensure all data is correctly entered into internal systems. Ensure compliance with IATA, TSA, and other regulatory requirements. Role: Export / Import Manager Industry Type: Courier / Logistics Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: Import & Export

Yunic Hr Solutions Hiring For Banking Banking Operations Manager A banking operations manager oversees daily operations, ensuring efficiency and compliance with regulations and internal policies. Key responsibilities include managing staff, monitoring performance, overseeing financial reporting and reconciliation, and implementing process improvements to enhance customer service and mitigate risk. This role is vital for the smooth, secure, and profitable functioning of a bank or its branches. Required Experience And Qualifications Any Diploma/Degree Benefits ESI And PF No Target Fixed Shift Incentives  Job types: full-time Experience - 1 Yr To 3 Yrs Salary 30% To 40% Hike Job location in Pan India Contact Hr yunichrsolutions23@gmail.com

A sales manager manages an organisations entire sales process. They are responsible for supervising sales plans and the performance of an organisation to achieve the expected growth.  Sales Manager Responsibilities: Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. Meeting planned sales goals. Setting individual sales targets with the sales team. Tracking sales goals and reporting results as necessary. Overseeing the activities and performance of the sales team. Coordinating with marketing on lead generation. The ongoing training of your salespeople. Developing your sales team through motivation, counseling, and product knowledge education. Promoting the organization and products. Understand our ideal customers and how they relate to our products.