675 Helpdesk Manager Jobs in Puducherry

As a Helpdesk Officer with German at Wipro Technologies, you will play a crucial role in building and co-managing a strong relationship with our client organization within the energy and utility client industry. Your responsibilities will include: - Accurately registering problems in the ticket application received via e-mail, phone, or chat - Ensuring the phone/chat line is open at the beginning of the work program - Acting as a single point of contact for the customer and providing relevant information to ensure customer satisfaction - Communicating the problem status and time to resolution to affected personnel, maintaining continuous visibility on the situation/problem - Ensuring structured and high-quality communication related to open cases - Creating tickets for the IT support team as necessary Qualifications required for this role are: - Advanced English and German language skills (written, reading, and spoken) - Diploma/degree holder or pursuing Bachelor Degree Courses - At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk is advantageous - Strong analytical and problem-solving skills - Customer-oriented with attention to detail - Active listening skills combined with excellent written and verbal communication competences Working with us at Wipro Technologies, you will enjoy benefits such as: - Competitive salary with a set of attractive social benefits including private pension plan, medical and life insurance, Christmas bonus, and more - Career growth opportunities with a chance to work for a Top Employer 2024 - Personal development through training programs and extracurricular activities - Participation in Sustainability and Corporate Social Responsibility projects - Nice designed and central business office with fruits and coffee provided - Employee assistance programs, referral schemes, and recognition platforms Join Wipro Technologies to reinvent your world and be a part of a modern, end-to-end digital transformation partner. We are looking for individuals inspired by reinvention and constant evolution. Come to Wipro to realize your ambitions and be empowered to design your own reinvention. Applications from people with disabilities are explicitly welcome.,

As a Customer Support Manager, your role involves leading, mentoring, and motivating a team of customer support executives to deliver exceptional service. You will conduct regular training and performance reviews to ensure team effectiveness and manage staffing levels, scheduling, and workload distribution to maintain service standards. Ensuring timely resolution of customer queries, complaints, and escalations through multiple channels such as email, chat, phone, and social media will be crucial. Key Responsibilities: - Monitor key metrics such as CSAT, NPS, FCR, and TAT to drive continuous improvement - Implement best practices and SOPs to enhance the overall customer experience - Identify recurring issues and work with cross-functional teams to eliminate root causes - Develop and refine processes, workflows, and knowledge bases for efficient operations - Generate and present performance reports, insights, and recommendations to management - Oversee CRM and helpdesk software usage, ensuring optimal configuration and team adoption - Collaborate with IT/product teams to enhance support tools and self-service options - Build long-term relationships with key customers and ensure proactive communication - Implement customer feedback mechanisms to identify improvement areas - Contribute to strategies aimed at reducing churn and improving retention rates Qualifications Required: - Bachelor's degree (MBA preferred) - 5+ years of experience in customer support, with at least 2 years in a managerial role - Education Industry experience mandatory - Excellent communication, problem-solving, and leadership skills - Experience with CRM/helpdesk tools (e.g., i buddy campus etc) - Strong analytical mindset and data-driven approach In addition to the role overview and key responsibilities, no additional details about the company were provided in the job description.,

As the Custodian for ATM Network for the designated region, your key responsibilities will include: - Daily follow ups with vendors, CRA, OEMS, etc. - Liaison with internal stakeholders like Marketing team, Supply team, finance team, Projects - Driving FLM/SLM closure for calls - Daily reports making, analytics problem finding - Identification and permanent fixes for prolonged issues - Identification and RCA on part replacement calls - Identifying opportunities to sustain maximum system availability for customers with the least transacting systems - Driving Process & Quality programs for ATM operations - Ensuring periodic maintenance activities are performed on time - Identifying opportunities to drive improvement by measuring key performance indicators Qualifications required for this role: - 5 to 7 years of experience in ATM Operations/ATM Helpdesk/Managed Service - Strong communication and interpersonal skills - Ability to work collaboratively with cross-functional teams - Analytical mindset with problem-solving abilities - Knowledge of SLA adherence and vendor management Additionally, if there are any additional details about the company in the job description, please provide that information.,

As a Solution Architect with over 15 years of experience, you will be responsible for providing end-to-end solutions in HCM suite, with a focus on Oracle HCM Cloud for at least 7 years. Your role will involve expertise in HR, Workflow, Personalization, Absence Management, Time & Labor, Workforce Scheduling, Benefits, Compensation, Talent Management, Recruiting, Learn, HR Helpdesk, Health & Safety, Oracle ME, Redwood & Embedded AI, Application Security, and Advanced HCM Control. Key Responsibilities: - Provide end-to-end solutions in HCM suite with a specialization in Oracle HCM Cloud - Demonstrate expertise in various aspects of HCM including HR, Workflow, Personalization, and more - Collaborate with cross-functional teams to deliver optimal solutions Qualifications Required: - Minimum of 15 years of experience in the field - Proven track record of at least 7 years working with Oracle HCM Cloud As a Technical Architect with over 15 years of experience, you will be responsible for HCM Cloud and PaaS experience, with a focus on Oracle HCM Cloud for at least 7 years. Your role will involve technical expertise in Oracle ME, Redwood & Embedded AI, including Gen AI, AI Agents, and AI Agent Studio, as well as Application Security and Advanced HCM Control. Key Responsibilities: - Provide technical expertise in HCM Cloud and PaaS - Demonstrate proficiency in Oracle ME, Redwood & Embedded AI - Collaborate with teams to implement technical solutions Qualifications Required: - Minimum of 15 years of overall technical experience - Proven track record of at least 7 years working with Oracle HCM Cloud Apply today for the exciting opportunity to join our team and contribute to innovative projects in the field of Human Capital Management!,

Role Overview: As a Helpdesk Manager based in Bangalore, you will be responsible for leading a team managing Tier 1 HR helpdesk operations for employees in the UK, Europe, or the US. Your role will involve ensuring the smooth functioning of core HR operations through voice, email, and chat support. You must have a strong background in HR Helpdesk with at least 10 years of experience and be comfortable working 24*7 shift timings, mainly during India night shifts. Your expertise in using workflow and case management tools like ServiceNow and Remedy will be crucial for this role. Key Responsibilities: - Manage and lead teams providing Tier HR helpdesk support to employees, line managers, vendors, and 3rd parties - Oversee team management, engagement, and succession planning - Ensure appropriate staffing levels and financial and contract management - Uphold compliance with policies, procedures, service level agreements, and data privacy requirements - Drive a culture of high performance, continuous improvement, and motivation within the teams - Gather insights on seasonal volume spikes, forecasting, and arrange staffing accordingly - Prepare and present data in internal and client governance forums - Maintain quality results by adhering to standards, guidelines, and recommending improved procedures - Demonstrate excellent client and stakeholder management skills Qualifications Required: - Graduate in any discipline - Basic computer knowledge (MS-Office Applications) - Proven ability to adapt to new tools with a logical approach Additional Details: Omit this section as no additional details of the company are provided in the job description.,

As a seasoned and strategic IT leader, you will join our team as a Manager/Senior Manager, IT. You will be responsible for overseeing all aspects of IT Operations, Infra, Network, Helpdesk, and Compliance for our organization of approximately 900+ users. Your role is crucial as you will be a key member of the leadership team, providing expert guidance and ensuring the smooth operation and continuous improvement of our IT infrastructure. **Responsibilities:** - Develop and implement a comprehensive IT strategy aligned with the overall business goals and objectives. - Manage and lead a high-performing IT team, including IT Operations, Network, and Helpdesk. - Oversee all IT operations, ensuring system uptime, performance, and efficiency. - Implement and maintain robust IT security protocols set by the InfoSec team to safeguard the organization's data and assets. - Manage the IT Helpdesk, ensuring timely and effective resolution of user issues and inquiries. - Enforce IT policies and procedures to ensure compliance with industry regulations and best practices. - Stay up to date on the latest IT trends and technologies, recommend and implement solutions to improve efficiency and effectiveness. - Manage the IT budget and resources effectively. - Provide regular reports on IT activities, performance metrics, and key initiatives. - Collaborate effectively with other departments to ensure seamless integration of technology into business processes. **Qualifications:** - Bachelor's degree in computer science, Information Technology, or a related field (Master's degree preferred). - Minimum 10 years of experience in a senior role in IT, with experience in managing IT operations, security, Helpdesk, and compliance for large organizations (800+ users). - Proven track record of developing and implementing successful IT strategies. - Strong understanding of IT infrastructure, cloud computing, network security, and IT service management principles. - Experience in managing and leading IT teams. - Excellent communication, interpersonal, and problem-solving skills. - Ability to prioritize effectively and manage multiple projects simultaneously. - Strong analytical and decision-making skills.,

You will be responsible for setting up, managing, and continuously improving the Colleague Services Helpdesk operations at our global department of HR Services. This will involve utilizing cutting-edge digital tools such as portals, virtual agents/chatbots, and chat & call center solutions to provide an exceptional experience to our colleagues. **Key Responsibilities:** - Design a global Colleague Services Helpdesk, incorporating portal, virtual agents, chatbots, and chat & call channels. - Lead the setup and integration of digital tools like service portals, chatbots, and case management systems. - Develop and implement strategies to enhance colleague experience through digital-first solutions. - Establish consistent procedures for incident management, service requests, and problem resolution across all regions. - Collaborate with HR Service Leads, HR, IT, Vendors, and other stakeholders to align helpdesk operations with organizational goals. - Define and monitor SLAs, KPIs, and performance metrics for helpdesk operations to ensure service excellence. - Coach and develop a global team of colleague service representatives and team leaders. - Drive continuous improvement through data-driven insights, root cause analysis, and automation opportunities. - Manage vendor relationships, budgets, and contracts for outsourced support services if applicable. **Qualifications Required:** - Bachelor's degree in a related field (masters preferred). - Experience in shared services or with a services provider is highly desirable. - Exposure to working in a manufacturing setup with a blue-collar workforce is a plus. - Proven track record of designing and implementing a Global colleague helpdesk. - Strong experience with digital HR tools, chatbots, and omnichannel service platforms. - People leadership experience with a focus on coaching and developing teams. - Strong understanding of colleague experience and service design principles. - Minimum 14 years of experience in a colleague service leadership role and HR operations. At Bunge, our purpose is to connect farmers to consumers to deliver essential food, feed, and fuel to the world. With over 37,000 employees globally, we partner with farmers to move agricultural commodities efficiently. As a world leader in grain origination, storage, distribution, and oilseed processing, we are committed to strengthening global food security and advancing sustainability. Bunge values collaboration, innovation, safety, and integrity. If you share our values and believe in our purpose, join us and be #ProudtoBeBunge.,

In this role as a Helpdesk Specialist at EOS IT Solutions, you will be instrumental in ensuring the seamless operation of the organization's IT infrastructure. Your primary responsibility will be to offer technical support to both internal and external stakeholders, resolving issues promptly to uphold a high level of customer satisfaction. Your dedication and expertise will significantly contribute to the success of the IT department and the company as a whole. **Responsibilities:** - Process laptop replacement queue efficiently. - Act as the first point of contact in the Global Service Desk (GSD) support channels, including ITSM ticketing platforms, Slack support channels, and in-office walk-up support. - Address common technical difficulties, provide training and guidance on desktop/laptop hardware, and software/applications. - Monitor and manage ITHELP Jira queues as instructed by GSD. - Carry out software provisioning/deprovisioning within the prescribed scope/access limits of the role within GSD. - Follow standard escalation processes for IT tickets and ticket handling practices as directed by GSD. - Perform Slack Administration within role access constraints. - Manage Google Workspace Administration within role access constraints. - Image and set up laptops for new and existing employees. - Ensure compliance with Standard Operation Principles (SOPs) and adhere to all processes and procedures in line with EOS company policy/standards. - Take primary ownership of office desk workspaces for peripheral testing, replacement, and general tech readiness as directed by GSD. - Provide additional IT/Helpdesk support as required. **Qualifications:** - Technical certification or a bachelor's degree in an IT-related field is preferred. - Proficient communication and writing skills in a corporate environment. - 3-6+ years of demonstrated experience in a helpdesk or technical support role. - Sound knowledge of Apple operating systems, software applications, and network systems. - Strong problem-solving and communication abilities. - Dedication to delivering exceptional customer service. - Capability to work independently and collaboratively in a team environment. - Familiarity with IT service management (ITSM) and helpdesk software is advantageous. This Helpdesk Operations position offers you the opportunity to have a significant impact within the organization by providing effective technical support, enhancing end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated individual with a customer-centric approach and a keen interest in technology, we welcome you to apply and become a part of our dynamic team. (Note: Compensation and Benefits details may vary and are not included in the provided job description),

As an Associate/Senior Associate/Lead HR Helpdesk in Bangalore, you will need to have at least 1 year of experience in HR Helpdesk. Your primary responsibilities will involve addressing employee queries on onboarding, systems access, policies, benefits, transfers, separation, pension, etc., through phone, email, or chat. It is crucial for you to update and manage tickets within defined SLAs, while logging interactions clearly and comprehensively. You should be well-versed in HR processes like onboarding, transfers, separations, and benefits administration. Your role will require a strong customer-service orientation and effective communication skills. Moreover, you will be responsible for updating HR systems during onboarding and offboarding phases, and HRIS implementation experience, preferably with Workday or ServiceNow, is essential. Flexibility in shifts based on client requirements is a prerequisite for this position. Key Responsibilities: - Address employee queries related to onboarding, systems access, policies, benefits, transfers, separation, pension, etc. - Update and manage tickets within defined SLAs, while logging interactions clearly and comprehensively. - Familiarity with HR processes such as onboarding, transfers, separations, and benefits administration. - Strong customer-service orientation and effective communication skills. - Update HR systems during onboarding and offboarding phases. - HRIS implementation experience, preferably with Workday or ServiceNow. - Flexibility in shifts based on client requirements. Qualifications Required: - B Com degree with a background in Helpdesk operations. - Proficiency in Employee Life Cycle management, from hire to retire. - Expertise in recruitment, onboarding, and retirement processes. Please note that the employment type for this position is Full Time and Permanent. (Job Code: GO/JC/485/2025) (Note: No additional details of the company were provided in the job description.),

As an IT Infrastructure and Support Specialist, you will be responsible for managing various aspects of the company's IT infrastructure and providing efficient technical support to employees. **Key Responsibilities:** - **IT Infrastructure Management:** - Setting up, maintaining, and troubleshooting network systems including LAN, Wi-Fi, VPN, and firewalls. - Managing server infrastructure, data storage, and backups, whether on-premise or in the cloud. - Ensuring system uptime and performance for offices and remote teams. - **User Support & Helpdesk:** - Providing technical support for hardware, software, and peripherals used by employees. - Handling onboarding/offboarding processes for employees regarding system access and provisioning. - Maintaining a ticketing system to track and resolve IT-related issues effectively. - **Application & Software Management:** - Deploying, configuring, and maintaining industry-specific tools such as AutoCAD, Revit, SketchUp, BIM tools, project management tools, and collaboration platforms. - Managing software license procurement and renewals efficiently. - **Cybersecurity & Compliance:** - Implementing and monitoring endpoint security, antivirus, and encryption solutions. - Conducting regular data backups and ensuring disaster recovery preparedness. - Ensuring compliance with IT policies, especially concerning client confidentiality and data protection. - **Cloud Services & Collaboration Tools:** - Administering cloud platforms like Microsoft 365, Google Workspace, or Autodesk Cloud. - Integrating systems to facilitate cross-functional collaboration among different teams. - **Vendor & Asset Management:** - Coordinating with IT vendors and service providers for hardware/software procurement. - Maintaining IT asset inventory and managing their lifecycle effectively. - **Digital Transformation & Automation:** - Collaborating with internal stakeholders to identify process inefficiencies and propose IT-enabled solutions. - Implementing automation tools to streamline workflows and enhance operational efficiency. - **Support For Remote And Hybrid Work:** - Ensuring smooth functioning of remote access, secure logins, and cloud-based resource availability. - Setting up and supporting video conferencing, digital whiteboards, and collaborative project tools. **Qualification Required:** - Bachelor's degree in Computer Science, Information Technology, or related field. - Relevant certifications in network administration, cybersecurity, or cloud computing would be advantageous. Overall, you will play a crucial role in ensuring the smooth operation of the company's IT infrastructure, providing technical support to employees, and driving digital transformation initiatives.,

Role Overview: You will be the Operation Manager at Mumbai, India, responsible for completing day-to-day activities with accuracy and timeliness. Your key responsibilities will include monitoring CKYC activities, managing a team, performing quality checks, ensuring uploads on CERSAI portal, coordinating with stakeholders, and handling audit queries. Key Responsibilities: - Monitor daily system reports for eligible customers requiring CKYC processing - Manage a team responsible for preparing client static data and related KYC images - Perform quality checks on client data and KYC images, convert into prescribed format - Upload KYC data into CERSAI portal as per regulator timelines - Ensure all KYC records are uploaded successfully and errors are eliminated - Update CKYC number in system for future reference - Initiate timely communication with clients regarding CKYC updates - Coordinate with CERSAI helpdesk to resolve operational issues - Perform UAT on CERSAI portal for process changes - Handle audit queries and provide required evidences - Report CKYC information to senior management/regulators accurately and timely Qualification Required: - Diploma or Degree in a related discipline - Minimum 1 year experience in client on-boarding / Static data amendments in any Private Banking - Hands-on experience in reviewing client on-boarding documentation - Ability to multi-task and work under pressure to meet project timelines Additional Company Details: Deutsche Bank Group aims to create a positive, fair, and inclusive work environment where employees are empowered to excel together. They value responsible actions, commercial thinking, initiative, and collaborative work. Training, coaching, and flexible benefits are provided to support your career growth. For further information, visit Deutsche Bank's company website: [Deutsche Bank Company Website](https://www.db.com/company/company.html),

You will be responsible for ensuring 100% compliance with statutory obligations such as PF, ESI, TDS, PT, LWF, and other labor laws. This includes accurately filing quarterly and annual Income Tax returns within due dates, maintaining half-yearly Professional Tax workings, and owning the compliance tracker to ensure updates are submitted by the 20th of each month. - Ensure 100% compliance with statutory obligations - Accurately file quarterly and annual Income Tax returns - Maintain half-yearly Professional Tax workings - Own the compliance tracker for timely updates In terms of HR operations and reporting, you will need to have a strong experience in Salary Benchmarking and drive HR automation initiatives in alignment with internal stakeholders. Additionally, maintaining accurate SAP entries for all HR transactions, timely addition and deletion of employees in Mediclaim, processing reimbursement claims within SLA, and submitting dashboards for Headcount, Attrition, Confirmations, and Mediclaim as per the defined schedule are key tasks. - Drive HR automation initiatives - Maintain accurate SAP entries - Process reimbursement claims within SLA - Submit dashboards for HR metrics Managing the FHR Helpdesk tickets, conducting VOC analysis, supporting smooth onboarding experiences, preparing and reviewing the HR Budget monthly, creating monthly Management and Compliance PPTs, participating in global reporting for CSRD, and ensuring compliance with internal and global audit requirements are also part of the role. - Manage FHR Helpdesk tickets - Conduct VOC analysis - Support onboarding experiences - Prepare and review HR Budget monthly - Create Management and Compliance PPTs - Ensure compliance with audit requirements You should be process-oriented with high accuracy and discipline, proactive and hands-on with an ownership mindset, excel in stakeholder management, be detail-oriented and compliant in all operations, work well under tight timelines, and be responsive to automation and system improvements. The ideal candidate will have a strong understanding of compliance, income tax, labor laws, and SAP HR modules. Proven experience in managing dashboards, MIS, audits, and budgeting, as well as coordinating with multiple stakeholders across functions, is required. - Strong understanding of compliance, income tax, and labor laws - Experience in managing dashboards, MIS, audits, and budgeting - Coordinate effectively with multiple stakeholders Education-wise, a Bachelor's degree in Human Resources or related discipline, a Master's degree in Human Resources, and a strong command over Excel, HR systems, data reporting, and presentation tools are necessary qualifications for this role.,

Role Overview: As an IT Helpdesk at our company, you will be the single point of contact for various queries related to IT, desktop, laptop, printers, and other devices. You will be responsible for responding to requests and queries for technical assistance through various channels like in person, inbound calls, emails, chat, and web tickets within defined SLAs. Your role will also involve logging all help desk interactions, advising users on appropriate actions, researching questions using available information resources, categorizing and prioritizing incidents and service requests, updating users about request status, and closing requests when users are satisfied with solutions. Key Responsibilities: - Serve as the single point of contact for IT-related queries - Respond to requests for technical assistance through various channels - Log all help desk interactions - Advise users on appropriate actions - Research questions using available information resources - Categorize and prioritize incidents and service requests - Update users about request status and close requests when users are satisfied with solutions Qualifications Required: - Any Graduate preferred, with a focus on B.E./B.Tech/ B.Sc IT - Basic knowledge about different devices and operating systems - Knowledge about filing tickets and logging incidents - Good verbal and writing communication skills - Strong coordination and multitasking abilities - Ability to handle pressure and manage agitated users (Note: No additional details about the company were provided in the job description),

As a Helpdesk Support Engineering Trainer, you will be responsible for imparting knowledge and skills to individuals interested in CompTia A+. Your passion for teaching and strong technical background will be essential in providing effective training sessions. Fluency in English is a must for clear communication and understanding. Key Responsibilities: - Delivering training sessions on CompTia A+ with a focus on doubt clearing - Ensuring that participants grasp technical concepts effectively - Providing support and guidance to individuals throughout the training process Qualifications Required: - Minimum 1 year of work experience in a technical role - Proficiency in English language - Strong knowledge of CompTia A+ certification The company offers a negotiable salary and benefits such as paid sick time and paid time off. The job is based in Ernakulam, Kerala, and requires in-person work. Applicants must be willing to commute or relocate to Ernakulam before starting work.,

As a Contact Centre Team Manager at HSBC, you will play a crucial role in coaching and developing individuals to enhance their performance and support their career growth. Your understanding of Operational Risk, Compliance norms, and Audit requirements will be essential to ensure the Contact Centre operates effectively. Your adaptability and flexibility to changes, along with your domain knowledge, will contribute to the success of the team. Key Responsibilities: - Prioritizing, planning, and organizing tasks effectively - Coaching and developing team members to improve performance and support career growth - Ensuring compliance with Operational Risk, Compliance norms, and Audit requirements - Adapting to changes in the Contact Centre environment - Utilizing Contact Centre experience and knowledge of INM processes Qualifications Required: - Sound understanding of quality and customer satisfaction measures in a Contact Centre environment - Excellent leadership skills to motivate the team under pressure - Strong written and verbal communication skills - Proficiency in operational support, resourcing, administration, and IT Helpdesk - Advanced Excel & VBA skills, along with knowledge in MS Office applications - Willingness to work in the office all 5 days a week for the initial 6 months of the role At HSBC, we are dedicated to creating a culture where every employee is valued, respected, and their opinions matter. We provide a supportive workplace that encourages continuous professional development, flexible working arrangements, and opportunities for growth in an inclusive and diverse environment. Your personal data will be handled in accordance with our Privacy Statement available on our website. Join HSBC and be part of a team that is committed to making a positive impact on individuals, businesses, and economies worldwide. As a Contact Centre Team Manager at HSBC, you will play a crucial role in coaching and developing individuals to enhance their performance and support their career growth. Your understanding of Operational Risk, Compliance norms, and Audit requirements will be essential to ensure the Contact Centre operates effectively. Your adaptability and flexibility to changes, along with your domain knowledge, will contribute to the success of the team. Key Responsibilities: - Prioritizing, planning, and organizing tasks effectively - Coaching and developing team members to improve performance and support career growth - Ensuring compliance with Operational Risk, Compliance norms, and Audit requirements - Adapting to changes in the Contact Centre environment - Utilizing Contact Centre experience and knowledge of INM processes Qualifications Required: - Sound understanding of quality and customer satisfaction measures in a Contact Centre environment - Excellent leadership skills to motivate the team under pressure - Strong written and verbal communication skills - Proficiency in operational support, resourcing, administration, and IT Helpdesk - Advanced Excel & VBA skills, along with knowledge in MS Office applications - Willingness to work in the office all 5 days a week for the initial 6 months of the role At HSBC, we are dedicated to creating a culture where every employee is valued, respected, and their opinions matter. We provide a supportive workplace that encourages continuous professional development, flexible working arrangements, and opportunities for growth in an inclusive and diverse environment. Your personal data will be handled in accordance with our Privacy Statement available on our website. Join HSBC and be part of a team that is committed to making a positive impact on individuals, businesses, and economies worldwide.

Job Description: You will be responsible for utilizing your 2-3 years of experience in MS Office, mail writing, and strong organizational and coordination abilities to effectively handle tasks such as complaint resolution, KPI tracking, and maintaining good communication and writing skills. Additionally, having basic hardware knowledge will be beneficial in this role. Key Responsibilities: - Utilize your expertise in MS Office and mail writing to perform day-to-day tasks efficiently. - Demonstrate strong organizational and coordination abilities to manage multiple tasks effectively. - Resolve complaints from customers in a timely and satisfactory manner. - Track KPIs to ensure performance targets are met. - Communicate effectively through written correspondence. - Apply your basis hardware knowledge as needed in the role. Qualifications Required: - Graduation or Diploma in a relevant field. - Good communication and writing skills. - Ability to handle feedback and criticism constructively. - Comfortable operating both in team environments and independently. - Understanding of productivity methods to maintain efficiency. - Knowledge of SLA (Service Level Agreement) and TAT (Turnaround Time). - Familiarity with Vlookup/Hlookup functions in Excel. Note: The additional details of the company were not included in the provided job description.,

Role Overview: As a Technical Support Analyst I at Exela, you will be responsible for serving as the first point of contact for internal and external customers seeking technical assistance through phone, email, chat, and ticketing system. Your role will involve communicating clearly via multiple channels, displaying strong listening skills, and showing patience, understanding, and empathy towards customers. Key Responsibilities: - Communicate clearly via telephone, email, or chats and demonstrate strong listening skills to fully understand customers" issues and needs. - Display patience, understanding, and empathy with customers at all times to ensure timely and respectful customer care. - Multitask efficiently as it is common for help desk analysts to work on multiple issues simultaneously. - Ensure user queries or issues are captured, validated, resolved, and triaged for further processing by following standard help desk procedures. Qualifications Required: - Bachelor's degree or equivalent. - 2 to 5 years of experience in a technical support role. - Strong communication skills and ability to multitask effectively. ,

As a Help Desk / Network Engineer / IT Support Coordinator at Global IT Family, your role will involve providing IT support for hardware, software, and networking. You will be responsible for troubleshooting system and network issues, as well as installing, configuring, and maintaining IT infrastructure. Additionally, you will coordinate help desk requests to ensure timely resolution. Key Responsibilities: - Provide IT support for hardware, software, and networking - Troubleshoot system and network issues - Install, configure, and maintain IT infrastructure - Coordinate help desk requests and ensure timely resolution Qualifications Required: - 3-Year Diploma in E&T, IT, Electronics, Computer, EC, or Electrical, or BCA - 2+ years of relevant experience Please note that this is a full-time position based in Mumbai, Ahmedabad, Dehradun, or Delhi. Immediate joiners or those with a notice period of 15 days are preferred. If you are passionate about IT support and ready to take on this role, please share your CV with us at hr@globalitfamily.com.,

As a Service Coordinator at Dixit Infotech Services Pvt. Ltd., your role involves coordinating and administering various tasks to ensure smooth operations. Your key responsibilities include: - Monitoring and assigning tickets to vendor engineers and Dixit engineers to maintain SLA compliance. - Managing and coordinating DC & Store RE Engineers. - Maintaining and sharing daily attendance with the Customer and Project Manager. - Following up on open tickets and ensuring closure within SLA in ServiceNow. - Arranging and participating in team meetings with the customer as required. - Preparing and sharing monthly reports with the customer. - Managing additional activities such as PAV, festival support, and sharing related reports. In terms of Technical L1 Support, your responsibilities will include: - Acting as the first point of contact for all IT support requests via phone, email, or ticketing system. - Troubleshooting and resolving basic issues related to desktops, laptops, printers, applications, and networks. - Handling user account management (password resets, access issues, email configuration). - Logging, tracking, and updating incidents in the ticketing system, ensuring timely resolution within SLA. - Escalating unresolved issues to L2/L3 support teams with proper documentation. - Assisting with software installations, updates, and patches. - Providing remote and onsite support as required. - Maintaining knowledge base and documentation for recurring issues. - Delivering high-quality customer service and ensuring user satisfaction. To qualify for this role, you need the following skills and qualifications: - Diploma/Graduate in IT/Computer Science or related field. - 2 years of experience in IT Helpdesk/Technical Support (freshers with strong knowledge can also be considered). - Basic understanding of Windows OS, MS Office, Outlook, and networking fundamentals. - Familiarity with ITSM/ticketing tools (ServiceNow, Remedy, Jira, or similar). - Good communication, coordination, and interpersonal skills. - Ability to work during Public Holidays & Festivals. If you are looking to work in a dynamic and customer-centric IT services company and have the required qualifications and skills, this role at Dixit Infotech Services Pvt. Ltd. in Mumbai, Maharashtra, India might be the perfect fit for you.,

As a Helpdesk Specialist at EOS IT Solutions, you will be instrumental in ensuring the smooth functioning of the organization's information technology infrastructure. Your responsibilities will include providing technical support to internal and external stakeholders, resolving issues promptly, and upholding a high level of customer satisfaction. Your expertise and dedication will play a vital role in the success of our IT department and the company as a whole. **Key Responsibilities:** - Processing laptop replacement queue - Serving as the first point of contact within the Global Service Desk (GSD) support channels - Responding to common technical difficulties, training requests, and guidance for desktop/laptop hardware and software - Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD - Software provisioning/deprovisioning within scope/access constraints - Adhering to standard escalation processes and ticket handling practices - Administering Slack and Google Workspace within role access constraints - Conducting laptop imaging and set up for employees - Ensuring adherence to Standard Operation Principles (SOPs) and company policies/standards - Taking primary ownership of office desk workspaces for tech readiness - Providing other IT/Helpdesk support as required **Qualifications:** - Technical certification or bachelor's degree in an IT-related field preferred - Proficient communication and writing skills in a corporate environment - 3-6+ years of experience in helpdesk or technical support roles - Strong understanding of Apple operating systems, software applications, and network systems - Excellent problem-solving and communication abilities - Commitment to delivering exceptional customer service - Capability to work independently and in a team-oriented setting - Familiarity with IT service management (ITSM) and helpdesk software is advantageous This role presents an opportunity to have a significant impact within our organization by delivering effective technical support, enhancing end-user experiences, and contributing to the success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we invite you to apply and become a part of our dynamic team. **Additional Details:** EOS IT Solutions is a Global Technology and Logistics company that focuses on providing Collaboration and Business IT Support services to industry leaders worldwide. Customer satisfaction, commitment to quality service, and supporting partners and employees are at the core of our business values. We pride ourselves on being a true International IT provider, delivering services globally with simplicity and transparency. **Compensation And Benefits:** - Global team environment - Health Insurance coverage - Breakfast & lunch provided (meals, coffee, snacks, etc.) by the client,