88,529 It Services Jobs

Title: Business Development Executive IT Services and ConsultingExperience: 2+ YearsLocation: Mumbai(On-Site)Employment Type: Full-TimeIndustry: IT / Software ServicesEducation Criteria:Graduate in any stream  Job Summary:We are looking for a proactive and results-driven Business Development Executive with around 1 year of experience in IT sales. The candidate will be responsible for identifying business opportunities, generating leads, maintaining client relationships, and driving revenue growth through strategic sales efforts. Key Responsibilities: Generate and qualify leads through various channels (calls, emails, LinkedIn, etc.) Pitch IT services to potential clients Conduct client meetings and presentations (virtual/in-person) Build and maintain strong client relationships Prepare and share proposals/quotations with prospects Maintain accurate records on CRM and share regular reports Coordinate with internal technical teams for project discussions Meet monthly/quarterly sales targets Required Skills: 2 year of experience in IT sales/business development Excellent communication (verbal & written) and presentation skills Strong client handling and negotiation abilities Knowledge of CRM tools and lead tracking systems Good understanding of IT services like web/app development, software solutions, etc. Self-motivated, target-oriented, and team player Preferred: Prior experience in B2B or software service sales Knowledge of proposal writing and RFP handling

You are ready for an exciting career in Sales, Presales, and Technical roles with LDS infotech Pvt Ltd, where you will have the opportunity to work with Fortune 500 companies and MNC Partners like Microsoft, Oracle, Sophos, Fortinet, Symantec, Mcafee, etc. If you are interested in this opportunity, you can contact us at hr@ldsinfotech.com. **Role Overview:** - The ideal candidate will be responsible for leading discussions, fostering relationships with customers, and independently handling tasks such as introduction, demonstration, negotiations, and closing deals. - You will need to monitor and track business commitments, identify, negotiate, and maintain relationships with customers, collaborate with internal stakeholders, and pitch about LDS range of IT services. - Additionally, you will be involved in formulating strategy based on end-customer needs, preparing proposals, promoting new software products, and making three field calls per day. **Key Responsibilities:** - Lead discussions and foster relationships with customers - Monitor and track business commitments against plans/forecasts - Identify, negotiate, and maintain relationships with customers - Collaborate with internal stakeholders to drive business development - Develop and maintain relationships with key external influencers - Prepare Techno-commercial proposals for the Board of Directors - Promote new software products to customers **Qualifications Required:** - Graduate/MBA/B.E with knowledge in the IT field - Strong communication skills - Team player - Willingness to learn **Additional Details:** LDS infotech Pvt Ltd is a leading company in the IT services and solutions industry, providing a range of services to corporate clients. The company values good communication skills, teamwork, and a proactive attitude in its employees. If this sounds like the right opportunity for you, don't hesitate to contact us and take the next step in your career with LDS infotech Pvt Ltd in Mumbai.,

As a Customer Experience Manager at the fast-growing digital solutions business represented by Robertson Sumner in London, your role will involve managing and nurturing relationships with key clients, anticipating their future needs, and supporting business development through upselling and cross-selling opportunities. You will collaborate internally with service, billing, and technical teams to deliver exceptional service, organize client meetings to present data insights, act as a central point of contact for clients and internal teams, contribute to continuous improvement initiatives, and support account directors and sales leadership in delivering growth and customer satisfaction. Key Responsibilities: - Manage and nurture relationships with key clients to enhance satisfaction and retention. - Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities. - Coordinate internally with service, billing, and technical teams to resolve issues and deliver exceptional service. - Organize and lead regular client meetings, presenting data insights and performance trends using management information reports. - Act as a central point of contact for clients and internal teams, ensuring smooth communication and proactive issue resolution. - Contribute to continuous improvement initiatives and strategic account planning. - Support account directors and sales leadership in delivering growth and customer satisfaction. Key Attributes Required: - Proven relationship-building experience, ideally in key accounts, customer service, or sales. - Strong organizational, analytical, and problem-solving abilities. - Excellent communication, presentation, and negotiation skills. - Confident using Microsoft Office (Excel, Word, PowerPoint); familiarity with Teams and asset management tools is a plus. - Ambitious, proactive, and adaptable with a high degree of professionalism and customer empathy. - A Levels or equivalent experience required; degree-level education preferred. - Must be eligible to work in the UK. Join a people-first, service-led environment where exceptional customer service and relationship-building are at the core of success. Take the next step in your career with a company that values your contribution and helps you grow beyond it. As a Customer Experience Manager at the fast-growing digital solutions business represented by Robertson Sumner in London, your role will involve managing and nurturing relationships with key clients, anticipating their future needs, and supporting business development through upselling and cross-selling opportunities. You will collaborate internally with service, billing, and technical teams to deliver exceptional service, organize client meetings to present data insights, act as a central point of contact for clients and internal teams, contribute to continuous improvement initiatives, and support account directors and sales leadership in delivering growth and customer satisfaction. Key Responsibilities: - Manage and nurture relationships with key clients to enhance satisfaction and retention. - Understand customer contracts, anticipate future needs, and support business development through upselling and cross-selling opportunities. - Coordinate internally with service, billing, and technical teams to resolve issues and deliver exceptional service. - Organize and lead regular client meetings, presenting data insights and performance trends using management information reports. - Act as a central point of contact for clients and internal teams, ensuring smooth communication and proactive issue resolution. - Contribute to continuous improvement initiatives and strategic account planning. - Support account directors and sales leadership in delivering growth and customer satisfaction. Key Attributes Required: - Proven relationship-building experience, ideally in key accounts, customer service, or sales. - Strong organizational, analytical, and problem-solving abilities. - Excellent communication, presentation, and negotiation skills. - Confident using Microsoft Office (Excel, Word, PowerPoint); familiarity with Teams and asset management tools is a plus. - Ambitious, proactive, and adaptable with a high degree of professionalism and customer empathy. - A Levels or equivalent experience required; degree-level education preferred. - Must be eligible to work in the UK. Join a people-first, service-led environment where exceptional customer service and relationship-building are at the core of success. Take the next step in your career with a company that values your contribution and helps you grow beyond it.

As an experienced candidate looking to apply for the role of Software Services Sales Manager at Intel, you should have 10+ years of overall experience in software services sales. In addition, it is mandatory to have at least 3 years of experience in managing a sales team. Your role will require strong and aggressive communication skills, a proven track record in team-driven sales target achievements, consultative sales experience, and a good understanding of the software services industry. Your key responsibilities will include: - Managing a team of sales executives in the software services industry - Being an independent contributor - Managing and growing the sales team for the Business Unit - Sustaining and growing the IT services sales projections - Providing management and coaching to the sales team - Executing corporate sales programs and methodologies - Aligning the sales organization structure to maximize efficiency and meet corporate objectives As a Graduate/postgraduate from a reputed university, you are invited to join our team in Hyderabad and contribute to our success in the software services sales domain.,

As an IT Service Analyst at UST, your role will involve possessing strong interpersonal and communication skills to effectively collaborate with cross-functional teams and engage with customers. You are expected to have the ability to assess and understand complex customer issues within a broader context and adhere to SOPs while escalating incidents within defined SLAs. Key Responsibilities: - Proficient with basic network commands for troubleshooting desktop and laptop connectivity issues - Strong command-line skills across various operating systems - Understanding of virtualization technologies, OS installation, workgroup, and domain configurations - Capable of writing or modifying SQL queries to meet business needs - Confident in handling end-user calls and managing service requests via ticketing tools Qualifications Required: - Demonstrated analytical ability - Proficiency in using ticketing systems for incident tracking and resolution - Familiarity with storage hardware, management techniques, and related software - Strong troubleshooting capabilities for a wide range of end-user issues About UST: UST is a global digital transformation solutions provider that has been working for over 20 years with the world's best companies to make a real impact through transformation. UST partners with clients from design to operation, embedding innovation and agility into their organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact, touching billions of lives in the process.,

As a Team Leader for the US Shift, you will play a crucial role in leading and managing the IT Service Desk Team to ensure efficient support delivery and high service quality. Your responsibilities will include: - **Team Leadership & Operations Management** - Lead and oversee daily operations, ensuring timely support delivery. - Manage staffing, scheduling, performance monitoring, mentoring, and skill development. - Conduct regular team meetings, coaching sessions, and evaluations. - Ensure adherence to SLAs, KPIs, and quality standards. - **Incident, Request & Escalation Management** - Act as the primary escalation point for complex technical issues. - Coordinate with other teams to ensure timely resolutions. - Drive root cause analysis for recurring issues and implement preventive measures. - Ensure accurate ticket handling and documentation according to ITIL standards. - **Technical Expertise** - Provide advanced troubleshooting support for various technologies. - Utilize VMware knowledge to support escalations and coordinate with related teams. - Understand environment health, capacity, and service impacts. - **Service Delivery & Continuous Improvement** - Oversee processes to ensure efficiency and compliance with ITIL practices. - Identify improvement opportunities and implement best practices. - Track and report on team performance and operational metrics. - **Stakeholder & User Communication** - Maintain strong communication with business users, IT leadership, and cross-functional teams. - Provide updates on major incidents, planned outages, and service improvements. - Manage user expectations through clear and timely communication. - **Documentation & Knowledge Management** - Ensure the creation and maintenance of SOPs, troubleshooting guides, and service documentation. - Promote knowledge sharing across the team for consistency and efficiency. **Required Skills & Experience** - 7-10 years of experience in IT Service Desk / Technical Support roles, with 2-3 years in a leadership role. - Strong technical expertise in Windows OS, O365, Active Directory, networking, and VMware technologies. - Hands-on experience with ITSM tools and solid understanding of ITIL processes. - Strong analytical, troubleshooting, and decision-making skills. **Preferred Qualifications** - ITIL Foundation Certification (highly preferred). - VMware certifications (VCTA, VCP) are a plus. - CompTIA A+ / Network+ / Security+ (optional). - Experience in a cloud-based environment (Azure, O365 administration). The position is located in Vasanthnagar, Bangalore, and involves working in the US shift for 6 days a week with an alternate Saturday off. This is a full-time, permanent role.,

Job Description: As an IT Service Management Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and complaints from dissatisfied customers, ensuring the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You are expected to possess good communication skills and a solid understanding of Customer Support metrics. **Key Responsibilities:** - Incident Management - Problem Management - Knowledge Management - Stakeholder Communications - Service Quality Management - Ability to perform under pressure - Adaptability and flexibility - Quick learning agility - Collaboration and interpersonal skills - Commitment to quality **Qualifications Required:** - Graduation in any field - 3 to 5 years of relevant experience - Advanced proficiency in English (International) In this role, you will primarily focus on analyzing and solving lower-complexity problems. Your daily interactions will be with peers within Accenture before updating supervisors. Limited exposure with clients and/or Accenture management is expected. You will receive moderate-level instructions on daily tasks and detailed guidance on new assignments. The decisions you make will impact your work and potentially the work of others. You will function as an individual contributor within a team, with a specific scope of work. Please be aware that this position may involve working in rotational shifts.,

As a Technical Project Manager at IBR Infotech LLP, a IT Software Development Service-Based Company in Indore, your role will involve leading end-to-end project planning, execution, delivery, and monitoring. You will be responsible for preparing and maintaining all types of project documentation including BRD, SRS, project plans, timelines, workflows, and reports. Your strong technical understanding of core technologies such as MERN Stack, PHP, Laravel, CodeIgniter, React.js, Node.js, Next.js, and React Native will be crucial in conducting detailed requirement gathering, analysis, and translating client needs into clear technical tasks. Effective communication with international clients for requirement clarification, demos, and updates will be essential, along with coordinating with development, QA, and design teams to ensure project alignment. Tracking project progress, managing risks, and ensuring on-time delivery while maintaining proper documentation throughout the project lifecycle will be key responsibilities. Key Responsibilities: - Lead end-to-end project planning, execution, delivery, and monitoring. - Prepare and maintain all types of project documentation (BRD, SRS, project plans, timelines, workflows, reports). - Strong technical understanding of core technologies: MERN Stack, PHP, Laravel, CodeIgniter, React.js, Node.js, Next.js, React Native etc. - Conduct detailed requirement gathering, analysis, and translate client needs into clear technical tasks. - Provide accurate time estimation, resource planning, and project feasibility. - Communicate effectively with clients (international market) for requirement clarification, demos, and updates. - Coordinate with development, QA, and design teams to ensure project alignment. - Track project progress, manage risks, and ensure on-time delivery. - Maintain proper documentation throughout the project lifecycle. Qualifications Required: - 13 years of experience as Project Manager / Technical PM / BA in an IT service-based company. - Strong understanding of web & mobile app technologies. - Excellent communication, leadership, and problem-solving skills. - Strong expertise in requirement analysis & technical documentation. - Experience managing international clients and multi-technology projects. To apply for this position, please share your CV with hr@ibrinfotech.com and use "Application for Technical Project Manager - Indore" as the subject line. Visit www.ibrinfotech.com for more information about the company.,

As a Program Manager, IT Services at Medtronic, you will play a crucial role in ensuring operational excellence and continuous improvement from Medtronic's third-party technology service providers. Your responsibilities will include managing contracts and supplier relationships with large Managed Service Provider (MSP) and Business Process Outsourcing (BPO) firms to optimize performance and value creation. You will report to the Senior IT Manager at Medtronic's Engineering and Innovation Center in Hyderabad, and be part of the Global IT's Vendor Management Office, focusing on governance and partnership with strategic suppliers. Key Responsibilities: - Work with the Senior IT Manager and other Program Managers to execute the VMO strategy for Global IT's services suppliers, delivering against annual cost and quality goals. - Collaborate with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, drive clarity of communication, and optimize ways of working together. - Serve as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers. - Cultivate and maintain local relationships with top India-based IT services suppliers, leveraging these relationships to influence outcomes and ensure Medtronic's needs are met. - Deliver measurable quality and performance improvements year-over-year, as evidenced in monthly SLA/KPI metrics and customer satisfaction scores. - Deliver measurable financial value year-over-year through cost savings, cost avoidance, and process efficiency. Qualifications Required: - Bachelor's Degree in Engineering, MCA, or MSc with 12+ years of IT experience. - 8+ years of experience in IT operations, procurement, or vendor management, with a focus on managing contractual performance and influencing supplier outcomes. - 6+ years of experience working with large, multinational IT services suppliers. - Experience working with vendor management data (SLAs, KPIs, financials) to measure and hold suppliers accountable. - Experience collaborating with global teams in a follow-the-sun model across APAC, EMEA, and the Americas. Additional Details: Medtronic offers a competitive Salary and flexible Benefits Package, including the Medtronic Incentive Plan (MIP). The company's mission is to alleviate pain, restore health, and extend life by boldly attacking challenging health problems and finding real solutions through global healthcare technology. Medtronic values diversity and encourages a culture of engineering the extraordinary to make a real impact on people's lives.,

Greeting from POST A RESUME, We are currently hiring for "Business Development Manager" post in Gandhinagar. Company Profile: Since 30 years catering services in IT Technology domain with India operations in Gandhinagar & HQ inUSA  Designation: Business Development Manager (JIS119847)Location: Gandhinagar (Onsite)Experience Range: 10.0 To 14.0 yrs Job Profile:Desired Skills Hands on experience of business development in IT ServicesStrategic planningNegotiation skillsLeadership skillsOut of the box thinkingGood command over English languageInterpersonal skills Responsibilities Create Sales & Marketing StrategyDefine Product Strategy and Legal Structures (SOW, Proposal Template etc.)Define Various processes & roadmaps for best resultsDefine Territories, Commission Structures of Sales Team.Manage Pipeline & Funnel management of various prospects or leadsPrepare ProposalsResponsible to manage Objection Handling of prospects or clientsManage ClosuresMeasure various campaign effectivenessBuild a team with budget criteriaDevelop Partnership Programs (MSP, AWS, Salesforce, etc. )Implement DMAIC for Client SatisfactionConduct Business PresentationsOne-to-one presentations (Sales meetings, presentations, etc.)One-to-many communication (webinars, training, etc.)Manage team performancesPropose new & innovative methodologies pertaining to generate more businessWork closely with management team on various projections and plans at strategic levelWork with cross functional teams on various projects/assignmentsManage end to end sales & marketing cycle for smooth conduction (Working Hours/Timing: 11am to 8pm or 12pm to 9 pm) - 5 days (plus Saturday if needed) Interested candidate can send their resume on varsha@postaresume.co.inCall now on +91- 6354797016

As an IT Service Delivery Manager at Ameriprise India LLP, your primary role is to ensure the development and adoption of standard methodology, processes, and tools across the user community. Your responsibilities include: - Providing ITSM Process Consulting for CM/KM/EM, with a primary focus on problem management - Generating Service Level Reports - Driving Continuous Service Improvement - Conducting Data Analytics & Data Visualization - Overseeing ServiceNow Operations - Managing Major Incidents - Handling IT Asset Management (HAM & SAM) - Demonstrating understanding of Cloud Technologies (AWS, Azure) - Understanding Data Warehouse Principals Your key responsibilities will involve: - Providing governance oversight to ensure adherence to standard methodology and practices - Defining organizational measures to assess practitioner success - Developing tools for practitioner skill assessments - Leading continuous feedback processes for process improvements - Owning technology analytics processes - Leading and managing a team of ITIL Service Management Professionals - Acting as the Services Process Manager for various management processes - Defining, implementing, and maintaining key performance indicators - Chairing operational review meetings for service performance - Managing incident and change management processes - Facilitating audits and assessments for process and service improvement - Partnering with the Data Science team for ITSM Intelligent Automation - Managing employee performance and conducting reviews - Building relationships with key stakeholders You must have: - Bachelor's degree in Business, Computer Science, Information Technology, or related field - 10-15 years of experience in project execution - Demonstrated proficiency in assigned practice area - Superior written and verbal communication skills - ITIL Foundation or Expert certification - Work experience with ServiceNow - Excellent communication skills and ITIL process training experience Preferred qualifications include experience with ServiceNow Operations, Data Science for ITSM Intelligent Automation, ITIL Expert certification, PowerBI, Flexera One, process consulting, and training & coaching. About Ameriprise India LLP: Ameriprise India LLP has been providing client-based financial solutions for 125 years. Headquartered in Minneapolis, with a global presence, the firm focuses on Asset Management, Retirement Planning, and Insurance Protection. Join a collaborative culture that rewards contributions and offers opportunities for growth and community impact. This is a full-time position with timings from 2:00 PM to 10:30 PM in the AWMP&S President's Office under the Technology job family group.,

As the Head of Digital IT Service at Celonis, you will play a pivotal role in leading the IT Service team in India. Your primary focus will be on driving operational excellence and strategic alignment across support functions to ensure high-quality service delivery and foster a culture of continuous improvement and professional growth within your teams. **Key Responsibilities:** - Lead and mentor the IT Service team in India, providing functional and disciplinary leadership. - Drive operational excellence by establishing clear performance metrics, SLAs, and reporting mechanisms to monitor team efficiency and service quality. - Conduct regular performance reviews and one-on-one meetings for professional development and aligning team goals with departmental objectives. - Manage team resources, including hiring, onboarding, and scaling teams as per business needs. - Ensure exceptional IT support for internal customers, maintaining high levels of customer satisfaction. - Manage support processes like incident management and service request fulfillment in adherence to global standards and policies. - Develop and maintain comprehensive reporting on KPIs, SLAs, and operational metrics. - Collaborate with local, regional, and global teams to enhance service delivery and support IT strategy. - Champion adoption of new technologies and processes for efficiency and improved user experience. - Lead and contribute to key Internal IT projects for successful execution and alignment with business goals. **Required Skills & Experience:** - 12+ years of progressive experience in IT service management or a similar leadership role with direct people management. - Experience in managing geographically distributed teams and driving performance improvement. - Strong expertise in IT infrastructure and support, including hardware, operating systems, networking, and cloud/SaaS platforms. - Proficient in ITIL principles and experience using enterprise-level ticketing platforms like ServiceNow; ITIL certification is a plus. - Excellent analytical and reporting skills to define, measure, and improve service levels and operational metrics. - Exceptional communication and stakeholder management skills to articulate technical concepts to diverse audiences. - Customer-oriented mindset, independent working style, and ability to lead by example with urgency and ownership. - Fluent in written and spoken English. *Celonis offers you:* - Pioneer Innovation: Work with award-winning process mining technology to shape the future of business. - Accelerate Your Growth: Clear career paths, internal mobility, learning programs, and mentorship opportunities. - Exceptional Benefits: Generous PTO, hybrid working options, company equity, comprehensive benefits, parental leave, volunteer days, and more. - Prioritize Your Well-being: Access to resources like gym subsidies, counseling, and well-being programs. - Connect and Belong: Community and support through inclusion and belonging programs. - Make Meaningful Impact: Be part of a values-driven company focused on customer value, team success, ownership, and sustainability. - Collaborate Globally: Join an international team of talented individuals in a dynamic environment. - Empowered Environment: Contribute ideas in an open culture with autonomous teams. *About Celonis:* Celonis enables customers to unlock productivity by placing AI, data, and intelligence at the core of business processes. The Process Intelligence Platform uses process mining and AI technology to provide a digital twin of business operations. Celonis operates globally with headquarters in Munich, Germany, and New York City, USA. *Celonis Inclusion Statement:* At Celonis, diversity and inclusion are valued to foster creativity and innovation. The best teams are made of individuals with different perspectives and voices, contributing to a culture of creativity and innovation. *Your Privacy:* Your personal data submitted to Celonis will be processed according to Celonis Accessibility and Candidate Notices. By applying, you agree to the storing and processing of your personal data as described in the Privacy Notice for the Application and Hiring Process. *Note:* Be cautious of job offer scams, impersonators, and frauds. Learn more to ensure your application process is safe. As the Head of Digital IT Service at Celonis, you will play a pivotal role in leading the IT Service team in India. Your primary focus will be on driving operational excellence and strategic alignment across support functions to ensure high-quality service delivery and foster a culture of continuous improvement and professional growth within your teams. **Key Responsibilities:** - Lead and mentor the IT Service team in India, providing functional and disciplinary leadership. - Drive operational excellence by establishing clear performance metrics, SLAs, and reporting mechanisms to monitor team efficiency and service quality. - Conduct regular performance reviews an

As a member of the File Share Service team at Siemens, your role involves overseeing and provisioning the File Share Service globally. This includes collaborating with internal and external operational teams to ensure that the Service is fit for purpose, complies with security guidelines, and continuously enhanced to meet customer satisfaction. Your responsibilities will include: - Orchestrating providers for File Share Services based on on-premises and Cloud technology - Contributing to major technological changes and supporting project-based work - Delivering detailed knowledge of File Share Services and creating Knowledge Articles - Contributing to solution design activities and supporting build & test processes - Providing user support at L2 level and ensuring service acceptance - Monitoring and managing the quality of Service regarding stability, performance, security, and usability - Partnering with internal or external Service providers and Cyber-Security teams for continuous service improvements - Orchestrating and managing the regular planning cycle to safeguard Service availability and capacity - Maintaining regular contact with users and customers for day-to-day operations To excel in this role, Siemens requires Service Managers with the following qualifications and experience: - Higher technical education (university level) in the technology industry - ITIL Foundations Certification - Proficient knowledge in IT infrastructure backend architecture - Experience with IT outsourcing contracts, SLA/KPIs, licensing policies, and charging models - Advanced knowledge of Microsoft Office Suite products - Experience in working in an international, remote, and cross-functional environment - Microsoft MCSE or MCSA Certified - Business-fluent in English language - Passion for business processes and innovative IT technologies As a Service Manager at Siemens, you should possess effective communication and presentation skills, both written and verbal. You will be required to work collaboratively with technical teams and business users, bridging the gap between them effectively.,

As an IT Services Sales Executive at our company, you will play a crucial role in promoting and selling our IT services to potential clients. Your main responsibilities will include: - Identifying, generating, and qualifying leads through various channels such as calls, emails, meetings, and networking. - Promoting and selling a range of IT services including web development, app development, software solutions, digital marketing, and automation. - Understanding client needs and recommending appropriate service solutions based on their requirements. - Conducting client meetings, presentations, and product demos to showcase our offerings effectively. - Preparing proposals, quotations, and pricing documents to present to clients. - Maintaining strong relationships with both new and existing clients to ensure customer satisfaction. - Achieving monthly and quarterly sales targets to contribute to the company's overall success. - Collaborating closely with technical teams for project execution and support. - Keeping detailed records of sales activities and client interactions for future reference. - Staying updated with IT industry trends, market developments, and competitors to remain competitive in the market. Qualifications required for this role include: - Prior experience as a Sales Executive, Business Development Executive, or similar role in the IT industry is preferred. - Strong communication, negotiation, and presentation skills are essential. - Basic understanding of IT services and digital solutions is required, with training provided as needed. - Ability to identify prospects, close sales, and manage customer relationships effectively. - Knowledge of CRM tools is an added advantage. - Ability to work independently, meet targets, and adapt to a fast-paced environment. - A Bachelor's degree in Business, Marketing, IT, or equivalent experience is desired. Additionally, preferred qualifications include: - Experience in selling IT services or digital products. - Knowledge of software development, digital marketing, or cloud services. - Familiarity with lead generation tools and sales automation platforms. - Understanding of Agile/Scrum workflows. - Experience with proposal writing or online bidding platforms. In addition to the challenging role, we offer a range of benefits including a variable salary structure based on performance, performance-based incentives, flexible work schedule, remote/hybrid work opportunities, professional training & development programs, opportunities for career growth, and a friendly, supportive, and collaborative team culture.,

Role Overview: Citi's IT Service Management (ITSM) and Production Operations organizations handle a large volume of IT incidents, problems, changes, and requests to support the business-driven priorities of Citi. As an IT Service Management Reporting Analyst, you will play a crucial role in providing operational analytics and reporting support to the ITSM Process Owners and Enterprise. Key Responsibilities: - Develop strategic ITSM reporting, including creating ServiceNow on-platform reports and dashboards utilizing Performance/Platform Analytics - Collaborate with customers and stakeholders to identify, assess, and prioritize reporting needs - Design and implement accurate data/reports using ServiceNow reports/dashboards, Grafana, and Tableau - Create centrally published reports and dashboards for key ITSM indicators and metrics - Gather critical KPIs and build operational dashboards to drive performance management - Establish guidelines, processes, and best practices for consistent usage of reporting capabilities within the ServiceNow Platform - Review reports for platform performance optimization and create best practices documentation for end-users - Develop reports and dashboards based on requirements, partner with stakeholders for delivery, and provide training on report development - Ensure adherence to company policies and procedures for data integrity - Collaborate with partner teams for enterprise-wide reporting requirements that need custom solutions outside of on-platform reporting - Maintain standards procedures and control objectives to ensure audit readiness Qualification Required: - Minimum 5 years of experience in creating ITSM reports and dashboards using ServiceNow platform, Grafana, and Tableau - Deep knowledge of ITIL v4 Foundation and familiarity with Incident, Problem, Change, Knowledge, and Request Management - Experience across infrastructure, applications, and cloud technologies - Excellent communication skills and ability to influence diverse audiences - Lean Six Sigma/Black Belt certification is advantageous Additional Details about Company: If present in the job description, this section will provide information about Citi's EEO Policy Statement, Know Your Rights poster, and accommodations for individuals with disabilities. (Note: The specific details about the company were not provided in the given job description),

Role Overview: As a Global IT Service Desk Analyst, you will act as the first contact for end-users, raising service requests or operational escalations or reporting incidents. You will also be responsible for managing the on-boarding/off-boarding of all new users across all Lucy Group companies. Key Responsibilities: - Ensure all assigned incidents, requests and queries are progressed within agreed service levels. - Escalate urgent Service Requests or Incidents raised by critical resources. - Escalate cases that have not been resolved within the established turnaround times. - Administer core M365 services like Exchange, SharePoint, Microsoft Team, and OneDrive for Business. - Create, manage user accounts, groups, and licenses. - Manage role-based access and permissions. - Troubleshoot issues related to email, collaboration tools, and access. - Develop existing processes and procedures to troubleshoot and create articles for known issues and share knowledge with colleagues. - Adhere to ITIL Service Management (ITSM) best practice and techniques. - Work with other team members to continually improve all aspects of IT services that deliver value and enhance the end-user experience. - Monitor Logic Monitor incidents and alerts and escalate them if any critical issue is observed. - Provide enhanced and expedited support to VIP and critical business users. - Proactively seek out opportunities for continual improvement and progress these opportunities ensuring maximum value is achieved. - Challenge yourself and improve in all applicable technology areas to ensure appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team. Key Skills: - Proficiency in M365 Admin Centre, Exchange, Active Directory, and Windows Operating system. - Familiarity with Microsoft Defender, Intune, and Microsoft Entra. - Enthusiastic commitment to delivering and maintaining a positive End-User Experience. - Entrepreneurial spirit with problem-solving skills and a desire to build something big. - Experience using ITSM tools such as ServiceNow. - Strong verbal and written communications skills. - Good problem-solving skills and analytical thinking. - Ability to prioritize and multitask in a fast-paced environment. - Excellent customer relations skills. - Friendly and approachable with good customer service skills and able to communicate with colleagues who have varying IT knowledge. - Well-organized and able to prioritize workload. - Collaborative and community-focused. - Friendly and positive attitude. Qualifications: - Bachelor's degree in an IT, Computer Science, or related field. - 3+ years of experience in IT Service Desk or IT support. - ITIL3/ITIL4 Certification, or 3+ years equivalent experience in an IT Service Management environment. - Understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD). - Understanding of the Microsoft Eco System and services, specifically Azure and M365. - Operational experience of ServiceNow (ITSM - Incident Management; Request Fulfillment; Problem Management). - Awareness of Information Security (InfoSec) and Cyber Security. - Willingness to work in shifts (UK Time zone). - Ability to document issues and solutions clearly for knowledge base entries. - Experience of supporting users across multiple time zones and regions. Desirable Skills, Qualifications, and Experience: - Knowledge of mobile device management (MDM). - Strong understanding of cloud technology (e.g., Microsoft Azure). - Basic understanding of networking concepts (IP, DNS, DHCP, VPN). - CompTIA A+, Network+, AZ-900 Certified.,

As a ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) Specialist at Neev Systems, you will be responsible for designing, developing, implementing, and supporting solutions within the ServiceNow platform, specifically focusing on ITOM and ITSM modules. Your role will involve collaborating with stakeholders to understand business requirements and deliver streamlined solutions that enhance operational efficiency and user experience. **Key Responsibilities:** - Design, develop, and implement solutions within ServiceNow ITOM and ITSM modules to meet business requirements. - Configure and customize ITOM and ITSM workflows, forms, reports, and dashboards for optimal functionality. - Collaborate with stakeholders to gather requirements, define technical specifications, and prioritize enhancements. - Develop integrations between ServiceNow and other systems to automate processes and data exchange. - Conduct testing, debugging, and troubleshooting of ITOM and ITSM solutions for optimal performance. - Provide ongoing support and maintenance for ITOM and ITSM implementations, including incident resolution. **Qualifications Required:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - 4+ years of experience in ServiceNow development, with expertise in ITOM and ITSM. - Proficiency in JavaScript, HTML, CSS, and other web technologies. - Experience with ServiceNow scripting languages such as Glide, Jelly, and AngularJS. - Ability to translate business requirements into technical solutions. - Strong problem-solving skills, attention to detail, and excellent communication skills. - ServiceNow certification(s) in ITOM and/or ITSM are preferred. If you are passionate about IT Operations Management and IT Service Management, possess the required qualifications and experience, and are eager to contribute to a dynamic team, we encourage you to apply for this position.,

As an IT Services Program Manager, your role is crucial in overseeing the end-to-end delivery and governance of large-scale IT service programs across multiple customers or business units. Your responsibilities include: - Leading the planning, execution, and governance of complex, multi-stream IT service programs. - Overseeing the delivery of managed services, infrastructure rollouts, network deployments, and digital transformation initiatives. - Ensuring that programs are delivered on time, within scope, and within budget. - Defining and managing program roadmaps, resource plans, and dependencies across multiple workstreams. - Driving continuous service improvement and operational excellence through data-driven analysis and best practices. - Being able to get involved and deliver individual project streams as and when needed. - Helping sales and presales teams in shaping new deals by providing knowledge and experience in delivering managed services, infrastructure rollouts, network deployments, and digital transformation initiatives. - Presenting solutions and being a Projects & Programmes SME for customer proposals. As the Program Manager, you will also be responsible for customer and stakeholder management by: - Serving as the primary senior delivery contact for key clients, managing key stakeholder relationships. - Collaborating closely with Account Directors and Service Delivery Managers to ensure customer satisfaction and retention. - Communicating program progress, risks, and outcomes through structured reporting and governance forums. - Escalating and resolving critical issues affecting project & program success or service performance. In terms of financial and commercial management, your duties will include: - Owning the program P&L, ensuring profitability and adherence to contractual obligations. - Developing cost models, tracking budgets, and identifying opportunities for efficiency and margin improvement. - Supporting commercial negotiations, contract renewals, and service transition activities. Your leadership and team development responsibilities involve: - Leading cross-functional delivery teams including project managers, service leads, engineers, and third-party suppliers. - Fostering a culture of accountability, collaboration, and high performance. - Mentoring and developing delivery teams to strengthen program management capability and service maturity. Additionally, as an IT Services Program Manager, you will also need to focus on governance and compliance by: - Implementing and managing program governance structures, risk management frameworks, and quality assurance processes. - Ensuring project & programme compliance across service operations and customer environments. - Maintaining accurate documentation, change control, and audit readiness. Qualifications & Experience Required: Essential: - 7-10 years of experience in IT service delivery, program management, or managed services. - Proven experience managing large, complex, multi-site IT programs, or service portfolios. - Strong understanding of ITIL processes, service management principles, and governance frameworks. - Demonstrated commercial acumen and financial management capability (P&L responsibility). - Excellent communication, negotiation, and stakeholder engagement skills. - PMP, PRINCE2, or MSP certification. - Experience in networking or enterprise infrastructure programs. - Experience in organizational staff transitions including TUPE, new hires, use of partner networks. - Background in working with global or multi-vendor service delivery environments. Desirable: - ITIL v4 Foundation or higher certification. Key Competencies: - Strategic thinking and program governance. - Leadership and people development. - Customer focus and relationship management. - Financial and commercial acumen. - Risk and issue management. - Continuous improvement mindset. - Ownership and responsibility.,

You will be joining the IT OPC Team under CCCO at BNP Paribas India Solutions as an IT Risk & Permanent Control Coordinator. Your main responsibility will be to deliver Risk Management and IT Audits for business and IT functions. **Key Responsibilities:** - Actively manage the Historical Incident management process, including liaising with various stakeholders involved, root cause analysis, and impact evaluation. - Manage production incidents and analyze impacts for customers and the bank. - Communicate the impacts of incidents and changes to our clients and affected teams. - Liaise with global and local IT control areas to ensure their certification is timely and appropriate. - Perform periodic Root Cause Analysis of process issues and non-compliances at Project and Application Domain level. Ensure that the exercise is planned, executed effectively, and reported to the appropriate level. - Register, follow up and track Security recommendations, findings & security exceptions/risk acceptance. - Participate in minimizing production risks and issues, including by helping to devise, and by implementing, sufficient regular controls. - Work closely with asset owners or representatives and technical staff to communicate, drive, and track the implementation/remediation of security recommendations/findings and remedial actions for production incidents. - Be part of the end-to-end treatment chain for identified risks and incidents, in order to make the diagnosis and initiate corrective actions with the teams involved in the triage. - Contribute all relevant management information (KPIs/KRIs) to the various scope reports/dashboards. - Contribute to improving the quality of procedures/delivery of new software or systems and organize Incident Committees. Prepare and facilitate the Incident Committees based on the analyses of the incidents and problems encountered. Prepare the reports, KPI, and SLA Clients. **Technical & Behavioral Competencies Required:** - IT Service Management (Must) - IT Risk & General Controls (Good To Have) - IT Application Development Lifecycle (Good To Have) - IT Security / Cyber Security / Cyber Risk Management (Good To Have) - In-depth understanding of IT Security (Good To Have) - Firewalls, IT Security Tools / OS / DB / App platforms (Good To Have) - Regulatory Compliance (Good To Have) - Microsoft Excel, Microsoft Powerpoint, PowerBI, DevOps (Good To Have) **Specific Qualifications:** - BSc. / B.E. / B.Tech (ideal) - Certifications like ITIL, CISSP, CISA, ISO 27001 are good to have **Language Preference:** - Fluency in English You should have a minimum of 7 years of experience in the field to be considered for this position.,

You are a dynamic and growing IT services company committed to delivering customized, high-quality technology solutions. Your expertise spans website development, mobile applications, networking, IT maintenance, and a wide range of innovative tools and services tailored to diverse industry needs. Your mission is to empower businesses with cutting-edge digital solutions that drive growth and efficiency in an increasingly connected world. **Role Overview:** As a Senior Business Development/Sales Specialist with 5 to 8 years of experience in the IT industry, you will be responsible for generating business from Tier 1 countries (e.g., US, UK, Canada, Australia). Your role will involve identifying and pursuing new business opportunities, managing and expanding client relationships, and delivering tailored IT service solutions to meet client needs. **Key Responsibilities:** - Identify and engage potential clients through various channels - Understand client requirements and recommend suitable IT solutions - Develop and deliver compelling presentations and proposals - Negotiate contracts and close deals - Collaborate with technical teams to ensure successful project delivery - Maintain strong relationships with existing clients for repeat business - Stay up-to-date with industry trends, technologies, and competitors **Qualifications:** - 5-8 years of experience in Sales, Business Development, or Client Relationship Management within the IT sector - Proven track record in international IT sales, particularly in Tier 1 markets - Strong understanding of IT services, including development, networking, and maintenance - Excellent communication, presentation, and negotiation skills - Proficiency in CRM tools and Microsoft Office Suite - Ability to work both independently and collaboratively within a team - Strong problem-solving and analytical capabilities - Bachelor's degree in Business, Information Technology, or a related field (preferred),