275 Lead Operations Jobs in Nagpur

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

Job Title Area Service Operations Manager Job Summary We are seeking an experienced and proactive Area Service Operations Manager to oversee and supervise service operations across our network of dealerships / area offices. The ideal candidate will ensure adherence to quality standards and service-level agreements (SLAs), drive process improvements, manage customer relationships, lead a team of service professionals, and monitor service performance metrics. Key Responsibilities Service Operations & Delivery Oversight Manage and supervise service operations within the area office / across assigned dealerships to ensure timely and quality service delivery. Ensure compliance with established quality standards, internal processes, and SLAs. Monitor and report on service performance through key performance indicators (KPIs) such as service turnaround time, resolution rates, customer satisfaction, and overall service efficiency. Customer & Stakeholder Management Cultivate and maintain strong relationships with key customers understand their service requirements, address their concerns, and strive for high customer retention. Act as the escalation point for customer complaints or complex service issues, ensuring timely and professional resolution. Process Improvements & Audit Compliance Implement process improvements across dealerships / service centers including updates to standard service processes (AL processes or equivalent), warranty handling, complaint resolution and after-sales service practices. Conduct regular warranty audits, process audits, and compliance checks to ensure consistent service quality and adherence to company standards. Product Launches & Service Campaigns Drive product campaigns and roll out new products/offerings in the market through dealerships/service centers. Collaborate with stakeholders to ensure successful product launch and customer awareness of new services or enhancements. Team Leadership & Capability Building Lead, mentor, and develop a team of service professionals technicians, service advisors, support staff ensuring skill enhancement, training and adherence to service standards. Identify training needs at dealership level (e.g. driver trainings or staff trainings) and coordinate delivery of training programs to improve service delivery capability. Performance Monitoring & Corrective Action Regularly analyze service data and KPIs to identify trends, areas requiring improvement, and opportunities for enhanced efficiency or customer satisfaction. Initiate corrective actions or process changes based on audit findings, performance data, and customer feedback. Reporting & Coordination Prepare and present regular reports on service operations, performance, audits, warranty claims, customer feedback and improvement initiatives to senior management. Coordinate with other departments (sales, parts, product, quality assurance, etc.) to ensure end-to-end service delivery, resource allocation, and customer satisfaction. Qualifications & Skills Bachelors degree in Business Administration, Engineering, Automobile / Mechanical / related discipline or equivalent relevant experience. Prior experience in service-management or operations role ideally across multiple dealerships / service centers / branches. Strong leadership and team-management skills; ability to mentor and build a high-performance service team. Excellent interpersonal and communication skills, customer-facing orientation, and stakeholder management ability. Solid understanding of service operations, warranty processes, quality assurance, audits, process improvement and service delivery standards. Data-driven mindset: ability to monitor KPIs, analyze service metrics, identify improvement areas, and implement process improvements. Ability to manage multiple dealership mandates / service locations, handle high workload, and adapt to dynamic work environment. Awareness of market / industry trends, and ability to lead product/service rollouts and campaigns through dealerships/service centers.

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace. To be successful as an administrative assistant, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative assistants must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, administrative assistants should have a genuine desire to meet the needs of others. Administrative Assistant Responsibilities: Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Providing real-time scheduling support by booking appointments and preventing conflicts. Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research. Greet and assist visitors. Maintain polite and professional communication via phone, e-mail, and mail. Anticipate the needs of others in order to ensure their seamless and positive experience.

We are looking to hire an experienced back office executive to join our busy back office team. As a back office executive, you will be reporting to the back office manager and assisting with various administrative duties. This includes data management, project processing, market research, data analysis, finances, and administrative duties. To ensure success as a back office executive, you should have extensive experience in office management, the ability to work as part of a team, and the ability to respond quickly to requests from management. Ultimately, a top-class back office executive works quickly and efficiently to provide reliable support for management and the front office team. Back Office Executive Responsibilities: Performing market research. Gathering and processing research data. Performing basic admin duties including printing, sending emails, and ordering office supplies. Assisting and coordinating with the sales team. Assisting the Front Office team. Assisting with inventory control. Organizing staff meetings and updating calendars. Processing company receipts, invoices, and bills. Assisting and supporting management.

As a Customer Support Lead, your role involves managing the overall performance of a team of customer service representatives. You will be responsible for day-to-day team management in accordance with requirements and SLAs. Your key responsibilities will include: - Providing high quality agent coaching to ensure proper understanding of products and services, compliance in client's policies, and delivery of the best customer service. - Offering exceptional people management, mentorship, and career development to members of your team to achieve low attrition levels and high employee engagement. - Ensuring that operations run as efficiently as possible, providing a smooth and efficient service that meets the expectations and needs of internal stakeholders and the client. - Leveraging service quality, growth, and efficiency metric reports to identify areas of opportunity to enhance agent performance and drive the achievement of stated goals. - Performing quality controls and monitoring production KPIs, preparing reports, and analyzing data. Qualifications Required: - Bachelor's Degree Additional Information: - Industry Type: ITES/BPO/KPO - Functional Area: ITES/BPO/Customer Service - Employment Type: Full Time, Permanent Key Skills: - INTERNATIONAL VOICE PROCESS Please note the Job Code: GO/JC/1471/2025 and the Recruiter Name: Ramya V.,

You will be responsible for the following: - Should have prior experience working in a BPO - Must have a minimum of 5-6 years of work experience - Should have served as an Assistant Manager for at least 6 months Qualifications required for this role: - Should be based in Nagpur In addition to the above, the company offers the following benefits: - Health insurance - Provident Fund Please note that this is a full-time, permanent position and fresher candidates are also welcome to apply. The work schedule is in day shift and morning shift at the Nagpur location.,

We offer a Data Entry Job that allows you to work from home. This is a part-time position that includes online data entry tasks, online computer work, part time jobs, work from home, back office executive, typist Freshers and Experienced both can apply for this jobs. Position- Data Entry Executive, Computer Operator, Typist. Back Office Executive Location: Work From HomeJob Type: Part Time or Full TimeSalary: Rs.15000 to Rs.30000 Job Location: This work can be done from any location in India  For more details or instant reply visit below website, Here WhatsApp number given, Just send 'Hi' through WhatsApp on given number, Website- www.areply.in 1-WhatsApp Number- 8O 52 8495 55 2-WhatsApp Number- 86O1O6O241 After sending 'Hi' message on WhatsApp Within 1 minute, you will receive the full work details on your WhatsApp via auto-reply. After receiving message please read all work and salary information carefully to understand everything better. For more details, you can call the customer care number shared in the WhatsApp message. Must have: Computer or laptop and Typing Skills

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. Duties for the general manager will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities. The noteworthy general manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives. General Manager Responsibilities: Overseeing daily business operations. Developing and implementing growth strategies. Training low-level managers and staff. Creating and managing budgets. Improving revenue. Hiring employees. Evaluating performance and productivity. Analyzing accounting and financial data. Researching and identifying growth opportunities. Generating reports and giving presentations.

HIRING FOR STIRE SUPERVISOR DABUR INDIA LIMITED Any Gradudate with 2 to 5 yrs experience in store activities in dabur india limited.The Store Supervisor is responsible for maintaining customer service, maintaining cash controls, purchasing and maintaining the store and motel facilities.RESPONSIBILITIES:-- Receive incoming goods- Supervise unloading of material Count, tally- Check for damage/shortage and prepare report- Fill Goods Inward / Day Book/ Daily Collection Register- Complete Vendors Consignment Note (Challan)- Arrange for inspection and complete the inspection- Prepare Goods Receipt Note - Prepare Goods Rejection Memo (in case of goods rejected)- Send goods to stores- Send other documents to respective departments- Ensure all storage facilities are in proper working order e.g. check for loose racks, damaged pallets etc.- Ensure all materials handling equipment are in goods condition- Check and count goods before issue- Ensure Receipts and Issues are correctly documented- Ensure that rules and regulations relating to physical custody and preservation of stores are followed- Ensure correct accounting of stores Role: Other \Employment Type: Full Time, Permanent Role Category: Other   Salary: 20k to 45k monthPerks: Free Accommodation + Free Transportation Contact Person : 95,60,47,36,13( Riya Singh) 

As an Operation Executive at Kritika Finance Services LLP in Nagpur, your role will involve overseeing daily operations, ensuring efficient processes, and coordinating with various departments. You will be responsible for managing operational tasks, analyzing data for decision-making, and maintaining effective communication within the organization. A proactive approach to problem-solving and enhancing operational efficiency will be key in this role. Key Responsibilities: - Oversee daily operations at Kritika Finance Services LLP - Ensure efficient processes and coordination with various departments - Manage operational tasks and analyze data for decision-making - Maintain effective communication within the organization - Proactively solve problems and enhance operational efficiency Qualifications: - Strong interpersonal and communication skills - Proficiency in operations and operations management - Excellent analytical skills - Ability to manage multiple tasks in a fast-paced environment - Strong problem-solving and decision-making skills - Experience in financial services or related field preferred - Relevant academic qualifications, such as a degree in Business Administration or related field,

Job Description: Role Overview: You will be working as a Customer Service Representative on-site in AHMEDABAD for NetRTech Solutions LLP. Your primary responsibility will be to provide excellent customer support, ensure customer satisfaction, and enhance the overall customer experience. This full-time role requires you to address customer inquiries and concerns, resolve issues, and maintain positive customer relationships. Key Responsibilities: - Address customer inquiries and concerns promptly - Resolve customer issues to their satisfaction - Enhance the overall customer experience - Maintain positive and lasting customer relationships Qualifications Required: - Previous experience in customer service roles would be advantageous - Strong communication and interpersonal skills - Ability to problem-solve and multitask effectively - Attention to detail in handling customer queries - Positive and patient attitude towards customers - Fluency in multiple languages is a plus - High school diploma or equivalent qualification Additional Company Details: NetRTech Solutions LLP specializes in placements, technology consulting, project execution, product development, sales, and training. The company's expertise in these areas enables the delivery of innovative solutions to clients and exceptional results. Note: Work location will be AHMEDABAD. Salary and Benefits: - Starting CTC: INR 26,000 per month - Maximum CTC: INR 38,000 per month - Additional night shift allowance above 40 hours - Office food provided during shifts - Cab facility available - Accommodation provided for 5 days upon relocation Job Location: AHMEDABAD Thank you, HR Team Contact: 8618208176 (Simran),

As a Warehouse Operations Specialist, your role will involve overseeing the operations in the warehouse, managing inventory effectively, and coordinating dispatch activities. You will be responsible for handling manpower efficiently and implementing improvement activities to enhance warehouse processes. Additionally, you should be prepared to work in shift operations to ensure seamless functioning. Key Responsibilities: - Managing inventory across multiple warehouses - Coordinating with various vendors for procurement of steering, suspension, and plastic parts - Ensuring parts availability based on consignee orders - Hands-on experience in inventory management, vendor management, data analysis, and MIS reporting - Proficient in data management, conducting data analysis, trend study, and problem identification - Skilled in interpreting data to identify solutions and proficient in using Powerpoint for presentations Qualifications Required: - Good analytical mindset - Innovative thinking - Effective communication skills (both written and verbal) - Adaptability and a go-getter attitude - Solution-oriented approach If you are looking for a dynamic role that involves managing warehouse operations, inventory, and logistics while utilizing your analytical and communication skills, this position is ideal for you. Join our team and be part of an organization that values innovation, effective communication, and solution-oriented mindset.,

As an Operations Intern at SAASQUIRK LLP, you will play a crucial role in supporting the day-to-day business functions and ensuring seamless workflow across departments. Your proactive nature and attention to detail will be key in optimizing internal processes and contributing to the overall success of our team. **Key Responsibilities** - Assist in coordinating and managing daily operational tasks and processes. - Maintain and update operational records, reports, and documentation. - Help in monitoring project timelines and deliverables. - Liaise with cross-functional teams including marketing, sales, and customer support. - Identify and suggest process improvement opportunities. - Assist with data entry, report generation, and basic analysis. - Utilize task management tools like Jira or ClickUp to track and manage workflows effectively. - Perform other administrative duties as assigned. **Qualifications Required** - Currently pursuing a degree in Business Administration, Operations Management, or a related field. - Strong organizational and time-management skills. - Excellent communication and interpersonal abilities. - Proficiency in MS Office or Google Workspace (Docs, Sheets, etc.). - Familiarity with task/project management tools like Jira, ClickUp, or similar platforms is a plus. - Ability to work independently and collaboratively in a fast-paced environment. - Eagerness to learn and take initiative.,

Job Description: As a brand management intern at PLTIMSR, you will have the opportunity to showcase your skills in social media marketing, digital marketing, community management, branding, and creative thinking. Join our dynamic team and be part of shaping our brand identity and engaging with our audience in innovative ways. Key Responsibilities: - Developing and implementing social media strategies to increase brand awareness and drive engagement. - Assisting in the design and execution of digital marketing campaigns to promote our programs and events. - Conducting market research and competitor analysis to identify trends and opportunities for growth. - Contributing creative ideas and concepts for new marketing initiatives and campaigns. - Monitoring and analyzing key performance metrics to measure the effectiveness of branding efforts. Qualifications Required: - Must be regular and punctual. - Sincere and professional approach towards work. - A personal laptop is mandatory. - An interest in college operations and branding. - Students of BBA 2nd year are only eligible for this internship.,

As an Operation Engineer at our company in Nagpur, your role will involve identifying operational problems by observing and studying system functioning and performance. You will be responsible for collecting, analyzing, and summarizing operating and engineering trends to provide operational management information. Prioritizing operational objectives such as cost savings, energy conservation, and environmental quality will be crucial. Additionally, you will investigate complaints and suggestions, develop operational solutions, and anticipate problems to ensure smooth operations. Your key responsibilities will include: - Maintaining a safe and healthy work environment by enforcing standards and procedures - Record keeping and report creation related to valve servicing - Cost control and management of manpower deputations - Coordinating with the sales department for comprehensive executions related to valve servicing To be eligible for this position, you should have: - B.E./B.Tech in Mechanical discipline - 0-3 years of experience in the field Desired skills for this role include: - Great research and reporting skills - Strong understanding of operations, services, and applications - Excellent engineering and manufacturing control - Good analytical and problem-solving skills - Talent for technical innovation understanding Immediate joining is required for this position. Visit our website at www.skln.in for more information. In addition to a competitive salary, the benefits for this position include cell phone reimbursement and Provident Fund. The work schedule may involve day shifts, night shifts, and performance bonuses. If you meet the qualifications and are ready to contribute your skills to our team, we look forward to your application.,

As an Operations Project Manager, you will be responsible for coordinating internal resources and third parties/vendors to ensure the flawless execution of projects. Your primary focus will be on delivering projects on time, within scope, and within budget. This role requires you to develop project scopes and objectives, create detailed project plans, and manage project performance using appropriate systems and tools. Additionally, you will need to report and escalate to management as needed, manage client relationships, perform risk management, and maintain comprehensive project documentation. Key Responsibilities: - Coordinate internal resources and third parties/vendors for project execution - Ensure timely delivery of projects within scope and budget - Develop project scopes, objectives, and detailed plans - Manage resource availability and allocation - Use verification techniques to handle changes in project scope, schedule, and costs - Measure project performance and escalate issues to management - Manage client and stakeholder relationships - Perform risk management to minimize project risks - Establish and maintain relationships with third parties/vendors - Create and maintain project documentation Qualifications Required: - Minimum 5-6 years of relevant experience in project management - Expertise in React.Js, Node.Js, AWS server security and administration - Educational background in computer science or engineering - Proven experience as a project administrator in the IT sector - Solid technical background in software development and web technologies - Excellent client-facing and internal communication skills - Strong organizational skills with attention to detail and ability to multitask,

As the Head of Operations, you will play a crucial role in overseeing and optimizing the day-to-day operations of the company to ensure efficiency, effectiveness, and alignment with business objectives. Your responsibilities will include: - Developing and implementing operational strategies to support company growth and objectives. - Overseeing all operational aspects such as production, supply chain, logistics, customer service, and quality control. - Collaborating with senior leadership teams to define business goals and operational priorities. - Leading and managing operational teams, setting clear performance targets and KPIs. - Monitoring departmental performance to ensure efficiency and adherence to budget constraints. - Streamlining processes, identifying areas for improvement, and implementing best practices. - Managing the company's supply chain to ensure timely procurement and delivery of goods and services. - Fostering a culture of continuous improvement and promoting professional development for operational teams. - Analyzing operational data, generating reports, and making data-driven decisions. - Ensuring compliance with industry regulations, health and safety standards, and company policies. - Developing and managing departmental budgets, focusing on cost control and resource allocation. - Acting as a key liaison between operations and other departments to drive initiatives for customer satisfaction and operational excellence. Qualifications required for this role include: - Bachelor's degree in Business Administration, Operations Management, or a related field (Masters degree preferred). - Proven experience of 5+ years in a senior operations or leadership role. - Strong understanding of operational processes, project management, and performance optimization. - Excellent leadership and team management skills. - In-depth knowledge of budgeting, financial reporting, and cost management. - Strong analytical and problem-solving abilities. - Excellent communication, interpersonal, and negotiation skills. - Ability to thrive in a fast-paced, high-pressure environment. This position is typically office-based with occasional travel to operational sites or partner locations. It involves regular working hours with flexibility based on business needs, especially in a high-growth or fast-paced environment.,

As a Business Development Executive at Hoora Technologies, your role involves acting as a bridge between service partners and franchise partners, ensuring smooth operations for doorstep car washing services across India. Your responsibilities will include: - Resolving queries related to overlapping bookings and service scheduling. - Coordinating and managing franchise partner and service partner relationships. - Overseeing training sessions for service partners. - Acting as a point of contact for franchise-related issues and escalating as needed. To qualify for this role, you should meet the following requirements: - Male candidates only. - Bachelor's degree or equivalent. - 6 months to 1 year of experience in operations/support roles. - Strong problem-solving and communication skills. - Ability to manage multiple tasks in a fast-paced environment. As a Full-time, Permanent employee, you will be entitled to benefits such as Provident Fund. The work schedule will be on a fixed shift basis, and proficiency in Hindi is preferred. The work location is in person, and the expected start date is 01/06/2025.,

As a part of International Wealth and Premier Banking (IWPB) team at HSBC, your role will be crucial in ensuring the timely and accurate reporting of transactions received at the ISC. Your responsibilities will include: - Acting as a point of Escalation and monitoring high aging cases for the mapped locations, ensuring responses are aligned with the complaints Policy. - Ensuring uniform adherence to BAU and audit requirements across the mapped locations. - Conducting regular meetings with Mutual Fund Distributors (MFDs) to raise awareness about self-service options and the latest regulations. - Appropriately utilizing the CRM (SFDC) system and ensuring the team captures all activities, complaints, queries, and monitors aging & tagging accordingly. - Handling Institutional desk operations (if applicable) and ensuring institutional transactions are processed as per the set procedures, including daily coordination with corporate customers. - Managing effective customer communication to facilitate timely issue resolution and suggesting initiatives to enhance customer satisfaction. - Collaborating closely with Mutual Fund Distributors and Sales team to maintain service excellence and promptly addressing any discrepancies noticed. - Ensuring proper record-keeping of documents and maintaining branch Controls to avoid adverse comments in Audits. - Contributing to assigned projects and completing them as per the Project plan. Qualifications required for this role include: - A Graduate/Postgraduate with a minimum of 2 years of experience in the Finance Industry. - NISM Series V-A mutual fund Distributors certification. - Experience in customer interface and proficient in MS Office. - Strong communication skills and command over the English language. By joining HSBC, you will be part of a culture that values and respects all employees, where continuous professional development, flexible working arrangements, and growth opportunities are encouraged within an inclusive and diverse environment. Please note that personal data shared during the employment application process will be handled in accordance with HSBC's Privacy Statement, available on the company's website. Join HSBC and unlock new opportunities to grow and thrive in your career.,

Job Description: As a Station Manager, you will be responsible for managing the P&L of the station in Nagpur, Akola, and Amravati. Your primary goal will be to achieve the top-line and bottom-line targets by generating revenue through Radio and Solutions business. Your tasks will include ensuring smooth operations, implementing systems and procedures, and building listenership/audience through programming, digital initiatives, and PR. Additionally, you will lead a team, oversee recruitment, training, guidance, and attrition management while fostering synergy across functions like Revenue, Programming, Finance, and Marketing. It will also be your responsibility to maintain and manage the technical equipment and infrastructure of each station. Key Responsibilities: - Manage the P&L of the station in Nagpur, Akola, and Amravati - Ensure achievement of top-line and bottom-line targets - Generate revenue through Radio and Solutions business - Ensure smooth and effective operations - Implement systems and procedures - Build listenership/audience through programming, digital initiatives, and PR - Lead and manage a team, including recruitment, training, guidance, and attrition management - Foster synergy across functions like Revenue, Programming, Finance, and Marketing - Maintain and manage technical equipment and infrastructure of each station Qualifications Required: - Bachelor's degree in a relevant field (e.g., Business, Communications, Media) - Proven experience in radio station management or related field - Strong leadership and people management skills - Excellent communication and interpersonal abilities - Ability to work effectively in a fast-paced and dynamic environment,