3 Major incident Manager Jobs nearby Vellore

As a Branch Manager at Aham HFC, your role involves overseeing and managing various aspects of the branch's operations to ensure the achievement of business targets and growth. Here is a breakdown of your key responsibilities: - Responsible for achieving disbursement targets for Housing & mortgage loans and insurance premiums, as well as meeting the Weighted Average Yield target. - Focus on portfolio growth and retention of existing customers to drive business success. - Monitor and supervise Sales Officers" activities across all locations to ensure a steady flow of business. - Empanel direct sourcing agents regularly to maintain major sourcing channels. - Plan and execute marketing activities with a monthly calendar, monitoring them daily. - Ensure Sales Officers meet productivity norms on a monthly basis. - Manage housing loan file logins according to Aham HFC's product and policy norms. - Conduct location visits for customer appraisals and ensure proper documentation of loan files. - Handle post-sanction documentation and disbursement processes efficiently. - Prioritize customer satisfaction for all sanctioned and disbursed loans. - Recruit sales officers, provide training, and maintain productivity levels as per company norms. - Manage portfolio quality and address outstanding post-disbursal documentation. - Take appropriate action on chronic or delinquent accounts to regularize loans effectively. Qualifications required for this role include: - Educational Qualification: Under Graduate / Post Graduate. - Experience: 8 to 12 years of experience in the housing loan sector. Join Aham HFC as a Branch Manager and play a pivotal role in driving business growth, ensuring customer satisfaction, and maintaining the highest standards of operational excellence.,

As an Assistant Marketing Manager at Malabar Gold & Diamonds, your role involves being responsible for revenue generation through marketing activities and achieving sales targets set by the organization through the Marketing Team. You will supervise all marketing MTMs, motivate and manage subordinates to close targets, and manage customer enquiries. It is essential to supervise and execute localized Marketing Campaigns in coordination with the Corporate Marketing department. You will need to stay updated with the current market situation and network with major industry players to gather information on competitors" marketing strategies and activities. Your responsibilities will include verifying reports of the marketing employees and ensuring authenticity by calling through the phone. Concentrating on BTL activities, following up on all addresses collected, inviting customers through phone whom the marketing employees have already met, and visiting and inviting premium customers directly are crucial tasks. You must ensure that marketing persons are available in all areas under the shop, and if not, inform the HR department. Monitoring the GPS application, building a good relationship with potential customers, and getting business for the organization are part of your responsibilities. Proper training for subordinates, generation of various marketing MIS reports, managing the Hoarding boards, and performing other duties assigned by management are also essential tasks. Qualifications Required: - Bachelor's degree in Marketing or related field - Proven experience in marketing and sales - Strong communication and interpersonal skills - Ability to multitask and prioritize tasks effectively Additional Details: The company, Malabar Gold & Diamonds, operates in the business vertical of jewelry and is known for its exquisite collection of gold and diamond jewelry. With a strong presence in various locations including Karaikudi, Kumbakonam, Pudukkottai, Ramanathapuram, Tiruppur, and Vellore, the organization values professionalism, customer satisfaction, and innovation in its marketing strategies.,

You are Hiring Territory Sales Officers for the Tea division in Vellore and nearby districts. As a part of Layog Group, you will be responsible for customer acquisition from major customers such as tea sellers, restaurants, shops, and hotels. Your role will involve visiting prospective customers and selling the brand to enhance business growth. Key Responsibilities: - Acquire new customers in the assigned territory - Sell the brand to tea sellers, restaurants, shops, and hotels - Improve business by increasing brand visibility and sales Qualifications Required: - Minimum one year of experience in the FMCG industry - Ownership of a bike and smartphone - Fluency in Tamil and English languages - Valid driving license and a bike - Willingness to travel 75% - Bachelor's degree required If selected, you will undergo one-week training in Chennai. The compensation package includes a fixed salary, traveling allowance, incentives, and food allowance, with a salary range of 24,000 to 32,000 per month. This is a full-time job position based in Vellore and nearby districts. For further details and scheduling an interview, please contact 7305618900. The application deadline is 07/11/2025.,

Job Description: Territory Sales Manager Bus Experience: 3- 10 Years Salary Range: 10- 16 LPA Qualification: B.E. Location: Open to All Cities The Territory Sales Manager Bus will be responsible for achieving annual bus sales targets and strengthening brand visibility for Ashok Leyland in the assigned territory. The role focuses on driving market share expansion, supporting new product introductions, and leading the dealer sales teams to achieve performance goals. The manager will ensure that all dealership activities align with company standards, including strict adherence to PRISM processes. A major part of the role involves enhancing customer satisfaction through proactive customer handling, timely issue resolution, and building strong relationships with fleet owners, operators, and dealers. The manager will provide product and process training to dealer sales executives to ensure consistency and effectiveness in sales operations. Additionally, the position requires continuous cost monitoring, identifying areas for cost optimization, and ensuring dealer profitability. The candidate will undergo extensive hands-on training before being assigned to field responsibilities.      

Relationship Manager Premium Accounts | Leading Bank Location: Across Major Cities Experience: 26 Years We are hiring Relationship Managers Premium Accounts for a leading bank. The role involves managing high-value customer relationships, cross-selling banking products (CASA, insurance, loans, investments), and achieving business targets. Requirements: Graduate / Postgraduate 26 years in Banking / Relationship Management Strong communication & sales skills Apply Now: Send your resume to Contact: Sangeetha M | S PRO HR Consultancy Services

As a Process Manager at Hapag-Lloyd, your role involves defining and maintaining the Incident and Major Incident Management Process capability globally across the estate. You will be responsible for ensuring that the Problem Management process is managed effectively across the Production Services function and ensuring consistent application across the wider Hapag-Lloyd IT organization and external Suppliers. Your key responsibilities include: - Ensuring Policies, Processes, and Procedures are periodically reviewed and updated appropriately and continually. - Distributing communications about Incident Management & Problem Management Policies, Procedures, and actions appropriately. - Ensuring all Process stakeholders are aware of their responsibilities and follow the Incident and Major Incident Management process correctly. - Ensuring training materials are available and sufficient. - Aligning and integrating with associated processes and capabilities such as Change, Event, Request Management, Configuration Management, etc. - Establishing, reviewing, updating, and communicating Process objectives and targets. - Reviewing Critical Success Factors (CSF) and Key Performance Indicators (KPI) periodically and updating where necessary. - Escalating to management in relation to all the Incident Management & Problem Management Processes and interfaces with other ITSM Processes. - Leading, defining the process strategy and adoption roadmap. - Addressing issues with the running of the process. - Managing the process roadmap. - Identifying improvement opportunities for inclusion in the CSI register. - Ensuring process KPIs are met globally. In terms of Behaviours & Approach, you are expected to be a strong team player, able to build proactive, cooperative working relationships with customers, peers, and key stakeholders. You should possess good negotiation skills, experience with different cultures, and the ability to manage crisis situations efficiently. Additionally, you should excel in leadership, developing team members, problem-solving, and be process-oriented. Qualifications required for this role include: - Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). - ITIL 3 or 4 foundation certification specifically relating to Change & Release Management. - Excellent communication, problem-solving, and stakeholder management skills. - Proficiency in the English language (additional languages are beneficial). Join Hapag-Lloyd as a Process Manager and contribute to the effective Incident and Major Incident Management globally.,

Role Overview: As a Major Incident & Problem Manager at UST, you will play a crucial role in leading critical incident response efforts and ensuring timely resolution of business and customer-impacting incidents in a 24x7x365 environment. Your responsibilities will include assessing the impact and severity of major incidents, acting as the primary contact during critical incidents, leading incident response efforts, maintaining clear communication with stakeholders, developing communication templates, ensuring adherence to SLAs, coordinating with external vendors, maintaining incident records, conducting post-incident reviews, assigning and tracking Problem records, creating incident response and escalation plans, establishing metrics for tracking performance, reviewing and updating response plans, providing support to the incident response team, and developing contingency plans. Key Responsibilities: - Assess the impact and severity of major incidents and gather data to support decision-making. - Act as the primary contact during critical incidents, keeping all relevant teams informed and engaged. - Lead incident response efforts, including triage, technical bridges, recovery coordination, and communication. - Maintain clear, timely communication with internal stakeholders, external partners, and authorities. - Develop and maintain communication templates for effective incident updates. - Ensure adherence to response SLAs and escalation procedures. - Coordinate with external vendors for additional support during incidents. - Maintain accurate records of incident response activities and decisions. - Conduct thorough post-incident reviews to identify root causes and improvement opportunities. - Assign and track Problem records to resolution, coordinating RCA to closure. - Create and manage incident response and escalation plans. - Establish metrics and reporting to track incident and problem management performance. - Continuously review and update incident response plans and frameworks. - Provide support and guidance to the incident response team during complex situations. - Develop contingency plans for various scenarios and ensure organizational readiness. Qualifications Required: - 4+ years of experience in IT operations within a large-scale environment. - 5+ years of hands-on experience leading major incident resolution. - Strong background in Incident and Problem Management (5+ years). - Solid understanding of ITIL processes - Incident, Problem, and Change Management. - Experience working with ServiceNow (or similar ITSM platforms). - Familiarity with cloud platforms like AWS and Azure. - Ability to work in a 24x7x365 on-call rotation.,

As a Manager in the Production department, you will be responsible for overseeing all aspects of production operations. Your role will involve planning and organizing production schedules, ensuring the smooth running of production lines, maintaining quality output, managing the production budget and resources, as well as supervising multiple shifts of Production Supervisors. Your major responsibilities will include: - Motivating, supporting, and providing guidance to production employees and supervisors. - Ensuring compliance with safety and health standards to maintain a safe work environment. - Regularly communicating with upper management to address production-related problems or issues. - Striking a balance between increasing productivity and reducing manufacturing costs. - Collaborating with other managers to establish objectives and understand requirements. - Determining the necessary resources such as workforce and raw materials. - Assessing machine resources to maintain continuous production and minimize downtime. - Reviewing worker performance and identifying training needs. Your performance objectives (KPIs) will be based on: - Production Target - Overall Equipment Effectiveness - Manufacturing cycle time - Throughput - Downtime To qualify for this role, you should have a Diploma or BE/B.Tech degree with 15-18 years of relevant experience, preferably in the Electrical field. Additionally, you should possess working knowledge of Production Management Systems, Quality Standards, and HSE regulations. In summary, as the Manager in the Production department, you will play a crucial role in ensuring the efficiency and effectiveness of production operations while maintaining high-quality standards and a safe work environment.,

Role Overview: As a Service Desk Manager based in Chennai for a global IT service provider, your primary responsibility will be to ensure the smooth functioning of service desk operations. Your role will involve managing Major Incident Management processes, overseeing Service Management and Service Request processes, collaborating with IT Managers to develop policies and procedures, analyzing Service Desk activities, providing feedback to Service Desk Analysts, coordinating support escalation, generating progress reports, offering first call support, monitoring problem management database, maintaining alignment with Global Service Desk, and developing an understanding of Service Desk operations and its relationship with other services and technologies. Key Responsibilities: - Manage Major Incident Management processes to ensure timely resolution of critical issues. - Oversee Service Management and Service Request processes to meet service level agreements. - Collaborate with IT Managers to develop and implement policies and standard operating procedures. - Analyze the performance of Service Desk activities to identify and address any problem areas. - Provide feedback, coaching, and mentoring to Service Desk Analysts to improve their performance. - Coordinate the escalation of urgent and complex support issues to appropriate IT teams. - Establish and generate progress reports and performance metrics to measure IT effectiveness. - Offer first call support for user or site issues across various IT functions such as Applications Desktop, WAN, LAN, and Telephony. - Monitor the problem management database and ensure the timely resolution of issues. - Maintain alignment with the Global Service Desk on process documentation, tool management, controls, and improvement projects. - Develop an understanding of the scope of Service Desk operations and its relationship with other services and technologies. Qualifications Required: - 8+ years of relevant experience in service desk management with a strong emphasis on communication skills. - A deep understanding of IT service management processes and best practices. - Proven experience in managing and coordinating support for a wide range of IT services. - Strong analytical skills to identify and address performance issues within the Service Desk. - Ability to work collaboratively with IT Managers and other stakeholders to improve service delivery. - Familiarity with performance metrics and reporting to measure IT effectiveness. - Knowledge of problem management processes and ensuring timely issue resolution. - Experience in mentoring and developing Service Desk Analysts to enhance their performance. - Understanding of Service Desk operations in alignment with global standards and practices.,

As a Financial Plan & Analysis Manager at Accenture, you will be part of the Finance Operations vertical, where your primary responsibility will be to determine financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Your role will involve financial planning, reporting, variance analysis, budgeting, and forecasting to support the company's major business decisions and future financial health. **Key Responsibilities:** - Act as the subject matter expert in installing an FP&A system and providing actionable business intelligence to management - Develop and prepare annual, quarterly, monthly, and ad-hoc financial and KPI reporting for executives, investors, and regulators - Partner with key departmental stakeholders to provide financial and analytical support - Help maintain and support dynamic business plans and financial forecasts - Coordinate with Accounting and Treasury functions to improve the outcomes of the Finance organization - Create budgets, forecasts, GAAP reporting, investor and executive strategic reporting - Experience in FP&A and/or Strategic Finance - Bachelor's degree in finance or related discipline; master's degree preferred - Strong work ethic, detail-orientation, and commitment to accuracy - Experience with data management and financial information systems - Previous experience in neo-banking, retail, and/or commercial banking preferred - Ability to manage multiple time-sensitive activities - Willingness to understand and learn new products and concepts - Knowledge of Netsuite, Tableau, Anaplan would be advantageous - Proficiency in Excel, PowerPoint, Google Sheets, Docs, and Slides - Solid understanding of financial theory, forecasting, and financial accounting In this role, you are required to identify and assess complex problems for your area of responsibility. You will create solutions in situations that require an in-depth evaluation of variable factors, adhering to the strategic direction set by senior management. Your interactions will involve senior management both at the client and within Accenture, with some latitude in decision-making. As a Financial Plan & Analysis Manager, you will act independently to determine methods and procedures on new assignments, with decisions having a major day-to-day impact on your area of responsibility. You may also manage large to medium-sized teams or work efforts at a client or within Accenture. Please note that this role may require you to work in rotational shifts and that any graduation qualification is accepted.,

As a Major Incident Lead at the company, your role will involve coordinating and owning the Major Incident bridge. You will be responsible for driving service restoration and acting as a single point of contact for customers during incidents. Your key responsibilities will include: - Coordinating and owning the Major Incident bridge - Performing audits and initiating service improvements to establish incident management processes within corporate guidelines - Acting as the Single Point of Contact for Problem Management process - Liaising with internal and external stakeholders during Problem Management - Participating in daily production support status calls and governance meetings - Ensuring relevant notification methods are configured in the system - Establishing teleconference bridges and chairing discussions for successful closure - Conducting Major Incident review meetings as required - Tracking incidents escalated to 3rd party vendors or customer retained organization - Ensuring L1 application support teams and service desk personnel are trained on tickets - Participating in Change Advisory Board meetings and providing inputs for change impact analysis - Working closely with Change and Release Management teams during emergency fixes - Providing key inputs for Business Continuity options during Major outages - Analysing Known Error records to identify candidates for permanent fixes and self-service options - Coordinating activities between multiple support groups to ensure SLA adherence - Tracking services and analysing metrics data to drive operational efficiencies Additionally, as a Major Incident Lead, you will be responsible for people management, including: - Having regular meetings with project teams and addressing their issues and concerns - Managing the workload of the team and mentoring the Change Management and delivery team members - Continually assessing skill levels and providing intervention assistance - Providing inputs for learning plans and maintaining effective working relationships within and across teams You will also contribute to organizational initiatives by adhering to policies and procedures, sharing best practices, and collaborating with the Customer Service Management team. Participation in training programs, process optimization, audits, and knowledge management activities will be essential for your role.,

As the Machine Learning Enablement Engineering Manager within Ford's Data Platforms and Engineering (DP&E) organization, you are a key leader responsible for guiding and developing a team of engineers focused on delivering high-impact, scalable machine learning solutions to address critical business challenges within DP&E. Your primary focus will be on building and maintaining the platform infrastructure and processes that empower data scientists and ML engineers to rapidly deploy and scale their solutions into production. You will work closely with Product Managers, Architects, Data Scientists, and other key stakeholders to drive engineering excellence, promote innovation, and uphold best practices. This role is less about building individual ML models and more about creating robust, reliable, and scalable solutions that allow others to deliver value effectively. Your leadership is crucial in driving the success of our machine learning initiatives. Your ability to guide and develop a team of engineers, while maintaining alignment with Ford's strategic goals, will be key to delivering world-class, production-ready ML solutions that power Ford's transformation into a data-driven enterprise. You should be a highly hands-on engineering leader with a proven track record of delivering complex, scalable solutions. While a deep understanding of ML concepts is beneficial, your primary focus will be on platform engineering, DevOps, and building robust, maintainable infrastructure. You will define processes for technical platforms, conceive application prototypes, and mentor your team in best practices. Your day-to-day responsibilities will involve designing and managing the organization's ML infrastructure architecture, ensuring data is efficiently processed, stored, and accessed to support ML model development and deployment. You will be pivotal in delivering these solutions on time and within budget. **Key Responsibilities:** - **Engineering Leadership & Management:** - Proven experience (7+ years) in a leadership role managing engineering teams, ideally with a focus on platform engineering, MLOps, or similar areas. Experience managing remote teams is a plus. - Experience leading and mentoring engineering teams, fostering a culture of innovation, continuous learning, and technical excellence. Demonstrated ability to drive strategic technical decisions and ensure alignment with broader organizational goals. - Proven ability to build and maintain high-performing teams, promoting accountability, ownership, and collaboration. Experience with performance management, including conducting performance reviews and providing constructive feedback. - Excellent communication and interpersonal skills, with a proven ability to cultivate cross-functional collaboration and build strong relationships with stakeholders at all levels. - **Agile & Scrum Practices:** - Deep understanding and practical experience with Agile methodologies (Scrum, Kanban), including facilitating daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives. - Experience working closely with Product Managers to align engineering efforts with product goals, ensure well-defined user stories, and manage priorities effectively. - Proven ability to ensure engineering rigor in story hygiene, including clear acceptance criteria, well-defined dependencies, and a focus on deliverability within the sprint. - **Technical Expertise & Accountability:** - Deep understanding of platform engineering principles and experience designing, building, and maintaining scalable and reliable infrastructure for ML workloads. - Expertise in DevOps practices, including CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions), infrastructure-as-code (Terraform, Ansible, CloudFormation), and automation. - Proficiency in at least one programming language (e.g., Python, Java) sufficient to effectively communicate with and guide your engineering team. You won't be expected to contribute to team capacity by coding, but you need to be able to speak the language of your engineers. - Strong understanding of cloud solutions and offerings (preferably GCP services Compute Engine, Kubernetes Engine, Cloud Functions, BigQuery, Pub/Sub, Cloud Storage, Vertex AI). Experience with other major cloud providers (AWS, Azure) is also valuable. - Experience with designing and implementing microservices and serverless architectures. Experience with containerization (Docker, Kubernetes) is highly beneficial. - Experience with monitoring and optimizing platform performance, ensuring systems are running efficiently and meeting SLAs. Proven ability to lead incident management efforts and implement continuous improvements to enhance reliability. - Commitment to best engineering practices, including code reviews, testing, and documentation. A focus on building maintainable and scalable systems is essential. - **Operational Excellence & Cost Optimization:** - Proven ability to drive cost optimization initiatives, particularly in cloud infrastructure and resource usage, aligning with Ford's broader cost-reduction goals. - Experience tracking and reporting key metrics for your domain/platform related to team performance, including quality and operational efficiency.,

Role Overview: You will be joining Oracle Customer Success Services (CSS) as a Technical Account Manager (TAM) for Oracle Cloud Infrastructure. Your main responsibility will involve managing service delivery activities for customers" Oracle Cloud Infrastructure setup. As part of a virtual team, you will act as the single point of contact between the customer and Oracle, ensuring smooth service delivery aligned with Oracle's Cloud Strategy. Key Responsibilities: - Manage service delivery activities for customers" Oracle Cloud Infrastructure setup - Act as a single point of contact between customer and Oracle - Coordinate with virtual team of resources from multiple XLOBs - Establish priorities and service growth plans for customers in line with Oracle's Cloud Strategy - Prepare and deliver monthly service reviews to customers - Conduct monthly incident analysis reports, trend analysis, and status of remediation - Deliver quarterly Service Validation Reports (SVRs) - Act as Incident Communicator during major incidents - Coordinate with various teams during major incidents for incident resolution - Perform issue and risk management - Escalation management Qualifications Required: - 12+ years of IT experience with a focus on Service Delivery Management - Experience collaborating with large-scale global teams - OCI Certified or ITIL Foundation Certification in IT Service Management - Good technical knowledge in Oracle Cloud Infrastructure and working experience in ExaCS - Understanding of technical architecture landscape - Strong customer-facing skills and ability to multitask effectively - Strong organization, detail-oriented, and communication skills - University degree with postgraduate technical or management qualifications or relevant experience Note: The company details were not explicitly mentioned in the job description.,

As a Customer Onboarding Manager in the Technology Organization, your role will involve working with Enterprise customers to plan and configure products according to their requirements. You will collaborate with a Delivery Architect to ensure quick and effective onboarding. To excel in this position, you will need project management skills, a technology-forward mindset, and a solution-oriented approach. **Key Responsibilities:** - Guide Enterprise customers through the onboarding process for ASAPP's products - Plan and oversee the delivery of work, including risk assessment, milestone planning, testing timeframes, and acceptance - Document and refine product requirements for transparent communication internally and externally - Configure ASAPP's products in collaboration with Delivery Architecture and Engineering teams - Collaborate with various customer project teams, working alongside Delivery Architects and Engineers to execute scoped work - Serve as a subject matter expert on ASAPP's Products, providing internal and external support - Collaborate with Go to Market, Product, Engineering, and Research teams to achieve Customers" goals **Qualifications Required:** - Minimum 5 years of relevant experience, with at least 3 years in project management, implementation, or customer success - Familiarity with cloud-based software implementation processes - Ability to navigate complex interpersonal dynamics and engage with a wide range of customers" stakeholders - Strong focus on outcomes and value delivery - Proactive approach to problem-solving - Adaptive and open to feedback - Excellent presentation skills for communicating business-oriented solutions and technical concepts - Experience in technical process creation, documentation, and enhancement **Additional Company Details:** - Advanced cloud technology experience preferred (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.) - Background in contact center and/or customer experience industry is a plus - Previous engagement with technical partners across integration points - Proficiency in at least one major programming language (Golang, Python, C++, Java, etc.) - Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines - Exposure to Machine Learning, Natural Language Processing, LLMs (Note: Benefits such as competitive compensation, stock options, life insurance, onsite meals, connectivity stipend, wellness perks, Mac equipment, learning & development support, and parental leave are also offered.),

You will be responsible for preparing/amending notes and financial models with accurate information gathered from various sources. Your role will involve preparing credit notes with detailed transaction structuring and assessment, focusing on the assessment of sought credit facility. You will interact regularly with collections/sales teams to track delinquencies, study delinquent cases, and share insights with the team. Meeting retail and strategic customers at regular intervals to gain insights into various industries and markets will also be part of your responsibilities. Key Responsibilities: - Pre-approval and rating of all clients with exposure exceeding Rs 500L - Conducting regular training sessions for sales/channel partners/field sales staff on product policies and processes - Controlling and monitoring post-disbursement documents such as invoices, insurance, and RC through interactions with sales and customers - Managing the portfolio to ensure the required quality of documentation, post-disbursal documents, and delinquency levels - Working on projects/process improvements periodically - Performing detailed financial analysis to identify major movements in P&L and balance sheet, citing reasons for such movements - Developing market intelligence by engaging with individuals from other banks and financial institutions regarding their policies, focus areas, and portfolio health - Identifying automation opportunities in existing processes and new product development - Ensuring quality credit underwriting and raising early warning signals for stress account exits - Resolving audit queries, including RBI and statutory audits, within prescribed timelines - Actively participating in customer visits and providing regular market intelligence reports Qualifications: - Minimum Degree required: MBA/PGDBA/PGPM/CA or equivalent. You will be responsible for preparing/amending notes and financial models with accurate information gathered from various sources. Your role will involve preparing credit notes with detailed transaction structuring and assessment, focusing on the assessment of sought credit facility. You will interact regularly with collections/sales teams to track delinquencies, study delinquent cases, and share insights with the team. Meeting retail and strategic customers at regular intervals to gain insights into various industries and markets will also be part of your responsibilities. Key Responsibilities: - Pre-approval and rating of all clients with exposure exceeding Rs 500L - Conducting regular training sessions for sales/channel partners/field sales staff on product policies and processes - Controlling and monitoring post-disbursement documents such as invoices, insurance, and RC through interactions with sales and customers - Managing the portfolio to ensure the required quality of documentation, post-disbursal documents, and delinquency levels - Working on projects/process improvements periodically - Performing detailed financial analysis to identify major movements in P&L and balance sheet, citing reasons for such movements - Developing market intelligence by engaging with individuals from other banks and financial institutions regarding their policies, focus areas, and portfolio health - Identifying automation opportunities in existing processes and new product development - Ensuring quality credit underwriting and raising early warning signals for stress account exits - Resolving audit queries, including RBI and statutory audits, within prescribed timelines - Actively participating in customer visits and providing regular market intelligence reports Qualifications: - Minimum Degree required: MBA/PGDBA/PGPM/CA or equivalent.

In your role as a Major Incident Management Lead at Gilead in Chennai, you will oversee and coordinate the response to critical incidents within the organization. Your leadership qualities and understanding of IT service management principles will be crucial in effectively managing major incidents to minimize business impact. Responsibilities: - Promptly identify, assess, and manage critical incidents that disrupt business operations or services. - Develop and maintain a comprehensive Major Incident Management process, including escalation procedures, communication protocols, and post-incident reviews. - Establish and maintain relationships with key stakeholders to ensure effective coordination and communication during major incidents. - Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the Major Incident Management process. - Provide guidance and mentorship to team members, fostering a culture of collaboration, accountability, and continuous learning. - Conduct regular training exercises and simulations to prepare teams for responding to major incidents effectively. - Act as a point of escalation for complex or high-impact incidents, ensuring timely resolution and minimal disruption to business operations. - Collaborate with other ITSM functions to identify and address underlying issues contributing to recurring incidents. - Stay updated on industry trends, best practices, and emerging technologies related to incident management and IT service delivery. Qualifications: - 6+ years of experience in IT service management, focusing on major incident management. - Strong understanding of the ITIL framework and its application in managing major incidents. - Proven leadership experience, including the ability to lead and motivate teams in high-pressure situations. - Excellent communication skills to convey technical information to non-technical stakeholders. - Analytical mindset for analyzing incident data, identifying trends, and driving improvements. - Experience with incident management tools and systems like ServiceNow, Remedy. - Relevant certifications such as ITIL Foundation, ITIL Practitioner, or ITIL Expert would be beneficial. - Ability to thrive in a fast-paced environment, manage multiple priorities simultaneously, and exhibit strong problem-solving skills while remaining calm and focused during crisis situations.,

As a Senior Manager Quality Assurance at a global shipping and logistics major in Chennai, your role will be strategic in nature, focusing on driving digital process excellence, automation, and governance across regional operations. You will lead a team of experienced quality analysts and work closely with global business process owners to design and implement robust quality frameworks, process standardization, and digital transformation initiatives using process mining and automation tools. **Key Responsibilities:** - Drive business process improvement, documentation, and governance across all Shared Services Center (SSC) functions. - Deploy and scale process mining tools. - Establish and maintain global quality assurance frameworks, SOPs, and control standards. - Collaborate with global stakeholders to ensure process efficiency and compliance. - Lead a Chennai-based team of 56 QA professionals, fostering analytical and process excellence. **Qualifications Required:** - 15-20 years of experience in shared services transformation, process excellence, or quality governance. - Lean Six Sigma Black Belt certification is mandatory. - Proven experience in Celonis, Signavio, and/or UiPath Process Mining. - Exposure to ERP-driven environments (SAP / Oracle). - Strong people leadership skills with experience managing senior professionals. - Background in organizations such as shipping/logistics SSCs or global process outsourcing leaders is a must. If you are a seasoned professional with a strong background in quality assurance and process improvement, and if you are looking for an opportunity to lead a team towards excellence in a global shipping and logistics major, please consider applying or contacting aloysiusparmar@aquissearch.com for a confidential discussion. As a Senior Manager Quality Assurance at a global shipping and logistics major in Chennai, your role will be strategic in nature, focusing on driving digital process excellence, automation, and governance across regional operations. You will lead a team of experienced quality analysts and work closely with global business process owners to design and implement robust quality frameworks, process standardization, and digital transformation initiatives using process mining and automation tools. **Key Responsibilities:** - Drive business process improvement, documentation, and governance across all Shared Services Center (SSC) functions. - Deploy and scale process mining tools. - Establish and maintain global quality assurance frameworks, SOPs, and control standards. - Collaborate with global stakeholders to ensure process efficiency and compliance. - Lead a Chennai-based team of 56 QA professionals, fostering analytical and process excellence. **Qualifications Required:** - 15-20 years of experience in shared services transformation, process excellence, or quality governance. - Lean Six Sigma Black Belt certification is mandatory. - Proven experience in Celonis, Signavio, and/or UiPath Process Mining. - Exposure to ERP-driven environments (SAP / Oracle). - Strong people leadership skills with experience managing senior professionals. - Background in organizations such as shipping/logistics SSCs or global process outsourcing leaders is a must. If you are a seasoned professional with a strong background in quality assurance and process improvement, and if you are looking for an opportunity to lead a team towards excellence in a global shipping and logistics major, please consider applying or contacting aloysiusparmar@aquissearch.com for a confidential discussion.

We are looking for a knowledgeable Accounting Manager who can lead and motivate accounting staff members and increase department accuracy and efficiency. The Accounting Manager will delegate, supervise, and participate in accounting department tasks, oversee the recording, tracking, and reporting of financial information, hire, train, and motivate accounting staff members, develop and implement department controls and procedures, and ensure that the department operates efficiently without sacrificing accuracy. To succeed as an Accounting Manager, you should be analytical, detail-oriented, and honest. The ideal Accounting Manager should possess excellent leadership and interpersonal skills as well as a strong understanding of accounting and management principles and financial legislation Accounting Manager Responsibilities: Hiring, training, and motivating accounting staff members while supervising and delegating department tasks. Evaluating, developing, and improving department controls, systems, and procedures that increase accuracy and efficiency. Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time. Ensuring that all accounting processes align with GAAP and current financial legislation. Analyzing financial data and creating reports for management, stakeholders, and external parties, such as vendors or lenders. Maintaining accurate and complete financial records and participating in audits or reconciliations, as needed. Assisting other departments as they develop strategies, establish objectives, and make decisions that could have a financial impact on the business. Keeping informed about the latest developments in the finance industry.

Manages the establishment and administration of a defined set of professional/operational services, programs, and initiatives of key significance to a major, self-contained operational component of the University. Primary responsibilities are focused on one or more broadly defined core functional areas, such as faculty and staff human resources management, specialized administrative/financial management, business development and management, or academic/student support services. Assumes a leadership role in the provision of professional services specific to the functional area of focus, ensuring that existing and emergent programs and services are in compliance with relevant laws and regulations, institutional policies, and best practices and that they are in direct support of the overall goals and objectives of the enterprise. Collaborates directly with senior leadership on the development of strategies to enhance the value and cost-effectiveness of all outcomes within the functional area of operation, and participates in overall decision making as a member of the senior management team of the enterprise. Duties and Responsibilities Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus. Provides professional consultation and leadership to all faculty and staff employed by the component and service as the principal point expertise on all matters relating to the specified functional area of focus. Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus. Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application operating policies and procedures. Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position. May represent the organization to governmental agencies, funding agencies, national organizations, and/or the general public; may represent the principal executive at various community and/or business meetings, as assigned. May serve as Campus Security Authority as outlined by the Clery Act. Performs miscellaneous job-related duties as assigned. Minimum Job Requirements Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Knowledge, Skills and Abilities Required Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. Advanced analytical, evaluative, and objective critical thinking skills. Working knowledge and understanding of the principles and processes of computerized business and operating systems. Ability to gather data, compile information, and prepare reports. Knowledge and understanding of integrated program planning, development, and administration within a public institution environment. Skill in organizing resources and establishing priorities. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to provide technical guidance and leadership to professional personnel in area of expertise. Ability to develop and present educational programs and/or workshops.  

Job Brief:  As a Sales Head, you will be responsible for driving revenue growth by leading the sales function, managing customer inquiries, generating new business opportunities, and ensuring the successful conversion of projects. This role requires strong leadership, customer relationship management, and strategic sales planning to meet organizational goals. The Sales Head will serve as a key point of contact for major clients while guiding the sales team to achieve consistent performance and customer satisfaction.  Key Responsibilities:   Lead and manage the sales team to achieve sales targets and organizational objectives. Respond promptly to customer inquiries (via phone, email, or in-person), ensuring accurate information and high-quality service.   Proactively identify and pursue new business opportunities through direct networking, referrals, cold calling, and market research. Present product features, benefits, and pricing options effectively, highlighting value propositions and addressing customer objections to close deals. Build and maintain strong relationships with key clients, architects, interior designers, and channel partners to enhance customer loyalty and repeat business. Track, follow up, and manage leads through all stages of the sales cycle, ensuring timely communication and conversion. Maintain accurate records of inquiries, interactions, and sales performance in CRM systems for reporting and forecasting. Monitor market trends, competitor activities, and customer preferences to provide insights for strategic decision-making. Collaborate with internal teams (marketing, product development, design, and customer support) to ensure seamless customer experience and project execution. Drive revenue growth while ensuring profitability and alignment with company objectives. Ensure timely collection of outstanding payments.  Qualifications and Skills:   Masters degree in Business Administration, Marketing, or a related field. Proven track record in sales leadership, preferably in modular furniture, interiors, or related industries. Minimum 1012 years of experience in B2B & B2C sales, with at least 58 years in a leadership role. Strong communication, negotiation, and presentation skills. Proficiency in Microsoft Office, CRM platforms, and sales reporting tools. Ability to analyze data, prepare reports, and forecast sales performance. Results-driven, adaptable, and resilient in a dynamic, fast-paced environment. Strong leadership and people management skills with the ability to motivate and guide teams.