software support engineer jobs in delhi, Delhi

7,439 Software Support Engineer Jobs in Delhi

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posted 1 week ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Python
  • Software design patterns
  • Technical documentation
  • Stakeholder management
  • Mathematical modeling
  • Statistical modeling
  • Performance benchmarking
  • DevOps tools
  • Software Development Life Cycle SDLC
  • Business requirements analysis
  • Verbal
  • written communication
  • Financial institution experience
  • Model deployment frameworks
  • Machine learning models
  • Concurrent software solutions
Job Description
Join us as an Assistant VP Quantitative Analytics where you will be responsible for designing and developing reusable frameworks and libraries for model development, execution, and analysis. Your role will involve implementing models through the complete Software Development Life Cycle (SDLC) using Python and DevOps tools following best practices. **Key Responsibilities:** - Design and develop reusable frameworks and libraries for model development, execution, and analysis. - Implement models through the complete Software Development Life Cycle (SDLC) utilizing Python and DevOps tools. - Ensure effective stakeholder management and deliver as per agreed timelines. **Qualifications Required:** - Bachelors or Masters Degree in Computer Science or related fields. - Demonstrable experience in software development covering the complete Software Development Life Cycle (SDLC). - Expertise in Python development. - Experience with DevOps tools such as Git, Bitbucket, and TeamCity. - Proficiency in technical documentation. - Skilled in gathering, analyzing, and documenting business requirements. - Excellent verbal and written communication skills. In addition to the essential skills, highly valued skills may include experience in a financial institution delivering analytical solutions, model implementation, and productionization, familiarity with model deployment frameworks and workflows such as databricks and kedro, and expertise in designing and developing frameworks for mathematical, statistical, and machine learning models. This role is based out of the Noida location. The purpose of this role is to design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision-making. **Additional Details:** You may be assessed on essential skills relevant to succeed in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. **About the Company:** Barclays values Respect, Integrity, Service, Excellence, and Stewardship as its moral compass to do what is right. They also follow the Barclays Mindset to Empower, Challenge, and Drive as their operating manual for behavior. (Note: The section on "Purpose of the role" and "Accountabilities" has been omitted as it is a repetition of the responsibilities mentioned above.),
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posted 2 weeks ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • software support
  • Windows
  • SMS
  • GPO
  • Apple Remote Desktop
  • Active Directory
  • SSO
  • analytical skills
  • cultural awareness
  • relationship management
  • Mac environments
  • Adobe products
  • MSImsp installers
  • cloud technologies
  • English skills
  • problemsolving
  • multitasking
  • customerfocused
  • consultative approach
Job Description
As a skilled Sr. Technical Support Consultant at Adobe, you will be joining the 24x7 Service Desk team with a focus on providing exceptional customer support to business owners. Your role will involve handling real-time chats, calls, and emails from Adobe business users, offering consultative support throughout the customer journey, from onboarding to post-sales care. You will also be responsible for upselling and cross-selling Adobe offerings to contribute to revenue growth and user expansion. Collaborating with cross-functional teams, including product and engineering, will be essential to resolve complex issues effectively. Your knowledge of Adobe products and services will play a crucial role in understanding customer needs and enhancing their experience. Key Responsibilities: - Handle real-time chats, calls, and emails from Adobe business users. - Provide consultative support across the customer journey, including onboarding, troubleshooting, and post-sales care. - Upsell and cross-sell Adobe offerings to drive revenue growth and user expansion. - Collaborate with cross-functional teams to resolve complex issues. - Maintain excellent knowledge of Adobe products and services to understand customer needs. - Proactively address customer requests for cancellation and persuade them to stay. - Identify opportunities to retain at-risk customers and turn dissatisfied customers into happy customers. - Ensure timely follow-ups on unresolved issues and maintain accurate case documentation. - Focus on Customer Happiness (CH) and Average Handling Time (AHT) to enhance performance. - Troubleshoot customer queries related to billing, account management, installation, and product functionality. - Log, prioritize, and triage issues from various communication channels. - Maintain professional communication and timely responses to all customer interactions. Required Qualifications: - Education: Bachelor's Degree in a technical field or equivalent experience. - Experience: 2+ years in a technical support or service desk environment, preferably supporting B2B or enterprise clients. - Technical Skills: Experience in software support, familiarity with Adobe products, knowledge of installers, SMS, GPO, Apple Remote Desktop, Active Directory, SSO, and cloud technologies. - Communication: Excellent written and verbal English skills with a neutral accent. - Soft Skills: Strong analytical and problem-solving approach, ability to multitask, customer-focused, high cultural awareness, and adaptability. Preferred Experience: - 5+ years in customer service, support, or account management roles. - Background in consultative sales or relationship management. - Operational knowledge of enterprise tools and cloud-based platforms. Please note that Adobe aims to make Adobe.com accessible to all users. If you require accommodation due to a disability or special need, you can email accommodations@adobe.com or call (408) 536-3015.,
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posted 2 months ago

System Support Engineer

Grasim Industries
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • mobile devices
  • communication skills
  • Windows environment
  • computer systems
  • tech products
  • remote desktop applications
  • help desk software
  • problemsolving
Job Description
Job Description: As a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, you will be responsible for providing technical assistance to users in an efficient and accurate manner. Your primary role will involve diagnosing and troubleshooting basic technical issues related to computer systems, mobile devices, and other tech products within a Windows environment. You should have hands-on experience with remote desktop applications and help desk software to provide step-by-step technical help, both written and verbal. Key Responsibilities: - Hands-on experience with Windows environment - Good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software - Excellent problem-solving and communication skills Qualifications Required: - Diploma / Graduate degree in Information Technology, Computer Science, or relevant field - Additional certification in Microsoft, Cisco, or similar technologies is a plus If you meet the qualifications and are interested in this opportunity, please ensure to submit your application by the deadline of 05/01/2025. The expected start date for this position is 11/03/2024.,
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posted 2 weeks ago

Product Support Engineer

AppSquadz Software Pvt. Ltd
experience3 to 7 Yrs
location
Noida, All India
skills
  • troubleshooting
  • deployment
  • live streaming
  • DRM
  • watermarking
  • playback
  • encoding
  • packaging
  • DRM
  • log analysis
  • performance metrics
  • scripting
  • Bash
  • Python
  • communication skills
  • monitoring tools
  • video streaming
  • content security
  • broadcast solutions
  • AWS cloud services
  • customerfacing support
  • CDN integrations
  • AWS cloud services
  • EC2
  • S3
  • CloudFront
  • MediaLive
  • MediaPackage
  • system health monitoring
  • Linux environments
  • problemsolving
  • observability
  • ticketingsupport platforms
Job Description
As a Product Support Engineer, you will be responsible for providing technical support for video content security and streaming solutions. Your key responsibilities will include: - Providing L1/L2 technical support for video content security and streaming solutions, such as live streaming, DRM, watermarking, and CDN integrations. - Working closely with customers to troubleshoot issues related to playback, encoding, packaging, DRM, and integrations. - Supporting product deployments on AWS cloud services, including EC2, S3, CloudFront, MediaLive, MediaPackage, and related services. - Monitoring system health, logs, and performance metrics to proactively identify and resolve issues. - Collaborating with engineering and DevOps teams to escalate, reproduce, and resolve complex product issues. - Assisting with product documentation, FAQs, and support knowledge base to empower customers with self-help resources. - Participating in periodic on-call rotations to ensure round-the-clock support coverage as needed. Qualifications required for this role include: - 3 years of experience in product/technical support or system operations. - Hands-on experience with video streaming products or platforms like Wowza, Kaltura, Brightcove, or similar. - Solid understanding of AWS services such as EC2, S3, CloudFront, MediaLive, MediaPackage, IAM, and CloudWatch. - Good knowledge of HTTP Live Streaming (HLS), DRM, CDN workflows, encoding/transcoding, and video delivery pipelines. - Experience with Linux environments, log analysis, and basic scripting (Bash/Python preferred). - Strong communication skills and the ability to explain technical issues clearly to both technical and non-technical users. - Customer-first mindset with problem-solving abilities. Additionally, it would be beneficial to have: - AWS Certified Cloud Practitioner or Associate-level certification. - Familiarity with observability and monitoring tools like Datadog, Prometheus, CloudWatch dashboards. - Exposure to ticketing/support platforms such as Zoho, Jira. In this role, you will have the opportunity to work on cutting-edge cloud-based video security and streaming products in a collaborative work environment with exposure to product, DevOps, and engineering teams. You can also expect growth opportunities with AWS cloud and media technologies. If you are interested in this Full-time, Permanent position located in Noida, please share your updated CV at 9711977045. As a Product Support Engineer, you will be responsible for providing technical support for video content security and streaming solutions. Your key responsibilities will include: - Providing L1/L2 technical support for video content security and streaming solutions, such as live streaming, DRM, watermarking, and CDN integrations. - Working closely with customers to troubleshoot issues related to playback, encoding, packaging, DRM, and integrations. - Supporting product deployments on AWS cloud services, including EC2, S3, CloudFront, MediaLive, MediaPackage, and related services. - Monitoring system health, logs, and performance metrics to proactively identify and resolve issues. - Collaborating with engineering and DevOps teams to escalate, reproduce, and resolve complex product issues. - Assisting with product documentation, FAQs, and support knowledge base to empower customers with self-help resources. - Participating in periodic on-call rotations to ensure round-the-clock support coverage as needed. Qualifications required for this role include: - 3 years of experience in product/technical support or system operations. - Hands-on experience with video streaming products or platforms like Wowza, Kaltura, Brightcove, or similar. - Solid understanding of AWS services such as EC2, S3, CloudFront, MediaLive, MediaPackage, IAM, and CloudWatch. - Good knowledge of HTTP Live Streaming (HLS), DRM, CDN workflows, encoding/transcoding, and video delivery pipelines. - Experience with Linux environments, log analysis, and basic scripting (Bash/Python preferred). - Strong communication skills and the ability to explain technical issues clearly to both technical and non-technical users. - Customer-first mindset with problem-solving abilities. Additionally, it would be beneficial to have: - AWS Certified Cloud Practitioner or Associate-level certification. - Familiarity with observability and monitoring tools like Datadog, Prometheus, CloudWatch dashboards. - Exposure to ticketing/support platforms such as Zoho, Jira. In this role, you will have the opportunity to work on cutting-edge cloud-based video security and streaming products in a collaborative work environment with exposure to product, DevOps, and engineering teams. You can also expect growth opportunities with AWS cloud and media technologies. If you are interested in this Full-time, Permanent position located in Noida, please share your updated CV at 9711977045.
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posted 2 months ago
experience2 to 6 Yrs
location
Delhi
skills
  • MS SQL
  • SQL Queries
  • Knowledge of computer hardware
  • software
  • Excellent communication skills
  • Proper phone etiquette
  • Effective listening skills
  • Multitasking capabilities
  • SQL Server Script writing skills
  • SQL Procedures
Job Description
Role Overview: As a candidate for this position, you will be required to have knowledge of computer hardware and software. It is essential for you to possess excellent communication skills in English, Hindi, or any local language. You should be willing to work in rotational shifts and have prior experience in handling customers in the beauty and wellness industry, which would be considered a plus. Your responsibilities will include demonstrating proper phone etiquette, effective listening skills, and multi-tasking capabilities. You should also have the ability and desire to work in a fast-paced, fun, and demanding environment. Additionally, you will need to have SQL Server script writing skills and be proficient in MS SQL, SQL Queries, and SQL Procedures. Key Responsibilities: - Attend to issues escalated by the Service Desk. - Analyze the issues reported. - Escalate issues to the L3 team for resolution. Qualification Required: - Knowledge of computer hardware and software. - Excellent communication skills in English, Hindi, or any local language. - Willingness to work in rotational shifts. - Prior experience in handling customers in the beauty and wellness industry is a plus. - Ability to demonstrate proper phone etiquette and effective listening skills. - Multi-tasking capabilities. - Ability and desire to work in a fast-paced, fun, and demanding environment. - SQL Server script writing skills. - Proficiency in MS SQL, SQL Queries, and SQL Procedures.,
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posted 2 days ago

Associate Software Engineer

Jobs via eFinancialCareers
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Java
  • algorithms
  • data structures
  • design patterns
  • relational databases
  • AWS
  • AngularJS
  • APIs
  • REST
  • JSON
  • Maven
  • Gitlab
  • Github
  • OOP principles
  • SpringBoot
  • cloudbased infrastructure
  • Frontend technologies
  • ReactJs
  • automation technologies
  • CICD pipeline
Job Description
As an Associate Software Engineer at S&P Global's Markit Intelligence business, you will be responsible for designing, creating, and maintaining high-quality cloud-based applications. You will work collaboratively with a team of experienced application/web developers, business analysts, and stakeholders to contribute to the technology architectural designs and development efforts within the S&P Global Markit Intelligence division. Your role will involve analyzing business requirements, designing, implementing, and testing features while ensuring adherence to non-functional requirements such as performance and scalability. Additionally, you will be actively involved in agile product development throughout all Software Development Life Cycle (SDLC) phases. Key Responsibilities: - Actively participate in system architecture and design discussions, offering new ideas and approaches - Recommend product, process, and tooling improvements - Develop high-quality, reusable code and libraries efficiently - Collaborate with QA and Business teams to proactively address issues and risks - Adhere to quality standards including code conventions, code reviews, unit testing, and revision control - Support all areas of the application and work effectively with teams across different geographies Qualifications Required: - 1 to 5 years of development experience using Java related technologies, preferably in the financial domain - Strong understanding of algorithms, data structures, and OOP principles including design patterns - Experience with SpringBoot, relational databases, and working effectively in a global team - Additional experience with cloud-based infrastructure, front-end technologies like ReactJs, AngularJS, and building APIs using REST, JSON, etc. - Familiarity with automation technologies such as Maven, CICD pipeline, Gitlab/Github About S&P Global Market Intelligence: S&P Global Market Intelligence, a division of S&P Global, provides accurate, deep, and insightful information through expert insights and leading data and technology solutions. The company partners with customers to expand their perspective, operate with confidence, and make decisions with conviction. Joining S&P Global Market Intelligence means being part of a diverse team committed to advancing Essential Intelligence through integrity, discovery, and partnership. The company offers a range of benefits including health & wellness programs, flexible downtime, continuous learning opportunities, family-friendly perks, and more. S&P Global is dedicated to fostering a connected and engaged workplace where individuals have access to opportunities based on their skills, experience, and contributions. The company values fairness, transparency, and merit in its hiring practices, driving innovation and powering global markets.,
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posted 2 days ago
experience0 to 4 Yrs
location
Delhi
skills
  • Computer Science
  • Software Development
  • WordPress
  • BackEnd Web Development
  • ObjectOriented Programming
  • Problemsolving
Job Description
As a Software Engineer Intern (WordPress) at NikahForever, your role will involve assisting in the development and maintenance of WordPress websites, supporting software development projects, implementing back-end functionalities, and debugging issues. You will collaborate with the development team to ensure top-notch performance, responsiveness, and scalability of applications. **Key Responsibilities:** - Assist in the development and maintenance of WordPress websites - Support software development projects - Implement back-end functionalities - Debug technical issues effectively **Qualifications:** - Strong foundation in Computer Science and Software Development methodologies - Proficiency in Back-End Web Development and expertise in WordPress - Experience in Programming with knowledge of Object-Oriented Programming (OOP) - Problem-solving mindset - Currently pursuing or recently completed a Bachelor's degree in Computer Science, Software Engineering, or a related field - Familiarity with web technologies and frameworks is a plus NikahForever is India's premier Community Matrimony platform with over 55,000 successful stories and a growing membership of 20,00,000+. We are dedicated to creating better experiences for those seeking meaningful connections. Join us in revolutionizing how people connect for marriage. Stipend: 10,000 Per month,
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posted 2 weeks ago
experience3 to 9 Yrs
location
Delhi
skills
  • SQL
  • Data Analysis
  • Data Extraction
  • Data Reporting
  • Troubleshooting
  • Relational Databases
  • IT Support
  • Ticketing Systems
  • Data Integrity
  • Analytical Skills
  • Communication Skills
  • Data Audits
  • Reconciliations
  • Security Standards
  • Compliance Standards
  • ProblemSolving Skills
Job Description
As a Technical Support Specialist, your role will involve providing technical support for back-office operations and internal teams. You will investigate and resolve data issues using advanced SQL queries and analysis. Additionally, you will be responsible for writing and optimizing SQL scripts to extract, transform, and report data from large relational databases. Troubleshooting production issues and escalating as necessary to ensure timely resolution will also be part of your key responsibilities. Monitoring scheduled jobs, data pipelines, and system performance metrics, collaborating with development and QA teams, and documenting processes, incidents, and best practices to improve team efficiency are crucial aspects of your role. Key Responsibilities: - Provide technical support for back-office operations and internal teams. - Investigate and resolve data issues using advanced SQL queries and analysis. - Write and optimize SQL scripts to extract, transform, and report data from large relational databases. - Troubleshoot production issues and escalate as necessary, ensuring timely resolution. - Monitor scheduled jobs, data pipelines, and system performance metrics. - Collaborate with development and QA teams to resolve defects and validate bug fixes. - Document processes, incidents, and best practices to improve team efficiency. - Perform data audits and reconciliations. Qualifications Required: - Experience in a fintech, SaaS, or enterprise software environment. - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - 3-9 years of experience in a technical support, back-office operations, or data operations role. - Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modeling). - Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server. - Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow). - Knowledge of data integrity, security, and compliance standards. - Strong analytical, problem-solving, and communication skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Experience working in 24-7 projects and flexibility to work in rotational shifts (morning, evening, and night). Please note that no additional details about the company were provided in the job description.,
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posted 2 weeks ago
experience4 to 8 Yrs
location
Noida, Uttar Pradesh
skills
  • Cloud Computing
  • AWS
  • Azure
  • GCP
  • OCI
  • Technical Support
  • Troubleshooting
  • Customer Service
  • Cloud Networking
  • English Communication
Job Description
Role Overview: As a Senior Cloud Support Engineer at Oracle, you will serve as the technical point of contact for customers, OEMs, and VARs to resolve issues related to the installation, maintenance, and utilization of Oracle products. Your role will require a deep understanding of various Oracle products, expertise in multiple platforms, and the ability to work autonomously to research and devise solutions for customer concerns. Key Responsibilities: - Provide technical support to customers, OEMs, and VARs regarding Oracle products - Demonstrate proficiency in multiple platforms and products within your area of expertise - Independently investigate and develop solutions to customer issues - Collaborate effectively with a global, remote workforce - Maintain a focus on customer service and satisfaction - Participate in weekend rotations and work from the office 5 days a week Qualifications Required: - Bachelor's degree in Computer Science, MIS, or relevant field - Minimum of 4 years of experience in Infrastructure or cloud-related roles - Hands-on experience with Cloud Networking and deep knowledge of cloud computing - Proficiency with public-cloud platforms such as AWS, Azure, GCP, or OCI - Previous experience in technical support or troubleshooting technical problems - Strong written and verbal communication skills in English - Ability to communicate with individuals at both technical and non-technical levels - Self-motivated professional capable of working in a fast-paced environment without compromising service quality Note: The additional details about the company have not been explicitly mentioned in the provided job description.,
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posted 3 weeks ago

Printer Support Engineer

Vertex Techno Solutions (B) Pvt. Ltd
experience0 to 3 Yrs
location
Faridabad, Haryana
skills
  • Printer Support
  • Hardware Support
  • Software Support
  • Troubleshooting
  • Maintenance
  • Installation
  • Configuration
  • Networking
  • Problemsolving
  • Client Interactions
Job Description
You are being sought after to join as a Printer Support Engineer at Amrita Medical Institute. Your expertise in both hardware and software support for printers is crucial for troubleshooting, maintenance, and ensuring smooth operations of printers at the client location. **Responsibilities:** - Install, configure, and maintain printers including hardware and drivers/software. - Troubleshoot various printer-related issues like connectivity, printing errors, and hardware malfunctions. - Perform preventive and corrective maintenance tasks. - Manage replacement of parts such as toner, cartridges, fusers, rollers, etc. - Offer end-user support and resolve escalated printing concerns. - Coordinate with vendors for warranty/service assistance. - Keep detailed logs of service calls and solutions provided. **Requirements:** - You should have 6 months to 2 years of experience in printer hardware/software support. - Possess basic knowledge of networking including LAN and IP configuration for printers. - Showcase good problem-solving and troubleshooting abilities. - Demonstrate the capability to work independently and handle client interactions effectively. - A Diploma/Graduate degree in IT, Electronics, or related field is preferred. The job type is full-time and it comes with benefits such as cell phone reimbursement and Provident Fund. The work location is in person.,
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posted 2 months ago
experience2 to 6 Yrs
location
Faridabad, Haryana
skills
  • Accounting software
  • Database
  • SQL server
  • Software installation
  • Excel
  • Networking
  • WIN zip
Job Description
As a software provider company based in Faridabad, we specialize in developing customized Billing, Inventory, and ERP solutions for our clients. We are currently seeking a dedicated individual to join our team as a Technical Support personnel to assist our clients in Faridabad. Key Responsibilities: - Provide technical support to clients for our software solutions - Ensure prompt resolution of technical issues and queries - Conduct on-site visits to clients" locations in Faridabad - Utilize your knowledge of computer applications such as Accounting software, WIN zip, Database, SQL server, Software installation, Excel, and Networking to troubleshoot and assist clients effectively Qualifications Required: - Must be a resident of Faridabad or willing to relocate - Preference will be given to male candidates - Own conveyance or Bike is required for field visits - Proficiency in computer applications mentioned above is preferred - Ability and willingness to travel within Faridabad for on-site support We are offering a Full-time position with the work location being in person in Faridabad.,
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posted 2 months ago
experience0 to 3 Yrs
location
Noida, Uttar Pradesh
skills
  • Tamil
  • Malayalam
  • English
Job Description
As a Technical Support Engineer for our company, you will play a crucial role in providing enterprise-level assistance to our customers, specifically focusing on diagnosing and troubleshooting our POS software problems. Your dedication to helping customers with their support queries will be essential in building and maintaining their trust in our services. Your fluency in Tamil and English, along with your willingness to work in rotational shifts, will be highly valued in this role. **Roles and Responsibilities:** - Responsible for addressing merchants" support queries promptly and effectively - Engage with clients via email, phone calls, and online meetings to provide quick and accurate solutions - Conduct online meetings with merchants to identify and resolve software issues - Deliver product tech demonstrations to merchants - Install and configure merchants" POS devices - Assist in merchant on-boarding and provide online product training - Capable of working in a 24*7 support environment - Willingness to travel to clients" locations for on-site troubleshooting, if required **Qualifications Required:** - Bachelor's degree in computer science or information technology - Demonstrated work experience of 0-2 years in an application support or technical support role - Proficiency in solving complex application/software issues - Strong interpersonal skills - Excellent written and verbal communication abilities Thank you for considering our company for your next career opportunity.,
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posted 3 weeks ago
experience7 to 11 Yrs
location
All India, Gurugram
skills
  • JavaScript
  • SQL
  • React
  • TypeScript
  • NodeJS
Job Description
Role Overview: Our Product Engineering group at GLG is looking for a Software Support Engineer to assist in enhancing and maintaining GLG's software that connects companies worldwide with experts for on-demand decision-making. As a member of the Product Engineering team, you will collaborate with engineers, product managers, and users to address issues and enhance our technology. Key Responsibilities: - Ensure continuous operation and reliability of GLG's critical systems. - Collaborate with Engineering and Helpdesk to troubleshoot and resolve system issues. - Identify and resolve issues promptly. - Work with IT security to address security vulnerabilities. - Communicate resolutions to stakeholders and articulate technical solutions to non-technical individuals. Qualifications Required for an Ideal Candidate: - Minimum 7 years of work experience. - Proficiency in languages and technologies used at GLG such as React, JavaScript, TypeScript, NodeJS, and SQL. - Ability to analyze and amend issues within a large existing codebase. - Strong problem-solving skills and a collaborative mindset. - Capability to investigate and diagnose system problems effectively. - Excellent communication skills to interact with individuals of varying technical expertise levels. Additional Company Details: GLG, also known as Gerson Lehrman Group, is the world's insight network, connecting clients with valuable insights from a network of around 1 million experts. Serving a wide range of businesses, GLG provides access to firsthand expertise from executives, scientists, academics, and other specialists. The company's compliance framework ensures structured, auditable, and transparent learning experiences in line with professional ethical standards. GLG's commitment to compliance sets it apart as a leader in the industry and reflects the company's culture. For more information, you can visit www.GLGinsights.com. Role Overview: Our Product Engineering group at GLG is looking for a Software Support Engineer to assist in enhancing and maintaining GLG's software that connects companies worldwide with experts for on-demand decision-making. As a member of the Product Engineering team, you will collaborate with engineers, product managers, and users to address issues and enhance our technology. Key Responsibilities: - Ensure continuous operation and reliability of GLG's critical systems. - Collaborate with Engineering and Helpdesk to troubleshoot and resolve system issues. - Identify and resolve issues promptly. - Work with IT security to address security vulnerabilities. - Communicate resolutions to stakeholders and articulate technical solutions to non-technical individuals. Qualifications Required for an Ideal Candidate: - Minimum 7 years of work experience. - Proficiency in languages and technologies used at GLG such as React, JavaScript, TypeScript, NodeJS, and SQL. - Ability to analyze and amend issues within a large existing codebase. - Strong problem-solving skills and a collaborative mindset. - Capability to investigate and diagnose system problems effectively. - Excellent communication skills to interact with individuals of varying technical expertise levels. Additional Company Details: GLG, also known as Gerson Lehrman Group, is the world's insight network, connecting clients with valuable insights from a network of around 1 million experts. Serving a wide range of businesses, GLG provides access to firsthand expertise from executives, scientists, academics, and other specialists. The company's compliance framework ensures structured, auditable, and transparent learning experiences in line with professional ethical standards. GLG's commitment to compliance sets it apart as a leader in the industry and reflects the company's culture. For more information, you can visit www.GLGinsights.com.
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posted 2 days ago

Network Support Engineer

code guardian tech international private limited
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Computer hardware
  • Software installation
  • IT operations
  • Networking
  • Troubleshooting
  • LAN
  • WiFi
  • Documentation
  • Active Directory
  • Communication skills
  • IP settings
  • System checks
  • Password reset
  • Problemsolving
Job Description
As a Technical Assistant at Code Guardian Tech International Pvt. Ltd. located in Noida Sector - 2, U.P, your role will involve handling basic computer hardware issues, installing necessary software, and providing support for day-to-day IT operations. You should possess a basic understanding of networking and domain environments. Key Responsibilities: - Troubleshoot and resolve basic computer hardware issues. - Install and configure software and operating systems. - Provide assistance with user login, domain join, and profile-related issues. - Perform basic network troubleshooting including LAN, Wi-Fi, and IP settings. - Assist in routine system checks and updates. - Ensure the proper functioning of desktops, laptops, and peripheral devices. - Maintain documentation of IT activities and support provided. Qualifications Required: - Minimum 1 year of experience in IT support or technical assistance. - Basic knowledge of computer hardware. - Understanding of networking concepts such as LAN/WAN and IP configuration. - Familiarity with domain environments, including Active Directory, user login, and password reset. - Ability to diagnose and resolve technical issues efficiently. - Strong communication and problem-solving skills. - Diploma/Certification in IT/Computer Hardware & Networking is preferred. In addition to the job responsibilities and qualifications, as a full-time employee at Code Guardian Tech International Pvt. Ltd., you will be entitled to benefits such as paid sick time and paid time off. This position requires you to work in person. Please note that this job is a full-time, permanent position that requires a minimum of 1 year of relevant experience in IT support or technical assistance.,
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posted 2 days ago
experience5 to 9 Yrs
location
Delhi
skills
  • Technical documentation
  • Customer service
  • Problem solving
  • Communication skills
  • Teamwork
  • Management agent concepts
  • Redundancy concepts
  • Remote console architecture
  • Vendor technologies
  • Analytical thinking
Job Description
Role Overview: As a Networking Remote Technical Support Engineer (L3) at NTT DATA, you will play a crucial role in providing professional remote technical support services to clients. Your responsibilities will include identifying and resolving technical incidents and problems through pre-emptive service incident and resolution activities. Your expertise will contribute to restoring service to clients and ensuring all requests and resolution incidents meet service level agreement (SLA) conditions. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Identify and resolve problems following agreed procedures. - Carry out agreed maintenance tasks. - Utilize knowledge articles in incident diagnosis and resolution, updating as necessary. - Monitor service delivery against service level agreements and maintain relevant information records. - Analyze service records regularly to identify actions required to maintain or improve service levels. - Prioritize and diagnose incidents according to procedures. - Investigate causes of incidents and seek resolution. - Escalate unresolved incidents and follow up until resolved. - Provide service recovery post-incident resolution. - Document and close resolved incidents according to procedures. - Ensure secure, accurate, complete, and current configuration on configuration items (CIs). - Investigate and identify root causes of incidents remotely, implementing agreed remedies and preventative measures. - Maintain knowledge of specific specialisms and provide detailed advice on their application. - Ensure efficient resolution of incidents and coordinate product requests with other team members. - Provide continuous feedback to clients and update all systems and portals as per standard operating procedures. - Cooperate with stakeholders to expedite diagnosis of errors and problems and identify resolutions. - Create knowledge articles in incident diagnosis/resolution and update as required. - Upgrade skills and knowledge on latest products and technologies and complete required Certifications. Qualifications Required: - Bachelor's degree or equivalent in Information Technology or Computing or related field. - Professional level certification in Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, etc. - Cisco Dev Net certification. Additional Company Details: NTT DATA is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. (Note: The JD provided did not include any additional company details beyond the statement of being an Equal Opportunity Employer),
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posted 6 days ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • JavaScript
  • SQL
  • API development
  • HTML
  • Python
  • Adobe Campaign Classic ACC
  • Adobe Experience Platform AEP
  • Adobe Journey Optimizer AJO
  • ETLELT processes
  • Data pipeline management
Job Description
As an Adobe Campaign Specialist at MetLife, your role involves designing, building, and deploying personalized marketing campaigns using Adobe Campaign Classic (ACC). You will be responsible for developing custom JavaScript and SQL code within ACC to support advanced campaign logic and data manipulation. Additionally, you will configure and manage campaign typologies, delivery parameters, and pressure rules to optimize customer engagement. Your duties will include implementing and maintaining data schemas, targeting dimensions, and custom resources within ACC. You will also be tasked with building and managing recurring and transactional campaigns, monitoring campaign performance, delivery logs, and error handling, as well as collaborating with data teams to ensure proper ETL processes and data availability for campaign execution. Furthermore, you will support campaign QA, UAT, and deployment processes across different environments. Key Responsibilities: - Design, build, and deploy personalized marketing campaigns using ACC workflows, templates, and delivery mechanisms. - Develop custom JavaScript and SQL code within ACC to support advanced campaign logic and data manipulation. - Configure and manage campaign typologies, delivery parameters, and pressure rules to optimize customer engagement. - Implement and maintain data schemas, targeting dimensions, and custom resources within ACC. - Build and manage recurring and transactional campaigns, including trigger-based and event-driven communications. - Monitor campaign performance, delivery logs, and error handling; troubleshoot issues across workflows and deliveries. - Collaborate with data teams to ensure proper ETL processes and data availability for campaign execution. - Support campaign QA, UAT, and deployment processes across environments (dev, stage, prod). - Maintain documentation for campaign configurations, workflows, and integration points. - Ensure compliance with data privacy regulations and internal governance policies. Qualifications Required: - 5+ years of experience with Adobe Marketing/Experience Cloud. - Hands-on experience with AEP, AJO, ACC, Web SDK, and CJA. - Proficiency in JavaScript, HTML, Python, and SQL. - Experience with API development, ETL/ELT processes, and data pipeline management. - Familiarity with web standards, browser APIs, and performance optimization. About MetLife: MetLife, recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces, is a leading financial services company providing insurance, annuities, employee benefits, and asset management globally. The company's core values include "Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead". If you are inspired to transform the financial services industry and create a more confident future, MetLife welcomes you to join their team.,
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posted 3 days ago
experience2 to 6 Yrs
location
Delhi
skills
  • Organization
  • Hospitality
  • Customer service
  • Communication
  • Teamwork
  • Problemsolving
  • Attention to detail
Job Description
As an Assistant at Hyatt Centric Janakpuri, New Delhi, your role is to support the team in various administrative tasks and ensure the smooth functioning of daily operations. - Assist in managing calendars, scheduling appointments, and organizing meetings - Handle incoming and outgoing communication, including emails and phone calls - Maintain accurate records and files, both in physical and digital formats - Coordinate with other departments to facilitate efficient workflow - Provide general administrative support to the team as needed To excel in this role, you should have strong organizational skills, attention to detail, and the ability to multitask effectively. A proactive attitude, good communication skills, and proficiency in MS Office applications are also essential. If you are looking to be part of a dynamic team in a vibrant work environment, Hyatt Centric Janakpuri, New Delhi, is the place for you. Join us in delivering exceptional service and creating memorable experiences for our guests.,
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posted 2 weeks ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Python
  • Software design patterns
  • Technical documentation
  • Stakeholder management
  • Mathematical modeling
  • Statistical modeling
  • Performance benchmarking
  • DevOps tools
  • Software Development Life Cycle SDLC
  • Business requirements analysis
  • Verbal
  • written communication
  • Financial institution experience
  • Model deployment frameworks
  • Machine learning modeling
  • Concurrent software development
Job Description
As an Assistant VP Quantitative Analytics, your role will involve the design and development of reusable frameworks and libraries for model development, execution, and analysis. You will be responsible for implementing models through the complete Software Development Life Cycle (SDLC) using Python and DevOps tools following best practices. **Key Responsibilities:** - Design and develop reusable frameworks and libraries for model development, execution, and analysis. - Implement models through the complete SDLC utilizing Python and DevOps tools. - Collaborate with technology to specify dependencies required for analytical solutions. - Develop high-performing, comprehensively documented analytics and modeling solutions. - Provide ongoing support for the continued effectiveness of analytics and modeling solutions. - Ensure conformance to Barclays Enterprise Risk Management Policies, particularly Model Risk Policy. **Qualifications Required:** - Bachelor's or Master's Degree in Computer Science or related fields. - Strong Computer Science fundamentals. - Demonstrable experience in software development covering the complete SDLC. - Expertise in Python development. - Experience with DevOps tools such as Git, Bitbucket, and TeamCity. - Proficiency in technical documentation. - Skilled in gathering, analyzing, and documenting business requirements. - Effective stakeholder management and ability to deliver as per agreed timelines. - Excellent verbal and written communication skills. In addition to the essential skills, the following highly valued skills may be considered: - Experience in a financial institution delivering analytical solutions. - Experience with Model deployment frameworks and workflows (e.g. Databricks, Kedro). - Experience in developing frameworks for mathematical, statistical, and machine learning models. - Experience in designing and developing concurrent software solutions and performance benchmarking. This role is based in Noida and aims to design, develop, implement, and support mathematical, statistical, and machine learning models used in business decision-making. You may be assessed on essential skills relevant to succeeding in the role and demonstrating risk management, change management, business acumen, strategic thinking, and digital and technology skills. In this role, you will design analytics and modeling solutions for complex business problems, collaborate with technology to specify dependencies for analytical solutions, develop high-performing analytics solutions, implement models accurately, and provide ongoing support for the effectiveness of solutions. You will also ensure conformance to Barclays Enterprise Risk Management Policies and work within the defined control environment. As an Assistant Vice President, you are expected to advise and influence decision-making, collaborate closely with other functions, and lead a team to deliver impactful work. You will set objectives, coach employees, and ensure operational effectiveness. People Leaders are expected to demonstrate leadership behaviors such as listening authentically, energizing and inspiring, aligning across the enterprise, and developing others. All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset to Empower, Challenge, and Drive in their behavior.,
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posted 1 week ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Python
  • Software design patterns
  • Technical documentation
  • Stakeholder management
  • Mathematical modeling
  • Statistical modeling
  • Performance benchmarking
  • DevOps tools
  • Software Development Life Cycle SDLC
  • Business requirements analysis
  • Verbal
  • written communication
  • Financial institution experience
  • Model deployment frameworks
  • Machine learning modeling
  • Concurrent software solutions
Job Description
As an Assistant Vice President of Quantitative Analytics, your role will involve designing and developing reusable frameworks and libraries for model development, execution, and analysis. You will be responsible for implementing models through the complete Software Development Life Cycle (SDLC) using Python and DevOps tools following best practices. Key Responsibilities: - Design and develop analytics and modelling solutions for complex business problems using your domain expertise. - Collaborate with technology to specify dependencies required for analytical solutions such as data, development environments, and tools. - Develop highly performing, comprehensively documented analytics and modelling solutions, demonstrating their efficacy to business users and validation teams. - Implement analytics and models in accurate, stable, well-tested software and work with technology to operationalize them. - Provide ongoing support for the continued effectiveness of analytics and modelling solutions to users. - Ensure conformance to all Barclays Enterprise Risk Management Policies, particularly Model Risk Policy. - Undertake all development activities within the defined control environment. Qualifications Required: - Bachelor's or Master's Degree in Computer Science or related fields. - Strong Computer Science fundamentals. - Demonstrable experience in software development covering the complete SDLC, with a strong understanding of software design patterns. - Expertise in Python development. - Experience with DevOps tools such as Git, Bitbucket, and TeamCity. - Proficiency in technical documentation. - Skilled in gathering, analyzing, and documenting business requirements. - Effective stakeholder management and ability to deliver as per agreed timelines. - Excellent verbal and written communication skills. The purpose of your role will be to design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision-making. The role is based out of Noida location. You may also be assessed on essential skills relevant to succeeding in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. You will collaborate closely with other functions/business divisions and lead a team performing complex tasks. If the position has leadership responsibilities, you will set objectives, coach employees, appraise performance, and determine reward outcomes. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,
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posted 1 week ago
experience0 to 4 Yrs
location
Noida, Uttar Pradesh
skills
  • Learning
  • Implementation
  • Technical support
  • Functional support
  • Data entry
  • Report generation
  • Training
  • Good communication skills
  • Positive attitude
  • Working smart
Job Description
You will be responsible for performing the implementation of Real Estate ERP software at client sites. Your key responsibilities will include: - Providing technical and functional support to the users - Entering data into the system - Generating reports from the software - Providing training to the users The qualifications required for this role are: - Prior experience or Fresher with a B Tech or BE Degree - Good communication skills - Positive attitude and interest in learning and working smart,
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